Katherine Functional Resume
2
Katherine T. Higgins 216 E. 70th St., New York, NY 10021 | 646-421-4335 | [email protected] Objective To secure a responsible career opportunity, where I can fully utilize my training and management skills, bringing a wealth of experience in performing general administrative duties, including technical services, while making a significant contribution to the success of my employer. Education BUSINESS ADMINISTRATION | 1998-2000 | MARYMOUNT MANHATTAN COLLEGE · Major: Business Minor: Communications Skills & Abilities MANAGEMENT · Opened and operated new bicycle repair shop, hired a team of mechanics and set up accounting and vendor management systems. · Handled all aspects of general business operations, including finances, sales, schedules, ordering parts, managing inventory, tax preparation and analyzing financial statements. · Managed relationships with service vendors, product suppliers, and local product designers. CUSTOMER SERVICE · 4 ½ out of 5 star reviews, from over forty customers, on Yelp.com for my customer service at Velo Brooklyn, LLC. · Built loyal customer base by providing expert advice and giving information on product and service inquiries. · Resolved customer complaints; handled issues; satisfied the needs of each client. LEADERSHIP · Solely owned and operated one of Brooklyn’s best-reviewed bike shops, known for excellent customer service and fast, reliable repairs. · Focused on empowered employees to solve problems and work independently; hired, trained and mentored a team of five full and part-time employees, with the majority working for the company over three years. · Ability to prioritize, follow directions and focus on a vision; results driven; concerned about doing accurate work; proactive. · Sense of humility and self-awareness, listening to suggestions and feedback from staff and customers. Experience RECEPTIONIST | BOWERY MISSION HEADQUARTERS | JUNE 2016-PRESENT · Responsible for handling front office reception and administrative duties.
-
Upload
katherine-higgins -
Category
Documents
-
view
21 -
download
2
Transcript of Katherine Functional Resume
KatherineT.Higgins216E.70thSt.,NewYork,NY10021 | 646-421-4335 | [email protected]
ObjectiveTosecurearesponsiblecareeropportunity,whereIcanfullyutilizemytrainingandmanagementskills,bringingawealthofexperienceinperforminggeneraladministrativeduties,includingtechnicalservices,whilemakingasignificantcontributiontothesuccessofmyemployer.
EducationBUSINESS ADMINISTRATION | 1998-2000 | MARYMOUNT MANHATTAN COLLEGE
· Major:Business Minor:Communications
Skills & Abilities
MANAGEMENT
· Openedandoperatednewbicyclerepairshop,hiredateamofmechanicsandsetupaccountingandvendormanagementsystems.
· Handledallaspectsofgeneralbusinessoperations,includingfinances,sales,schedules,orderingparts,managinginventory,taxpreparationandanalyzingfinancialstatements.
· Managedrelationshipswithservicevendors,productsuppliers,andlocalproductdesigners.
CUSTOMER SERVICE· 4½outof5starreviews,fromoverfortycustomers,onYelp.comformycustomerserviceatVeloBrooklyn,LLC.
· Builtloyalcustomerbasebyprovidingexpertadviceandgivinginformationonproductandserviceinquiries.
· Resolvedcustomercomplaints;handledissues;satisfiedtheneedsofeachclient.
LEADERSHIP
· SolelyownedandoperatedoneofBrooklyn’sbest-reviewedbikeshops,knownforexcellentcustomerserviceandfast,reliablerepairs.
· Focusedonempoweredemployeestosolveproblemsandworkindependently;hired,trainedandmentoredateamoffivefullandpart-timeemployees,withthemajorityworkingforthecompanyoverthreeyears.
· Abilitytoprioritize,followdirectionsandfocusonavision;resultsdriven;concernedaboutdoingaccuratework;proactive.
· Senseofhumilityandself-awareness,listeningtosuggestionsandfeedbackfromstaffandcustomers.
Experience
RECEPTIONIST | BOWERY MISSION HEADQUARTERS | JUNE 2016-PRESENT
· Responsibleforhandlingfrontofficereceptionandadministrativeduties.
BUSINESS OWNER | VELO BROOKLYN, LLC | AUG 2008-PRESENT
· Voted“BestBikeMechanic”byNewYorkMagazinein2010
· Hand-built25limitededitions,custom-designed“DutchMaster”bicyclessoldfor$1560.00each
FIGURE SKATING INSTRUCTOR | BROOKLYN ICE | OCT 2013-APR 2015
· UnitedStatesFigureSkatingAssociationmember,skaterandcoach.
· Taughtallstudentssafetyandskillsforonicetrainingaswellasexercisesanddanceinstructionoffice.· Choreographedfigureskatingroutinesforsolo,pairsandgroupperformancesforthematiciceshows.
Page2
