Austin • Centroplex • Corpus Christi • Laredo • Permian Basin • San Antonio • Victoria • Waco

August 2015

65 No. 8

Upcoming EventsThurs. 8/27 2:00pm - 3:00pmBBB Blueprints Webinar: How to Create and Maintain a Website

For info: go.bbb.org/1ObWjhL

Trending ArticlesIt’s a shark-eat-shark world when it comes to finding a loan

Tips to keep in mind when door-to-door sales representatives start knocking

BBB News and Alerts BBB receives influx of complaints against Bullion Direct

Wire fraud scam targets real estate buyers in Texas

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Keeping It FreshHow to create and maintain your company’s websiteDoes your business have a website? Is it visually appealing, and is the information up-to-date? Many businesses either don’t have a website or they build it without keeping it updated. With more consumers relying on the Internet as their primary research tool before making buying decisions, it is vital your business has an online presence. Websites give an inside look into your business and the products and services you provide, which is a competitive advantage over your competitors.

Creating a website Creating a website that looks professional is fairly simple. Many website builders provide “drag and drop” formatting as an alternative to coding your own site. The most important step to developing a website is to have content, then find a professional web designer or research an online “do-it-yourself” website builder site. There are many free website builders offered online that will help grow your business. Some of the top website builder sites for businesses include Wix, Squarespace, Weebly and GoDaddy. These sites are also known as web hosts.

Once you have chosen your web host, the next step is to choose a domain name, or the URL people type into their browser to get to your website. The domain name is typically the name of your business or closely related. Domain names do cost money, but they are relatively inexpensive.

Maintaining a websiteIt is important to regularly update basic content, like the products and services your business offers and contact information. More often than not, businesses forget to maintain and update the website regularly. Be sure to update information like the physical address of your business, as well as phone numbers and email addresses people use to reach your business. Also, add photos and videos to your website and integrate social media by including links to accounts like Facebook and LinkedIn. Many small businesses are now using social media platforms a website alternative.

As a BBB Accredited Business, BBB recommends you display the BBB Seal on your website and social media pages. The seal not only verifies your BBB Accreditation, but also links to your BBB Business Review page where people can view your BBB rating and customer reviews.

In addition, be sure to add your BBB Submit a Customer Review button to your site downloadable through your Business Login.

To apply visit: go.bbb.org/torch

AUSTIN360 Works and Curb4.0 Cellars5 Star Auto ProtectionA H S Design GroupA.E.I. Electric, LLCABC Lawn ServicesAdams MaterialsAdvannova, Inc.Aegis GroupAerodynamics Air Conditioning & Refrigeration

Alba EnergyAll American Coatings & Remodeling

Aqua Tonic Float Spa LLCAtlas Aire and RefrigerationATX Food Truck BuilderAustin Capital CollisionAustin Tie Dye CoBasey Construction ServicesBeto’s LandscapingBrecca Construction, LLCBrian’s AC ServiceCapital Retirement Planning LLCCavalier Real EstateCentral Texas Family Dentistry, PCCentral Texas Harley-DavidsonChristopher David Homes, Inc.Closets Storage and MoreCMS ConstructionComplete Web ResourcesCox Comfort Solutions, LLCCredit Shop, IncorporatedCruiserCrapCurve Realty LLCDee’s Decks & FencesDistinctive HomesDoorway Garage CompanyEileen’s Colossal CookiesFabulous and BaroqueFarmers Insurance - William Haynes, Agent

Garage Door Solutions of AustinGiddy-Up GoodiesGraceland Senior LivingHandyman Services by MichaelHCS Salon and SpaHelping Hands Realty ServicesHopkins Real EstateHospitality Home Healthcare Agency LLC

Innovated Design ServicesInsight InspectionsInternational Beauty Center, IncInternational ServicesJaime’s Custom CabinetsJM Huffman Heating & Air SolutionsJust BirdsJust Concrete FloorsJust Us LandscapingK & J Datacom LLCKrager General ConstructionKroeker Custom DieselKronenberger Law Firm PLLCLaw Office of David MooreLett’s Air Conditioning and HeatingLightning Roofing, Inc.Longhorn MortgageM.E. AutomotiveM&M Super Moving, LtdMachine Synapse CorporationMark Mellon-Werch, RealtorMayday ERI LLCMichael G. Carroll, P.C.Modish ProductionsNathan L Kennedy, Attorney at LawNeal Hardin Law, PLLCNelson’s Door Repair ServiceNeptune 9

New Pathfinders, LLCNTW Rebuilders & ServicesParty Time WaitersPat’s Plumbing CompanyPeachtree ConstructionPlanview IncPlatinum RoofingPrecise Medical BillingPro Surface, Inc.Ranchhand ConstructionReachForce, Inc.Rising Stars Pediatric DentistryRock Ridge Family DentistryRolex Watches Don Wilson JewelersSanderson Specialty Foods IncSecond SummerSentient Architecture, LLCSivat Services, Inc.Southern Strong RoofingSouthwest Funding LPStar Center Gymnastics, Dance & Cheer

Steel Horse ConstructorsSunshine Solar, LLCSwift Family FarmsSynergy HomecareThe Best Lil Cedar Shop N TXThe Law Office of John C. KuhnThe Lopez Law FirmThe Moving CrewThe Roofer PlusThe Sutton Law FirmTravis County Equipment Specialists LLC

Trinity Landscape & DesignTropical Hardwood DecksTruehome Design.BuildUrbina Family DentalWalters Gilbreath, PLLCWaterloo SurveyorsWestin Homes & Properties, LPWestlake Concierge MedicineWillis Graves & Associates, IncWindow World of AustinWordsmith of AustinWSI Create DemandRainTight General Contracting, LLC

CENTROPLEX/WACOAC SelectAero Nautical ServicesAffordable FencesAken’s Affordable AirAl Boberg Construction & RoofingB Happy HousekeepingCooper Daniel ConstructionCummings ConstructionDarden Building Materials, Inc.E-Clips Letter Jackets, LLCExtreme Roofing and ConstructionFriends For LifeGanda’s Thrift Store & MoreGonzalez LRCHwy 36 & Moffat Rd StorageJason Landscape & Lawn ServiceJust StickersLQ5 Technologies LLCMark Gillmeister Roofing, LLCModern TV & Appliance, Inc.Mower MastersPat’s AutomotivePioneer Services, A Division of MidCountry Bank

R. W. Plumbing, Inc.Richard Johnson’s Autos UnlimitedSalazar TransportsT V J Builders IncThe Field House GymThermo Dynamic WacoTroy Heating and AirWheels of Faith IncWright Roofing

CORPUS CHRISTI/VICTORIA

A Homeowner’s HelperA To Z Insurance Group IncA-American Drilltech & Concrete Inc.Abel and Sons ContractorsAir Solutions Air Conditioning & Heating LLC

Alaniz Custom CabinetsAxis DemolitionBerry’s JewelersCrow Systems, LLCFour Wheel SpecialtiesH5 Services, LLCLeal Roofing & ConstructionMireles ElectricPinnacle Computer ServicesRebecek Enterprises, LLCSanchez FarmsTexana Ford Buick GMCThe Rental Management Co.Tree MastersWaste Management of VictoriaWebster Truck Repair

PERMIAN BASINBaymont Inn & SuitesBest RoofingBon AppetitCandlewood Inn & SuitesClassic Honda of MidlandComfort Inn & SuitesFidel’s Electrical ServiceMathnasium of OdessaMcCown RefrigerationMelissa Roberts, Farmers InsurancePermian PavingQuality InnSherry Wegner AgencySJO Services, LLCStarr On-Site ServicesTall City Roofing

SAN ANTONIO/LAREDO

Vertical Roofing1st Choice Abatement & Demolition Services

1st Choice RoofingA-1 Quality StoneA-Screen CompanyA. M. Painting ContractorABC MoversAbogado Ruiz Law Firm, PLLCAir 2 UAlamo Construction & DemolitionAlamo Insurance and Wealth Managment

All Creatures Great and Small Veterinary Hospital

Allen’s Professional ServicesaMAEzing Marketing GroupAmbulance Billing Systems, Inc.An Early Peek, LLCAngel RoofingARK CMM, LLCAspire-Fire & Burglar Alarms, Inc.Auto Works, Inc.Autos My HobbyB E Schaefer Custom Homes IncBlair Young Construction, Inc.Bounce Plus LLCBritish 4 X 4 CentreC P & C Specialty, Inc.Case Management AssociatesCastillo’s Land ServiceChaminade Capital CorporationChristopher J. Weber, L.L.C.Cody Renovations LLC

Crane-Quist Ventures Bookkeeping & Tax Services, LLC

Cup Stuff And CateringDagan Young Exclusive Landscaping & Lighting Systems

David and Son Heating & AirDavis Auto WorksDavy’s Home ImprovementDesigner Glitz & Glamour Spa & Salon

Double K HomesE-WebstrategyEvents by ReeseForde-Ferrier, LLCFuneral Service ConsultantG Gonzales Construction, Inc.G Stone CountertopsGlobal EngineeringGo Green General Contracting LLCGoreset Mobile Home Movers of Texas LLC

Grand Slam CourtsH Doc Nellis Home Improvement and Preservation

Hell Creek Environmental, LLCHonest Air, Inc.Innovative Approaches To EducationJ&M Floor Installation Inc.Julie’s Event CenterJV Hernandez PaintingL A Inspection CenterLaw Office of Rudy VasquezLearning FoundationsLiedecke Trucking LLCLifespan Home HealthLopez RoofingMagi Real Estate ServicesMaldonado Mechanical AirMartha Leesman, MS, NCC, LPCMendez Engineering, PLLCMike’s Vapor ShopMobile Family RV Center LLCMS Mechanical Services, Inc.MV Roofing & RemodelingMy Deck and PatioNabors ContractingNurturing NanniesOdin CreativePollock Construction CleaningPrimo Medical SuppliesPristeen Remodeling & RoofingPucek Electric Co.Rainbow International Restoration of San Antonio

Rio City PaintingRJR ConstructionRomelia’s BakeryRomero Roofing & ConstructionSan Antonio EuroSat-Com Hosting IncScissor SiteSecured Auto Glass & ElectronicsSilva’s Carpentry of San AntonioSimply ImmaculateSolis Building Specialty, LLCSound Master Tint & AlarmSouth Texas Gun CompanySpecialties Sales and RepairStrata Geological Services, IncTara Hutch Fine JewelryTasco Air ConditioningTexas Air AC & HeatingThe Lambert Law FirmThe Movie GameTom’s Classic Auto Interior, LLCUnique LightingVargas Paint & TextureWash Masters Car Wash

NewJuneAccreditedBusinesses

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ACCREDITED BUSINESS

Market your business using BBB Tech Tools

Advantages of BBB® Accreditation: Tech Tools

Getting your business noticed online can seem like a monumental task, but your BBB is here to make it easier. BBB Tech Tools help businesses spread the word about your products and services to people searching for trustworthy businesses. Below is a handy guide to BBB Tech Tools and how to use them to market your business.

For more information on accessing your BBB Tech Tools or other information about other Advantages of BBB Accreditation, contact Jeremy Simmons at jsimmons@austin.bbb.org or 512.206.2863.

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Trust Talk is published by Better Business Bureau 1005 La Posada Drive, Austin, TX 78752. Trust Talk is published for executives and employees of BBB Accredited Businesses in its 79-county service area. All rights reserved: the contents of this publication may not be reproduced in whole or part without written consent of the publisher. References to or mention made of any company, product or service herein is not to be interpreted, per se, as statements derogatory of such company, product or service, but as information obtained from sources believed to be reliable for the use of BBB Accredited Businesses and subscribers. Because the matters contained in this Trust Talk concern matters of the utmost public importance and concern in providing a free flow of information to our companies concerning business enterprises in the Central, Coastal, Southwest Texas and the Permian Basin area, BBB encourages BBB Accredited Businesses to contact their local BBB with any follow-up material concerning the reports in this newsletter or any other matter to assist BBB in fulfilling its mission of advancing marketplace trust.

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Inside this issueKeeping It Fresh ........................................................ 1

New Accredited Businesses ..................................2

Using Your Tech Tools ............................................3

Impact & Influence Report ................................... 4

In June 2015, your BBB...Provided customers with 260,116 BBB Business Reviews

Handled 1,688 disputes

Hosted 284,523 website visits

Sent 476 Request-A-Quote referrals to Accredited Businesses

Supported 12,947 Accredited Businesses Locations

In June 2015, your BBB was mentioned 1,596 times by 34 local media outlets including...

Contact BBBBBB® Corporate Office

1005 La Posada Drive

Austin, TX 78752

P: 512.445.4748

F: 512.445.2096

@: info@centraltx.bbb.org

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Roofing Contractors - 13,128Prepaid Debit/Credit Cards - 8,397Home Builders - 6,856Air Conditioning Contractors & Systems - 6,183Construction & Remodeling Services - 5,637Auto Dealers/Used Cars - 4,640Attorneys & Lawyers - 4,004Contractors - General - 3,957Plumbers - 3,934Auto Repair & Service - 3,635

Trust Talk | August 2015

Revocations

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Advanced Foam Insulation of TexasFailure to respond to one or more consumer complaint(s)

Bullion Direct IncFailure to respond to one or more consumer complaint(s); Failure to resolve one or more consumer complaint(s); Failure to eliminate an underlying pattern to consumer complaint(s)

Texas Leisure CompanyFailure to resolve one or more consumer complaint(s)