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Kerala’s eGovernance Roadmap From Automation to Transforming Governance
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Transcript of Kerala’s eGovernance Roadmap From Automation to Transforming Governance
07-09 Oct 2009
Kerala’s eGovernance Roadmap
From Automation
to Transforming Governance
Dr. Ajay KumarSecretary
Department of Information TechnologyGovt. of Kerala, India
October 9, 2009
07-09 Oct 2009
• 100% broadband in all villages• Highest tele-density• Highest mobile penetration• Highest PQLI
About Kerala
Demographics
Area 38,863 sq. km.
Population (million) 35.00
Population density 819 / sq. km.
Per capita income $540
Literacy 90.92
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Core IT Infrastructure Core IT Infrastructure
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State Data Centres
• Existing State Data Centre
– First Data Centre by any State Government. (2003)
– State-of-the art Tier III Infrastructure (99.75%)
– 5000 sq. ft.
– About 150 servers with multiple applications.
– Co-hosting for PSUs and other Government organisations
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State Data Centre
• Managed by TCS Server sharing• Server co-location• SAN based mass storage• Automated backup• 44MBPS backbone bandwidth• Mail services• Web services• Enterprise Management System• Help desk
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New State Data Centre
• Another 5000 sq. ft Tier III facility.
• To supplement existing facility.
• RFP released in September 2009.
• Estimated cost: Approx. Rs 60 crores
• Location: Technopark, Trivandrum.
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Wide Area Networks
• Kerala State Wide Area Network (KSWAN)
Covers all 14 districts. Base stations at 152 blocks with
wireless connectivity of 10 kms. 1,500 additional remote locations.
Operational at the BHQ level 3 nodes: at Trivandrum, Kochi, Kozhikode
MPLS backbone of SII
Link to blocks
Link to districts
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Wide Area Networks
• Malappuram District WAN
• Secretariat WAN– 3500 nodes– NMS
• Vikas Bhawan and Public Building WAN (RfP issued)
• District WANs proposed for all districts (RfP to be issued in October 2009)
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AkshayaAkshayaThe Kerala CSCsThe Kerala CSCs
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Akshaya
Bridging digital divide Nearly 2200 Akshaya centres
all over Kerala. Recognized as CSCs by GOI
Atleast two centres in a panchayat
Began as e-literacy campaign in Kerala
Evolved as a hub of e-services
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Akshaya Centers
Akshaya Centers276 in Malappuram 2150- Total in Kerala
5-10 PCsPeripheralsIT trained Personnel
Connected communities
ONE e-CENTREcovers about 2-4 sq. KMs serving 1,500 -3000 households
Internet
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312
616
821925 967
1076
2150
0
500
1000
1500
2000
2500
2003 2004 2005 2006 2007 2008 2009
# Akshaya Centres
No. of Akshaya Centers
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0
5
10
15
20
25
30
35
2004 2005 2006 2007 2008 2009
E-literacy (lakhs)
Total trained 33.22 lakhs Cent percent literacy achieved
in Mallapuram, Kannur, Kozhikode, Trichur, Kasargode districts.
Income for Akshaya entrepreneur Rs. 120/ trainee
E-Literacy
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VAT Returns Filing
• Started w.e.f. Jan 1, 2009.
• 1500 Akshaya Centres in 14/14 districts involved.
• 10 different returns filed.
• AKS income Rs 21/ return
18
20 2021 21
22 2223
0
5
10
15
20
25
Jan-09
Feb-09
Mar-09
Apr-09
May-09
Jun-09
Jul-09
Aug-09
# Tran (,000)
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Started in January 2006 in Mallapuram district. August 2007 expanded to 8/14 districts. March 2009 expanded to 14/14 districts Provides facility to remit all utility bills Akshaya entrepreneur gets Rs 4 to 5 per transaction.
Transaction HistoryMonth Amount Transactions
Jan 2009 3,39,32,940.00 93,987
Feb 2009 3,37,11,170.00 96,778
Mar 2009 3,45,06,609.00 97,728
Apr 2009 3,18,53,526.00 88,499
May 2009 3,76,77,377.00 1,01,219
June 2009 3,79,49,451.00 1,01,907
July 2009 3,64,73,895.00 1,03,739
August 2009 3,58,56,884.00 1,01,152
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E-Krishi
• Market driven Agricultural Initiative through IT enabled Agri Business Centres in Kerala State
• Farm Advisory Services• Agri Market Information • Resource Library• Trade Centre with toll Free
numbers• Farmers database
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Transactions
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Scaling up of the project
District No of
participating
Panchayaths
No. of field workers
Kasaragod 26 780
Kannur 12 222
Kozhikode 13 251
Ernakulam 5 115
Kollam
Total
44
100
754
2122
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ServicesG2C
E-literacy
E-payment
VAT E-filing
Intel Learn
eVidya
Malayalam Computing
INSIGHT
KIF
B2C
e-Krishi
e-Learning IGNOU Keltron Animation CDIT Microsoft Certification DOEACC Medical Transcription
course
Railway Ticketing
BSNL Coupon RechargeVodafone Bill Payment
LIC Micro InsuranceICICI Insurance
Internet Kiosk Surfing, email,
Photocopy, scan etc.
G2G
Spark
Data Entry
C2C
Ente Gramam (My Village)
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Other Shared IT Other Shared IT Infrastructure Infrastructure
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FRIENDS
Fast, Reliable, Instant, Effective Network for Disbursement of Services
A single window ‘no queue’ integrated remittance centre where citizens can pay all taxes and other dues to the Government
9am to 7pm-service including Sundays
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Citizen Call Centre
• Call (# 155300)• Located at Trivandrum- caters to whole state • Revenue, Civil Supplies, Motor vehicles, Kerala State Electricity Board, Kerala Water Authority, Universities etc • About 25,000 calls per month.• Complaint registry available.• 24x7
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FOSS based Geographical Information Portal - Government Offices
Integration of map information on to the websites
Information presented in interactive manner
Use of dynamic maps
Distance and area measurement facility
My location facility
Shortest path finding facility
Integrated Government Services Gateway
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Users can add location – Wiki Model
Simple search and advanced search facility
Service through mobile phones, touch screen kiosks etc.
Current Status
The project is ready for launch within 2 weeks.
Integrated Government Services Gateway
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Integrated Government Services Gateway
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Official Email System
Officers responsible for official emails. Archival for 10 years Unlimited storage. Open Source
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Video conferencing
19 VC locations 24-hour service Over 4 years Around 500 VCs every year
<< Home
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IT Infrastructure (under development)
Sub CA for providing digital signatures Service Delivery Gateway State Spatial Data Infrastructure E-procurement Mobile Infrastructure
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IT for DevelopmentIT for Development
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Local Language ComputingLocal Language ComputingMy computer my languageMy computer my language
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Malayalam Computing
• Bridging digital language divide
• Focus on training and awareness creation
• Train Master trainers (Akshaya) / Hardware vendors
• Train students / teachers / public
• Creating websites/blogs in Malayalam
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Malayalam ComputingPolicy Initiatives
• Standard Malayalam font
• All Government websites to have Malayalam version
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Malayalam ComputingCapacity Development
• Inauguration
• Posters/ Keyboard stickers/ Booklets
• Enable Fest
• Road Shows
• Public awareness campaigns
• Advertisement Films
• Documentary, Tutorial Videos etc.
• Campaign started in 7 districts. Will be extended to all 14 districts
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Malayalam ComputingCampaign … so far
•More than 1000 Training programmes held
•More than 70.000 persons trained
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Malayalam ComputingContent creation
• Ente Gramam websites
• English - Malayalam, Malayalam - English Dictionary and Thesaurus with 5 lakh words
• Malayalam blogs for all colleges and schools
• Digitizing old Malayalam books
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Malayalam Computing Ente Gramam
Local Content Local Language By Local People
Status• Kannur district• Funded by UNESCO & KSITM• All local bodies in Kannur District• Roll out to two other districts (Malappuram & Kollam)
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ICT for differently-abled: INSIGHT
• Train visually challenged on ICTs to help them earn better livelihood. • Free and Open Source based• Orca• Initiated in March 2007.• INSIGHT ICT Centre in Trivandrum• Pilot successful. Roll out in Mallapuram, Thrissur, Kasargod, Ernakulam and Kannur
Website:http://insight.kerala.gov.in
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Kerala Innovation Foundation -KIF
Documentation of Traditional knowledge Intellectual property management Offer prizes at state level competitions of
grassroots innovators To motivate a culture of creativity and
innovation in society
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Sutharya Keralam
Convergence of all the available forms of Communication to redress the grievances of the citizens.
Automation of Chief Minister’s Grievance Redressal Cell
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Applications Standardized Applications Standardized Across All DepartmentsAcross All Departments
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SPARKPayroll and Personnel Management Software
• Payroll and personnel management 5.25 lakh Employees Data Entry for 3.5 lakh employees completed. More than 75000 employees in 1200 salary
processing offices Mandatory implementation in all Departments
during FY 2009-2010
Website (http://www.info.spark.gov.in/)
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Digital Workflow-MESSAGE
• Paperless Organizations: KSITM, KSUDP, KSITI, Akshaya, Callcentre, Food and Civil Supplies.
• Departments in Secretariat to use MESSAGE: Finance, PWD, Higher Education, IT, NORKA and co-operation
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The CITIZENS can obtain online information about the current status of their petitions submitted to the government.
The OFFICERS can obtain online information about the movement of files related to their subject, office, department or ministry under the government.
The GOVERNMENT obtains an advanced
information support system that facilitates more efficient administration.
File Tracking using IDEAS<< Home
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Asset Management System- Aasthi
• Automated e-Inventory management of computers and related equipment
• Open source based application
• Implemented in Kerala State IT Mission
• Implementation commenced in Secretariat
• Roll out envisaged thereafter.
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Websites on Content Management Framework
• Over 200 websites and portals.• All Ministers have websites• All panchayats have webpages• Free and Open source based
initiative to migrate all Government websites to CMF.
• All websites being migrated to State Data Centre
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Dr. SMS m-health Application
• Enables citizens to use mobile phones to get information on health resources
• Provides the user with a comprehensive list of medical facilities available in their locality, like doctors or hospitals having expertise in various medical disciplines
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Implemented in 7 Districts – Kozhikode, Kannur, Thrissur, Alappuzha, Ernakulam, Idukki and Kasaragod districts
A web portal and GIS based interface is ready; available at www.drsms.kerala.gov.in
Dr. SMS m-health Application
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E-Governance In Departments
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Value Added TaxValue Added Taxe-filing and e-paymente-filing and e-payment
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E- Facilities Available
e -Returns – A statutory requirement of all Dealers who registered under Value Added Tax (KVAT) Act 2003 filed return Periodically.
e -Declaration – Vehicle & goods details filed in advance by the consignor / third party logistics provider (TPL)
e-Payment - Payment of Tax.
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e-Filing of VAT returns
e-filing of returns is mandatory to all Dealers from 01-01-2009.
Kerala is the 1st State in India implementing e-filing of VAT returns to all dealers.
This facility is availed by 1.60 lakhs dealers
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Utilisation of e-Akshaya Kendra's
Dealers having no internet facility, can e-File return through Akshaya Centres.
•At present 1536 Akshaya Centers are selected.
Sl.No Name Count
1 THIRUVANANTHAPURAM 126
2 KOLLAM 116
3 PATHANAMTHITTA 45
4 ALAPUZHA 133
5 KOTTAYAM 87
6 IDUKKI 70
7 ERNAKULAM 25
8 THRISSUR 134
9 PALAGHAT 94
10 MALAPPURAM 261
11 KOZHIKODE 59
12 KANNUR 109
13 KASARGOD 115
14 WAYANAD 33
15 MATTANCHERI 129
Total 1536
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e-Payment
e-Payments commenced from 01-09-2009.
First State in India implementing e-Payment for all TIN dealers subsequent to the success of 100% e-filing.
Collaboration with SBI & SBT bank group. Other Banks in future.
Amendments made to Kerala Finance Code and Kerala Treasury Code.
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Resources & Support Running 24*7*365Running 24*7*365 Internet Transaction security ensured by
Secured Socket Layer (SSL). Quality level certification for web application Quality level certification for web application
from STQC is in the final stage.from STQC is in the final stage. 24*7*365 toll free helpline service.24*7*365 toll free helpline service. e-mail service.e-mail service. Wide Area Network (WAN) linking all Wide Area Network (WAN) linking all
Commercial Tax Offices and major Check Commercial Tax Offices and major Check Posts connected to nearly 2000 computers in Posts connected to nearly 2000 computers in 280 locations.280 locations.
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IT@ SchoolIT@ School
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IT @ School
• Capacity building • ViCTERS Educational Channel• Broadband connection to all schools• Web portal• Laptops to all schools
Worlds largest simultaneous FOSS
deployment
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IT @ School
• Training Programmes in ICT• Hardware Training to School IT Co-ordinators• Internet Training to all Teachers• Training Programmes for ICT enabled education• Infrastructure upgradation• Content Development• Maintaining EDUSAT Interactive Terminals for Various Training Programmes
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Policy and Re-engineering
Lay down policy guidelines IT e-governance applications guidelines IT security and testing policy IT procurement guidelines Website guidelines- Content Management Framework Use of local language guidelines Email use policy Setting up of IT Division
Business Process Reengineering Next >>
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Promotion of FOSS
• International Centre for FOSS in Trivandrum
• CAT-FOSS FOSS Finishing School in Kochi
• International Conference on Free Software Free Society
• Most applications described in this presentation are Open Source.
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Major FOSS Deployments
• MESSAGE
• IDEAS
• Dr. SMS
• Email System
• AASTHI
• Ente Gramam
• Insight
• Malayalam Computing
• IGSG
• CMF
• E-Krishi
• KIF
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Human Resource Development
SPEED-IT E-Gov programme by IIITMK and IMG Mass HR programmes
YES@Kerala
Capacity building programmes Women's skill enhancement programme Skill enhancement in polytechnics Model Finishing Schools
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For more detailsLog on to www.itmission.kerala.gov.in
07-09 Oct 2009
Thank you
Dr. Ajay KumarSecretary
Department of Information TechnologyGovt. of Kerala, India