KARYA Technologies Affordable And Best Microsoft Sharepoint Service providers

© KARYA Technologies Inc.

Enterprise Collaboration Practice

Microsoft SharePoint Services

1

© KARYA Technologies Inc. 2

Agenda

About us

What we do ?

How we do it ?

How we do it differently ?


Agenda

About us

What we do ?

How we do it ?



About Us

Able Leadership

Resourceful & Focused Viable & Sustainable

• Provider of High-Quality Cost Effective Enterprise Solutions which includes

o Business Software (ERP & CRM)o Technology Solutionso Data Solutionso Digital Transformation Solutions o Software Quality Assuranceo Infrastructure Services

• Current Headcount of 583. o 406 – RDD Center o 177 – Dispersed globally

• Headquartered in PA, USA with Research, Development & Delivery (RDD) center in India

• Established in 2007 by Bala Balasubramanian Group CEO


History & Evolution

Strong Technology Foundation

Functional / Business / Domain Expertise

Project Management Skills

Balanced Multi-dimensional Growth

2007 2008 2009 2010 2011 2012 2014 2015

Mobile Platform Development &

Enterprise Mobility Services

Microsoft Dynamics Practice

Microsoft Technology Solutions

.NET Framework, SharePoint, SQL Server,

MSBI, BizTalk

Infrastructure with Cloud

Enterprise Information

Management

Open Source Technology

Web Applications

Social Media Integration

Oracle Platform Technology Solutions

Quality Assurance

Big Data

More ERPs, CRMs

Internet of Things

CMMI Action Plan

Technical Expertise

Functional Skills

Business Analysis

Industry Vertical SMEs

Technical Writing

Project Management

Infrastructure with Cloud


Our Core Values

High Performance Service Organization


Lines of Business

Enterprise Solutions

Business Software(ERP & CRM)

• Salesforce

Technology Solutions

• Digital Transformation (Web Application, Mobile Application, IoT)

• Open Source (PLs/ Frameworks, CMS DMS, Web Servers BI)

Data Solutions

• EAI

• MDM

• Data Governance

• DW/BI

Quality Solutions

• Configuration Management & Orchestrations

• Cloud Testing

• Mobile Testing

• Security Assurance

• Test Automations

• Managed Testing Services

Infrastructure Services

• Cloud Migrations & Virtualizations

• Hardware, OS, Network, Storage, Firewalls• Microsoft Dynamics

Suite (AX, NAV, GP, CRM)

• Microsoft (SQLServer, MSBI, SharePoint, Core .NET, BizTalk)

• Microsoft BI

• Oracle E-Business Suite

• Oracle(Database, OBIEE, Fusion Middleware, Exadata, Web Center)

• Oracle BI

Microsoft Platform Solutions

Oracle Platform Solutions

• DevOps

Options • Ad-hoc support • Managed Services

• Data Center Management


Our PeopleKARYA Technologies

Group Chairman / Group CEO (USA)/CFO

CEO India / VP Global Services

Digital Solutions150

Microsoft Practice 173

Dynamics

Oracle Practice 149

Microsoft Resource Pool

Data Solutions

Data Solutions Resource PoolDB AdministratorsData Architects/ ModelersETL DevelopersReport DevelopersAnalytics DevelopersDW/BI ArchitectsIntegration ExpertsMDM SpecialistsData Governance Consultants

100609200605050504

70

Digital Solution Resource Pool

Web Application Developers

Mobile Application Developers

UI/UX Designers 10

Java 15.NET 13

iOS 18Android 25Windows 15Hybrid 40IoT Application Developers 14

Infrastructure Including Cloud 30Quality Assurance 40 DevOps 08

Delivery Manage-ment Group 72

Delivery Manage-ment Resource PoolDelivery Managers

08

Delivery Coordinators

18

Business Analysts

25

Industry Vertical SMEs

14

Technical Writers 07

Chief Architect (CTO) Global Delivery Head HR, Admin, Finance (GM)Marketing (CMO)

NAV

Epicor

16

06CRM 12

AX 50

GP 12

SharePointSQL Server & MSBICore .NET DevelopersBizTalk

18243203

Oracle Resource PoolDatabase 27

EBS 31

Fusion Middleware 21

PL/SQL 20

Core Java 24

Hyperion/Essbase 12

OBIEE 14


Global Footprints

KARYA’s Headquarters

Research Development & Delivery Center

Global Clients

63 Clients

75% - End users

25% - ISVs & VARs

18 Countries 10 Industry Verticals


Some of our Esteemed Clients

http://www.truland.com/


Partnering With Technology Leaders


Agenda

About us

What we do ?

How we do it ?



Our Service Offerings

24×7×365 Production Support

KARYA offers end-to-end services to your entire SharePoint Ecosystem

Advisory Solution DeliveryContent Management

Document Management

Collaboration PortalsInternet, Intranet, Extranet

Enterprise Search

SharePoint Online

SharePoint BI

SharePoint Infrastructure

SharePoint Ecosystem

• Implementation/Upgrade• Infrastructure Setup• Installation• SharePoint Farms, Setup• Configuring SharePoint Services• Migrate – Sites, Site Collections,

List/Libraries, Projects, Folders Application & Searches

• Migration to SharePoint Online• Development – SharePoint

& .NET Platform• Quality Assurance• Training

• Entire SharePoint Ecosystem Support

• Scope: Hardware, SharePoint App, Cloud

• Types: Level 1, Level 2, Level 3

• Administration• Environment Monitoring • Troubleshooting & Recovery• Security/Access Support• Health Check & Diagnostics• Performance Optimization• Patches & Service Packs• Fully Managed Production Support

• Healthcheck Assessments & Recommendations• Enterprise Collaboration

• Portals, Yammer• Workflow Management• Content Management• Document Management

• Performance & Security

• Architecture, Planning & Roadmap• Infrastructure Plan

• On Premise / Online / Hybrid• Implementation/Upgrade /

Migration Plan• Failover & Disaster Recovery

Workflow Management


Technology Competency


Architecture Design

Infrastructure• H/W, S/W, OS, DB• Network, Firewall, Load Balancers• Security Appliances

SharePoint Application• OOTB vs. Customization• Capacity Planning

Governance

Physical Architecture/Solution

Server Farms Services Site Collections Sites (Intranet, Extranet, Internet) List/Libraries Projects Folders Applications Search

• Branding• Content Management• Document Management• Searches• Internal & External Collaboration

• Portals• BPM including WFM• Dashboards, BI Reports

• Industry Vertical Aspects

Logical Architecture/SharePoint Building BlocksFunctional/Business Architecture

Inputs

Comprehensive Analysis

Deliverables

Requirements


Administration

• SharePoint Environment Setup - Install, Upgrade

• Administration of Microsoft servers • Active Directory• Domain Controllers, Kerberos & Group Policies • Configuring Service Applications

• MetaData, Search, User Profile, Business Connectivity, Performance Point ….

• Deployments

• Creating Migration Scripts, Job Schedules and Performance Monitoring Scripts

• Backup & Disaster Recovery Plans

• Managing end-user policy and Access Permissions• Change Management• Server Upgrades, Maintenance Fixes, Vendor-supplied Patches

Implementation / Upgrade / Migration

Operational Mode


Core Development

Site Collections and Sites – Team Sites, Publishing Sites… Core SharePoint Development & Customization

• Branding - Creating Custom Master Pages, Site Publishing and Social Components

• Web Parts

• SharePoint Apps including Office 365

• Workflows

• InfoPath Forms

• Content Types Integrate LOB Systems with SharePoint using Business Connectivity Services Web Content Management Document Management Records Management & Compliance

New & Enhancements


Development (Customizations & Enhancements)SOLUTION DELIVERY

• Core SharePoint• Integration• Reporting & BI• Add-Ons

First Phase Second Phase

• Solution Design• Delivery Approach• Estimates• Project Plan

Testing DeploymentDevelop-ment

Requirement Gathering Analysis

Maintenance


Enterprise Integration for SharePointSOLUTION DELIVERY

FTP

Web Services

Messaging

ETL, EAI

• ERP/ CRM• Other DMS, CMS Data

and Image-capturing Systems

• Other LOB Systems…

• Portals• Internet• Intranet

• Commerce Solutions• Mobility

• Integration & Collaboration• Vendors• Customers• Other External Parties


Operations, Maintenance & Support24×7×365 PRODUCTION SUPPORT

Objective• Post Go-live Stabilization• Stable State Maintenance & Support• Proactive & Reactive

• Environment Monitoring• Security Admin – User Role & Privileges• Troubleshooting• Failure Recovery• Bug Fix-related Development

• Core SharePoint• Integration - .NET, Web Services

• Pro-active Maintenance• SP, Patches, Hotfix

• Non Production Environment Management• Vendor Liaising• Deployment

• Hardware & OS• Network

• SharePoint Application• Database

Multi-Channel Multi-Level 24×7×365

Technical Support Functional Support

• Configuration & Setup

• Troubleshoot & Fix

• EU Functional Support

• How to Use it

• Comprehensive Training

• Testing Support


Reporting & Business Intelligence

• Designing, Rendering, Analyzing Microsoft Business Intelligence outputs in an Integrated Environment

• Data Summarization & Analytics using Excel Power Pivot Tools

• Role-based Access

• Data Filtering using Web parts

• Dashboards

• Integrating LOB Systems

• Microsoft Dynamics Suite – AX, NAV, GP, CRM

• Oracle-based Systems

• Salesforce CRM

• ADP Payroll

• Other 3rd Party Systems


Industry Vertical Features

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Health Care

Manufacturing Software & Services Telecom

Utilities

Energy

Insurance


Training ServicesSOLUTION DELIVERY

Curriculum Structuring

Content Sourcing &

Development

Training Delivery

Training Need Analysis Assessments

Our Approach – Custom Training

• Product Functionality Focused Training• Role-based Training

• Train the Trainer

• End User Training – Business &

Technology

• On-Job Training

• Product Functionality Focused Training

• Greatly Enhances Productivity• Real-time Hands-on• Certified/Experienced Trainers

Types of Trainings Key Benefits


Advisory Services

Our Approach

• Enterprise Architecture Consulting• Infrastructure Including Cloud Enablement• Application Portfolio

• ERP/CRM • Data Management & Integration• Web/Mobile Commerce• Collaborative Systems

• Complex Business Scenarios Handling• BPM & Workflow Management• Industry Vertical Add-ons• Globalization & Localization

• Advanced Technology Incorporation• Enterprise Mobility• Warehouse Automation – RFID, Beacons• Big Data• Opensource Technologies

• Continuous Improvement Measures• Proactive • Reactive

Our Current Engagements

Analyze the Situation

Identify the Problem

Shortlist Solution Options

Evaluate Options with Working Prototypes

Recommend Best Solution

Methodology

Doc

umen

tatio

n

Detail O

rientation

Justification


KARYA’s Industry Verticalization

Industries We Serve

7% 2%

21%

51%

13%

7%

Agriculture Food & Forestry

Health care

Manufacturing

Services

Supply Chain Management

Utilities

ADVISORY


KARYA’s Industry Verticalization (Contd…)

Agriculture Food & Forestry• Dairy Products• Food & Beverage• Poultry• Wood Processing Ship Building

Health Care• Hospital• Pharmaceuticals

Utilities• Natural gas• Electricity• Telephone• Water

Services• Automotive• Carpentry• Education• Engineering- Construction/

Electrical/Electronics• Equipment Rental• Financial Services• Hotel/ Hospitality• Information Technology• Management Consultancy• Packaging• Professional Services• Thermal Solutions• Travel

Manufacturing• Discrete Automotive• Discrete Medical devices• Process Building Materials• Process Cement• Process Chemicals• Process Metal Finishing• Process Paper• Process Pharmaceuticals• Process Plastics

Supply Chain Management• Logistics/Distribution/ Transportation• Retail• Trading / Export/Import• Trading Apparel• Warehouse and Inventory Management• Whole Sale

ADVISORY

• Metal Mining• Oil & Gas

Mining


Specialized Services for ISVs / VARs / Management Consulting Firms

• Pre Sales Support (RFP, POC, Documentation)

• White Labelled Services• Roadmaps, Architecture & Planning• Installations, Setup & Configurations• Application Development

• Core Functionalities• BI / Analytics• Integration • Adv. Tech features – Mobility , RFID,

Bar Code• 24×7×365 Operations, Maintenance and

Production Support• Training• Managed Services

• Reselling

Key Benefits

• Resources• Competency• Demand Based Scalability • Dedicated if required

• White Labelling with Trust & Confidentiality• Cloud & Hosting Services• Favourable Pricing


Our Technology

Microsoft

Mobile


Our Enterprise Service Offerings

• Microsoft Platform Services• Microsoft Dynamics Suite (AX, NAV, GP, CRM )• SharePoint, SQL Server, MSBI, BizTalk, .NET,

Office 365, Azure

• Oracle Platform Services• Database, E-Business Suite, Fusion Middleware,

OBIEE, Exadata

• Digital Transformation Services• Web, Mobile, IoT

• Data Management Solutions• DW / BI, EAI, MDM, Data Governance

• Quality Assurance Services• Infrastructure Services

• Server, Hardware, Cloud, DevOps


Agenda

About us

What we do ?

How we do it ?



Engagement

How we do it ?

Process

Documents Executed

Delivery Mechanism with Tool

Knowledge Transfer

Types of Engagement

Overall Process

Collaboration – Mode, Timings

Modes of Engagement

People & Logistics

Pricing


Types of Engagement

Types

Opted During

Support Requests (Mostly)

Project Requests (Occasionally)

We Support you for the Hours Purchased

You Purchase certain Monthly hours, We agree scope and serve you for the hours

Resource Requests

We Offer Fully Dedicated Resources

You request certain skillset(s). We Fulfil, & you manage those Remote Resources as your team

License Requests

We help Procure Licenses

Project Requests

We Undertake Projects

You can assign us end-to-end projects

We help you purchase Microsoft, Oracle and other third-party licenses, Cloud and other Hosting spaces

• System Monitoring Break fixes & other Production Support Activities

• Application Design & Development

• Sys Admins, DBAs • Developers• QA/QC Resources

• Application Design & Development

• Infrastructure Implementations,

• Quality Assurance

• Microsoft Dynamics Licenses,

• Oracle• Dell


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Overall Process

Document Execution & Engagement Kick-offSign MSA, SOW, SLAFormal kick off meeting

Designate KARYA/Client POCs

Establish Client ConnectivityVPN & Preferred Access Tools

Setup Client in KDMS*

Knowledge TransferOn all aspects to our senior Functional & Technical

Consultants

Engage, Execute & DeliverAnalyze, Design, Develop, Deploy, Test,

Maintain

CollaborateContinuous Meetings, Reporting & KDMS

• High Degree of Resource Scalability• Much Faster Resolution• All Technical, Functional, Administration & Industry

Vertical experts under one roof• Judicious combination of People, Processes &

Tools

Highlights of our Engagement Process

One

-tim

e Ta

sks

Rec

urrin

g Ta

sks

* KDMS is KARYA’s Delivery Management Portal, a SharePoint based Web Application hosted on Azure


Documents Executed

Default SLAMaster Service Agreement

SOW

SLA

Mutual Signing of KARYA’s MSA with Default SLA

Mutual signing of the first SOW along with SLA & Engagement Kick-Off

Mutual signing of additional SOWs for subsequent projects during the course of time


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Knowledge Transfer

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Identify Systems Relevant to KARYA’s Scope

Gain Access to the Relevant Systems

Document Findings & Review with Client

360o Technical Analysis

360o Functional Analysis

Inventory the Client’s Enterprise System

Socialize within our Delivery/Support Team

From KARYA to ClientApproach

Objective

Understand • As-Is Scenario• Current Pain Points Document• To Fill Gaps• To Educate KARYA Support Teams

Scope

• Depends on Scope of SOW• Comprehensive or Targeted• Core Application • Add-ons or Legacy Systems (if any)

Method• Use Senior Consultants & Developers• Run Scripts, Inspect Logs• Review

• Processes• Documentations• Code Base

• Conduct Client Interviews

From Client to KARYA

Project Requests

• Design Documents – Functional & Technical• User Adoption Training & Documentation• Best Practices Documents

Support Request

• Requests Knowledge Base – Issues & Resolutions

• Operational Statistics

• User Instructions


Delivery Mechanism with Tool

` `

What is a Request? – One of the Four from the Client• Project Requests (PR) Such as

• Implementation, Upgrade• Analysis Design – Architecture, Infrastructure, BRD, TDD• Application Development – SharePoint, Integration• Documentation

• Support Requests (SR) Such as• 24×7×365 Operations, Maintenance & Prod Support

• Hardware, Software, Network, DB & SharePoint• Troubleshooting• Failure Recovery, Break Fix• Security and Access related• Infrastructure and Sys Admin Tasks • How Stuff works

• Advisory Requests (AR) Such as• System Architecture and Integration

• Intranet, CMS, DMS, BPM, Workflow Management• Project Management• Product and Process Training• Continuous Improvement

• Resource Requests (RR) Such as• Admins – SQL Server• Developers – SharePoint, CMS, DMS, .NET• Project Managers and Business Analysts

Request Management


Delivery Mechanism with Tool (Contd.)

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Request Pipeline

New PipelineRequest created, categorized,

estimated & client approved

Execution PipelineRequest gets worked on

Client UAT PipelineRequest undergoes Client

UAT

Billing PipelineRequest gets Invoiced

Request HistoryRequest gets Archived

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Advantages of using KDMS

• Strongly SLA driven

• Alerts and Workflows at right stages

• Works well for Project & Support Requests

• Handles Traditional & Agile Methodologies

• Complete Visibility

• Cloud-hosted and web-based solution

• Accessible anytime anywhere

• Real-time status updates on Requests

• Placeholder for relevant SDLC Documents

• Knowledge base that stores/grows – Issues &

Solutions


Collaboration – Multi - Modal

Chat

• Ability to adapt to any Client Mode of Messaging system

• Support Professional Conference Platforms like Skype, WebEx, Go To meeting, join me

Status Reporting• Sharing Project Artefacts Plans, Estimates,

Strategy & Roadmaps• Send Meeting Requests

Client System Access/Connectivity

• Static IP• Virtual Private Network (VPN)

• Cloud (DropBox)• Common Source Controls (BitBucket)

Day-to-day Task/ Activity

• Adapt to the clients existing Test Management, Bug Tracking, Task Management Tools / Usage of Common tools

• Propose a new model after POC• Usage of KARYA’s in-house tool (KDMS)

E-mail

Status updates• Daily, Weekly, Monthly, Quarterly & Annual

Status Reports Sharing, Project Artefacts Plans, Estimates, Strategy & Roadmaps

Exclusive Mail group• Access only to Client & KARYA members• Send Meeting Requests

Conferencing

• Ability to adapt to any Client Mode of Conferencing

• Support Professional Conference Platforms like Skype, WebEx, Go To meeting, join me

Modes of Conferencing• Voice conferencing • Web conferencing • Video conferencing


Collaboration – Timings

• Project Requests will be handled in our Business Hours with 2 to 3 hours of collaboration in client’s Business Hours. • Support Requests will be fulfilled on 24×7×365 basis.

KARYAs Standard Business Hours

Sydney,Australia

Tokyo,Japan

Indian Standard Time

Dubai, UAE

Frankfurt, Germany

London,UK

NewYork, US

Los Angeles, US

2:00 PM 1:00 PM 9:30 AM 8:00 AM 6:00 AM 5:00 AM 12:00 AM 9:00 PM





4:30 PM 3:30 PM 12:00 PM 10:30 AM 8:30 AM 7:30 AM 2:30 AM 11:30 PM

5:00 PM 4:00 PM 12:30 PM 11:00 AM 9:00 AM 8:00 AM 3:00 AM 12:00 AM

5:30 PM 4:30 PM 1:00 PM 11:30 AM 9:30 AM 8:30 AM 3:30 AM 12:30 AM

6:00 PM 5:00 PM 1:30 PM 12:00 PM 10:00 AM 9:00 AM 4:00 AM 1:00 AM




8:00 PM 7:00 PM 3:30 PM 2:00 PM 12:00 PM 11:00 AM 6:00 AM 3:00 AM

8:30 PM 7:30 PM 4:00 PM 2:30 PM 12:30 PM 11:30 AM 6:30 AM 3:30 AM

9:00 PM 8:00 PM 4:30 PM 3:00 PM 1:00 PM 12:00 PM 7:00 AM 4:00 AM






12:00 AM 11:00 PM 7:30 PM 6:00 PM 4:00 PM 3:00 PM 10:00 AM 7:00 AM

Timings


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Modes of Engagement – People & Logistics

* Need based Travel

Use Cases KARYA’s SiteModes

Mode 1

Mode 2

Fully Remote (to the Client)

Client Site

• 24×7×365 Operations, Maintenance & Production Support

• Development Projects• Infrastructure Services

• Implementation Projects

• Comprehensive Industry Vertical Add-ons

• Training

Project Manager (POC) Resource Pool:• Solution Architect• System & App Administrators• Senior Developers

• Core SharePoint, CMS, DMS, MSBI• Business Analysts• QA/QC

Project Manager (POC) Resource Pool:• Solution Architect• System & App Administrators• Senior Developers

• Core SharePoint, CMS, DMS, MSBI• Business Analysts• QA/QC

Hybrid

Mode of Engagement

• None

• Project Manager (POC)• Solution Architects*• Sr. Functional

Consultants*• Sr. Technical

Consultants*• Industry Vertical SMEs*

Resource Location


Features of Our Model

Facilities• State-of-the-art closed IT Facility in Country’s Premier

IT Park• Security Surveillance & Monitoring

Network, Bandwidth & Security• 3 Dedicated Communication Lines to USA ( Skype

Business Conferencing)• Recovery Time of 5 Minutes or less DR• Power Backup for 3 Days• Enterprise grade SONIC Firewall SecurityHardware

• State-of-the-art Employee Laptops (i5 & i7)• SAN storage TFS & Git Hardware• Two Data Centers (Development Sandboxes &

Dedicated Production Hosting)• Dedicated Network for Cisco VPN Fortinet (Global

Clients) Hardware & Software

Communication• Secured Wi-Fi for Employees• Lync-enabled Conference Rooms with Video

Conferencing Facility• Dedicated Tunnel Line for USA• Hi-Speed lines for other regions

Resources• Highly Experienced/Competent Resources• Thoroughly Screened/Background Checked• Trainings to improve Productivity• Motivation & Employee Welfare Measures


Agenda

About us

What we do ?

How we do it ?



ValueEfficiency (Time, Cost, Quality)

Client Focus SLA Compliance & Professionalism

Global Delivery ModelAgile, Responsive & Communicative

Competency (Skills, Experience & Complex Problem Solvers)Solution Architects, Administrators, Functional & Technical ConsultantsBusiness Analysts, Project Managers, SMEs

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Why KARYA Technologies?

Comprehensiveness (Depth & Breadth of Services)Advisory, Delivery & 24x7 Production Support Services forArchitecture, Infrastructure, Application Design, Development, Integration & QA


Beyond Basics

Performance Tuning

Mobile Enablement

IntegrationIntranet and InternetERP/CRMBusiness IntelligenceOther LOB Systems

Industry Vertical Flavor


Our Current SharePoint Projects

• Upgrade to newer version of Microsoft SharePoint 2013/SQL Server upgrade. USA (3)

• Implementing Corporate Websites & Intranets for Enterprise Verticals; Construction, Rental and Retail. Middle

East (4)

• Implementing Business Intelligence Portals in Microsoft SharePoint with KPIs, Scorecards & Executive

Summaries USA (2)

• Migration of Enterprise Content

o Lotus Notes to Microsoft SharePoint Australia (1)

o Joomla to Microsoft SharePoint Europe (1)

• Application Maintenance and Support of various versions of Microsoft SharePoint USA (4), AUS (2), Europe (2)

• Implementing and Integrating of Dynamics Enterprise Portal in Microsoft SharePoint Middle East (2)


QUESTIONS

KARYA Technologies Affordable And Best Microsoft Sharepoint Service providers

Documents

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