Jose Miguel Herrera-Jauregui Resume 1 (2)
2
Professional Summary Skills Work History JOSE MIGUEL HERRERA-JAUREGUI 673 W Osceola St Unit B, Clermont, FL 34711 | (C) (559)672-8165 | [email protected] Outgoing Bartender highly skilled in mixing and serving drinks in high-volume establishments. Establishes positive rapport with customers while maintaining productivity. Excellent research skills Critical thinker Creative problem solving Leadership abilities Honest employee Excellent communication skills Self-starter Proficiency in Spanish Language Quality-focused 02/2014 to 01/2015 Cast Member/Food and Beverage Walt Disney World – Bay Lake, FL Greeted guests in a timely and professional manner. Greeted guests in a timely and professional manner. Carefully followed safety and sanitation policies handling food and beverages. Upheld strict cash handling procedures. 11/2013 to 03/2014 Serer/Bartener AMC Theaters – Lake Buena Vista, FL Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Routinely checked identification of patrons purchasing alcoholic beverages. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Maintained a consistent, regular attendance record. Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes. Set up bar for operation, obtained cash bank and stocked the service bar. Effectively and calmly resolved situations with intoxicated guests. Immediately informed supervisors of any problems or unusual situations and took appropriate action. Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. 10/2013 to 01/2014 Sales Representative Armani Exchange – Lake Buena Vista, FL Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. 05/2014 to Current Bartender Olive Garden – Kissimmee, FL Received beverage orders from wait staff and delivered beverages to guests. Waited on multiple customers at the bar and throughout the bar area.
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Transcript of Jose Miguel Herrera-Jauregui Resume 1 (2)
Professional Summary
Skills
Work History
JOSE MIGUEL HERRERA-JAUREGUI673 W Osceola St Unit B, Clermont, FL 34711 | (C) (559)672-8165 | [email protected]
Outgoing Bartender highly skilled in mixing and serving drinks in high-volume establishments. Establishes positive rapport withcustomers while maintaining productivity.
Excellent research skillsCritical thinkerCreative problem solvingLeadership abilitiesHonest employee
Excellent communication skillsSelf-starterProficiency in Spanish LanguageQuality-focused
02/2014 to 01/2015Cast Member/Food and BeverageWalt Disney World – Bay Lake, FL
Greeted guests in a timely and professional manner.Greeted guests in a timely and professional manner.Carefully followed safety and sanitation policies handling food and beverages.Upheld strict cash handling procedures.
11/2013 to 03/2014Serer/BartenerAMC Theaters – Lake Buena Vista, FL
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.Routinely checked identification of patrons purchasing alcoholic beverages.Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.Maintained a consistent, regular attendance record.Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.Set up bar for operation, obtained cash bank and stocked the service bar.Effectively and calmly resolved situations with intoxicated guests.Immediately informed supervisors of any problems or unusual situations and took appropriate action.Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
10/2013 to 01/2014Sales RepresentativeArmani Exchange – Lake Buena Vista, FL
Stocked and replenished merchandise according to store merchandising layouts.Priced merchandise, stocked shelves and took inventory of supplies.Alerted customers to upcoming sales events and promotions.Identified potential shoplifters and alerted management.Welcomed customers into the store and helped them locate items.Shared best practices for sales and customer service with other team members to help improve the store's efficiency.Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
05/2014 to CurrentBartenderOlive Garden – Kissimmee, FL
Received beverage orders from wait staff and delivered beverages to guests.Waited on multiple customers at the bar and throughout the bar area.
Education
References
Maintained full knowledge of beverage lists and promotions.Enthusiastically and appealingly described food and drink specials to guests.Managed strict beverage control to minimize waste.Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.Verified that guests at the bar were of legal age.Refused service to intoxicated guests.Adhered to state laws regarding alcoholic beverage service.Cleaned, mopped and vacuumed the bar area.Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).Closed out cash register and prepared cashier report.Cleaned shelving, mixers, cups, blenders and soda guns.Consistently used suggestive selling techniques.Served each guest courteously, quickly and efficiently.Maintained a consistent, regular attendance record.3 years customer service experience.3 years casual dining experience.
Bachelor of Science: Sports MarketingFull Sail University - Winter Park, FL
Continuing education in Sports Marketing Bachelors of ScienceMinor in Simulation and VisualizationReturning Student, Change of Majors
2013Associate of Science: MathematicsReedley College - Reedley, CA
3.0 GPAMember of STEM ClubSecretary and CoFounder of SPACE Club Coursework includes Speech and Communication, Sociology and Psychology
2009High School Diploma:Dinuba High School - Dinuba, CA
Student government representativeWater Polo and Tennis AthleteChemistry and Biology laboratory assistant Instrumentalist and Performing Arts
References available upon request.
