KAAR TECHNOLOGIES

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Essential Services Assistance App -Government Initiative to Support Hajj Pilgrims

© Kaar TechnologiesKaar Case Study

About the Client National Water Company (NWC), Saudi Arabia, is a government owned entity dedicated to provide quality water and wastewater management services to Saudi Arabia, while promoting and encouraging skill enhancement, career progress for its employees. With the vision to become a world-class water utility company, NWC is pumping out more than 3 million metric tons of water per day in Jeddah to meet the summer needs of the Kingdom.

Overview Country or Region Middle EastIndustry Utilities – GovernmentBusiness Implications Hospitality, Health and Safety, Social ResponsibilityPlatform Platform agnostic Solution Tarwiah is a user friendly information oriented app, intended to provide a valuable information for the PilgrimsFeatures Complaints, Contacts, Hajj Guide, Mashaer Map, Zamzam

Background and challenges

The Hajj period attracts close to 3 million pilgrims every year from across the globe. In order to provide basic amenities for such a large gathering, the government of Saudi Arabia together with National Water Company (NWC) set up drinking water and sanitation facilities across Mecca. Having established water and municipal centers in various places, NWC, a socially-responsible company, wanted to help the pilgrims locate these service centers effortlessly.

To make this possible, NWC took the initiative of developing a travel-assistance mobile app that would support millions of Hajj pilgrims during their journey. NWC was on a lookout for a cutting-edge technology partner and Kaar, one of the most trusted SAP partners in Saudi Arabia, was their logical choice.

The solution Kaar Technologies was entrusted with the challenging task of building a mobile app that will feature various sections like an intuitive map carrying locations of NWC’s facilities, a complaint portal and contact details of officials. After analyzing the feasibility of a project of this size, Kaar Technologies formed a team of thorough-bred technocrats to develop a travel-assistance app. The team worked together under tight deadlines and built a simple yet appealing travel assistance app named Tarwiah.

The app is compatible with all major mobile operating systems such as Windows, Android and iOS and can be downloaded for free from respective app stores. With this app downloaded into their mobiles, the pilgrims will be able to locate water service centers and sanitation facilities across Mecca via the built-in intuitive maps. The multilingual app (in English and other regional languages) features four sections which are Complaints, Contacts, Mashaer Map and ZamZam.

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Benefits Instant and large scale acceptance of the application by the visiting pilgrims due to its free to download, easy to use, multi-lingual and device agnostic characteristics. This has resulted in significant improvement in service quality and safety, the paramount objectives of this initiative.

Kaar Technologies is a global consulting firm focused at designing, delivering and deploying

the finest ideas and SAP expertise to empower companies in achieving new heights of excellence in

today's challenging business landscape.

Our combined thrust drawn from the business vision of our leadership team and

assimilated SAP capability propels us to partner with our clients in identifying and architecting their

business agenda. As a CMMi level 3 company, Kaar believes in being a trusted advisor to clients and

fosters long-term working relationships by exceeding customer expectations.

Driven by the steadfast pursuit of excellence, Kaar Technologies exudes professionalism and

proficiency in all areas of function. Every day we are inspired to impact businesses with original and

imaginative approaches, helping to cultivate tomorrow's breakthroughs.

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Company

Kaar Technologies UK LtdBuilding 3, Cheswick Park, 566 Cheswick High Road,London -W4 5YA Tel: +44 (0)20 8899 7332; Fax: +44 (0)20 8899 6001