Karoliina Luoto, Scan Agile 17: Why agile customers become monsters

Karoliina Luoto · Scan Agile 2017 March 2, 15:00, Track 2

Why agile customers become monsters?And how can they be helped?

Karoliina Luoto + CodentoConsultant and Coach for Agile Lean development Focus: product leadershipBefore: systems agilist, collaboration specialist, product owner

Change agent’s right handin lean software development

Let me tell youA story

[email protected] · @totoroki · +358 40 765 8504

Photo: Sam Howzit, FlickrPicture: Malabooboo, Flickr

Monsters Inc.Wanted to develop an e-child-scarer

Picture: © Disney Pixar

The productmanager team had heard about this Scrum thing and wanted to try it out



A company called Monsters Inc.Wanted to develop an e-child-scarer


The project boardWas a bit suspicious about agile



A company called Monsters Inc.Wanted to develop an e-child-scarer


But the e-scarer had potential- So they found the money

The brand new Product Owner was super happy about how Scrum seemed

”We don’t need to plan, we’ll just find a team, start developing and see what happens!”



The Development Team Was talented and visionated


The Product Manager TeamWorked their arses off


Writing and prioritizingBacklog items

And the team really got Sprint goals completed

And the team really got Sprint goals completedOften Sprint ReviewsWere revelations for POs


So this is the kind of productWe are building! Seems Excellent!


POs got loads of user feedbackAnd tried to answer it all


Time flied, project board tiredWhen do we get the results?


The Scrum Team did greatBut nobody seemed to understand


Finally the PO burnoutedIt seemed impossible to succeed


The project was shut down:”Agile is not for us”



It’s easy to loose the visionIn the middle of everything

Monsters returned to The old manual scaring system


*The dev team was baffledWhat had gone wrong?

The team and others were baffledWhat had gone wrong?

The team was baffledWhat had they done wrong?

So how could theDevelopment Team have helped?

Agile Client Hand-Holder Testfor Scrum Masters and Dev Teams1. Have you had a liftoff (kickoff) for both methods AND

product vision?

Test by: Karoliina Luoto

2. Have you asked for project management vision on the value of the product? Vision document? Lean canvas?

3. Does your Product Owner have an overall product plan, like a user story map?

8. Have you told the Product Owner what you feel is worth focusing on? 9. Are you focusing on 20 % solutions that can fulfill 80 % of the need?

6. Are the decision-makers attending reviews?

4. Are you asking the PO to test – early and often?

7. Is your Product Owner attending retrospectives?

5. Is someone tracking user value over sprints?

Tools forHelping out the client


Make them doA vision canvas

It forces to check all the basics are thought throughIf the vision is clear, it will only take them an hourFocus on the validations – how are the assumptions verified?


Make them doA product map

Free-choice technique,essential to see the whole productHelps planning for Minimum Lovable Product


Helps inspection of progress

Users (described with personas)

Activities e.g. ”cookinglunch”

Stepse.g. ”making the sauce”

Details e.g. ”adding wine”

Releaseslice

User Story Mapping

Model by: Jeff Patton

Get value feedbackFrom Users in Sprints

”Would you recommend this to a friend?”

Get the feedback to the board

Light protos, open betas, A/B testing…Do not trust the loud minority


Picture: gdsteam, Flickr

It’s about value managementAnd you can help!


The End Codento.com

Karoliina Luoto · @totoroki · +358 40 765 8504

Further tools and readingGreetings to your Product Owner • Karoliina Luoto: Tuoteomistajan Scrum-pikaopas

http://content.codento.fi/download/tuoteomistajan-scrum-pikaopas

• Downloadable vision canvas in Finnish: http://www.codento.fi/lataa-lean-visiolakana-ohjelmistoprojektiisi/

• Downloadable vision canvas in English: http://www.codento.fi/en/service/agile-methodologies-and-lean/

• Jeff Patton: User Story mappinghttp://jpattonassociates.com/user-story-mapping/



http://www.codento.fi/lataa-lean-visiolakana-ohjelmistoprojektiisi/

http://www.codento.fi/lataa-lean-visiolakana-ohjelmistoprojektiisi/

http://www.codento.fi/en/service/agile-methodologies-and-lean/

http://www.codento.fi/en/service/agile-methodologies-and-lean/

http://jpattonassociates.com/user-story-mapping/



Karoliina Luoto, Scan Agile 17: Why agile customers become monsters

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