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jskelton
WatchGeeks Owner
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Join Date: Feb 2008
Posts: 15,133
Real Name: "Diamond Jim" Skelton
Quote:
Originally Posted by WatchYaThink
Thanks for unlocking. Can I ask a couple of quick questions:
1. When you said that, "Our customer service at ShopNBC has been made aware of an issue a few days
ago, and are currently assessing it to bring out the best solution for those inconvenienced." Does that
imply that it has been confirmed and acknowledged that those are not real diamonds being used?
2. There are several models of "Diamond Classique", is the Classique Botique the only specific model
that is in question, or does this issue apply to all of the Diamond Classique models?
Thanks.
I can only 'confirm' that the mistake was caught, the confusion was found, and all steps to take care of it
to the customer's complete satisfaction are underway.
When ShopNBC CS management has decided on the right path, they will contact the customer directly
as their sales records will indicate those affected by this issue.
No one should be calling them yet, the management team has not made the final decisions, so a phone
rep won't have any clue what you're talking about yet.
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Quote:
Originally Posted by charleswatts
Your candor in the explanation reveals the nature of the relationship you have formed with your
viewers.
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#18
Yesterday, 10:06 PM
WatchYaThink
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Real Name: Larry
Mistake .... ?? The term "diamond" is part of the model name that was created by Invicta, the precense
of the diamonds was emphasized during the on air presentation, diamonds are mentioned in the online
descriptions .... if those are actually crystals, wow, that is some "mistake"!
In addition to the Classique Botique which I have already given as a gift, my wife also owns two other
Classique models, a J179783 MOP, and a J179103 with red sandstone. The description says, "The bezel
features a beaded design with 20 white diamond accents."
Could you please address the second part of my question, is it only the Diamond Classique Botique model
that does not actually have diamonds, or is this an issue with all of the "Diamond Classique" models?
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#19
Yesterday, 10:10 PM
jskelton
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Once again.... it is up to ShopNBC's Customer Service (not a host) to provide the explanation to the few
who will have this issue.
There was an internal confusion between models, and it is being taken care of.
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Quote:
Originally Posted by charleswatts
Your candor in the explanation reveals the nature of the relationship you have formed with your
viewers.
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#20
Yesterday, 10:17 PM
JDinNOLA
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Clearly Jim is not in a position to say any more on the subject.
I sincerely hope that those affected will indeed be completely satisfied soon.
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#21
Today, 03:00 AM
scott99
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Wow ! Between THIS and the "Swiss" debacle, I really am questioning Invicta and ShopNBC's integrity.
Though I was drooling over the 7750 diver this weekend, I'm glad I haven't bought an Invicta since
March. They've really lost my trust.
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#22
Today, 03:07 AM
curiousgeorge
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This is really bad. No excuses, just bad. Calls into question every model of Classique, including some I've
purchased as gifts. Not going to get too negative here, but this is seriously bad news considering the
watch in question was a TTV that many purchased, that was sold based on real diamonds as the hook to
buy. It was a big seller also. Yikes!
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#23
Today, 03:12 AM
timeman
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Who determined the description and specifications of this watch, and other Invicta watches sold on
ShopNBC? Is it Invicta telling ShopNBC what's in their watches or the other way around? I'm assuming it's
the former, the first option. ShopNBC should be the one determining the description and specifications
of what is printed on their web site and told to the viewing audience on air. If this takes inspecting each
watch so be it.Too many Invicta products are being sold on ShopNBC that are not what they are stated to
be. As a result it hurts the reputation of ShopNBC and Invicta, not to mention the cost to both for items
being returned for refunds.
When I pick up my wife's watch from the jeweler, I'll request a written appraisal on the stones. Even if it
cost me to do so.
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#24
Today, 03:24 AM
timeman
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Quote:
Originally Posted by curiousgeorge
This is really bad. No excuses, just bad. Calls into question every model of Classique, including some I've
purchased as gifts. Not going to get too negative here, but this is seriously bad news considering the
watch in question was a TTV that many purchased, that was sold based on real diamonds as the hook
to buy. It was a big seller also. Yikes!
These watches sold as recently as Sunday, July 25, 2010 at 9:00 AM ET. And at that time over 3200
watches in all variations had sold, which I assume includes the ones that sold as the TTV on June 29th. I
still have the show on my DVR, and during the entire presentation it was reported the watches had 42
diamonds. In fact that was the main selling point of the watch.
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#25
Today, 03:44 AM
richhoff
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While this is certainly a terrible thing, some are starting to jump to conclusions and none of us know the
facts yet on how and why this happened. It sounds to me that maybe ShopNBC made a mistake and
listed the watch wrong? I certainly can't believe that someone purposely misrepresented the watch.
Maybe some of the stones are diamonds (around the bezel) and some of the stones are crystals? We
should hear an explanation shortly. This may be a watch that was sold by ShopNBC only? I can't find it
listed on any other sites anywhere, including Invicta's website.
One thing for sure. If it's a description problem with this entire model, ShopNBC should pull the
diamonds from their listing. It's still listed that way.
http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N
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Quote:
Originally Posted by richhoff
While this is certainly a terrible thing, people are starting to jump to conclusions and none
of us know that facts yet on how and why this happened. It sounds to me that maybe
ShopNBC made a mistake and listed the watch wrong? I certainly can't believe that
someone purposely misrepresented the watch. Maybe some of the stones are diamonds
(around the bezel) and some of the stones are crystals? We should hear an explanation
shortly. This may be a watch that was sold by ShopNBC only? I can't find it listed on any
other sites anywhere, including Invicta's website.
One thing for sure. If it's a problem with this entire model, ShopNBC should pull the
diamonds from their listing. It's still listed that way.
http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N
Read the comment above yours. It has been stated that the watch has been shown on
ShopNBC several times with the hosts talking about the diamonds as a selling point each
time. Nobody is jumping to conclusions. It means the ShopNBC host and possibly the
Invicta employee is mentioning the diamonds time and again.
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#27
Today, 04:08 AM
Brant Senior Member Senior Geek
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Quote:
Originally Posted by JDinNOLA
Clearly Jim is not in a position to say any more on the subject.
I sincerely hope that those affected will indeed be completely satisfied soon.
I agree. Jim is just a host and he has come to our aid again. I am quite certain this could get
blown out of proportion but lets see what our fellow watch geeks find out.
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#28
Today, 04:15 AM
curiousgeorge Senior Member
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Considering Jim closed the thread to verify that a mistake has occurred, verified said
mistake and re-opened the thread telling people a remedy from ShopNbc is coming, means
someone made a big boo-boo. It's a shame, but it happened, people are going to be
contacted who bought this watch by ShopNbc and people will get what resolution they want.
Nothing more can be done then that.
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#29
Today, 04:21 AM
timeman Senior Member
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Quote:
Originally Posted by richhoff
It sounds to me that maybe ShopNBC made a mistake and listed the watch wrong? I
certainly can't believe that someone purposely misrepresented the watch.
This might very well be the case. But why didn't Invicta pick up on this and correct the
misstatement? They did manufacture the watch. Sounds like no one knows what's going on.
I appreciate Jim's help in this matter, and happy to see ShopNBC will rectify the situation for
those affected.
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#30
Today, 04:31 AM
richhoff Senior Member
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Quote:
Originally Posted by timeman
This might very well be the case. But why didn't Invicta pick up on this and correct the
misstatement? They did manufacture the watch. Sounds like no one knows what's going
on.
I appreciate Jim's help in this matter, and happy to see ShopNBC will rectify the situation
for those affected.
I agree with you that it would have been great if someone from Invicta noticed the
mnistake, but they make thousands of watches, and Michael said they can't possibly know
everything about every watch. They were probably just going with the flow and using
SNBC's description. I'm sure this will get rectified.
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#31
Today, 04:39 AM
timeman Senior Member
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Quote:
Originally Posted by richhoff
I agree with you that it would have been great if someone from Invicta noticed the
mnistake, but they make thousands of watches, and Michael said they can't possibly know
everything about every watch. They were probably just going with the flow. I'm sure this
will get rectified.
I agree. I don't blame Mike ,Jill or SNBC hosts. They only report what is told to them
regarding what's in the watches. But something needs to be done jointly between SNBC and
Invicta to correct these types of problems in the future.
Most of my watches are Invicta, and I think they make great watches over all. But it's
getting to the point where I can't rely on what is being told to me, as to the specifications of
their watches.
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#32
Today, 04:55 AM
kingswords Senior Member
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Quote:
Originally Posted by curiousgeorge
This is really bad. No excuses, just bad. Calls into question every model of Classique,
including some I've purchased as gifts. Not going to get too negative here, but this is
seriously bad news considering the watch in question was a TTV that many purchased, that
was sold based on real diamonds as the hook to buy. It was a big seller also. Yikes!
It calls into question every watch with diamonds (or not) sold by SHOP and manufactured by
INVICTA and calls into question Invicta's integrety in general.
I have ProDivers with diamonds. I've got to say that I didn't expect too much where the
diamond issue was concerned. I wasn't buying diamonds, I was buying the watch. You get
what you pay for so who really expects that the diamonds, if they are diamonds, would be of
high quality in the first place. They are so small on my watches that the mounting is bigger
than the diamonds themselves.
However, if INVICTA said they were diamonds, they ought to be. I just bought the Pro Diver
7750. These issues cast a pall over the authenticity of everything Invicta sells. The whole DD
thing and the "SWISS MADE" issue come to mind right away. I find this whole thing
disturbing. If they were crystals, why not say so. Swarofsky crystals, for instance, are in all
sorts of jewelry and are highly valued.
I have compassion for Jim having to constantly opologize for these debacles. Jim doesn't
build the watches. INVICTA should not put him(or Michael or Jill) in this position. I am a
professional salesman and I know what its like to deal with the public on a wide variety of
customer service issues. On a daily basis I think about the claims I am going to make about
the product I sell. Obviously, I hold Jim in high regard.
INVICTA, you are breaking my heart. Maybe I'm too much of a romantic to believe that
integrety exists anywhere. This is sad.
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#33
Today, 05:17 AM
acertaingirl Senior Member
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Kings...you took the words right out of my mouth. This certainly casts a pall over the entire
Invicta line - come on - they're either diamonds or they're not!
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#34
Today, 05:37 AM
Budabear Senior Member
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I've purchased several watches for my wife with "Diamonds" and a LE
COSC Diver with Diamonds on the Dial. I hope this does not mean that
we have to get all of the different Invicta Diamond watches checked
for authenticity.
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#35
Today, 05:49 AM
DPM Senior Member Veteran Geek
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No offense to the people that have ordered this watch.. Did you really expect to get 42 real
diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver were
crystals. Again, I don't want to offend anybody who has purchased this watch under the
pretense that these were real diamonds.. The old adage that "you get what you paid for"
certainly comes to mind.
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#36
Today, 05:55 AM
acertaingirl Senior Member
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If a watch doesn't contain real diamonds, it shouldn't be SOLD as a diamond watch! There
should BE no further discussion - plain and simple.
No excuses, no explanations - where is Invicta's AND Shop's quality control. They should do
random checks on everything they sell, taking the item apart and making sure they know
what they are selling.
Why do I have a feeling Invicta will be blaming their "new diamond supplier" for sending
them fakes. That is also no excuse - they should have tested some before using them in
their products.
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#37
Today, 05:56 AM
Budabear Senior Member
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Quote:
Originally Posted by DPM
No offense to the people that have ordered this watch.. Did you really expect to get 42 real
diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver
were crystals. Again, I don't want to offend anybody who has purchased this watch under
the pretense that these were real diamonds.. The old adage that "you get what you paid
for" certainly comes to mind.
Yes you are correct you do get what you pay for but there is a huge
differenct between crystals, flawed diamonds and good diamonds. If
purcchasing a watch with diamonds for a small amount of money then
you don't expect good quality diamonds. What you expect is something
authentic, not something not even close to what it is suppose to be.
I think the last think that should have been said here is "You Get What
You Pay For". These people obviously have not gotten what they paid
for by anyone's understanding.
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#38
Today, 06:02 AM
Ticktock389PRI Senior Member
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Sometimes crystals or CZs look better than cheapo diamonds would. I sent back a Throttle a
long rime ago. The "diamonds" on the bezel were dull, opaque,milky etc.
I suppose many are happy with the prestige of the word "diamonds" even if they don't
measure up.
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#39
Today, 06:07 AM
sunaru Senior Member Senior Geek
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Quote:
Originally Posted by DPM
No offense to the people that have ordered this watch.. Did you really expect to get 42 real
diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver
were crystals. Again, I don't want to offend anybody who has purchased this watch under
the pretense that these were real diamonds.. The old adage that "you get what you paid
for" certainly comes to mind.
so with that logic the lie that was told becomes ok?? let not make excuses here..
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#40
Today, 06:11 AM
Budabear Senior Member
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This is true about CZ's. Some of them do really look quite nice.
However, the problem isn't which looks nicer it is what did you pay for.
If the word diamond is anywhere in the name or description then you
expect exactly that, not crystals.
I can't imagine anyone settling for bad diamonds. I've purchased
several SL watches for my wife and one for my self and have never
been happy with any of them. They all went back immediately. I'm
talking really horrible looking muddy diamonds. The Invicta watches
that I have picked for my wife, such as the Donna on the rocks and a
women's Speedway with 1.74ct on the bezel were extremely gorgeous
watches. I would expect the same quality of diamonds in the Classique
at the price that it sold for but I would expect diamonds nevertheless.
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#41
Today, 06:12 AM
timeman Senior Member
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Quote:
Originally Posted by DPM
No offense to the people that have ordered this watch.. Did you really expect to get 42 real
diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver
were crystals. Again, I don't want to offend anybody who has purchased this watch under
the pretense that these were real diamonds.. The old adage that "you get what you paid
for" certainly comes to mind.
Yes I did expect to get diamonds when it was stated they were diamonds, and I assume the
over 3200 people who purchased the same watch did too. Otherwise why buy it. I suspected
the diamonds were small, of low quality, and inexpensive; that's why I believed they were
diamonds. When something is advertised on a reputable network like SNBC, you expect to
get what was advertised.
I don't want to watch SNBC and have to second guess what's being sold, as to the
authenticity of the merchandise. But it's getting to that point I'm afraid to say.
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#42
Today, 06:18 AM
NCEngineer Member
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The most sensible thing is to wait for a "second opinion" from someone expert on diamonds.
If I was anyone that owned an Invicta with diamonds, I'd take it to be examined. Who
knows, right?
Didn't Renato also have a major issue with diamonds in the past?
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#43
Today, 06:19 AM
Budabear Senior Member Master WatchGeek
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Quote:
Originally Posted by timeman
Yes I did expect to get diamonds when it was stated they were diamonds, and I assume
the over 3200 people who purchased the same watch did too. Otherwise why buy it. I
suspected the diamonds were small, of low quality, and inexpensive; that's why I believed
they were diamonds. When something is advertised on a reputable network like SNBC, you
expect to get what was advertised.
I don't want to watch SNBC and have to second guess what's being sold, as to the
authenticity of the merchandise. But it's getting to that point I'm afraid to say.
+ 2
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#44
Today, 06:24 AM
lwagner328 Senior Member Senior Geek
Join Date: Oct 2009 Location: The "Garden spot of America"; New Jersey
Posts: 125
Real Name: Larry
Perhaps Im niave, but its unfathamable to me that Invicta would "advertise" real diamonds
and not use them...........with the shear volume of watches they sell, sooner or later
someone had to have them apraised or checked out for authenticity..........my bet is on the
jeweler not being accurate...........could the supplier to Invicta be deluting the shipment with
a small percentage of crystals......perhaps...........but i cant see how Invicta would do
this....am I being Niave........no I dont think so...........
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#45
Today, 06:35 AM
tampa8 Senior Member
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Quote:
Originally Posted by DPM
No offense to the people that have ordered this watch.. Did you really expect to get 42 real
diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver
were crystals. Again, I don't want to offend anybody who has purchased this watch under
the pretense that these were real diamonds.. The old adage that "you get what you paid
for" certainly comes to mind.
I am offended. I am offended that you think we are all idots for thinking they were
diamonds. You get what you pay for, implicitly means you get diamond accents. The quality
certainly is not speicified, but the fact they are diamonds was repeated and repeated. Why
wouldn't you think they were diamonds? If I am buying from a reputable seller that is. Are
you saying not to believe Shop, they are in on it?
To me, this is not a Shop mistake other than they sold them as they were told what they
were. Glad so many seem to agree with that. This is on Invicta. Perhaps Shop needs to start
verifying these things on their own?
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#46
Today, 06:39 AM
rhickey Senior Member
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I have an older miyota driven pro diver with diamonds (INV 4848). I think I might check to
see if those are real today. Hopefully this is just a mix up with the classique models.
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#47
Today, 06:42 AM
sunaru Senior Member
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Quote:
Originally Posted by lwagner328
Perhaps Im niave, but its unfathamable to me that Invicta would "advertise" real diamonds
and not use them...........with the shear volume of watches they sell, sooner or later
someone had to have them apraised or checked out for authenticity..........my bet is on the
jeweler not being accurate...........could the supplier to Invicta be deluting the shipment
with a small percentage of crystals......perhaps...........but i cant see how Invicta would do
this....am I being Niave........no I dont think so...........
yeah at this point i think they would.. i mean we were told swiss=swiss made for how long
before a geek cracked open the case on a watch to find the truth?? are you being naive??
well thats your call to make....