Js Briancrossland 5

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Curriculum Vitae

BRIAN CROSSLAND

122 Murray Road

RUGBY

WARWICKSHIRE

CV21 3JRDate of Birth: 16/04/1974

Personal Profile

Brian has fifteen years of client facing Configuration Management (CM) experience. This has involved

defining and maintaining; strategies, plans, processes and administration of the databases that enable them. Hehas five years of'hands-on'Configuration Management team leadership experience plus Release and Change

Management capabilities. He thinks logically, has a methodical approach to work and an understanding nature.His main strengths lie in his interpersonal skills and he finds honesty and a good sense of humour important.

Capabilities/Skills

Excellent oral and written communication skills, having liaised with stakeholders at all levels

Can define, implement and maintain project or service Configuration and Release Management; plans,

strategies, models and implement against requirements for a number of CM tools.

Can break down complex procedures/products/dependencies and communicate clearly to

stakeholders/clients.

Software license management and hardware warranty monitoring/reporting

Competent in the administration and end-user training of Serena Dimensions, PVCS Professional

(Tracker/Version Manager) With past DBA experience of Rational Clearcase/Quest.

End-user/administration experience of Borland Star Team, Hp Openview 4.5/Hp Service Manager 7,Peregrine (Hp) Asset Center 4.4, ServiceNow (CMDB) and HP Quality Center (HPQC), USD, SCCM

Basic Oracle DBA skills/understanding (via Serena Dimensions & PVCS Tracker)

Working knowledge of Adobe Acrobat Distiller/Writer, Seagate Crystal Reports, MS products;

(Windows, Word, Excel, Outlook, Project, Visio, Front Page)

Clean driving license

SC clearance to March 2018

Formal IT Training

Merant: PVCS Dimensions Fundamentals & Dimensions Process Modeler

(now Serena) PVCS Dimensions 6.0 NT Database Administration

Meridian: Adobe Acrobat writer/distiller

Seagate: Crystal Reports Professional v8.0

OnTechnology: OnCommand (automated) Discovery

Spring IT: ITIL Service Management: Foundation (2003)

Thought Rock: ITIL Foundation v3 (2011 syllabus)

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Curriculum Vitae

Employment History

September 2012 - Present Atos IT Services Contract via Alexander Mann

Asset & Configuration Specialist (MoJ Disc, KPMG & ISS):

Part of a Service Operations team that validated, tracked and audited (SLA led) hardware movement,

dependencies and utilization. This involved liaison with client staff, external suppliers, disposal

partners plus internal Project and Service Managers.

End user experience of CA USD (service desk), BMC Atrium and HP Asset Manager with end users

validated by Active Directory (users/owners), SCCM 2007 (desktops/laptops), Centennial and HP

Openview (servers).

Produced work instructions, updated processes and (for a newly taken on project), created a CMS

architecture process diagram that highlighted gaps and streamlining suggestions.

July - August 2012 Sabbatical

April - July 2012 Imperial College London Contract via Nine #

Configuration/CMDB Consultant (Technical Operations & IT

Services):

Defined the model for ServiceNow CMDB module. This included the definition of configuration

items (CIs) and their relationships from Business Service & (400) IT Services down to

physical/virtual infrastructure. Brian was also the resource for CI creation and relationship mapping.

After digesting the Service Catalogue and numerous design/architecture documents, Brian presented

his CMDB CI updates to the satisfaction of all stakeholders. He created synergies between the

different needs of technical IT (complex) and Service Desk staff/Service Managers (simple).

Created a CMDB user guide and a handbook that explained CI definitions, relationships, work flows

and attributes.

Established an agreed level of CI granularity to meet Change, Problem, IT Service and Business

requirements with CMDB maintenance resource in mind. Brian worked with Availability, Data Centerand Change Managers to ensure the CMDB could take advantage of daily status/CI import feeds for;

hundreds of Oracle (via OEM) and MSQL (via Quest Foglight) databases/instances and thousands ofinfrastructure items (via in-house hardware database).

After Brian's input to UAT & performance testing, feeds for the ServiceNow development team, end-

user training and rigorous product SME content audits, the ServiceNow CMDB module went live atthe end of July 2012.

January April 2012 New Baby Sabbatical

January December 2011 Barclays Global Retail Banking Contract via Rullion

Configuration Analyst (Storage Platform Team):

Mapping central Service Asset and Configuration Management (SACM) standards, processes,

requirements to Storage Platform team capabilities and negotiating expectations between the two.

Communicated SACM mantra to staff from newly acquired offshore data centers.

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Curriculum Vitae

Enhancing SACM definitions of storage configuration item (CI) scope and granularity as inputs to

asset register (Peregrine (Hp) Asset Center 4.4) and CMDB (Hp Service Manager 7) structure .

Gap analysis, requirements, testing and end-user administration of in-house Storage team low-level

CI and license database. This fed into Brian's consultation for subsequent SACM 'ServiceNow'CImodeling, architecture/requirement definitions.

Liaising with UK/offshore data center operatives (45 sites), external vendors and storage engineers toconsolidate and baseline storage infrastructure (disk arrays, tape libraries, storage switches andmanagement servers).

Auditing on-site storage engineer/data center CI status/attribute updates and passing to SACM for

Asset Register/CMDB input and subsequent scorecard reporting.

Remediation of SACM process breaches for site audited (scanned/manual) storage CIs to maintain

the integrity of the central asset register and CMDB - Within pre-defined SLA time frames. Also

providing input to SACM audit improvements.

Direct SM7 Service to CI mapping input and analysis, whilst understanding Storage Engineer and

owning Service Manager viewpoints.

Storage software license management with hardware maintenance monitoring, auditing and reporting

Created and implemented faulty disk tracking and auditing procedures from (incident led) on-site

vendor disk swap outs, secure faulty disk temporary storage to site collection and

destruction/certification.

August 2009 January 2011 Hp/Mphasis (Prison NOMIS/OASys-R Ministry of Justice accounts)

Configuration Manager (SC cleared):

Defined the CIsforand planned the implementation ofnew tooling via his CM Plans, Strategies and

tool proposals for two separate projects. He also provided consultancy for a cross Hp/MoJ accountLive Service tooling pilot (Hp-uCMDB, Sitescope & BAC), after conducting BMC Atrium's CMDBevaluations.

Demanded Brians usual measurable process, procedure creation and internal/external client

management skills.

Involved merging several sources of configuration item data into a single DSL/Document Library and

CMDB. This included overseeing the development, testing and implementation of an interim SQL

server CMDB, Borland StarTeam DSL and client assistance in the process modeling of SerenaDimensions 2009 R10.

Rigorous requirement analysis (.xls & Serena Business Mashups (SBM 2008)), HPQC (test case

repository and defects that drive new software releases) and process/tooling implementation - that

demanded adherence to tight security restrictions.

Input to Release Management Plans became essential due to aggressive cost and time constraints.

Team leadership of a Configuration Analyst and Document Controller and created restricted CI

storage (PGP encryption) and restricted media destruction procedures.

Attended Test Readiness, Operational Readiness Reviews (project to service handover milestone) and

Management boards. To this end, Brians team directly managed/baselines document, bespoke/COTS

software and infrastructure across 26 development and test plus two service managed environments.

April August 2009 Sabbatical

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Curriculum Vitae

November 2004 April 2009 BT Global Services (NHS Spine project) Contract via Abraxas

Release and Configuration Management Team lead:

This role straddled PMO and IT Service Delivery parts of the BT organisation. Primary

responsibilities lay in software delivery and environment baseline monitoring but evolved to include

work for Release, Environment Management and Service Configuration teams.

Initially employed to design and implement the PMO CM delivery function via PVCS Dimensions 9

(Windows 2000/XP). This led to Brians direct processing support to Implementation and Release

Management work streams and 12 months experience managing a team of five (hardware/softwaredelivery logging and build monitoring staff).

Provided Development, Test and Production environment content assurance to internal BT and client

NHS Connecting for Health (CfH) Test and Release Managers at key Test, Service Delivery and

Release Management milestone gates.

Created software package build targets (planned) and interim/full Baseline Release Notes (actual) as

part of Release Management responsibilities. Such documentation packs included analysis/reporting

of the defects/changes/incidents that were delivered and deployed through the 'path to live'environments.

Release milestone gates were underpinned by direct/indirect duties such as environment build

monitoring (using CMDB CI and change object process flow/analysis) as well as the quality

assurance of ; Software Delivery into the DSL, environment content build targets/release notes andimpact assessment of Implementation reports plus Service and Business Change Management

records.

Provided key input and practical assistance into Dimensions to Borland Star Team migration

strategies and, later, various Service Transition CMDB improvements/migrations (e.g. Assyst and

then Hp Openview 4.5 Service Desk and CMDB modules/Workspaces). Helped with the BAUprocessing of each of the aforementioned tools.

Created and administered non-service Change Management process improvements (for Environment

Managers), user training and auditing.

January 2003 November 2004 Capita Business Services (London Congestion Charge)

Configuration Manager:

Hands-on management role, responsible for two team members.

Interfaced with outsourced bespoke and external development streams and oversaw the planning and

progress of binary code deliveries through test cycles and distribution - to predominately Windows2000 (some Solaris) proving/live platforms.

Exercised process creation talents and applied software version control experience, adding hardware

procurement/Asset and Management to his skill set. Also made Escrow source/binary deliveries.

Managed two Configuration Analysts in his responsibility of administrating PVCS Version Manager

and PVCS Tracker (Software, Media, Change, Problem and Asset Management projects).

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Curriculum Vitae

Involved in successful end-to-end process/requirement analysis, design, functional testing

(case/execution) and end-user training of an in-house SQLServer/VB front-end CMDB. With future

CMDB maintenance in mind, he also attended internal VB night classes.

Produced/implemented hardware asset procedures and used Centennial Discovery for the

hardware/software auditing of servers over LAN, WAN and remote networks (across six sites). This

was supported by scheduled manual site audits.

January 2001 - December 2002 Vicorp UK Limited (Telecommunications)

Configuration Manager:

Chaired a bi-weekly CCB, agreed and maintained CM plans/Change schedules with Project Managers

and controlled third-party software deliveries, integration and accounts.

Administered software source and binary version control (CVS (HP-UX) and PVCS Dimensions 6.0

(NT)), license, release, change and build management.

Migrated product code from CVS to Dimensions and then Dimensions to Rational Clearcase 2002

and integrated Clearcase with Clearquest.

Defined Clearcase labeling, branching, multisite and user guides/strategies and subsequently created

branches, labels and conducted many branch merges (v-tree/merge-manager/command line).

Created and implemented process definitions (PVCS Process Modeler then Rational ClearQuest),

conducted end-user training sessions for each CM tool and carried out remote (.net meeting) Rational

Clearcase/Multisite training for the CM, development and test teams of Vicorps largest (Japanese)customer.

Built source (gmake), transferred resultant binaries to delivery media, packaged and recorded external

deliveries.

May 1998 - January 2001 ICL Pathway (Fujitsu - Post Office Counter Automation)

Release Controller (April 2000 - Jan 2001):

Brian was part of a team that used PVCS Dimensions 5.2 to schedule, authorise and monitor the

release of packaged software fixes/enhancements from development, product integration and test

cycles to the live estate.

Change andDocument Controller (May 1998 - April 2000)

Maintained and updated PVCS Dimensions 5.2 for 550 users. His main role was to manage a twelve

thousand, multi-versioned document library and conducted frequentPVCSand process training

sessions.

Helped define, implement and maintain document control, baseline and workset(view) procedures,

whilst supporting the Change Manager during peak times (CCBs and major baseline roll-outs).

Brians daily liaisons with an externalclient (Post Office Counters Ltd) involved managementreporting and joint process reviews. He obtained an assistant for this role in 1999.

Education and Qualifications

1993 - 1996 University of Derby

B.A. Hons Degree, Media Studies

Degree Class 2:2

1984 - 1993 Bramhall High School, StockportA-Levels: Business Studies, English Literature, General Studies,

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Curriculum Vitae

Psychology9 GCSEs including English and Mathematics

Referees References are available on request.

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Js Briancrossland 5

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