ProfileSelf-motivated, energetic and creative leader with boundless tenacity and a natural

entrepreneurial spirit. I thrive on creating a culture that nurtures success by inspiring

people. Be that delivering a customer experience beyond expectation. Or motivating

the team to become the best we can be. With an uncompromising stance on quality, I

achieve what I set out to and passionately inspire others to do the same.

Experience

OPERATIONS & DEVELOPMENT MANAGER, BONDI COFFEE KITCHEN (WWW.BONDICOFFEEKITCHEN.COM), CASABLANCA - OCT-DEC 2016Working alongside the owners, I was responsible for the overall daily management of

this gourmet cafe business - leading, training, inspiring the team to ensure consistent

excellent customer experiences; developed and implemented best practice service

manuals, stock control and rostering; explored new revenue building business

opportunities; developed an effective marketing and social media content strategy.

F&B DIRECTOR SANSOUCCI COLLECTION (WWW.SANSSOUCICOLLECTION.COM),

MARRAKECH - JUL-OCT 2016Develop and implement all areas of F&B - a new role - for this group of boutique riads

and new fine dining concept restaurant in Marrakech. Oversee the successful growth -

financial and reputation - of F&B: redevelop menus, source suppliers/chefs and

implement a more profitable offer; increase revenue through improved internal

marketing and team training; improve customer experience through team training;

implement and drive external PR/marketing including building relationships with key

partners to increase footfall to the restaurant.

JUNE 2016 - RELOCATED TO MOROCCO

GENERAL MANAGER, CARLUCCIOS (WWW.CARLUCCIOS.COM), UK - JUL 2013-

JUN 2016Seeking a new challenge, I spotted an opportunity to make a difference in Carluccios. I

had two goals from the outset: to raise sales and to improve the reputation of the

brand, internally and externally.

My experience of building a brand from scratch and encouraging personality and

consistency in the business was key. I created an inviting, warm environment

recognised in the brand Top 10.

Motivating the team and spotting people’s strengths, developed Commis to Sous

Chefs, waiters to Key Holders to Assistant Managers and AMs to AGMs.

Looking for new business opportunities, I successfully secured a terrace redesign.

Implementing the same high level of customer experience increased sales year round.

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Curriculum Vitae : Kate Booth

Kate BoothA: Rue de l’Atlas, Maarif, Casablanca E: kategover20@gmail.com T: +212 6 12 95 26 99

Implemented an innovative marketing strategy including: networking events, live

music, cookery classes, annual pop up Christmas retail store in Southgate, food

festivals.

FOUNDER & DIRECTOR, LAHLOO TEA, UK - MAY 2007 - MAY 2013Combining retail and hospitality experience with passion for tea, I took the plunge,

having spotted a gap in the market for gourmet tea, and launched the Lahloo brand.

Through hard work, creativity, determination and non-stop drive to succeed, I grew

the business on a shoestring from a farmer’s market to a 12 person strong wholesale,

online retail and a bricks and mortar business turning over in excess of £250,000 per

annum.

Utilising my experience as a restaurateur and retailer, I developed an innovative

foodservice strategy. With this customer focused and profitable offering, we gained a

loyal customer base of hotels, restaurants, cafes and retailers. This was key to Lahloo’s

success.

The business changed shape with the 2011 opening of Lahloo Pantry, a concept tea

store and cafe serving 34 teas in its own unique way alongside freshly in-store baked

brunch, lunch and afternoon patisserie.

My focus for Lahloo was to build a profitable business recognised for it’s quality of

product, integrity, passionate people and customer service.

Named as The Telegraph on Sunday’s ‘One to Watch’, I achieved it recruiting the right

people, developing a comprehensive training program focusing on product

knowledge, customer service and retail principles.

TEAM LEADER, WHOLEFOODS MARKET (WWW.WHOLEFOODSMARKET.COM), UK - DEC 2005-APR 2008As one of 6 Team Leader’s making up this multi-national organic food store

management team, led a team of 14 Customer Services team members.

Through motivating, leading by example and demonstrating enthusiasm for the brand,

developed an award-winning team renowned for outstanding customer service.

Increased POS sales and contributed to the overall look and feel of the store through

the development of a POS merchandising system and improved customer flow.

Achieved Wholefoods Market Global Allstar Award 2006 - an award to recognise

leadership qualities and contribution to the company.

Education

Staffordshire University - 1995-1999 BA Hons Spanish & European Cultural Studies 2:1 Valencia Universtity - 1997-1998 Third year of BA Hons Filologia Hispanica

Nabwood Grammar 1990-1995: A Levels: Spanish, French, Geography, General Studies and 10 GCSE’S A-C including English, Maths, French and Spanish

Interests

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Curriculum Vitae: Kate Booth

Cooking; entertaining; gourmet and health products including superfoods, spices,

wine, tea, coffee; running; yoga; design, marketing and branding; languages (French,

Spanish, Italian), travel and culture; cafe life

Referrals Available on request

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Curriculum Vitae: Kate Booth