KEEPCALM

CLOSE

CARs

AND

THE

Send all corrective action responses to:

By Email: FoodDivision.Au@bsigroup.com By Post: Attn: Food Division BSI Group ANZ Pty Ltd Suite 2, Level 7, 15 Talavera Road Macquarie Park NSW 2113 Australia The process:• Once submitted, your corrective action evidence will

be officially logged as received• The information will then be sent by BSI to the

auditor and/or a technical assessor to be closed• Please note that each corrective action email must

not exceed 10 MB in size

It is essential that corrective actions are NOT SENT:• Only to an auditor’s email address• To any BSI office except Macquarie Park

Timeframes:• CAR close out times are written in the CAR

Summary provided by your auditor• CAR close out times are strictly monitored by BSI• BSI will contact you up to 3 times to follow up open

CARs• If satisfactory evidence is not received certification

is at risk of suspension• If CARs are not closed within the prescribed

timeframe, certification is at risk of suspension

Extension of CAR closure times:• If the close out time stipulated in your CAR

Summary cannot be met you must contact the relevant Standard Owner for an extension immediately

• If an extension is granted by the relevant Standard Owner you must notify BSI by email at:

FoodDivision.Au@bsigroup.com (you may wish to CC your auditor on this email)

T: +61 2 8877 7100 or 1300 730 134

Important information about

Corrective Actions (CARs)

Providing Certification to the World’s best Standards