Karen Mitchell - SeniorBusinessAnalyst

Curriculum Vitae of Karen Mitchell {

Karen MitchellSenior Business AnalystTechnical Consultant

Cell: Email: Location:

[email protected], New Zealand

Skills Summary

Senior Business Analyst / Agile Product Owner / Consultant- Hold long term vision of product while maintaining detailed-focus on short term objectives- Elicitation of business requirements, analysis of current and future states, develop technical requirements for product integration,

create UML Diagrams including Use Cases, Activity, Sequence, Component, Network, Workflows.- Plan strategies with customer to meet organization and product goals- Create PBIs, manage sprints, write test cases, perform QA, plan releases, communicate progress with key stakeholders

Technical Consultant- 15 year track record of exemplary analytical and

interpretation skills- Experience with start-ups and growing products- Progressive Business Analyst and Implementation

experience in complex technology projectsLeadership

- Sales Inspire and empower colleagues- Experience in mentoring senior and junior teams- Delivering solutions in a complex environment- Leading integrated teams using Agile Methodologies in

complex and technical environments- Strong collaboration skills- Improving methodologies, processes and tools- Respected role-model, mentor and adviser

Personal Attributes- Fun and focused, energetic and proactive approach- Strong multi-tasker- Calm and confident in the face of competing priorities- Able to make pragmatic, educated, strategic and justifiable

decisions on a day to day basis- Collaborating to solve challenging strategic problems- Well-honed critical thinking skills- Strong business intelligence acumen- Engaging and approachable personality and the passion to

empower and motivate teams towards achieving goals- Big picture vision and a detail-oriented practical focus- Highly skilled in the art of building, balancing and managing strong

relationships with key stakeholders and vendors in all areas of the business.

Employment History (Summarised)

- Mitchell Solutions Group LLC 2010 – Present Senior Agile Product Owner/Senior Business Analyst- ScriptPro – Mission, KS 2005 – 2014 Interface Engineer- KM Software – Mission, KS 2003 – 2005 Software Design Engineer- Computers, Networks, Solutions Inc 2002 – 2003 Software Design Engineer- FileControl.com, Houston TX 2000 – 2002 Web Design Engineer- Telescan Inc, Houston TX 1999 – 2000 CNBC.com Web Developer- OnCuity Inc, Houston TX 1999 – 1999 Software Developer- Exxon Upstream Technical Computing 1998 – 1999 Master Publisher- Productivity Point International 1997 – 1998 Technical Trainer

411 Queen Street | Auckland 1010 | New Zealand | 029-127-7765 | [email protected]


Employment Profile Senior Agile Product Owner/Senior Business Analyst – Mitchell Solutions Group, LLC | IT Consultant (2010 – present)

Consultant to IT21 Solutions (2014 – present)

Consultant for a leading CADD Pump company acting as agile product owner / senior business analyst for the EMR Product line which integrates 3rd party data feeds into a mobile application creating a paperless billing workflow solution for their CADD pump customers and other related product lines including Asset Tracking for Medical Devices, and mobile applications to support paperless workflows for Laboratory Orders.

Key Achievements: Increased the client’s program from 7 to 53 participating facilities in 14 months – 657% growth Increased number of vendor interfaces integrated into product lines from 3 to 9 in 14 months – 200% growth In the first 60 days, built a data reconciliation tool which:

o Increased billings by an average of 10% for facilities participating in the program by identifying lost due to missed steps in manual paperwork processes.

o Increased the efficiency of customer service issue-to-resolution time by an average of 80%. Developed Disaster Recovery and Data Migration Plan for EMR Project to support clients move to new Data Center.

Senior Agile Product Owner: Hold the long-term vision of the product line while focusing on the details to bring the vision to life. Expertise in understanding client operations, elicitation of business requirements, analysis of current and future states, and business

case development, and technical requirements for product integration. Work closely with Sales Director and C-Level executives to develop pre-sale marketing strategies, participate on sales calls with

new customers and vendors. Clearly articulate the effect the Business Processes will have on customer experience. Manage the critical activities involved in the achievement of customer's delivery schedules, operational, and quality objectives. This

includes defining definition of done, product release requirements, and market strategies. Continuously communicate the release delivery status to stakeholders inside and outside the teams, engage stakeholders for feedback.

Advise on the change management strategies and programs that will ensure the migration from current to desired business state. Develop, maintain, and prioritize product backlog items and test cases ensuring that the integrated development teams always have

sufficient items refined and understood in near iterations to allow them to work efficiently and effectively on delivering bug-free, timely results with highest relevance to the customer’s development milestones while staying motivated and engaged in the long and short term vision of the project.

Create and maintain UML diagrams including Use Cases, Activity, Sequence, Component, Network, Workflows specifications.Change and Release Management:

Perform QA testing, create environments for User Acceptance Testing, schedule release dates to achieve client’s production goals. Monitor change release through post-production support.

Support: Validate software behavior and data issues reported by multiple departments in the organization. Includes root cause analysis with

solution options clearly communicated to the customer. Develop supporting documentation including Software Change Requests and Process Flow Diagrams.

Develop tools, procedures, and documentation to help Customer Service teams (Level 1-3) with daily, monthly, and quarterly data reconciliation responsibilities.

Training: Develop functional training materials for the Customer Service and Implementation teams, including documentation, procedures,

and job-specific tools to streamline implementation and data analysis processes. Deliver mentoring and training to the Customer Service and Implementation teams.

Senior Implementations Interface Engineer | Implementation and Engineering – ScriptPro | Mission, KS (2005 – 2014)

Implementations interface engineer with robotics-based pharmacy workflow systems for retail, outpatient, and inpatient pharmacy markets.



Primary responsibilities: Effective technical interface lead in several complex projects with varied multiple deliverables, team members and audiences

requiring ongoing prioritization and relationship management. Lead meetings, develop and manage functional project plans. Provide seamless workflow and communication between departments.

Collaborate with vendors (including EPIC, McKesson, Cerner) to develop and document interface specifications according to system, business and workflow requirements. Configure interface in a variety of communication protocols including HL7, XML, and proprietary data formats for inpatient and outpatient pharmacy settings. Conduct compatibility and certification testing with vendor systems. Rehearse implementation procedures on local and customer test environments and create support plans. Install interface configurations on new and existing products.

Outstanding communication skills including listening and writing. Provide a clear description of complex problems with resolution options presented in an effective, timely, concise, and organized manner. Successfully manage vendor interactions and relationships.

Troubleshoot software, hardware, and network issues related to interface communication, data integrity and performance discovered during multiple phases of the project including pre-implementation, training, go-live, and stabilization periods. Track issues through to resolution.

Develop, maintain, and execute test plans, test conditions, and test cases to assure quality across multiple environmental variables including: platforms, software builds/patches, and infrastructure changes.

Interface subject matter expert. Provide customer- and solution-focused recommendations and specifications directly to Managers, Directors, and Vice-Presidents. Participate in pre-sales meetings to align ScriptPro technology solutions with pharmacy business and workflow strategies. Assist with the development of interface tools, products, processes, and procedures to improve quality of implementations and support.

Key achievements: Department of Veterans Affairs (VA): National hardware, software and workflow implementation. Removed legacy interface

technology, installed customized outpatient pharmacy workflow solutions, and implemented interface messaging standardization with ScriptPro products to the VA National's HL7 OutPatient Automation Interface (OPAI) which, combined, increased pharmacy workflow efficiency and patient safety. Primary point of contact for ongoing vendor relationship for testing new VA PSO patches with VA National and selected beta sites. Interface lead on new ScriptPro products and software improvement projects related to VA initiatives.

Department of Defense (DoD): Global hardware, software and workflow implementation. Removed legacy technology, installed customized outpatient pharmacy workflow and telepharmacy solutions, and installed interface messaging with CHCS’s B2k interface which, combined, increased pharmacy workflow efficiency and patient safety. Dedicated post-go-live support resulted in 2 SAIC global-release patches to resolve data integrity and data processing issues discovered in the B2k interface application. Interface lead on new ScriptPro products and software improvement projects related to DoD initiatives.

Software Design Engineer – KMSoftware | Mission, KS (2003 – 2005)

Created affordable data-driven software and web application tools for small-business markets.

Key achievements: Designed and developed Footprints, a customizable software solution for the archival records needs of the Benedictine

Communities. Primary tools: Visual Fox Pro. Designed and developed WebPrints, a dynamic website management tool to give businesses a simple solution to manage their

website content. Primary tools: PHP, JavaScript, and mySQL on Linux platform Footprints Archival Software has been running from 2004 to present on all Microsoft operating systems from Windows 98 to

Windows 10.

Prior detailed employment history can be provided on request

Formal Education and Certificates

Bachelor of Arts Degree – University of St. Thomas | Houston, TX

Majored in Psychology and earned minors in Philosophy and Literature. Graduated Magna Cum Laude.



Study Abroad in Pécs, Hungary – Janus Pannonius Tudományegyetem

Conducted empirical research as part of an undergraduate program; Research was later published in a journal article: European Psychologist, Vol 5(4), Dec 2000, 259-268. http:// psycnet .apa.org/journals/epp/5/4/259/

ReferencesAvailable on Request


http://psycnet.apa.org/journals/epp/5/4/259/

Karen Mitchell - SeniorBusinessAnalyst

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