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Transcript of Karen davie scott presentation
ICT Governance
Karen Scott DavieChief Information Officer NSW Business [email protected]
Agenda
Why is ICT Governance important for the business?Key IT Governance Decisions ICT Principle DecisionsCase Studies
• Professional Services organisation NSW Business Chamber
Lessons Learned Q&A
Why is ICT Governance important?ICT Business Principles
• Leverage economies of scale• Standardise processes and technologies where
appropriate• Common tools and business diversity
(one ERP systems)• Cost Control and Operational Efficiency• Alignment and responsiveness to negotiated
business requirements
Key ICT Governance Decisions
• ICT Principles decisions • ICT Architecture decisions• ICT Infrastructure decisions• ICT Investment and prioritisation decisions• Business Applications needs
5 key interrelated ICT decisions
ICT Principle Decisions
• High level statements about how ICT is used in the business
• Aim to gain above industry-average business value from ICT
• Clarity and focus enterprise decisions• Optimises the business’ results
Case Study
NSW Business Chamber Video
Our ICT Goals
• Compliance with ICT Governance & Risk Management
• Architectural integrity• Consistent, flexible infrastructure• Rapid deployment of applications – new/changes and
enhancements• Measured, improving and communication value and
responsiveness
Business Benefits of ICT Governance
Enable the business as a wholeEnsure information integrityPromote common customer viewPromote consistent architectureReuse before buy; buy before buildManage ICT as an Investment
Change Management
Change Approach
• Change Advisory Board • Formal Submission required for (including reasons
and specific outcomes);• Small • Medium • Large
Change Items
• Development of Corporate Applications/Systems• Infrastructure – New/Change/Enhancement• Procurement of ICT defined services $1000
Hardware and Software• SLA’s• Service / Support of ICT• Security• Change of Technology – National
- Server/Desktop
ICT – who we are and what we do
12
Core SystemsAll new systems must be integrated with the core systems and productivity tools
Core SystemsAll new systems must be integrated with the core systems and productivity tools
Major Business ICT ProjectsMajor Business ICT Projects
Main Business OutputMain Business Output
ICT Strategy 2012FY
ACA ICT Taskforce
People Development
Process Improvement
Innovation
RFT Telecommunications Contracts
Acquisitions, ICT Integration projects
CMS platform Corp Website Strategy
Application Enhancements, Upgrades & Continuous improvement
Cost Savings
Cost savings, Vendor Management
ICT Education program
ICT Service Delivery, Mgmt Reporting
DRP Implementation & BCP
ICT Roadmap July 2011 to June 2012
ACA ICT Taskforce
Acquisitions, ICT Integration projects
DMS SharePoint upgrade
Note: ICT Blackout periods 18 Dec 2011 to 10 Jan 2012 and 23 June to 7 July 2012 for any application changes
VisionMission Corporate plan
Business PlansOperational PlansTechnology Plan / Service Level AgreementHR plan…
PMOProject reportingKPI Tracking
Products or ServicesClient satisfaction SurveyProfit
Strategic Process
Smart, Efficient use of ICT
resources
Wel
l Gov
erne
d IC
T
Reduce Complexity
Effective & Valuable Internal
Partnering
Secu
re, Rob
ust a
nd Fl
exible
ICT
Enviro
nmen
t
NSWBC ICT Continuous Improvement Model
ICT Engagement Strategy Model
ICT Engagement
Outcomes
Outputs
Inputs
Organisational Strategy and Competitive Differentiation
Alignment and business
transformation
Operational excellence
Lessons Learned
Questions & Answers