Kaseya Monitoring Suite Overview

Kaseya Monitoring Suite

Rajib Rashid

Sr. Director, Product Management

Copyright ©2014 Kaseya 1

Kaseya Monitoring Suite

The information in this presentation is confidential and proprietary to Kaseya and may not be disclosed or distributed without the prior written permission of Kaseya. This document, and any related presentation, as well as Kaseya's strategy, possible future developments, products, platforms, directions and/or functionality are all subject to change without notice at Kaseya’s sole discretion. The information in this document does not constitute a commitment, contract, promise or legal obligation to deliver any material, code or functionality. This document is provided without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This document is for informational purposes only and may not be incorporated into a contract. All forward-looking statements, including those set forth in this presentation, are subject to various assumptions, risks and uncertainties that could cause actual results to differ materially from projections. Readers are cautioned not to place undue reliance on such forward-looking statements, and specifically, not to rely upon such in making purchasing decisions.


Kaseya Monitoring Landscape

• Windows performance counters

• Windows Event Log

VSA Monitoring

• Standalone, on-premise deployment

• Agentless monitoring using local gateway

• Pre-defined templates, application performance metrics

Network Monitor (aka KNM)

• Available as SaaS option

• Out-of-box coverage for heterogeneous IT infrastructure

• Unique enterprise and service provider specific features

Traverse Advanced Monitoring


VSA Monitoring


VSA Monitoring

Build-in monitor sets for quick setup

SNMP monitoring of network devices

Powerful EventLog and local log monitoring

Get alerts in Service Desk, E-mail

Solve issues using an Agent Procedure

Complete visibility using dashboards


VSA Monitoring


Network Monitor (KNM)


Network Monitor Integrated

Current version is KNM 5.0 standalone

Fully integrated into VSA 7.0

– Shared configuration database

– Gateways deployed/managed via Kaseya agent

– Single sign-on, centralized authentication

– Unified org/group/role/scope

– Ticketing, email integration

– Data migration from earlier versions


Network Monitor Integrated


Monitoring Challenges

Enable offering differentiated, tiered monitoring services

Remote monitoring behind firewalls, overlapping IP addresses

Multiple organizations, user roles, custom-branding

Service impact dashboards, senior manager visibility

Rapid customer on-boarding, low admin overhead and low TCO

Physical and virtual servers, cloud infrastructure, network, power, full detail

Integrate with custom/3rd-party applications


Monitoring Complexity

Remote Sites

100% Datacenter Coverage

Complex Distributed Footprint

Custom Data and

Apps. Integration

Multi-Tenancy

Service Impact

Visibility

Network Configuration Management


Automatic Topology Discovery


Support for wide range of IT infrastructure (not complete list)


•Arrowpoint

•F5

•Coradiant

•Peribit

•Bluecoat

• Riverbed

•NetApp

•Brocade

•Sun T300

•ADIC

•Dell

•EMC

Applications Firewalls

•Oracle, SQL Server, DB2, MySQL

•Exchange, Lotus Notes

•IIS, Apache, WebLogic, WebSphere, Java, JMX

•Citrix, AD, DNS, DHCP, WINS

•Blackberry

Network

•Routing (BGP, OSPF, RIP)

•Frame Relay & ATM

•WiFi, RMON2

•Cisco, Foundry, Juniper, Avaya, Amperion, Neoteris

Servers

• VMware vSphere, Xen, HyperV

• Dell OpenManager

• Compaq Insight Manager

• Cisco UCS, CUCM

• Linux, Solaris, HP-UX, Windows, Novell

Content Delivery

Storage

Fixed Wireless

Voice over IP

Environmental Management

•Netscreen

•Checkpoint

•Fortinet

•PIX

•NetASQ

•Kagoor

•Broadworks

•DragonWave

•NextNet

•Redline

•Tasman

•Liebert

•APC

•NetBotz

•Valere

•Omnitronix

•Cyclades

•Cisco Call Manager

•Cisco IP-SLA

Network Flow Analysis


Service Modeling/Container


Service Level Measurement


Future Monitoring Direction


VSA Monitoring Roadmap

Key objectives – Strong focus on user experience – Utilize best-of-breed technology – Improve stability & performance of agent

Simplification – Combine Monitor & Network Monitor panels – Retain feature parity

Phased rollout – It’s a marathon, not a sprint – Incremental improvements


Traverse Monitoring Roadmap

Storage monitor – Expanded coverage for EMC, NetApp – Standard based discovery & monitoring (SMI-S)

Kaseya Agent integration – Automation & remediation – Server performance monitoring – Remote control

Realview Dashboard – Customizable templates – Clone/share across departments



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