K-State/NACADA Academic Advising Institute...•Advisors can see a complete digital history for each...

K-State/NACADAAcademic Advising Institute

May 21, 2020

Jeannie Brown Leonard

Vice Provost for Student Success

Welcome

http://clipart-library.com/clipart/riLo6bAeT.htm

COVID-19 Puppy: Cameo

Inspiration

“….the status quo needs fixing; that the old ways of doing things don’t work…”

Barack Obama, 2020

HBCU Graduation Speech

Where we are headed

SEM and 2025 Strategic Plan Refresh

• Campus-wide commitment to student success

• Commitment to education innovation

• Leveraging technology to support changes in internal structures and processes

– Not more with less

– Let’s work differently

Vice Provost for Student Success

• 2020 Goals

– Promote excellence in academic advising

• Reach consensus on shared expectations

• Support training and professional development efforts

• Find a path forward for advisor growth/advancement and recognition

• Design assessment protocols

– Re-launch SSC-Navigate and initiate Smart Guidance implementation

Technology

• Technology will help us be more efficient, holistic, intentional, and accountable

• K-State has extended the contract with EAB for 5 years

• We need to integrate SSC-Navigate and a broader set of tools called Smart Guidance into our practice

PartnershipEAB

JM Alatis, Strategic Leader

Daria Averbach, Senior Director

Holden Hersey, Business Analyst

Rob Kelly, Technical Director

Will Sogegian, Launch Consultant

SSC Strategic Project Team

Paul Abitz

Kelley Brundage

Brad Cunningham

Allison DuLac

Scott Finkeldei

Jared Meitler

Chris Urban

Alison Wheatley

©2020 by EAB. All Rights Reserved. eab.com

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At EAB, we imagine an intelligent campus,

deeply but invisibly wired with analytics that

empower students and those who care for

them with the information and tools to realize

their full potential by making smarter choices

at each step of the educational journey.”

The Student Success Collaborative Vision

Transforming the Student Experience Through Personalized and Interactive Support

https://www.eab.com/

Recent changes

• We refreshed the predictive analysis visible in the Platform. We are now predicting persistence rather than graduation.

• We shifted the language of “risk level” to a more affirming “support level” within the SSC-Navigate platform.

• You have access to eab.com!


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TECHNOLOGY: Intelligence

2. Predictive Analytics

Predictive Risk Model Feeds Multiple Capabilities of the Navigate Platform

Key Takeaways

• The machine-learning engineingests 10+ years of your historical data to custom configure a predictive model unique to your institution

• Captures a complex matrix of student behavior across academic, pre-enrollment, and demographic data sets, with ability to ingest custom variables

• The model evolves, informed by new research and data insights uncovered by the EAB Data Science team

• The model helps leaders understand both cohort-level and individual student risk to facilitate timely strategic care across all student groups

How It Works

Ingest 10+ years of your

historical student data

Mine data for predictive

factors that impact your

students’ success

Display the top predictive

influences in Navigate to

inform support strategy

Train custom algorithms to predict each

student’s persistence or

graduation success

Success

Assessment

Smart Student Profile

Where Predictive Analytics Manifests in the Platform

Major Explorer

Population Health Analytics


Poll

What is your level of engagement with SSC-Navigate?


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What Is EAB’s Student Success Management System?

The SSMS is an enterprise-level technology that links administrators, advisors, deans, faculty, other staff, and students in a Coordinated Care Network designed to help schools proactively manage student success and deliver a Return on Education.

Create a connected and coordinated network of support for every student, enabling targeted intervention and proactive, strategic care

Unlock the power of data analytics and machine learning to bring timely student success managementintelligence to administrators and leaders

Provide smart guidance at the most pivotal moments students encounter in college, simplifying and structuring the student journey to completion



14Inside Our Student Success Management System

Integrated, Holistic Analytics Enable Better Advising and Student Support

Intelligence(Analytics)

Strategic Care (Interaction & Workflow)

1Historical Trend Analytics 2

Predictive Analytics 5

Smart Student Profile

3Population Health Analytics

6Campaign Management

4SSMS Activity Analytics 7

Progress Reports 8

Coordinated Care Network



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10Appointment Scheduling

Inside Our Student Success Management System

Integrated, Holistic Analytics Enable Better Advising and Student Support

Smart Guidance(Mobile)

9Multi-Modal Communication

11Milestone Guidance 12

Major Selection Guidance

Smart Guidance(Academic Planning)

13Course and Term Planning

15Best-Fit Scheduling and Registration

14Shared Workspace

16Content Administration



16Understand Your Platform Configuration

A Single System with Two Interfaces

Advanced search

Referrals and case management

Appointment reports and shared notes

Early alerts

Intervention campaigns

Front desk management

Historical analytics

Student Engagement Tools in Mobile empower students to take ownership of their college experience through timely, customized mobile interventions and ability to proactively reach out for support

Desktop- and app-driven appointment scheduling by students

Intake, Favorites, Path from Mobile displayed in Desktop

Connect Network links student to their support team

Personalized student path

Intake survey

Quick polls

"Nudges” via push notifications

Student calendar

Holds Center

Major selection guidance

Connect to campus resources

Analytics, Interaction, and Workflow Tools in Desktop facilitate the work and collaboration of advisors, academic leaders and support providers behind the scenes of the student experience

Mobile AppDesktop

Designed for Student Support Services, Academic Leaders, Administration

Designed for Students



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TECHNOLOGY: Strategic Care

8. Coordinated Care Network

Campus-Wide Alerts, Referrals, and Documentation for Case Management

Key Takeaways

• Faculty, tutors, and other support specialists can submit one-click alerts on struggling students to notify advisors that they might be at risk

• Advisors can also solicit information directly from faculty through Progress Report campaigns sent directly to faculty email

• Case system allows users to generate cross-campus referrals for at-risk students right from the platform and assign them to appropriate support staff

• Advisors can see a complete digital history for each student—including advising reports, notes, and cases—thereby closing the loop for maximum effectiveness


Poll

In your role at K-State, would you benefit from knowing about interactions your students are having with other student services/support units?


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TECHNOLOGY: Strategic Care

9. Multimodal Communications

Tools for Centrally Tracked and Flexible Communication with Students

Key Takeaways

• With multimodal communications tools, advisors and specialists can have two-way conversations with students through email, text, or phone

• The platform supports communications routing (e.g., email to text) and captures all conversations automatically for a complete digital record of all communications through the platform

• Students receive push notifications and text messages to remind them of deadlines and priorities from their “Path” timeline



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TECHNOLOGY: Smart Guidance (Mobile)

10. Appointment Scheduling

Online Appointment Scheduling and Availability Management

Key Takeaways

• Appointment management allows advisors and students to schedule sessions based on both parties’ availability, with the option to send reminders for upcoming appointments

• Real-time scheduling by various user types enables easy access to advisor and tutor services

• Students can access appointment scheduling from their desktops and smartphones



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11. Milestone Guidance

Self-Service Tools and Notifications Empower Students to Stay on Course

Key Takeaways

• The mobile app eases students’ transition to college with a customized timeline that displays key deadlines and priorities based on student intake and SIS data

• Students can see large milestones disaggregated into discrete, actionable tasks to plan their term

• Self-service tools allow students to complete tasks such as bursar hold resolution, appointment scheduling, and health insurance verification directly from their smartphones

• The Resource Directory and My Network allow students to see campus resources and designated advisors at a glance



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12. Major Selection Guidance

Tailored to Each Student Based on Risk Predictions and Real-Time Job Data

Key Takeaways

• The mobile “Major Explorer” tool allows students to enter their interests and career preferences to generate program of study recommendations

• Students can save favorite results, which advisors can then view in their profile

• The “Major Explorer” advising interface employs the predictive risk model to provide advisors with a student’s likelihood to graduate in a wide range of majors across campus

• The platform integrates with labor market data to provide guidance on employment prospects in different fields



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TECHNOLOGY: Smart Guidance (Academic Planning)

13. Course and Term Planning

Build Personal Academic Plans Optimized for On-Time Graduation

Key Takeaways

• Helps students build academic plans optimized for on-time graduation

• Students can search the course catalog based on a variety of filters and add courses to their plan

• The platform co-locates degree maps, program requirements, and completed coursework for easy reference

• Automated guardrails alert students to common planning errors and inefficiencies such as out-of-sequence courses



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14. Shared Workspace

Supporting Ongoing Collaboration Between Students and Advisors

Key Takeaways

• Fosters ongoing collaboration between advisor and student and encourages meaningful interactions

• Advisors can edit student plans, flag courses, and add comments explaining the changes

• Using Advanced Search, advisors can easily identify students with planning errors and then contact those students through targeted campaigns



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15. Best-Fit Scheduling and Registration

Quickly Build Schedules and Register for Courses

Key Takeaways

• Advanced scheduling tool quickly builds course schedules aligning with students’ availability, preferred course format, and location preferences

• Students can register for courses directly in the platform (at schools with access to APIs for registration)

• Schools can choose to turn on wait-listing functionality



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TECHNOLOGY: Smart Guidance (Mobile and Academic Planning)

16. Content Administration Tool

Instantly Create and Edit Student-Facing Content

Key Takeaways

• Provides approved administrators with the ability to create, customize, and manage the content that students see in both Smart Guidance and Academic Planning modules

• Allows administrators to continuously create, edit, and publish content in real time, without the need to request or consult EAB personnel. This includes content in the app and academic plan templates by program


Another Cameo Appearance

Implementation Structures

• Content & Communication Team

• Academic Planning Team

• Content Administrator– Coordinate content editing and publishing for

Mobile App and Degree Plans

If you are interested in working on the implementation teams, please volunteer via the Chat function.

Next Steps

• Expand reach of SSC-Navigate and create a Coordinated Care Network

• Provide Training

• Establish Smart Guidance implementation teams

• Elevate best practices across for holistic student support across the K-State advising community

Questions?

K-State/NACADA Academic Advising Institute...•Advisors can see a complete digital history for each...

Documents

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