Jacquelyn Pinkerton https://www.linkedin.com/in/jjpinkerton Seattle, WA 425-591-7711 jmj88@uw.edu

Education:

University of Washington, Tacoma WA June 2015

Master of Social Work; GPA 3.92 University of Washington, Seattle WA March 2010

Bachelor of Arts in Psychology and Sociology

Special Training:

Positive Behavior Support and Motivational Interviewing

HIPPA, presented by Office of Civil Rights

Suicide and Crisis Intervention

Physiology of Aging and Chronic Illnesses

Adult Psychological Development and Disorders

Conflict De-escalation Training

Accomplishments and Special Skills:

Implemented procedural changes to increase efficiency and productivity to meet business and client needs.

Developed client outreach program for the New Freedom Medicaid Waiver Program to increase client participation.

Effective oral and written communication across diverse populations.

Process oriented team player committed to results.

Proficient with Microsoft applications, secure email applications, and Internet research.

Strong aptitude for learning new technology.

Experience: Case Manager August 2013-Present

New Freedom Medicaid Waiver Program City of Seattle-ADS

New Freedom is a long-term care case management program for clients who are eligible for nursing home level of care but choose to receive personal care assistance in the community rather than in a facility placement setting. As a Case Manager for New Freedom my role is to support clients in developing their personal care plan and implementing services to meet their self-identified needs. I currently maintain a caseload of approximately 84 clients.

Conduct in-home assessments to determine functional eligibility for Medicaid personal care services; coordinate care services with client's CARE Assessment, health care providers, and appropriate ADS staff.

Assist clients in developing their personal care plan and achieving their self-identified health goals.

Use a combination of methods and resources to make decisions, while meeting client’s needs within the guidelines of local, state and federal policies.

Document all tasks related to service delivery in electronic service record. Manage client data and to-do lists across multiple platforms including CARE, Outlook, Barcode, and program specific applications.

Communicate effectively with clients, peers, and partner agencies to facilitate implementation of the CARE plan.

Authorize payments for client services and care providers in a timely and accurate manner.

Remain knowledgeable of other services and programs available to clients, such as MPC, CFCO, WA Roads, etc. Additional roles and special projects:

New Freedom Transition Specialist (effective 2015)- Division content expert for New Freedom Medicaid waiver

Union Shop Steward

Labor Management Committee Member (2015) – Participate in bi-monthly meetings with executive management and labor to discuss business and staff needs within the context of the department’s goals and values.

Provide training on web-based applications and Microsoft Office products to my peers.

Social Service Aide August 2012-August 2013

New Freedom Medicaid Waiver Program City of Seattle-ADS

I was working with New Freedom when the case management services were transferred to ADS in the summer of 2012 and was subsequently hired by ADS due to by expert content knowledge, ability to support staff, and improve resources available to clients and staff.

I created a new process for referrals made by the case manager to increase efficiency and usability.

Assisted a team of case managers in implementing client care plans and monitor efficacy of service delivery.

Monitor and maintain information specific to New Freedom

I facilitated communication between participants, vendors and partner agencies via telephone, email and on-site as needed.

Case Manager December 2011- August 2012

New Freedom Medicaid Waiver Program Sunrise Services, Inc.

Performed in-home visits with new clients to complete program enrollment and identify possible goods and services to meet client needs.

Maintaining a caseload of about 115 clients, I assisted them with developing and implementing their care plan.

I facilitated communication between participants, vendors and other agencies.

Staffing and Procurement Specialist August 2010-December 2011

New Freedom Medicaid Waiver Program Sunrise Services, Inc.

In addition to my primary assigned duties I developed supports for clients and staff by creating new processes for managing vendor lists, exchanging documents with partner agencies, and maintaining program specific documents.

Clients who were not fully benefitting from the program were referred to me by their case managers so that I could provide individual assistance in the client’s home, local library or in our office depending on the client’s needs.

Managed process for contracting of in-home care providers and other program vendors.

Managed filing and archive systems for client and vendor files.

Assisted case managers in implementing client care plans and monitored efficacy of service delivery. Supervisor’s Assistant May 2010 – July 2010

Homecare Agency Sunrise Services

I was hired in 2010 to facilitate the implementation of new shift management software for Sunrise Services, Inc.

home-care department following state legislation that mandated these changes. I also assisted the Training and Education Specialist with classroom content in the form of teaching manuals and student self-study guides.

Communicated new shift management protocol to employees, training was provided via phone, email and in person.

Performed data-entry of employee schedules and updated credentials.

Edited manuals for adult caregiver training and education as well as created student self-study guides.

Bookkeeper, Consultant January 2006-September 2006, September 2009-June 2009

Snohomish Inn, Snohomish WA

My initial assignment included providing customer service support and data management for the Snohomish Inn and accounting services. I also developed new protocols, using Excel tools/software, for managing guest registration and reservations. From 2007-2010 I primarily held a consulting role for management related to employee engagement and guest services.

Facilitated transition of motel data management from MS DOS to an excel format. With IT support, I developed tools to automate the reservation and registration process as well as manage reservation data.

Volunteer/Internship Experience: Student Clinical Staff June 2014-March 2015

Multicare Auburn Medical Center, Auburn WA

As a Student Clinical Social Worker I worked with social work staff at Auburn Medical Center, primarily within the Emergency Department; this position was my advanced internship for my MSW. As part of my MSW curriculum I conducted a needs assessment and proposed a possible intervention to address the issue of over-utilization of the emergency department for non-emergencies by patients who are homeless.

Conduct psycho-social assessments in a hospital setting.

Provide consultation, therapeutic interventions, and referrals for patients and families relevant to their individual needs.

Interpret information from multiple sources in order to develop individualized intervention and treatment plans.

Effectively communicate with internal contacts and external contacts including patients, families, physicians, community agencies, and other care facilities.

As part of my MSW curriculum I am also conducting a needs assessment and proposing a possible intervention to address the issue of homeless over-utilization of emergency services for non-emergencies.

Overnight Supervisor June 2013-March 2014

ROOTS Young Adult Homeless Shelter, Seattle WA

I was an Overnight Supervisor for ROOTS young adult homeless shelter as part of my foundation internship for my MSW program. I also conducted a quantitative research study, as part of my MSW curriculum, to explore possible predictive factors for volunteer retention within this agency.

Primary responsibilities were related to program supervision and direct contact with shelter guests.

Participate in team, position specific and committee meetings.

Primary weekly duties consisted of managing the shelter space and facilitating effective service delivery; specific tasks include: engage with guests, enforce program rules, support volunteer staff, participate in shelter meetings, monitoring the space, being available if guests need emergency assistance, and completing other tasks as needed to support the volunteer team.

Group Leader November 2011-June 2012

Northgate Elementary School, Seattle WA

I was a volunteer Group Leader with the Latino Achievers Academy at Northgate Elementary; this is an after school program for 4th and 5th grade boys and girls. The goal of the program is to practice communication skills, problem solving skills, public speaking and working in teams. I lead group activities that develop skills to achieve the goals of the program, as well as identify community resources to enhance kid’s experience. Teaching Assistant January-June 2010

Shorewood High School, Shoreline WA

Worked as teaching assistant with a geography/psychology teacher.

Helped high school freshmen with developing formal debate skills.

Provided assistance with review sessions before exams, graded assignments, and provided feedback to students while completing their assigned projects.

On occasion, provided one on one intervention with students who were struggling in the classroom.

Research Assistant, Kevin King Lab: College Student Health and Behavior January 2009-June 2010

Psychology Department, University of Washington, Seattle WA

Assisted Kevin M. King, Ph.D., intake participants, communication with research participants, protocol development, effective execution of protocol, managed lab communication, and various administrative tasks.

While running participants I noticed a discrepancy between female and male participants. As a result, set out to identify underlying factors, created solutions, worked with lab to implement plan and corrected discrepancy.