June 3, 2013 – 10:30 am
description
Transcript of June 3, 2013 – 10:30 am
![Page 1: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/1.jpg)
June 3, 2013 – 10:30 am
#AIRS2013
How to Achieve AIRS AccreditationBreaking It Down:
1
![Page 2: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/2.jpg)
Consultation Phase Fred Koss
Database ReviewCarol DavisCathleen Dwyer
2
![Page 3: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/3.jpg)
Fred KossCEO Connect2HelpAIRS Board MemberStandards Committee ChairSite ReviewerDocument Reviewer
3
![Page 4: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/4.jpg)
ConsultationPhase
• Reviewing Board, Staff and Community Questionnaires
• Reading written responses and descriptions
• Reviewing documentation• Writing a draft report• Proofing and finalizing report
4
![Page 5: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/5.jpg)
Premise•Level of difficulty
•Quality of submission
5
![Page 6: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/6.jpg)
The 7 deficiencies that most often send an application back for more work.
6
![Page 7: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/7.jpg)
Problems with file organizationNumber 7Number 6Number 5Number 4Number 3Number 2Number 1
7
![Page 8: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/8.jpg)
OrganizingFiles
• Uploading to SugarSync
• Submitting on CD/DVD, USB Flash Drive, or Thumb Drive
8
![Page 9: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/9.jpg)
OrganizingFiles
What to do!• Accreditation Criteria in a
separate file
• Supporting documents in separate folders
• Files have recognizable names
9
![Page 10: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/10.jpg)
OrganizingFiles
• Accreditation Criteria file
• Folders for documents
10
![Page 11: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/11.jpg)
OrganizingFiles
• Accreditation Criteria file
• Folders for documents
• Recognizable file names
11
![Page 12: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/12.jpg)
OrganizingFiles
What not to do!• Entire submission in one file• All files in one folder• Documents inserted in Accreditation Criteria
(hyperlinks are okay)
12
![Page 13: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/13.jpg)
Number 7Number 6Number 5Number 4Number 3Number 2Number 1
•Problems with file types
13
![Page 14: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/14.jpg)
File TypeMicrosoft Word (.doc/.docx)
Adobe Acrobat Document (.pdf)Microsoft Excel Worksheet (.xls)XML Paper Specification (.xps)
Open Office (.odf)
14
![Page 15: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/15.jpg)
“Good” PDF
Save as type:PDF
15
![Page 16: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/16.jpg)
“Bad” PDF
16
![Page 17: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/17.jpg)
Graphic imageo Not searchableo Not quotable
C. Monet
17
![Page 18: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/18.jpg)
18
![Page 19: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/19.jpg)
19
![Page 20: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/20.jpg)
File Type
Responses / DescriptionsMicrosoft Word (.doc/.docx)Adobe Acrobat Document
(Good.pdf)
DocumentationAny Readable File
(Any.pdf)
20
![Page 21: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/21.jpg)
Low questionnaire returns
Number 7Number 6Number 5Number 4Number 3Number 2Number 1
21
![Page 22: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/22.jpg)
Questionnaires
Community• Reasonable number to mail• Send to people who know you
Board• Emphasize the importance
StaffAdministrator• Include a resume’
22
![Page 23: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/23.jpg)
Overview statement, adverbs, clarity and completeness
Number 7Number 6Number 5Number 4Number 3Number 2Number 1
23
![Page 24: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/24.jpg)
Overview Statement
Understanding your agencyOrganizational details (not marketing)
Organizational structure Service area Demographics Programs Finances
24
![Page 25: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/25.jpg)
Clear and complete
descriptions
•Answers with details
•Strengths and weaknesses• What are the issues?• How are they addressed?
• Include details in MOUs.
25
![Page 26: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/26.jpg)
Clear and complete
descriptions
•Not marketing, omit adverbs and adjectives.
“actively”“strongly”“rarely”“often”
“intensely”“small”“fully”“substantial”
26
![Page 27: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/27.jpg)
Example
Active rescue means actions undertaken by 2-1-1 staff that is [sic] intended to ensure the safety of individuals at Imminent Risk or in the process of a suicide attempt. “Active” refers to the 2-1-1 Staffs [sic] initiative to act on behalf of individuals who are in the process of an attempt or who are determined to be at imminent risk, but who, in spite of the helper's attempts to actively engage them, are unwilling or unable to initiate actions to secure their own safety.
27
![Page 28: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/28.jpg)
Example
Active rescue means actions undertaken by 2-1-1 staff that is [sic] intended to ensure the safety of individuals at Imminent Risk or in the process of a suicide attempt. “Active” refers to the 2-1-1 Staffs [sic] initiative to act on behalf of individuals who are in the process of an attempt or who are determined to be at imminent risk, but who, in spite of the helper's attempts to actively engage them, are unwilling or unable to initiate actions to secure their own safety.
28
![Page 29: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/29.jpg)
Response doesn’t address what is being asked
Number 7Number 6Number 5Number 4Number 3Number 2Number 1
29
![Page 30: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/30.jpg)
Example
The requirement: Provide three examples of things you learned from an evaluation and program changes you made in response. The agency description:• Transportation needs for the elderly. We now work with the local
city bus system to provide bus tokens.• We follow up with agency complaints and provide them the
feedback received.• It was identified which programs needed assistance, so additional
money was allocated for assistance within the community.
30
![Page 31: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/31.jpg)
Accurate Responses
•Follow-up and Quality Assurance
•Crisis Calls and Risk Assessment
• Individual Advocacy and System Advocacy
31
![Page 32: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/32.jpg)
Governance is governance
Number 7Number 6Number 5Number 4Number 3Number 2Number 1
32
![Page 33: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/33.jpg)
“In situations where the I&R service is part of a larger organization and the Board is remote from oversight of the I&R service, an Advisory Committee handles these responsibilities.”Advisory Committee: A formally constituted group of local stakeholders that provides information about community needs and issues, recommendations regarding program planning and development activities and other forms of support that help to ensure that the agency maintains effective connections with the people it serves.
Board of Directors: The governing body of an organization that is responsible for program planning and evaluation, policy setting, personnel administration, program oversight, public relations and fiscal management.
33
![Page 34: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/34.jpg)
o Boards govern
o Advisory committees provide feedback, help with marketing, etc.
34
![Page 35: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/35.jpg)
Information is missing or not complete
Number 7Number 6Number 5Number 4Number 3Number 2Number 1
35
![Page 36: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/36.jpg)
•77 “Descriptions” needed•25-plus documents•Have a plan for organizing•Double-check requirements•Use the checklists
Missing Information
36
![Page 37: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/37.jpg)
b. Other Channels for Access: In what other ways are the agency’s information and/or services made available? Describe what you do.
Pamphlets are made available within the community; there is access through Facebook; there is an email feature on the web site; and there are links to other web sites such as United Way and the American Red Cross.
c. Timeliness of Response: Where the public can contact the I&R service through
additional channels (e.g., E-mail, Voicemail, Instant Messaging), a minimum expectation is that there are guidelines in place for “timeliness of response”. Describe your guidelines.
Agency policy requires that a follow-up from staff be made within 24 hours. d. Contacting an I&R Specialist: When using the online database or other means of
access, the public must be told how to contact an I&R specialist for assistance. Describe what you do?
There is a link on the agency website that encourages a call to 211. There also is a direct link for email. They can click “contact us” and select the county they are inquiring about. An email will be sent to the center where that information resides.
37
![Page 38: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/38.jpg)
b. Other Channels for Access: In what other ways are the agency’s information and/or services made available? Describe what you do.
Pamphlets are made available within the community; there is access through Facebook; there is an email feature on the web site; and there are links to other web sites such as United Way and the American Red Cross.
c. Timeliness of Response: Where the public can contact the I&R service through
additional channels (e.g., E-mail, Voicemail, Instant Messaging), a minimum expectation is that there are guidelines in place for “timeliness of response”. Describe your guidelines.
Agency policy requires that a follow-up from staff be made within 24 hours. d. Contacting an I&R Specialist: When using the online database or other means of
access, the public must be told how to contact an I&R specialist for assistance. Describe what you do?
There is a link on the agency website that encourages a call to 211. There also is a direct link for email. They can click “contact us” and select the county they are inquiring about. An email will be sent to the center where that information resides.
38
![Page 39: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/39.jpg)
b. Other Channels for Access: In what other ways are the agency’s information and/or services made available? Describe what you do.
Pamphlets are made available within the community; there is access through Facebook; there is an email feature on the web site; and there are links to other web sites such as United Way and the American Red Cross.
c. Timeliness of Response: Where the public can contact the I&R service through additional channels (e.g., E-mail, Voicemail, Instant Messaging), a minimum expectation is that there are guidelines in place for “timeliness of response”. Describe your guidelines.
Agency policy requires that a follow-up from staff be made within 24 hours. d. Contacting an I&R Specialist: When using the online database or other means of
access, the public must be told how to contact an I&R specialist for assistance. Describe what you do?
There is a link on the agency website that encourages a call to 211. There also is a direct link for email. They can click “contact us” and select the county they are inquiring about. An email will be sent to the center where that information resides.
39
![Page 40: June 3, 2013 – 10:30 am](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816222550346895dd24b9e/html5/thumbnails/40.jpg)
That’s it…
40