CURRICULUM-VITAE

Correspondence Address:-Rishi gupta21/44 Etawah Bazar near kamla towerDist- kanpur (U.P.)Email-add:rishi_2012@rediffmail.com

:rishi_2012@hotmail.comMo. No.9838033145-9305264201

Rishi Gupta

To prove myself in fast growing Telecommunication industries with the help & guidance of growing companies.

Career Snapshot A competent professional with more than 7 years of experience Operations,

Service Operations and Team Management. Designed implemented and launched a robust customer feedback process

that enables customer to be part of design reworks and analysis Skilled in driving teams and managing CAF operations in the assigned region. A team player with strong communication, leadership, and analytical skills.

Capacity to work under tight schedules and meet deadlines. seamless working relations with manager and costumers

Key Result Areas

Operations Establishing and maintaining files and records for the office. Managing and coordinating activities as appropriate & preparing internal reports

for management. Tracking and monitoring quality of data entry from all sources & Resolve field

employee's problem which comes out from market.

Service Operations Ensuring that operations at the service points match the company’s standards. Enhancing MD-AD satisfaction & monitoring MD-AD complaints.

People Management Providing necessary training to the Team regarding new-updation, institutional

dealing and customer handling.Interfacing with people at all levels, managing healthy work environment and inculcating bonded tea

Employment Profile summary

Aug 2015 to as on Spoke in charge

SoftAge Information Technology Ltd, District-kanpur NagarChief Tasks Handling:

Identifying and implementing strategies for building team effectiveness by promoting cooperation.

Providing a growth-driven environment to the team and sustaining well-planned initiatives for performance management, appraisal and training of Employee's.

Managing a network of AD & MD across the assigned area where my Employee's (MD-runner) are working under mine. Providing them knowledge of PAF verification & trained them for handle problem which comes out from their working area.

Furnishing regular reports directly to the Senior Management for progress achieved and facilitating strategy planning at their end…

june 2012 to july 2015 Team leader

SoftAge Information Technology Ltd, District-Kanpur Nagar

Chief Tasks Handled:

• Identifying and implementing strategies for building team effectiveness by Promoting cooperation.

• Providing a growth-driven environment to the team and sustaining well-plannedInitiatives for performance management, appraisal and training of Employee's.

• Managing a network AD & MD across the assigned area where my Employee’s (VE, VA, MD-runner) are working under mine. Providing them knowledge of PAF verification & trained them for handle problem which comes out from their working area.

• Furnishing regular reports directly to the Senior Management for progressAchieved and facilitating strategy planning at their end...

Oct 2008 to May 2012 Verification Executive SoftAge Information Technology Ltd, MD (SAI ENTERPRISES AND ANAND

COMMUNICATION KANPUR NAGAR)Chief Tasks Handled:

• Handling reporting of VA (verification associate) & report to my TL.

• Play an important role for verification at my working area & verify the all Vodafone CIF.

• Entry of all CIF – KYC on computer & then forward through e-mail to Circle Office.

At last with responsibility handle all CIF to courier BoyTechnical Credentials

Operating systems :- Window XP,Window 2000

Application- :- MS Office,

Academic Credentials

M.B.A. SHOBHIT UNIVERSITY 2015M.COM CSJM UNIVERSITY 2011B.com CSJM UNIVERSITY 2009Intermediate U.P. Board Allahabad 2006High school U.P. Board Allahabad 2004

Personal Details

Date of birth : 30 NOV 1987Father’s name : Ramakant GuptaSex : MaleMarital Status : UnmarriedNationality : IndianLanguage Proficiency : Hindi – Write, Speak, Read

: English – Write, Speak, ReadInterest : Net surfing, listening songs.

Date Rishi Gupta