JULY/AUGUST 2016 AFLAC EMPLOYEE...

Y O U A R E O U R B U S I N E S SEMPLOYEEMATTERS

A F L A C

J U LY / A U G U S T 2 0 1 6

Aflac drive

Highlights ofCOLUMBIA

EAW

Get your green on

EARTH DAY

Aflac during

TIMES OF CRISIS

Spotlight on

INTERNATIONAL OFFICE

360-degree video for

AFLAC SOCIAL MEDIA

Aflac drive

Six decades ago, when my Uncle Bill and my father joined Aflac’s principal founder John Amos to make a

dream of starting an insurance company a reality, they set their sights high.

They knew it wouldn’t be easy.

And they knew they couldn’t do it alone: To make their dream come true, their first step would have to be

staffing the fledgling company with the best and the brightest.

The superstars who helped launch what became known as Aflac had something in common with our

founders: Drive.

What worked 60 years ago still works today. Exceptional employees are driven by something deeper and more

personal than just a desire to do a good job. It’s a shared commitment to do all it takes to keep Aflac the leading

provider of voluntary insurance at the worksite in the United States.

As we continue to celebrate our Employee Appreciation Week season, it’s plain to see that Aflac’s drive is still

intact. I see it in your faces, your actions and your resolve to work for the customer.

Thank you for continuing to aim high as we live our co-founders’ dream.

“... it’s plain to see that Aflac’s drive is still intact. ”

A message from Dan Amos Chairman & CEO

ts:Conten

ON THE COVER: Aflac’s International Office

Editor: Janet Burden Contributors: Janet Burden, Susan Goodsell, Somer Mason, Virginia Thigpen Art Director/Graphic Design: Robin Riley-Communicorp

Photography: Jerry Ballas, Ana Brubaker, Curtis Mansell, Oz Roberts

FEATURES

4 Aflac International Office Bridging continents ...

8 EAW Columbia does it right ...

11 Women in the workforceWomen’s tea ...

15 Aflac Cancer Center Child life specialists ...

17 Dear Aflac Tennessee testimonial ...

19 Aflac and social media Super Duck 360-degree video ...

2 Quick Clips 22 New Employees 27 All in the FamilyIN EVERY ISSUE

AFLAC DRIVE

July/August 2016

Employee Matters 1

2 Better together July/August 2016

[ What’s happening around Aflac?]Quick Clips

Brad Knox, vice president, Federal

Relations, explained in an April 20

BenefitsPRO interview how a com-

ponent of the Affordable Care Act,

dubbed the “Cadillac tax” may affect

employers’ benefit offerings.

Learn more at benefitspro.com.

Brad Knox featured in BenefitsPRO MagazineThe Cadillac tax: Myths and facts

Visit Aflac in the News on the employee intranet to stay informed about

Aflac and the insurance industry. The rolling news ticker spotlights

breaking stories from top media sources from around the globe.

VISIT AFLAC

IN THE

NEWS

InformationWeek recently ranked

Aflac No. 21 on its Elite 100 list for

the groundbreaking One Day Pay

initiative that allows us to process

and pay eligible claims in just one day.

A leading source of news for tech

professionals, the

magazine based

Aflac’s standing

after evaluating the

country’s most tech-savvy user

companies in areas such as business

strategies, technology deployment,

IT budgets and business technology

infrastructure.

Go to informationweek.com to view the full rankings.

Dan Amos appears on major television networks

In late May, Dan Amos appeared on

major news networks including Fox

and Bloomberg TV, to discuss stock,

Corporate ethics, the Aflac Cancer

Center, the Duck, Japan and other

topics.

Didn’t catch it? Go to myAflac.com > View Archive to watch May 27 footage.

FORTUNE magazine picks Aflac as one of 7 great insurance, finance companies to work for

As reported by LifeHealthPro, fostering

a winning corporate culture that

includes employee trust earned

Aflac a spot among what FORTUNE

magazine considers the seven greatest

insurance and financial service

providers to work for.

Find out more at lifehealthpro.com. Read about the many ways FORTUNE magazine recognizes Aflac and its people at fortune.com.

Aflac earns Elite status for best-in-class business technologyGroundbreaking One Day Pay recognized for innovation, imagination

Employee Matters 3

Where’s the Duck ... print? The Aflac Duck is again playing hide-and-seek with Duckprints. Find the prints

hidden somewhere in this issue and you could win a prize! All employees are eligible to play this hide-and-seek

game. Correct entries will be entered into a random drawing to win.

When you find the prints, use the Clickable app you downloaded to your smartphone and scan the image. Follow the “Duckprints Contest” link, fill out all the information requested and press send.

If you don’t have your phone, simply email the page number and location from your computer to [email protected]. DEADLINE: Aug. 19. Good luck!

CLICKABLE!A new, mobile-friendly app

that links to a variety of interactive content with

just ONE SCAN.

Watch tagged images in Employee Matters “come to life” and link to a variety of internet content when you download the FREE Clickable app to your smartphone.

“Clickable” is replacing the Envision app – be sure to download the new app to find the Duckprints, enter the contest and view any tagged images while enjoying the magazine.

Corp Comms continues to be recognized for providing world-class services

Two members of Aflac’s Corporate

Communications team brought home

honors in recognition of their

professionalism. Marketing PR Manager

Kristen Fraser recently won a Bronze

Anvil from the Public Relations Society

of America for her work in publicizing

Aflac’s ground-breaking One Day Pay

program.

Meanwhile, Business PR Manager

Darcy Brito is a Bronze Winner in

the PR Professional of the Year — in-

house category — from the PR World

Awards for her work on the Aflac

WorkForces Report PR.

Download the CP Clicker from the App Store.

Scan the picture with the app.

Enjoy your rich media content!

National Technology Security Coalition strengthens nation’s information systems Aflac’s Tim Callahan appointed to NTSC board of directors

Communicorp earns two gold Addy awards

Communicorp recently received two

Gold Addy Awards in the District 7

American Advertising Federation

competition for its creative design

projects. Selected from 23 chapters

across five states, the company advanced

to the national AAF competition for a

chance to earn nationwide recognition

for its innovative and effective creative

design solutions. Communicorp’s

winning pieces were featured at the

National AAF Conference in Anaheim,

California, in June.

To view a portfolio of Communicorp’s finest work and learn more about the company, visit communicorp.com.

Computerworld Aflac and IT

Aflac has been named to

Computerworld’s 2016 list of Best

Places to Work in Information Technology.

According to Computerworld, Aflac

is one of 100 top organizations that

challenge their IT teams while providing

great benefits and compensation. This

is the 16th time that we have appeared

on this list.

Georgia governor Nathan Deal proclaimed May 18 as “Business

Cybersecurity Day” and announced the Technology Association

of Georgia’s Information Security society’s formation of a

new national trade association, National Technology Security

Coalition, to be led by Aflac’s Tim Callahan, Global Security.

mailto:[email protected]

Much has changed since 1970, when Aflac’s principal founder John Amos attended the World’s Fair in Japan – leading

to the subsequent formation of Aflac Japan in November 1974. Today, the futures of Aflac U.S. and Aflac Incorporated are

interwoven with that of Aflac Japan, where over three-quarters of Aflac’s revenues are produced. And with a distance of

13 hours and nearly 7,000 miles separating the island nation and our headquarters in Columbus, Georgia, it’s vital to maintain

clear communication and consistent business coordination. That’s why on April 1, the Aflac International Office in Columbus

opened its doors.

Located on the fourth floor of the Tower, the International Office was established under the leadership of Aflac President

Paul S. Amos II, who returned to the United States in January after spending two years at Aflac Japan. Its development is para-

mount to strengthening fluid communication between both offices.


Aflac’s International Office: Making Aflac better together across continents

By Chris Ehrhart

Above: Maiko Ito, Naoko Tramel, Kumi Yasuoka, Akiko Sugita, Shoko Porter and Yosuke Matsuo. Seated: Jun Shigematsu.

“During the past two years, I have experienced firsthand how

tough it can be to maintain clear communication between

our offices in the U.S. and Japan,” Paul said. “The Aflac

International Office will help both remain up to date on

business initiatives. Coordination and transparency are vital

to strengthening the relationship between Aflac’s offices so

we can continue being better together.”

In addition to its important communication role, the team’s

responsibilities include:

w Ensuring business operations are in step with market

discipline and the laws and regulations of the U.S. and

Japan.

w Representing Aflac Japan in meetings with the Aflac

U.S. management team and Aflac Incorporated.

w Aiding in the development and management of global

talent.

w Providing first-class experiences for internal and external

guests from Aflac’s U.S. headquarters and Japan.

w Acting as a local sounding board for information requests

to the Japan operation and materials requiring signoff

from Japan.

The Aflac International team, which includes members from

Aflac Japan who are here on a rotational basis to cross-train

and develop their talent, has a dotted-line relationship with

Hiroshi Yamauchi, president of Aflac Japan. The team

reports directly to Andy Conrad, senior vice president and

general counsel for Aflac Japan; senior vice president for

Aflac International.

“The Aflac International Office is the bridge for Aflac U.S.

and Aflac Japan, supporting and strengthening communi-

cation and coordination with one another across the ocean,”

Aflac International Vice President Jun Shigematsu said.

“Our team of experienced professionals has a diverse skillset

that includes corporate planning, sales, communications and

translation. Together, we hope to help bring success whenever

U.S.-Japan collaboration is needed. We look forward to

working with our U.S. colleagues.”

Though Aflac’s business methods have evolved since 1974

to transcend continents and time differences, one thing

remains the same: By working together, Aflac will continue

to keep its promise to be there for our customers during

their time of need – whether that’s in Osaka or Omaha.

Employee Matters 5

“The Aflac International Office is the bridge for Aflac U.S. and Aflac Japan, supporting and strengthening communication and coordination with one another across the ocean,” – Jun Shigematsu, Aflac International vice president

Since joining Aflac Japan in 1989, Jun Shigematsu has worked in multiple areas of the company, including agency sales business, public relations and customer service. Most notable is his extensive leadership experience

in the Planning Department leading the management of corporate strategies, company regulations and policies, organization structure and many other key corporate responsibilities.

For more information, contact the team at [email protected] or (706) 763-4321.


In face-to-face meetings with employees at Aflac Japan’s earthquake-stricken Kumamoto office, Aflac Chairman and CEO Dan Amos and President Paul Amos stressed the unique bonds that link the company’s U.S. workers and their counterparts in Japan.

“Our prayers and thoughts are with you,” Dan said. “I can’t stress enough how important your well-being is to all of us.”

Meanwhile, Paul made sure the Kumamoto team was aware of its importance to Aflac’s business. “You are critical to our operations,” he said, congratulating employees on their determination to return normalcy to their working environment.

Dan echoed Paul’s comments, telling workers he was impressed by their willingness to put in extra time and effort to help the Kumamoto area recover from two earth-quakes that caused considerable damage in mid-April. Immediately after the earthquakes, more than 180,000 people had to leave their homes and move into shelters. More than 50,000 structures were damaged between both Kumamoto and the adjacent Oita prefecture.

“We appreciate everything you’ve done to support our agents and, ultimately, our policyholders,” Dan told employees. “Although the earth-quakes were terrible, things could have been worse: We’re fortunate that none of our people were hurt.”

Paul stressed that he and Dan knew how important their visit was to office morale, adding their arrival in Japan was delayed until it was safe to travel, as well as until recovery operations were well underway.

“We knew our arrival would be disruptive to your efforts if we came too quickly,” Paul said. “But we also knew we wanted to meet with you to show our support, as well as the support of all of the employ-ees and agents at Aflac U.S.”

Paul reminded the Kumamoto team that Aflac U.S. had contributed to relief efforts and said he hoped the donation would go a long way toward aiding recovery.

“You have a lot of hard work still ahead,” he said. “Please know our thoughts and prayers are with you as you move forward together.”

Tomohiko Takahashi, office manager for the Kumamoto sales office, said the visit from Dan and Paul went a long way toward improving morale. “Thanks to Dan-san and Paul-san’s visit, not only employees, but also associates are very encouraged. They are extremely appreciative of their consideration and kindness.”

Paul and Dan Amos offer in-person encouragement to employees in earthquake-stricken Japan

Visit to Kumamoto office focuses on the caring support of Aflac’s U.S. team

“When something happens to a family mem-ber, we need to do what we can to help.”

– Dan Amos Aflac Chairman and CEO

By Ronda Templeton


Japan earthquakes UPDATEJapan was struck by a large earthquake April 14, with a second hitting the island nation April 16. Aftershocks continued to shake the Kumamoto and Oita prefectures for days after. The good news is all Aflac Japan employees and associates are safe and the damage to our offices was minimal. But not everyone was so lucky.

Aflac Japan announced April 20 that the company would contribute relief funds in the amount of 30 million yen. Relief funds are being collected from Aflac Japan employees and associates, as well.

Aflac headquarters also established a relief fund for Japan at the Aflac Credit Union to show our support of those affected by the earthquakes.

hEmployees wishing to contribute may write checks payable to the Aflac Credit Union (reference account No. 29675) and drop them off at the credit union or interoffice them. Employees wishing to give may also email [email protected] or Kendra Fishburne at the Aflac Credit Union to request a transfer of funds from their credit union account to the Japan relief fund account.

Left page: Members of the Kumamoto Sales Office displaying gifts from Dan and Paul.Above from top: 1. Damages seen in Mashiki-machi, Kumamoto, where the damage was the worst. 2. Dan Amos and Mr. Nagashima, Executive Vice President, Nagashima Sangyo Ltd. 3. Mr. Okuno, Deputy General Manager, Dai-ichi Life Kumamoto Branch Office, Dan Amos, Mr. Akimoto, General Manager, Dai-ichi Life Kumamoto Branch Office and Paul Amos. 4. Mashiki-machi, Kumamoto. 5. Mr. Matsushima, chairman of Association of Agencies in Kumamoto. Dan Amos and Paul Amos presented the letter of sympathy and support for the associates. 6. Mashiki-machi, Kumamoto.

1.

2. 3.

4.

5. 6.

Employee Matters 7


2016 EAW

Columbia May 14-20

From the top: 1. Tanya Gary, Ashley Gilyard and her son, and Terrence Gilyard. 2. Marcus Jones plays some mini-golf. 3. Alan Arpin and family enjoy the Riverbanks Zoo and Garden. 4. Belva Greenage and Gina Powell Leach serve breakfast with a smile. 5. Dan Lebish and Teresa White at the Glow Party. 6. Renee McClam and Enid Walker. 7. Andrea Moore McDowell. 8. Robert Jachim, Jamie Lee, and Shaun Hart enjoy their tenure luncheon. 9. Elizabeth Roberts and her daughter enjoy ice cream and pose with the Fireflies Mascot along with the daughters of LaTessa Boyd and Susan Clinton Parker. 10. Tenuree Sabrina Broomfield. 11. Crystal Shaw and her guest enjoy perfect baseball weather. 12. Amanda Grover, Macie Davis and Kim Vincent at the tenure luncheon. 13. Rachna Prasad, Megan Statler, Lauren Mitchell and Angela Kyzer. 14. Emcee Michael Hoffman with his “Divas” HaQuasha Terry and Catherine Roberge.

9.

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1. 2. 3. 4.

5. 6. 7. 8.

Employee Matters 9

1. 2. 3.

4. 5. 6. 7.

8. 9. 10. 11.

From the top: 1. Wonder Women, Crystal Griffin and Ashley Blight. 2. Where’s Waldo? Group Setup Team. 3.Michelle Baxter and Amber Viera play ring toss. 4. Latiesha Gibbs is all smiles at the tenure luncheon. 5. Selfie! Tori Taylor, Chanel Rice and Katraisa Bostic. 6. Rhonda Russell, Vicki Sweginnis, Cindy Sorrel and LaShea Kunkle. 7. Latasha Tellery and Kelsey Zarnick. 8. Jennifer White and family. 9. Rhonda Russell and Kristie Lundy. 10. Megan Bell. 11. Pierre Brunache. Bottom of page: 12. Tenika Sweat wows the crowd singing the National Anthem. 13. Kimberley Brown, Keith Farley and Sabrina Broomfield. 14. Susan Clinton Parker and family. 15. Joy Alexander and Michelle Renwrick. 16. Dayan Martinez and Stephanie Shields at daily drawing.

45 YEARS OF SERVICE Beverly Milner, Sales Growth Strategy Territories

40 YEARS OF SERVICE Marsha Idland, ITTerri Murrell, Sales Technology

MORE THAN 26 YEARS OF SERVICE Kevin Mullins, HRSeletha Crosby, ITNettie Scarbrough, Communicorp

21-25 YEARS OF SERVICE Patricia Ward, Field ContractingDonald Russell, ITPhyllis Worthy, Security

16-20 YEARS OF SERVICE Josephine Caldwell, Customer ServiceLaJune Willis, Special Exception RequestsMelanie Haught, Data/Business Intelligence

11-15 YEARS OF SERVICE Ben Sutherland, SecurityClint Tyra, Enrollment TechnologyRosalind Copeland, Sales Support

5-10 YEARS OF SERVICE Jessica Cambria, Admin Doc ControlCarol Heller, ClaimsTabitha Price, CSC-Customer Service

AFLAC WAY RECOGNITION WINNER Melinda Coslor, CSC-Nebraska

2016 EAW CONVENTION WINNERS

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1. 3.

5. 6. 7.

8. 9. 10.

11. 12. 13. 14.

15. 16. 17.

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18.

Above from top: 1. Valencia Howard and guest. 2. Kathleen Robba and tiny zoo attendee. 3. Terrence Collins. 4. Brianna Cogliano and family. 5. Rhonda Russell and Cindy Sorrel. 6. Lynette Marsh and family. 7. Meg Swinford and Chris Chapman. 8. Alan Arpin and family. 9. Sharon McCaster and Jason Thacker. 10. HaQuasha Terry and Catherine Roberge. 11. Holly Lean. 12. LaTessa Boyd and family. 13. Tikealia Williams and daughter. 14. Quiena Marshall and Tameka Footman. 15. Yolanda Hamilton. 16. John Belk and baseball fan. 17. Willette Corely and family. 18. Angela Kyzer and special guest.

2.

By Bianka Huling

Employee Matters 11

Aflac employees scan badges

into their perspective buildings for another day of work and

the opportunity to own their careers. Greeting each individual

with a simple “Hello!” and a smile, one rarely stops to think

about what it took for the person they are greeting to get to

work that morning – what small obstacles they had to over-

come, both personally and professionally, to feel ready to

enter through those doors. As we focus on our daily tasks,

we may not take the time to speak to each individual about

their journey within the journey – the path that was given

or necessary for them to take to achieve their goals.

The Aflac Women’s Tea event was implemented to do just

that – to give female employees the opportunity to learn from

some of Aflac’s female leaders how they succeeded and

continue to grow in the workplace.

Now in its third year, each Aflac location held a Women’s Tea

leading to the April 20 event hosted by the Aflac Diversity

Council at the Columbus location. At headquarters, Deidre

Williams, manager, Virtual Training, served as moderator

and led a panel discussion on topics that included work-life

balance, women in the workplace and career progression.

After the panel discussion, the panelists took questions from

audience members.

The event kicked off by introducing panelists and stating

some impressive facts about female employees at Aflac:

w 67 percent of current Aflac employees are women.

w 52 percent of current Aflac employees who hold

management positions (senior vice president and above)

are women.

Even with these remarkable numbers, it was also noted that

only 16 percent of current Aflac employees who hold senior

executive positions — vice president and above — are women,

indicating the potential for growth in female leadership

within the company.

Recently, Aflac women gathered to share insights that have enabled them to move effectively through Aflac’s ranks. To discover

what these dynamic thinkers revealed about the tactics that propelled their professional — and personal — success, read on.

Every morning

67%Current Aflac employees are women 52%

Current Aflac employees who hold positions senior vice president and above are women

Top from left: Attendees at Global Investments Women’s Tea included: Left to Right: Back – Morenike Babarinde, Erin Cadet, Melissa Lukasiewicz, Carmen Manoyan, May Liu, Anne Fifick, Elena Boeva and Catherine Blades. Front – Katherine Wolchik, Helene Zhu, Iliana Rodriguez, Diana Galan and Christina Houk. Mary Haws, Omaha, enjoys tea. Kumi Yasuoka, Jessica Walker, Shoko Porter and Delores Blanco help register women for the Columbus event. Bottom of page 12: Panel speakers Brenda Mullins, Deb Shull, Eunice Holmes, Nicole Evans, Rebecca Amissah and Donna Vogtman with moderator, Deidre Williams, center.


“It was easy to get engaged and excited about the transformation that could take place. I was willing to take the chance to do the things that were different and had not been done before.”

– Nicole Evans, director, CSC Nebraska

“The thing that attracted me [to Aflac Global Investments] was the fact that they said, ‘You’re building out something that hasn’t existed before.’ I strongly believe that all new work is good work. If it’s something that I’ve never done before, I will embrace it. And not only will I do it, but I will try to figure out how to do it even better because you must always strive and never be complacent.

They say dress for the job you want. I believe, in addition to that, you have to work and think as if you have the job you want. You don’t have to have the title in order to do great work because you were created for greatness.”

– Rebecca Amissah, Global Investment compliance officer, Investment Compliance

“I was all about being the best employee that I could be. I drove myself hard, I worked hard and volunteered for everything that I could. My growth and my development were more important than anyone else’s. Now, as a leader, it is no longer about my growth and my development, but more about the people who are going to report to me and through me so that I can help them be their best versions of themselves. The only way that I could be successful as a leader was if they were.”

– Donna Vogtman, senior manager, Claims

“Find your voice – either do it your way or look for someone you respect and admire and determine how they manage and lead people and then emulate them. Be authentic to yourself.”

– Eunice Holmes, vice president, Enterprise Enrollment

would you

give a new employee going into a

leadership position for

the first time?

people make about you that

is dead wrong?

“One assumption is that I’m not approachable. People look at us and think our lives are perfect. But what they don’t see and know is that no one has a perfect life. We all go through storms in our lives, and we can never forget that as people, we need to be relatable to other people.”

– Deb Shull, senior advisor, Enrollment and Sales Services

“One assumption that people make about me is that I started in this company in a leadership role. I was treading down the path as an individual contributor, not wanting to be in leadership at all, and the opportunity presented itself to me. A lot of people don’t know that I started in this company as a temporary employee and I worked my way up through the organization. I grew up here at Aflac – I got my education here and grew my career.“

– Brenda Mullins, vice president and chief people officer, HR

For those seeking professional development, panelists reminded employees to utilize

key Aflac resources such as the Career Success Center, the TEACH mentoring program,

Toastmasters and the various scholarship programs offered by the company.

The knowledge and wisdom from the women on the panel offered not only a glance

into the lives of those who have gone before us and achieved their goals, but it also

serves as inspiration as fellow employees follow within their footsteps.

Watch video highlights at myAflac.com > About Aflac > Diversity

Employee Matters 13

your career in Aflac and what

did you do that caused you

to stand out as a leader

or future leader?

ID badge awareness campaign:Identification Badge Policy By

Susan Goodsell

Aflac Security identifies employees, vendors, contractors, temporary workers and visitors by the identification badge worn on

the worksite. They also identify unauthorized entry by the lack of a badge or someone trying to use a deactivated badge;

however, Security can’t be effective if every employee is not following the Identification Badge Policy.

One of the easiest and most effective ways you can help secure our work environment is by properly wearing your company-

issued identification badge. In accordance with Aflac policy, you must wear your company identification badge at all times

while on Aflac property or when attending an Aflac event during work hours. The ID badge should be in a visible location

so it is easily seen by everyone. This will ensure that we are all accountable for who is on our property or attending a company

event. For full details, see the Identification Badge Policy in the Employee Handbook.

w If your clothing doesn’t allow for easily clipping on a badge, feel free to use a lanyard to hang your badge around your neck.

w If your badge is lost, stolen or just forgotten, please check in with Security, or HR if you’re not located in Columbus, when you arrive.

w For company safety, Security deactivates missing badges in our cam-pus locations. Please keep this in mind when traveling between Aflac locations.

w Employees in our campus locations with missing badges (lost, stolen or forgotten) will be issued a temporary ID to wear the day their badge is missing.

w Employees should never give anyone access to the buildings using their own ID badge. Send anyone without a badge to Security, or your HR office if you’re not located in Columbus, for authorized access.

w If you see someone without an ID badge trying to access an Aflac building, contact Security, or your HR office if you’re not located in Columbus, immediately to provide a description of the person and their location.

w Market offices should contact their local police department of an intruder and then make Aflac Security aware of the situation by calling 706-596-3939.

w Be prepared for the unexpected by putting the Aflac Security’s emergency phone number for your location in your mobile phone contact list. Please click the orange Emergency Contacts & Procedures button on the left side of myAflac.com for the emergency phone number in your area.

Remember, the Identification Badge

Policy is in place to keep our work

environment safe. Security counts on

you to be part of their team — because

we’re Better Together!

Here are a few things you should know about the policy:


Below: Steven Crayton and Shakita Ford.

Employee Matters 15

By Susan Goodsell

LET’S PLAY! The vital role of child life specialists at the Aflac Cancer Center

If you take a peek

into a patient’s room at the Aflac Cancer and

Blood Disorders Center, you’ll likely see

one of our child life specialists reading

books, chatting during a game of cards or

role-playing with dolls and medical equipment as they

explain a particular procedure.

Child life specialists promote effective coping for Aflac

Cancer Center patients through play, preparation, edu-

cation and self-expression activities. Each day our child

life specialists work with children to ensure patients

and families are taken care of emotionally — as well as

physically — when they come to the Aflac Cancer Center.

A child life specialist’s day can include everything from

escorting a child to surgery to helping a patient write out a

list of frustrations while talking about coping mechanisms.

Whenever possible, they bring siblings into these thera-

peutic activities, recognizing that they bring their own set

of needs and concerns. That may mean explaining to a child

why a sibling is coming home with tubing or introducing

tools like FaceTime when patients are in isolation.

Everyone at the Aflac Cancer Center understands that

every child copes with their diagnosis in a different way.

Child life specialists go the extra mile every day to give

children the play that they need, while using it to achieve

larger goals.

If you aren’t already part of the Aflac Cancer Center’s life-changing work, you can sign up through the Employee Giving program:

On myAflac.com, go to Employee Self Service > Self Service > Benefits and Payment > Aflac Cancer Center. After accepting the Terms and Conditions, access the number 4 above Miscellaneous Plans. Use the pencil icon under the Actions column to enter the amount you want deducted in the post-tax amount field and then select Add. Continue with the Next command at the top of the screen and a pop-up box will appear, advising you to save your changes. To do that, close the box, and then select Save at the top of the screen. Your contribution amount has been added, and you can close out of ESS. hTip: Individuals with Internet Explorer 11 will need to log in to myAflac.com using Google Chrome to complete enrollment.

Quick reference guide to your benefits contacts

Aflac Benefits Department Human Resources

706-317-0770

401(k) Plan T. Rowe Price 800-922-9945

rps.troweprice.com

Accidental-Death & Dismemberment Insurance Plan

Benefits Department

706-317-0770

Aflac Plans Aflac Policies and Services

800-992-3522aflac.com

Aflac Group PlansCustomer Service 800-433-3036

caicworksite.com

Credit Union Aflac Credit Union

706-596-3239aflacfcu.net

Dental Plan Ameritas Group 800-487-5553

ameritas.com(Also use the number for replacement cards.)

Disability - Short- and Long-Term Reliance Standard

877-202-0055matrixabsence.com

Employee Assistance Plan Bensinger, DuPont

& Associates800-807-1535

bensingerdupont.com (Password: AFLAC)

Family and Medical Leave Reliance Standard

877-202-0055matrixabsence.com

Flexible Spending Accounts WageWorks

877-924-3967wageworks.com

Health Advocacy Services Health Advocate

855-423-8585

Health Plan Anthem PPO 888-893-6366

anthem.com

Life Insurance Plan Lincoln Financial Group

800-423-2765lfg.com

Pension Plan Milliman, Inc. 866-767-1212

millimanbenefits.com

Prescription Drug Plan Aflac Health Plan CVS/Caremark 866-818-6911caremark.com

Specialty Rx 800-387-2573

Mail Order 800-875-0867

Prior Authorization (Physician)

800-294-5979

Stock Options Aflac Stock Option

Administration706-596-3562

Stock Purchase Plan Aflac Shareholder Services

706-596-3581

Vision Plan VSP

800-877-7195vsp.com

Aflac prides itself in providing its greatest asset — its talented employees — with comprehensive and affordable benefits. Find quick answers to your questions about your health and wellness benefits by using this reference guide, visiting the Benefits community at myAflac.com, or contacting the Aflac Benefits Department. Trim this page out for easy reference.


Employee Matters 17

My husband of 25 years was a detective with the Jacksboro,

Tennessee, Police Department. He loved his job and had a

passion for helping people, especially kids.

Jan. 23, 2015, my world changed when a call came out on my

husband’s radio of an accident. He was asked to please be en

route, and of course he did. His shift had ended 30 minutes

before that, but nothing would have kept him from going

where he was needed, especially when he learned a child

was involved.

With lights flashing and sirens screaming, he started toward

the accident. An ambulance in front of him and an ambulance

behind him, he was on his way to the scene. Cars pulled over

to let the emergency vehicles through ... all except one truck

who didn’t move over. The truck hit him head on, pinning

him inside the cruiser. The Jaws of Life were used to extract

him from the car.

In the pouring rain, Life Star could not fly, so he was trans-

ported by ambulance to the UT Medical Center in Knoxville.

Emergency personnel were notified before they arrived and

were waiting for him. Every bone on his left side was broken,

even all his toes. The next day, he spent 11 hours in surgery,

the third day another 10 hours in surgery and the fifth day

another 10 hours in surgery.

On the second day in the trauma unit, my employer, who

knew that I had an Aflac accident insurance policy, contacted

my Aflac insurance agent. She came to the hospital and col-

lected all the necessary documents needed to file my claim.

I had to do nothing, and in my state of mind, I didn’t even

think of Aflac or anything else. I was totally focused on my

husband. I started receiving benefit checks from Aflac while

we were still in the hospital.

I received cash benefits to help cover our medical expenses,

for every day in the trauma unit. If not for these checks, I

don’t know what I would have done. Thankfully, this was

something I didn’t have to worry about. I was able to pay

my bills on time thanks to the money I received from Aflac.

Sadly, on the seventh day, he succumbed to his injuries.

Again, my Aflac agent came to my rescue and filed all the

necessary claims I needed. With me not returning to work

for over a month, and my husband’s income stopped, Aflac

helped me yet again.

Sometimes, I get overwhelmed by all the details of my job, but it is all worth it when I know that I have helped someone in their time of need. Knowing that I could take some financial worries off Jerri’s plate made me love my job and Aflac even more.

Putting customers first means that when tragedy strikes, they can focus on what’s most important. In Tennessee, as policyholder Jerri Starrett stood vigil by her husband’s side, she relied on Aflac agent Anne Swanson. Anne, in turn, depended on countless, unknown allies at Aflac who worked together to ease Mrs. Starrett’s financial concerns during her time of need.

Above: Aflac agent Anne Swanson and policyholder Jerri Starrett.


In the past, Aflac’s reimbursement requests were submitted on paper. Receipts were taped to paper and then

forwarded by hand to approving managers. Now, by partnering with Concur, Aflac continues to advance its

commitment to efficiency and to reduce its carbon footprint.

Did you know that Aflac’s financial and travel departments processed 20,335 expense

reports to reimburse employees in 2015? Reimbursements ranged from travel-related expenses to items

such as team luncheons, events and supplies. Of those, almost 9,000 included hotel lodging, 6,000 included

airfare and 3,000 included rental car reservations.

To support Aflac’s commitment to finding expense management solutions — and to maintain a sustainable

work environment — we’ve partnered with Concur to offer a one-stop shop for making travel reservations and

reporting expenses. This change has resulted in decreasing paper and print cartridge usage while also providing

a better employee experience. Launched in July, tailored solutions are already saving Aflac time and money.

To help save time and resources,

green is the way to go. WE CONCUR!

By Chanel Hendrick

TO LEARN MORE about the Aflac Concur site and its functionality, please visit Aflac Academy for a list of Concur-related e-learning courses.

What is Concur?

A cloud-based travel and expense management tool that can be accessed through the Concur website or app. Concur is used by many FORTUNE 100 companies to provide an easier means for employees to make travel reserva-tions, submit travel- and expense-related purchases for reimbursement, and report on corresponding expenses.

What does Concur offer Aflac and its employees?

• Simplifies and automates travel reservation processes.

• Enables employees to make travel reservations online without contacting Corporate Travel or administrative assistants.

• Offers a mobile app and website for on-the-go expense submission and approval.

• Enables paperless submission of expense reports.

• Provides automated reporting capabilities.• Allows for decreased rates by establishing

partnerships with such vendors as hotels and rental car agencies.

• Links to Outlook to pull meeting information for corresponding expenses.

20,335Expense reports in 2015

INCLUDING:9,000 hotel lodging

6,000 airfare

3,000 car reservations

IT’S OFFICIAL: The Aflac Duck is a superhero when it comes to paying claims with One Day Pay. And now you can see how he does it from every angle with Aflac’s first 360-degree Facebook video.

The animated video shows what it takes to train and become a Super Duck. From superhero costume to claims processing, viewers are led on a 360-degree storytelling journey with on-screen navigational cues that concludes with the Aflac Super Duck coming to the rescue with One Day Pay.

Experience the video by visiting facebook.com/aflacduck/videos, and then find the Adventures of Super Duck & One Day Pay.

h HELPFUL HINT: The video is best suited for mobile viewing through the Facebook app on iOS 7 or later for Apple, or Android 4.3 or later. For desktop viewing, use Chrome or Firefox browsers.

If you’ve ever viewed immersive videos — also known as 360 videos, 360-degree videos or spherical videos — you know that the experience is remarkable. And it’s the perfect way to convey the Aflac Super Duck’s superpower!

Check out Aflac’s Super Duck 360-degree video

Employee Matters 19


Aflac’s Green Committee hosts Earth Day activities

Many Aflac employees support and participate in green projects – not only on Earth Day, but every day.

1. 2. 3.

4. 5. 6.

7. 8. 9.

Employee Matters 21

From top left: 1. Employees learn more about Earth Day at the Green Committee Booth. 2. Billy Jackson and Antoinette Mion represent Communicorp and their sustainability initiatives. 3. Volunteer Elizabeth Moody and employees at the recycling game table. 4. Aflac New York employees got into the spirit of Earth Day by planting flowers for Spring. Left to right: Debbie Pitaniello, Sheri Monroe, Lisa Vega, Gloria Nowacki, Lynda Atanasio and Patty Sturm. 5. There’s a lot to be learned at the Earth Day event. The history of Columbus is marked in this tree’s growth rings. 6. Being green is a family affair. Camille Anderson poses with her mom, Gail Holston. 7. Tarsha Hall and Becky Floyd welcome guests to Earth Day. 8. Kim Church and Penny Patton. 9. Employees learn about earth-friendly lawn care from Outdoor Solutions.

Aflac’s Green Committee hosted Aflac’s

ninth annual Earth Day events on April 22.

Events held around the company remind

us about Aflac’s commitment to sustain-

ability at work and how we can all be

good stewards of the environment, here,

at home and in the community. Thanks

for your cooperation with your individual

efforts to preserve our natural resources.

Every simple, individual act furthers the

goal of reducing carbon emissions and

supporting sustainability. EARTH

GET YOUR GREEN ON!

CELEBRATE

DAY


CYBERTIP – Is convenience really worth it?Sure, password-save and auto-fill saves time, and it’s nice not having to retype it. But it could also make it easier for someone else to use your information. Protect yourself and your information instead by not saving it – online or offline.

A cybertip to remember while at work: If you receive a suspicious email, do not open it nor click on any links. Please forward it to [email protected].

Gold Duck Club incentive trip Japan sales association visits GeorgiaIn April, representatives from Aflac Japan’s Gold Duck Club visited Georgia to observe headquar-ters’ business practices, soak up Southern hospitality provided by the Amos family – and even visit Augusta to watch Japanese golf- great Hideki Matsuyama at the Masters Golf Tournament.

A portion of their trip, hosted by Paul Amos, also included business presentations by Keith Pellerin, Product Management, and Jamie Lee, Transformation Office.

The association, 33 member agencies strong, was established to forge strong relationships between large-scale agencies and Aflac Japan. Some members also belong to the Billion Club.

Aflac Japan executives Hiroshi Yamauchi, president, Koji Ariyoshi, executive vice president, and Jun Isonaka, first senior executive vice president, accompanied the group.

In April, Columbus bowlers finished their 2015-2016 league bowling after a 25-week season. Their once-a-week activity is not only fun, but benefits various charities, primarily the American Cancer Society.

This year’s league champion was the Can’t Believe It’s Not Gutter team.

Registration for the 2016-2017 league bowling season begins in August, with games starting in September.

You can find more details about bowling and other sports at myAflac.com > Employee Services > Sports. Check out the benefits of staying active at Employee Services > Health and Wellness.

With summer waning, many Aflac sports seasons are winding down. Now it’s time to head indoors for more friendly competition – and fun.

Like to bowl?


Employee Matters 23

New Faces

Angie AlvarezMarket Asset Analyst

West

BROKER SALESMARKET/TERRITORY

Marie FarisMarket Asset Analyst

North

Anthony CiprianoMarket Trainer

Northeast

ATLANTA

Julianne EllisMarket Coordinator

Northeast

Tamara IbarraMarket Asset Analyst

West

Amy KluttzClassroom Trainer

Southeast

Allen WuGroup Representative

Pacific

Stephen Nemeth IT

Donald Parker Disaster Preparedness

Donna RaimeyMarket Coordinator

Southeast

Frederic WilsonMarket Coordinator

West

Lori ShaddockMarket Asset Analyst

Northeast

Aron TeranClassroom Trainer

Northeast

Imran DurraniIT

Michele McMurtray IT

Allen Lazzara Information Governance

Terri Sims IT

Geoffrey Collins IT

Phillip Barker IT

Stephen McCamy Threat & Vulnerability

Colin GodfreyIT

\24 Better together July/August 2016

Say “hello” to some of Aflac’s newest employees.

Gregory BucknerPlant ADM

Kim CadmanAccount Relations

Kjell Davis Distribution

Nicholas Hymer PIC Channel

Nicholas Brunson IT Portfolio Rationalization

Jennifer Ritz Human Resources

Nelson Batista Espinal

IT

Satyavani BeelaIT Transformation

Shanell BrownField Liaison Office

Tiffany BrownIT

Alan Day Broker Services

Jason BryantIT Quality Assurance

Tanisha ColbertAdministration Training

Lea DeanClaims

James DudleyVirtual Training

Shauntavia Burrell Fallon

Administration Training

Sammie BurtsPSA Campus Support

Karen CallahanDistribution

Chelsi CannadyClaims

COLUMBIA

John FairchildSecurity

Keneshia FarrowClaims

COLUMBUS

Sharmika AlfredAdministration Training

Cedric AndersonDistribution

Rachael BanksIT

David GallegosSecurity

Kristin GalekTalent Acquisition

Takeshi GibsonClaims

Benjamin GriffinSecurity

Employee Matters 25

Isabel RodriguezCheck Matching

Toccara MitchellClaims

Deavon HowellDistribution

Sherena HarperAdministration Training

Tiffanie HunterNational Recruiting

Dawn GuilloryLegal

Erin JohnsonAdministration Training

Zachary Johnson National Recruiting

Lyndon Kilcrease Security

Roger KwartengIT

Tanisha LeggettSales Assurance Services

Brittany LipscombAdministration Training

Vicki McGeeIT

Brittney McCraryAdministration Training

Dolonda OliverAdministration Training

Willy MopitaSEMO

Gina MorenoVirtual Training

Cynthia MullerIT

Kevin Murphy IT

Javon PersonClaims

Lyndi ReederClaims

Denishia PierceClaims

Joseph RabrenIT

Selina RiceAccount System Implementation

Jamie OswaltEmployee Benefits

Junius RowlandIT

Beth SaylorInformation Governance

Dodoo Saakwa-Mante

Strategic Partnership

Dan SchmatzTax Investments

Kimberly Scott Administration Training

Alexis ThompsonAdministration Training

Dan TrsicTax Department

Rusty RustinAdministration Training

Carl SumbryAdministration Training

Ayannie ThomasTalent Acquisition


Say “hello” to some of Aflac’s newest employees.

Raghavendra Upadhyaya

IT

Theresa VreelandLegal

Lakesia WilsonClaims

Lindsey WrightAdministration Training

Robert WilsonClaims

COMMUNICORPChris Posey

ITSpencer Schorr

Commercial SalesAdrienne JonesCorporate Products

Tony AbrahamCustomer Service Center

Gerald JonesCustomer Service Center

Ryan MezaCustomer Service Center

Devlon StapletonCustomer Service Center

Lamayzio TillerCustomer Service Center

Megan WilsonCustomer Service Center

OMAHA Shannon Barrett Customer Service Center

Lucretia DeBerryCustomer Service Center

Luis ChionGlobal Investments

Shawn GannonGlobal Investments

NEW YORK

Employee Matters 27

CONGRATULATIONS TO

Maryann Aide, who was promoted from travel services accounting specialist III, Accounts Payable, to market budget analyst I, Market Director Analyst Department.

Natallie Archer, who was promoted from business process analyst II to business process analyst III, Business Tech Solutions.

Alpna Arora, who was promoted from senior application developer, IT New Business, to manager, IT Core Appli-cations Overhead.

Tori Beach, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Debra Beesley, who was promoted from lead specialist to senior lead specialist, Administration Training.

Livvy Bellamy, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Bill Blackburn, who was promoted from quantitative analyst I, PS Resource Management, to project portfolio analyst, Innovation Delivery Office.

Jasmisa Blackmon, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Gwen Blevins, who was promoted from automated billing coordinator I to services coordinator III, Wingspan Support.

Jessica Bowen, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

LaQueshia Boyd, who was promoted from account relations manager, Over 1,000 Account Team C (Group), to senior process transformation manager, Joining Innovation.

Lisa Branchcomb, who was promoted from customer service specialist II, CSC Trainees, to customer service specialist III, CSC-Customer Service.

Matthew Brustad, who was promoted from actuary III to manager, International Actuarial.

Arthur Buckley, who was promoted from consultant to manager, IT.

Carmen Buckner II, who was promoted from account service specialist I to account service specialist II, NBS-Processing.

Jennifer Bush, who was promoted from field comp specialist III to senior field accounting specialist, Field Compensation.

Kayla Cannon, who was promoted from accounting specialist II, PS PPAS Operations, to documentation coordinator I, Admin Doc Control.

Josh Chandler, who was promoted from HR financial analyst to senior HR financial analyst, Total Rewards Admin.

Brittany Clark, who was promoted from lead specialist, Claims, to supervisor, Operations, Production Overhead.

Susan Clemmons, who was promoted from investment accountant I to investment accountant II, Investment Accounting.

Kimberly Davis, who was promoted from executive assistant III to executive assistant IV, Global Chief Risk Officer.

Janet Debrow, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Terri Donnelly, who was promoted from business process analyst II, Business Tech Solutions, to business process analyst III, Joining Innovation.

Patrea Dowless, who was promoted from consultant, LL&D, to manager, instructional design, Training Content.

Nehemias Duarte, who was promoted from business process analyst III, Pre-Sales PIC, to market analyst IV, Sales Analytics.

Stacy Duncan, who was promoted from business process analyst II to business process analyst III, Business Tech Solutions.

Claire Ennis, who was promoted from business process analyst I to business process analyst II, Post-Sales PIC.

Donzetta Faulk, who was promoted from customer service spec III to lead customer service spec, Customer Service.

Robert Ferrone, who was promoted from senior consultant, Sales Enablement OH, to market director, Minnesota.

Matthew Finley, who was promoted from recruiting specialist III, HR SGS-Personnel, to corporate recruiter, Talent Acquisition.

Jason Foley, who was promoted from business process analyst II, Sales Reporting, to market analyst III, Sales Analytics.

Joy Hammock, who was promoted from senior budget analyst to financial consultant, IT.

Stephanie Hammonds, who was promoted from supervisor, CSC-Customer Service, to operations coordinator, Exchanges and Enrollment.

Andrea Hampton, who was promoted from lead contract specialist to sales contracting coordinator, Broker Contracting and Compensation.

Brian Hanley, who was promoted from market trainer, Florida, to classroom trainer, North Carolina - East.

Jordan Harner, who was promoted from divisional analyst, LL&D - LeAP Recruitment, to senior asset management analyst, Asset Management.

Megan Harris, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Ben Harrison, who was promoted from accounting specialist III, Major Group Accounts, to workflow specialist, Research and Resolution.

Shaun Haywood, who was promoted from claims specialist II, Claims, to specialist III, Special Investigations.

Cheryl Henderson, who was promoted from claims specialist III, Claims, to claims research analyst, Research and Resolution.

Kandace Hodges, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Lauren Huff, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Haley Hughes, who was promoted from administrative specialist IV, Broker Channel Sales Ops, to sales comp analyst II, Field Force Planning.

Mallory Jackson, who was promoted from senior quantitative analyst to data strategy consultant I, Business Analytics.

Maurice Jackson, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Deannia Johnson, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Latoya Jones, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Marcus Jones, who was promoted from manager, Enrollment Intake, to senior manager, COE Overhead.

Briannica Joseph, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Deana Kirby, who was promoted from associate administration trainer to administration trainer, Administration Training.

JaNay Knowlton, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Mario Lawrence, who was promoted from application developer to senior application developer, IT.

Kenneth Leuer, who was promoted from customer service specialist II, CSC Trainees, to customer service specialist III, CSC-Customer Service.

Eric Linson, who was promoted from automated billing specialist to wingspan services coordinator I, Billing Services.

Luke Mansour, who was promoted from senior consultant to senior manager, Sales Technology.

Rosendo Manuel, who was promoted from account service coordinator to supervisor, Implementation Service Center.

James Marler, who was promoted from business process analyst II to business process analyst III, Post-Sales PIC.

Somer Mason, who was promoted from employee communications coordinator to senior employee com-munications coordinator, Employee Communications.

Christopher Matthews, who was promoted from lead specialist, PS PPAS Operations, to wingspan services coordinator III, Billing Services.

Marlita McBride, who was promoted from customer service specialist II to customer service specialist III, Customer Service.

All in the Family

Sharon McCaster, who was promoted from payroll account specialist I, Payroll Account Services, to senior account service coordinator, Broker Services.

Michelle McCoy, who was promoted from customer service specialist IV to lead specialist, CSC-Customer Service.

Katherine McCray, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Stacey McManus, who was promoted from quality specialist, NBS Overhead, to operations analyst I, New Acct SU & Underwriting OH.

Hagan McNeal, who was promoted from accounting analyst, Budget, Cost and Fixed Assets, to investment accountant I, Investment Accounting.

Eric Meeks, who was promoted from quantitative analyst I, Business Analytics, to broker data analyst, Broker Channel Sales Ops.

Destiny Miles, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Rita Millar, who was promoted from accounting specialist II to accounting specialist III, Accounts Payable OH.

Susan Miller, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Wright Mitchell, who was promoted from security officer III to senior security officer, Security.

Roberto Montes, who was promoted from business process analyst I to business process analyst II, Process Innovation and Control.

Katrina Moore, who was promoted from specialist to business process analyst I, Post-Sales PIC.

Debra Moss, who was promoted from field comp specialist III to senior accounting specialist, Field Compensation Core Processing.

Josh Myers, who was promoted from customer service specialist III to lead specialist, CSC-Customer Service.

Katie Nguyen, who was promoted from accounting specialist II, Accounts Payable, to investment accountant I, Investment Accounting.

Christopher Olds, who was promoted from investment accountant I to investment accountant II, Investment Accounting.

Clacie Padgett, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Kristen Phillips, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Loren Phipps, who was promoted from senior account service coordinator, Top Account Broker A, to account relations manager, Account Relations.

Shanequa Pickett, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Raghu Polepally, who was promoted from senior application developer to technical consultant, IT.

Deborah Pough, who was promoted from customer service specialist I to customer service specialist II, Customer Service.

Rachna Prasad, who was promoted from account implementation coordinator, Over 1,000 Account Team A (Group), to business process analyst III, Process Innovation and Control.

Ayreoal Ramey, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Asia Reynolds, who was promoted from customer service specialist I to customer service specialist II, CSC-Customer Service.

Polly Rhodes, who was promoted from specialist III to investigative analyst, Special Investigations.

Catherine Roberge, who was promoted from executive assistant III, ABC Strategic Broker Sales, to executive assistant IV, Chief Operating Officer-AGI.

Miranda Rogers, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Joycelynn Sanchez, who was promoted from business process analyst I to business process analyst II, Post-Sales PIC.

Ashley Schneider, who was promoted from business process analyst II, Quality and Audit, to business process consultant, COE Overhead.

Jazmine Scott, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Tyler Shocrylas, who was promoted from senior budget analyst to broker budget consultant, Broker Financial Operations.

Amy Smith, who was promoted from executive assistant II to executive assistant III, Broker Sales.

Todd Smith, who was promoted from investment accountant I to investment accountant II, Investment Accounting.

Victoria Smith, who was promoted from college recruiter to senior college recruiter, Talent Acquisition.

Yvette Spencer, who was promoted from manager, Sales Leads, to senior process transformation manager, Joining Innovation.

Caroline Stephens, who was promoted from executive assistant IV, Chief Operating Officer-AGI, to broker custom case executive, Broker Custom Cases.

Kenny Summers, who was promoted from operations analyst II to resource manager, COE Overhead.

Brandon Tarvin, who was promoted from business process analyst II to online technical analyst III, PIC Channel.

Eric Taylor, who was promoted from bindery support specialist II to digital press operator, Digital Print.

Michael Teal, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Aleta Terry, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Lisa Thomas, who was promoted from quality auditor, Payroll Account Services, to senior account services coordinator, Broker Services.

Chuck Uhlig, who was promoted from group representative to senior group representative, Southwest Region.

Natalia Vega Reyes, who was promoted from customer service specialist II, CSC Trainees, to customer service specialist III, CSC-Customer Service.

Rosmari Wall, who was promoted from executive assistant III to resource manager, IT.

Kristin Wallace, who was promoted from tax accountant I, Tax Department, to senior budget analyst, It, IT Business Operations.

Nicole Whitlock, who was promoted from payroll account specialist II, Payroll Account Services, to senior account service coordinator, Broker Services.

Jazmin Willis, who was promoted from travel services accounting specialist II to AP/travel accounting specialist- market, Treasury Services.

Shannon Willis, who was promoted from accounting specialist II to accounting specialist III, NY Payroll Account Services.

Selena Wimberly, who was promoted from customer service specialist I, CSC Trainees, to customer service specialist II, CSC-Customer Service.

Heather Wisham, who was promoted from business process analyst I, Post-Sales PIC, to business process analyst II, Joining Innovation.

Sarah Witt, who was promoted from technical support specialist to senior technical support specialist, IT.

Elizabeth Woods, who was promoted from field support accounting specialist to market budget analyst I, Market Director Analyst Department.

Hanna Wylie, who was promoted from account implementation coordinator, Top Account Broker A, to account relations manager, Account Relations.

Christina Zanoff, who was promoted from customer service specialist III, CSC-Customer Service, to lead specialist, Administration Training.


Employee Matters 29

TO SHARE NEWS OR SUGGEST STORIES AND IDEAS for publication in the employee magazine, scan the QR code to the right or email [email protected].

EDUCATIONAL ACHIEVEMENTS

Torrenzia Lyles, a sprinter and jumper on the nationally ranked University of Georgia track team, graduated with a bachelor’s degree in sociology on May 13. Torrenzia will continue in track and field as a professional athlete. Torrenzia is the daughter of LaToya Carter, PIC.

Ebonee McCrory, Hardaway High School senior, daughter of Stephanie McCrory, Policy Service, made all A’s Principal List during her third semester.

Gavin Neel, son of Stephanie Sanders, Joining Innovation, was accepted and awarded a full scholarship to attend Auburn University’s Brain Imaging Visiting Fellowship in July. Nicknamed AU Brain Camp, it provides regional high school students with the opportunity to use advanced technology and learn from distinguished professors in the field of neuroscience. Gavin was also accepted into Bridge Builders Alabama, a leadership development program for high school students.

NEW ARRIVALS

Meg Iaconetti, NY Regional Ops, and her husband Michael celebrated the birth of their baby boy, Mason Anthony, on April 25.

Jeff Shubert, NY NNU, and his wife Danielle celebrated the birth of their baby girl, Josephine Veronica, on May 2.

MILITARY NEWS

Hunter Jones, grandson of Wanda Youngren, New Account Set-up, is serving in the U.S. Air Force in Turkey.

SYMPATHIES

Aflac New York sends sympathies to Thomas Brown, NY Payroll Account Service, for the loss of his sister-in-law, Linda Papale.

Condolences to Kalieshia Hopkins, Quality, whose grandfather, Izell Alford Sr., passed away on April 27.


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