Keith Chadwick's Resume

KEITH CHADWICK PMP 678.773.7900 (Mobile)

[email protected] http://www.LinkedIn.com/in/keithjcee/en

Summary 28 yrs successful Project Management experience. 7 yrs successful Program/Portfolio Mgmt experience. 8.5 yrs successful

PMO experience. 11 years of leading successful teams as an IT Resource Manager and Director. 8 yrs of working well with others in the area of

Process Improvement. 2 yrs of dynamic leadership on SOX projects. Methodologies include Waterfall, Agile, Iterative, JRD, JAD, Time-Boxed & Reverse Engineering. Successfully managed SDLC,

Data Warehouse, Infrastructure, Website/eCommerce, Telecom, IVR; Disaster Relief; & Real-time projects running on Windows, UNIX, Linux, and VAX VMS.

Strong direct & matrix management of IT departments, project teams, PMs, & contractors, including on site personnel, off site personnel, off shore personnel & 3rd Party Vendors. On one project, I had over 25 SMEs working for me in a matrixed environment, with 2 groups of onsite personnel,

Fluent with MS Office 2003/2007/2010/2013/2016 (Project 2013, Project Server 2013, Outlook 2016, Word 2016, Excel 2016, SharePoint 2013, PowerPoint 2016, & Visio 2013).

Also fluent with ITUP, PRISM, PMATT, OAA, WEBSTR, CM/PM, AT&TConnect, 1ATTCR Tool, & Clarity/Niku. I have successfully managed projects that made use of tools including Cloud Computing (Hawaiian Airlines/RackSpace – IaaS

and TOA SaaS), Oracle, MS SQL Server 2008, Teradata, IBM DB2, Informatica, & Sybase. These tools supported Data Integration (DI) (Informatica PowerCenter & PowerExchange, SSIS), Extract, Transform, & Load (ETL) (Informatica PowerCenter, SSIS, SSAS, Ab Initio, Replicate1) & Business Intelligence (BI) / Reporting (SQL, OBIEE, Oracle Hyperion, IBM Cognos, SSAS, SSRS, MS PerformancePoint, MicroStrategy, Business Objects, Crystal Reports, & Sybase IQ).

Education Successfully completed my Bachelor of Science, Computer Sciences, University of Maryland, University College (3.74 GPA; Top

10%, Cum Laude) Joined Alpha Sigma Lambda Academic Honor Society Joined Phi Kappa Phi Academic Honor Society

PMP – Certified on August 19, 2016 . ExperienceNorfolk Southern Atlanta, GA (September 2015 – May 2016) Project Manager (Contractor – Wabash Solutions). Successfully managed 20 projects in a pure MS Project Enterprise environment (created new projects, updated existing projects,

all the way to approval of resource weekly timesheets). Opportunely assisted others by adding them as project resources, creating new tasks for them to charge time to, and adding

hours to project tasks for them as required. Successfully completed over eight months of weekly IR SQL project and resource status reports for my Boss (pivot tables,

graphical timesheets, and details). Worked on weekly Capital vs Expense project labor analysis, successfully generating reports for my Boss. Attended or chaired several project team meetings as needed. Updated two employee on-call rotations for several apps. Total budget for all projects worked on was well over $10 million. Team sizes varied between 10 to 15 members.

AT&T Services Atlanta, GA (December 2013 – November 2014) CR/Project/Program Manager (Contractor – ACSI). Successfully closed over 200 CRs that came through the CANOPI Application Front Door (AFD). Duties included monitoring the mechanism that receives all new CRs, then creating an issue in JIRA for each new CR. Tracked CRs to completion of estimates in PRISM Financials module. CRs included work performed on UNIX and Linux OS, as well as MS SharePoint 2013. Budget for all CRs was well over $10M, and team sizes varied between 10 & 20 members.

Oregon Department of Transportation (ODOT) Salem, OR (August 2013 – November 2013) Project Manager II (Contractor – TEKWissen). Successfully worked as a Project Manager / Business Analyst. BA role was for a BI/DW project to automate leadership’s Quarterly Business Review (QBR) reports to a daily dashboard. PM role was for a “buy & build” project to install a web based application to support pre-contract negotiations & letting for

roadway construction contracts. Total budget for this project was over $2M.Team sizes were 15 team members for each project.

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http://www.LinkedIn.com/in/keithjcee/en

mailto:[email protected]



AT&T Analytics Atlanta, GA (August 2012 – November 2012) Analytics Project Manager (Contractor – Pinnacle Technical Resources). Worked within the company’s Analytics group to successfully clean up their project management tool, Clarity. Updated existing Clarity resources, projects, ETCs, and adjusted end dates for Analytics projects and team members. Judiciously helped Clarity resources to enter data more accurately into their Timesheets. Project budget was over $5 million, and the Team size was 20 members.

AT&T Mobility Atlanta , GA (March 2011 – December 2011) Lead Project Manager (Contractor – PrimuSoft Inc.). Successfully led effort for the NP&E RAN group to bring stable project management to an organization of engineers that had

virtually no organized project management. Used the PMATT tool to implement the One AT&T Approach (OAA) method to projects. Managed several projects & sub-projects for NP&E RAN, who are charged with the roll-out and improvement of the AT&T

wireless network by procuring software tools for diagnostic analysis & repair of 4G/LTE and related network hardware. Tools included the MS Office suite (Outlook, Project, Word, Excel, PowerPoint, and SharePoint). One project had a budget of $16M. Team sizes varied between 5 to 15 team members.

AT&T Mobility Atlanta , GA (September 2010 – November 2010) Sr. Project Manager (Contractor - Comsys). Managed 4 SDLC projects (and successfully closed 3 of these projects) that tracked sales, provisioning, call flow and operations

transactions using the AT&T ITUP method and the PRISM, WEBSTR, CM/PM, AT&TConnect, & 1AT&TCR Tool project management tools for the Retail ITPOS PMO.

Performed monthly budget updates, including budget true-ups. Project budgets for these four projects varied between $2 - $5 million, and team sizes varied between 10 to 25 team members.

USXpress Chattanooga, Tennessee (June 2010 – August 2010) Interim Program Manager (Contractor - TeamDNA). Managed Program including 10 projects, 9 PMs and 34 individual SME contributors, with a Program budget of over $5M. All projects were DB & Data Warehouse related (Windows, Unix, Linux, Oracle, Informatica, SQL Server Integration, Reporting &

Analysis Services (SSIS, SSRS, & SSAS), Replicate1, Ab Initio, Cognos, PerformancePoint, ProClarity, Hyperion, .Net, & AS400).

Migrated from an AS400 infrastructure to a SQL Server virtual server infrastructure. Project managed resources who worked on DB2, SQL, and Cognos software.

Services provided on an interim basis, while the incumbent PGM was on an extended leave of absence.

CSX Technology Jacksonville , FL (October 2009 – April 2010) Sr. Project Manager (Contractor – Revolution Technologies). Reporting to Sr. Technical Director, successfully provided consultation & support for the implementation of a Program

Management Office (PMO) for CSX Technology (CSX Railroad). Developed life cycle process flows for multiple project methodologies including Agile, Waterfall, & Infrastructure. Artifacts included several diagrams, processes, templates, and procedures for each methodology. Tools included MS Office suite (Project, Excel, Word, PowerPoint, SharePoint, & Visio).

AT&T Mobility Atlanta, GA (September 2008 – July 2009) Sr. Project Manager (Contractor – Staffing Technologies). Successfully managed and closed several Data Warehousing / SDLC projects, involving integration of several revenue data

streams into a common Business Intelligence Data Warehouse (BIDW) for the new AT&T. Duties included multi-project management (up to 5 major projects at a time, involving full software development life cycle (SDLC)

for Data Warehouse, Data Mart, and Report upgrades. Used AT&T ITUP, PRISM, WEBSTR, CM/PM, AT&T Connect, & 1ATTCR Scope Change Management tool. Projects included Data Integration (DI), Extract, Transform and Load (ETL), Business Intelligence (BI), and data auditing to

ensure data accuracy. Worked with upstream systems (such as U-verse, DSL, and wireless products) to receive, process, and ETL sales, call flow,

billing, provisioning, and operations transactions from the POS systems into the BIDW. Data Warehouses and Data Marts included Teradata, Oracle, & Sybase. Managed tools including Windows, UNIX, Linux, Informatica PowerCenter & Power Exchange, Oracle Data Integrator &

Hyperion, Ab Initio, IBM Cognos, MS SQL, and IBM DB2, Business Objects Report Generator, Crystal Reports, MS .Net, and scripting languages to facilitate DI, ETL, DA, & BI; used MS Project & MS Office (Excel, PowerPoint, Word, Visio, & Outlook).

Several projects had budgets of over $2M each.

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TOA Technologies Atlanta, GA (January 2008 – August 2008) Sr. Project Manager (Employee). Successfully closed 16 projects while managing a portfolio of 25 SDLC & infrastructure projects (8 active at any given time) for

TOA’s largest client, Cox Communications. Portfolio included full SDLC as well as Infrastructure projects, including full spectrum of project & program management. Company’s product supported mobile work force (fleet) automation & management. Software sold as SaaS (Cloud Computing)

AT&T Mobility Atlanta, GA (Dec 2007 – Jan 2008) Sr. Project Manager (Contractor). Data Warehousing / SDLC projects, involving integration of several revenue data streams into a common Data Warehouse for

the new AT&T. Duties included multi-project management (up to 5 major projects at a time, involving full SDLC for Data Warehouse, Data Mart,

& Report upgrades using AT&T ITUP, PRISM, WEBSTR, CM/PM, AT&T Connect, & Scope Change Management tools). Projects included Data Integration (DI), Extract, Transform & Load (ETL) including Ab Initio, Business Intelligence (BI), and data

auditing to ensure data accuracy.

Avenue A - Razorfish (AA|RF) Atlanta, GA (Aug 2007 – November 2007) Project Manager (Contractor). Successfully completed project involving a re-architecture of the global web presence & digital branding for the Client (Amway). Duties included full spectrum of project & program management for three clients, four vendors, & hundreds of websites globally. Project tools included MS Office (Project, Excel, PowerPoint, Word, Visio, & Outlook), as well as Linux. Project budget exceeded $5M. Project team exceeded 20 members.

Hawaiian Medical Services Assn. (HMSA) Honolulu, HI (Mar 2007 – June 2007) Project Manager (Contractor). Upgraded of the client’s Business Intelligence (BI) Data Warehouse, Data Marts & Reports. Project included data ETL using Informatica, as well as upgrades to 85 data mart reports using MicroStrategy. Project tools included MS SQL Server 2005, MicroStrategy, MS SSIS, SSAS, & SSRS, .Net, VB.Net, Intel, DB2, and Cobol. Used MS Office (Project, Excel, Word, Outlook, SharePoint, PowerPoint, & Visio).

Hawaiian Airlines Honolulu, HI (Sept 2006 – Mar 2007) Project Manager (Contractor). Delivered the next generation of the company’s Enterprise Website & eCommerce Ticketing engine www.hawaiianair.com. Project included multi-tiered architectures (Web, App, & DB). Duties included full spectrum of Waterfall & Agile project management, Business Analyst, and QA Test Manager. Project involved remote data centers (Cloud computing, RackSpace, IaaS/PaaS), as well as in-house & off-shore vendor

resources. Duties also included successful work with PMO regarding development of artifact templates & metrics. Successfully used MS Office (MS Project, Excel, PowerPoint, SharePoint, Visio, Word, and Outlook). Project technologies included Windows, .Net, MS SQL Server 2005, SSIS, SSAS, & SSRS, Java, XML, C++. Project budget totaled over $2M. Team size totaled over 15 members.

The Home Depot (Home Depot Direct – HDD) Atlanta, GA (May 2006 – Sept 2006) Sr. Project Manager (Contractor). Successfully closed project for Enterprise Web based application. (HomeDepotDirect.com, which supported Order Management

System for large appliances. Implemented hardware, software, security & network upgrades. Project involved multiple data centers, with one being a call center. Used MS Office (Project, Excel, PowerPoint, Visio, Word, and Outlook).

BellSouth Technology Group (BTG) Atlanta, GA (June 2001 – April 2006) Project Manager, Sr. Project Manager, & Prime Integrator (Contractor – ASAP Staffing). As the Lead PM, I successfully closed out four Major Releases, including Enterprise Website / eCommerce applications, SDLC,

Wireless, Interactive Voice Recognition (IVR), Infrastructure & Facility Upgrades (including transitions), Data Warehousing / BI, Broadband DSL releases, and even entire facility relocations.

On my IVR project, I was able to save a project that was on ‘life support’ and see it through to completion. This was done by hosting project status meetings, requirements reviews, and performing related activities throughout the project life cycle.

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http://www.hawaiianair.com/



Management included QA/QC Management as well as daily Agile Scrums to discuss progress & issues regarding software development & testing, infrastructure upgrades, multi-tiered system & network architectures; firewall servers & rules, security scans, network components, multiple data centers, & Disaster Relief (DR).

Managed projects using Oracle (OBIEE, Hyperion), Crystal Reports, Business Objects, Sybase (IQ), WebSphere, & WebLogic. Used MS Office (Project, Excel, PowerPoint, Visio, Word, SharePoint, and Outlook). Also used Clarity/Niku. Worked with PMO to develop & enhance project metrics & processes.

BellSouth Advertising & Publishing Company (BAPCO) Atlanta, GA (Oct 2000 – May 2001) Sr. Project Manager & Business Analyst (Contractor), where I successfully closed a project involving business process analysis and improvement as well as project management in support of the content migration to the next generation of the company’s “Yellow Pages” website.

PanAmSat Corporation Atlanta, GA (Mar 1999 – Aug 2000) Product Development Consultant (Contractor). Authored 19 technical documents while analyzing business processes and system configurations as well as gathering

requirements in order to prepare Software & Facility Requirements Specs, Test Plans, Test Procedures, & Training materials. Traveled to several sites to train users on detailed technical systems. Training materials developed using MS PowerPoint.

BellSouth Cellular Atlanta, GA (Sept 1998 – Mar 1999) Program Management Office (PMO) Consultant (Contractor), where I was Assistant to the PMO Director.

BellSouth Long Distance Atlanta, GA (May 1998 – Sept 1998) Program Manager (Contractor), where I managed 3 PMs, including the IT QA function, and delivered the first long distance customer to BSLD.

Delta Technology Atlanta, GA (February 1996 – May 1998) Program Manager (Contract - Perm). Also a member of PMO & Change Control Board (CCB). Successfully managed a $15M program (11 PM’s & 85 individual contributors) to build OO software for the Delta Airlines

Operations Control Center (OCC). Project tools included MS Project, MS Office Suite, Rational Rose, ClearQuest & ClearCase. Created an iterative, “Spiral” SDLC, where each loop of the spiral provided useable software that fed into the next iteration of

requirements gathering.

Interstate Distributors Inc. Norcross, GA (July 1995 - February 1996) IT Director (Employee), where I rebuilt the staff while developing the first IT organization, and building first IT Department Budget.

The Weather Channel Atlanta, GA (September 1991 - July 1995) IT Department Manager & Program/Portfolio Manager (Employee), where I managed the company’s IT Projects Department.

GTE Spacenet Atlanta, GA (June 1984 - September 1991) Software, Systems, & Network Manager (Employee), where I performed all computer and network related duties at the GTE Spacenet Satellite Control Center, including customer care, customer experience, & desktop initiatives. Led all software, hardware, network, & infrastructure projects (including transitions). Developed an enterprise wide trouble tracking system, which was used for over 10 years, and tracked over 1 million trouble

tickets.

American Systems Corporation Annandale, VA (October 1981 - June 1984) Business Analyst (Employee), where I successfully led the project to analyze, document, and subsequently implement the US Navy’s requirements for systems, networks, HVAC, & staffing for the Trident Submarine Trainer-Unique Software Support facility in Newport, Rhode Island. This project was part of the program that led to the commissioning of the Navy’s first Trident – class nuclear submarine, the USS

Ohio.

Computer Sciences Corporation Silver Spring, MD (July 1978 - October 1981) Programmer/Analyst (Employee), where I successfully closed several projects involving software design, systems analysis, software development, testing & documentation for several satellite control centers at NASA's Goddard Space Flight Center.

RCA Service Company Greenbelt, MD (June 1975 - July 1978) Shift Manager (Employee), where I oversaw satellite control center operations & management; Earth station voice & data link management; satellite command, control, data collection & processing for three unmanned satellite programs at NASA’s Goddard Space Flight Center. Chaired the World-Wide Network of Ground Segment Earth Stations for the launch of the International Ultraviolet Explorer (IUE).

Please see the following page for a brief, tabular review of my Career Experience, Tools, Methodologies, and Techniques that I have used, as well as my Project Management Training.

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Career Experience Exp1. IT Project Management (Agile, Waterfall, SDLC, Data Warehousing, Infrastructure, Website/eCommerce) 4.5 – 28 yrs2. IT Department & Resource Management (Manager & Director) 11 yrs3. Business and IT Process Analysis & Improvement 8 yrs4. IT Program Management Organization (PMO) 8 yrs5. IT Program Management 7 yrs6. Programmer / Analyst 11 yrs7. Systems and Facilities Analyst 3 yrs

Tools, Methodologies and Techniques Exp1. Microsoft Project (All Versions, Including Enterprise) 21 yrs

2. MS Office 2003, 2007, 2010, 2013, & 2016 (Outlook, Excel, Word, PowerPoint, SharePoint, & Visio) 18 yrs3. Windows 3.X, 95, 98, NT 4.0, 2000, XP, Vista, Windows 7, Windows 8.1, Windows 10 18 yrs4. Waterfall, Agile, Time-Boxing, Reverse Engineering, RAD, JAD, JRD, Iterative PM Methods 4.5 – 28 yrs5. Niku/Clarity (including Workbench, Team & Connect – v7.0 & v8.1.5) 7 yrs6. Microsoft SharePoint 11 yrs

Project Management Training Taught By When1. PMP – Certified on August 19, 2016 VelociTeach 20162. Microsoft Project Server (Two Courses) AT&T 2009

3. Sarbanes/Oxley (SOX) Training BellSouth 2005

4. Niku 6.1 & 7.0 Training (including ABT Project Workbench) Niku 2003

5. Microsoft Project – Monitoring & Tracking ExecuTrain 1997

6. Microsoft Project – Advanced Techniques ExecuTrain 1997

7. Project Management for Information Systems Systemation 1994

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Keith Chadwick's Resume

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Transcript of Keith Chadwick's Resume