katalog szkoleń QRP International_1452611000

TR A ININ G C A TA L O G U E 2016

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info qrpinternational.comWe d o o u r u t m o s t to make our clients happyWe exist to serve clients, understand their needs and exceed their expectations.We continually seek to be available and responsive: Clients are at the centre of everything we do.

We en oy w o r k i n g t o g e t h e r as a teamWe value and care about each other, operate with a gen-erosity of spirit.We help our colleagues to grow personally and profes-sionally.We enjoy what we do and we enjoy doing it well.Together, Everyone Achieves More.

We k e e p o u r w o r dWe are dedicated to honouring our commitments.We act with honesty and integrity; we believe open com-munication builds trust, which is the foundation of any relationship.

PLATI N UM Partner

Our double partnership as both P Platinium Partner and E OS Strategic Partner ensures that QRP nternational is perfectly placed to help companies bring est Practice into daily use. QRP nternational is

proud to be a key actor in the international growth of est Practice.

STRATE G I C Partner

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I N D E X

ABOUT QRP INTERNATIONAL 2

CONSULTANCY SERVICES 4

PROJECT MANAGEMENT

ABOUT PRINCE2 5

PRINCE2 FOUNDATION 6

PRINCE2 PRACTITIONER 7

PRINCE2 COMBI 8

PRINCE2 Agile 9

PRINCE2 Agile Practitioner 10

ABOUT AGILE PM 11

AGILE PM FOUNDATION 12

AGILE PM PRACTITIONER 13

AGILE PM COMBI 14

ABOUT PMP 15

PMP EXAM PREPARATION 16

ABOUT SCRUM 17

CERTIFIED SCRUM MASTER 18

CERTIFIED SCRUM PRODUCT OWNER 19CERTIFIED SCRUM DEVELOPER 20

PROGRAMME MANAGEMENT

ABOUT MSP 21

MSP FOUNDATION 22

MSP PRACTITIONER 23

MSP COMBI 24

PORTFOLIO MANAGEMENT

ABOUT MoP 25

MoP FOUNDATION 26

MoP PRACTITIONER 27

MoP COMBI 28

PMO MANAGEMENT

ABOUT P3O 29

P3O FOUNDATION 30

P3O PRACTITIONER 31

P3O COMBI 32

CHANGE MANAGEMENT

ABOUT CHANGE MANAGEMENT 33

CHANGE MANAGEMENT FOUNDATION 34

CHANGE MANAGEMENT PRACTITIONER 35

CHANGE MANAGEMENT COMBI 36

IT SERVICE MANAGEMENT

ABOUT ITIL 37

ITIL FOUNDATION 38

ITIL INTERMEDIATE LIFECYCLE 39

ITIL INTERMEDIATE CAPABILITY 44

ITIL MALC 46

DISTANCE LEARNING 47

CALENDAR 51

For any information or subscription:www.qrpinternational.com [email protected]


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ABOUT QRP INTERNATIONAL

QRP International is an International player in the Best Practices Training and Consultancy market in PRINCE2®, MSP®, MoP®, P3O®, ITIL®, Agile Project Management and also Registered Education Provider named by the PMI Institute.

“QRP International aims to support organizations with Training, Certification and Consultancy ser-vices in Best Practice management methods in order to support their business objectives on a global scale with a local presence.”

Our Mission

ParisBucharest

Warsaw

Cologne

Stockholm

Oslo

Barcelona

Brussels

Como

Copenhagen

Amsterdam

Luxembourg

Our offices

Our Numberspeople certified15.000

number of Countries we worked in41

QRP offices in Europe12

training centers35

languages of training9

QRP Team members60

for the customization of training 1st

Recognized for the quality of its educational services and its leadership, QRP International is the expert in the Best Practices training in the European market.

QRP consists of a team of internationally experienced trainers/consultants with diverse backgrounds, shar-ing strong teaching skills and international experi-ence. They are experts at meeting the clients’ expec-tations and objectives of learners.All our trainers are officially authorized to provide PRINCE2, MSP, P3O, MoP, ITIL and Agile Project Man-agement training and have successfully introduced these management methods worldwide.

Since 2000, date of its foundation, our trainers and consultants have been working with your Companies to an efficient and customized implementation of the Best Practices to your structure, in order to guarantee the return on investment.

QRP International as Accredited Training Organisation (ATO) and Registered Education Provider, delivers accred-ited trainings services in the following areas:• Project Management - PRINCE2 (Projects IN Controlled Environments), AGILE PM & PMP; • Programme Management - MSP(Managing Successful Programmes);• Portfolio Management - MoP (Management of Portfolios);• PMO Management - P3O (Portfolio, Programme and Project Offices); • IT Service Management – ITIL (Information Technology Infrastructure Library).

Our areas of expertise


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Sector: Bank

Christine, Project Manager

“What a good trainingit was! Commercial

relationship was watchful and reactive. Our very teacher trainer linked theory and real-

life experience. Each customer’s profile was taken into account.

Well. I sincerely recommend QRP.”

ABOUT QRP INTERNATIONAL

Q R PPeopleWe believe that People make the difference. Providing and maintain-ing a highly skilled and motivated team of consultants is the key to our success. The employees of the QRP International stand out in their availability and promptness, and their focus on the satisfaction of our clients’ requirements. QRP guaran-tees this attention to People by se-lecting and employing of certified and internationally experienced ad-ministrative staff, trainers and con-sultants. Our annual international QRP Staff Days, the internal train-the-trainer programme and exten-sive internal training programs are part of our commitment to People.

QualityQRP International is dedicated to providing high quality. Our Accred-ited Quality Management System enables us to maximize quality pro-vided in all of our activities, from the analysis of clients business needs to the tailoring of the services offered. As an Accredited Training Organiza-tion, we meet globally consistent standards and our clients can be certain we offer the highest quality training.

Result-orientedOne of the core competences of QRP is the development of custom-ised training courses. With over 10 years of experience we know what is required to make training work. We believe that QRP training must deliver results. Certification is a way to achieve these results. Through the customisation of training pro-grammes we ensure our clients maximise the full potential that Best Practices offer. The benefits are enhanced learning effects and easier application and acceptance of the management methods with-in your organisation.

Annual QRP Forum in Paris26 September 2012

Follow UsQRP International is actively present in Social networks, creating groups dedicated to Best Practices and publishing videos from conferences:

Corporate page: QRP International

QRP International YouTube channel

@qrp_int

Corporate page: QRP International

Local LanguagesWe offer courses in the following local languages:English, French, Italian, Spanish, German, Dutch, Polish, Swedish, Danish


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CONSULTANCY SERVICES


Thanks to the specialized consultant team in project, programme, portfolio management and certified PRINCE2, AGILE PM, MSP, MoP P3O and ITIL, QRP International provides innovative solutions in consultancy and coaching in order to improve either your individual or organizational skills.

In addition to training, we provide a complete solution to ensure that the standards of the method are embed-ded and customized to your business environment.

In close cooperation with your management teams, our consultants can:•Identify and describe your requirements and expectations, •Assess your existing capabilities, •Define and organize your training, •Develop and execute an implementation plan, •Tailor the implementation to your organization.

Health ChecksHealth-checks give you a snapshot of the sta-tus of a programme or project. The purpose of the Health-check is to assess the project, pro-gramme, portfolio, PMO’s ability to meet their objectives and compares the project manage-ment activities against the organisation’s stand-ards.

CoachingOur consultants deliver tailormade coaching for team members, project managers, project board members, line members, corporate man-agement to ensure that the best practices learn-ing improve your overall business performance

Implementation SupportOur consultants will provide you with the help and support you require to successfully tailor and implement the guides and methods. For example, we can help you to set up a PRINCE2 compliant project management system as basis for optimal project portfolio control.

AuditIn order to ensure your organisation is using the guide or method correctly, the audit provides a way of testing how well the method is applied and where improvement may be beneficial.


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ABOUT PRINCE2®

”In this last year I had the opportunity

to follow two courses PRINCE2 Foundation and Practitioner organized by

QRP International. The professionalism of the teacher and

the ability to transfer knowledge have enabled me to appreciate the

methodology and start to imple-ment it in my working reality.”

Paolo,PSO Senior Consultant

Sector: ICT

PRINCE2 was launched in 1996 and has since become the most widely used project management method worldwide (more than 1 mln certified professionals identified at the beginning of 2013). Its use extends beyond Governments and Institutions as it has been adopted by the private sector. PRINCE2 has also moved beyond its IT origin and is used for R&D projects, product development projects, marketing projects, business transforma-tion projects and many more. PRINCE2 is a public domain method which means organizations do not have to pay a license fee to use PRINCE2.

Other services upon request• In house courses: those trainings are also held in-house, allowing us to adapt training program and duration

to your organizational needs• Customised Case Study: It is proposed that in collaboration with a key Project Manager of the client, a unique

case study is developed based on the client’s work practice. This case study will form the basis of the exercises during the course

• PRINCE2 Overview Course - 1 day maximum: This one day event provides an introduction to the PRINCE2 method in order to explain to the project stakeholders the value of using PRINCE2

• PRINCE2 Senior Management Session - 1 day maximum: designed for Senior Managers and Project Board members who require an understanding of how to oversee projects being managed using PRINCE2, with a focus on the organisation and control aspects of the Project Board

• Coaching and Implementation support: please check the Consultancy Services page at the beginning of this catalogue.

PRINCE2 is a structured method for the effective and efficient manage-ment of projects. It is a generic, best-practice approach for the manage-ment of all types of projects and it has become the de facto standard for organising, managing and controlling projects globally.

Certification Path

Project Management - PRINCE2®, PMP , Agile PM

Programme Management - MSP®

Portfolio Management - MoP®

Portfolio, Programmeand Project Offices

(P3O®)ITIL®

Where is PRINCE2® ... ...in the Best Practices framework?

The Foundation exam must have been passed before attending the Practitioner one. Our training are organized as follow:

oundation ra in ing

CO ra in ing

Practitioner ra in ing

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PRINCE2® FOUNDATION

Programme

Following the completion of the course participants should:• Understand the purpose and responsibilities of all PRINCE2 roles • Understand the 7 principles, themes, processes, and the Product-based Planning and Quality Review techniques • Understand which management products are input to, output from, and updated in the 7 processes • Understand the purpose of all management products and the composition of the Business Case, Product Descriptions,

Issue Report and the Issue, Risk and Quality Registers • Understand the relationship between principles, processes, themes, products and roles within a PRINCE2 project• Pass the PRINCE2 Foundation exam

Objectives

TargetProject Managers, Project Team Members, Team Manag-ers, Assistant Project managers, Aspirant Project Managers

It is desirable but not essential that participants have some experience of working on projects. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

Prerequisites

Check out our website for the full public schedule of accredited best practice training courses

During the course the practical side of the PRINCE2 method is emphasized through assign-ments and exercises. The training will cover the PRINCE2 terms and prepare the delegate for the PRINCE2 Foundation exam with a focus on: • Day 1: PRINCE2 Structure, PRINCE2 Principles, THEMES: Organization, Business Case,

PROCESSES: Starting up a Project, Initiating a Project, Directing a Project • Day 2: PROCESSES: Controlling a Stage, Managing Product delivery, Managing a Stage

Boundary, Closing a Project THEMES: Risks, Plans, Change• Day 3: THEMES: Progress, Quality, Tailoring PRINCE2, PRINCE2 Foundation exam,

Course Conclusion.

1. Take advantage of our +10 years’ experience delivering PRINCE2 training across the world

2. Prepare more efficiently with our pre-course study guide available online3. Obtain the official ‘Managing Successful Projects with PRINCE2’ manual and our cus-

tomized QRP Page Marks sheet 4. Once back at the office to start using PRINCE2, download our PRINCE2 templates avail-

able on your local QRP website and have a look at the articles giving advice for your first implementation

5. Earn Up to 35 PDUs and Maintain Your PMP Certification!

5 reasons to choose QRP for your PRINCE2 courses


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PR INCE2® PRACTITIONER

ProgrammeThe PRINCE2 Practitioner Course provides an opportunity to apply the concepts learned during the PRINCE2 Foundation Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to PRINCE2 Practitioner Exam with a focus on:• Day 1: PRINCE2 Knowledge Review, Exam Exercise, THEMES: Organization, Business Case, Risk, Plans,

Change, Progress, PROCESSES: Starting up a Project, Initiating a Project, Directing a Project, Controlling a Stage, Managing Product delivery, Managing a Stage Boundary

• Day 2: PRINCE2 Applied Tailoring and Principles, PROCESSES: Closing a Project, THEMES: Quality, PRINCE2 Practitioner exam, Course Conclusion

Following the completion of the course participants should:• Know or be able to comment on detailed explanations of all processes, themes and techniques, and worked

examples of all PRINCE2 management products as they might be applied to address the particular circum-stances of a given project scenario

• Demonstrate that they understand the relationships between processes, themes, techniques and PRINCE2 management products and can apply this understanding

• Demonstrate that they understand the reasons behind the processes, themes and techniques of PRINCE2 • Demonstrate their understanding of how to tailor PRINCE2 to different project environments • Pass the PRINCE2 Practitioner exam

Project Management experience and experience working in project teams. Some pre-read material is provided prior to the event and is expected to be fully read and studied before attending the course. The Foundation exam must have been passed if attending the final two days of the course.

Objectives

(Senior) Project Managers, PM Office Managers, Project Di-rectors, Senior Management, Programme Managers

Prerequisites

TargetContact your local QRP office for further informa-tion about our services upon request

10 years of Experience, Unmatched Expertise Research suggests that it takes 10,000 hours of practice to become an ex-pert in something – that’s 40 hours a week for 250 weeks or nearly 5 years of full time effort. Together, we have devoted more than 10 years to this in the private, governmental and non-governmental sectors, across 5 conti-nents, and internationally in multiple countries and cultures. Our expertise is rooted in our training, practice, application and client success.

Did you know?


Pour toute information ou inscription: www.qrpinternational.fr 01.82.88.33.49 [email protected]


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Prerequisites

Objectives

Programme

It is desirable but not essential that participants have some experience of working on projects. The Foundation exam must have been passed before attending the Practitioner course and exam. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

Following the completion of the course participants should: • Understand the purpose and responsibilities of all PRINCE2 roles • Understand the seven principles, the seven themes, the seven processes, and the Product-based Planning and Quality

Review techniques • Understand which management products are input to, output from, and updated in the seven processes • Understand the purpose of all management products and the composition of the Business Case, Product Descriptions,

Issue Report and the Issue, Risk and Quality Registers • Understand the relationship between principles, processes, themes, products and roles within a PRINCE2 project • Pass the PRINCE2 Foundation exam • Know or be able to comment on detailed explanations of all processes, themes and techniques, and worked examples of

all PRINCE2 management products as they might be applied to address the particular circumstances of a given project scenario

• Demonstrate that they understand the relationships between processes, themes, techniques and PRINCE2 manage-ment products and can apply this understanding


During the course the practical side of the PRINCE2 method is emphasized through assignments and exercises. The training will cover the PRINCE2 terms and prepare the delegate for the PRINCE2 Foundation exam with a focus on: • Day 1: PRINCE2 Structure, PRINCE2 Principles, THEMES: Organization, Business Case, PROCESSES: Starting up a Project,

Initiating a Project, Directing a Project • Day 2: PROCESSES: Controlling a Stage, Managing Product delivery, Managing a Stage Boundary, Closing a Project

THEMES: Risks, Plans, Change• Day 3: THEMES: Progress, Quality, Tailoring PRINCE2, PRINCE2 Foundation exam, Course Conclusion.The PRINCE2 Practitioner Course provides an opportunity to apply the concepts learned during the PRINCE2 Foundation Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to PRINCE2 Practitioner Exam with a focus on:• Day 4: PRINCE2 Knowledge Review, Exam Exercise, THEMES: Organization, Business Case, Risk, Plans, Change, Progress,

PROCESSES: Starting up a Project, Initiating a Project, Directing a Project, Controlling a Stage, Managing Product deliv-ery, Managing a Stage Boundary

• Day 5: PRINCE2 Applied Tailoring and Principles, PROCESSES: Closing a Project, THEMES: Quality, PRINCE2 Practitioner exam, Course Conclusion

Project Managers, Project Team Members, Team Managers, Assistant Project managers, Aspirant Project Managers, (Senior) Project Managers, PM Office Managers, Project Directors, Senior Management, Programme Managers

Target

PRINCE2® COMBIWe’re happy to answer your questions and pro-vide solutions. Visit our website to find out more

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PRINCE2 Agile™ is a solution combining the flexibility and respon-siveness of agile with the clearly defined framework of PRINCE2®. PRINCE2 Agile framework covers a wide range of agile concepts, in-cluding SCRUM, Kanban and Lean Startup. It provides guidance on tailoring PRINCE2 in an agile context and includes:

Certification PathCandidate must hold a current PRINCE2 Practitioner qualification before completing the PRINCE2 Agile Practi-tioner examination (i.e. to have passed the PRINCE2 Practitioner or PRINCE2 Practitioner Re-registration exam within the last 5 years).

Other services upon request• In house courses: those trainings are also held in-house, allowing us to adapt training program and duration

to your organizational needs.• Customised Case Study: it is proposed that in collaboration with a key Project Manager of the client, a unique

case study is developed based on the client’s work practice. This case study will form the basis of the exercises during the course.

• PRINCE2 Agile Overview Course - 1 day maximum: this one day event provides an introduction to the PRINCE2 Agile method in order to explain to the project stakeholders the value of using PRINCE2 Agile.

• Senior Management Session - 1 day maximum: designed for Senior Managers and Project Board members who require an understanding of how to oversee projects being managed using PRINCE2 Agile, with a focus on the organisation and control aspects of the Project Board.

• Coaching and Implementation support: please check the Consulting Services page at the beginning of this catalogue


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Marc,Project Manager

“I am very satisfied with

the training provided by QRP.

The trainer was very efficient and

knowledgeable. It was reallly

time well spent.”

Sector: Telecommunications


ON BEHALF OF

• How to tailor the integrated set of PRINCE2 principles, themes and process• How to produce the PRINCE2 management products• How to map the common agile roles to the PRINCE2 project management team structure• How to incorporate the fundamental agile behaviors, concepts and techniques into PRINCE2

ABOUT PRINCE2 AGI L E ™


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Prerequisites

Objectives

Candidate must hold a current PRINCE2 Practitioner qualification before completing the PRINCE2 Agile Practitioner exami-nation (i.e. to have passed the PRINCE2 Practitioner or PRINCE2 Practitioner Re-registration exam within the last 5 years).Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. For this course, a very good knowledge of English is required.

Following the completion of the course participants should:• Understand the basic concepts of common agile ways of working• Understand the purpose and context for combining PRINCE2 and the agile way of working• Apply and evaluate the focus areas to a project in an agile context• Fix and flex the six aspects of a project in an agile context• Apply or tailor the PRINCE2 principles, themes, processes and management products to a project in an agile context• Learn through the use of theory and practical exercises• Pass the PRINCE2 Agile Practitioner exam

Project and Programme Managers who hold a current PRINCE2 Practi-tioner qualification , Key staff involved with integrating project management with product delivery …

TargetCheck out our website for the full public schedule ofaccredited best practice training courses.

ProgrammeDuring the course the practical side of the PRINCE2 Agile method is emphasized through assignments and exercises.The training will cover PRINCE2 Agile terms and prepare the delegate for the PRINCE2 Agile Practitioner exam with a focus on:• Day 1: Introduction Practitioner Course, What is agile? What is PRINCE2 Agile? The PRINCE2 Agile journey, Hexagon (fix

and flex) and the 5 targets, SU & IP (Cynefin), Business Case, Requirements, user stories, Prioritisation (and MoSCoW), The feedback loop, Organisation.

• Day 2: Servant Leader, Wider customer view, Working Agreements, Principles & Behaviours, Agilometer – Risk, MP, The use of Work Packages, Scrum , Plans, Progress, Quality, CS, SB, DP

• Day 3: Contracts, CP, PRINCE2 Management products, Rich Communication, Kanban, Lean Startup, Health check, Tran-sition, PM tips/Re-cap, Exam training, PRINCE2 Agile Practitioner Exam, Course Conclusion.

1. Take advantage of our +10 years’ experience delivering PRINCE2 and Agile train-ings across the world

2. Prepare more efficiently with our online pre-course learning3. Obtain the official ‘PRINCE2 Agile’ manual 4. Earn Up to 21 PDUs and Maintain Your PMP Credential!!

4 reasons to choose QRP for your PRINCE2 Agile courses

P R I N C E 2 A G I L E ™ P R A C T I T I O N E R

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ABOUT AGILE PM™

“The AGILE PM Course went very

well: the length of 4 days and the qual-

ity of the training is perfect!”

Marie Hélène, HR Business Process Manager

Sector : Luxury Goods & Jewelry

DSDM is the oldest established Agile approach. AGILE PM is owned by The DSDM Consortium, a not for- profit collegiate organization. The integration between DSDM®Atern® and PRINCE2®has been established and proven.AGILE PM Is a public domain methodology which means organizations do not have to pay a license fee to use AGILE PM.

• In house courses: those trainings are also held in-house, allowing us to adapt training program and duration to your organizational needs.

• Customised Case Study: It is proposed that in collaboration with a key Project Manager of the client, a unique case study is developed based on the client’s work practice. This case study will form the basis of the exercises during the course

• AGILE PM Overview Course - 1 day maximum: This one day event provides an introduction to the AGILE PM method in order to explain to the project stakeholders the value of using AGILE PM

• AGILE PM Senior Management Session - 1 day maximum: designed for Senior Managers and Project Board members who require an understanding of how to oversee projects being managed using AGILE PM, with a focus on the organisation and control aspects of the Project Board

• Coaching and Implementation support: please check the Consultancy Services page at the beginning of this catalogue

The Foundation exam must have been passed before attending the Practitioner one.Our training are organized as follow:

Certification Path

Agile Project Management, based on DSDM Atern, is an innovative approach to project management, which helps people work effectively together to achievebusiness goals. Unlike a traditional approach, Atern fixes Time, Cost and Quality at the early phases of a project.

Other services upon request





(P3O®)ITIL®

Where is AGILE PM™ ... ...In the Best Practices framework?

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AGILE PM™ FOUNDATION

Programme

Following the completion of the course participants should be able to:• Understand the underpinning philosophy and principles of Agile • Understand the lifecycle of an Agile project, including alternative configurations • Understand the products produced during an Agile project and the purpose of these• Understand the techniques used and their benefits and limitations• Understand the roles and responsibilities within an Agile project• Pass the AGILE Foundation exam

Objectives

TargetPracticing project managers, Agile team members who wish to be-come Agile Project Managers

It is desirable but not essential that participants have some experience of working on projects. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. For this course, a very good knowledge of English is required.

Prerequisites


During the course the practical side of the AGILE PM method is emphasized through assign-ments and exercises.The training will cover the AGILE PM terms and prepare the delegate for the AGILE PM Foundation exam with a focus on:• Day 1: Introduction Foundation Course, Basics, Philosophy & Principles, Roles and Re-

sponsibilities (part 1), Processes (Project lifecycle) (part 1), Products, Modelling & Itera-tive Development, MoSCoW, Timeboxes.

• Day 2: Processes (Project lifecycle) (part 2), Teamwork, Collaboration, Workshops, Roles and Responsibilities (part 2), Planning & Control, Quality

• Day 3 (Half day): Exam training, AGILE PM Foundation Exam, Course Conclusion.

1. Prepare more efficiently with our pre-course study available online2. Receive the official AGILE PM manual: ‘Agile Project Management Handbook ‘ prior to the

course3. Keep up to date with free access to plenty of articles and case studies 4. Receive stimulating hints and tips to pass your examination at the 1st try 5. Get Agile Project Management Practitioner Certified in only 4 days

5 reasons to choose QRP for your AGILE PM courses

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AGILE PM™ PRACTITIONER

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ProgrammeThe AGILE PM Practitioner Course provides an opportunity to apply the concepts learned during the AGILE PM Foundation Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to AGILE PM Practitioner Exam with a focus on:• Day 1 (Half day): Introduction Practitioner Course, Roles and Responsibilities (part 1), Processes (Project

lifecycle) (part 1), MoSCoW , Timeboxes.• Day 2: Requirements and User Stories, Planning & Control, Estimating , Quality , Risk Management & Tailor-

ing, Practitioner Exam practice, revision and mentoring, AGILE PM Practitioner Exam, Course Conclusion.

Following the completion of the course participants should be able to:• Apply the underpinning philosophy and principles of Agile DSDM Atern in a project situation • Appropriately configure the lifecycle of an Agile project to a given scenario• Produce and evaluate the content of Agile products produced during an Agile project in a given scenario • Identify the Agile techniques to be used for a given situation within a scenario• Understand the roles and responsibilities within an Agile project and correctly determine the appropriate

personnel to fulfil these roles within a given scenario• Understand the mechanisms for control of an Agile Project which are specific to an Agile project• Understand in outline how to test, estimate and measure progress in an Agile project• Describe the agile approach to managing requirements and identify action to rectify problems with re-

quirements within an Agile project from a given scenario• Pass the AGILE Practitioner exam

It is desirable but not essential that participants have some experience of working on projects. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. The Foundation exam must have been passed if attending the final day of the course. For this course, a very good knowledge of English is required.

Objectives

Practicing project managers, Agile team members who wish to become Agile Project Managers

Prerequisites

Target

Prerequisites

Contact your local QRP office for further informa-tion about our services upon request

We offer FREE Information Workshops and WebinarsAre you considering implementing AGILE within your organization or do you want to know more about AGILE before enrolling in one of our courses? We have a series of free PRINCE2, MSP, MoP, P3O, AGILE and ITIL seminars planned in several languages to help you define which method would most suit your needs. For further details please visit our website www.qrpinternational.com or email us at [email protected].

Did you know?

We’re happy to answer your questions and pro-vide solutions. Visit our website to find out more


14

AGILE PM™ COMBI

Prerequisites

Objectives

Programme

It is desirable but not essential that participants have some experience of working on projects. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. The participant must have obtained the AGILE Foundation certification prior to sit the Practitioner exam. For this course, a very good knowledge of English is required.

Following the completion of the course participants should be able to:• Understand the underpinning philosophy and principles of Agile• Understand the lifecycle of an Agile project, including alternative configurations• Understand the products produced during an Agile project and the purpose of these • Understand the techniques used and their benefits and limitations• Understand the roles and responsibilities within an Agile project• Pass the AGILE Foundation exam • Apply the underpinning philosophy and principles of Agile DSDM Atern in a project situation• Appropriately configure the lifecycle of an Agile project to a given scenario• Produce and evaluate the content of Agile products produced during an Agile project in a given scenario• Identify the Agile techniques to be used for a given situation within a scenario• Understand the roles and responsibilities within an Agile project and correctly determine the appropriate personnel to

fulfil these roles within a given scenario• Understand the mechanisms for control of an Agile Project which are specific to an Agile project• Understand in outline how to test, estimate and measure progress in an Agile project. • Describe the agile approach to managing requirements and identify action to rectify problems with requirements within

an Agile project from a given scenario• Pass the AGILE Practitioner exam

During the course the practical side of the AGILE PM method is emphasized through assignments and exercises. The train-ing will cover the AGILE PM terms and prepare the delegate for the AGILE PM Foundation exam with a focus on: • Day 1: Introduction Foundation Course, Basics, Philosophy & Principles, Roles and Responsibilities (part 1), Processes

(Project lifecycle) (part 1), Products, Modelling & Iterative Development, MoSCoW, Timeboxes .• Day 2: Processes (Project lifecycle) (part 2), Teamwork, Collaboration, Workshops, Roles and Responsibilities (part 2),

Planning & Control, Quality.• Day 3 (Half day): Exam training, AGILE PM Foundation Exam, Course Conclusion.The AGILE PM Practitioner Course provides an opportunity to apply the concepts learned during the AGILE PM Foundation Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to AGILE PM Practitioner Exam with a focus on:• Day 3 (Half day): Introduction Practitioner Course, Roles and Responsibilities (part 1), Processes (Project lifecycle) (part

1), MoSCoW , Timeboxes.• Day 4: Requirements and User Stories, Planning & Control, Estimating , Quality , Risk Management & Tailoring, Practi-

tioner Exam practice, revision and mentoring, AGILE PM Practitioner Exam, Course Conclusion.

Practicing project managers, Agile team members who wish to become Agile Project Managers

Target


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ABOUT PMP®

“Really satisfy by the content of the course

and by the services provided before and after the training.”

Gilles, IT Project Manager

Sector : Public administration

The PMBOK® Guide—Fifth Edition, is the official manual for PMP and CAPM. It contains the fundamental practices that all project managers need to attain high standards and project excellence. This internationally recognized standard gives project managers the essential tools to practice project management and deliver organizational results. The PMP® Certification demonstrates that you have the experience, education and competency to lead and direct projects and it recognizes demonstrated competence in leading and directing project teams.

• In house courses: those trainings are also held in-house, allowing us to adapt training program and duration to your organizational needs



To apply for the PMP, you need to have either:• A secondary degree (high school diploma, associate’s degree, or the global equivalent) with at least five years

of project management experience, with 7,500 hours leading and directing projects and 35 hours of project management education

OR• A four-year degree (bachelor’s degree or the global equivalent) and at least three years of project manage-

ment experience, with 4,500 hours leading and directing projects and 35 hours of project management edu-cation

Prerequisites

The 2012 PMI Pulse of the Profession study found that organizations with more than 35% PMP certified project managers had better project performance. And according to a 2007 PricewaterhouseCoopers survey, 80% of high-performing pro-jects use a credentialed project manager.






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PMP EXAM PREPARATION

Programme

After this course the participant should be able to:• Control PMI philosophy;• Learn the necessary skills to carry out business projects;• Know the 9 knowledge areas of project management: Integration Project, Project Scope Management, Project Time

Management, Project Cost Management, Project Quality Management, Human Resources Project Management pro-ject Communication Management project Risk Management project Procurement;

• Be well prepared for passing the PMP exam.

Objectives

TargetProject managers, planners, estimators and controllers cost, risk man-ager, construction managers

• Demonstrate more than 4500 hours of experience (3 years minimum, if you have a BA degree) within project man-agement (experience in project team, it is not necessary to have been the project manager);

• Have completed 35 hours of training in project management;• Complete an application and submit it to PMI (we provide assistance in the creation of your application form);• Before you submit your application, you will be required to read and agree to the PMI Code of Ethics and Professional

Conduct and the Certification Application/ Renewal Agreement;• Ability to read in English required.

Prerequisites


During the course the practical side of the PMP method is emphasized through assignments and exercises.The training will have a focus on: the fundamentals of project management, Revision of basic project management, PMI methodology and PMBok, 9 essential areas of methodology, PMBok (disciplines , groups, phases , processes, the life cycle, stakeholders ..) Integration Management project, Management of project scope, time Management project (including techniques such as network diagrams, Gantt , CPM diagram arrow) Management of project costs (including techniques earned value), quality Management project, human Resource Management project, Management of Commu-nication project Management project Risk, project procurement Management, repositories quality certification Overview and administrative procedures necessary to PMI Chapter, Exams.

We focus on Customer SatisfactionWe value our customers and do everything possible to ensure their happiness. That is our promise and our references prove it for us! No-Hassle Guarantee and we will stand behind it.. We hope to have you as a customer soon!

Did you know?

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ABOUT SCRUM

“Very effec-tive course. The

trainer was excellent and was able to bring us

up to speed in the few days of the course, though some

preparation in advance (e.g. reading the manual) is highly

advisable.”

Paolo, IT Partnership Manager

Sector: Loyalty Management

Scrum is an Agile framework for completing complex pro-jects. Scrum method originally was formalized for software development projects, but it works well for any complex, innovative scope of work. The possibilities are endless. The Scrum method is deceptively simple and can be ap-plied for any project or product development effort. Scrum provides a foundation and path to delivering busi-ness goals in a collaborative, sane, and enjoyable manner.Scrum is the leading agile development methodology, used by Fortune 500 companies around the world. Scrum is a solid and successful Agile framework that has been applied to a variety of projects and team. The Scrum Alliance exists to transform the way we tackle complex projects, bringing the Scrum framework and agile principles beyond software development to the broader world of work.

Scrum Qualification SchemeScrum training and certification fulfill the vision of the Agile manifesto by fostering greater collaboration, pro-ductivity, and success among team members.

• The Certified Scrum Master® course offers training in the fundamentals essential for Scrum team members or a professional Scrum master.

• The Certified Scrum Product Owner® course exposes students to the basics of Scrum from the product owner’s perspective. Receive training in the art of managing a product backlog and working with a Scrum team.

• The Certified Scrum Developer® program trains team members in advanced Agile engi-neering practices and other agility skills, along with the Scrum fundamentals develop-ers need to create working software.

• The ultimate goal of all Scrum practitioners, the Certified Scrum Professional® credential conveys demonstrated experience, documented training, and proven knowledge in the art of Scrum.

Certification Path


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C E R T I F I E D S C R U M M A S T E R

Prerequisites

Objectives

It is desirable but not essential that participants have some experience of working on projects.

Following the completion of the course participants should learn:• Scrum basics and core values • How the Scrum framework compares to other methods, such as waterfall How to identify when to use Scrum • A Scrum team’s three roles and responsibilities • Scrum meetings, including the Sprint Review, Sprint Retrospective and Release Planning • Scrum artifacts, including the Product Backlog, Sprint Backlog and Burndown Charts• Pass the Certified Scrum Master exam

Project Managers , Team Leaders, Business Analysts Developers, Testers & other technical team members, Anyone interested in learning more about Scrum and agile methods

TargetCheck out our website for the full public schedule ofaccredited best practice training courses.

3 reasons to choose QRP for your Scrum courses1. Get a globally recognized certification from Scrum Alliance

2. With your CSM certificate, you will have access to local user groups, online social networks, and additional resources that are only avail-able to Scrum Alliance members

3. Earn PDUs and Maintain Your PMP Certification!!

ProgrammeDuring the course the practical side of the Scrum is emphasized through assignments and exercises. • Day 1: Lean and Agile Principles, Scrum Values and Principles, Scrum framework core elements: roles, activities, and

artifacts, The ScrumMaster, Product Owner and Development Team roles, Product Vision and long-term roadmap plan-ning, Getting Started with Scrum

• Day 2: Scaling Scrum to multiple teams, User Stories and the Product Backlog, Sprint Planning and the Sprint backlog, Daily Scrum (stand-up) Meeting, Estimating and sizing work items, Reporting and artifacts: burn-down charts, burn-up charts

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Following the completion of the course participants should learn:• Scrum basics and core values • How the Scrum framework compares to other methods and when to use Scrum • A Scrum team’s three roles and responsibilities • The scope of the Product Owner’s role in detail • The ScrumMaster and Team roles at a high level • Developing a Product Vision and its role in galvanizing the team • Different estimation levels in Scrum • The Product Backlog—what it is (and is not) and how to groom and prioritize • Release Management and measuring velocity • Sprint planning and Daily Scrum Meeting • Ways to effectively deal with stakeholders

It is desirable but not essential that participants have some experience of working on projects.Prerequisites

Objectives

3 reasons to choose QRP for your Scrum courses

Product Owner and Product Managers, Project Managers , Team Leaders, Business Analysts Developers, Testers & other technical team members

TargetContact your local QRP office for further informa-tion about our services upon request.

ProgrammeDuring the course the practical side of the Scrum is emphasized through assignments and exercises.• Day 1: Lean & Agile Principles, Scrum Values & Principles, Scrum framework core elements: roles, activities, and ar-

tifacts, Techniques for building a compelling product vision, Building a visualizing a long-term product roadmap, User Story Mapping: creating a shared

• Day2: User Stories: eliciting and clearly defining stakeholder needs, Splitting user stories: patterns to decompose large features, Models and techniques for prioritizing product features, Release planning for predictable delivery via Agile estimating and planning, Effective ways to do Product Backlog refinement/grooming, Sprint Planning and the Sprint backlog, Communicating Portfolio & Product status – making it easily visible

Did you know?We offer flexible pricingWe offer a number of ways for you and your organization to take full advantage of your training budget, which will allow you to reach your desired goals for less. Ask for our « Training Passport » solution and bundle for simultaneous registration in several courses: - 2 courses : 10% reduction- 3 courses : 20% reduction- 4 courses and more : 30% reduction

C E R T I F I E D S C R U M P R O D U C T O W N E R


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C E R T I F I E D S C R U M D E V E L O P E R

Prerequisites

ObjectivesIt is desirable but not essential that participants have some experience of working on projects

Following the completion of the course participants should learn:• Study of architecture and design • An in-depth look at the way Agile teams work together • Study of test-first development • An introduction to the practice of refactoring • An introduction to the key practices of continuous integration

Developers, Testers, Architects & other Systems Analysts , Project Man-agers , Team Leaders Business Analysts

TargetWe’re happy to answer your questions and pro-vide solutions. Visit our website to find out more.

ProgrammeDuring the course the practical side of the Scrum is emphasized through assignments and exercises.• Day 1: Lean and Agile Principles, Scrum Values and Principles, Scrum framework core elements: roles, activities, and

artifacts, The ScrumMaster, Product Owner and Development Team roles, Product Vision and long-term roadmap plan-ning, Getting Started with Scrum

• Day 2: Scaling Scrum to multiple teams, User Stories and the Product Backlog, Sprint Planning and the Sprint backlog, Daily Scrum (stand-up) Meeting, Estimating and sizing work items, Reporting and artifacts: burn-down charts, burn-up charts, and more

• Day 3: Scrum principles, values, and framework; artifacts, story writing, collaboration, estimation and planning, and coaching and facilitation.

• Day 4: approaches to design, key principles, problem-solving techniques, seeing patterns by what they encapsulate, dis-covering patterns in problems, design exercise, what patterns teach us, emergent design, and refactoring to patterns.

• Day 5: Continuous integration, pair programming, coding standards, test-first development (TDD), red-green-refactor, using TDD to inform design, code qualities, discovering design patterns, conducting code reviews, essential Scrum developer practices, writing testable code, advanced testing techniques, refactoring legacy code, emerging solutions.

3 reasons to choose QRP for your SCRUM COURSES1. Get a globally recognized certification from Scrum Alliance

2. With your CSD certificate, you will have access to local user groups, online social networks, and additional resources that are only avail-able to Scrum Alliance members

3. Earn PDUs and Maintain Your PMP Certification!!

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ABOUT MSP®

“If you have always died to know how to realize benefits and

business objectives of a range of projects, this course

is for you! Top course and well known reference in the

world of programme management.”

Philippe,Project Director

Sector: Telecommunications

MSP was launched in 1999 to support change within an organization or in the wider community. The guidecomprises a set of Principles and a set of Processes for use when managing a programme.A large number of the organizations use MSP because it provides a structured framework that can helporganisations to avoid to fail to deliver change and achieve their goals. MSP can be used by public and private organizations. MSP is a public domain best practice which means organizations do not have to pay a license fee to use MSP.

• In house courses: those trainings are also held in-house, allowing us to adpat training program and duration to your organizational needs

• Customised Case Study: It is proposed that in collaboration with a key Programme Manager of the client, a unique case study is developed based on the client’s work practice. This case study will form the basis of the exercises during the course

• MSP Overview Course - 1 day maximum: This one day event provides an introduction to the MSP best prac-tice in order to explain to the project stakeholders the value of using MSP

• MSP Senior Management Session - 1 day maximum: designed for Senior Managers and Project Board mem-bers who require an understanding of how to oversee programmes being managed using MSP, with a focus on the organisation and control aspects of the Programme Board



Certification Path

MSP represents proven programme management best practice in the success-ful delivery of transformational change through the application of programmemanagement strategies. MSP defines programme management as “the action of carrying out the coordinated organisation, direction and implementation of a dossier of projects and transformational activities, to achieve outcomes and realise benefits of strategic importance to the business”.






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MSP® FOUNDATION

Programme

Following the completion of the course participants should be able to:• Understand the programme management environment and the characteristics of different types of programmes • Understand the benefits of applying the MSP guidance to the management of a programme of transformational

change • Understand the purpose of the defined roles • Understand the purpose of the seven MSP principles, the nine governance themes and the six transformational flow

processes • Understand the purpose of MSP programme information (documents) • Pass the MSP Foundation exam

Objectives

TargetProgramme office team members, Business change team members, Project delivery team members, Anyone who needs to understand the terminology and concepts underpinning MSP, Those wishing to pur-sue higher level qualifications (e.g. programme managers and SROs)

It is desirable but not essential that participants have some experience in working on programmes. Some pre-read mate-rial is provided prior to the event and is expected to be fully read before attending the course. For this course, a very good knowledge of English is required.

PrerequisitesPrerequisitesPrerequisites


During the course the practical side of the MSP guidance is emphasized through assignments and exercises. The training will cover the MSP terms and prepare the delegate for the MSP Foundation exam with a focus on: • Day 1: MSP Overview, principles and governance themes overview, THEMES: Organiza-

tion and programme office, Vision, PROCESSES: Identifying a Programme, Defining a Pro-gramme

• Day 2: THEMES: Leadership & Stakeholder Engagement, Benefits Management, Blue-print Design & Delivery, Planning & Control, The Business Case, PROCESSES: Delivering the Capability, Realizing the Benefits

• Day 3: THEMES: Quality & Assurance Management, Risk & Issue Management, PRO-CESSES: Managing the Tranches, Closing a Programme, MSP Foundation exam, Course Conclusion

1. Prepare more efficiently with our pre-course study available online2. Receive the latest version of the official MSP manual ‘Managing Successful Programmes‘

in advance 3. Save money, our prices include pre-course material, manuals, exams and certificates4. Achieve practical experience thanks to our own accredited course material. 5. Get examples of several programme management experiences, all our trainers have 15+

years experience in major enterprise transformation programmes and 5+ years experi-ence in MSP

5 reasons to choose QRP for your MSP courses

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MSP® PRACTITIONER

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ProgrammeThe MSP Practitioner Course provides an opportunity to apply the concepts learned during the MSP Founda-tion Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to MSP Practitioner Exam with a focus on: • Day 1: MSP Knowledge Review, THEMES: Organization and programme office, The Business Case, Benefits

Management,PROCESSES: Identifying a Programme / Delivering the Capability / Blueprint Design & Deliv-ery, Planning & Control / Leadership & Stakeholder Engagement

• Day 2: THEMES: Risk & Issue Management, Quality & Assurance Management, PROCESSES: Closing a Pro-gramme MSP exam preparation, MSP Practitioner exam, Course Conclusion and evaluation

Following the completion of the course participants should be able to:• Identify additional value as a result of managing the described change as an MSP programme • Explain each of the MSP principles, the governance themes and the transformational flow activities • Explain the relationship between the MSP principles, governance themes, the transformational flow, pro-

gramme information (documents) and the MSP defined programme management roles and can apply that understanding

• Apply each of the MSP principles, governance themes and transformational flow processes • Produce or evaluate examples of MSP programme information (documents) • Identify activities that should be undertaken during each of the processes of the transformational flow

together with the accountabilities and responsibilities of each of the defined roles • Understand which management products are input to, output from, and updated in each of the six trans-

formational flow processes• Pass the MSP Practitioner exam

It is desirable but not essential that participants have some experience in working on programmes. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. The Foundation exam must have been passed if attending the final two days of the course. For this course, a very good knowledge of English is required.

Objectives

Project managers, BCMs, Experts and advisers working within a programme office, Other specialist/governance roles involved in supporting programmes following the MSP guidance together with those wishing to pursue high-er level qualifications (e.g. programme managers), SROs

Prerequisites

Target

Prerequisites


We offer flexible pricingWe offer a number of ways for you and your organization to take full ad-vantage of your training budget, which will allow you to reach your desired goals for less. Ask for our « Training Passport » solution and bundle for si-multaneous registration in several courses: - 2 courses : 10% reduction- 3 courses : 20% reduction- 4 courses and more : 30% reduction

Did you know?


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MSP® COMBI

Prerequisites

Objectives

Programme

It is desirable but not essential that participants have some experience in working on programmes. Some pre-read mate-rial is provided prior to the event and is expected to be fully read before attending the course. The participant must have obtained the MSP Foundation certification prior to sit the Practitioner exam. For this course, a very good knowledge of English is required.

Following the completion of the course participants should be able to:• Understand the programme management environment and the characteristics of different types of programmes • Understand the benefits of applying the MSP guidance to the management of a programme of transformational change • Understand the purpose of the defined roles and of MSP programme information (documents) • Understand the purpose of the seven MSP principles, the nine governance themes and the six transformational flow

processes • Pass the MSP Foundation exam• Identify additional value as a result of managing the described change as an MSP programme • Explain each of the MSP principles, the governance themes and the transformational flow activities • Explain the relationship between the MSP principles, governance themes, the transformational flow, programme infor-

mation (documents) and the MSP defined programme management roles and can apply that understanding • Apply each of the MSP principles, governance themes and transformational flow processes • Produce or evaluate examples of MSP programme information (documents) • Identify activities that should be undertaken during each of the processes of the transformational flow together with

the accountabilities and responsibilities of each of the defined roles • Understand which management products are input to, output from, and updated in each of the six transformational

flow processes• Pass the MSP Practitioner exam

During the course the practical side of the MSP guidance is emphasized through assignments and exercises. The training will cover the MSP terms and prepare the delegate for the MSP Foundation exam with a focus on: • Day 1: MSP Overview, principles and governance themes overview, THEMES: Organization and programme office, Vi-

sion, PROCESSES: Identifying a Programme, Defining a Programme• Day 2: THEMES: Leadership & Stakeholder Engagement, Benefits Management, Blueprint Design & Delivery, Planning &

Control, The Business Case, PROCESSES: Delivering the Capability, Realizing the Benefits• Day 3: THEMES: Quality & Assurance Management, Risk & Issue Management, PROCESSES: Managing the Tranches,

Closing a Programme, MSP Foundation exam, Course ConclusionThe MSP Practitioner Course provides an opportunity to apply the concepts learned during the MSP Foundation Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to MSP Practitioner Exam with a focus on: • Day 4: MSP Knowledge Review, THEMES: Organization and programme office, The Business Case, Benefits

Management,PROCESSES: Identifying a Programme / Delivering the Capability / Blueprint Design & Delivery, Planning & Control / Leadership & Stakeholder Engagement

• Day 5: THEMES: Risk & Issue Management, Quality & Assurance Management, PROCESSES: Closing a Programme; MSP exam preparation, MSP Practitioner exam, Course Conclusion and evaluation

Programme office team members , Business change team members, Project delivery team members, Anyone who needs to understand the terminology and concepts underpinning MSP…

Target

PrerequisitesPrerequisites



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ABOUT MoP®

“Thanks a lot for delivering a very good

‘Management of Portfolios’ Foundation and Practitioner

course. It was very useful and I think we all learned a great deal.

I personally benefitted from connec--ting the MoP principles, practices with

my past work as Country Program Officer in Mozambique. The course has equipped our team with additional skills/knowledge to engage with other parts of the Bank in

further improving the MoP.”Henrik,

Chief Quality Assurance OfficerSector: Banks

The new MoP Guidance has been prepared to provide senior executives with an overview of portfolio manage-ment – the principles upon which it is based, some of the techniques used, and how you can get started and sustain progress. Portfolio management has come to the fore as organizations have become increasingly aware that delivery is only half the battle. Just as important is whether or not the change initiatives are the ‘right’ ones and whether the potential return on investment is achieved. MoP is a set of guidance helping you understanding which change initiatives contribute most to your strategy. MoP is a public domain guidance which means organiza-tions do not have to pay a license fee to use MoP.

• In house courses: those trainings are also held in-house, allowing us to adpat training program and duration to your organizational needs


• MoP Overview Course - 1 day maximum: This one day event provides an introduction to the MoP best prac-tice in order to explain to the project stakeholders the value of using MoP

• MoP Senior Management Session - 1 day maximum: designed for Senior Managers and Project Board mem-bers who require an understanding of how to oversee projects being managed using MoP, with a focus on the organisation and control aspects of the Project Board



Certification Path

Management of Portfolios (MoP®) approaches the management of change projects and programmes from a strategic viewpoint. It provides an overviewof all change activities including what is in the portfolio, what it is cost-ing, what risks are faced, what progress is being made, and what the im-pact is on business as usual and the organization’s strategic objectives.






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MoP® FOUNDATION

Programme

Following the completion of the course participants should:• Know and understand the scope and objectives of portfolio management and how it differs from programme and

project management • Know and understand the benefits from applying portfolio management • Know and understand the context within which it operates • Know and understand the principles upon which successful portfolio management is based • Know and understand approaches to implementation, the factors to consider in maintaining progress, and how to

assess the success of portfolio management • Know and understand purposes of the portfolio management definition and delivery cycles and their component

practices, and relevant techniques applicable to each practice • Know and understand purpose and key content of the major portfolio documents • Know and understand scope of key portfolio management roles • Be able to pass the MoP Foundation exam

Objectives

TargetThose involved in a range of formal and informal portfolio management roles encompassing investment decision making, project and programme delivery, and benefits realization, those involved in the selection and de-livery of business change initiatives ...

It is desirable but not essential that participants have some experience in working on projects/programmes. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. For this course, a very good knowledge of English is required.

PrerequisitesPrerequisitesPrerequisites


During the course the practical side of the MoP guidance is emphasized through assign-ments and exercises. The training will cover the MoP terms and prepare the delegate for the MoP Foundation exam with a focus on:• Day 1: MoP Overview, Implement, Sustain and Measure, Strategic and Organizational• Day 2: Portfolio management principles, Portfolio definition cycle, Portfolio delivery cy-

cle• Day 3: Roles and documentation, MoP Foundation exam, Course Conclusion

Select our COMBI offer and you can benefit from a 15 % reduction on the total price.Our COMBI offers are valid all year long!

More information? Call us on +39 0314310045

Did you know?

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MoP® PRACTITIONER

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ProgrammeThe MoP Practitioner Course provides an opportunity to apply the concepts learned during the MoP Founda-tion Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to MoP Practitioner Exam with a focus on:• Day 1: MoP Knowledge Review, Overview, Implement, Sustain and Measure, Strategic and Organizational

Context, Portfolio management principles, Portfolio definition cycle, Portfolio delivery cycle, Roles and doc-umentation

• Day 2: MoP exam preparation, MoP Practitione exam, Course Conclusion

Following the completion of the course participants should be able to demonstrate their ability to:• Define the business case to get senior management approval for portfolio management • Plan the implementation of portfolio management • Select and adapt mop principles, practices and techniques to suit different organizational environments • Evaluate examples of mop information (including documents and role descriptions) • Analyse the solutions adopted in relation to a given scenario • Pass the MoP Practitioner exam

It is desirable but not essential that participants have some experience in working on projects/programmes. Some pre-read material is provided prior to the event and is expected to be fully read and studied before at-tending the course. The Foundation exam must have been passed if attending the final two days of the course. For this course, a very good knowledge of English is required.

Objectives

Those involved in a range of formal and informal portfolio management roles encompassing investment decision mak-ing, project and programme delivery, and benefits realiza-tion. Those involved in the selection and delivery of business change initiatives...

Prerequisites

Target

PrerequisitesPrerequisites


1. Prepare more efficiently with our pre-course study guide available online 2. Receive the latest version of the official MoP manual ‘Management of Portfolios’

in advance 3. Be well prepared for your examination with 2 sample papers for both the Founda-

tion and Practitioner level4. Benefits from our trainers experience: our trainers bring their long experience to

the training event using practical case studies, so that you can learn how to apply MoP to your your day-to-day activities.

5. Get it right, our training course is fully accredited by APMG!

5 reasons to choose QRP for your MoP courses


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MoP® COMBI

Prerequisites

Objectives

Programme

It is desirable but not essential that participants have some experience in working on projects/programmes. Some pre-read material is provided prior to the event and is expected to be fully read and studied before attending the course. The partici-pant must have obtained the MoP Foundation certification prior to sit the Practitioner exam. For this course, a very good knowledge of English is required.

Following the completion of the course participants should be able to:• Know and understand the scope and objectives of portfolio management and how it differs from programme and pro-

ject management • Know and understand the benefits from applying portfolio management • Know and understand the context within which it operates • Know and understand the principles upon which successful portfolio management is based • Know and understand approaches to implementation, the factors to consider in maintaining progress, and how to as-

sess the success of portfolio management • Know and understand purposes of the portfolio management definition and delivery cycles and their component prac-

tices, and relevant techniques applicable to each practice • Know and understand purpose and key content of the major portfolio documents • Know and understand scope of key portfolio management roles. • Pass the MoP Foundation exam • Define the business case to get senior management approval for portfolio management • Plan the implementation of portfolio management • Select and adapt mop principles, practices and techniques to suit different organizational environments • Evaluate examples of mop information (including documents and role descriptions) • Analyze the solutions adopted in relation to a given scenario • Pass the MoP Practitioner exam

During the course the practical side of the MoP guidance is emphasized through assignments and exercises. The training will cover the MoP terms and prepare the delegate for the MoP Foundation exam with a focus on:• Day 1: MoP Overview, Implement, Sustain and Measure, Strategic and Organizational• Day 2: Portfolio management principles, Portfolio definition cycle, Portfolio delivery cycle• Day 3: Roles and documentation, MoP Foundation exam, Course ConclusionThe MoP Practitioner Course provides an opportunity to apply the concepts learned during the MoP Foundation Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to MoP Practitioner Exam with a focus on:• Day 4: MoP Knowledge Review, Overview, Implement, Sustain and Measure, Strategic and Organizational Context, Port-

folio management principles, Portfolio definition cycle, Portfolio delivery cycle, Roles and documentation• Day 5: MoP exam preparation, MoP Practitioner exam, Course Conclusion

Those involved in a range of formal and informal portfolio management roles encompassing investment decision mak-ing, project and programme delivery, and benefits realization ...

TargetWe’re happy to answer your questions and pro-vide solutions. Visit our website to find out more


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ABOUT P3O®

“I followed the P3O training course provided

by QRP and found exactly what I was looking after since

almost 2 years. This training is a perfect complement to PRINCE2 and

MSP when you start thinking about establishing a permanent office dealing with strategy and transformation. It has

provided me the missing part of the Project Programme and Portfolio Management

puzzle and a very good methodology to start engaging with my Senior Management”

Patrick,Head Portfolio and Programme Office

Sector: International Organization

A P3O model will equip an organization with the structures, tools and techniques it needs to ensure it has the right programmes and projects in place and ensures consistent delivery of programmes and projects across the organi-sation. P3O was launched in 2008 and is the latest guidance published about portfolio, programme and project management. It covers the set up and running of support offices for all levels of change within an organization. It offers advice to organizations about current Best Practice thinking on what previously has been referred to as PSO (Programme or Project Support Office) or PMO (Programme or Project Management Office). P3O is a public domain methodology which means organizations do not have to pay a license fee to use P3O.

• In house courses: those trainings are also held in-house, allowing us to adapt training program and duration to your organizational needs


• P3O Overview Course - 1 day maximum: This one day event provides an introduction to the P3O guidance in order to explain to the project stakeholders the value of using P3O

• P3O Senior Management Session - 1 day maximum: designed for Senior Managers and Project Board mem-bers who require an understanding of how to oversee projects being managed using P3O, with a focus on the organisation and control aspects of the Project Board



Certification Path

P3O guidance provides a decision enabling/delivery support structure for all change within an organisation. This guidance - aligned to OGC’s PRINCE2, MSP,and MoP - brings together in one place a set of principles, processes and tech-niques to facilitate effective portfolio, programme and project management through enablement, challenge and support structures.






(P3O®)ITIL®

Where is P3O® ... in the Best Practices framework?

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P3O® FOUNDATION

Programme

Following the completion of the course participants should:• Be able to describe the high-level P3O model and know the differences between Portfolio, Programme andProject

Management • Know the arguments for establishing a P3O model and measuring its success • Describe the purpose and major content of all roles • State the key functions and services of a P3O • Describe tools and techniques used by a P3O • Know how to develop a governance structure that helps optimize an organization’s investment in change alongside

its Business as Usual work• Be able to pass the P3O Foundation exam

Objectives

TargetAspirant Project/Programme Managers , Senior Project/Programme Managers , PM Office Members, Senior Managers , Individuals newly-appointed to portfolio, programme or project office roles or those wishing to gain formal qualifications after some support office expe-rience.The course would be of benefit to those aspiring to a more senior role.

It is desirable but not essential that participants have some experience in working on projects/programmes. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. For this course, a very good knowledge of English is required.

Prerequisites


During the course the practical side of the P3O guidance is emphasized through assign-ments and exercises. The training will cover the P3O terms and prepare the delegate for the P3O Foundation exam with a focus on: • Day 1: Introduction to P3O, Why have a P3O, Designing a P3O Model• Day 2: Designing a P3O Model, Roles, Implementing a P3O• Day 3: Implementing a P3O, Operating a P3O, P3O Foundation exam, Course Conclusion

1. Prepare more efficiently with our pre-course study guide available online 2. Receive the latest version of the official P3O manual ‘Portfolio, Programme and Project

Offices: P3O’ in advance3. Attain practical applications with results that make sense for you thanks to our custom-

ized caste study and exercices4. Be well prepared for your examination, we have a very high P3O pass rates for our del-

egates 5. Get practical examples of PMO experience, all our trainers have 15+ years experience in

setting up and working in various PMOs structures in a wide range of private and public sector organisations

5 reasons to choose QRP for your P3O courses

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P3O® PRACTITIONER

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ProgrammeThe P3O Practitioner Course provides an opportunity to apply the concepts learned during the P3O Foundation Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to P3O Practitioner Exam with a focus on:• Day 1: Introduction to Practitioner Exam, Why have a P3O, Models and Tailoring, Implementing a P3O,

Operating a P3O • Day 2: P3O exam preparation, P3O Practitione exam, Course Conclusion

Following the completion of the course participants should be able to:• Demonstrate their ability to define the business case to get senior management approval for the P3O • Demonstrate their ability to build the right P3O model to adapt to the organization’s needs, taking account

of the organization’s size and PPM maturity • Demonstrate their ability to plan the implementation of a P3O • Demonstrate their ability to use tools and techniques in running the P3O and shaping the portfolio of pro-

grammes and projects• Pass the P3O Practitioner exam

Project Management experience or Project Board experience is required. Some pre-read material is provided prior to the event and is expected to be fully read and studied before attending the course. The Foundation exam must have been passed if attending the final two days of the course. For this course, a very good knowl-edge of English is required.

Objectives

Senior Project/Programme Managers, PM Office Members, Senior Managers, Individuals with key portfolio, programme or project office roles

Prerequisites

Target

Prerequisites


We are Pan European. We work in 12 countries and have a large network of 35 training venues located throughout these countries. Our customers are assured of conveni-ence and flexibility as we have the capabilities to serve them wherever they need. Furthermore, our business scale allows us to provide customers with the most competitive offer in the market.

Did you know?



32

P3O® COMBI

Prerequisites

Objectives

Programme

It is desirable but not essential that participants have some experience in working on projects/programmes. Some pre-read material is provided prior to the event and is expected to be fully read and studied before attending the course. The par-ticipant must have obtained the P3O Foundation certification prior to sit the Practitioner exam. For this course, a very good knowledge of English is required.

Following the completion of the course participants should be able to:• Be able to describe the high-level P3O model and know the differences between Portfolio, Programme andProject

Management • Know the arguments for establishing a P3O model and measuring its success • Describe the purpose and major content of all roles • State the key functions and services of a P3O • Describe tools and techniques used by a P3O • Know how to develop a governance structure that helps optimize an organization’s investment in change alongside its

Business as Usual work • Pass the P3O Foundation exam • Demonstrate their ability to define the business case to get senior management approval for the P3O • Demonstrate their ability to build the right P3O model to adapt to the organization’s needs, taking account of the or-

ganization’s size and PPM maturity • Demonstrate their ability to plan the implementation of a P3O • Demonstrate their ability to use tools and techniques in running the P3O and shaping the portfolio of programmes and

projects • Pass the P3O Practitioner exam

During the course the practical side of the P3O guidance is emphasized through assignments and exercises. The training will cover the P3O terms and prepare the delegate for the P3O Foundation exam with a focus on: • Day 1: Introduction to P3O, Why have a P3O, Designing a P3O Model• Day 2: Designing a P3O Model, Roles, Implementing a P3O• Day 3: Implementing a P3O, Operating a P3O, P3O Foundation exam, Course ConclusionThe P3O Practitioner Course provides an opportunity to apply the concepts learned during the P3O Foundation Course. This is as classroom based course with a focus on scenarios. Exercises will be based on a case study with a similar format to P3O Practitioner Exam with a focus on:• Day 4: Introduction to Practitioner Exam, Why have a P3O, Models and Tailoring, Implementing a P3O, Operating a P3O • Day 5: P3O exam preparation, P3O Practitioner exam, Course Conclusion

Senior Project/Programme Managers, PM Office Members, Individuals with key portfolio, programme or project of-fice roles, Aspirant Project/Programme Managers ...




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ENTABOUT CHANGE MANAGEMENT™

Dealing with change and more importantly, the impact of change is a high priority for all organizations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers.

Together they have developed a professional ‘body of knowledge’ for the discipline of Change Management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an ef-fective change manager.

APMG’s refreshed Change Management certification is fully aligned with the change management body of knowl-edge. The new syllabus samples a wide range of knowledge regarding the theory and practice of change manage-ment including: • Change and the individual; • Change and the organization; • Communication and stakeholder engagement;• Change practice.

Certification PathThe Foundation exam must have been passed before attending the Practitioner one.Our training are organized as follow:


Julian, Managing Partner

“I have assisted toseveral QRP International

courses and regarding them, and the skills and prepara-tion of the trainers, I would

recommend these courses as a good way to decide your-self for the PM certification

that best fits you.”

• In house courses : those trainings are also held in-house, allowing us to adapt training program and duration to your organizational needs.

• Customised Case Study: It is proposed that in collaboration with a key Change Manager of the client, a unique case study is developed based on the client’s work practice. This case study will form the basis of the exercises during the course.

• Change Management Overview Course - 1 day maximum: This one day event provides an intro-duction to the Change Management method in order to explain to the project stakeholders the value of using Change Management.

• Senior Management Session - 1 day maximum: designed for Senior Managers and Project Board members who require an understanding of how to oversee projects being managed using Change Management, with a focus on the organisation and control aspects of the Project Board.

• Coaching and Implementation support: please check the Consulting Servic-es page at the beginning of this catalogue

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C H A N G E M A N A G E M E N T ™ F O U N D AT I O N

Programme

Following the completion of the course participants should: • Explain how individuals are impacted by change, different ways they may respond to change situations and how

learning processes help them adapt • Contribute to development of strategies to help individuals through change, increasing motivation for change and

overcoming resistance in order to achieve desired outcomes • Offer insights on how organisations work, how the process of organisational change occurs and the typical roles that

collaborate to deliver successful change • Identify key drivers of an organisation’s culture, and recognise different types of change process (e.g. planned and

emergent change)• Describe significant elements of the stakeholder engagement process in a change initiative, and relate this to appro-

priate communications strategies • Discuss with colleagues the different areas of impact of a change initiative, and how momentum for that change can

be built and sustained • Pass the Change Management Foundation exam

Objectives

TargetChange managers and aspiring change managers; Individuals involved in change initiatives; Individuals who require a working knowledge of the key principles of change management.

It is desirable but not essential that participants have some experience in a Change environ-ment. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. For this course, a very good knowledge of English is required.

Prerequisites

Check out our website for the full public schedule of accredited best practice training courses.

During the course a robust foundation of knowledge is provided.The training will cover the Change Management terms and prepare the delegate for the Change Management Founda-tion exam with a focus on:• Day 1: Introduction Foundation Course, Change Management Context, Change and the Individual , Change and the

Organization, Defining Change• Day 2: Stakeholder Strategy, Communication and engagement, Change impact, Change readiness• Day 3 (Half day): Exam training, Change Management Foundation Exam, Course Conclusion.

3 reasons to choose QRP for your Change Management courses1. Take advantage of our +10 years’ experience delivering training across the world

2. Obtain the official ‘The Effective Change Manager’s Handbook’ manual

3. Earn up to 21 PDUs and Maintain Your PMP Certification!!

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ENTC H A N G E M A N A G E M E N T ™ P R A C T I T I O N E R

Following the completion of the course participants should:• Identify the organizational drivers of a change initiative and the links that initiatives has with any governance

structures (e.g. strategic, programme or project governance) • Use a range of organization paradigms to understand, support and sustain change processes, taking account

of the culture of the organization • Apply an appropriate process framework to help plan or understand any particular organizational change • Establish a clear framework of roles, skills and activities through which leaders from different levels can sup-

port and sustain the change process• Contribute effectively to preparation for a change initiative, including building the change team, offering in-

sights which improve team effectiveness • Offer relevant insights in discussions about how to prepare for change, including planning for learning and

motivational issues relevant to different roles and types of people • Help colleagues understand the difference between organization change and the human impact of transition,

and suggest practical leadership actions at different stages of a change • Pass the Change Management Practitioner exam

It is desirable but not essential that participants have some experience in a Change environment. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.The Foundation exam must have been passed if attending the final day of course. For this course, a very good knowledge of English is required.

Objectives

Change managers and aspiring change managers, Key staff involved in the design, development and delivery of change programmes, Change leaders (e.g. Sponsors), Change agents (e.g. Business Change Managers) …

Prerequisites

Target

Prerequisites

Contact your local QRP office for further informa-tion about our services upon request.

ProgrammeThe Change Management Practitioner Course provides an opportunity to apply the Change Management ap-proaches and techniques. Exercises will be based on a case study with a similar format to Change Management Practitioner Exam with a focus on:• Day 1 (Half day): Introduction Practitioner Course, Education and Learning Support Planning of Training,

Change initiatives, projects and programmes, Practitioner Exam practice, revision and mentoring.• Day 2: Sustaining Change, Practitioner Exam practice, revision and mentoring, Change Management Practi-

tioner Exam, Course Conclusion.

10 years of Experience, Unmatched Expertise Research suggests that it takes 10,000 hours of practice to become an expert in something – that’s 40 hours a week for 250 weeks or nearly 5 years of full time effort.Together, we have devoted more than 10 years to this in the private, governmental and non-govern-mental sectors, across 5 continents, and internationally in multiple countries and cultures.Our expertise is rooted in our training, practice, application and client success.

Did you know?


36

C H A N G E M A N A G E M E N T ™ C O M B ITargetChange managers and aspiring change managers, Key staff involved in the design, development and delivery of change programmes, Change leaders (e.g. Sponsors), Change agents (e.g. Business Change Manag-ers), Change implementers (e.g. programme and project managers) …

We’re happy to answer your questions and pro-vide solutions. Visit our website to find out more.

It is desirable but not essential that participants have some experience in a Change environment. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. The Foundation exam must have been passed if attending the final day of course. For this course, a very good knowledge of English is required.

Prerequisites

Following the completion of the course participants should:• Explain how individuals are impacted by change, different ways they may respond to change situations and how

learning processes help them adapt • Contribute to development of strategies to help individuals through change, increasing motivation for change and

overcoming resistance in order to achieve desired outcomes • Offer insights on how organisations work, how the process of organisational change occurs and the typical roles that

collaborate to deliver successful change • Identify key drivers of an organisation’s culture, and recognise different types of change process (e.g. planned and

emergent change) • Pass the Change Management Foundation exam• Identify the organizational drivers of a change initiative and the links that initiatives has with any governance struc-

tures (e.g. strategic, programme or project governance) • Use a range of organization paradigms to understand, support and sustain change processes, taking account of the

culture of the organization • Apply an appropriate process framework to help plan or understand any particular organizational change • Establish a clear framework of roles, skills and activities through which leaders from different levels can support and

sustain the change process • Pass the Change Management Practitioner exam

Objectives

ProgrammeDuring the course a robust foundation of knowledge is provided. The training will cover the Change Management terms and prepare the delegate for the Change Management Foundation exam with a focus on: • Day 1: Introduction Foundation Course, Change Management Context, Change and the Individual , Change and the

Organization, Defining Change• Day 2: Stakeholder Strategy, Communication and engagement, Change impact, Change readiness• Day 3 (Half day): Exam training, Change Management Foundation Exam, Course Conclusion.The Change Management Practitioner Course provides an opportunity to apply the Change Management approaches and techniques. Exercises will be based on a case study with a similar format to Change Management Practitioner Exam with a focus on:• Day 3 (Half day): Introduction Practitioner Course, Education and Learning Support Planning of Training, Change

initiatives, projects and programmes, Practitioner Exam practice, revision and mentoring.• Day 4: Sustaining Change, Practitioner Exam practice, revision and mentoring, Change Management Practitioner

Exam, Course Conclusion.

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ABOUT IT IL®

“I attended PRINCE2 Foundation

Practitioner and ITIL Foundation training with

QRP. The quality of the trainings was very high and the trainers are very proficient and professional.”

Stefano, Service Manager and IT PM

Sector: Public Administration

• In house courses : those trainings are also held in-house, allowing us to adpat training program and duration to your organizational needs

• Customised Case Study: It is proposed that in collaboration with a key IT Manager of the client, a unique case study is developed based on the client’s work practice. This case study will form the basis of the exercises during the course

• ITIL Overview Course - 1 day maximum: This one day event provides an introduction to the ITIL Best Practices in order to explain to the participants the value of using ITIL


Certification Path

ITIL provides a framework of best practice guidance for IT Service Management. It provides a framework for the governance of IT and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective.






(P3O®)ITIL®

Where is ITIL® ... ...in the Best Practices framework?

For those candidates who decide to aim for ITIL Expert, the ITIL Foundation certificate is the very first level. A total of 17 credits minimum must be achieved from Foundation and Intermediate modules (Lifecycle and Capability) before the Managing Across the Lifecycle (MALC) module can be taken.

This factor is a major factor in ITIL’ s worldwide success and has contributed to its prolific usage and to the key benefits obtained by those organisations deploying the techniques and processes throughout their organisa-tions. ITIL is the most widely accepted approach to IT Service Management in the world with over one million certified IT professionals worldwide. lTIL was initially published between 1989 and 1995 ; a second version was released between 2000 and 2004. In 2007 , ITIL v3 is launched and consists of 5 core books cove ring the service life -cycle. The new edition, ITIL 2011 edition, is an update version of the ITIL version 3 (V3). IT organizations ne ed to continue to be able to meet or exceed service expectations while working as efficiently as possible. Consistent repeatable processes are the key to efficiency , effectiveness and the ability to improve services. ITIL is a public domain best practice which means organizations do not have to pay a license fee to use ITIL.



38

IT IL® FOUNDATION

Programme

Following the completion of the course participants should:• Know and understand the Service management as a practice (comprehension)• Know and understand the ITIL service lifecycle (comprehension)• Know and understand the Generic concepts and definitions (awareness)• Know and understand the Key principles and models (comprehension)• Know and understand the Selected processes (awareness)• Know and understand the Selected functions (awareness)• Know and understand the Selected roles (awareness)• Know and understand the Technology and architecture (awareness)• Pass the ITIL Foundation exam

Objectives

TargetIT Service Providers, IT Directors and Managers, CIO’s, Service Man-agement Consultants, those who require a basic understanding of the ITIL framework, those who require a basic understanding of the ap-plication of ITIL to enhance the quality of IT Service Management within an organization


During the course the practical side of the ITIL Best Practice method is emphasized through assignments and exercises.The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on: • Day 1: Introduction to ITIL, Service Management as a practice, Service Strategy, Service Design• Day 2: Service Design, Service Transition, Service Operation• Day 3: Service Operation. Continual Service Improvement, ITIL Foundation exam, Course Conclusion

QRP, there are 4 simple and fast ways to enrol!1. By phone: +39 03143100452. By fax: +39 03181202493. By email: [email protected]. By Internet : www.qrpinternational.com

Did you know?

PrerequisitesIt is desirable but not essential that participants have some experience of working in IT service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

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IT IL® SERVICE STRATEGY

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ProgrammeDuring the course the practical side of the ITIL Service Strategy Best Practice is emphasized through assign-ments and exercises. The training will cover the ITIL SS terms and prepare the delegate for the ITIL SS exam with a focus on:• Day 1: Introduction to service strategy, Service strategy principles, Service strategy processes• Day 2: Governance, Organizing for service strategy, Technology considerations• Day 3: Implementing service strategy, Challenges, critical success factors and risks, ITIL Service Strategy

Exam and course Conclusion

Following the completion of the course participants should gain competencies in the following:• Introduction to service strategy • Service strategy principles • Service strategy processes • Governance • Organizing for service strategy • Technology considerations • Implementing service strategy • Challenges, critical success factors and risks• Pass the ITIL Service Strategy exam

The ITIL Foundation exam must have been passed if attending Intermediate courses. For this course, a very good knowledge of English is required.

Objectives

Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers …

Prerequisites


A Question? Our Training team is reachable from 9 AM to 5.30 PM form Monday to Friday. Call us on +39 0314310045 – a unique phone number, a quick answer!

Did you know?



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IT IL® SERVICE DESIGN

Programme

Following the completion of the course participants should gain competencies in the following:• Introduction to service design• Service design principles• Service design processes• Service design technology-related activities• Organizing for service design• Technology considerations• Implementation and improvement of service design• Challenges, critical success factors and risks• Pass the ITIL Service Design exam

Objectives

TargetChief information officers (CIOs), Chief technology officers (CTOs), Managers , Supervisory staff , Team leaders , Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers ...

The ITIL Foundation exam must have been passed if attending Intermediate courses. For this course, a very good knowl-edge of English is required.

Prerequisites


During the course the practical side of the ITIL Service Design Best Practice is emphasized through assignments and exer-cises. The training will cover the ITIL SD terms and prepare the delegate for the ITIL SD exam with a focus on: • Day 1: Introduction to service design, Service design principles, Service design processes• Day 2: Service design technology-related activities, Organizing for service design, Technology considerations• Day 3: Implementation and improvement of service design, Challenges, critical success factors and risks, ITIL Service

Design Exam and Course Conclusion

We offer Group DiscountsIf you have a group of two or more delegates to book on a QRP course we will be happy to provide you a multiple delegate discount or provide information for an in-house course. Contact us for more information and to place a group booking.

Did you know?

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IT IL® SERVICE TRANSITION

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ProgrammeDuring the course the practical side of the ITIL Service Transition Best Practice is emphasized through assign-ments and exercises. The training will cover the ITIL ST terms and prepare the delegate for the ITIL ST exam with a focus on: • Day 1: Introduction to service transition, Service transition principles, Service transition processes• Day 2: Managing people through service transitions, Organizing for service transition, Technology Consid-

erations• Day 3: Implementing and improving service transition, Challenges, critical success factors and risks, ITIL

Service Transition Exam and Course Conclusion

Following the completion of the course participants should gain competencies in the following:• Introduction to service transition• Service transition principles• Service transition processes• Managing people through service transitions• Organizing for service transition• Technology considerations• Implementing and improving service transition• Challenges, critical success factors and risks• Pass the ITIL Service Transition exam


Objectives

Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers ...

Prerequisites

TargetCheck out our website for the full public schedule of accredited best practice training courses

We have tailor-made training solutionsWe are proud of our ability to tailor our services to the specific needs of customers. Whether our customers are looking for a full package training or for a specific course element, we can help and provide support in evaluating what is best for them.

Did you know?




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IT IL® SERVICE OPERATION

Programme

Following the completion of the course participants should gain competencies in the following:• Introduction to service operation• Service operation principles• Service operation processes• Common service operation activities• Organizing for service operation: functions• Technology considerations• Implementation of service operation• Challenges, critical success factors and risks• Pass the ITIL Service Operation exam

Objectives

TargetChief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT archi-tects, IT planners, IT consultants, IT audit managers, IT security man-agers, ITSM trainers ...


Prerequisites


During the course the practical side of the ITIL Service Operation Best Practice is emphasized through assignments and exercises. The training will cover the ITIL SO terms and prepare the delegate for the ITIL SO exam with a focus on:• Day 1: Introduction to service operation, Service operation principles, Service operation processes• Day 2: Common service operation activities, Organizing for service operation, Technology considerations• Day 3: Implementation of service operation, Challenges, critical success factors and risks, ITIL SO Exam and Course

Conclusion

We are Community InvolvedWe believe that the most ethical strategy for long-term success is to be involved in our community. The QRP team always strives to give a social and a professional support to the members of our user groups and our dedicated online forum.

Did you know?

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ITIL®CONTINUAL SERVICE IMPROVEMENT

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ProgrammeDuring the course the practical side of the ITIL Continual Service Improvement Best Practice is emphasized through assignments and exercises. The training will cover the ITIL CSI terms and prepare the delegate for the ITIL CSI exam with a focus on: • Day 1: Introduction to continual service improvement, Continual service improvement principles, Con-

tinual service improvement process• Day 2: Continual service improvement methods and techniques, Organizing for continual service improve-

ment, Technology considerations• Day 3: Implementing continual service improvement, Challenges, critical success factors and risks, ITIL CSI

exam and Course Conclusion

Following the completion of the course participants should gain competencies in the following:• Introduction to CSI• CSI principles• CSI process• CSI methods and techniques• Organizing for CSI• Technology considerations• Implementing CSI• Challenges, critical success factors and risks• Pass the ITIL CSI exam

Objectives

Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers ...


Prerequisites


We offer you fantastic training facilities synonymous with learningWe don’t expect you to try and learn in a cold, dark metal shell on an in-dustrial estate, as we know to get the most out of your training you need to be in a comfortable, easy to reach, relaxed environment. This is why we are based in modern buildings with a dedicated training facility.

Did you know?



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IT IL® CAPABIL ITY

Programme

Following the completion of the course participants should gain competencies in the following:• The value to the business of OSA activities• How OSA activities support the service lifecycle• Optimizing service operation performance• How the processes in OSA interact with other service lifecycle processes• How to use the OSA processes, activities and functions to achieve operational excellence• How to measure OSA• The importance of IT security and its contributions to OSA• Understanding the technology and implementation considerations surrounding• Pass the ITIL OSA exam

Objectives

TargetIT professionals, Business managers, Business process owners, Indi-viduals who require a deep understanding of the ITIL Certificate in the Operational Support and Analysis processes and how it may be used to enhance the quality of IT service support within an organization …


Prerequisites


During the course the practical side of the ITIL OSA Best Practice is emphasized through assignments and exercises with a focus on: Introduction to operational support and analysis, Event management, Incident management, Request fulfilment, Problem manage-ment, Access management, The service desk, Functions and Roles, Technology and implementation considerations.

OPERATIONAL SUPPORT AND ANALYSIS (OSA)

PLANNING, PROTECTION AND OPTIMIZATION (PPO)

Following the completion of the course participants should gain competencies in the following:• Service design in PPO and lifecycle context• Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization• Capacity management as a capability to realize successful service design• Availability management as a capability to realize successful service design• IT service continuity management as a capability to support overall business continuity management• Information security management as part of the overall corporate governance framework• Planning, protection and optimization roles and responsibilities• Technology and implementation considerations• Organizational roles relevant to PPO• Pass the ITIL PPO exam

Objectives

ProgrammeDuring the course the practical side of the ITIL PPO Best Practice is emphasized through assignments and exercises with a focus on: Introduction to planning, protection and optimization, Capacity management, Availability management, IT service continuity manage-ment (ITSCM), Information security management, Demand management, Planning, protection and optimization roles and responsi-bilities, Technology and implementation considerations.

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IT Professionals, Business managers, Business process own-ers, Individuals who require a deep understanding of the Service Offerings and Agreements processes and of how it may be used to enhance the quality of IT service support within an organization ...


Programme

Following the completion of the course participants should gain competencies in the following:• Overview of SOA processes and basic principles• The value to the business of SOA activities• How the SOA processes rely on a good business case• How the SOA processes rely on a good understanding of return on investment (ROI)• Processes across the service lifecycle pertaining to the service offerings and agreements• SOA roles and responsibilities• Technology and implementation considerations• Challenges, critical success factors and risks• Pass the ITIL SOA exam

Objectives


Prerequisites

During the course the practical side of the ITIL SOA Best Practice is emphasized through assignments and exercises with a focus on: Introduction to service offerings and agreements (SOA), Service portfolio management, Service catalogue management, Service level management, Demand management, Supplier management, Financial Management for IT services, Business relationship management, SOA roles and responsibilities, Technology and implementation considerations.

SERVICE, OFFERINGS AND AGREEMENTS (SOA)

RELEASE CONTROL AND VALIDATION (RCV)

Following the completion of the course participants should gain competencies in the following:• The importance of service management as a practice concept and service transition principles, purpose and objective• The importance of ITIL release, control and validation while providing service• How all processes in ITIL release, control and validation interact with other service lifecycle processes• What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes• How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence• How to measure ITIL release, control and validation• The importance of IT security and its contributions to ITIL release, control and validation• The technology and implementation considerations surrounding ITIL release, control and validation• Pass the ITIL RCV exam

Objectives

ProgrammeDuring the course the practical side of the ITIL RCV Best Practice is emphasized through assignments and exercises with a focus on: Introduction to release, control and validation (RCV), Change management, Service asset and configuration management (SACM), Service validation and testing (SVT), Release and deployment management (RDM), Request fulfilment, Change evaluation, Knowl-edge management (KM), Release, control and validation roles and responsibilities, Technology and Implementation Considerations.



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IT IL® MANAGING ACROSS THE L IFECYCLE

Programme

Following the completion of the course participants should gain competencies in the following:• Key concepts of the service lifecycle• Communication and stakeholder management• Integrating service management processes across the service lifecycle• Managing services across the service lifecycle• Governance and organization• Measurement• Implementing and improving service management capability• Pass the ITIL Managing across the lifecycle exam

Objectives

TargetChief information officers, Senior IT managers, IT managers, Super-visors, IT professionals, IT operations practitioners, IT development practitioners, Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization ...

Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. For this course, a very good knowledge of English is required.

Prerequisites


During the course the practical side of the ITIL Managing across the lifecycle Best Practice is emphasized through assign-ments and exercises. The training will cover the ITIL MALC terms and prepare the delegate for the ITIL MALC exam with a focus on:• Day 1: Key concepts of the service lifecycle, • Day 2: Communication and stakeholder management, Integrating service management processes across the service

lifecycle• Day 3: Managing services across the service lifecycle, Governance and organization• Day 4: Measurement, Implementing and improving service management capability• Day 5: ITIL MALC exam and Course Conclusion

Did you know?We offer in-house solutionIf you have a number of people to train, our courses can be run as an onsite or private course. It might be the most cost effective way and it gives you the ability to customize the training to your specific needs, with our Course Tailoring service.


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Cédric,Consultant IT

Sector: Services Marketing

“I did the E-learning Foundation and

Practitioner course on 3 months. I passed both exams

on the 1st attempt. So the E-learning did is job. When I ques-

tioned the trainer, I always got a reply within 24 hours. E-learning has

the advantage of being able to work at your own pace and the questions at the end of the chapter can assess our

comprehension.”

DISTANCE LEARNING:HOW IT WORKSPersonalised planningDistance learning offers new ways of personalizing training and adapting to needs of students. In the case of the PRINCE2© Foundation or Practitioner certification this means that students have the freedom to study in their own pace, when they want, where they want. In order to guide you through the PRINCE2 manual and safely take the certification exam, the QRP Distance Learning Packages consist of a balanced blend of self-study, e-learning, personal support and printed material.

Foundation study cycleThe Foundation study approach is a repeating study cycle of four steps:1. Use the Manual to study the relevant chapter covered by each individual Lesson2. Log in to the QRP E-learning Academy and complete the online test questions3. Complete the questions of the intelligent Memotraining™ Q-Trainer, covering all the previous lessons, where

needed4. Contact the E-tutor if you have any doubts about the lesson you just coveredAfter step 4, go back to step 1 for the next lesson. As soon as you are able to produce a consistent 60% pass rate on all the subjects covered, you know you are ready to take the PRINCE2 Foundation exam.

Practitioner 5 step planThe Practitioner Study Approach is a five step plan, consisting of:1. Selfstudy and Practitioner Health Check2. Case study based on its QCard scenario3. Case study based on its Dominica scenario4. 1 paper based APMG mock exam5. 1 online APMG mock exam.If you are able to produce a 60% pass rate on a scenario or mock exam, you know you are ready to go on with the next step. The subjects in the exams and scenario help you focus on the topics to study. As you have also passed the last, online mock exam with a 60% score, you are ready for the PRINCE2 Practitioner exam.

The Q-Trainer technology When you answer questions covering the first chapter more questions about the same subject will automatically be created in the Q-Trainer system. During the next lessons the system will randomly include in your exercises questions related to past subjects in order to maintain your knowledge and revision of past lesson. If you answer a question incorrectly, this question will be repeated soon. When you answer a question correctly, it will be asked less frequently. The repetition scheme automatically adjusts to your learning style effectively training you on your weaknesses.The Q-trainer, supported by Memotraining™ technology, makes sure that you will be opti-mally prepared for your PRINCE2© Foundation exam!

E-TutoringThe Foundation and Practitioner study approaches are based on an easy structure and meant to be self explanatory. Even so, every pupil is unique and to make sure that you feel confident with every next step of your study approach, QRP’s Dis-tance Learning Packages include personal online E-tutor support. In the Foun-dation study approach you can contact the online trainer if you have any ques-tions about the lessons you just covered. In the Practitioner study approach the E-tutor explains how to answer questions in the case study scenario’s and the mock exams in a PRINCE2© way.

D I S T A N C E L E A R N I N G


For any information or subscription:www.qrpdistancelearning.com [email protected]

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PRINCE2® FOUNDATION PACKAGE

The Package

Following the completion of the course participants should:• Understand the purpose and responsibilities of all PRINCE2 roles • Understand the 7 principles, themes, processes, and the Product-based Planning and Quality Review techniques • Understand which management products are input to, output from, and updated in the 7 processes • Understand the purpose of all management products and the composition of the Business Case, Product Descrip-

tions, Issue Report and the Issue, Risk and Quality Registers • Understand the relationship between principles, processes, themes, products and roles within a PRINCE2• Pass the PRINCE2 Foundation exam

Objectives

TargetProject Managers, Project Team Members, Team Managers, Assistant Project managers, Aspirant Project Managers

It is desirable but not essential that participants have some experi-ence of working on projects.

Prerequisites

Wherever you like to!625€ 44 HOURSDistance Learning

This package is a combination of printed materials and online E-learning functionality, that helps you pass the PRINCE2 Foundation exam. It contains:• The “Managing Successful Projects with PRINCE2” Manual in the language of your examina-

tion• The QRP Page marks sheet to find your way easy in the PRINCE2 Manual• The QRP PRINCE2 Process Map (A3), a complete overview of the methodology• The QRP accredited PRINCE2 Foundation Distance Learning Study Guide• QRP test exams for PRINCE2 Foundation• QRP Pencil and Pen• 12 months online access to QRP’s accredited PRINCE2 Distance Learning Website for Founda-

tion candidates• PRINCE2 Foundation exam voucher, to be able to sit the exam within 12 months of purchase

at one of the exam sessions of QRP across Europe

How to do ExamsYou can choose one of the following:• When you are ready, book your exam by email or select the exam session from our public schedule • Rather than joining our exam sessions, you can instead take the advantage of our web-based exam system with

ProctorU ( 75€) - subject to availability

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PRINCE2®PRACTITIONER PACKAGE

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The PackageThis package is a combination of printed materials and online E-learning that helps you pass the PRINCE2© Practitioner exam. The package contains:• The QRP Page marks sheet to find your way easy in the PRINCE2 Manual• The QRP PRINCE2 Process Map (A3), a complete overview of the methodology• The QRP accredited PRINCE2 Practitioner Distance Learning Study Guide• The QRP accredited PRINCE2 Practitioner Workbook• QRP test exams for Practitioner• QRP Pencil and Pen• 12 months online access to QRP’s accredited PRINCE2 Distance Learning Website for Prac-

titioner candidates• PRINCE2 Practitioner exam voucher, to be able to sit the exam within 12 months of pur-

chase at one of the exam sessions of QRP across Europe.As soon as you have passed the mock exams with more than 60% correct answers, you’re ready to take the real PRINCE2 Practitioner exam.

Following the completion of the course participants should:• Know or be able to comment on detailed explanations of all processes, themes and techniques, and worked

examples of all PRINCE2 management products as they might be applied to address the particular circum-stances of a given project scenario

• Demonstrate that they understand the relationships between processes, themes, techniques and PRINCE2 management products and can apply this understanding


Project Management experience and experience working in project teams. The Foundation exam must have been passed if sitting the Practitioner exam.

Objectives

(Senior) Project Managers, PM Office Managers, Project Di-rectors, Senior Management, Programme Managers

Prerequisites

TargetWherever you like to!825€ 30 HOURSDistance Learning

D I S T A N C E L E A R N I N G

How to do ExamsYou can choose one of the following:• When you are ready, book your exam by email or select the exam session from our public schedule • Rather than joining our exam sessions, you can instead take the advantage of our web-based exam system with Proc-

torU ( 75€) - subject to availability

For any information or subscription:www.qrpdistancelearning.com [email protected]

50

PRINCE2® COMBI PACKAGE

The Package

Following the completion of the course participants should:• Understand the purpose and responsibilities of all PRINCE2 roles • Understand the 7 principles, themes, processes, and the Product-based Planning and Quality Review techniques • Understand which management products are input to, output from, and updated in the 7 processes • Understand the purpose of all management products and the composition of the Business Case, Product Descrip-

tions, Issue Report and the Issue, Risk and Quality Registers • Understand the relationship between principles, processes, themes, products and roles within a PRINCE2• Pass the PRINCE2 Foundation exam • Know or be able to comment on detailed explanations of all processes, themes and techniques, and worked examples

of all PRINCE2 management products as they might be applied to address the particular circumstances of a given project scenario

• Demonstrate that they understand the relationships between processes, themes, techniques and PRINCE2 manage-ment products and can apply this understanding


Objectives

TargetProject Managers, Project Team Members, Team Managers, Assistant Project managers, Aspirant Project Managers ...

It is desirable but not essential that participants have some experi-ence of working on projects.

Prerequisites

Wherever you like to!1.175€ 74 HOURSDistance Learning

How to do ExamsYou can choose one of the following:• When you are ready, book your exam by email or select the exam session from our public schedule • Rather than joining our exam sessions, you can instead take the advantage of our web-based exam system with

ProctorU ( 75€) - subject to availability

This package is a combination of printed materials and online E-learning that helps you pass the PRINCE2© Practitioner exam. The package contains:• The “Managing Successful Projects with PRINCE2” Manual in the language of your examination• The QRP page marks sheet to find your way easy in the PRINCE2 Manual• The QRP PRINCE2 Process Map (A3), a complete overview of the methodology• The QRP accredited PRINCE2 Foundation and Practitioner Distance Learning Study Guides• The QRP accredited PRINCE2 Practitioner Workbook• QRP test exams for Foundation and Practitioner• QRP Pencil and Pen• 12 months online access to QRP’s accredited PRINCE2 Distance Learning Website• PRINCE2 Foundation and Practitioner exam voucher, to be able to sit the exam within 12 months of purchase at one

of the exam sessions of QRP across Europe.

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