Kevin Marsh

6939 Town Harbour Blvd. Boca Raton, Fl 33433, (240) 273-6026

kevin@meanfacebaby.com

Certified Microsoft Professional

Dell Certified

ConnectWise Certified

LabTech Certified

HIPAA Certified

SUMMARY OF QUALIFICATIONS

10 years of experience in desktop administration, including, installing,

maintaining, and repairing hardware, software, peripherals, and networks.

Superior troubleshooting and technical support abilities with migrations and

network connectivity.

Develop exceptional relationships with co-workers, management and end users.

Excellent communication and problem solving skills.

COMPUTER SKILLS

Hardware: Windows, Macintosh; miscellaneous PC

hardware, IDE hard drives, Direct Attached

Storage, Network Attached Storage, Sophos

Firewalls, Ubiquiti AP’s and Ruckus AP’s

Software: Network Detective, LabTech, ConnectWise,

Continuum, Microsoft Office Suite, Google

Apps for Work, Acronis, ACT!, Hyper-V, VM

Ware, Kaspersky Enterprise,

SalesForce,Five9, Exchange 2010, Managed

Engine

Operating Systems: Windows

2000/2003/2008/2012/2012R2/XP/7/8/10

Networking: TCP/IP, DHCP, DSL/Cable, hubs, routers,

cabling, SMTP, POP3, Ethernet 802.11,

LAN/WAN

CERTIFICATIONS

Five9 Inbound Call Center

Five9 Outbound Call Center

Five9 Inbound/Outbound Call Center

Microsoft Certified Professional

Microsoft Technical Associate: Network Fundamentals

Google for Work, Google Apps Administrator Fundamentals

Dell

ConnectWise

LabTech

HIPAA

PROESSIONAL EXPERIENCE

Nonprofits First 5/2016-

11/2016

I provided all levels of support including:

Break-fix/troubleshooting

Software installation

Hardware deployments –Set up, configure and implementation (Sophos firewalls,

workstations)

Vendor Management

User management through Active Directory- Add/removes, changes and password

resets.

Office 365- Adds/removes, changes, set up, configuration and migrations.

Network/HIPAA Audits using Network Detective

Signature Consultants 11/2015-

5/2016

Nonprofits First

They are an MSP for Nonprofit organisations in Palm Beach County. I performed

desktop support for our clients. Excellent customer service provide via telephone,

RMM and on-site.

I provided all levels of support including:

Break-fix/troubleshooting

Software installation

Hardware deployments –Set up, configure and implementation (Sophos firewalls,

workstations)

Vendor Management

User management through Active Directory- Add/removes, changes and password

resets.

Office 365- Adds/removes, changes, set up, configuration and migrations.

Network/HIPAA Audits using Network Detective

KForce 10/2015-

10/2015

HayesLocums

This was a short term assignment performing desktop support. They use Google Apps

for Business. I supported 25 users. I delivered day to day support/trouble shooting of

workstations, printers and phone system.

SNI Companies

HCD of Palm Beach County 6/2015-

8/16/2015

Current project is working for The Health Care District of Palm

Beach County. Project complete.

DRB Capital DelRay Beach, FL 7/2014-

3/2015

Network Administrator

Administer Microsoft Windows Servers (Active Directory), Microsoft

Workstations, and network attached devices for 100 users. I became proficient in

the Five9 call center software, received three certifications and was promoted to

the Administrator position. I also provided all levels of support for end users while

providing excellent customer service. Implemented Kaspersky Antivirus solution

for desktops and servers.

KForce

Zimmerman Advertising, Ft Lauderdale, FL 5/2014-

7/2014

Level I Network Support

Provide first level phone and email support. Provide excellent customer service.

Active Directory support for 1,000 users. Imaging of both Mac and PC’s using WDS,

Acronis 2014 and Macrium Reflect software. Installation of new hardware and

troubleshooting and repair of existing client machines. Use of TrackIt ticketing system

software.

CityTwist Boca Raton, FL

Systems Administrator, Junior

2010-4/2014

Administer Microsoft Windows Servers (Active Directory), Microsoft

Workstations, and network attached devices for 50 users.

Migrated to Google Apps for Business from Windows 2003 Server/Exchange

2007 Server, Including, Installing-Deployment-User Training-Maintenance and

Administration, Windows Server Updates Services (WSUS), and WDS using both

Hyper-V and VM Ware.

Assisted in the set up offsite users to work remotely, saving thousands on

hardware and office space.

Backup and restore network data with Acronis backup software. Administer ACT!

2009 database of 20,000 contacts.

EDUCATION

Associates of Applied Science,

Information Technology and Bio-

Medical Technician: Fortis Institute,

Palm Springs, FL (2011)

Microsoft Certified Solutions Expert

Server 2012 with Infrastructure: PC

Professor, Boca Raton, FL. (Current

enrollment)