Ich vertrau der DKVA Member of the Insurance Group.

EHFG - Workshop , october 3, 2003“Patient-oriented quality management in healthcare” Introduction

Dieter J Ziegenhagen MD, PhD

A Member of the Insurance Group.

2 octobre, 3, 2003; EHFG; WS "patient-orientated quality management in healthcare": intro

June 26, 2002, EU Health Council launched:

“High level process of reflection on patient mobility and

healthcare developments in the member states”

Main topics: cooperation for better use of healthcare resources access to and quality of care reconciling national healthcare policies with European

obligations information requirements for patients, professionals

and policy-makers

Introduction

A Member of the Insurance Group.

3 octobre, 3, 2003; EHFG; WS "patient-orientated quality management in healthcare": intro

A Member of the Insurance Group.

4 octobre, 3, 2003; EHFG; WS "patient-orientated quality management in healthcare": intro

DKV within the ERGO Insurance Group –

market presence as an independent brand

A Member of the Insurance Group.

5 octobre, 3, 2003; EHFG; WS "patient-orientated quality management in healthcare": intro

Market share for 2002 in percentage, based on

income from premiums in millions of euros

Allianz 12.4 %2,864 m*

Signal 7.4 % 1,719 m**

Central 5.4 % 1,241 m*

Conti/Europa 4.7 %1,099 m**

Bayr. Beamten 4.2 % 980 m**

Debeka 13.1 %3,041 m**

41 other companies with a market share of less than 4 % eachtotal 35.6 %

DKV 13.1 % 3,042 m*

Barmenia 4.1 % 952 m**

Market share based on the following statistics: 1. Preliminary statistics from the Private Health Insurance Association, May 6, 2003, 2. The assumption of 6.4 % increase in income from premiums market-wide (gross earnings from premiums)

Income from premiums: *Financial Report 2002, **Preliminary statistics from the Private Health Insurance Association, May 6, 2003

A Member of the Insurance Group.

6 octobre, 3, 2003; EHFG; WS "patient-orientated quality management in healthcare": intro

INSURED PERSONS

Hospital cash plan insurance1,337,419

Other independent partial insurances1,166,050

Compulsory long-term care insurance882,464

Comprehensive health insurance787,920

Income protection insurance412,212

2.8 million insured persons in total with

4.6 million insurance products

As at 31.12.2002

9 %29.2 %

25.4 %19.2 %

17.2 %

Number of insured persons2,832,375

A Member of the Insurance Group.

7 octobre, 3, 2003; EHFG; WS "patient-orientated quality management in healthcare": intro

DKV's activities in Europe

Norway and Sweden

Storebrand Helseforsikring

The Netherlands

DKV NederlandBelgium

DKV Belgium

Luxembourg

DKV Luxembourg

Spain

DKV Seguros

A Member of the Insurance Group.

8 octobre, 3, 2003; EHFG; WS "patient-orientated quality management in healthcare": intro

Patient-oriented quality management is an important

element in the strategic development of DKV:

Past: Cost containment strategies

Presence: Improvement of quality in healthcare

(expectations: better quality leads to lower expenses and higher patient/customer satisfaction)

Near future: DKV as premium healthcare provider

DKV as a stakeholder in patient-orientation

A Member of the Insurance Group.

9 octobre, 3, 2003; EHFG; WS "patient-orientated quality management in healthcare": intro

A Member of the Insurance Group.

10 octobre, 3, 2003; EHFG; WS "patient-orientated quality management in healthcare": intro

3.15 - 3.45 European dimensions of quality management

(Kutryba, Poland)

3.45 - 4.15 patient empowerment and the discrepancy

between patients` rights and reality (Poletti, Italy)

4.15 - 4.45 patients´ experiences and expectations on

quality of care (Augustiniene, Lithuania)

break of 5 minutes

4.50 - 5.15 practical approach: outpatient oncologic

healthcare (Ruprecht, Germany)

5.15 - 5.45 programs for chronically ill patients: experience

of a health insurance company (Hecke, Germany)

5.45 - 6.00 plenary discussion and wrap-up (Ziegenhagen, Germany)