Keep it pro business etiquette & dress
-
Upload
cdecryerson -
Category
Documents
-
view
1.008 -
download
0
description
Transcript of Keep it pro business etiquette & dress
![Page 1: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/1.jpg)
Keep It Pro: Business Etiquette & Dress
Location: POD 60Phone: (416) 979 – 5177Email: [email protected]: Mon – Thu 8:30 am – 6:30 pm/Fri 8:30 am – 4:30 pm
![Page 2: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/2.jpg)
Career Development WorkshopsGet Ready
Know yourself and what you wantGet Set
Present yourself with styleGO
Make your move
• Discover Your Career Passion
• The “Wow” Factor: Resumes & Cover Letters that stand out
• Job Search Strategies that Maximize Results
• Pinpointing Resources for Career Planning
• Interview Techniques that Land the Job
• Leveraging Social Media for Your Job Search
• Grad School Application Essentials
• LinkedIn: Developing Career Connections & Effective Profiles
• Keep It Pro: Business Etiquette & Dress
• Make it a Breeze: Transitioning from School to Work
• Don’t Slurp the Soup! Tips for Dining Etiquette Success
• Showing Achievements: Crafting an Engaging Portfolio
![Page 3: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/3.jpg)
Agenda1. What is business etiquette?2. Introductions3. Handshakes 4. Speaking Professionally5. Correspondence
• Phone• Fax• E-mail• Business Letters
6. Meetings and Presentations7. Dress for Success8. International Business
Etiquette
![Page 4: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/4.jpg)
What is Business Etiquette?
![Page 5: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/5.jpg)
Introductions - From junior position to more senior position
E.g.) “Elena, I’d like you to meet our Manager, Mr. Merilo.” [Mr. Merilo, this is Elena Tavares, our new receptionist.]
Introductions
Use person’s full name and title:
E.g.) “Have you met our new researcher, Dr. Marie Pierrefonds”?
Allows her to say “Please call me Marie” if she prefers
![Page 6: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/6.jpg)
Handshakes
• Greeting• Firm handshake • Direct eye contact
The host typically offers their hand for a handshake
Nametags• Worn on RIGHT lapel
Sets stage for ongoing, positive encounter:
![Page 7: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/7.jpg)
Activity
In pairs, introduce yourself to the other person and include a handshake and eye contact.
“Hello, my name is ______ and I am studying ______ at Ryerson University.”
![Page 8: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/8.jpg)
Speaking Professionally
Direct communication:
Using Words to communicate
• Open-ended vs. close-ended Q’s
Indirect communication:
Takes context of words into consideration
• i.e.) Eye contact, posture, facial expressions, etc.
![Page 9: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/9.jpg)
Speaking Professionally: Powerless to Powerful Phrases
Powerless Powerful• I’m wondering if we could …?• I’m not sure about this, but we
could• I suppose / I guess, perhaps• This may be only how I feel,
but …• I guess my question is …• I’m not sure, but maybe we
could
• Could we …?• We could … / Let’s …• Let’s … / I suggest that we …• Please consider …• My question is …• My research shows that we
should …• In my opinion / I suggest …
![Page 10: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/10.jpg)
Speaking Professionally: Expressing Frustration
Instead of: You missed important details in your report
Try: Some important details are missing in this report
Instead of: You keep interrupting me
Try: John, I’ll be interested in your input when I finish explaining my ideas
Instead of: Why didn’t you tell me you needed help?
Try: Please ask me for help if something isn’t clear. My door is always open
Instead of: That’s not going to work
Try: That’s an interesting observation. My experience is …
![Page 11: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/11.jpg)
Correspondence
Phone ♦ Fax ♦ E-mail ♦ Business Letters
![Page 12: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/12.jpg)
• Speed• Loudness• Clarity• Friendliness• Energy• Smile• Show appreciation
Phone Etiquette
How to speak well on the phone:
![Page 13: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/13.jpg)
Phone Etiquette
• Know reason for your call• Prepare required materials• Identify yourself• Be brief and stick to your point• Explain why you called
Beginning a business call:
Ending a business call:• Summarize your call:
• “To summarize, I will send you the document tomorrow, and we will discuss it on Wednesday, the 29th.”
• Thank the other person and be positive
![Page 14: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/14.jpg)
Phone Etiquette
• State your name clearly• State date and time of
your call• Summarize your
message• Leave instructions
about how you can be reached
Leaving effective voice messages:
![Page 15: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/15.jpg)
Phone Etiquette
• Turn off your cell phone
• Conference calls • If you initiate – introduce everyone participating
(unless they already know each other)
• Voice-mail• Clearly state name and availability to respond to
calls
Additional tips:
“Hello, you have reached Tim Liu in the Marketing division of Warner Lambert on Monday April 13. I am in meetings throughout the day. For immediate assistance please contact Rupa Rampersad at extension 4503.”
![Page 16: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/16.jpg)
E-mail and Fax Etiquette
Best practices for contacting senior level management by fax or e-mail?
![Page 17: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/17.jpg)
Cover page
• Purpose of fax or action requested
• Your name and contact information
• Number of pages being transmitted
Fax Etiquette
![Page 18: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/18.jpg)
E-mail Etiquette
• Short and to the point• Don’t send confidential info• Avoid jokes / offensive comments• Don’t type all in CAPS• Keep message neutral - Avoid
multiple exclamation points and emoticons
• Check spelling and grammar• Use clear language• Always use company e-mail
address for business e-mail
![Page 19: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/19.jpg)
E-mail Signature
Jane Smith
Quality Control
ABC Company
Tel: 516-xxx-xxxx ext. 123
Fax: 516-xxx-xxxx
![Page 20: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/20.jpg)
Activity: E-mail
Write an e-mail asking for a meeting to organize a previously discussed client lunch:
1. To a manager from another department involved with the lunch
2. To a close colleague, who is on your team and is also involved in organizing the lunch
![Page 21: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/21.jpg)
E-mail Etiquette
• Address the reader by title (Mr., Ms, Dr.)
• Use formal, respectful language
• Avoid contractions (use “you would” instead of “you’d”)
• Use objective words and specific terminology
• Close with your name and title
Writing formal e-mail
![Page 22: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/22.jpg)
• Greet the reader informally by first name
• Use a friendly but professional tone
• Use some contractions and personal pronouns
• Close with a brief and friendly salutation (regards) and your first name only
E-mail EtiquetteWriting conversational e-mail
![Page 23: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/23.jpg)
Business Letters
• Short, professional and to the point
• Use company letterhead unless writing personal thank-you
• Avoid excess verbiage:
Example)
Instead of: “Please feel free to call me if you have any additional concerns, and I shall be happy to answer your questions”
Try: “Please call me if you have any questions or need additional information”
![Page 24: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/24.jpg)
Business LettersWriting a Business Letter
• Use plain English instead of “business speak”
• Use words and phrases that sound natural
• Aim for clarity in technical language
Example)
Business speak: awaiting your instructionsNatural language: please let me know
Remember to write concisely!
![Page 25: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/25.jpg)
Meetings and Presentations
![Page 26: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/26.jpg)
Presentations
How to give a presentation:• Develop your topic• Add interaction• Create excitement with visuals• Use slides effectively• Meet and greet• Provide handouts or direct
to websites• Speak effectively
Practice, practice, practice!
![Page 27: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/27.jpg)
Meetings
Tips for being a good participant at meetings:
• Respond promptly to a meeting invitation• Review agenda in advance• Be prepared – review topic and purpose of
meeting• Bring reference and/or discussion materials • Listen and be open to new ideas. Respect other
points of view• Take notes on areas of meeting that affect you
![Page 28: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/28.jpg)
Dress for Success
Business Formal ♦ Business Casual ♦ Casual
![Page 29: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/29.jpg)
• Stock your closet
• Keep it neat and clean
• Steer clear of bar attire
• Look the part
Dress for Success
![Page 30: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/30.jpg)
Be mindful of company dress code and/or event. For example:
Dress for Success
Dress for the weather and seasons!
• Presentation or big meetings
• Interviews• Corporate offices• Creative offices• Business casual dress
code• Casual dress code –
e.g.) casual Fridays
![Page 31: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/31.jpg)
Dress for Success: Business Formal
![Page 32: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/32.jpg)
Dress for Success:Business Casual
![Page 33: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/33.jpg)
Dress for Success:Casual
![Page 34: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/34.jpg)
International Business Etiquette
Research
• Country • History • Geography • Government • Economics • Customs • Traditions, religion • National character
![Page 35: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/35.jpg)
International Business Etiquette
• What is valued in interactions
• E.g.) saving/giving face, respect for elders/rankings, modesty, etc.
• Scheduling• E.g.) holidays,
favourable days, days to avoid
Things to review before meeting:
![Page 36: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/36.jpg)
International Business Etiquette
For a fun and informative learning experience visit: www.getcustoms.com
*** Follow “Quizzes” link ***
![Page 37: Keep it pro business etiquette & dress](https://reader036.fdocuments.in/reader036/viewer/2022081518/545c3a74af7959b9098b4717/html5/thumbnails/37.jpg)
Connect With Us!
Contact Information:
Location: POD 60
Phone: (416) 979 – 5177
Email: [email protected]
Hours: Mon. – Thur. 8:30 am – 6:30 pm Fri. 8:30 am – 4:30 pm
www.facebook.com/RyersonCDEC
www.twitter.com/RyersonCareer
www.youtube.com/RyersonCareer
www.ryerson.ca/career