Kai Brochure

acres4.com/kai

He’s never late. He never gets sick. and he never goes on break.

Meet the future of casino operations. Meet Kai.

Kai helps you keep your players happy while

your slot team runs at maximum efficiency, low-

ering your costs and time to respond. Think of

Kai as a virtual slot manager, who is on the job

24/7/365. Kai eliminates the need for a human

dispatcher and replaces handheld radios.

When Kai detects a problem, it is instantly sent

to the most qualified, available person on the

floor. Kai even provides the player’s name, mak-

ing courteous personal greetings the rule rather

than the exception.

Kai knows…

• Jackpots

• Bill jams

• Ticket paper fills

• Customer service requests

• Game failures

• And much more

acres4.com/kai

in this business time is money…and Kai has managed to give us more of both.”art navarro, General ManaGerblueWater casino & resortParKer, arizona“

see how Kai did it.

reduced call coMPletion tiMes$12,461.46 X 12 $149,537.52

increased PlaY (reduced jacKpoT Times)

$2,768.30 X 12 $33,219.60

reduced fte eXPenses$31,200 X 3 $93,600.00

averaGe YearlY return $276,357.12

averaGe YearlY return

*based on acTual cusTomer daTa from may 2012 – feb 2013

reduced completion times.Keep your best players playing and deliver the service they expect and deserve.

despite an increase in overall calls, Kai decreased call

completion times casino-wide. The average call completion

time in may 2012 was 6 minutes 21 seconds. Kai reduced

that to 4 minutes 49 seconds in february 2013, for a

decrease of 24%.

= $12,461.46 averaGe MontHlY savinGs

32,579 calls X X 1.53

Minutes $.25*

*$.25 is based on the average cost per employee per minute at $15/hour.

reduced fte expenses.Maximize your resources and efficiencies to improve ROI.

by using Kai, our casino partners were able to reallocate

resources by eliminating three full-time employees (fTe).

at a cost of $2,600/month per employee, this saves more

than $93,000 a year in labor and associated costs.

= $93,600 averaGe YearlY fte savinGs

$31,200*Year Per eMPloYee

based on actual casino sYsteM data froM 2012 - 2013

redu

ced

fte

eXPe

nses

saves More tHan $93,600 Per Year on averaGe

$31,

200

a Ye

ar

$31,200 a Year

$31,200 a Year

redu

ced

coM

Plet

ion

tiM

es

averaGe call coMPletion reduced bY 24%


no Kai

WitH Kai

reduced response times.Kai knows when there is a problem and in the next instant so does a member of your team.

despite an increase in overall calls, Kai decreased call

response times casino-wide. The average call response


that to 2 minutes 59 seconds in february 2013,

for a decrease of 44%.

-

faster service*based on actual customer data from may 2012 - feb. 2013.

5.35 Minutes

2.98

Minutes

reduced jackpot times.Kai instantly recognizes and initiates jackpot payouts and procedures.

despite an increase in jackpot calls, Kai decreased total

jackpot completion times casino-wide. The average jackpot


that to 10 minutes 22 seconds in february 2013, for a

decrease of 27%.

= $2,768.30averaGe MontHlY revenue increase

1,457 JacKPot calls X X 3.8

Minutes $.50*


redu

ced

JacK

Pot

tiM

es

averaGe JacKPot tiMe reduced bY 27%

*$.50/minute is based on an average player worth of $30/hour.

*$31,200 is based on a $15/hour rate per full- time employee.

aver

aGe resPonse tiMe reduced bY 44%

based on actual casino sYsteM data fr

oM 2

012

- 201

3

redu

ced

resP

onse

tiM

es

2:59 Min/sec WitH Kai

WitH Kai

no Kai

10:22 Min/sec

14:11 Min/sec

WitH Kai

5:21 Min/sec no Kai

= 44%

6:21Min/sec

4:49Min/sec

averaGe YearlY return

$276,357.12

3 eMPloYeesX

“Kai has reduced customer waiting times by 25% at our property.”donavan durbin, director of itsanta Ysabel casinosanta Ysabel, california

ready to interview Kai?

He’s ready to apply!

acres4.com/kai

Kai Brochure

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