Kayako Values

kayako.com - @kayako

What are company values?

Values are what we do, not just what we say they are.

Values set expectations. They make clear what we expect of each other.

Values are a touchstone which helps us keep a check on whether we are doing the right thing the

right way.

Actual company values, as opposed to nice sounding values, are shown by

who gets rewarded, promoted or let go.

“

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How do we demonstrate values? Netflix said it well:

We are customers too.#1

Live to learn.#2

#3 Think like a freak.

#4 Make it happen.

Go big or go home.#5

Focus.#6

We are customers too.#1

Live to learn.#2

#3 Think like a freak.

#4 Make it happen.

Go big or go home.#5

Focus.#6

#1

We give a damn, because we are all customers too.

We are customers too.

#1

It means we truly understand our customer and walk in their shoes.

We are customers too.

#1

It means we keep a constant check on how our decisions and actions impact on our colleagues as well as our customers.

We are customers too.

#1

It's the reason why we build great products that make people's lives easier.

We are customers too.

We are customers too.#1

Live to learn.#2

#3 Think like a freak.

#4 Make it happen.

Go big or go home.#5

Focus.#6

#2We believe a life with learning is a life worth living. The constant pursuit of

improvement is why we get out of bed in the morning.

Live to learn.

#2Discover what’s right in front of you and create new opportunities to learn every day. Learn new skills. Learn about our

customers.

Live to learn.

#2

Share your knowledge and passions with others, and while you're at it, learn about

yourself.

Live to learn.

We are customers too.#1

Live to learn.#2

#3 Think like a freak.

#4 Make it happen.

Go big or go home.#5

Focus.#6

#3

Be that outsider. Challenge assumptions and status quo like it is your first day, every

day.

Think like a freak.

#3Experimentation is our way of life. Be

comfortable outside of the box and dive in and try your ideas, even if it means breaking some eggs in the process.

Think like a freak.

#3

Rethinking and disrupting norms is the norm. Incremental improvements

don't cut it at Kayako.

Think like a freak.

We are customers too.#1

Live to learn.#2

#3 Think like a freak.

#4 Make it happen.

Go big or go home.#5

Focus.#6

#4

Don't just talk about it. Prototype it, get it out there and start getting feedback as

soon as possible.

Make it happen.

#4

Everyone is expected to step up and take ownership of ideas and initiatives, so be

your own CEO and rally the team.

Make it happen.

#4

Don't be afraid to take risks. The only guaranteed failure is to take no decision at all.

Make it happen.

We are customers too.#1

Live to learn.#2

#3 Think like a freak.

#4 Make it happen.

Go big or go home.#5

Focus.#6

#5

If we can't raise the bar every day, we'd rather stay at home. Do it right and do it

well, even when no one can see it.

Go big or go home.

#5That ambition, extra effort and extra detail

is our competitive advantage - taking no compromise in every pixel, line of code,

every hire and every conversation.

Go big or go home.

#5

If we can't do it with our hearts, we'd rather not do it at all.

Go big or go home.

We are customers too.#1

Live to learn.#2

#3 Think like a freak.

#4 Make it happen.

Go big or go home.#5

Focus.#6

#6

DiStRaCtIoN and complxit¥ is the enemy. Fight for focus and simplicity every day.

Focus.

#6

We'll always have too much to do, so move fast but don't be frantic.

Focus.

#6

Things are easier to do in smaller chunks, so take the time to break things down.

Focus.

#6

Prioritise and obsessively focus only on what's important. Your time is too precious

not to.

Focus.

Our values aren’t just about today. They’re also our ambition for the kind of company we would like to

be.

One last thing:

Thank you for listening, let’s start building.

kayako.com - @kayako