1871 John Gray Road | Cincinnati, OH 45240

513.317.8346 | kfienning23@yahoo.com

KAITLYN KAY WHEELER

PROVEN PROFESSIONAL WITHIN ADULT SERVICES; EXPERTISE IN ASSESSING & DETERMINING THE NEEDS OF CLIENTS WHILE

PROVIDING THE HIGHEST QUALITY OF LIFE CARE POSSIBLE; SEEKING PROFESSIONAL GROWTH OPPORTUNITIES

SKILLS

Strong interpersonal and communication skills Advanced PC skills MS Office Suite literate Active learner with a desire to grow

Time management and organizational skills Solves problems creatively Excellence in customer service Advanced in working with the aging population

WORK EXPERIENCE Diversicare of St. Theresa, Cincinnati, OH January 2014-Present Admissions and Marketing Director

Work with area hospitals and community to secure referrals and increase census Responsible for census improvement by 12% with continuous growth Travel onsite to area hospitals to meet with prospective residents and their families; answer any questions about the

facility and its services Reach out to local doctors’ offices to set up informative meetings regarding Diversicare’s building and offerings Establish/maintain relationships with corresponding vendors such as local Hospice agencies, home health care

agencies, orthopedic offices and doctors Organization of community outreach programs such as an EMS appreciation lunch and a Rehabilitation Reunion

Dinner Obtained credentials through Reptrax and Vendormate which is required to visit area hospitals Trained on Epic Care Link (electronic medical record used by Tri-Health system) Oversee the Admissions Coordinator

Diversicare of Bradford Place (formerly Mercy Health-Schroder), Hamilton, OH July 2012-January 2014 Admissions Coordinator

Assisted the Admissions Manager on the building census Processed referrals from local hospitals by coordinating with the patients’ insurance companies for precertification Built relationships with hospital social workers in regards to care coordination for patients Preformed tours for interested parties through all parts of the building -independent living, assisted living, skilled

rehab nursing unit, long term nursing unit, and secured memory care nursing unit Responded to calls from interested parties, helping answer any questions about care needs for a loved one, scheduled

tours, and sent out requested facility information Prepared all patient rooms before an admissions arrival with Resident’s Rights handbook, welcome bag and welcome

letter Rounded with new admissions after first 24 hours to address any issues they may have and to greet them personally Maintained the admissions office collaterals and kept the supply up as needed Kept orderly records of admissions and discharges

Activities Assistant (July 2012-November 2013) Engaged in activities with residents on a daily basis Established ongoing relationships with residents to build trust and friendships Worked with Independent residents, assisted living residents as well as ones who required more attention in the long

term nursing care and dementia care units Helped establish a separate, more engaging, hour of activities for the Independent and assisted living residents Developed/included faster paced, educational and more cognizant games

Walgreens, Oxford, OH October 2006 – October 2012 Sales Associate and Photo Specialist

Train and mentor new hire associates

Participate in associate team building and customer service training Demonstrated flexible and positive work approach in accommodating ad hoc work shifts and in store role

assignments Stocked and maintained in store products for freshness, cleanliness and aesthetics Exercised good judgment when selling age regulated items to minors Employee of the Month in March 2012

EDUCATION Bachelor of Arts in Gerontology – Miami University (2012)

Emphasis in exploration, socialization and common consequences of aging Achieved Miami University Dean’s List and GPA 3.25 of 4.0 scale, Winter 2009, Spring 2009, Fall 2009, Spring 2010 and

Fall 2011

INTERNSHIP/VOLUNTEER ACTIVITIES

Butler County Fall Prevention Task Force, Oxford, OH January 2012 – May 2012

Assist in grant writing, marketing and implementation of the program in Butler County, OH Developed a relationship with SAGE and the trauma unit at Atrium Medical Center

Project Search, Miami University, Oxford, OH January - April 2011

Aided a high school graduate with a developmental disability gain work experience at Miami University Assisted in application preparation, money handling, customer service, and socialization skills