Karma Roadside Assistance - Karma Automotive · PDF file Roadside AssistanceDEAR KARMA OWNER...

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Transcript of Karma Roadside Assistance - Karma Automotive · PDF file Roadside AssistanceDEAR KARMA OWNER...

  • K A R M A R E V E R O R O A D S I D E A S S I S TA N C E

  • Karma Automotive LLC 3080 Airway Avenue, Costa Mesa, California 92626 www.karmaautomotive.com www.karmaautomotive.com/owners

    Document Number: C1810ASD5078 Revision 1.0 (May 03, 2017) © 2017 Karma Automotive LLC. All rights reserved.

    ROADSIDE ASSISTANCE

    © 2017 Karma Automotive LLC. All rights reserved. Information contained in this document is based on the latest information available at the time of publishing. Reprinting, translation and copying are not permitted without prior authorization. KARMA, REVERO and the Karma Logo are registered trademarks of Karma Automotive LLC.

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    ROADSIDE ASSISTANCE

    Roadside Assistance

    ROADSIDE ASSISTANCE

    Dear Karma Owner.....................................................................................................................................4

    How to Get Service .....................................................................................................................................4

    Roadside Assistance Services Provided............................................................................................5

    Items Excluded From Roadside Coverage .......................................................................................6

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    ROADSIDE ASSISTANCE

    Roadside AssistanceDEAR KARMA OWNER The Karma Automotive Roadside Assistance program is a set of complimentary benefits and services provided to Karma vehicle owners. Your Karma vehicle is automatically covered by Karma Automotive Roadside Assistance 24 hours a day, 365 days a year, anywhere in the United States or Canada for five years (60 months) from the date of purchase. Your Karma vehicle is covered regardless of the driver. Our qualified client services professionals and nationwide independent specialized network of Rescue Agents1 will assist you when you need it the most. Please take a moment to familiarize yourself with the services available under this program and keep this brochure in your vehicle at all times. Karma Automotive is committed to providing you with a superior level of service and care. If you have any questions, comments, or ideas as to how we can better service you, please email us at [email protected]

    HOW TO GET SERVICE Please read this brochure to understand how to receive assistance under the Karma Automotive Roadside Assistance program.

    For immediate assistance anywhere in the United States or Canada, Call Karma Automotive Roadside Assistance Toll Free at: 1-844-277-3589.

    When you call Karma Automotive Roadside Assistance, please have as much of the following information available as possible:2

    • Your Vehicle Identification Number (VIN), which is located on your registration, insurance card and stamped on a plate which is visible through the lowest part of the windshield on the driver's side

    • The telephone number from which you are calling and/or a telephone number where you can be reached

    • Owner's name and home address • Exact location of the vehicle, including

    the nearest major intersection or highway number and nearest mile marker

    • The type of service required and a brief description of the problem

    Do not abandon your vehicle. Please wait at your vehicle if it is safe to do so, or in a nearby secure location for the Rescue Agent to arrive.

    Our customer service representatives will confirm the estimated time of arrival and provide you with the information on the Rescue Agent that will be assisting you.

    THIS IS NOT AN AUTOMOTIVE LIABILITY OR PHYSICAL DAMAGE INSURANCE CONTRACT. THIS BROCHURE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO BE ANY TYPE OF CONTRACT. THIS PROGRAM IS NOT INTENDED TO BE USED IN LIEU OF ROUTINE MAINTENANCE OR NECESSARY REPAIRS TO YOUR VEHICLE. KARMA AUTOMOTIVE ROADSIDE ASSISTANCE MAKES EVERY EFFORT TO PROVIDE THE FINEST IN ROADSIDE ASSISTANCE SERVICES THROUGH A COMPREHENSIVE NETWORK OF INDEPENDENT RESCUE AGENTS. SINCE THESE RESCUE AGENTS ARE INDEPENDENT BUSINESSES NEITHER OWNED, CONTROLLED NOR OPERATED BY KARMA AUTOMOTIVE, KARMA AUTOMOTIVE CANNOT ASSUME ANY LIABILITY FOR ANY LOSS OR DAMAGE RESULTING FROM THE RENDERING OF SUCH SERVICE. THE RESPONSIBILITY FOR ALL DAMAGE, LOSS OR UNSATISFACTORY WORKMANSHIP LIES SOLELY WITH THE RESCUE AGENTS AND ANY FACILITIES PROVIDING SERVICE.

    1. Karma Automotive Roadside Assistance services will be provided by Signature Motor Club, Inc. 2. Please note, the owner/driver name, VIN and telephone number must be shared with our rescue agent in order to complete service.

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    ROADSIDE ASSISTANCE

    KARMA AUTOMOTIVE MAY CANCEL ROADSIDE ASSISTANCE COVERAGE ON ANY KARMA VEHICLE AT ANY TIME BY WRITTEN NOTICE. THERE IS NO REFUND AVAILABLE TO YOU IN THE EVENT OF CANCELLATION. THE SERVICES, POLICIES AND PROCEDURES DESCRIBED IN THIS BOOKLET ARE SUBJECT TO CHANGE WITHOUT NOTICE.

    ROADSIDE ASSISTANCE SERVICES PROVIDED EMERGENCY RECOVERY

    If your Karma vehicle becomes inoperative due to a mechanical breakdown, or if you have any concern that it cannot be operated safely, Karma Automotive Roadside Assistance will arrange recovery of your Karma vehicle to the nearest Karma Automotive Retailer (or an alternate repair facility, depending on the roadside event).

    If emergency recovery is required, the service will be provided by an open (not covered or enclosed) flatbed truck. Your vehicle will be moved from the location of disablement to the nearest Karma Automotive Retailer within a maximum distance of 100 miles. You are responsible for the cost of recovery in excess of 100 miles or transportation to a Karma Automotive Retailer other than the nearest location. A request to recover your vehicle to your home will also require additional payment if that distance exceeds the distance to the nearest Karma Automotive Retailer. Please be aware that for security reasons, the recovery service will not be provided for unattended vehicles. A licensed driver must accompany the vehicle at the time of service.

    Fees for excess mileage and additional services that are not covered under the Karma Automotive Roadside Assistance program will be determined and billed at the time of disablement and paid directly to the Rescue Agent.

    A KARMA REVERO CANNOT BE SAFELY TOWED WITH ANY OF THE WHEELS TOUCHING THE GROUND.

    FLAT TIRE

    Your Karma vehicle is not equipped with a spare tire. If the Karma Automotive Roadside Assistance provider determines the tire has a slow leak, the provider will attempt to remedy the leak. If the flat tire cannot be addressed at the location of disablement, Karma Automotive Roadside Assistance will arrange recovery of your Karma vehicle to the nearest Karma Automotive Retailer (or an alternate repair facility, if necessary) within the towing parameters of the service. You should not attempt to repair a damaged tire.

    EMERGENCY FUEL

    If your vehicle runs out of fuel, Karma Automotive Roadside Assistance will provide up to three (3) gallons of appropriate fuel to enable you to reach the nearest gas station.

    LOCK OUTS

    Your vehicle is designed to prevent lock outs from occurring. However, Rescue Agents are trained to assist you with gaining access to your vehicle. YOU ARE SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGES RESULTING FROM THIS ENTRY ATTEMPT. The Rescue Agent will require verification of vehicle ownership, including vehicle registration and photo identification, prior to providing support with access. If the Rescue Agent is unable to provide access to the vehicle, your vehicle will be recovered to the nearest Karma Automotive Retailer. You are responsible for payment of all additional labor, as well as all parts, including the cost of replacement keys.

    JUMP STARTS

    If your low voltage battery becomes depleted or your vehicle experiences a mechanical breakdown, the Rescue Agent will provide a jump start for your vehicle. If your vehicle cannot be driven safely, Karma Automotive Roadside Assistance will arrange recovery of your Karma vehicle to the nearest Karma Automotive Retailer.

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    ROADSIDE ASSISTANCE

    UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO "JUMP START" YOUR VEHICLE.

    REUNITE TOW

    A reunite tow is not covered under the Karma Automotive Roadside Assistance Program. In the event your vehicle is delivered to a Karma Automotive Retailer you are solely responsible for your own transportation after the recovery service has been rendered and return transportation to your vehicle following any repairs.

    TOW AND STORE AND TOW

    If the Karma Automotive Retailer is closed at the time of delivery, Karma Automotive Roadside Assistance will arrange for the storage of the vehicle and redelivery when the facility reopens.

    ITEMS EXCLUDED FROM ROADSIDE COVERAGE • Parts and/or labor costs for any

    replacement keys, lock cylinders and key fobs

    • Delivery of a battery • Recovery of a vehicle from one Karma

    Automotive Retailer capable of providing the necessary repairs to another Karma Automotive Retailer for any reason

    • Accidents and rescue of your Karma vehicle involved in any accident is not covered under Karma Automotive Roadside Assistance. For accident recovery, please contact your insurance company

    • Except as provided in this brochure, the cost of any parts,