KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?
KaiNexus Webinar 25 Leadership Behaviors for Continuous Improvement
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Leadership Behaviors That Create a Culture of Continuous Improvement Mark Graban [email protected] Dr. Gregory Jacobson [email protected]
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14-Sep-2014 -
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Business
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Many organizations, across various industries, talk about the desire for a "culture of continuous improvement." But, why is there often a gap between the goal and reality? Employees and managers have ideas for improvement, so leaders need to help foster an environment that allows people to speak freely about problems, waste, and opportunities for improvement, while giving them the time and coaching required to make improvement happen. In this webinar, Gregory Jacobson, MD and Mark Graban will share practical actions and behaviors that leaders at all level need to practice and model for their organizations. What behaviors help encourage the identification, testing, evaluation, and sharing of improvements? What are best practices for how to collaborate and work together on improvement? When do leaders need to get involved… and when do they need to get out of the way? We hope you will join us for this webinar that contains proven methods that have been put in place in various industries by both presenters.
Transcript of KaiNexus Webinar 25 Leadership Behaviors for Continuous Improvement
Leadership Behaviors That Create a Culture of Continuous Improvement
Mark Graban [email protected]
Dr. Gregory Jacobson [email protected]
Webinar Logistics • Leadership Behaviors (40 minutes) • Q&A (15 minutes)
– Use the GoToWebinar MeeAng Panel to submit a quesAon at any Ame
• Recording link will be sent via email
“everybody improving, everywhere, and every day”
In EVERY industry…
Kaizen:
(Greg)
Suggestion Boxes Don’t Work
Don’t Blame Employees
“Many companies assume that the failure of the suggesAon box approach is with employees that don’t care, but if we dig a liPle deeper we find it is the system itself that squashed enthusiasm.”
Bruce Hamilton GBMP (Mark)
Source: Healthcare Kaizen (Graban & Swartz)
Common
Barriers
to
Continuous Improvement
(Mark)
Straight from Toyota
• Leaders develop people by 1. Surfacing problems 2. Solving problems
• CreaAng an environment where this happens Jamie Bonini
Toyota Production System Support Center
Characteristics of a Culture of Innovation & Improvement
Effective Leadership
Systematic Methodology
Enabling Technology
(Greg)
Important Foundations (blog.KaiNexus.com)
Behavior #1
State your belief in conAnuous improvement
(Mark)
Behavior #2
Explain why improvement is important
(Ae it to goals & strategy)
Behavior #3
ParAcipate in improvement
yourself
Behavior #4
Ask for OpportuniAes for Improvement
(Greg)
Behavior #5
Don't require everything to be an event or a project
Behavior #6
Emphasize small ideas (what’s the smallest
idea possible?)
(Greg)
Behavior #7
Ask for more than just cost savings
Behavior #8
Look at the process instead of blaming people
Behavior #9
Don’t hide ideas (be transparent)
Behavior #10
Quickly respond to every idea
Behavior #11
Turn complaints into ideas
Behavior #12
Turn “bad ideas” into bePer ideas
Behavior #13
Work to find something
to implement
Behavior #14
Help share and spread ideas
Behavior #15
Help create Ame for people to take acAon
Behavior #16
Be prepared to fail
Behavior #17
Keep asking for improvement
Behavior #18
Empower, but be a servant leader
(Mark)
Behavior #19
Coach, but don’t nitpick
(Mark)
Behavior #20
Help people see the bigger picture (don’t subopAmize)
Behavior #21
Don’t overdo the “P” in PDSA
Behavior #22
Don’t forget the “SA” in PDSA
Behavior #23
Be careful with rewards and quotas
Behavior #24
Give people recogniAon for ideas
Behavior #25
Compile the results and
celebrate them
Building the Culture
Define Model Observe Coach
Celebrate
Q&A • Web:
– www.KaiNexus.com • Social media:
– www.twiPer.com/KaiNexus – www.facebook.com/KaiNexus
• Email: – [email protected] – [email protected]
• Books: – www.hckaizen.com/kaizenpreview – www.hckaizen.com/execpreview
