jskelto3

27
jskelton WatchGeeks Owner True WatchGeek Join Date: Feb 2008 Posts: 15,133 Real Name: "Diamond Jim" Skelton Quote: Originally Posted by WatchYaThink Thanks for unlocking. Can I ask a couple of quick questions: 1. When you said that, "Our customer service at ShopNBC has been made aware of an issue a few days ago, and are currently assessing it to bring out the best solution for those inconvenienced." Does that imply that it has been confirmed and acknowledged that those are not real diamonds being used? 2. There are several models of "Diamond Classique", is the Classique Botique the only specific model that is in question, or does this issue apply to all of the Diamond Classique models? Thanks. I can only 'confirm' that the mistake was caught, the confusion was found, and all steps to take care of it to the customer's complete satisfaction are underway. When ShopNBC CS management has decided on the right path, they will contact the customer directly as their sales records will indicate those affected by this issue. No one should be calling them yet, the management team has not made the final decisions, so a phone rep won't have any clue what you're talking about yet. __________________

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WatchGeeks Owner __________________ True WatchGeek Real Name: "Diamond Jim" Skelton Originally Posted by WatchYaThink Quote: Join Date: Feb 2008 Thanks. Thanks for unlocking. Can I ask a couple of quick questions: Posts: 15,133 jskelton Quote: Originally Posted by charleswatts View Public Profile jskelton

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jskelton

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Posts: 15,133

Real Name: "Diamond Jim" Skelton

Quote:

Originally Posted by WatchYaThink

Thanks for unlocking. Can I ask a couple of quick questions:

1. When you said that, "Our customer service at ShopNBC has been made aware of an issue a few days

ago, and are currently assessing it to bring out the best solution for those inconvenienced." Does that

imply that it has been confirmed and acknowledged that those are not real diamonds being used?

2. There are several models of "Diamond Classique", is the Classique Botique the only specific model

that is in question, or does this issue apply to all of the Diamond Classique models?

Thanks.

I can only 'confirm' that the mistake was caught, the confusion was found, and all steps to take care of it

to the customer's complete satisfaction are underway.

When ShopNBC CS management has decided on the right path, they will contact the customer directly

as their sales records will indicate those affected by this issue.

No one should be calling them yet, the management team has not made the final decisions, so a phone

rep won't have any clue what you're talking about yet.

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#18

Yesterday, 10:06 PM

WatchYaThink

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Mistake .... ?? The term "diamond" is part of the model name that was created by Invicta, the precense

of the diamonds was emphasized during the on air presentation, diamonds are mentioned in the online

descriptions .... if those are actually crystals, wow, that is some "mistake"!

In addition to the Classique Botique which I have already given as a gift, my wife also owns two other

Classique models, a J179783 MOP, and a J179103 with red sandstone. The description says, "The bezel

features a beaded design with 20 white diamond accents."

Could you please address the second part of my question, is it only the Diamond Classique Botique model

that does not actually have diamonds, or is this an issue with all of the "Diamond Classique" models?

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#20

Yesterday, 10:17 PM

JDinNOLA

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Clearly Jim is not in a position to say any more on the subject.

I sincerely hope that those affected will indeed be completely satisfied soon.

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#21

Today, 03:00 AM

scott99

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Page 7: jskelto3

Wow ! Between THIS and the "Swiss" debacle, I really am questioning Invicta and ShopNBC's integrity.

Though I was drooling over the 7750 diver this weekend, I'm glad I haven't bought an Invicta since

March. They've really lost my trust.

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#22

Today, 03:07 AM

curiousgeorge

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This is really bad. No excuses, just bad. Calls into question every model of Classique, including some I've

purchased as gifts. Not going to get too negative here, but this is seriously bad news considering the

watch in question was a TTV that many purchased, that was sold based on real diamonds as the hook to

buy. It was a big seller also. Yikes!

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#23

Today, 03:12 AM

timeman

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Who determined the description and specifications of this watch, and other Invicta watches sold on

ShopNBC? Is it Invicta telling ShopNBC what's in their watches or the other way around? I'm assuming it's

the former, the first option. ShopNBC should be the one determining the description and specifications

of what is printed on their web site and told to the viewing audience on air. If this takes inspecting each

watch so be it.Too many Invicta products are being sold on ShopNBC that are not what they are stated to

be. As a result it hurts the reputation of ShopNBC and Invicta, not to mention the cost to both for items

being returned for refunds.

When I pick up my wife's watch from the jeweler, I'll request a written appraisal on the stones. Even if it

cost me to do so.

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#24

Today, 03:24 AM

timeman

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Quote:

Originally Posted by curiousgeorge

This is really bad. No excuses, just bad. Calls into question every model of Classique, including some I've

purchased as gifts. Not going to get too negative here, but this is seriously bad news considering the

watch in question was a TTV that many purchased, that was sold based on real diamonds as the hook

to buy. It was a big seller also. Yikes!

These watches sold as recently as Sunday, July 25, 2010 at 9:00 AM ET. And at that time over 3200

watches in all variations had sold, which I assume includes the ones that sold as the TTV on June 29th. I

still have the show on my DVR, and during the entire presentation it was reported the watches had 42

diamonds. In fact that was the main selling point of the watch.

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#25

Today, 03:44 AM

richhoff

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While this is certainly a terrible thing, some are starting to jump to conclusions and none of us know the

facts yet on how and why this happened. It sounds to me that maybe ShopNBC made a mistake and

listed the watch wrong? I certainly can't believe that someone purposely misrepresented the watch.

Maybe some of the stones are diamonds (around the bezel) and some of the stones are crystals? We

should hear an explanation shortly. This may be a watch that was sold by ShopNBC only? I can't find it

listed on any other sites anywhere, including Invicta's website.

One thing for sure. If it's a description problem with this entire model, ShopNBC should pull the

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diamonds from their listing. It's still listed that way.

http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N

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scott99 Senior Member

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Quote:

Originally Posted by richhoff

While this is certainly a terrible thing, people are starting to jump to conclusions and none

of us know that facts yet on how and why this happened. It sounds to me that maybe

ShopNBC made a mistake and listed the watch wrong? I certainly can't believe that

someone purposely misrepresented the watch. Maybe some of the stones are diamonds

(around the bezel) and some of the stones are crystals? We should hear an explanation

shortly. This may be a watch that was sold by ShopNBC only? I can't find it listed on any

other sites anywhere, including Invicta's website.

One thing for sure. If it's a problem with this entire model, ShopNBC should pull the

diamonds from their listing. It's still listed that way.

http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N

Read the comment above yours. It has been stated that the watch has been shown on

ShopNBC several times with the hosts talking about the diamonds as a selling point each

time. Nobody is jumping to conclusions. It means the ShopNBC host and possibly the

Invicta employee is mentioning the diamonds time and again.

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#27

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Today, 04:08 AM

Brant Senior Member Senior Geek

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Quote:

Originally Posted by JDinNOLA

Clearly Jim is not in a position to say any more on the subject.

I sincerely hope that those affected will indeed be completely satisfied soon.

I agree. Jim is just a host and he has come to our aid again. I am quite certain this could get

blown out of proportion but lets see what our fellow watch geeks find out.

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#28

Today, 04:15 AM

curiousgeorge Senior Member

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Considering Jim closed the thread to verify that a mistake has occurred, verified said

mistake and re-opened the thread telling people a remedy from ShopNbc is coming, means

someone made a big boo-boo. It's a shame, but it happened, people are going to be

contacted who bought this watch by ShopNbc and people will get what resolution they want.

Nothing more can be done then that.

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#29

Today, 04:21 AM

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timeman Senior Member

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Quote:

Originally Posted by richhoff

It sounds to me that maybe ShopNBC made a mistake and listed the watch wrong? I

certainly can't believe that someone purposely misrepresented the watch.

This might very well be the case. But why didn't Invicta pick up on this and correct the

misstatement? They did manufacture the watch. Sounds like no one knows what's going on.

I appreciate Jim's help in this matter, and happy to see ShopNBC will rectify the situation for

those affected.

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#30

Today, 04:31 AM

richhoff Senior Member

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Quote:

Originally Posted by timeman

This might very well be the case. But why didn't Invicta pick up on this and correct the

Page 14: jskelto3

misstatement? They did manufacture the watch. Sounds like no one knows what's going

on.

I appreciate Jim's help in this matter, and happy to see ShopNBC will rectify the situation

for those affected.

I agree with you that it would have been great if someone from Invicta noticed the

mnistake, but they make thousands of watches, and Michael said they can't possibly know

everything about every watch. They were probably just going with the flow and using

SNBC's description. I'm sure this will get rectified.

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#31

Today, 04:39 AM

timeman Senior Member

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Quote:

Originally Posted by richhoff

I agree with you that it would have been great if someone from Invicta noticed the

mnistake, but they make thousands of watches, and Michael said they can't possibly know

everything about every watch. They were probably just going with the flow. I'm sure this

will get rectified.

Page 15: jskelto3

I agree. I don't blame Mike ,Jill or SNBC hosts. They only report what is told to them

regarding what's in the watches. But something needs to be done jointly between SNBC and

Invicta to correct these types of problems in the future.

Most of my watches are Invicta, and I think they make great watches over all. But it's

getting to the point where I can't rely on what is being told to me, as to the specifications of

their watches.

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#32

Today, 04:55 AM

kingswords Senior Member

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Quote:

Originally Posted by curiousgeorge

This is really bad. No excuses, just bad. Calls into question every model of Classique,

including some I've purchased as gifts. Not going to get too negative here, but this is

seriously bad news considering the watch in question was a TTV that many purchased, that

was sold based on real diamonds as the hook to buy. It was a big seller also. Yikes!

It calls into question every watch with diamonds (or not) sold by SHOP and manufactured by

INVICTA and calls into question Invicta's integrety in general.

I have ProDivers with diamonds. I've got to say that I didn't expect too much where the

diamond issue was concerned. I wasn't buying diamonds, I was buying the watch. You get

what you pay for so who really expects that the diamonds, if they are diamonds, would be of

high quality in the first place. They are so small on my watches that the mounting is bigger

than the diamonds themselves.

Page 16: jskelto3

However, if INVICTA said they were diamonds, they ought to be. I just bought the Pro Diver

7750. These issues cast a pall over the authenticity of everything Invicta sells. The whole DD

thing and the "SWISS MADE" issue come to mind right away. I find this whole thing

disturbing. If they were crystals, why not say so. Swarofsky crystals, for instance, are in all

sorts of jewelry and are highly valued.

I have compassion for Jim having to constantly opologize for these debacles. Jim doesn't

build the watches. INVICTA should not put him(or Michael or Jill) in this position. I am a

professional salesman and I know what its like to deal with the public on a wide variety of

customer service issues. On a daily basis I think about the claims I am going to make about

the product I sell. Obviously, I hold Jim in high regard.

INVICTA, you are breaking my heart. Maybe I'm too much of a romantic to believe that

integrety exists anywhere. This is sad.

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#33

Today, 05:17 AM

acertaingirl Senior Member

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Kings...you took the words right out of my mouth. This certainly casts a pall over the entire

Invicta line - come on - they're either diamonds or they're not!

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#34

Today, 05:37 AM

Budabear Senior Member

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I've purchased several watches for my wife with "Diamonds" and a LE

COSC Diver with Diamonds on the Dial. I hope this does not mean that

we have to get all of the different Invicta Diamond watches checked

for authenticity.

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#35

Today, 05:49 AM

DPM Senior Member Veteran Geek

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No offense to the people that have ordered this watch.. Did you really expect to get 42 real

diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver were

crystals. Again, I don't want to offend anybody who has purchased this watch under the

pretense that these were real diamonds.. The old adage that "you get what you paid for"

certainly comes to mind.

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#36

Today, 05:55 AM

acertaingirl Senior Member

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If a watch doesn't contain real diamonds, it shouldn't be SOLD as a diamond watch! There

Page 19: jskelto3

should BE no further discussion - plain and simple.

No excuses, no explanations - where is Invicta's AND Shop's quality control. They should do

random checks on everything they sell, taking the item apart and making sure they know

what they are selling.

Why do I have a feeling Invicta will be blaming their "new diamond supplier" for sending

them fakes. That is also no excuse - they should have tested some before using them in

their products.

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#37

Today, 05:56 AM

Budabear Senior Member

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Quote:

Originally Posted by DPM

No offense to the people that have ordered this watch.. Did you really expect to get 42 real

diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver

were crystals. Again, I don't want to offend anybody who has purchased this watch under

the pretense that these were real diamonds.. The old adage that "you get what you paid

for" certainly comes to mind.

Page 20: jskelto3

Yes you are correct you do get what you pay for but there is a huge

differenct between crystals, flawed diamonds and good diamonds. If

purcchasing a watch with diamonds for a small amount of money then

you don't expect good quality diamonds. What you expect is something

authentic, not something not even close to what it is suppose to be.

I think the last think that should have been said here is "You Get What

You Pay For". These people obviously have not gotten what they paid

for by anyone's understanding.

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#38

Today, 06:02 AM

Ticktock389PRI Senior Member

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Sometimes crystals or CZs look better than cheapo diamonds would. I sent back a Throttle a

long rime ago. The "diamonds" on the bezel were dull, opaque,milky etc.

I suppose many are happy with the prestige of the word "diamonds" even if they don't

measure up.

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#39

Today, 06:07 AM

sunaru Senior Member Senior Geek

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Quote:

Originally Posted by DPM

No offense to the people that have ordered this watch.. Did you really expect to get 42 real

diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver

were crystals. Again, I don't want to offend anybody who has purchased this watch under

the pretense that these were real diamonds.. The old adage that "you get what you paid

for" certainly comes to mind.

so with that logic the lie that was told becomes ok?? let not make excuses here..

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#40

Today, 06:11 AM

Budabear Senior Member

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This is true about CZ's. Some of them do really look quite nice.

However, the problem isn't which looks nicer it is what did you pay for.

If the word diamond is anywhere in the name or description then you

expect exactly that, not crystals.

I can't imagine anyone settling for bad diamonds. I've purchased

Page 22: jskelto3

several SL watches for my wife and one for my self and have never

been happy with any of them. They all went back immediately. I'm

talking really horrible looking muddy diamonds. The Invicta watches

that I have picked for my wife, such as the Donna on the rocks and a

women's Speedway with 1.74ct on the bezel were extremely gorgeous

watches. I would expect the same quality of diamonds in the Classique

at the price that it sold for but I would expect diamonds nevertheless.

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#41

Today, 06:12 AM

timeman Senior Member

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Quote:

Originally Posted by DPM

No offense to the people that have ordered this watch.. Did you really expect to get 42 real

diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver

were crystals. Again, I don't want to offend anybody who has purchased this watch under

the pretense that these were real diamonds.. The old adage that "you get what you paid

Page 23: jskelto3

for" certainly comes to mind.

Yes I did expect to get diamonds when it was stated they were diamonds, and I assume the

over 3200 people who purchased the same watch did too. Otherwise why buy it. I suspected

the diamonds were small, of low quality, and inexpensive; that's why I believed they were

diamonds. When something is advertised on a reputable network like SNBC, you expect to

get what was advertised.

I don't want to watch SNBC and have to second guess what's being sold, as to the

authenticity of the merchandise. But it's getting to that point I'm afraid to say.

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#42

Today, 06:18 AM

NCEngineer Member

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The most sensible thing is to wait for a "second opinion" from someone expert on diamonds.

If I was anyone that owned an Invicta with diamonds, I'd take it to be examined. Who

knows, right?

Didn't Renato also have a major issue with diamonds in the past?

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#43

Today, 06:19 AM

Page 24: jskelto3

Budabear Senior Member Master WatchGeek

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Quote:

Originally Posted by timeman

Yes I did expect to get diamonds when it was stated they were diamonds, and I assume

the over 3200 people who purchased the same watch did too. Otherwise why buy it. I

suspected the diamonds were small, of low quality, and inexpensive; that's why I believed

they were diamonds. When something is advertised on a reputable network like SNBC, you

expect to get what was advertised.

I don't want to watch SNBC and have to second guess what's being sold, as to the

authenticity of the merchandise. But it's getting to that point I'm afraid to say.

+ 2

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#44

Today, 06:24 AM

Page 25: jskelto3

lwagner328 Senior Member Senior Geek

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Posts: 125

Real Name: Larry

Perhaps Im niave, but its unfathamable to me that Invicta would "advertise" real diamonds

and not use them...........with the shear volume of watches they sell, sooner or later

someone had to have them apraised or checked out for authenticity..........my bet is on the

jeweler not being accurate...........could the supplier to Invicta be deluting the shipment with

a small percentage of crystals......perhaps...........but i cant see how Invicta would do

this....am I being Niave........no I dont think so...........

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#45

Today, 06:35 AM

tampa8 Senior Member

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Quote:

Originally Posted by DPM

No offense to the people that have ordered this watch.. Did you really expect to get 42 real

diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver

were crystals. Again, I don't want to offend anybody who has purchased this watch under

the pretense that these were real diamonds.. The old adage that "you get what you paid

for" certainly comes to mind.

I am offended. I am offended that you think we are all idots for thinking they were

diamonds. You get what you pay for, implicitly means you get diamond accents. The quality

certainly is not speicified, but the fact they are diamonds was repeated and repeated. Why

wouldn't you think they were diamonds? If I am buying from a reputable seller that is. Are

you saying not to believe Shop, they are in on it?

To me, this is not a Shop mistake other than they sold them as they were told what they

were. Glad so many seem to agree with that. This is on Invicta. Perhaps Shop needs to start

verifying these things on their own?

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You mean what time is it now?

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#46

Today, 06:39 AM

rhickey Senior Member

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I have an older miyota driven pro diver with diamonds (INV 4848). I think I might check to

see if those are real today. Hopefully this is just a mix up with the classique models.

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#47

Today, 06:42 AM

sunaru Senior Member

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Quote:

Originally Posted by lwagner328

Perhaps Im niave, but its unfathamable to me that Invicta would "advertise" real diamonds

and not use them...........with the shear volume of watches they sell, sooner or later

someone had to have them apraised or checked out for authenticity..........my bet is on the

jeweler not being accurate...........could the supplier to Invicta be deluting the shipment

with a small percentage of crystals......perhaps...........but i cant see how Invicta would do

this....am I being Niave........no I dont think so...........

yeah at this point i think they would.. i mean we were told swiss=swiss made for how long

Page 27: jskelto3

before a geek cracked open the case on a watch to find the truth?? are you being naive??

well thats your call to make....