KAUSHIK GHOSH

CONTACT DETAILS

Address: 71,Ramkrishna Road, Italgacha, Airport; Kolkata – 700079

Mobile: 9874429693 / 9874429783

Email:ghoshkaushik830@gmail.com/ kaushikg.81@gmail.com

PERSONAL DETAILS

Nationality: Indian

Gender: Male

Date of Birth:17th April 1981

Marital Status: Married

ID Proof: Passport, Pan Card and Voter’s ID card

 

PROFESSIONAL SUMMARY

10 Years of Extensive Experience in Process Transition / Centralization, Customer, Vendor & Stakeholder Relationship Management, Accounts Receivables & Accounts Payable and Master Data Management(MDM).

KEY SKILLSETS

Customer/Vendor Relationship Management, Stakeholder Management, People Management Skills, Good negotiation skills, Good Trainer’s skill sets, Excellent Team Player, Proficient in Excel, Power point and Dashboard preparation, Professional Communication Skills.

CAREER OBJECTIVE

Aspiring for a career, which allows me to leverage my abilities and skills to add value to the organization and in process, build mine as well.

IT SKILLS

Windows, MS Office, Internet Application, Oracle Usage (Global Financial System) Oracle 11i (ERP) user level proficiency, JD Edwards. (ERP)

 

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Lafarge India Pvt.Ltd., Kolkata. June 2012 till Date

Sr.Accounts Payable Executive – Centralization Project

Responsibilities In MDM (Master Data Management)

Project Phase

Data cleansing activities (employee, vendor and supplier) dump from ERP JD Edwards for active/inactive status.

Preparing data compatibility for migration from ERP to accounts payable workflow.

Ensuring weekly or as in when required, data patching for new additions/deletion from ERP to accounts payable workflow (non-integrated).

Operational Phase (Current Responsibilities)

Maintenance of address book master (Create Customer, Vendor, Employee & Supplier Master). Check the accuracy & delicacy of the provided details.

Maintain close Co-ordination with the business and SSC (Shared Service Center) to meet the business objectives.

Work on Data cleansing, segment-wise every quarterly to identify the in-active customers, suppliers, vendors, employees etc.

Prepare monthly dashboard as per business requirement.

Responsibilities In Accounts Payable Workflow Setup

Operational Phase

Handling a team of 10 Scan Agents and 6 AP Help desk Executive Close monitoring of the AP help desk to ensure the Daily TAT and SLA’s are meet (queries of

vendors, employees, stakeholders relating to payments, bill status, C-Form Issuance etc.)

Handling 1st level escalation. Identify issue both technical and process wise, do detailed RCA and address them accordingly.

Coordinating with the MIS team on daily, weekly and monthly basis to ensure smother bill processing.

Conduct timely feedback to team members.

Maintaining strong relationship with Stakeholders.

Prepare monthly Help Desk Performance Metric dashboard and presenting a comparative analysis report (Graphical Reporting)

Project Phase

Project I –Overview: Centralization of the accounts payables department of all the Cement Plants across Eastern and Northern India.

Key Activities

Project Phase I

Plant visit and study the as is existing process

manpower utilization reporting

Identifying spare bandwidth.

Productivity Time Estimation.

Comparing the data for all the plants & highlighting the best key practices.

Propose the To Be Work Flow for centralized process for P2P.

Close co-ordination for the designing of AP Workflow (Transform).

QA testing for both Test and production mode of the AP Workflow (Transform).

Conducted the UAT (User Acceptance Training) location wise.

Key Activities

Project Phase II

Setting up Accounts Payables Help Desk at Shared Service Center (Kolkata).

Preparation of SOP.

Training delivered to all user departments across locations.

Conduct pilot run location wise.

Conduct Go-Live.

Project II – Overview: Upgrading and replacing the existing workflow (Transform) with BAZ (Business A to Z) which can be integrated with the ERP (JD Edwards) during Phase II.

Key Activities

Segregating existing workflow issues between technical issues, process flow issues, user’s manual intervention ratio analysis etc.

Identifying of the right product (workflow) for our process offered by the development company and provide input in finalizing the same.

Customization of the offered workflow as per our internal process flow.

Testing of the initial drafted workflow after customization.

Close co-ordination for the designing of the new workflow with the developing Team.

QA testing for both Test and production mode of the new workflow.

Conducted the UAT (User Acceptance Training) location wise.

Planning for the smooth transition of the users from the existing workflow to the new workflow, (minimum effect on production).

Training delivered to all user departments across locations.

Conduct pilot run for each location.

Conduct Go-Live at each plant.

Capgemini India Pvt. Ltd., Kolkata. July 2010 May 2012

Consultant – Travel and Expense Department (Accounts Payable)

Key Responsibilities

Validating all the expense details that the employees of Capgemini US raise for reimbursement of their expenses.

Adjudication of documents according to the policies and guidelines specified and releasing the payments accordingly.

Shadowing my team lead in reporting the random expense audits carried out. Preparing consolidated payment batch and getting it uploaded in the Global Financial System

Oracle 11i Application} and sending it to the next level for payment disbursement purpose. Preparing the monthly, quarterly and yearly reports along with performance dashboards.

Achievement

Got LEAN Training Program. Proposed 2 Process Improvement Ideas.

Barclays Shared Services, November 2008 – June 2010.

Advisor Operations - Collections Department

Key Responsibilities

Taking inbound collection calls for 1st and 2nd cycle delinquent accounts and making outbound calls for the same.

Negotiating with the customers and explaining the critical parts of being a defaulter and finally collecting the payment and close the case.

Achievement

Got the best caller award from the quality department and in the same quarter got the rating A from the operations for the collected amount.

Aegis BPO Private Limited (formerly known as Global Vantage Pvt Ltd.), December 2007 – October 2008.

Executive- Operations (Client- Bank of America)

Key Responsibilities

Studying account in arrears. Understanding the status of the account. Identifying the risk on the account and educating the customer about it. Taking payments and getting the account out of collections.

Achievement

Awarded as the 2nd best collector for 30-day bucket for the quarter.

Netwatch Digital Solutions Pvt. Ltd., Durgapur (WB). May 2006 – August 2007

Team Leader – Operations (catering to Aircel, Telecom Operator)

Key Responsibilities

Maintaining the Service Level and making separate report on the basis of the live calls for the agents.

Coordinating with the Quality Department to keep a check on the Product & Process Knowledge of the CCE’s.

Achievement

Training a new batch of 40 trainees because the trainer’s position was vacant and the training was a must.

Netwatch Online Pvt. Ltd. April 2004 – March 2006

Senior Executive- Health Insurance and Finance including Knowledge Processing

Key Responsibilities

Dealing directly with the Top Management of the Client regarding their employees Health Benefits, Group Insurance Policies.

Checking how the Employer as well as the Employee both could be benefited through these Health Plans

ACADEMIC CREDENTIALS

Graduate in Commerce

Binova Bhabe University (Jharkhand)

Intermediate in Commerce

Bangabasi Morning College, Kolkata

Class 10

Indira Gandhi Memorial High School (CBSE)