Welcome!Kendall Cares Clinic 2012

New Guest Advocates

Brief History In April 2009, over 50 caring individuals,

many from the different faith communities, county agencies, and area schools, came together to talk about needs in the County.

The 1st Kendall Cares Clinic was held in May 2010 and served 374 guests, with 316 guest served in 2011

Kendall Care Clinic Goals1. To do our best to meet some of the actual

physical and spiritual needs of the people in the community around us.

2. Build a bridge for the communication of the gospel, as appropriate.

3. Prioritize their needs.

4. You are the eyes and ears of the guest.

• Overview of the Advocate Role

• Clinic Details

• Q & A

Desired Outcome:◦ Helping you be comfortable and confident in your role as an ADVOCATE!

Welcome and Overview of Training

Someone called to speak or act in favor of something or someone else.

Ironically, our role as Advocates is two-fold…1. To speak or act in favor of the clinic guest,

in favor of their physical and spiritual well-being.

2. To speak or act in favor of Jesus Christ. We are to be the hands and feet of Jesus.

Essentially, everyone is an Advocate.

What is an Advocate?

Help your guest(s):1. Navigate the services in the

clinic (The first touch)

2. Be a friend, companion, and witness to what Jesus has done in your life(The second touch). 

Essence of the Advocate Role

Why are we doing this? We are reflecting the love of

Jesus

Be real: This is not a bait and switch

This is not a membership drive

Things to keep in mind

Our hope is that every guest, at the end of the day will walk away saying…

…as a result of having spent time with us.

WOW! SO THAT WAS JESUS?

Identifying Bilingual Volunteers

All bilingual volunteers will be identified with a green wristband

April 28th – Plano High School

All volunteers arrive between 7:15 and 8:15am

Doors will open to guests at 9:15 - Your commitment is to stay until 2:00pm.

There will be no onsite volunteer parking at Plano High School. Please park at:

Plano Molding, 431 E South St.

First Lutheran Church, 200 N. Center St.

All volunteers will be shuttled.

Clinic Nuts & Bolts!

Kick-Off Prayer blessing and sending (8:30 gym).

Lunch will be available for all volunteers.

Please wear capris, jeans or dark slacks with your Kendall Cares shirt and comfortable shoes!

There will be no place for you to store any valuable items, so please leave them at home.

Normally there is no cell service in the school.

Security will be provided by Plano police officers.

Clinic Nuts & Bolts!

Enter through Volunteer Registration Door #25

Volunteer will:◦ Enter appropriate alphabetical line

◦ There is a volunteer liability form online, please bring that with you, otherwise, you will be asked to sign one at check-in.

◦ Be directed to Advocate waiting area and advised to be in the auditorium for welcome and opening prayer at 8:30

Volunteer Registration Process

Purple Shirts – Plano High School Staff◦ They will be able to provide you with directions

Royal Blue Hats – Clinic Area Leader◦ They will be able to provide you with assistance

in their area and can answer your questions

When you have a Question or NEED HELP!

Guests will funnel through three separate registration areas….◦ English only, Bilingual, and Spanish only

Volunteers will fill out the name and address info on the Guest Registration Form

Guest nametags will be provided with their guest number printed on the tag.

Guest Registration Process

Advocates will…◦Have registration form and a map on

their clipboard.◦Greet guests and prioritize their needs. Proceed to the appointment scheduling area to schedule professional services first.

◦Get acquainted with guests.◦Complete the remainder of the

registration form and proceed.

Advocates and Guests

Advocates will…◦Remain in the auditorium following the

opening, ready to meet their guest.◦Be assigned on an as-needed basis as

guests filter in and are ready to begin their day.

◦Get to know their guests in the Meet and Greet Area and prioritize their needs.

◦FYI – There is a break room for volunteers at the northeast corner of the cafeteria.

Additional Points

Healthcare Services All healthcare services will be contained within the

large gymnasium.

Every guest is entitled to unlimited number of healthcare services

All healthcare services are by appointment only. To schedule, go to the Healthcare & Hair Appointment table near the Guest Meet & Greet Center.

Area gatekeepers (royal blue hats) will be directing traffic and answering questions in the gymnasium.

Sign a copy of the Good Samaritan Act.

A volunteer in the area take your guest’s color coded appointment card.

Proceed to desired healthcare gym - vision, dental, chiropractic, medical, and hearing - and sign in for services.

Complete healthcare history. One form per healthcare service. One side will be English and the other side will be Spanish.

In Order to Utilize Healthcare Services, Guests Will:

Families, along with their advocate, must remain together at all times. (except for privacy) There will be children’s activities throughout the building, but parents and children must stay together. There is no babysitting or separation.

If the healthcare needs of the family are too great, advocate should ask for assistance at the guest registration desk.

After healthcare services are complete, the gatekeeper will direct you to the area where future appointments can be made if needed.

When finished, the healthcare gatekeepers at the exit will sort through paperwork to ensure important documents remain.◦ Guests will be given copies of some papers and are entitled to copies of

all forms if desired.

General Guidelines for Advocates/Guests

Blood pressure check Blood sugar check – fasting preferable Diabetes education Free First Aid items Future medical & dental care (free and

reduced cost medical services available ONLY after healthcare screening)

Preventative health information

Additional Healthcare Services Available

Salon/Spa Services Haircuts, nails, and make-up

◦Services available to men, women and children

◦Sign up sheet at Healthcare and Hair appointment desk – appointment for haircut ONLY.

◦Guests will be given their color coded appointment card

Let your Guest SHOP until they DROP!

Have fun!

Assist guest in picking out clothes if they need a little encouragement!

Use this area as a browsing area between appointments in the medical and other services area.

Clothing will be bagged after they pick it out. Volunteers will take it to Exit Area for pickup.

Make sure your guests pick up their bags of clothing before leaving. It will be marked with their number and not their name.

Clothing Closet – Open all Day

New! Personal Care Items The shopping area in the small gym will also

include a variety of personal care items Encourage your guest to select items they

will use in their households

The children’s areas are for guests’ children

The children’s areas are not drop-offs!

Children should be in view of the parents or the Advocate at all times!

Please make sure the children leave the toys and crayons for others to enjoy.

Kid’s Stuff! - Children’s Activities

Lunch in the Cafe Enjoy a hot lunch with your guest. This is a

great opportunity to get to know them better and encourage conversation

Lunch will be served beginning at 11:00 a.m.

Be sure to check out the information tables in the Cafeteria – your guest may find some valuable information at the various tables.

Community Services (tables in the Cafeteria)

Kendall County Food Pantry Kendall County Health Department Kendall County Resources PADS Family Focus Senior Services Hardest Hit Fund JFON – Justice for our Neighbors BMO Harris Bank Kendall Area Transit (KAT) (others may be added after this created)

Health Resources (in the Medical Gym)

Rush-Copley Medical Center Valley West Hospital – Sandwich Aunt Martha’s Healthcare Services VNA of Fox Valley Mutual Ground Pregnancy Information Center Al-Anon (others may be added after this created)

Legal Services

◦ Credit Repair Information◦ Healthcare Power of Attorney◦ Living Wills◦ Estate Planning/Guardianship◦ Foreclosure◦ Bankruptcy

Advocate should be sensitive to the need for their guest’s privacy

No appointment is necessary

Children’s Books Be sure to take your guest(s) to the

Children’s Book area and let them shop! Books have been donated from the Hunt

Club Elementary School in Oswego, the Club 56 Youth Group at Cross Lutheran Church, and area individuals

Available on first come, first served basis. No appointment needed.

We are estimating 10 minutes max. per family for the photo taking process.

Photos will be available for pick up in the photo area – check on wait time for completed package.

Family Photos

All guests will leave with a bag of groceries that is appropriate for the size of their family!

Advocate – please do not forget to stop at the Food Pantry for your guest’s food.

Food Pantry

Graphic on top right half of blank registration form

If the Advocate shares their journey or the gospel message with the guest, turn the symbol into a cross.

If the guest expresses non-interest to hear the gospel, put a large X through the box.

If the guest comes to faith in Christ anytime during the day, cross the cross and decorate it with hearts, flowers and balloons!

The Gospel Graphic – Symbol that helps everyone know at a glance where the guest is spiritually.

How do we ensure that someone who walked in the door to see a doctor or get a free haircut, not only gets that need met, but also walks out with the sense of having seen and been with Jesus?

The Advocates’ Challenge

Trust God for the harvest.

Follow the leading of the Spirit on the day of the clinic and be courageous and obedient to take a tiny or a giant step out of your comfort zone.

Pray for God to prepare the hearts of those we will serve that day.

In summary…

The Advocate’s Prayer:

-Father in heaven, thank You for Your kindness which leads people to repentance. 

-Help me display Your character of love and goodness so that others will turn to You. 

-Thank You for choosing to use me as an Advocate for the Clinic.

-Father God, please give me confidence to build relationships and just be myself…knowing that you will guide me to say and do those things that will make a difference in the lives of the guests.

-In Jesus’ Name I pray. Amen

Gospel of John (English) Misc. Gospel Tracts (Sp & Eng) 4-6 Prayer request boxes for specific prayer needs

Church information tables are at the exit.

Gospel Resources

Prayer Chapel There is a Prayer Chapel onsite that will be

staff all day with area Pastors and/or Stephen Ministers that are prepared to offer spiritual support and prayer.

There will also be yellow prayer boxes throughout the clinic where your guest can fill out a prayer request and insert it into the box.

When the exit team becomes aware of a guest’s desire to connect with a local church and/or they made a commitment of faith, direct them to the “Local Church Connections” table.  Guests will self select any materials.

Local Church Connections Table (Near Exit Station)

There will be a short survey for the guest to fill out – 1 per family is fine.

Exit team member will review all paperwork and offer prayer support if desired.

All paperwork & clipboards will be left at the Exit area (except for guests’ copies from medical area).

Guests exit through West doorways by the Food Pantry with Advocate. Advocate will assist guest to their vehicle.

Exit Process

Summary of Your Day Park your car at Plano Molding on Hwy 34

across from the Department of Motor Vehicles and a shuttle bus will bring you to Entrance #25

Check in at the Volunteer Registration desk – bring your waiver or sign at desk

Proceed to the Auditorium by 8:30 for welcome and opening prayer

Remain in the Auditorium until you are called to meet your guest

Summary (cont’d) Assist the guest in prioritizing their day. Get

an appointment if they desire anything in the medical gym or desire a haircut

Begin exploring the opportunities offered, keeping in mind any appointment times

Be sure to enjoy a lunch with your guest and check out the information tables in the Cafeteria

Encourage them to utilize the Chapel and/or prayer boxes

Summary (cont’d) Once your guest has finished their day, gather any

clothing, food bag(s) and proceed to the Exit Station where you will turn in all paperwork (except guest copies of medical)

Help your guest to their auto, if appropriate If you are still able to volunteer, go back to the

Auditorium to see if there are any guests waiting for an Advocate

When you are finished for the day, go back to Entrance #25 and a bus will take you back to your car.

Thank you for your time!!!!!!

“Sitting down, Jesus called the Twelve and said, "If anyone wants to be first, he must

be the very last, and the servant of all." Mark 9:35

Pray that God will give you peace and confidence to be the heart, hands and

voice of Jesus at the clinic.

Friday Night Set Up! 3:00 until we are done!!!!!

We Need Your Help!

If you desire additional Advocate training, not covered in this Power Point, please arrive by 7 a.m. on clinic day. Training will be available in the school auditorium.