KERRIE M. SMITHColumbia, MD

KerrieMSmith19@gmail.com301-437-4676

Clearance StatusPublic Trust Clearance through National Institute of Health (NIH) (Obtained 9-2015)

Professional SummaryCurrently I am a Training Simulation Developer and I have 16 years of experiences in all aspects of training and training design field. In addition to training the Microsoft Office Suite, I have also trained a variety of proprietary software for various companies and government entities. I am very knowledgeable of the MS Office suite. I have created training documentation and manuals. I have performed Instructor Led class and online classes. I have worked on teams who have created CBT's and e-learning courseware. I am seeking a position in a growth-oriented organization that will utilize my skills in software, modern office technologies, and organizational skills to achieve a rewarding career.

Computer Certifications Microsoft Office Specialist (MOS) 2013 – MS Word Microsoft Office Specialist (MOS) 2010 – MS Word, MS PowerPoint, MS Excel Microsoft Certified Application Specialist (MCAS) – MS Word 2007, MS Excel 2007, MS

Outlook 2007, MS Access 2007, and MS PowerPoint 2007 Help Desk Institute (HDI) - Support Center Analyst (SCA) Certified Certiport IC3 Exams (Computing Fundamentals, Key Applications, and Living Online) CompTIA INET+ and Network+ Certifications CIW Master Designer (E-commerce and Site Designer Certifications)

Computer Software and Skills Microsoft Products – Windows 7, Windows 8, Microsoft Office Suite 2010/2013 (Word, Excel,

PowerPoint, Outlook, Access, Publisher, Visio, and FrontPage), SharePoint services and MS Office Communicator

Distance Training tools – Adobe connect, Blackboard, Cisco Web Ex, and AT&T Connect eLearning tools – Adobe Captivate and Camtasia Studio Additional Software – MicroStrategy Web Application, Remedy Help Desk ticketing system,

Oracle 8, Dreamweaver, and several proprietary software systems Related skills – Working knowledge of the Instructional System Development (ISD) Logic,

working knowledge of Agile Methodology, Section 508 knowledge and compliance, Networking fundamentals, e-Commerce fundamentals, and typing speed of 65WPM

Work ExperienceCourse DeveloperLewis Price, Fort Meade, MD (DINFOS Contract)November 2016 – Present

Work on Course documentation for Instructor Led Training courses. Edit current training documentation to ensure formatting is correct. Work with Subject Matter Experts to ensure training documentation content is correct. Assist with analysis for new curriculum to assist with customer’s mission. Assist with setting up workshops for instructor’s to discuss new curriculum approach.

Curriculum Development Support SpecialistLaureate Education (Part-time), RemoteAugust 2015 – Present

Assist training developers with administrative needs, which include but are not limited to:o Copying items from Blackboard LMS to MS Word documentso Update PowerPoint presentations to reflect PHD Planner documentso Copying Textbook pages and submitting to training staff o Other administrative duties as needed

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Input data and update metrics with the use of the Workload Calculator tool/spreadsheet. With the use of the Curriculum Map template, update curriculum maps for corresponding

courses.

Training Simulation DeveloperBithgroup Technologies, Baltimore, MDApril 2016 – November 2016

I worked as a subcontractor for EMA on the UMAX project. Created training simulations for customer service representatives for Baltimore City Water and

Sewage. These training simulations provided additional support of the training efforts of the new water

billing system implemented UMAX. While working with Subject Matter Experts (SMEs), I reviewed documentation, I created the

training simulations to be used during live simulation. Acted as a trainer for Live Simulations, will provide role playing scenarios for customer service

agents during live simulations.

Reviewed and edited current training documentation to support the best efforts of the training team.

Worked with other trainers to ensure simulations met customer expectations.

Created training schedule to best impact the customer learning experience.

Once the UMAX software went live, assisted users with questions in real time at their work space.

Training Simulation DeveloperBithgroup Technologies, Baltimore, MDApril 2016 – November 2016

I worked as a subcontractor for EMA on the UMAX project. Created training simulations for customer service representatives for Baltimore City Water and

Sewage. These training simulations provided additional support of the training efforts of the new water

billing system implemented UMAX. While working with Subject Matter Experts (SMEs), I reviewed documentation, I created the

training simulations to be used during live simulation. Acted as a trainer for Live Simulations, will provide role playing scenarios for customer service

agents during live simulations.

Reviewed and edited current training documentation to support the best efforts of the training team.

Worked with other trainers to ensure simulations met customer expectations.

Created training schedule to best impact the customer learning experience.

Once the UMAX software went live, assisted users with questions in real time at their work space.

Senior Trainer/Training AnalystNIH Contract (Apex Systems), Rockville, MDSeptember 2015 – February 2016

Conducted face to face and online courses to train users on the TRAC proprietary software. Created metrics on feedback surveys from trained users. Updated training materials when software is updated or business processes are defined. Updated training materials which includes but is not limited to – User Manuals, PowerPoint

training slides, and Quick Reference Guides (QRG’s). Analyzed training needs for additional software and programs based on customer feedback. Worked in an agile environment, use of Jira to track projects.

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With the use of Camtasia video creation software, I created demo videos about the TRAC software to be loaded on local intranet.

Created PDF’s based on outdated software and web content for archiving purposes.

Training Specialist/Instructional Designer and AnalystSocial Security Administration Contract, Baltimore, MD Global CI - January 2012 – June 2013Iron Data – January 2015 – May 2015

I left the contract in 2013 and returned in January 2015 with a different consulting firm. Created training materials, user manuals, quick reference cards and PowerPoint presentations for

the Disability Case Processing System (DCPS) proprietary software. Created training materials for the MicroStrategy Application and train how it will interface with

the DCPS application. How to view administrator generated reports and the creation of user reports using DCPS information.

Worked with Subject Matter Experts and Software Developers to create DCPS training materials and to define training needs for end users.

Provided DCPS proprietary software training to Social Security Administration employees. Used Camtasia Studio 11 to make short instructional demo based videos for distance learning

purposes on how to utilize the DCPS software. Participated in brown bag learning sessions about DCPS features, new information and client

feedback sessions. Formatted documents using company standardized Style Guide along with Microsoft Word 2010. Modified and contributed to style guide for to ensure consistent document production. Assists with document deliverables to government client. Worked with training team to develop training department standards and guidelines. Created lesson plans/guides for classroom training to be distributed to students using Microsoft

Word 2010. Created Training Presentations using Microsoft PowerPoint 2010 for stand up classroom training

and distance learning. Created spreadsheets and forms to be used by various departments and to be used on the SHA

intranet site. Compiled a lists of “Tips and Tricks” in relation to the Microsoft Office Suite to be posted on the

SHA intranet site, will be responsible for keeping that section updated. Assist with training plan, objectives and documentation on how to effectively used Tokens that

work with the VPN network.

Education Certificate Course – Information Systems/Database

ManagementUniversity of Maryland, University CollegeAttended 2007 - 2008

Information SystemsStrayer University, Washington, DCAttended 2003-2005

Office Computer Applications, DiplomaTESST Technology Institute, Beltsville, MDGraduated January 1999

College Prep Classes, DiplomaLaurel High School, Laurel, MDGraduated May 1996

Career TrainingMicroStrategy Training, October 2012 Thunderhead NOW Training May 2012Microsoft Project 2007, Training, November 2010Adobe Captivate 4 Training, June 2010Microsoft SharePoint Training, July 2009Macromedia Flash 8 Training, April 2007