Kaija 13 14. 9
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Transcript of Kaija 13 14. 9
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Helsinki Metropolia UAS, FI (coordinator) http://www.metropolia.fi/en/Mälardalens högskola, Se http://www.mdh.se/Høgskolen Stord/Haugesund HsH, No http://www.hsh.no/english.htmPärnu College, Ee http://www.pc.ut.ee/en
25/6/13 1Helsinki Metropolia University of Applied Sciences
Promoting client-centred competence building [PROcompetence]
Logos
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Programme
9.15 Welcome to Metropolia UAS, Mai Salmenkangas , Head of Degree Programme9.45 Presentations of the partners – a short presentation of your organization, your
interests and role in the PROcompetence project 11.30 Presentation of PROcompetence: Administrative issues (Budget, Contract,
evaluation and reporting), Kaija Matinheikki and Tiina Huotari
12.00 Lunch
13.00 PROcompetence: Moodle as an internal project database, room S 302 13.45- Workshop in two groups (S624 and a bigger room S510 )Activity A: Sharing the Nordic experiences on work placement courses in terms of collaboration with work life and higher education as well as client centered approach. (attached PROcompetence, pre-questions)
Coffee is served during the workshop Evening program: Dinner at restaurant Zorbas at 7.30 pm. (Läntinen Brahenkatu 4 from Hotel door turn left and walk 50 meters)
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Purpose and overall objectives
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New pedagogical approaches and methods for building Customer-centred competence and collaborative practices in the work placement contextof Higher education (HEI)In Estonia, Finland, Norway and Sweden
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Defining currentworkplacement practices
Re-designing work-placement practices
Evaluating
Work-placementpaths
co-designers: teachers, tutors, customers
To promoteCustomer-centredcompetencebuilding…
Client-work
Lear
ning
Evaluating unmet needsfor customer-centredservices, SWOT
EValuating unmetneeds for learningcustomer-centredapproach, SWOT
Requirementsfor FutureService design?
Requirements for futuredesign in pedagogy, methods, curriculum?
Service Gaps
LearningGaps
Figure 1: PROcompetence visualised as a co-designing process
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Evaluation (Process, Final report)
1-4 To which degree did the project meet its overall objectivesproduce the planned products (e.g. reports, publications, training material, courses) /Schedule, budget? 5. To which degree did the co-operation between the project partners meet its planned objectives? 6. To which extent has the project had a positive impact on the participating partner institutions/ organisations?
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…the benefits that have been experienced by the participating organisations
7. Will project activities continue when Programmesupport is terminated? 8. How effective has the evaluation and/or dissemination of results of the project been. 9. To which extent have the results of the project benefited target groups outside the institutions? 10. Publications (list): please provide a list of publications made by the project 11. How do you evaluate your experience of working with the Nordplus programme
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www.metropolia.fi/enkaija.matinheikki-kokko(at)metropolia.fi
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Friday 14 September 2012
Focus on Activity B: A shared view of PROcompetenceA shared understanding on client-centered competence building is created. Shared objectives and selecting relevant context for practical implementation in each country. Each HEI specifies its pilot course (students' work placement course).
9.00 Workshop in one group continues (Coffee in between) 12.00 Lunch13.00 Concluding discussion and Next steps (Timetable for next
meetings, Doodle)14.00 Service Design tools for building client-centred competence
Olli Poutanen, Aalto University15.15 Concluding discussion continues
Coffee 13.30
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Project activities
Focus on Activity B: A shared view of PROcompetenceA shared understanding on client-centered competence building is created (14.9. 2012)
Next task: Shared objectives (=client-centred work-placement design) and selecting relevant context for practical implementation towards in each country. Each HEI specifies its pilot course (students' work placement course).
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The Nordic experiences on work placement courses (pre-questions, please, attach the answers in written form in the Moodle)
StrengthsCollaborative workInteractive and various methods for training (visiting workplaces, traingsupervisors, reflections, documentation, learning diary)Students as change actorsSupervisors trainedStudents’ tasks: Children in focusFlexibilityStudents’ interestCompetence of teachersStaff interest in workplacesContextual differences in interest, in normative framework (rights of clients)
Weaknesses/LimitationsCustomers are not enough includedStudents’ impact on customers, work communityWhat is valued by clients, students, work communities?Capability of clients to participate?Client? Business to Business, B to B to P (people, B to P (=customers)
–in terms of studentsNo evidenceThe needs of Individual client-whole group
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Opportunities (SWOT)How do we use our strenghts?Customer-centred workplacement -design?(SE) ” multicultural families in focus” in kindergarten (excluded, vulnerable people), inclusion: ethical aspects(EE) Interactions between teachers and clients, client more in focus with students before their workplacements, the voice of excluded client’s, learning from client histories(FI) Social office Client-centered assigments,..Kindergarden: Focus on childrens’ views, experiences(NO) Cooperation with parents, childrens’ rights in focus in practice –how to be consideredPatients’ rights in focus implemented in practice
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Concepts, terms
CUSTOMER The concept in kindergarten?, the user (of services)
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Key issues for designing customer-centredworkplacement
(1 )What are the identified gaps between current practices and needsfor future design in custormer-centred workplacement available?EE, FI, NO, SE
13.9.2012 different expectations, perspectives and resistance to change: values, practical obstacles, policy, academic requirements pedagogy, methods, curriculum
Contextual analysis in each country (for nextmeeting)
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?
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Key issues for designing customer-centredworkplacement
(2) How do we bridge these gaps? towards customer-centred workplacement design
Step 1 Defining of current needs for learninga) 13.9.2012 Nordic ideas adn analyses produced in the meetingFor next meeting (Sweden):
next b) contextual analysis in each country. Step 2 13.9.2012 Evaluating challenges for innovative approach at the Nordic level and
next b) in each countryStep 3 Gap analysis and Scenarios of how to target the identified
gaps.Step 4 Enabling collaboratively realised workplacement design
solutions
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Table: A framework guiding Education & Development for customer-centredworkplacement design (PROcompetence)
FOCUSWorkplacement design
BEFORE DURING AFTER
CustomerInteractions
DefinitionTeacher, studentsworkplace tutors , customers
Understanding of thecustomer centred approach
Evaluation
Evaluating diverse experiences of client-centredapproach
Gap Analysis and innovation paths Contextually tailored workplacementideas and programmes for client-centred workplacemnet design
InstructionApproach, Methods
The current needs that areaimed to meet by the workplacement
Learning processes e.g.• Fieldvisits• Reflections• Client feedback
Ideas for tools, methods and thinking in instruction
AssigmentsLearning tasks Functionality of the tasks Ideas for customer-centred
assignments
Curriculumdesign
Indicators for customer-centred approach
Functionality of the indicators Needs for development
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Re-thinking Methods and Customerparticipation? Collaborative approach ?
e.g.
Collaborative Video –project: Day care, hospital, social servicesfrom the perspective of clients…
InterviewObservation
Interview
Customer-driven
Inno
vativ
enes
sof
met
hods
Customerobserved
Customer empowermentThrough innovative methods
Trad
ition
ally
esta
blis
hed
Inno
vativ
e
Empathic tools
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Co-operation between the project partners
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Nordic Meetings and Seminars Place
Suggestion for dates
Finland 13-14.9.2012
Sweden 28-29.11 Eskilstuna
Norway 4-5.4.2013 Haugesund
Estonia 9-10.9.2013Pärnu
SKYPE, Moodle
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Participants
Estonia: Kandela Õun, Valter Parve, Anne RähnFinland: Merja Reijonen, Anna-Riitta Mäkitalo, Tiina Huotari, Kaija Matinheikki-KokkoNorway: Tarja Tikkanen, Marta Sinnerud, Ingrid LindaasSweden: Pirjo Lahdenperä, Marja-Terttu Tryggvason, Anne Lillvist
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