Joseph juran contribution to tqm

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  1. 1. Joseph M. Juran Born December 24, 1904 Juran was born in Braila Romania, one of the six children born to a Jewish couple, Jakob and Gitel Juran. Graduated from Minneapolis South High School (1920). Bachelor's degree in electrical engineering from the University of Minnesota (1924).
  2. 2. His first job was Troubleshooting in the Complaint Department. In 1925, Bell Labs proposed that Hawthorne Works personnel be trained in its newly developed Statistical sampling and control chart techniques. Founder of the consulting firm of Juran Institute, Inc. Concerned with the wider aspects of management, beyond quality Joseph M. Juran
  3. 3. Books Managerial breakthrough. Revised ed. New York, McGraw-Hill, 1994. (First published in 1964) With Gryna, F. Quality planning and analysis. New York, McGraw- Hill, 1993 Juran on quality by design. New York, Free Press, 1992 Juran on leadership for quality. New York, Free Press, 1989 Juran on planning for quality. New York, Free Press, 1988 Juran's quality control handbook. 4th ed. New York, McGraw-Hill, 1988 Managerial breakthrough. New York, McGraw-Hill, 1964
  4. 4. Contribution Voice of the Customer (VOC) Internal Customer Cost quality Quality Juran Trilogy Juran 10 Steps to quality improvement Breakthrough Concept Pareto Principle
  5. 5. Voice of the Customer (VOC) The Voice of the Customer (VOC) describes the spoken and unspoken true needs of the recipient of ones goods or services. The customer can be both internal and external, and its voice cannot be overlooked.
  6. 6. Internal Customer Internal Customer the Customer was not just the end customer and that each person along the has an internal customer. each person along the chain, from product designer to final user, is a supplier and a customer.
  7. 7. Supplier Process Costumer Internal Customer The person will be a process carrying out some transformation or activity . Juran maintained that at each stage was a three role model. o
  8. 8. Quality
  9. 9. Juran classifies the cost of quality into three classes are 1. Failure costs: Scrap, rework, corrective actions, warranty claims, customer complaints, and loss of customer. 2. Appraisal costs: Inspection, compliance auditing and investigations.
  10. 10. 3. Prevention costs: Training, preventive auditing and process improvement implementation. Juran demonstrated the potential for increased profits that would result if the cost of poor quality could be reduced. Juran classifies the cost of quality into three classes are
  11. 11. J.M. Jurans Trilogy Trilogy shows how an organization can improve every aspect by better understanding of the relationship between processes that plan, control and improve quality as well as business results. In 1951, the first edition of Jurans quality control handbook was published. .
  12. 12. J.M. Jurans Trilogy To attain quality, it is well to begin by establishing the vision for the organization, along with policies and goals. 3 component Quality Planning Quality Improvement Quality Control
  13. 13. Quality Planning Establish quality goals. Identify who the customers are. Determine the needs of the customers. Develop product features that respond to customers needs. Develop processes able to produce the product features. Establish process controls; transfer the plans to the operating forces.
  14. 14. Quality Control Evaluate actual performance. Compare actual performance with quality goals. Act on the difference. PLANNED ACTUAL DIFFERENCE
  15. 15. Quality Improvement Prove the need Establish the infrastructure Identify the improvement projects. Establish project teams. Provide the teams with resources, training, and motivation to. Diagnose the causes Stimulate remedies. Establish controls to hold the gains.
  16. 16. Juran 10 Steps of Quality improvement 1. Build awareness of the need and opportunity for improvement 2. Set goals for improvement 3. Organise to reach the goals 4. Provide training 5. Carry out projects to solve problem
  17. 17. Juran 10 Steps of Quality improvement 6. Report progress 7. Give recognition 8. Communication result 9. Keep score 10. maintain momentum by making annual improvement part of the regular systems and process of the company.
  18. 18. Breakthrough Concept Like Deming cycle, Jurans breakthrough concerns itself with the product/service life cycle. In essence, this splits it up into two areas : 1, journey from symptom to cause 2. journey from cause to remedy.
  19. 19. The Pareto Principle Realized that pareto distribution applied to much more than just the wealth of the population Applied Paretos principle (80/20) to Quality Control Recognized that 20% of the defects were causing 80% of the problem
  20. 20. Jurans Philosophy Joseph M. Juran (1900-2008) Without a standard there is no logical basis for making a decision or taking action
  21. 21. The end