Kevin Phang is an accountant by training, and he joined ...
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Kevin Phang is an accountant by training, and he joined Epicor in 2011 as a Business Solutions Consultant for SEA, bringing with him over 20 years of solutions consulting. Kevin has assisted customers across the SEA to enable automation of their factory by connecting machines to ERP for increased efficiency, quality, and cost management. Prior to joining Epicor, Kevin has held various roles as an end-user selecting to implementing an ERP system, to being a solutions architect, project manager as well as a solutions specialist in implementing an ERP solution for organizations in the region. Mr Kevin Phang Regional Manager of Business Solutions in SEA Epicor Software
Transcript of Kevin Phang is an accountant by training, and he joined ...
Kevin Phang is an accountant by training, and he joined Epicor in 2011 as a Business Solutions Consultant for SEA, bringing with him over 20 years of solutions consulting. Kevin has assisted customers across the SEA to enable automation of their factory by connecting
machines to ERP for increased efficiency, quality, and cost management.
Prior to joining Epicor, Kevin has held various roles as an end-user selecting to implementing an ERP system, to being a solutions architect, project manager as well as a solutions specialist in implementing an ERP solution for organizations in the region.
Mr Kevin PhangRegional Manager of Business
Solutions in SEA
Epicor Software
© 2018 Epicor Software Corporation
Free Your Business and Power
Your Growth
© 2021 Epicor Software Corporation
By Kevin Phang
Business Solutions Group, SEA
Agenda
- Behavioral Changes & Organizational Goals
- Mobility and Cloud for Participation
- AI for Insights
- Business Intelligence for Clarity
- Collaboration for Awareness
Organizational Behavior
Q. Which of these areas will likely be permanently changed as a result of the COVID-19 pandemic?
68%Operating models need to be enabled digitally to consider more automation, contactless solutions,
transparency/greater trust (e.g., blockchain), and video-based collaboration/content sharing.
Our business models need to be extended to include new ecosystems.
Our supply chain needs to be more diversified.
Our use of data/analytics/AI/ML is central for better adjustments to drastic
changes.
Our customer engagement model (including commerce and support)
needs to be expanded online/digital or self-service.
62%
55%
54%
48%
Note: n = 65
Source: IDC COVID-19 Impact on IT Spending Survey, Wave 6, 2020
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Everlasting Impact of the Pandemic
Key Objectives and Organizational Goals
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Satisfaction & Trust
Profit
(Revenue & Cost)
Sustainable Growth
Organization
Market ExpansionCatch up with the
evolving world
Quality Customer
Experience
Good Governance &
InsightEfficiency
Key Business Challenges & Implications
Quality
Efficiency Customer Experience
Good Governance &
Insight
• Intelligent data
capture
• Redundant data
entry
• A lot of manual
processes
• Human error
elimination
• Difficult to expand
or adopt new idea
• Traceability from
cradle to grave
• Compliance to many
standard globally
• Varieties of material
attributes – but need
uniformity of product
• Data from shopfloor?
• Efficient order taking
• Inventory service
level enquiries?
• Manual planning,
tough to Adapt to
demand change
• Customer
experience?
• Complains?
• Policy enforcement
check rather than
protect
• Comply with legal
requirements,
internal control, and
regulations
• Difficult to get
information to make
decision in a timely
manner
Engaging Users with Kinetic
and Cloud
Just a Short Run on Kinetic
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Anywhere Access (Mobility)
Mobile CRMEpicor Data Discovery
Data Anywhere Operations Anywhere
Epicor Service ProEpicor Data Analytics
Service Anywhere
Mobile
Time & Expense
Mobile Warehouse
Applications for Different Functions on App Store
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Top Reasons Why Cloud
Improve
cybersecurity
Modernize
technology
Stay current
with releases
Limited IT
resources
Avoid hardware
cost and risk
Leadership
mandates
Facilitate
expansion goals
Remote
work
19%
1%
Overwhelmingly businesses are planning to migrate to cloud-based solutions in the next year
13
94%Interested
Interest by Industry:
• Distribution: 94%
• Manufacturing: 94%
• Automotive: 93%
• Retail: 93%
• Timber: 92%
99%Have plans to
migrate
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Cloud for Resilient Growth
Your Path to Cloud (Freedom of Choice – Cloud or On-Premise) – Cloud Now, Cloud Next, Cloud NeverWe support a full cloud or hybrid model with rapid deployment
Rapid
deployment
Regional hybridERP
ERP
High-value
cloud solutions
Analytics eCommerce
ERP
Integrated
enterprise mixERP
HCMCRM
SCM
Fully deploy
ERP in the
cloud
ERP
Rapid
deployme
nt
packages
Upgrade to
the cloud
programs
Rapid
deployme
nt
packages
AI For Insights
© 2015 Epicor Software Corporation
17© 2017 Epicor Software Corporation
Setting up the rules
Approving the actions
Reacting to ad hoc issues
Analyzing the trends
Making final decisions
How Artificial Intelligence is
working with Human
Proactive Maintenance Management Example
Collaborate informs the Maintenance Team that there is an urgent Maintenance job
to be done
Azure IoT Hub
Consolidates IoT
Data for sending to
ERP
IoT Hub detects
signal from sensor
& sends to Azure
IoT Hub
BPM Triggers in
ERP and creates a
Maintenance Job
Technician stops the line & fixes the problem
Technician records job as complete and restarts line
Maintenance
Job allocated
to Technician
CHANGES:
Imagine，How does factory of
future operate？
Business Intelligence and
Analytics
Epicor Real Time Data Analytics
Status Dashboard
Business Activity Queries (BAQs)
SSRS Report
Epicor Data Discovery (EDD)
Executive Dashboard
Epicor XL Connect
Epicor Data Analytics (EDA)
Epicor Smart Inventory Planning
Smart Forecasts
What is Epicor Data Discovery (EDD)
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► EDD is a Business Intelligence solution with an extremely easy to use tool for real-time data visualization experience
► On your device - Mobile first
► Provides Measures, KPIs and Dimensions
► Integral part of Active Home Page
Role based Homepage with Analytics
2712/10/2021
BI Dashboard on the web
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Enterprise
Collaboration
Social Messaging – Epicor Collaborate
Epicor Collaborate embedded on the ERP Home Page
Notification Feeds and Discussion
Order On Hold Alert
Large Discount Alert
Customer Credit Hold Alert
Discussion with Colleague
Direct Collaboration within a Contract or Transaction
Collaborating with Suppliers and Customers via Microsoft Teams
In Short, we have discussed:
- Shift in Market Trends
- Pandemic Induced Acceleration towards
Industry 4.0 Driven by:
- AI for Insights and Assist
- Mobility and Cloud driving Data and
Operations Anywhere
- Business Intelligence for Timely
Decision Making
- Extended Collaboration for Effective
Communication and Response
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Thank You
Inquiry:
Kevin Phang
Business Solutions Group, Manager - SEA
