June 2017 communication
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Communication MARY CANTRELL, MA EXECUTIVE DIRECTOR, CENTERS FOR SIMULATION EDUCATION
Transcript of June 2017 communication
CommunicationMARY CANTRELL, MA
EXECUTIVE DIRECTOR, CENTERS FOR SIMULATION EDUCATION
I have nothing to disclose
Mastering Advanced Skills to Enhance Relationships
MASTER PROGRAM
Taught 2 times a month
11 UAMS Champions
8 hours of CME
Interactive
Patient Centered vs Relationship Centered
Self Awareness
How do I create my experiences?
Ladder of InferenceChris ArgyrisPeter Senge’s “5th Discipline: Art and Practice of Learning Organizations”
Good Interactions
Create Connections
Show interest in people
Listen
Ask Questions
ICE – exploring perspectives
Ideas
Concerns
Expectations
PEARL Statements:
• Partnership• Emotion • Apology• Respect• Legitimization• Support
Empathy Enhances Efficiency
Made empathicstatements
Didn’t make empathic statements
Internists 17.6 min visits 20.1 min visits
Surgeons 12.5 min visits 14 min visits
Chunk &Check
ART LOOPS
Ask
Respond
Tell/Teach
GO AGAIN
MASTER PROGRAM
MASTER”S CLASS
Taught 2 times a month
11 UAMS Champions
8 hours of CME
Interactive
Contact Brenda Burks or go on line to the UAMS Faculty Center
Go To My Compass - MASTER
