Katelyn Spiliotis, Sunanda Bhattacharya, Irfan Qureshi, Beth Doran, Alisa Cliff

V= voice (communication)

A= advertise (self-promotion)

L= learn

U= uncertainty (ambiguity)

E= extend (stretch assignments)

Communicating

Internal Communication – Communicating with co-workers, managers, employees, and fellow department members.

External Communication – Communicating with clients, consultants, sponsors, and customers (anyone outside your immediate working network).

InternalInternal

Being transparent about Being transparent about your expectations and goals your expectations and goals creates an open an honest creates an open an honest work environment. work environment.

Listening is key to effective Listening is key to effective communication. communication.

Encouraging creative Encouraging creative debate will lead to a debate will lead to a prosperous work place.prosperous work place.

Face to face communication Face to face communication helps your co-workers form helps your co-workers form a connection with you and a connection with you and trust your work.trust your work.

External

Always be courteous and Always be courteous and professional when dealing professional when dealing with clients to ensure with clients to ensure successful transactions in successful transactions in the future. the future.

Nonverbal communications Nonverbal communications is just as influential as is just as influential as verbal communication. verbal communication.

Be consistent and clear Be consistent and clear when dealing with when dealing with customers.customers.

Be timely when responding Be timely when responding to client requests.to client requests.

Self Promotion

Preparing your own successful brand.

Be seen as Indispensable

Demonstrate Leadership Ability

Networking Skills

Brand & Brag

Accept Appreciation & Stop Credit Theft

Learning and Adaptation

Learn

Select

Adopt

Learn New skills and improve existing skills Methods: Training, Self-study, Continuing Education

Select The right course based on your objective Online: Synchronous, Asynchronous Theories: Objectivism, Constructivism

Adapt Apply learning by adapting positive behavioral

changes

Dealing with Ambiguity

Effectively cope with change

Shift gears comfortably

Decide and act without having the total picture

Comfortably handle risk and uncertainty

Find ways to live with a margin for error.

Prioritize everything and then focus on the few critical items that will generate success.

Understand that in an ambiguous situation, you will not be able to complete one task before you must start another.

Watch stress levels.

Read and research what is happening in your field continuously.

Resist the urge to micro-manage in a misplaced effort to regain control.

Benefits to you:

Chance to prove yourself

Test out other career avenues

Career advancement

Real time experience

Benefits to employer:

Test employees in real time

Save on recruiting

Aid in succession plans

Employee retention

Stretch Assignments

Make desire for increased responsibility known

Pay attention to areas without backup or a task you could help out boss with, then volunteer

Show knowledge of department/company goals and try to get associated with key projects/skills

Assess skills and growing edges so you can “stretch” the right amount – don’t set yourself up for failure by overstretching

Opinions

Yourself

New SkillsDeal with Ambiguity

AssignmentsJob

Security

Value Model

ReferencesBielaszka-DuVernay, Christina & Krattenmaker, Tom , “Harvard Management Update : Improve in the Delicate Art of Self-Promotion” , January 14, 2009

Clawson, James G & Haskins, Mark E., “Beating the Career Blues”, The Academy of Management Executive (1993), Vol. 14, No. 3

Ford, Wendy S. Zabava, “Connecting with Your Customer”, Harvard Management Communication Letter, (references' Communicating with Customers: Service Approaches, Ethics, and Impact., 1998), 2000

Gallozzii, Chuck, “Dealing with Ambiguity”, personal-development.com, April 2009

Gottman, John M., Making Relationship Work, “Harvard Business Review”, 2007

Hooper, Dennis, Dealing with Ambiguity, Houston Daily Journal, 2007

Klaus, Peggy, “Brag! The Art of Tooting Your Own Horn without Blowing It”

Latack, Janina C. & Dozier , Janelle B., “After the Ax Falls: Job Loss as a Career Transition” , The Academy of Management Review, Vol. 11, No. 2, (Apr., 1986), pp. 375-392

Littleton, Karen, & Whitelock, Denise, “Guiding the creation of knowledge and understanding in a Virtual Learning Environment.” CyberPsychology & Behavior, 7 (2004) 173-181

Lombardo, Ed.D, Michael M. & Eichinger, Ph.D., Robert W., “For Your Improvement”, 5 th Edition

MARSHALL LOEB, MCCLATCHY NEWSPAPERS , “A 12-step program for ensuring job security”, The Record (Bergen County, NJ) , March 28, 2007

Meyerson, Harriet, “Top 7 Keys to Successful Workplace Communication”, http://Top7Business.com/?expert=harriet-meyerson, http://top7business.com/?id=1016, 2005

Moallem, Mahnaz, “Applying Constructivist and Objectivist Learning Theories in the design of a Web-based Course: Implications for Practice”, Educational Technology and Society, 4 (2001) 113-125

Obuchowski, Janice, “Three Keys to Leadership Communication Today”, “Harvard Management Communication Letter”, 2003 

Reynolds, Donna, “Effective interpersonal communication in the workplace”, http://www.essortment.com/career/effectiveinterp_snyv.htm, 2002 http://www.cdm.uwaterloo.ca/steps.asp