1© Copyright 2015, Opsview LTD.

Case Study

KBM GroupKBM Group is the global leader in data-driven, insight-based consumer engagement.

Case Study

The Need For IT Monitoring Why Opsview? Deployment and Result

KBM Group is the global leader in data-driven, insight-based

consumer engagement. Based on a strategic approach to

optimizing business outcomes, KBM Group’s world-class

marketing solutions integrate offline and online marketing

channels and allow companies to achieve high-performance

B2B and B2C customer engagement and marketing ROI.

The company’s spectrum of services include consulting,

data integration and database management, analytics,

digital services, marketing management and outsourcing,

creative services, and response services.

About

Industry: E-commerce & MediaLocation: Richardson, TX

Employees: 500-1000

KBM Group was previously using Nagios

Core, but required a more advanced

solution that was more flexible and easier

to use. Bottlenecks occurred because only

one member of the KBM Group IT team

could use and configure Nagios, and this

limited the company’s ability to write scripts

and tailor the product to meet its business

needs.

KBM required a monitoring tool that

would provide an in-depth single view of

all areas within their IT estate. Opsview

intuitive GUI and out-of-the-box

functionality actively enabled members

of the IT team incredibly quickly. The

ease of use and configuration gave

KBM a significantly improved monitor-

ing capability.

Having evaluated various monitoring

tools such as Nagios, KBM Group

decided to test Opsview and discovered

that the other solutions lacked the ease

of use and reporting functions that

Opsview provided out-of-the-box.

Opsview’s dashboards also offered the

required visibility into IT performance

and proved easy and fast to configure.

2© Copyright 2015, Opsview LTD.

The ChallengeKBM Group was previously using Nagios Core, but required a more advanced solution that was more flexible and

easier to use. Bottlenecks occurred because only one member of the KBM Group IT team could use and configure

Nagios, and this limited the company’s ability to write scripts and tailor the product to meet its business needs.

Further to this limitation, KBM Group required both historical reporting and real-time dashboards from their

monitoring solution, in order to allow their senior management team to visualize the performance of their

business-critical infrastructure. This functionality was not being provided by their implementation of Nagios Core.

As an additional requirement, KBM Group also needed to monitor approximately 800 devices over multiple

geographical locations within the U.S.A. and Canada, and accommodate a mix of devices and applications including

Windows, UNIX, Oracle, Sequel, Sybase and SharePoint.

DeploymentHaving evaluated various monitoring tools such as Nagios and Nagios XI, KBM Group decided to test Opsview and

discovered that the other solutions lacked the ease-of-use and reporting functions that Opsview provided

out-of-the-box. Unlike the other tools previously tried and considered, Opsview’s dashboards also offered the

required visibility into IT performance and proved easy and fast to configure.

From an initial trial installation, KBM Group implemented Opsview Enterprise and migrated from Nagios Core

almost immediately. Opsview’s intuitive GUI and out-of-the-box functionality such as auto-discovery also enabled

any members of the IT team to use and configure the product giving KBM Group a significantly improved

monitoring capability.

Case Studywww.opsview.com | KBM Group

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