Keep Your People Safe by Modernizing the Way They Learn on the Job (AGC)
Transcript of Keep Your People Safe by Modernizing the Way They Learn on the Job (AGC)
Keep People
by Modernizing How They
HR & TrainingProfessionals Conference
@JD_Dillon
October 7, 2016
Principal Learning Strategist
@JD_Dillon
54%
Target Result
5%
Distribution Center Safety Incident Reduction
75,000+ associates | 120 distribution centers@JD_Dillon
Distribution Center Safety Incident Reduction
Associates stated the organization’s approach to learning helps them feel safer on the job.
72%
@JD_Dillon
But
@JD_Dillon
Pexels.com@JD_Dillon
Pexels.com@JD_Dillon
Pexels.com@JD_Dillon
Pexels.com@JD_Dillon
Introduce React
Workplace Safety Program
@JD_Dillon
The Modern Employee
Source: Bersin Research Bulletin, Meet the Modern Learner, November 26, 2014 @JD_Dillon
EVERY DAY EVERY WEEK EVERY MONTH EVERY QUARTER ONCE A YEAR
Self
-Dir
ecte
dL
&D
Degreed, How the Workforce Learns in 2016, 1/2016
Conferences & trade shows
Instructor-led classes
eLearning coursesCoaching + Mentoring
Web Search
Peers
Articles + Blogs
Videos
Books
Apps
Online Networks
Webinars
Live Networking
Online Courses
Live Classes (external)Podcasts
How Employees Learn TODAY
@JD_Dillon
Bob Mosher + Conrad Gottfredson@JD_Dillon
Unsplash.com@JD_Dillon
Focus on
@JD_Dillon
@JD_Dillon
DefineBusiness
Goal
DefinePerformance
Goal
IdentifyKnowledge
Skills & Abilities
Content Design
@JD_Dillon
Get rid of the fluff.
@JD_Dillon
Foster an
@JD_Dillon
Pexels@JD_Dillon
Unstructured
Structured
Shared Knowledge
Performance Support
Continued Reinforcement
Management Support
On-Demand Training
Formal Training
AVAILABILITY
PR
IOR
ITY
@JD_Dillon
CONTENT EXPERIENCE
@JD_Dillon
Leverage
@JD_Dillon
Microlearning
@JD_Dillon
2 3
Exposing employees to ideas 3 times over 30 days, versus 1 time over 30 days.
10%
50%
90%
DAYS 1 2 3 4 5
KN
OW
LE
DG
E R
ET
AIN
ED
10 15 20 25 30
RetentionIncreases Up To
90%
Training Event 1
Spaced Repetition
@JD_Dillon
Retrieval Practice
0%
10%
20%
30%
40%
50%
60%
70%
80%
Study Once Repeated Study Concept Mapping Retrieval Practice
Karpicke + Blunt, 2011
Perc
en
t C
orr
ect
An
swers
27%
49%45%
67%
@JD_Dillon
Triggers an emotional reaction that assists with long-term retention.
KNOWLEDGE
30
MisinformedMistakes
MasterySmart Action
UninformedParalysis
DoubtHesitation
Source: Dr. James Bruno Confidence-Based Learning Methodology, UCLA
More effective knowledge acquisition & retention
15-20%
CO
NFI
DEN
CE
Confidence-Based Assessment
@JD_Dillon
Adaptive@JD_Dillon
0%
25%
50%
75%
100%
0 10 20 30 40 50 60
Start of Spaced Repetition
The Forgetting Curve
Sustained Knowledge
# of Days After Training
Kn
ow
led
ge R
ete
nti
on
Based on 2.7M Sessions
Real-World Retention
@JD_Dillon
Introduce Reinforce React
Workplace Safety Program
@JD_Dillon
Drive
@JD_Dillon
Casual GamesVideo games with simple rules + limited requirements designed for a mass audience
GamificationProcess of using game thinking + game mechanics to engage audiences and solve problems
@JD_Dillon
• Casual Games • Points• Badges (re-earned)• Leaderboards (30-day)• Game Scores• Rewards• Challenges• Progress• Avatars• Social Features
Game Mechanics
3 years of real-world data from companies in a variety of industries.
@JD_Dillon
Choice@JD_Dillon
71.3
108.12
0
20
40
60
80
100
120
Games OFF Games ON
Avera
ge N
um
ber
of
Lo
gin
s in
12 M
on
ths
Condition
p < 0.001
Employees engaged 51.69% more often when they could play a casual game.
@JD_Dillon
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1.4
1.6
1.8
2.0
Games OFF Games ON
AV
ER
AG
E C
OR
RE
CT
AN
SW
ER
ST
RE
AK
L
EN
GT
H F
OR
QU
ES
TIO
NS
AN
SW
ER
ED
TW
ICE
CONDITION
p < 0.001
Employees with higher engagement sustained higher levels of information recall.
@JD_Dillon
0.7
0.71
0.72
0.73
0.74
0.75
0.76
0.77
0.78
0.79
0.8
0-0.25 0.25-0.50 0.50-0.75 0.75-1.00
Pro
po
rtio
n o
f T
ota
l A
nsw
ers
Co
rrect
Training Frequency
More Frequent Training = Better Learning Performance
@JD_Dillon
Provide
@JD_Dillon
@JD_Dillon
Mobile = More Training
y = 0.0461x + 7.4565R² = 0.21543
0
2
4
6
8
10
12
14
16
0 10 20 30 40 50 60 70 80 90 100
Avera
ge L
og
in F
req
uen
cy P
er
Mo
nth
P
er
Org
an
izati
on
% of Total Logins as Mobile Per Organization
User Login Frequency vs. Mobile Use
Companies that provide mobile access have 42% higher frequency.
@JD_Dillon
Leverage existing technology in the flow of work.
@JD_Dillon
@JD_Dillon
Enable
@JD_Dillon
Coaching@JD_Dillon
Go
@JD_Dillon
iStock
Managers are collecting
1 MILLION real-world behavior observations EVERY month.
@JD_Dillon
Refreshers@JD_Dillon
Introduce Reinforce Prevent React
Workplace Safety Program
@JD_Dillon
Continuous Learning Experience
Reinforcement
Behaviors
Analytics
Motivation Feedback
Shared Experience
Community of Knowledge
Events
Online Content
Experience
Messaging
@JD_Dillon
Reduction in Safety Incidents54%
Reduction in Inventory Shrink
Annual Cost Savings (Safety + Loss Prevention)$2.2M
55%
+2 Additional Cars Sold per Month
@JD_Dillon
Begin talking ecosystems
Focus on person first, employee second
Start with measureable outcomes
Build an experience, not just content
Integrate learning into the workflow
Evolve the role of L&D
@JD_Dillon
www.slideshare.net/JDDillon
Modern Learning Thought Leaders
Jane Hart Arun Pradhan Clark Quinn Harold Jarche Josh Bersin
@JD_Dillon
Reimagining Your Organization’s Approach to Knowledge Sharing
It’sgonnabeAWESOME!
Tuesday, November 15, 2016 | 8:30am – 4:30pm
Pre-Conference Workshop
Keep People
by Modernizing How They
HR & TrainingProfessionals Conference
@JD_Dillon
October 7, 2016