Keith A. RobertsCaldwell, NJ 07006

(914) 215-5822 Keithroberts6@gmail.com

Certified IT Professional experienced with building, troubleshooting, & maintaining clients’ networks, servers and PCs, maintaining & troubleshooting LANs, network security, Active Directory, firewalls, light Cisco IOS, VPNs, VMWare (vSphere), Windows XP/7/10, and Server 2003/2008 R2. Combines strong analysis, planning and organizational abilities with effective problem solving and relationship management skills. 5 years of experience with Server 2003/2008 R2, handling end user troubleshooting, monitoring & maintaining client’s networks, and network performance improvement.

TECHNICAL SKILLSManagement Tools: 4 years of experience using Kaseya, Connectwise, Rackspace, & Datto. 2 years experience using N-Able and Autotask. Light experience with Nexsan. Network: LAN, WAN, & wireless network maintenance/configuration/troubleshooting, Active Directory administration & architecture, Group Policy, diagnosing & troubleshooting network issues (printers, wireless users, workstations, laptops, switches, routers, VPNs, WAPs, etc.); server/workstation patching, and data backup and recovery. Technical documentation of solutions to issuesHardware & Software: Hands-on experience building PCs, virtual and physical servers, switches, cabling, etc. Experience installing, configuring, maintaining Windows 10, 7, XP, & domain environments; configuring & maintaining Active Directory, VMware ESX. Light SQL experience, Office 2007/2010 & some Office 365. Operating Systems: Windows 7/Vista/XP, Windows Server 2008 R2, Windows Server 2003, and basic Linux Redhat.

EDUCATION 2010-2011: PC Age--Internetwork Engineering 2007-2008: NYIT--Masters in Business Administration1993-1999: Montana State University--Bachelors of Fine Arts in English

CERTIFICATIONSA+, Network+, Citrix Xen Desktop 5, Working on MCITP

EMPLOYMENTTotal Recall/Robert Half

2015-2016Systems Engineer

Configured and monitored high-end surveillance cameras Created SOPs and documentation for systems and monitoring practices Remote troubleshooting of offline cameras and systems Worked with field engineers to resolve camera outages

Pragmatix/Anexio2011--2015

Network Engineer Managed appx. 40 company’s networks, generally remotely using Kaseya or vSphere Performed backups, disaster recovery, provisioning of new machines & users Worked remotely and on-site to solve client issues from basic to complex Helped fellow engineers plan, configure, and install new rollouts Heavy customer facing as level 1 & 2 support Performed server & workstation patching, upgrades, backups, maintenance, virus checks/remediation, etc. VPN creation, ground up PC builds Heavy use of Connectwise, Kaseya, vSphere, Datto Experience with N-Able, Autotask Trained new employees, conducted interviews, assisted as tech support on sales calls Set up wireless networks (routers, WAPs, wireless printers, laptops) Handled billing, outside technical support, vendor facing

Lots of “trial by fire” and “figure it out yourself” experienceRoyal Sovereign

2011Junior System Administrator

Assisted in maintaining network of approximately 40 users Worked in Active Directory environment with Server 2008 R2 and Server 2003 Created and maintained IT Knowledge Base Troubleshooting, break/fix of desktops and laptops Created new users, policies, restrictions, etc. Experience with network monitoring tools (Wireshark, Microsoft Network Monitor, etc) Network uptime over 99% while on duty