Justin Dalton Resume 2015
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Transcript of Justin Dalton Resume 2015
Justin Dalton1563 Brendon Palm Court #212
Orange City, FL 32763
PROFESSIONAL SUMMARYMr. Dalton an IT support Analyst looking for an opportunity to expand his experience working on enterprise applications providing support to customers. He has educational and hands-on experience working with Windows operating systems, MS Office Suite, TCP/IP, WINS, DNS, web browsers and security settings. He has fielded calls from employees and communicated with clients to identify types of problems and worked to troubleshoot trouble tickets through resolution. He has utilized ticketing system applications and documented trouble tickets in software applications for tracking purposes in addition to providing network support and troubleshooting hardware and software issues. Justin has a strong work ethic, desire to learn, and excellent customer service and communications skills.
TECHNICAL SKILLS
Tools/Misc.: MS Office Suite, Data Ontap, Active Directory, LDAP authentication, Diagnostic and repair software for multiple operating systems, Netapp Software, CA, Unicenter, SAP, EDI, Tivoli, Remedy
Operating Systems: Windows7/Windows 7/XP/Vista/OSX/iOS/Android/Unix/Linux
PROFESSIONAL EXPERIENCE
Florida Power and LightLAN/WAN Administrator May 2014- Current
Configure, repair and image devices as needed with PXE system and remote imaging
Setup and repair working data networks and closets for active sites and service centers
Create and maintain active knowledge base articles for easier resolution of tickets Storm prep and management of storm emergency response teams and kits Active directory management including creation and removal of accounts and
rights/groups Maintaining and processing Tivoli produced events for Networking equipment and
Inventoried equipment
Florida HospitalWindows 7 Migration January 2014- May 2014
Reimage and configure devices with several operating systems. Configuring and setting up com closets for wall drops and firewalls Create steps and procedures to quicken the process of imaging and configuring Data migration and consolidation between old and new machines Installing and configuring new devices including all electronics Configuration and installation of Dragon Medical speaking software and hardware
Orlando HealthWindows 7 Migration October 2013- December 2013
Justin Dalton1563 Brendon Palm Court #212
Orange City, FL 32763 Image and configure replacement machines with windows 7 Hands on Support with administrative buildings Create steps and procedures to quicken the process of imaging and configuring Performing Data migrations between operating systems Windows XP and Windows 7 Editing and configuring Registry and DLL files to fix Operating system errors Process inventory and hardware changes updating the database checking for
accuracy
Columbus City School SystemField Service Tech January 2013 - October 2013
Travelling to each school to perform maintenance Hands on Support with administrative buildings Supplying notes and troubleshooting steps in the ticketing system for
documentation Performing Data migrations between operating systems Windows XP and Windows 7 Editing and configuring Registry and DLL files to fix Operating system errors Replace hardware components and reimage machines as needed
Cardinal HealthLeverage Analyst August 2012 - January 2013
Support analyst covering weekend shifts and after hours support Providing troubleshooting for software and hardware issues Supplying notes and troubleshooting steps in the ticketing system for
documentation EDI Experience with troubleshooting EDI transactions for customer orders Provide analysis of existing problems and how they can be resolved Performing Data migrations between operating systems Windows XP and Windows 7
Netapp Inc. December 2011 – August 2012Systems Engineer
● Troubleshoot issues with Netapp Software and Hardware● Provide technical assistance, support, and advice to end users for hardware,
software, and systems● Research complex issues and find new solutions for problems● Consistently reads and studies current technologies to further general knowledge
and expertise● Answer phone calls of customers calling in needing assistance● Monitor and diagnose issues with Unix and Windows Servers and managing Active
directory accounts
Florida Hospital January 2009 – December 2011
Position Progression:Technical Support Analyst
● Assisted user's with technical issues such as software and hardware failures● Determine the type of problem is causing the user issues; software, hardware, or
system● Communicate effective status updates to coworkers, stakeholders, and upper
management
Justin Dalton1563 Brendon Palm Court #212
Orange City, FL 32763● Responsible for configuring account access using Active Directory● Assisted with fixing network issues with workstations and devices● Performing Data migrations between operating systems Windows XP and Windows 7
Clerical Data Specialist ● In charge of entering applications from Florida Hospital online for DCF ranging
from Medicaid applications to Disability requests● Filing post application paperwork and keeping spread sheets of all applications
entered and keep a running tab of total dollar amounts entered on a weekly and monthly basis
Adventist Care Centers July 2006 – January 2008Accountant Assistant
● In charge of Sorting and organizing mail for senior accountants● Sent out weekly reports of incomes and exacted spread sheets● Worked closely with IT department on improving online forms and active scripts for
Keeping accounting books up to date● Fielded calls from various banks and patients in facilities