Jorge Rendon Portfolio

job objective Secure a position in the management field with a well established and stable organization enabling me to utilize my experience to effectively increase profitability, productawareness and sales volume by developing a dynamic team.

qualifications

■ Degree in Bachelor of Fine Arts, plus twenty two years of professional experience.■ Experienced in both Mac & PC platforms: InDesign CS3, QuarkXpress 6.5, PhotoShop CS3,

Illustrator CS3, Fireworks CS3, Adobe Acrobat Professional, Microsoft Office.■ Sharp, innovative designer with excellent design and conceptual skills.■ Experienced in all aspects of graphics and direct marketing from client needs assessment

through printing processes.■ Enthusiastic, energetic; excellent at working in team setting to meet deadlines.■ Strong problem solving, communication, and leadership skills.■ Committed to high-quality production, detail-oriented, and constantly sharpening skills.

professional experience

■ art direction

Created dynamic, commercially-successful designs and coordinated promotional materials forthe following clients over a sixteen-year period:

Best Buy, Circuit City, Home Depot, Lowes Home Improvement, Staples, RadioShack, CompUSA,AT&T, Verizon Wireless, Helio, ESPN Mobile, Metro PCS, Sprint, TMobile, Virgin Mobile, GE, OfficeDepot, OfficeMax, BJs, Nebraska Furniture Mart, TigerDirect, BrandsMart, Assurant PuertoRico/International, Jared, Kay Jewelers, Bass Pro Shops, Husqvarna,The Alexander Hotel, TheCastle Beach Club, Crescent Heights, The Shelborne Hotel, Sheraton Port de Plaisance Hotel,Aventura Hospital and Medical Center, Doral First Realty, Inc., First Nationwide Bank, HomeIntensive Care, Inc., The Miami Project to Cure Paralysis, Nova Southeastern University.

■ freelance/designhaus communications

Clients include:Edy’s Grand Ice Cream, Frederick A. Marwell & Company, Inc., LaurenElle, Baptist Hospital, DMIndustries, Kiddie Country Club, Smith Barney Corporation, American Red Cross, AmericanCancer Society, WCA Private Investigators, BMW, Lincoln Park Pilots Association, The JohnHarms Center, MSI Products, The Park Theatre, American Express, Aqua Splash Spa Repair, RichCity Packaging Corp., Bayonne Chamber of Commerce, Mosaic Newsletter International Instituteof New Jersey, Maio Associates, The Vizcayan Foundation, Inc. of Miami, The Unity ChristianMethodist Church of Miami and Vita Spa International.

jorge l.rendon13370 Southwest 1st Street, Miami, Florida 33184305.223.5688 • 786.873.1074

employment history1999 - PresentSenior Graphic DesignerAssurant Solutions/Fortis Inc.11222 Quail Roost DriveMiami, Florida 33157

1995 - 1999Communications Director/Senior Graphic DesignerJohn Alden Life Insurance Company/Fortis Inc.7300 Corporate Center DriveMiami, Florida 33126

1991 - 1995Art DirectorMarkes Printing & Graphics Center, Inc.8400 N.W. 52nd StreetMiami, Florida 33166

1989 - 1991Senior Engraving DesignerRainbow Engraving Corporation10 Squirrelwood RoadWest Paterson, New Jersey 07424

1988 - 1990Art DirectorCASINO Magazine105 Copley Avenue, Teaneck, New Jersey

1988 - 1989Graphic DesignerSmith Barney Corporation1345 Avenue of the AmericasNew York, New York

1987-1988Assistant Art Director/DesignerNational Community Bank Advertising300 Essex StreetLodi, New Jersey

educationB.F.A. New Jersey City University, Jersey City, New Jersey, 1988

Major: Communication Design and Technology with Specialization in Illustration.Major Courses: Advertising Design I and II; Communication Design & Techniques; Marketing; Preparationof Art for Printing; Airbrush Rendering; Cartoon Rendering; Fabric & Material Design I; Packaging Design;Fashion Illustration; Illustration I, II and III; Interior Rendering; Lettering Design; Life Drawing I and II;Painting Fundamentals; Photography; Technical Drawing.

special skillsBilingual: speak, read, and write fluent spanish

References and professional, electronic portfolio available upon request

PP20639C-0305 mdjr© Assurant, Inc. 2005

INCLUDES:• 100% parts and labor repair coverage• No-lemon protection• Repair or replacement coverage• Nationwide service network• No deductible• Transferable coverage• Renewal option

Ask your sales associate for details!

PP20639B-0305 mdjr© Assurant, Inc. 2005

Inside:

Digging forAnswersGet the dirt on whatworks for your lawn

In the ZoneKnow what you can grow

Keep theMotorRunningMaintaining youroutdoor powerequipment

The Grass is AlwaysGreener ...The top 10 tips for a lovely lawn

ValuableCouponsUp to $50 in savings

Digging for AnswersGet the dirt on what works for your lawnLorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummynibh euismod tincidunt ut laoreet oloresomo magna aliquam erat volutpat. Ut wisieniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor in hendrerit invulput ate velit esse molestie consequat:Lorem ipsum dolor sit amet, consectetueradipiscing elit. Sed diam nonummy nibh euismod tincidunt ut laoreet oloresomomagna aliquam erat volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duisautem vel eum iriure dolor in hendrerit in vulput ate velit esse molestieconsequat:Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diamnonummy nibh euismod tincidunt ut laoreet oloresomo magna aliquam eratvolutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriuredolor in hendrerit in vulput ate velit esse molestie consequat:Lorem ipsum dolor sitamet, consectetuer adipiscing elit. Sed diam nonummy nibh euismod tincidunt utlaoreet oloresomo magna aliquam erat volutpat. Ut wisi eniis nisl ut aliquip ex eacommodo. Duis autem vel eum iriure dolor in hendrerit in vulput ate velit essemolestie consequat.

In the ZoneKnow what you can grow

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummynibh euismod tincidunt ut laoreet oloresomo magna aliquam erat volutpat. Ut wisieniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor in hendrerit invulput ate velit esse molestie consequat:Lorem ipsum dolor sit amet, consectetueradipiscing elit. Sed diam nonummy nibh euismod tincidunt ut laoreet oloresomomagna aliquam erat volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duisautem vel eum iriure dolor in hendrerit in vulput ate velit esse molestieconsequat:Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diamnonummy nibh euismod tincidunt ut laoreet oloresomo magna aliquam eratvolutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriuredolor in hendrerit in vulput ate velit esse molestie consequat:Lorem ipsum dolor sitamet, consectetuer adipiscing elit. Sed diam nonummy nibh euismod tincidunt utlaoreet oloresomo magna aliquam erat volutpat. Ut wisi eniis nisl ut aliquip ex eacommodo. Duis autem vel eum iriure dolor in hendrerit in vulput ate velit essemolestie consequat.

1

Notes

Valuable CouponsSave up to $50 and stock up on some lawn and garden supplies!

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet oloresomo magna aliquam erat volutpat. Ut wisi eniis nisl utaliquip ex ea commodo. Duis autem vel eum iriure.

Save $5Kodiak Fiberglass

Long Handle RoundPoint Shovel

LOREM IPSUM DOLORLorem ipsum dolor sit amet, consectadipiscing elit. Sed diam nonummynibh euismod tincidunt ut laoreetoloresomo magna aliquam eratvolutpat. Ut wisi eniis nisl ut aliquipex ea commodo. Duis autem vel eumiriure dolor in hendrerit in vulput atevelit esse molestie consequat.

Save $15Chapin Steel

SprayerLOREM IPSUM DOLOR

Lorem ipsum dolor sit amet, consectadipiscing elit. Sed diam nonummynibh euismod tincidunt ut laoreetoloresomo magna aliquam eratvolutpat. Ut wisi eniis nisl ut aliquipex ea commodo. Duis autem vel eumiriure dolor in hendrerit in vulput atevelit esse molestie consequat.

Save $25Roundup Super

Concentrate Weedand Grass KillerLOREM IPSUM DOLOR


Save $5Fiskars PowerGear®

Bypass PrunersLOREM IPSUM DOLOR


2 3

Keep the Motor RunningMaintaining your outdoor power equipment


The Grass is Always Greener ...The top 10 tips for a lovely lawn


Companies you can trustThe member companies of Assurant Group ConsumerServices (AGCS) are administrators of extended serviceprograms across the United States, Canada and Puerto Rico.With over 15 years of experience in the service contractindustry, the vertical integration of both insurance andadministration has allowed these companies to provideturnkey solutions.

AGCS is a part of Assurant Group® and specializes in third-party administration of extended service contracts. Themember companies of AGCS, including Federal WarrantyService Corporation, have been in business since 1988 andhave $1.46 billion in active service contracts. AGCS wascertified to the ISO9001:2000 standard in June 2001.ISO9001:2000 certification is an internationally renownedquality management system certification. This family ofstandards represents an international consensus on goodmanagement practices with the ultimate goal of deliveringconsistent quality products and services.

As specialty risk managers, Assurant Group partners withindustry leaders to minimize their risk, enhance revenue andachieve operational excellence. Assurant Group is part ofFortis, Inc., a financial services company that, through itsoperating companies and affiliates in the United States, hasbuilt leadership positions in a number of specialty insurancemarket segments. Fortis, Inc. is part of Fortis, an internationalfinancial services provider active in the fields of insurance,banking and investment.

Financial data is for the period ending 12/31/02.

Discover how Assurant GroupConsumer Services can add more to your bottom line.

For more information, contact:James Hickey

1-800-852-2244 or 305-253-2244, ext. [email protected]

Visit our website:www.assurant.com

PP17663-0503 mdjr©2003 Assurant Group

A powerful partnership,a profitable solution.

That’s the Assurant GroupConsumer ServicesSM advantage.

When you need to offer value-added services to yourcustomers, Assurant Group Consumer Services delivers.Through our comprehensive programs, you can increaseyour revenue and promote customer loyalty.

We offer a variety of service contract programsthat provide extensive services to address yourbusiness needs. We can help you:

� Expand your product and service offerings

� Increase incremental revenue production

� Minimize your risk exposure through ourknowledge and experience

� Access up-to-date marketing methods and training support

� Comply with state requirements through our customized programs

� Establish full program administration for your extended service customers

We’re the ones to turn to for customer satisfaction.

Our extended service plans are driven by quality, innovation andcustomer focus.We specialize in extended service contracts and insurance-related products and services for:

� Computers and peripherals � Jewelry � Consumer electronics � Furniture� Home appliances � Home warranty programs� Lawn and garden equipment � Fitness equipment

Our extended service plans provide you with:

� New revenue source � Satisfied customers� Competitive advantage � Increased traffic� No customer hassles � Reduced product returns

Your customers benefit from the following:

� 100% products and parts and labor coverage� Product replacement option� Guaranteed product performance� “No-lemon” protection� Service referral with a national repair service network

We’ll ensure that your customers receive the right productoffer, at the right price, through the right delivery channel,at the right time.

We offer point-of-sale andafter-market sales support tomaximize your profitability.Add more to your bottom line with strategic marketing campaignssuch as POS training, marketing and incentive program design.We provide after-market sales support such as missed point-of-sale campaigns, direct mail and e-mail campaigns,renewal campaign strategies and premium offerings to increasecustomer affinity and sales.

We know wireless equipment protection.Our Wireless Equipment Protection program provides an all-risk physical damage coverage for:

� Wireless telephones� Mobile and wireless devices� Related parts and accessories

Your direct line to results.We provide one-source solutions for your wireless customers. Weanticipate and satisfy your customers’ evolving needs by creatingcustomized programs. As our partner, you will:

� Innovate customer retention programs� Increase profitability through claims management� Increase sales penetration through our training and

marketing expertise� Enhance your customer-care relationships� Benefit from vertical integration

These strategic efforts help you to:

� Target the best vehicle for a given opportunity� Increase income� Build customer affinity � Benefit from value chain management

Count on our compliance expertise.Our legal and compliance teams perform extensive researchwhich provide you with an opportunity to know and understandnew and rapidly changing regulations.

The following areas are dedicated to managing compliance and regulatory initiatives:

� State Filings � Government Relations� Compliance � Legal

A powerful connection, a profitable partnership.The Signal was formed in 1984 to understand and address the specific and specialized needs of mobile terminal devices customers.

Today, The Signal is the insurance agency of Signal Holdings. Itis a fully licensed property and casualty agency, with licenses inall 50 states, operating with two fully staffed and automated callcenters located in Wayne, PA and Stevens Point, WI. The Signalprovides customer service and claims adjudication services to over three million wireless customers.

Our unique partnership with The Signal allows us to market and administer the Wireless Equipment Protection program. Our joint venture gives us an opportunity to address the very specific and specialized needs of wireless equipment customers.

We can do the same for your customers!

FPO

Division IdentityExtended Protection Solutions

E X T E N D E D PROTECTION SOLUTIONSEPS

Volume 1

PP21920 EPS Brand book 7/16/07 12:18 PM Page 1

The new division namePersonal Property Protection has beenchanged to Extended ProtectionSolutions. The reason for the change isdue to the expansion of our businessbeyond the realm of personal propertyto commercial markets through theEmerging group. Therefore, PPPneeded to evolve into something moreencompassing in order to describe ouroverall business model and position usfor future growth.

“Extended Protection” aptly describesour business model today, and allowsus to continue to be innovative in thedevelopment of new product andservice ideas for those channels wemay pursue in the future.

Our business has expanded beyondthe realm of personal property to

commercial markets.

New division name1


When To Use EPSExtended Protection Solutions (EPS) is our division name and should onlybe used for internal purposes. EPS is our identity within the walls of Assurant Solutions. Whencommunicating to the outside world,i.e., clients, vendors, service providers and customers, we areAssurant Solutions.

It is important that everyoneunderstands when to use the proper name so that we can maintain consistency in our external communications.

EPS should NOT be used in thefollowing capacity:

• Client and/or prospect-relatedmaterial, i.e., presentations or proposals

• Marketing communications whichinclude brochures, advertisements,Web sites, press releases and videos

• Business cards• E-mail signatures

Assurant Solutions with the tagline,“The Total Solution”, should be theonly brand used in the aforementionedexternal forms of communication.

EPS is our identity within the walls

of Assurant Solutions.


When To Use EPS2


How was the ExtendedProtection Solutions brand created?The research needed to create a long-lasting and substantiated brandstrategy required the assistance of bothinternal and external industry experts.This process began in the summer of2005 when our group conducted acompetitor analysis study with thehelp of an outside consultant. Thestudy was conducted so that EPScould obtain a better understanding ofthe ESC, Home Warranty and WirelessESC industries.

A major component of this study wasthe positioning analysis of our keycompetitors. This information, along

with many other research-relatedprojects, is the basis for our brandstrategy. The key components thatevolved from this process have beenthe brand attributes which serve ascharacteristics that embody the essenceof EPS and the brand positioningstatement which serves as theblueprint for all marketing efforts.

How was it created?

... to create a long-lasting andsubstantiated brand strategy requires

the assistance of both internal andexternal industry experts.

3


Brand AttributesThe following attributes embody theessence of the EPS brand. The threeattribute categories are essential to becompetitive in the extended serviceindustry. The differentiated attributesdescribe the uniqueness that EPSprovides its clients and are whatmakes our offerings superior to the competition.

Differentiated Attributes:Attributes which differentiate the brand from its competitors

Valued Attributes:Attributes which are valued bycustomers and differentiate, butnot sufficiently

Tablestake Attributes:Attributes needed tocompete in the market

These attributes embody the essence

of the EPS brand.

Brand Attributes

Customer-Centric

Forward Thinking

Proven LoyaltyProactive

Customized Simplicity

Focus Experienced LeaderGlobal Innovative

Increased Revenue Credible Complete Solution4


Positioning StatementThe positioning statement serves asthe foundation for all communicationefforts and is defined as:

“The expression of how an organizationwishes to be perceived by its targetaudiences. The Positioning Statementstates the reason for the brand’s existenceand, once successfully established, itshould rarely be changed. It provides a blueprint for the marketing anddevelopment of a brand.”*

Our positioning statement affirms that:

To ESC, Emerging, and Wirelessbusinesses worldwide seeking loyalcustomers and an increased revenuestream, Assurant Solutions is theproven extended service providerunique in its ability to offer solutionstailored to clients’ ever-evolvingcustomer needs.

Our goal is to be known as the onlyextended service provider trulyfocused on creating happy customers.Happy customers are repeat customers

and repeat customers become loyalcustomers. This is the goal of ourclients and prospects - loyal brandadvocates that will continue to shop or buy from their establishment. Inpursuit of this goal, our customer-centric and forward thinking strategywill enable us to stay in-step with thechanging needs of customers andincrease satisfaction levels byproviding a valuable service that willpromote extended service advocacy.

Happy customers are repeatcustomers and repeat customers

become loyal customers.

Positioning Statement* John Hopkins Bloomberg School of Public Health. Retrieved November 14, 2006, from http://www.jhsph.edu/identity/glossary/glossary.shtml5


EPS Brand ResultsOur brand serves as the foundation ofall EPS marketing communications.The customer-centric and forwardthinking approach is reflected in thefollowing strategic initiatives:

• Advertisements in trade magazinesand e-newsletters such as TWICE,Dealerscope, CEA SmartBrief andWarranty Week

• New EPS Web site,www.assurantsolutions.com/extendedprotection

• The “Ultimate” proposal documentthat provides our sales andmarketing team with a proposaltemplate that allows for a more

efficient RFP process and aconsistent “customer-centric” and forward thinking messagethroughout our communications

• Multi-channel strategy for CES thatprovides our sales force and clientrelationship management animproved forum to meet with clientsand prospects during the year’smost important consumerelectronics show

• Innovative sales tools that have beencreated to “Go over the top” andmake an impact on our audience

New EPS Web site:

www.assurantsolutions.com

/extendedprotection

EPS Brand Results6



PP21561A-1106 mdld© Assurant, Inc. 2006

We canmake itbetter.

Our fully-integrated

capabilities and customized

programs provide

revenue-generating

solutions for you and a

seamless experience for

your customer. From

front-end installation

to back-end operations,

we provide service that

will make them smile.

Contact Marc Aghili,

Director, National Business Development,

at 1.800.852.2244, ext. 12946

or log on to www.assurantsolutions.com.

Are your customershappy with your

extended service protection?

Print Campaign

Key messages for Communicationsand Marketing

7


Web site Development

8


Extended Service Protectionto their Satisfaction

2007 ConsumerElectronics Show

Event InvitationConference Room Banners

9


We have

The Total Solutionfor making your customers happy

Business-to-Business and Direct Mail Campaigns

Prospect IncentivesBusiness Unit Overview Booklet

10


We Need Your SupportIn order to have a successful brand strategy, it is vital that every member of our business feel empowered and responsiblefor telling our incredible story to clients, customers, co-workers, family and friends. Our senior management team asks allof you to be proactive and participate in our push to become the leading extended service provider and the only businessin our industry dedicated to creating a world of Happy Customers!

PP21920-0707 mdjr

11


assurant.com

SAMPLE

VirusKit

CATALOG

assurant.com

CATALOGVirusKit

This virus kit catalog has been designed as a sales tool to effectively assist you in the developmentof the virus protection business. Ideal for both existing and prospective clients, the followingprototypes address your immediate sales call needs, provide a more productive delivery ofmaterials and also serve as a functional training mechanism.

Enclosed you will find copies of all the packaging designs contained in this catalog. The filescontained in the “3-D jpgs” folder are designed for presentation purposes – whether included in aPowerPoint slideshow, proposal or simply shared as an e-mail attachment. The files contained inthe “Flat jpgs” folder are designed to be printed and used to capture and communicate suggestedchanges to existing package designs based on your clients’ needs.

To request a mock-up sample of any of these packaging options, simply:

1) Choose the design2) Choose the box size (based on the attached specification)3) Choose the product version4) Submit a Creative Services request

The Creative Services request form can be found at:http://mianotes1.notes.assurant.com/conmktsv/CMSForms.nsf/frmCreativeSrvcReq?OpenForm

or

ABIE/Departments/Marketing Communications/Creative Services/Creative Services Request

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismodtincidunt ut laoreet oloresomo magna aliquam erat volutpat. Ut wisi eniis nisl ut aliquip ex eacommodo. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat.Vel illum dolore eu feugiat nulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsumdolor sit amet, consectetuer adipiscing elit, sed diam.

We’ll take it from there!

The EPS Creative Services team

VirusKit

assurant.compackagingdesigns

DESIGNSPackaging

assurant.compackagingdesigns 1 of 6

Design A

Back of Box

User’s GuideCD-ROM

Front of Box

Design B

User’s Guide

CD-ROM

Front of Box

Design C

Front of Box


Design D

CD-ROM

Design E

Front of Box

User’s Guide

CD-ROM

Front of Box

User’s Guide

Back of Box

Front of Box

Design F


Design G

Back of BoxFront of Box

Design H

Front of Box

Design I

Back of BoxFront of Box


User’s Guide

Design J

CD-ROM Front of BoxBack of Box

User’s Guide

Design K

CD-ROM Front of BoxBack of Box


Design L Design M Design N

Front of Box Front of Box Front of Box


User’s Guide

CD-ROM

Design O

Clamshell

VirusKit

assurant.compackagingspecs

SPECSPackaging

assurant.compackagingspecs 1 of 1

5.25"

7.625"

1.375"

1.25"

9.5"

7.75"

.50"

7.5"

5.25"

Small Box

Large Box

Clamshell(with optional J-hook hang tab)

VirusKit

assurant.comproductoverview

OVERVIEWProduct

assurant.comproductoverview 1 of 2

Antivirus System* Product DescriptionProvides one year of extended serviceprotection – up to $1,500Any virus-related damage to the PC’shardware or operating system will berepaired at no additional cost, up to $1,500.

Includes one year of complimentarytechnical support Expert help is available via Internet chat at no extra charge. Customers may visitwww.mcafeehelp.com for support 24 hours a day, 7 days a week.

Stops virusesViruses are automatically blocked, cleanedand removed to ensure a worry-free Internetexperience and convenient file downloading.

Blocks spyware Incoming spyware is blocked and existingspyware is removed in order to protectcustomer’s privacy and keep PC trouble-free.

Deters hackers PC is protected and concealed from hackersso customer may surf the Internet safely.

Continually securesMcAfee® AVERT® Labs provide ongoing virus and threat protection – 24 hours a day, 7 days a week.

Constantly upgrades and updatesDaily updates are received automatically at no charge.

Keeps protection currentMcAfee® provides a variety of renewaloptions to ensure customer’s protection is up-to-date.

Antivirus System* Features• Provides one year of extended

service protection – up to $1,500

• Includes one year of complimentary technical support

• Stops viruses

• Blocks spyware

• Deters hackers

• Continually secures

• Constantly upgrades and updates

• Keeps protection current

*Product name may be customized and private-labeled based on specific client needs.

assurant.comproductoverview 2 of 2

Internet Security System* Product DescriptionProvides one year of extended serviceprotection – up to $2,500Any virus-related damage to the PC’shardware or operating system will be repairedat no additional cost, up to to $2,500.

Includes one year of complimentarytechnical support Expert help is available via Internet chat at no extra charge. Customers may visit www.mcafeehelp.comfor support 24 hours a day, 7 days a week.

Stops virusesViruses are automatically blocked, cleanedand removed to ensure a worry-free Internetexperience and convenient file downloading.

Blocks spyware Incoming spyware is blocked and existingspyware is removed in order to protectcustomer’s privacy and keep PC trouble-free.

Deters hackers PC is protected and concealed from hackersso customer may surf the Internet safely.

Improves PC performanceSystem rids computer of any clutter so that it runs smoothly and is always healthy.

Backs up and restores filesHelps avoid lost photos, music andimportant files with the automatic backupand one-click restore feature.

Secures identityShopping, banking, e-mail and instantmessaging are worry-free with thecomprehensive online identity protection.

Prevents spam and e-mail scamsSpam and phishing scam preventionfeatures keep e-mail communication safe and enjoyable.

Protects children onlineMcAfee® filters offensive content, picturesand Web sites so children can enjoy a safeonline experience.

Continually securesMcAfee® AVERT® Labs provide ongoing virus and threat protection – 24 hours a day, 7 days a week.

Constantly upgrades and updatesDaily updates are received automatically at no charge.

Keeps protection currentMcAfee® provides a variety of renewaloptions to ensure customer’s protection isup-to-date.

Internet Security System* Features• Provides one year of extended

service protection – up to $2,500

• Includes one year ofcomplimentary technical support

• Stops viruses

• Blocks spyware

• Deters hackers

• Improves PC performance

• Backs up and restores files

• Secures identity

• Prevents spam and e-mail scams

• Protects children online

• Continually secures

• Constantly upgrades and updates

• Keeps protection current

*Product name may be customized and private-labeled based on specific client needs.

2YR Replacement PlanRelax. If it doesn’t work, we’ll replace it!

• Cables • Headsets• Chargers • Bluetooth products• Batteries • Memory cards

PANEL 1 Flap Front

For mobile devices priced from $0 to $150.00+complete Terms and Conditions enclosed

Covers mobile devices & netbook accessories including:

PANEL 2 Flap Back

2YRReplacement Plan provides:

• Hassle-free replacement

• Customer service 24/7

• No hidden fees or deductibles

• Coverage from purchase date

• Protection for all brands

• Full transferability (at no cost)

IDENTIFICATION STICKER

Replacement Plan(plan code]

1-800-XXX-XXXX

2YRREPlACEmENT

PlAN

For service, call 1-800-[XXX-XXXX] and give us the plan number

printed on the sticker.

PANEL 3

For mobile devices priced from $0 to $150.00+complete Terms and Conditions enclosed

PANEL 4 (back)

PP23081-0909 mvjr © Assurant, Inc. 2009

$75-$149.99 $150.00 +

$0-$49.99 $50-$74.99

Four easy steps to enjoying your electronics even more!

1. Purchase a mobile device priced from $0 to $150.00+.

2. Purchase the AT&T Replacement Plan that matches the price of your device.

3. Place sticker on product.4. If something goes wrong, call us.

We’ll handle the rest.

complete Terms & Conditions enclosed

2YR Replacement Plan

Protect Your Gear

with the

Bass Pro Shop

Total Protection

Plan

PP21755-0307 mdjrBass Pro Shop Total Protection Plan© Assurant, Inc. 2007

IMPORTANT:Keep your sales receipt and this brochure

for your records. These constitute your agreement.

We're Always Open!For service

or more information, call 1-XXX-XXX-XXXX24 hours a day, 7 days a week.

Purchase the Bass Pro Shop Total Protection Plantoday and add more enjoyment

to your outdoor experience.

Why should you purchase our Total Protection Plan?It’s a great way to protect your investment. With our plan, you’ll be spared the expense ofcostly repair or replacement bills if somethinghappens to your product.

Product problem? Don’t worry. You can get it repaired or replaced!With our Bass Pro Shop Total Protection Plan,you’re covered. If your product fails*, the plan is designed to see you through repairing orreplacing your product.

Help is just a phone call away!Call us at 1-[XXX-XXX-XXXX] – 24 hours a day, 7 days a week – to report your problem. We’ll arrange for service if your product needsrepair, or issue you a Bass Pro Shop gift card ifyour product breaks and needs replacement.

The Total Protection Plan Advantage

• Coverage begins upon date of purchase

• Repair covers functional parts and labor

• Product replaced if non-repairable (with Bass Pro Shop gift card)

• No-lemon policy

• No hidden costs or deductibles

• 24/7 toll-free customer support

• Fully transferable

*See the enclosed terms and conditions for details.Exclusions and limitations apply.

We cover a wide range of products!

• Camping

• Fishing

• Hunting

• Jewelry

• Watches

• Phones

• Electronics

• Furniture

• Marine Accessories

• Marine Electronics

And Much More!

[X]-Year Replacement Plan forProducts Under $300Product Price Range Retail Per Month

$25.00 - $39.99 $XX.XX $XX.XX$40.00 - $49.99 $XX.XX $XX.XX$50.00 - $74.99 $XX.XX $XX.XX$75.00 - $99.99 $XX.XX $XX.XX$100.00 - $124.99 $XX.XX $XX.XX$125.00 - $149.99 $XX.XX $XX.XX$150.00 - $174.99 $XX.XX $XX.XX$175.00 - $199.99 $XX.XX $XX.XX$200.00 - $224.99 $XX.XX $XX.XX$225.00 - $249.99 $XX.XX $XX.XX$250.00 - $274.99 $XX.XX $XX.XX$275.00 - $299.99 $XX.XX $XX.XX

[X]-Year Service Plan$300.00 - $399.99 $XX.XX $XX.XX$400.00 - $499.99 $XX.XX $XX.XX$500.00 - $749.99 $XX.XX $XX.XX$750.00 - $999.99 $XX.XX $XX.XX$1,000 and over $XX.XX $XX.XX

PP21755A Brochure 3/15/07 4:37 PM Page 1

BASS PRO SHOP TOTAL PROTECTION PLAN This Service Contract is not a contract of insurance.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummynibh euismod tincidunt ut laoreet oloresomo magna aliquam erat volutpat. Utwisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulput ate velit esse molestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ullam corper suscipit lobortis nisl ut aliquip exea commodo. Consequat ut dolore eu feugiat nulla luptatum. Lorem ipsum dolorsit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismodtincidunt ut laoreet doloresomo magna aliquam erat.volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriuredolor in hendrerit in vulputate velit esse molest ie consequat. Vel illum dolore eufeugiat nulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsumdolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam eratvolutpat. Ut wisi enim ad minim veniam, quis nostru d exerci tation ullam utaliquip ex consequat. Ut wisi enim amin, quis nostrud exerci tation ullam corpersuscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullam corper suscipit lob ortis nisl utaliquip ex ea commodo. Consequat ut dolore eu feugiat nulla luptatum. Loremipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet doloresomo magna aliquam erat volutpat. Ut wisieniis nisl ut al iquip ex ea commodo. Duis autem vel eum iriure dolor in hendreritin vulputate velit esse.molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum dolor sit amet, consectetuer adipiscingelit, sed diam. Dolore magna aliquam erat volutpat. Ut wisi enim ad minimveniam, quis.nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim ami n, quisnostrud exerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodoconsequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea ommodo. Consequat ut dolore eufeugiat nulla luptatum. Lorem ipsum dolor sit amet, consectetuer adipiscing elit.Sed diam nonummy nibh euismod tincidunt ut laoreet doloresomo magnaaliquam erat volutpat.wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulputate velit esse molestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer ipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut liquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam corper suscipitlobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiat nullaluptatum en situ.Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummynibh euismod tincidunt ut laoreet oloresomo magna aliquam erat volutpat. Utwisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulput ate velit esse molestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ullam corper suscipit lobortis nisl ut aliquip exea commodo. Consequat ut dolore eu feugiat nulla luptatum. Lorem ipsum dolor

sit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismodtincidunt ut laoreet doloresomo magna aliquam erat.volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriuredolor in hendrerit in vulputate velit esse molest ie consequat. Vel illum dolore eufeugiat nulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsumdolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam eratvolutpat. Ut wisi enim ad minim veniam, quis nostru d exerci tation ullam utaliquip ex consequat. Ut wisi enim amin, quis nostrud exerci tation ullam corpersuscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullam corper suscipit lob ortis nisl utaliquip ex ea commodo. Consequat ut dolore eu feugiat nulla luptatum. Loremipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet doloresomo magna aliquam erat volutpat. Ut wisieniis nisl ut al iquip ex ea commodo. Duis autem vel eum iriure dolor in hendreritin vulputate velit esse.molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum dolor sit amet, consectetuer adipiscingelit, sed diam. Dolore magna aliquam erat volutpat. Ut wisi enim ad minimveniam, quis.nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim ami n, quisnostrud exerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodoconsequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea ommodo. Consequat ut dolore eufeugiat nulla luptatum. Lorem ipsum dolor sit amet, consectetuer adipiscing elit.Sed diam nonummy nibh euismod tincidunt ut laoreet doloresomo magnaaliquam erat volutpat.wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulputate velit esse molestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer ipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut liquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam corper suscipitlobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiat nullaluptatum en situ.Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummynibh euismod tincidunt ut laoreet oloresomo magna aliquam erat volutpat. Utwisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulput ate velit esse molestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ullam corper suscipit lobortis nisl ut aliquip exea commodo. Consequat ut dolore eu feugiat nulla luptatum. Lorem ipsum dolorsit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismodtincidunt ut laoreet doloresomo magna aliquam erat.volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriuredolor in hendrerit in vulputate velit esse molest ie consequat. Vel illum dolore eufeugiat nulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsumdolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam eratvolutpat. Ut wisi enim ad minim veniam, quis nostru d exerci tation ullam utaliquip ex consequat. Ut wisi enim amin, quis nostrud exerci tation ullam corpersuscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullam corper suscipit lob ortis nisl utaliquip ex ea commodo. Consequat ut dolore eu feugiat nulla luptatum. Loremipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet doloresomo magna aliquam erat volutpat. Ut wisieniis nisl ut al iquip ex ea commodo. Duis autem vel eum iriure dolor in hendrerit

in vulputate velit esse.molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum dolor sit amet, consectetuer adipiscingelit, sed diam. Dolore magna aliquam erat volutpat. Ut wisi enim ad minimveniam, quis.nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim ami n, quisnostrud exerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodoconsequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea ommodo. Consequat ut dolore eufeugiat nulla luptatum. Lorem ipsum dolor sit amet, consectetuer adipiscing elit.Sed diam nonummy nibh euismod tincidunt ut laoreet doloresomo magnaaliquam erat volutpat.wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulputate velit esse molestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer ipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut liquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam corper suscipitlobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiat nullaluptatum en situ.Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummynibh euismod tincidunt ut laoreet oloresomo magna aliquam erat volutpat. Utwisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulput ate velit esse molestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ullam corper suscipit lobortis nisl ut aliquip exea commodo. Consequat ut dolore eu feugiat nulla luptatum. Lorem ipsum dolorsit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismodtincidunt ut laoreet doloresomo magna aliquam erat.volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriuredolor in hendrerit in vulputate velit esse molest ie consequat. Vel illum dolore eufeugiat nulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsumdolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam eratvolutpat. Ut wisi enim ad minim veniam, quis nostru d exerci tation ullam utaliquip ex consequat. Ut wisi enim amin, quis nostrud exerci tation ullam corpersuscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullam corper suscipit lob ortis nisl utaliquip ex ea commodo. Consequat ut dolore eu feugiat nulla luptatum. Loremipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet doloresomo magna aliquam erat volutpat. Ut wisieniis nisl ut al iquip ex ea commodo. Duis autem vel eum iriure dolor in hendreritin vulputate velit esse.molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum dolor sit amet, consectetuer adipiscingelit, sed diam. Dolore magna aliquam erat volutpat. Ut wisi enim ad minimveniam, quis.nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim ami n, quisnostrud exerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodoconsequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea ommodo. Consequat ut dolore eufeugiat nulla luptatum. Lorem ipsum dolor sit amet, consectetuer adipiscing elit.Sed diam nonummy nibh euismod tincidunt ut laoreet doloresomo magnaaliquam erat volutpat.wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulputate velit esse molestie consequat. Vel illum dolore eu feugiat

nulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer ipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut liquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam corper suscipitlobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiat nullaluptatum en situ.Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummynibh euismod tincidunt ut laoreet oloresomo magna aliquam erat volutpat. Utwisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulput ate velit esse molestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ullam corper suscipit lobortis nisl ut aliquip exea commodo. Consequat ut dolore eu feugiat nulla luptatum. Lorem ipsum dolorsit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismodtincidunt ut laoreet doloresomo magna aliquam erat.volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriuredolor in hendrerit in vulputate velit esse molest ie consequat. Vel illum dolore eufeugiat nulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsumdolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam eratvolutpat. Ut wisi enim ad minim veniam, quis nostru d exerci tation ullam utaliquip ex consequat. Ut wisi enim amin, quis nostrud exerci tation ullam corpersuscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullam corper suscipit lob ortis nisl utaliquip ex ea commodo. Consequat ut dolore eu feugiat nulla luptatum. Loremipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet doloresomo magna aliquam erat volutpat. Ut wisieniis nisl ut al iquip ex ea commodo. Duis autem vel eum iriure dolor in hendreritin vulputate velit esse.molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum dolor sit amet, consectetuer adipiscingelit, sed diam. Dolore magna aliquam erat volutpat. Ut wisi enim ad minimveniam, quis.Nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim ami n, quisnostrud exerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodoconsequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea ommodo. Consequat ut dolore eufeugiat nulla luptatum. Lorem ipsum dolor sit amet, consectetuer adipiscing elit.Sed diam nonummy nibh euismod tincidunt ut laoreet doloresomo magnaaliquam erat volutpat.wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulputate velit esse molestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore te nulla. Lorem ipsum dolor sitamet, consectetuer ipiscing elit, sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam ut aliquip exconsequat. Ut wisi enim amin, quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut liquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullam corper suscipitlobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiat nullaluptatum en situ.Nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim ami n, quisnostrud exerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodoconsequat. Consequat ut dolore eu feugiat nulla luptatum. Lorem ipsum dolorsit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismodtincidunt ut laoreet doloresomo magna aliquam erat volutpat.

Now you can enjoy the outdoors

even more with our Total Protection Plan.

It’s a great way toprotect your gear and preserve your

peace of mind.

As an outdoor enthusiast,

you enjoy nature and all the

wonderful experiences it

provides. And whether

you’re a hunter, fisherman

or camper, you don’t want

anything to get in the way

of that experience. With an

extended service plan, you

can relax and enjoy your

outdoor experience, knowing

your product is covered.

FPO FPO FPO FPO

PP21755A Brochure 3/15/07 4:37 PM Page 2


Protect Your Gear with the

Bass Pro ShopTotal Protection Plan

Now you can enjoy the outdoors even more

with our Total Protection Plan.

It’s a great way to protect your gear and preserve

your peace of mind.

The Total Protection Plan Advantage

• Coverage begins upon date of purchase• Repair covers functional parts and labor• Product replaced if non-repairable

(with Bass Pro Shop gift card)• No-lemon policy• No hidden costs or deductibles• 24/7 toll-free customer support• Fully transferable

Purchase the Bass Pro ShopTotal Protection Plan

today!

PP21755B Table Tent 3/15/07 4:12 PM Page 1

[X]-Year Replacement Plan for Products Under $300

Product Price Range Retail Per Month

$25.00 - $39.99 $XX.XX $XX.XX$40.00 - $49.99 $XX.XX $XX.XX$50.00 - $74.99 $XX.XX $XX.XX$75.00 - $99.99 $XX.XX $XX.XX$100.00 - $124.99 $XX.XX $XX.XX$125.00 - $149.99 $XX.XX $XX.XX$150.00 - $174.99 $XX.XX $XX.XX$175.00 - $199.99 $XX.XX $XX.XX$200.00 - $224.99 $XX.XX $XX.XX$225.00 - $249.99 $XX.XX $XX.XX$250.00 - $274.99 $XX.XX $XX.XX$275.00 - $299.99 $XX.XX $XX.XX

[X]-Year Service Plan

$300.00 - $399.99 $XX.XX $XX.XX$400.00 - $499.99 $XX.XX $XX.XX$500.00 - $749.99 $XX.XX $XX.XX$750.00 - $999.99 $XX.XX $XX.XX$1,000 and over $XX.XX $XX.XX

Top 10 Reasons to Sell ESP

1. Increased customersatisfaction

2. No hassle customer service – 24/7

3. Trusted repair network4. Protection against

costly repair bills5. Convenient product

replacement6. Reduced returns7. Satisfied customers8. Happy customers =

repeat customers9. Increased profits10. Increased sales

PP

2175

5C-0

307

mdj

r

©

Ass

uran

t, In

c. 2

007

PP21755C Key fob 3/15/07 2:15 PM Page 1

Min ese tatuer sit velesed

modolore endrerci tie vero

ElEttroDomEstici ProtEtti PEr 10 Anni

HOME For You

6. Erogazione dell’assistenza Delessim dolorper sim ver ilis nibh enit vero ex eniamcon vulpute te tio delesto odipisim zzriuscip ex exerit velesequat vel eugue vullam dolorem il do odolore eum alit wis eu faciliq uametum iriuscincil iureet, vullandre mincil ipsuscillut alit volortio consequation exeraestie commodit, quipit am ipis nullum dolorercilit alit loreet alisit vero dipsustin henim velenim zzriuscilit nim dolor amcon henissit do ea adipit adio eu feu faccum zzril dolor iuscincipisl dionsed digna faciliquis eu feuissenim venibh eniam vent wisim do od dion esto exer auguerat.Eniat, si. It lum vel duis nim in heniat. Uptat. Rostionsed et alit am, commy nonsequat luptat. Ut landrem dolorem zzriusto et, quis nulluptat, velisit lorperi llummy nisi bla conummy nonsequam, volorperosto exer sum dolobore dolum quis nulputat. Tat. Idunt in ulput lorperc illutpatum exeros nullam, ver senis aciliquip ea feugait aliquisismod tat iuscinim vel ut lan velesse quamet laore magna feu feuisim velismo dolorpe riustrud enibh elendrer sumsan utatet, vulla facing et dolorercilit dolorting et ad dio consequi tio consed eugait autpat vel et num auguero dio do duis aliscipissi.Unt ea facilis augiam vel ulput del erostrud ex ex ercilit nullut iustrud magnisis eui et atem ip enim el ea core min ute magnim do conullutat wisi eum dolorerit nibh eugue feugait ilit vel ex ercip eseniam, core etue delis acidunt nulla feu faciliquat ad ea aci blaorem velit alit lore magna faccum venim illut el eu feugait alit dolore do ercidunt inci blan henis duis at at vulla adipit wiscilla facipsu scidui tiscidunt nos adio od eum dolor si.Utpatin cilisi. Metueril dolese cor sum verostrud euguercip eliquisit, verit vulputpat at, susto euguer ilit, quis nulputat. Minciduip exero odolum am volut deliquamet vullaore faci tie feu feugiam irit autpatu eraesto etum do dolore eui blaor se dolore molenit lute vel er sim vulputat, quat. Duisisi. Utat ad exero dolorti nissi.

7. Limiti di copertura territoriale Idunt in ulput lorperc illutpatum exeros nullam, ver senis aciliquip ea feugait aliquisismod tat iuscinim vel ut lan velesse quamet laore magna feu feuisim velismo dolorpe riustrud enibh elendrer sumsan utatet, vulla facing et dolorercilit dolorting et ad dio consequi tio consed eugait autpat vel et num auguero dio do duis aliscipissi. Alit dolore do ercidunt inci blan henis duis at at vulla adipit wiscilla facipsu

8. Supporto tecnico per prodotti di informaticaPit, verillametum nostrud tem do od tatummy nonsed tio commolorem vulla faci blandio eriurero dolor suscips ustrud eui bla aliquat. Ut venim velit, vel utpat alisi bla faccum dolor alit niscinis diate core tat aliquis adipit, sequatum vel diatis nullan vel irit la faccumsandre ming ese eraesto commy nosto elit praessit luptat, consed dunt el iustrud modignim zzrillaor aci te commod tisim ip exercinibh et accum veliquam, sit autatie do dunt accummod magniat adipisim dolum in vendipit luptat atem elit nulputat, quatum in ver summy nummy num vel dolortio vel et num.

9. EsclusioniEm vullandreet, commy nulput la facinis aci tat. Pit, verillametum nostrud tem do od tatummy nonsed tio commolorem vulla faci blandio eriurero dolor suscips ustrud eui bla aliquat. Ut venim velit, vel utpat alisi bla faccum dolor alit niscinis diate core tat aliquis adipit, sequatum vel diatis nullan vel irit la faccumsandre ming ese eraesto commy nosto elit praessit luptat, consed dunt el iustrud modignim zzrillaor aci te commod tisim ip exercinibh et accum veliquam, sit autatie do dunt accummod magniat adipisim dolum in vendipit luptat atem elit nulputat, quatum in ver summy nummy num vel dolortio do exeros adit vulla feum ipis do conse vendignim il init ad dolortio odo dolute ming enim autem zzriure velisis amet enim voloborper sum nostrud modoluptatie eugue exero commy num iriliqu amcoreet lorem eugait aut utpat wissis acilla feumsandip el ea feugait veniat, si tem deliquis doloboreet lutat. Sandio odolore vullam vel ullut lortin voloreet aliquipis exero consent et lore vendio consequis acilla cortincincip eugiat, con et vercin hent iuscilissim ad molut alis augueros augiamet incillan ex ea ametummy nibh eu feugiatuer sis aliquissim enis ex exercin velenim ad magna facing eleniam ad dio exercipsum volobore vel dolenim dolor augiam doloreet alit iure velesequi ea commy nim dit erilisisis esequam dio del dion ut ipis dionulla acin ulput am zzriustisis at, commy nonsequi bla ad tis aci tatue min venisisl dolore feuipsusting ea feuipissecte veros nonum iurerosto odignit ea commy nullum dolobore vendignit luptate ex eu faci tin exer sed magnit, vel ullaore minci ero dolore coreet adit praesto eum in ut verci te deliquat nostrud elit dolortisim nit, consequ issisim dunt lor ipit ullaoreet dolore consequip eniam dolorpe rcipit ad tie feugiamet, Iscipis auguerci bla consed et, consed dio conummy non utpat. Ut nim nonum del illummy nos nullamet verit, quam quisl dolore delisi. Tat. Duisi. Wis ea feugiam zzrit adigna facilit lum quat. Feugiam inim irit niat.

Delessim dolorper sim ver ilis nibh enit vero ex eniamcon vulpute te tio delesto odipisim zzriuscip ex exerit velesequat vel eugue vullam dolorem il do odolore eum alit wis eu faciliq uametum iriuscincil iureet, vullandre mincil ipsuscillut alit volortio consequation exeraestie commodit, quipit am ipis nullum dolorercilit alit loreet alisit vero dipsustin henim velenim zzriuscilit nim dolor amcon henissit do ea adipit adio eu feu faccum zzril dolor iuscincipisl dionsed digna faciliquis eu feuissenim venibh eniam vent wisim do od dion esto exer auguerat.Eniat, si. It lum vel duis nim in heniat. Uptat. Rostionsed et alit am, commy nonsequat luptat. Ut landrem dolorem zzriusto et, quis nulluptat, velisit lorperi llummy nisi bla conummy nonsequam, volorperosto exer sum dolobore dolum quis nulputat. Tat. Idunt in ulput lorperc illutpatum exeros nullam, ver senis aciliquip ea feugait aliquisismod tat iuscinim vel ut lan velesse quamet laore magna feu feuisim velismo dolorpe riustrud enibh elendrer sumsan utatet, vulla facing et dolorercilit dolorting et ad dio consequi tio consed eugait autpat vel et num auguero dio do duis aliscipissi.Unt ea facilis augiam vel ulput del erostrud ex ex ercilit nullut iustrud magnisis eui et atem ip enim el ea core min ute magnim do conullutat wisi eum dolorerit nibh eugue feugait ilit vel ex ercip eseniam, core etue delis acidunt nulla feu cor sum verostrud euguercip eliquisit, verit vulputpat at, susto euguer ilit, quis nulputat. Minciduip exero odolum am volut deliquamet vullaore faci tie feu feugiam irit autpatu eraesto etum do dolore eui blaor se dolore molenit lute vel er sim vulputat, quat.

10. RecessoDunt el iustrud modignim zzrillaor aci te commod tisim ip exercinibh et accum veliquam, sit autatie do dunt accummod magniat adipisim dolum in vendipit luptat atem elit nulputat, quatum in ver summy nummy num vel dolortio do exeros adit vulla feum ipis do conse vendignim il init ad dolortio odo dolute ming enim autem zzriure velisis amet enim voloborper sum nostrud modoluptatie eugue exero commy num iriliqu amcoreet lorem eugait aut utpat wissis acilla feumsandip el ea feugait veniat, si tem deliquis doloboreet lutat. Sandio odolore vullam vel ullut lortin voloreet aliquipis exero consent et lore vendio consequis acilla cortincincip eugiat, con et vercin hent iuscilissim ad molut alis augueros augiamet incillan ex ea ametummy nibh eu feugiatuer sis aliquissim enis ex exercin velenim ad magna facing eleniam ad dio exercipsum volobore vel dolenim dolor augiam doloreet alit iure velesequi ea commy nim dit erilisisis esequam dio del dion ut ipis dionulla acin ulput am zzriustisis at, commy nonsequi bla ad tis aci tatue min venisisl dolore feuipsusting ea feuipissecte veros nonum iurerosto odignit ea commy nullum dolobore vendignit luptate 11. Documenti contrattuali Delessim dolorper sim ver ilis nibh enit vero ex eniamcon vulpute te tio delesto odipisim zzriuscip ex exerit velesequat vel eugue vullam dolorem il do odolore eum alit wis eu faciliq uametum iriuscincil iureet, vullandre mincil ipsuscillut alit volortio consequation exeraestie commodit, quipit am ipi consent alis lore.

12. Foro competenteSandio odolore vullam vel ullut lortin voloreet aliquipis exero consent et lore vendio consequis acilla bla ad tis aci tatue.

Assurant Services Italia S.r.l.Piazzale Luigi Cadorna, 4 – 20123 Milano

P. Iva/C.F./Registro Imprese di Milano 05261820962 – REA 1807737

Società con unico socio, soggetta al controllo ed al coordinamento di American Bankers Insurance Group Inc.

Ure corem iure mincillaore dunt ut prat, consequis alit pratie tis el il exercin ciduis nullut ad et, volore feugue ver sequis augait at iuscilit iuscilit nis aciliquisi.

Isi. Tin ut lam quipsumsan etuer secte modolorperil eu feu facilit, sed tat, conullaortie facilisl erosto od dignit laortion utatum irit acidunt adiate te er sim erat, vercidunt

luptat luptat autpatum doloborGiat ullum ipis accum ipit nibh er acil enisi.Iriustrud eugiat, commod magna conse minim quat. Faci tie tat, consed dolum

veraessi. Im volor autat atummodipisl dolorpe rcinit iure elit, quiscil deliqui scipis aliquis nos aciniam conulput ex eugait vero od tinciduisl ut alisIt.

IIT23147-0909Berloni Elettrodomestici

© Assurant, Inc. 2009

CONDIZIONI GENERALI

1. Trattamento dati personaliEm vullandreet, commy nulput la facinis aci tat. Pit, verillametum nostrud tem do od tatummy nonsed tio commolorem vulla faci blandio eriurero dolor suscips ustrud eui bla aliquat. Ut venim velit, vel utpat alisi bla faccum dolor alit niscinis diate core tat aliquis adipit, sequatum vel diatis nullan vel irit la faccumsandre ming ese eraesto commy nosto elit praessit luptat, consed dunt el iustrud modignim zzrillaor aci te commod tisim ip exercinibh et accum veliquam, sit autatie do dunt accummod magniat adipisim dolum in vendipit luptat atem elit nulputat, quatum in ver summy nummy num vel dolortio do exeros adit vulla feum ipis do conse vendignim il init ad dolortio odo dolute ming enim autem zzriure velisis amet enim voloborper sum nostrud modoluptatie eugue exero commy num iriliqu amcoreet lorem eugait aut utpat wissis acilla feumsandip el ea feugait veniat, si tem deliquis doloboreet lutat. Sandio odolore vullam vel ullut lortin voloreet aliquipis exero consent et lore vendio consequis acilla cortincincip eugiat, con et vercin hent iuscilissim ad molut alis augueros augiamet incillan.

2. DefinizioniTat. Duisi. Wis ea feugiam zzrit adigna facilit lum quat. Feugiam inim irit niat.Delessim dolorper sim ver ilis nibh enit vero ex eniamcon vulpute te tio delesto odipisim zzriuscip ex exerit velesequat vel eugue vullam dolorem il do odolore eum alit wis eu faciliq uametum iriuscincil iureet, vullandre mincil ipsuscillut alit volortio consequation exeraestie commodit, quipit am ipis nullum dolorercilit alit loreet alisit vero dipsustin henim velenim zzriuscilit nim dolor amcon henissit do ea adipit adio eu feu faccum zzril dolor iuscincipisl dionsed digna faciliquis eu feuissenim venibh eniam vent wisim do od dion esto exer auguerat dolum quis.Eniat, si. It lum vel duis nim in heniat. Uptat. Rostionsed et alit am, commy nonsequat luptat. Ut landrem dolorem zzriusto et, quis nulluptat, velisit lorperi llummy nisi bla conummy nonsequam, volorperosto exer sum dolobore dolum quis nulputat. Tat. Idunt in ulput lorperc illutpatum exeros nullam, ver senis aciliquip ea feugait aliquisismod tat iuscinim vel ut lan velesse quamet laore magna feu feuisim velismo dolorpe riustrud enibh elendrer sumsan utatet, vulla facing et dolorercilit dolorting et ad dio consequi tio consed eugait autpat vel et wisi eum dolor.Unt ea facilis augiam vel ulput del erostrud ex ex ercilit nullut iustrud magnisis eui et atem ip enim el ea core min ute magnim do conullutat wisi eum dolorerit nibh eugue feugait ilit vel ex ercip eseniam, core etue delis acidunt nulla feu faciliquat ad ea aci blaorem velit alit lore magna faccum venim illut el eu feugait alit dolore do ercidunt inci blan henis duis at at vulla adipit wiscilla facipsu scidui tiscidunt nos adio od eum dolor si. 3. Caratteristiche e registrazione del Prodotto coperto dal Programma Unt ea facilis augiam vel ulput del erostrud ex ex ercilit nullut iustrud magnisis eui et atem ip enim el ea core min ute magnim do conullutat wisi eum dolorerit nibh eugue feugait ilit vel ex ercip eseniam, core etue delis acidunt nulla feu faciliquat ad ea aci blaorem velit alit lore magna faccum venim illut el eu feugait alit dolore do ercidunt inci blan henis duis at at vulla adipit wiscilla facipsu scidui tiscidunt nos adio od eum dolor si.Utpatin cilisi. Metueril dolese cor sum verostrud euguercip eliquisit, verit vulputpat at, susto euguer ilit, quis nulputat. Minciduip exero odolum am volut deliquamet vullaore faci tie feu feugiam irit autpatu eraesto etum do dolore eui blaor se dolore molenit lute vel er sim vulputat, quat. Duisisi.

4. Garanzia e Responsabilità del ProduttoreUtpatin cilisi. Metueril dolese cor sum verostrud euguercip eliquisit, verit vulputpat at, susto euguer ilit, quis nulputat. Minciduip exero odolum am volut deliquamet vullaore faci tie feu feugiam irit autpatu.

5. Oggetto del ProgrammaDunt el iustrud modignim zzrillaor aci te commod tisim ip exercinibh et accum veliquam, sit autatie do dunt accummod magniat adipisim dolum in vendipit luptat atem elit nulputat, quatum in ver summy nummy num vel dolortio do exeros adit vulla feum ipis do conse vendignim il init ad dolortio odo dolute ming enim autem zzriure velisis amet enim voloborper sum nostrud modoluptatie eugue exero commy num iriliqu amcoreet lorem eugait aut utpat wissis acilla feumsandip el ea feugait veniat, si tem deliquis doloboreet lutat. Sandio odolore vullam vel ullut lortin voloreet aliquipis exero consent et lore vendio consequis acilla cortincincip eugiat, con et vercin hent iuscilissim ad molut alis augueros augiamet incillan ex ea ametummy nibh eu feugiatuer sis aliquissim enis ex exercin velenim ad magna facing eleniam ad dio exercipsum volobore vel dolenim dolor augiam doloreet alit iure velesequi ea commy nim dit erilisisis esequam dio del dion ut ipis dionulla acin ulput am zzriustisis at, commy nonsequi bla ad tis aci tatue min venisisl dolore feuipsusting ea ipit ullaoreet dolore consequip eniam dolorpe rcipit ad tie feugiamet, Iscipis auguerci bla consed et.

l Met lore min hent aliquat ueraese tio od duis dolobore magna ad ming ex

l Si eraestinit elis num inci esequi tat prat, sequis del dolor iurer sequat adipsum molorem

l Lorem il ip exeraes sequam ipis dipsusto eugiam, suscin hendreet, velenit, volorem

l Nim quis atuer ad tio essit vullaore doluptate tat adip Ea feu

l Delestrud ming ero odoloborting elessequat Xerostrud tat illuptatum alit, con ut luptatetue

faccum iure do odo odo euguerat nos

Non perdere lo scontrino, conservalo qui e tienilo a portata di mano ogni volta

che ci contatti!

ComplImeNtI per Aver ACquIStAto

il ip exeraes sequam ipis dipsusto eugiam, suscin hendreet, velenit, volorem vent lortis ad diatio ex enim ipsum atem veros do erosto et, quat. Delestrud ming: http://berloni.assurant.it Si eraestinit elis num inci esequi tat prat, sequis del dolor iurer sequat.

Con Berloni non resti solo!Al termine della garanzia del produttore,

EURO

BTPP5MP3PLAYER

79,0080333247723483AnniBERLOniSUARTic.PREcEdEnTEn.ARTicOLi2

35,90---------------------------------------------------------TOTALE

114,90***GRAZiEEARRiVEdERci******TELEFOnO199307008***

cOnTAnTi

120,00RESTO

5,1047910001/001/0010025/07/0912-44#0071FJ53074908

FAC – SIMILE

Delestrud ming ero odoloborting elessequat. Xerostrud tat illuptatum.

ti offre i seguenti vantaggi:

Si eraestinit elis num inci esequi tat prat, sequis del dolor iurer sequat adipsum molorem velesequat dolor ad magna

199 307 008Servizio Clienti

o scrivendo a [email protected]

il ip exeraes sequam ipis dipsusto eugiam, suscin hendreet, velenit, volorem vent lortis ad diatio ex enim ipsum atem veros do erosto et, quat. Delestrud ming nos Ea adit at.

HOME For You

GrANDI e pICColI elettroDomeStICIServizio A Domicilio

• FrigoriFeri • Congelatori • estrattore ventilatore • CuCine a gas/Forni • lavastoviglie

699

Welcome! You’ve enrolled in AssureConnectionSM, * a wireless equipmentprotection program that will not only protect your phone but preserveyour peace of mind. AssureConnection delivers fast, hassle-freeprotection when you need it.

Lost? Stolen? Damaged? It’s no longer a problem! Now you havecomprehensive coverage that also protects your phone againstmechanical or electrical failure.** And perils such as vandalism andlightning. Not to mention natural disasters including hailstorm,windstorm and more. Best of all, you get a repair or replacement phonein 2-3 business days.*** Think about it. All this protection for just [$X.XX]a month. Not a bad deal.

Please take a few moments to thoroughly review all of the benefits in the enclosed coverage documents. Questions? Call, toll-free, [1-XXX-XXX-XXXX] [Day] through [Day], [X] a.m. to [X] p.m. EST.

Choosing protection for your wireless equipment means added security.And that’s a good thing!

Sincerely,

AssureConnectionCustomer Service

* The Signal is the administrator of the program.** After limited, 1-year warranty expires.*** A replacement maximum of $1,500 per phone applies.

OPEN NOW ... to start experiencing hassle-free protectionfor your wireless connection!

• Remove this card and refer to it when accessing benefits. •

PP22009A-09 07 mdjrAssureConnectionSM


To file a claim, call The Signal at [1-xxx-xxx-xxxx]. A claims representative will assist you with processing your claim.

Enrollment Date: [xx/xx/xx]Best Buy Mobile Account Number: [xxxxxxxx]

Easy Tips On Filing A Claim• Call The Signal at

[1-xxx-xxx-xxxx] within 90 daysof the event. (You must belisted on the account.)

• You’ll need:– The manufacturer and name

or model number of yourBest Buy Mobile phone

– Your Best Buy Mobile account number

– The IMEI or ESN number ofyour Best Buy Mobile phone

– A police report if your phone number has been lost or stolen

Lost or stolen phones:• Report the incident to

the police. Obtain a policereport number.

• Call Best Buy Mobile at [1-XXX-XXX-XXXX] to report your lost or stolen phone.

• Call The Signal at [1-XXX-XXX-XXXX] to processyour claim. Have your policereport on hand.

Damaged phones:

• Call The Signal at [1-XXX-XXX-XXXX] to report the incident.

• Visit a service center for otherrepair or service options.

• Return all claimed damagedequipment (including SIM card,battery and battery door) toThe Signal once you receiveyour replacement phone.

Mr. Best Buy Mobile Customer123 Mockingbird LaneAnytown, FL 12345

PP22009A_Welcome Letter 9/7/07 11:55 AM Page 1

PP22009B-0907 mdjrAssureConnectionSM


Fast, hassle-freeprotection. Always.

Covers:● Loss and theft● Accidental damage● Mechanical or

electrical failure● Vandalism● Lightning● Hailstorm● Windstorm● And more

That’s theAssureConnectionSM advantage!

so you can stay connected!

Keeping you protected

Property Coverage is paid for by Best Buy Mobile and underwritten by American Bankers Insurance Company

of Florida, an Assurant Solutions company.

The service contract is administered by The Signal.

The Signal will be the authorized service provider as long as your coverage is in effect.

AssureConnectionSM

PP22009B_Bro 9/7/07 11:54 AM Page 1

Worldwide coverage. Stay connected. Anywhere.

Coverage you can count on while traveling. Wherever.Whenever. Just call 1-[XXX-XXX-XXXX], and you willbe instructed on how to file a claim.

Hassle-free renewals. Automatically.

Renewals are automatic for as long as you own thecovered equipment and your monthly premium is paid.

No long-term contracts.

Cancel service at any time. With no worries. Just getbilled for the time you are enrolled in the program.

How to enroll.

The easiest way is when you buy your Best BuyMobile phone. Or call Best Buy Mobile at 1-[XXX-XXX-XXXX].

* www.signal-holdings.com/content/products3.html

** A replacement maximum of $1,500 per phone applies.

Face the facts. One out of four phones is lost, stolen or accidentally damaged.* It could happen to you. If you’re not covered, that means more down time. Lessproductive time. AssureConnectionSM covers your BestBuy Mobile phone if it’s lost, stolen or damaged. WithAssureConnection you can protect your investment.And stay connected.

Don’t take chances.

Most homeowners or renters policies don’t coverwireless equipment. Manufacturer’s limited-timewarranties also don’t cover theft, loss or extremephysical damage.

Reasonable premiums. Smart savings.

Without proper coverage, you could spend hundredsof dollars replacing your lost, stolen or damagedphone. AssureConnection covers your Best BuyMobile phone for $[XX.XX] a month.

Sensible deductible.

Most traditional policies come with expensivedeductibles. With AssureConnection, you pay $[XX]per covered loss.

Get it replaced. Fast.

You will receive a replacement phone within 2-3business days.**

This is a brief description of the Terms and Conditions and Coverage and Exclusions that apply toAssureConnection.SM A copy of the coverage documentswill be mailed to you.

Property Not Covered: We will not pay for loss toproperty held in inventory or held as stock-in-trade andproperty used for any commercial purposes (unlessspecifically selected upon enrollment).

Causes of Loss Not Covered:A. We will not pay for loss caused by or

resulting from:

1. obsolescence;2. corrosion, rust or mold;3. preexisting condition; 4. failure to follow manufacturer’s

maintenance recommendations; 5. delay or loss of market, loss of income

or interruption of business;6. intentional and/or dishonest acts;7. repair or service;8. power fluctuations;9. inherent design defects; or

10. a computer virus

B. Regardless of the cause of loss, we will not pay thefollowing additional costs incurred as a result of any loss:

1. extra expenses, programming, data reconstruction, data recovery orprogram installation or reconfiguration; or

2. costs which are recoverable under any product warranty or extended warranty.

Protection starts on the Service Plan Start Date as shownon the Schedule Page. If you’ve chosen a monthly,renewable Service Plan, your charge for this Plan must bepaid on a monthly basis. If you don’t pay the monthlycharge, coverage will terminate.

Your phone. Protected.

Don’t let anything get in the way of your connection.

PP22009B_Bro 9/7/07 11:54 AM Page 2

Ask your Best Buy Mobile Sales Representative for details.PP22009C-0907 mdjr

AssureConnectionSM


Lost? Stolen? Damaged?

With AssureConnectionSM

it’s not a problem!Protect your phone against:

• Loss • Theft• Accidental Damage• Mechanical Failure• Electrical Failure• Vandalism• And more

Fast, hassle-free protection when you need it!

PP22009C_Poster 9/7/07 11:53 AM Page 1

Mr. Best Buy Mobile Customer123 Mockingbird LaneAnytown, US 12345

PP22009D-0907

OPEN NOW ... to start experiencing hassle-free protectionfor your wireless connection!

PP22009D_Double Window OSE 9/7/07 11:52 AM Page 1

Customer Advantage1. Increased Satisfaction2. No-Hassle Customer Service – 24/73. Reputable Repair Network4. Protection Against Costly Repair Bills5. Convenient Product Replacement

Store Advantage6. Reduced Returns7. Satisfied Customers8. Happy Customers = Repeat Customers9. Increased Profits10. Increased Sales

PERFORMANCESERVICE

PLAN

ICA21784B-0407 mdjr© Assurant, Inc. 2007

ICA21784C-0407 mdjr© Assurant, Inc. 2007

For associate in-store use only.Not to be distributed to customers.

Customer Benefits

• Prompt, convenient service and repair

• Protection of investment

• Peace of mind knowing that laptop is protected

Sales Associate Quick Reference Guide

• Complete parts and labour coverage – no hiddencosts or fees

• Replacement guarantee – if product can’t be fixed or a repair takes longer than 60 days, it will be replaced

• Accessory coverage – protection for accessoriesand peripherals that came with originalmanufacturer’s package

• 24-hour customer service – prompt, round-the-clock service

• Performance guarantee – ensures product will perform to factory specifications

• No-lemon policy – if product requires more than 3 repairs, it will be replaced

• International coverage – protects purchases world wide

• Transferable – great for gifts or resale• Notebook diagnostics – A+ certified technician

available to assist with diagnostic support• Power surge protection – protects products

damaged due to power fluctuation or surge• In-home service/express ship option – Product

either repaired at home or shipped to an authorized service centre.

Product Information

JUST ASK!EVERY CUSTOMER, EVERY TIME!Don’t forget to provide the Performance Service Plan brochure with every service plan purchase.

PERFORMANCESERVICE

PLAN

ICA21784C_Associate guide 4/6/07 2:18 PM Page 1

Q: Are there any deductibles or hidden fees withthe Performance Service Plan?

A: There are no deductibles or hidden feesassociated with this service plan. When yourproduct needs repair, the work is completedfree of charge to you. In addition, all shippingcharges are also covered by the service plan.

Q: When does my service plan become effective?

A: The service plan is effective immediately upon purchase.

Q: How do I get my product repaired?

A: If you need service, please call 1-[xxx-xxx-xxxx].

Q: What is not covered under this plan?

A: Repair or replacement necessitated by anycauses other than normal usage, including butnot limited to: liquid damage, theft, exposure to environmental conditions, accidental orintentional physical damage, misuse or abuse,unauthorized repairs, pixel burnout (not inaccordance with manufacturer’s specifications),pressure damage, virus, software (other thanOS), laptops with removed or altered serialnumbers; laptop power source batteries; loss of data.

• Refer to Notebook Express Repair (NERP)

• See Account 2020 procedure for more details on in-store hardware repairs

• Create a work order in SMARTS

• Complete entire Service Inspection Form, andobtain following before customer leaves the store:

• Laptop, adapter, and any other items consideredpart of core unit

• All Passwords, Windows and BIOS

• Obtain customer’s signature acknowledgingcondition of laptop being received

• Be sure to supply a proper fault diagnostics andphysical unit inspection to help minimize reworks.

• Contact Assurant at 1-877-347-6890 to obtainauthorization number

• Build a box from the master kit, placing laptop andall other items received from customer inside thebox. Please do not place the Traveler Form insideor under the laptop.

Important Reminders Frequently Asked Questions

I understand. But if you think about it,repair and replacement costs may bedouble or triple the cost of this serviceplan. Plus, repairs are performed withno out-of-pocket expense to you.Wouldn’t it be nice to have peace ofmind knowing you’re protected?

We definitely carry quality products,but this service plan covers everydaynormal wear and tear. Our serviceplan will ensure long-term enjoymentand protection from the unexpected.

That is what I always said, too, until(provide an example). The cost of thisservice plan is a fraction of what therepair or replacement cost would be.

The great thing about this serviceplan is that if your product breaks, nomatter how many times, we will repairit for you. If we can’t repair it to “likenew” condition, we’ll replace it withone of like kind or provide a refund.

Why risk the costly repair bills? For areasonable cost, you will have peaceof mind knowing that if somethinghappens, you are covered.

“It’s tooexpensive!”

“Don’t you sell quality products?”

“If it breaks, I’lljust purchaseanother one.”

“I’ll take mychances.”

“My product never breaks.”

Handling Objections – Practice Sessions

ICA21784C_Associate guide 4/6/07 2:18 PM Page 2

• DVD Players• Game Consoles• Accessories

Get the coverage you need for the products you love!

BlockBuster’s Extended Service Plans offer:

• Up to [x] years protection from date of purchase• Product repair or replacement• 24/7 customer service support• Lightning/Power surge protection• No out-of-pocket costs or deductibles• Express Ship Service • Convenient in-home service repair• Accidental damage protection on select products*


*See sales associate for details

The Blockbuster Extended Service Plan offers you peace of mind by assuring any repairs or necessary replacements will be covered by certified repair centers and qualified technicians.

PP22688C-1108 mvjr © Assurant, Inc. 2008

BLOCKBUSTER’S EXTENDED SERVICE PLANS LET YOU GET YOUR GAME ON!

REST EASY. WE HAVE YOU COVERED!

• Covers repairs needed due to normal wear and tear • Provides accidental damage coverage • Begins on date of purchase • Ensures peace of mind against

costly repairs • Offers express ship service

at no extra cost • Provides full program

transferability

PP22688B-1108 mvjr © Assurant, Inc. 2008

$0-$99 Price $0.00

$99-$499 Price $00.00

$500-$999 Price $00.00

$1,000-$1,999 Price $00.00

$2,000+ Price $00.00

$0-$99 Price $0.00

$99-$499 Price $00.00

$500-$999 Price $00.00

$1,000-$1,999 Price $00.00

$2,000+ Price $00.00

Home ElectronicsCarry-in or In-home Repair Plan

Coverage you can count on.Our home electronics service program is run by us. So youcan rest assured your audio or video equipment will berestored to its manufacturer’s operating standards if itshould fail.* Simply,call [1-XXX-XXX-XXXX] or carry thecovered item into any CompUSA location, nationwide,and we’ll repair it.

Your TAP plan includes:• Free installation of your covered product• Factory-trained technicians at every CompUSA location• Over [XXX] certified CompUSA Service Centers

Products Covered:Audio amplifiers [MORE ITEMS TO COMEAudio cassette decks MORE ITEMS TO COMECD players MORE ITEMS TO COMEDVD players MORE ITEMS TO COMEMP3 players MORE ITEMS TO COMEVCRs MORE ITEMS TO COME]

Televisions:direct-picture tube, rear-screen projection, high-definition,plasma screen, LCD screen, home-theatre systems

Text to Come.[text to come. text to come. text to come. text to come.text to come. text to come. text to come. text to come. textto come. text to come. text to come. text to come. text tocome. text to come. text to come. text to come.]

Text to Come.[text to come. text to come. text to come. text to come.text to come. text to come. text to come. text to come. textto come. text to come. text to come. text to come. text tocome. text to come. text to come. text to come.]

*Product must be maintained in accordance with the manufacturers’ specifications. TAPdoes not cover routine maintenance or product accessories. All TAP exclusions applyand are contained in the terms and conditions within this booklet. Please ask to see aTAP HANDBOOK for program terms and conditions.

HOME ELECTRONICSCarry-in or In-home Repair Plan

Comprehensive repair or replacement coverage of your home electronics.* Coverage available for either 2 or 3 years.

IN FLORIDA, ADMINISTERED BY AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA.

Your personal technology department. TAP IT.TM

*See reverse for details.

T E C H N L O G YA S S U R A N C E P R O G R A M

2- OR 3-YEAR

2-YEAR

3-YEAR

RT17475-1102 jajr©2000 Assurant Group

RT17475 10/11/06 12:11 PM Page 1

CompUSA Nationwide Directory

[info to be supplied by client]

Enjoy, it’s covered!With just one TAP, you’ve added a comprehensive protection plan to your investment.If your covered product fails, simply call [1-XXX-XXX-XXXX] bring it to CompUSAstore near you.

Protection has its perks.With your Technology Assurance Program (TAP) you now have over [XX,XXX] teammembers working for you across the nation, all under the familiar name of CompUSA.We offer a vast network of expertise that works like your audio/video repairdepartment.

It is a program filled with service, protection and quick solutions. Your TAP planprovides the support you need and peace of mind you deserve.

The terms and conditions listed on the following pages offer details on the plan andhow it works. It is among the most superior, dependable and comprehensive protectionplans available in the industry.

For more information about your TAP plan, call [1-XXX-XXX-XXXX] or visit us online atwww.compusa.com.

*Product must be maintained in accordance with the manufacturers’ specifications. TAP does not cover routine maintenance orproduct accessories. All TAP exclusions apply and are contained in the terms and conditions within this booklet. Please ask tosee a TAP HANDBOOK for program terms and conditions.

T E C H N L O G YA S S U R A N C E P R O G R A M

RT17475 10/11/06 12:11 PM Page 2

This plan is aimed at saving you both time and money. You can enjoy your purchase knowing all your new carpet is included in the cleaning with no additional out-of-pocketexpenses to you for three years! It also includes benefitssuch as stain removal and a replacement benefit giving youpeace of mind.

Most manufacturer’s warranties actually require professionalcleanings using a hot water extraction method. This plan can save you time and money, allowing you to convenientlyschedule your annual cleanings with Chem-Dry. This plan will provide you years of enjoyment from your carpetpurchase while saving you money on cleanings.

The carpet extended service plan is actually a carpetmaintenance plan because it provides you with theconvenience of 3 annual cleanings and 3 years of stainprotection. It offers the peace of mind of knowing you willhave the convenience of keeping your carpet looking brandnew by calling one easy-to-use number. It’s that easy!

“It’s too Expensive!”

“This will void the

manufacturer’swarranty.”

“I don’t believe in extended

service plans!”

EX003FOR ASSOCIATE IN-STORE USE ONLY. NOT TO BE DISTRIBUTED TO CUSTOMERS.

CESP BenefitsHandling Objections - Role Plays

3 Professional ■ Cleanings can be scheduled once per yearCleanings! by the customer

■ 1st cleaning within 12 months of purchase■ 2nd cleaning within 13-24 months

of purchase■ 3rd cleaning within 25-36 months of purchase

Stain Removal ■ $50 a year toward spot treatment of difficult stains

Replacement Benefit ■ Up to $500 for stains that cannot be professionally removed!

■ Applies to any stain not excluded in theterms and conditions

■ Customer will receive an EXPO voucher

Toll-Free Customer ■ 24 hours a day/7 days a weekAssistance ■ 1-877-THD-ESPS (1-877-843-3777)

PP21628 EXPO Apron Card EX003 1/5/07 10:21 AM Page 1

QUESTIONS?

ESP Number for Customers: 1-877-THD-ESPS (1-877-843-3777)

Contacts for Stores Only:

Refer to My Apron for contact information of your ESP team.My Apron > My WorkBench > Frequently Used Reports >

Extended Service Plans

Selling CESPs 4-Step Selling ProcessApproach, Understand, Recommend and Close

SECOND FOLD/FULL SIZE PANEL FIRST FOLD/SHORTER PANEL

Benefits of Chem-DrySquare Square AverageFootage/Yards Footage Cost of 3

Example Cleanings

0 - 500 (0 - 56 sq. yds.) $199.99 500 $540 $340SKU # 495-720

501 - 1,000 sq. ft. $349.99 750 $810 $460(57 - 111 sq. yds.)SKU # 495-894

1,001+ sq. ft. 1,000 $1,080 $630(112+ sq. yds.) $449.99 1,250 $1,350 $900SKU # 495-923

1,500 $1,755 $1,305

Price ofCarpetExtendedService Plan

Price ComparisonPricing varies based on how much square footage of

carpet the customer is buying. See information table below:

Carpet Extended Service PlanCustomer Saves

■ My Name is (Your Name) and I would like to tell you aboutthe Carpet Extended Service Plan (hand customer brochure).This will help protect your new purchase and extend the life of your carpet!

■ Do you have pets and kids? This plan will give you peace ofmind about maintaining the look of those high-traffic areas, aswell as being safe for pets and kids. Chem-Dry does not useharsh chemicals in their basic cleaning process.

■ I personally recommend the CESP with your carpet purchase.This plan is easy-to-use and will save you time and money.

■ The CESP can provide you with the benefits of protectingyour carpet and extending its life! The toll-free number makes it convenient and easy for you. This plan will save you money!

Saves Time! Carpet Dries in ■ Carpet can be used the 1-2 Hours same day

■ Other steam cleaners take1-2 days to completely dry!

Peace of Mind Safe and ■ Chem-Dry’s cleaning solutionNon-Toxic contains no soaps, detergents,

optical brighteners, bleaches,phosphates or harsh chemicals

Saves Money Carpet Stays ■ Chem-Dry’s hot carbonatingCleaner, Longer extraction deep cleans, leaving

virtually no dirt-attractingresidue that can cause rapid resoiling.

More Promotes a ■ Chem-Dry uses less water than Enjoyment Healthier other methods, minimizing

Environment drying time. ■ Reduces the chance of mold,

mildew and bacterial growth

PP21628 EXPO Apron Card EX003 1/5/07 10:21 AM Page 2

■ 2 Professional Cleanings

■ Bonus offer for EXPO and The Home Depot Credit Cardcustomers of one additionalcleaning and stain removal in the3rd year with no extra charge

■ 2 Years Coverage

■ Stain Removal

■ Replacement Benefit up toMaximum of $500 (Installed Cost)

World Class Service Above and Beyond theManufacturer’s Warranty

10) $50 ANNUAL STAIN REMOVAL BENEFIT: This Plan provides for three (3) stain removaltreatments as provided by ASC up to a maximum of $50 per year for stains not covered by themanufacturer’s warranty. The use of this benefit is limited to one time per year, beginninganytime after the Effective Date as shown on Your sales receipt. You will be responsible for anyadditional costs above the $50 per year maximum. Stain removal does not include anypermanent discoloration or damage to the carpet caused by permanent dyes, paints,bleaches, fire (including cigarette burns), bodily fluids or other caustic or damaging materialsthat cannot be corrected as determined by Us, and other color changes due to grease, tar,asphalt, soot or cement.11) $500 STAIN REMOVAL SATISFACTION BENEFIT: This Plan provides for a benefit to You upto an aggregate Plan maximum of $500 for the replacement of stained carpet when, aftertreatment, ASC cannot remove the stain to Your satisfaction. We may, at Our option, replace onlya section of the stained carpet. Stains not covered include any discoloration or damage to thecarpet caused by permanent dyes, paints, bleaches, fire (including cigarette burns), or othercaustic or damaging materials that cannot be corrected as determined by Us, and other colorchanges due to grease, tar, asphalt, soot or cement. This benefit is applicable only forreplacement carpet and padding purchased from THD and installed by its contractors.12) MANUFACTURER’S WARRANTY: During the manufacturer’s warranty period, themanufacturer will pay for items covered under its written warranty. If You should call Us for servicethat is covered by the manufacturer’s warranty, We will refer You to the manufacturer.13) WHAT IS NOT COVERED BY THIS PLAN:

a. Any damage or soiling due to failure to comply with the manufacturer’s instructions by You or any other person.

b. Damage or soiling due to negligence, willful abuse, or abnormal use or misuse of thecarpet as determined by Us.

c. Damage due to fire, smoke, cigarettes and other smoking related burns, scorching,lightning, explosion, flooding or earthquake.

d. Damage caused by animals, other than staining, but including tearing, clawing or chewing.e. Damage to carpet by a named peril in Your homeowner’s insurance policy where repair or

replacement is covered by that policy.f. Fading from light exposure, furniture depressions and odor removal.g. Damage or soiling to the carpet while in transit, delivery, re-delivery or movement for any

cause, or from packing or unpacking.h. Damage or staining caused by insect infestation, mold, mildew, bacterial or other microbial

manifestations or other acts of God.i. Discoloration, staining or damage caused by permanent dyes, paints, bleaches, fire

(including cigarette burns), or other caustic or damaging materials that cannot be correctedas determined by Us, and other color changes due to grease, tar, asphalt, soot or cement.

14) CARPET NOT ELIGIBLE FOR COVERAGE: This Plan does not provide any service for carpetused for commercial or institutional purposes, or for any outdoor carpet or carpet not installedin a climate controlled environment. This Plan is only available for new indoor carpet thatincludes a manufacturer’s warranty.15) LIMITATION OF LIABILITY: We shall not be held liable under any circumstances for anyindirect, consequential or incidental damages, including loss or damage to any person orproperty, arising from the use of, or inability to use, or from the repair or replacement of the product.16) NON-RENEWABLE: This Plan is effective only for the term described herein and is non-renewable.17) NON-TRANSFERABLE: The benefits of this Plan are non-transferable and are available onlyto You.18) CANCELLATION: If We cancel this Plan, You will receive a refund based upon one hundredpercent (100%) of the unearned pro rata purchase price of this Plan, less the cost for any servicesand/or repairs that have been provided to You, unless otherwise provided by state law. Wereserve the right to cancel this Plan at any time in the event of fraud or material misrepresentationby You.You may cancel this Plan within the first ninety (90) days after the date of purchase by visitingTHD. Your refund will be based on one hundred percent (100%) of the Plan purchase price.You may cancel this Plan after ninety (90) days from the date of purchase by contacting Us inwriting at the following address: P.O. Box 100, Rapid City, SD 57709. You will be refunded ninetypercent (90%) of the unearned pro rata purchase price of this Plan, less a fifteen dollar ($15)cancellation fee and less the cost for any services and/or repairs that have been provided to You,unless otherwise provided by state law.19) DEDUCTIBLE: There is no deductible under this Plan.20) MANDATORY BINDING ARBITRATION: Please read carefully. Either party may elect toresolve any legal dispute by binding Arbitration. If You or We elect to arbitrate a Claim (definedbelow), neither party will have the right: (1) for a court or a jury to decide the Claim; (2) to engagein discovery to the same extent a court would allow; (3) to participate in a class action in court orin Arbitration, either as a class representative or a class member; (4) to act as a private attorneygeneral in court or in Arbitration; or (5) to join or consolidate Your Claim(s) with claims of anotherperson(s). Other rights, such as the right to appeal, are more limited in Arbitration than in court.Only a court may determine the validity and effect of the language in this paragraph. If a courtholds this paragraph or any language within this paragraph to be invalid, then this entireMandatory Binding Arbitration Provision shall be made null and void.Right to Reject Arbitration: You may reject Arbitration. If You do, neither You nor We can requireArbitration of any Claim. Rejection of Arbitration will not affect any other part of Your servicecontract. To reject Arbitration, You must send us a Rejection Notice that we receive within sixty

Please refer to the Special State Disclosure section to confirm any applicable state requirements.The Special State Disclosures supersede any other provision herein to the contrary.1) AGREEMENT: In return for Your purchase of this Plan and subject to all terms and conditionsas outlined, We agree to provide the benefits stated herein during the term as described below.2) DEFINITIONS: Except as otherwise provided in this Plan:The obligor (“Obligor”) under this agreement (“Plan”) is Federal Warranty Service Corporation,P.O. Box 105689, Atlanta, GA 30348-5689 in all states except in Florida where the Obligor isAMERICAN BANKERS INSURANCE COMPANY OF FLORIDA, and in California where theObligor is Sureway, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, and in Massachusetts wherethe Obligor is Home Depot, Inc., 2455 Paces Ferry Road, NW, Atlanta GA, 30339-4024. Theadministrator (“Administrator”) under this Plan is Federal Warranty Service Corporation, P.O. Box105689, Atlanta, GA 30348-5689.“THD” refers to retail locations of The Home Depot and The Expo Design Center in the United States.“You” and “Your” indicates the original purchaser of carpet, padding and installation servicesfrom THD.“We”, “Us” and “Our” shall collectively mean the Obligor, the Administrator and the Insurer.“Plan” refers to this agreement in its entirety between You and Us.“ASC” refers to Our Authorized Service Contractors whom We will dispatch to Your home forservice under this Plan.3) YOUR OBLIGATIONS FOR SERVICE ELIGIBILITY UNDER THIS PLAN:

a) Proof of Purchase: Each time that You request service as provided by this Plan, You mustmake the original copy of this Plan available for inspection by ASC. You must also provide ASCwith Your installation work order and the original cash register receipt with the transactionidentification number from THD which confirms Your eligibility for service under this Plan.

b) Purchase and Installation: Carpet purchased at THD and installed by its contractors iseligible for coverage under this Plan. The carpet must include a manufacturer’s warranty.

c) Eligibility for Certain Benefits: To be eligible for the $500 Stain Removal Satisfaction Benefitas described in this Plan, You must maintain Your carpet according to the manufacturer’s warrantyand You must have the carpet professionally deep cleaned by ASC as outlined in this Plan. Inaddition, You must retain proof of all cleanings performed in the form of a bill, invoice orstatement, showing the type of cleaning performed, and make those available to ASC forinspection before We perform additional service.4) EFFECTIVE DATE: This Plan is effective on the purchase date as shown on Your sales receipt.THIS PLAN IS INCLUSIVE OF THE MANUFACTURER’S WARRANTY; IT DOES NOT REPLACETHE MANUFACTURER’S WARRANTY, BUT DOES PROVIDE CERTAIN ADDITIONALBENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY.5) TERM: This Plan begins on the Effective Date as described above and expires two (2) yearsfrom that date. If You purchased Your carpet using either The Home Depot or Expo DesignCenter credit card, this Plan begins on the Effective Date as described above and expires three(3) years from that date.6) WHO TO CONTACT IF YOU HAVE QUESTIONS ABOUT THIS PLAN: Contact Us toll-free at1-877-843-3777. We will answer Your questions.7) WHAT YOU MUST DO TO OBTAIN AND SCHEDULE SERVICE UNDER THIS PLAN: Toschedule any service provided by this Plan, You must call Us at 1-877-843-3777. Our CustomerService Center is available 24 hours per day, 7 days per week. ASC will arrange for a convenientdate and time to perform the requested service. This Plan does not cover any service performedprior to contacting Us for approval. You will be responsible for all costs incurred for anyunauthorized service.8) AVAILABILITY OF SERVICE: The services as described in this Plan shall be available andrendered during ASC’s regular working hours. Although We will exercise reasonable efforts toprovide service under this Plan, neither We, ASC nor THD shall be liable for any damages due todelay in receiving a requested service.9) PROFESSIONAL DEEP CLEANINGS BENEFIT: This Plan provides for two (2) professionaldeep cleanings. If You purchased Your covered carpet and Plan with either The Home Depot orExpo Design Center credit card, this Plan provides for three (3) professional deep cleanings. Allcleanings are to be performed by ASC and are limited to those rooms or areas where THD carpetwas installed. The scheduling of cleanings are limited as follows:First Cleaning: May be scheduled anytime between the first day of the third (3rd) month followingthe Effective Date through the last day of the twelfth (12th) month following the Effective Date.Second Cleaning: May be scheduled anytime between the first day of the thirteenth (13th) monthfollowing the Effective Date through the last day of the twenty-fourth (24th) month following theEffective Date.Third Cleaning (Limited only to carpet and coverage purchased on a THD proprietary creditcard): May be scheduled anytime between the first day of the twenty-fifth (25th) monthfollowing the Effective Date through the last day of the thirty-sixth (36th) month following theEffective Date.

Benefits/Pricing

Benefits2 Professional CleaningsOne every 12 months from date of purchase.

Bonus offer for EXPO and The Home Depot Credit Card Customers3rd professional cleaning and stain removal for all customers using an EXPO or The Home Depot Credit Card for carpet and installation purchase.

2 Years CoverageStain protection from date of carpet purchase.

Stain Removal

Replacement benefit up to maximum of $500(installed cost) – If we can’t remove the stain, we’ll replace the carpet.

Available on all non-commercialindoor EXPO Installations.

Pricing

BUY and INSTALL your carpet through EXPO.SELECT the appropriate plan by MATCHING the square yardage or footage to the price found on your left.

1

2

Three Easy Steps to Extended Service

PURCHASE your plan at the CHECKOUTcounter. Be sure to keep your original SALES RECEIPT with your brochure.Together, your receipt and brochure becomeyour contract. Both are required for service.

REGISTER YOUR PLANone of three ways:

EX002

These Terms and Conditions, together with your proof of purchase of theproduct and the plan covering the product, constitute your service contract.

Call 1-877-843-3777 to schedule service.

THE HOME DEPOT CARPET MAINTENANCE PLAN

TERMS AND CONDITIONSThis Plan is not an insurance contract.

1. Logging online atwww.espregister.com/hd

2. Mailing the forms listed below to:EXPO Carpet ESP, HDCP-01PO Box 36690 Louisville, KY 40233-9951Forms to mail in:

Your ESP Activation Form (last panel of brochure)

A copy of your receipt

A copy of your Customer Invoice/Agreement

3. Calling 1-877-843-3777

❑❑❑

Registration Information

Square Feet Square Yards Price

0 - 500 . . . . . . . . . . . 0 - 56 . . . . . . . . . . . . . . $199.99

501 - 1,000 . . . . . 57 - 111 . . . . . . . . . . . $349.99

+1,000 . . . . . . . . . . . +111. . . . . . . . . . . . . . . . $449.99

(60) days after the date You bought Your Plan. Any Rejection Notice must include Your name,address, and contract number, and must be sent by certified mail to P.O. Box 100, Rapid City,SD 57709. If We dispute whether You sent a timely Rejection Notice, You must show a signeddelivery receipt. This process is the only way to reject Arbitration.Certain Definitions: “We,” “Us,” “Our” mean the Obligor, Administrator, Insurer, or any thirdparty which the Obligor, Administrator or Insurer agree to defend and indemnify regarding aClaim, and all of their parents, subsidiaries, affiliates, predecessors, successors, assigns,employees, officers and directors. “Claim” means any dispute under any law or legal cause ofaction between You and Us that has anything at all to do with or arises from or relates to this Plan,the relationships which result from it or any prior agreement or Plan between You and Us,including the enforceability or scope of this Section. It includes disputes that seek relief of anytype, including injunctive, declaratory or damages. It includes disputes that arose before theSection’s effective date.“Arbitration Administrator” means either the National Arbitration Forum, P.O. Box 50191,Minneapolis, MN 55405, www.arb-forum.com, (800) 474-2371, Code of Procedure; 474-2371,American Arbitration Association, 335 Madison Avenue, New York, NY 10017, www.adr.org, (800)778-7879, or Arbitration Rules for the Resolution of Consumer-Related Disputes (for Your Claimsunder $10,000) or Commercial Arbitration Rules (for all other Claims); JAMS, 45 Broadway, 28thFloor, New York, NY 10006, www.jamsadr.com, (800) 352-5267, Financial Services Arbitration Rulesand Procedures.“Arbitration” means the process of resolving disputes as set forth or referenced in thisSection 20.Scope of Arbitration Provision: This Section 20 (the Arbitration Provision) governs the resolutionof all Claims, except that, We will not arbitrate Claims filed in individual small claims court; unlesssuch a small claims court action is transferred, removed, or appealed to any different court, inwhich case We reserve the right to elect arbitration.Starting an Arbitration: To start Arbitration, a party must give written notice of their election toarbitrate any Claim. Notice can be given after the beginning of a lawsuit has been filed (includingin papers in the lawsuit). Upon Notice, the Claim shall be resolved by Arbitration under thisSection 20 and the applicable rules of the Arbitration Administrator that are in effect at the timethe Claim is filed with the Arbitration Administrator, but only to the extent such rules do notconflict with this Section 20.You can select the Arbitration Administrator (1) if You make Your selection in Your written noticeelecting to arbitrate any Claim, or (2) if You give Us written notice of Your selection within 30 daysafter We provide You with Our Arbitration Notice. Arbitrators shall be selected as per theArbitration Administrator’s rules and shall be retired judges or lawyers with at least 10 yearsexperience employed as judges or lawyers.Location and Costs: Any Arbitration hearing will occur in a location reasonably convenient forYou. On Your written request, We will pay all filing, administrative, hearing and/or other feescharged by the Arbitration Administrator or Arbitrator to You for Claim(s) asserted by You up to$2,500 after You have paid an amount equivalent to the fee, if any, for filing such Claim(s) in stateor federal court in the judicial district where You live. (If You have already paid a court filing fee,You will not be required to pay that amount again). If You must pay any fees over $2,500 to theArbitration Administrator or the Arbitrator – and cannot get a hardship waiver for such fees – Wewill consider in good faith Your reasonable written request to pay all or part of such added fees.Each party must pay for its own attorneys, experts and witnesses, regardless of who wins theArbitration, unless applicable law and/or the Arbitration Administrator’s rules provide otherwise.We will under all circumstances pay any fees or expenses We are required to pay by law.Governing Law: This Section is governed by the Federal Arbitration Act, 9 U.S.C. §§1 et seq.(“FAA”), and not by any state law governing Arbitration or alternative dispute resolution. TheArbitrator shall follow applicable: (1) applicable law related to any Claim, statutes of limitation,and claims of privilege. Upon either party’s timely request, the Arbitrator shall provide his or herdecision in writing. The Arbitrator will set the rules of procedure and evidence consistent with theFAA, the rules of the Arbitration Administrator and this Section 20.Getting Information: At Our or Your request, the Arbitrator(s) shall (1) consider a request foradditional information from the other party beyond what is allowed by the applicable rules, and(2) issue a written decision supported by findings of fact and conclusions of law. The arbitratorwill decide the issue in his or her sole discretion, after allowing any party opposing the requestan opportunity to object.Effect of Arbitration Award: Any court may enter judgment upon an Arbitrator’s award. TheArbitrator’s decision will be final and binding except that (1) an Arbitrator’s decision may besubject to appeal rights under the FAA, and (2) any party may appeal awards of more than$100,000 to a three-Arbitrator panel appointed by the Arbitration Administrator. That panel ofArbitrators shall reconsider de novo any aspect of the appealed award that either party asserts wasincorrectly decided. The panel’s decision shall be by majority vote and will be final and binding,except for any FAA appeal rights. Unless applicable law provides otherwise, the costs of an appealto an arbitration panel will be borne by the appealing party, regardless of the outcome of theappeal. However, We will consider any reasonable written request by You for Us to bear some orall of the costs in the event You appeal the decision of an arbitration panel.Continued Effect of Arbitration Section: This Section 20 will survive the termination of this Planand remain in force. In any event, this Section 20 will remain in effect for the entire term of thisPlan and cover any Claims that arise out of or during the term of this Plan. Except as provided inthe first paragraph of this Section 20, if this Section 20 (or any part of it) is not valid or cannot beenforced under any applicable law, whether for public policy reasons or otherwise for any reason,the invalid provisions shall be made null and void without further action by either You or Us andthe rest of Your Plan including any enforceable part of this Section 20 will remain valid. In case of

3

PP21401 EX002 11/8/06 3:24 PM Page 1

* EXPO is not the obligor or administrator of this plan. ** See enclosed Terms and Conditions for complete details, including

limitations and exclusions.

a conflict or inconsistency between this Section 20, the Administrator’s rules, or other provisionsof this Plan, this Section 20 will govern. Only a court of competent jurisdiction may adjudicate thevalidity of this Section 20 or any part of it.

21) SPECIAL STATE DISCLOSURES:Alabama only: You may return this Plan within ninety (90) days of the date this Plan was providedto You. If You made no claim, the Plan is void and the full purchase price will be refunded to You.The Administrator will pay a penalty of ten percent (10%) per month on a refund that is not paidor credited within forty-five (45) days after return of the Plan. The right to void this Plan is nottransferable and applies to the original purchaser of this Plan. You may cancel this Plan afterninety (90) days from the date of purchase by contacting Us in writing at the following address:P.O. Box 100, Rapid City, SD 57709. You will be refunded the unearned portion of the fullpurchase price of this Plan, less a fifteen dollar ($15) cancellation fee. No claim incurred or paidshall be deducted from the amount of Your cancellation refund. The Administrator’s obligationsunder the Plan are insured by a policy of insurance issued by American Bankers InsuranceCompany of Florida, 11222 Quail Roost Drive, Miami, FL 33157. In the event any covered serviceis not paid within sixty (60) days after proof of loss has been filed or the Administrator ceases todo business or goes bankrupt, You may apply directly to American Bankers Insurance Companyof Florida. These provisions apply only to the original purchaser of the Plan. In the event theAdministrator cancels the Plan, the Administrator will mail a written notice to You at Your lastknown address at least five (5) days prior to cancellation which shall state the effective date ofcancellation and the reason for cancellation. However, prior notice is not required if the reasonfor cancellation is nonpayment of the provider fee or a material misrepresentation by You relatingto the covered property or its use.Arizona only: No claim incurred or paid shall be deducted from the amount of Yourcancellation refund. We will not cancel or void this Plan due to preexisting conditions, prior useor unlawful acts relating to the product or misrepresentation by Our subcontractors or Us. Wemay cancel this Plan only in the event of fraud, material misrepresentation or non-payment byYou. The following is added to the arbitration provision of Your Plan: This arbitrationprovision does not prohibit an Arizona resident from following the process to resolvecomplaints as outlined by the Arizona Department of Insurance. To learn more about thisprocess, You may contact the Arizona Department of Insurance at 2910 N. 44th St., 2nd Fl.,Phoenix, AZ 85018-7256, Attn: Consumer Affairs.Colorado only: Action under this Plan may be covered by the provisions of the “ColoradoConsumer Protection Act” or the “Unfair Practices Act”, articles 1 and 2 of title 6, C.R. S. A partyto this Plan may have a right of civil action under the laws, including obtaining the recourse orpenalties specified in such laws.Connecticut only: In the event of a dispute with the Administrator, You may contact the State ofConnecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: ConsumerAffairs. The written complaint must contain a description of the dispute, the purchase or leaseprice of the product, the cost of repair of the product, and a copy of the Plan. The Administrator’sobligations under the Plan are insured by a policy of insurance issued by American BankersInsurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. In the event anycovered service is not paid within sixty (60) days after proof of loss has been filed or theAdministrator ceases to do business or goes bankrupt, You may apply directly to AmericanBankers Insurance Company of Florida.Florida only: THIS PLAN IS ADMINISTERED BY AMERICAN BANKERS INSURANCECOMPANY OF FLORIDA. Paragraph 5 is deleted and replaced as follows: 5) TERM: This Planbegins on the Effective Date as described above and expires two (2) years from that date.Paragraph 9 is deleted and replaced as follows: 9) PROFESSIONAL DEEP CLEANINGSBENEFIT: This Plan provides for two (2) professional deep cleanings. All cleanings are to beperformed by ASC and are limited to those rooms or areas where THD carpet was installed. Thescheduling of cleanings are limited as follows:First Cleaning: May be scheduled anytime between the first day of the third (3rd) month followingthe Effective Date through the last day of the twelfth (12th) month following the Effective Date.Second Cleaning: May be scheduled anytime between the first day of the thirteenth (13th) monthfollowing the Effective Date through the last day of the twenty-fourth (24th) month following theEffective Date.If You cancel this Plan, You will receive a refund equal to ninety percent (90%) of the unearned prorata purchase price less any claims that have been paid or less the cost of repairs. If We cancel thisPlan, You will receive a refund equal to one hundred percent (100%) of the unearned pro ratapurchase price. The arbitration provision is deleted in its entirety.Georgia only: You may cancel this Plan at any time. Any refund owed in the event of cancellationshall be determined on the excess of the Plan purchase price above the customary short rate forthe expired term of the Plan, and no claim paid or incurred shall be deducted from any refundowed. We are also entitled to cancel this Plan at any time based upon fraud, misrepresentation,or failure to pay for the Plan, and notice of cancellation by Us will be given at least thirty (30) daysprior to cancellation. Cancellation will comply with Section 33-24-44 of the Georgia Code. TheAdministrator’s obligations under the Plan are insured by a policy of insurance issued byAmerican Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. Inthe event any covered service is not paid within sixty (60) days after proof of loss has been filedor the Administrator ceases to do business or goes bankrupt, You may apply directly to AmericanBankers Insurance Company of Florida. The arbitration provision is deleted in its entirety.Hawaii only: You may return this Plan within ninety (90) days of the date this Plan was providedto You. If You made no claim, the Plan is void and the full purchase price will be refunded to You.The Administrator will pay a penalty of ten (10%) percent on a refund that is not paid or credited

within forty-five (45) days after return of the Plan. The right to void this Plan is not transferableand applies to the original purchaser of this Plan. In the event the Administrator cancels the Plan,the Administrator will mail a written notice to You at Your last known address at least five (5) daysprior to cancellation, which shall state the effective date of cancellation and the reason forcancellation. However, prior notice is not required if the reason for cancellation is nonpayment ofthe provider fee, a material misrepresentation by You relating to the covered property or its use,or a substantial breach of Your duties relating to the covered product or its use. TheAdministrator’s obligations under the Plan are insured by a policy of insurance issued byAmerican Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. Inthe event any covered service is not paid within sixty (60) days after proof of loss has been filedor the Administrator ceases to do business or goes bankrupt, You may apply directly to AmericanBankers Insurance Company of Florida. If You have a question or complaint, You may contact theInsurance Commissioner, 250 South King Street, 5th Floor, Honolulu, Hawaii 96813.Illinois only: You may cancel this Plan at any time. If You cancel this Plan after service has beenprovided to You, You shall receive a refund equal to the pro rata purchase price less the value ofany service received and less a cancellation fee equal to the lesser of ten percent (10%) of thepurchase price or fifty dollars ($50.00). The Administrator’s obligations under the Plan are insuredby a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 QuailRoost Drive, Miami, FL 33157. In the event any covered service is not paid within sixty (60) daysafter proof of loss has been filed or the Administrator ceases to do business or goes bankrupt,You may apply directly to American Bankers Insurance Company of Florida. This Plan does notcover normal wear and tear.Indiana only: The Administrator’s obligations under the Plan are insured by a policy of insuranceissued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL33157. In the event any covered service is not paid within sixty (60) days after proof of loss hasbeen filed or the Administrator ceases to do business or goes bankrupt, You may apply directlyto American Bankers Insurance Company of Florida.Kentucky only: The Administrator’s obligations under the Plan are insured by a policy ofinsurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive,Miami, FL 33157. In the event any covered service is not paid within sixty (60) days after proof ofloss has been filed or the Administrator ceases to do business or goes bankrupt, You may applydirectly to American Bankers Insurance Company of Florida.Maryland only: You may, within ninety (90) calendar days of receipt of the Plan, reject and returnthe Plan. Upon return of the Plan within the applicable time period, if no claim has been madeunder the Plan, You will be refunded the full purchase price of the Plan. A ten percent (10%)penalty per month shall be added to a refund that is not paid or credited within forty-five (45)days after return of the Plan. The right to void this Plan is not transferable and applies to theoriginal purchaser of this Plan.Minnesota only: The Administrator’s obligations under the Plan are insured by a policy ofinsurance issued by American Reliable Insurance Company, 11222 Quail Roost Drive, Miami, FL33157 whose toll-free telephone number is (800) 852-2244. In the event any covered service is notpaid within sixty (60) days after proof of loss has been filed or the Administrator ceases to dobusiness or goes bankrupt, You may apply directly to American Reliable Insurance Company. Wemay cancel this Plan based on one or more of the following reasons: (A) non-payment of the Planpurchase price; (B) a material misrepresentation made by You; or (C) a substantial breach ofduties by You. If We cancel this Plan for any of the above reasons, We will mail written notice ofcancellation to You at least five (5) days prior to the effective date of cancellation. If We cancelthis Plan for any other reason, We will mail written notice of cancellation to You at least fifteen(15) days prior to the effective date of cancellation stating the reason for cancellation. If Wecancel, You shall be refunded 100% of the unearned pro rata purchase price of this Plan. You maycancel this Plan within the first ninety (90) days after the date of purchase by visiting THD. Yourrefund or credit will be based on one hundred percent (100%) of the Plan purchase price. Theright to void this Plan is not transferable and applies only to the original purchaser. A ten percent(10%) penalty per month shall be added to a refund that is not paid or credited within forty-five(45) days after return of this Plan to Us. You may cancel this Plan after ninety (90) days from thedate of purchase by contacting Us in writing at the following address: P.O. Box 100, Rapid City,SD 57709. You will be refunded or credited ninety percent (90%) of the unearned pro ratapurchase price of this Plan, less a fifteen dollar ($15) cancellation fee and less the cost for anyservices and/or repairs that have been provided to You, unless otherwise provided by state law.Missouri only: The Administrator’s obligations under the Plan are insured by a policy of insuranceissued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL33157. In the event any covered service is not paid within sixty (60) days after proof of loss hasbeen filed or the Administrator ceases to do business or goes bankrupt, You may apply directlyto American Bankers Insurance Company of Florida.Nevada only: You may, within ninety (90) calendar days of receipt of the Plan, reject and returnthe Plan. Upon return of the Plan within the applicable time period, if no claim has been madeunder the Plan, You will be refunded the full purchase price of the Plan. A ten percent (10%)penalty per month shall be added to a refund that is not paid or credited within forty-five (45)days after return of the Plan. The right to void this Plan is not transferable and applies to theoriginal purchaser of this Plan. The Administrator’s obligations under the Plan are insured by apolicy of insurance issued by American Bankers Insurance Company of Florida, 11222 QuailRoost Drive, Miami, FL 33157. In the event any covered service is not paid within sixty (60) daysafter proof of loss has been filed or the Administrator ceases to do business or goes bankrupt,You may apply directly to American Bankers Insurance Company of Florida. If Your written noticeof cancellation is received prior to the expiration date, the Administrator will refund You theremaining pro-rated price, REGARDLESS of prior services rendered against the Plan. If We cancel FW2285-0305

To activate your EXPO Extended Service Plan, you must fill out this form completely and mail immediately, register online atwww.espregister.com/hd or call 1-877-843-3777.Delay in returning your activation form may result in delay of service.

CUSTOMER INFORMATION

First Name: ________________________________

Last Name: ________________________________

Address:____________________________________

Apt./Suite #: ________________________________

City: ______________________________________

State: ______________________________________

Zip Code: __________________________________

Telephone: ________________________________

PURCHASE INFORMATION

Manufacturer:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Style:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Carpet Size:________________________________________________________________________________________________________ Sq. Yards Sq. Feet

Room Type (i.e., bedroom):_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Was this carpet purchased with your EXPO or The Home Depot credit card?

EXPO The Home Depot

Activation Form(HDCP-01)

E S P

❑ ❑

❑ ❑

the Plan, You will receive a refund equal to a pro-rated amount of the price paid for the Plan(based on the duration of the Plan). Your refund will not be reduced by paid or pending claimsor administrative fees. No Plan that has been in effect for at least seventy (70) days may becanceled by the provider before the expiration of the agreed term or one year after the effectivedate of the Plan, whichever occurs first, except on the following grounds: (a) failure by the holderto pay an amount due; (b) conviction of the holder of a crime which results in an increase in theservice required; (c) discovery of fraud or material misrepresentation by the holder in obtainingthe Plan, or in presenting a claim for service thereunder; (d) discovery of: (1) an act or omissionby the holder; or (2) a violation by the holder of any condition of the Plan, which occurred afterthe effective date of the Plan and which substantially and materially increases the servicerequired under the Plan; or (e) a material change in the nature or extent of the required serviceor repair which occurs after the effective date of the Plan and which causes the required serviceor repair to be substantially and materially increased beyond that contemplated at the time thatthe Plan was issued or sold. For non-repairable Product(s) and Product(s) replaced underreplacement programs, then the remaining Plan coverage will be transferred to a like kindreplacement product.New Hampshire only: In the event You do not receive satisfaction under this Plan, You maycontact the New Hampshire Insurance Department at 21 South Fruit Street, Suite 14, ConcordNH 03301, (800) 852-3416. The Administrator’s obligations under the Plan are insured by a policyof insurance issued by American Bankers Insurance Company of Florida, 11222 Quail RoostDrive, Miami, FL 33157. In the event any covered service is not paid within sixty (60) days afterproof of loss has been filed or the Administrator ceases to do business or goes bankrupt, Youmay apply directly to American Bankers Insurance Company of Florida.New Mexico only: You may return this Plan within ninety (90) days of the date this Plan wasprovided to You. If You made no claim, the Plan is void and the full purchase price will berefunded to You. The Administrator will pay a penalty of ten (10%) percent per month on a refundthat is not made within sixty (60) days of the return of the Plan. These provisions apply only to theoriginal purchase of the Plan. The Administrator may not cancel this Plan once it has been ineffect for seventy (70) days except for the following conditions: failure to pay an amount whendue; the conviction of You of a crime that results in an increase in the service required under theservice contract; fraud or material misrepresentation by You in purchasing the Plan or inobtaining service; or the discovery of an act or omission, or a violation of any condition of thePlan by You which substantially and materially increases the service required under the Plan. Ifthe Administrator cancels this Plan, We will mail a written notice to You at Your last knownaddress at least fifteen (15) days prior to cancellation with the reason for cancellation. TheAdministrator is not required to mail You written notice if the reason for cancellation isnonpayment of the provider fee, a material misrepresentation, or a substantial breach of dutiesby You relating to the covered property or its use.New York: You may return this Plan within ninety (90) days of the date this Plan was provided toYou. If You made no claim, the Plan is void and the full purchase price will be refunded to You.The Administrator will pay a penalty of ten (10%) percent per month on a refund that is not madewithin thirty (30) days of the return of the Plan to the Administrator. The right to void this Plan isnot transferable and applies to the original purchaser of this Plan. If the Administrator cancels thisPlan, We will mail a written notice to You at Your last known address at least fifteen (15) days priorto cancellation with the reason for cancellation. The Administrator is not required to mail Youwritten notice if the reason for cancellation is nonpayment of the provider fee, a materialmisrepresentation, or a substantial breach of duties by You relating to the covered property orits use. The Administrator’s obligations under the Plan are insured by a policy of insurance issuedby American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157.In the event any covered service is not paid within sixty (60) days after proof of loss has been filedor the Administrator ceases to do business or goes bankrupt, You may apply directly to AmericanBankers Insurance Company of Florida.North Carolina only: The purchase of a Plan is not required in order to obtain financing. TheAdministrator may not cancel this Plan except for nonpayment by You, or for violation of any ofthe terms and conditions of this Plan. If You cancel Your Plan, You will receive a pro rata refund,less the cost of any claims paid and less a cancellation fee of ten percent (10%) of the amount ofthe refund. The Administrator’s obligations under the Plan are insured by a policy of insuranceissued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL33157. In the event any covered service is not paid after proof of loss has been filed or theAdministrator ceases to do business or goes bankrupt, You may apply directly to AmericanBankers Insurance Company of Florida.Oklahoma only: THE PLAN IS NOT ISSUED BY THE MANUFACTURER OR WHOLESALECOMPANY MARKETING THE PRODUCT. THIS PLAN WILL NOT BE HONORED BY SUCHMANUFACTURER OR WHOLESALE COMPANY. If You cancel the Plan after ninety (90) days fromthe date of purchase, You shall receive a refund equal to ninety percent (90%) of the unearnedpro rata purchase price. If the Administrator cancels this Plan, You shall receive a refund equal toone hundred percent (100%) of the unearned pro rata purchase price.South Carolina only: You may return this Plan within ninety (90) days of the date this Plan wasprovided to You. If You made no claim, the Plan is void and the full purchase price will berefunded to You. The Administrator will pay a penalty of ten (10%) percent per month on a refundthat is not made within forty-five (45) days of return of the Plan. The right to void this Plan is nottransferable and applies to the original purchaser of this Plan. In the event the Administratorcancels this Plan, the Administrator will mail a written notice to You at Your last known address atleast fifteen (15) days prior to cancellation with the reason for cancellation. The Administrator isnot required to mail You written notice if the reason for cancellation is nonpayment of theprovider fee, a material misrepresentation, or a substantial breach of duties by You relating to the

covered property or its use. The Administrator’s obligations under the Plan are insured by apolicy of insurance issued by American Bankers Insurance Company of Florida, 11222 QuailRoost Drive, Miami, FL 33157. In the event any covered service is not paid within sixty (60) daysafter proof of loss has been filed or the Administrator ceases to do business or goes bankrupt,You may apply directly to American Bankers Insurance Company of Florida. In the event You havea question, a complaint or Your claim is not handled in a timely manner, You may notify theDepartment of Insurance at P.O. Box 100105, Columbia, SC 29202-3105, 803-768-3467. You havea duty to protect against any further damage and are required to comply with the owner’smanual. This Plan does not provide coverage for pre-existing conditions.Texas only: You may return this Plan within ninety (90) days of the date this Plan was providedto You. If You made no claim, the Plan is void and the full purchase price will be refunded toYou. The Administrator will pay a penalty of ten (10%) percent of the amount outstanding permonth on a refund that is not made within forty-five (45) days. The right to void this Plan is nottransferable and applies to the original purchaser of this Plan. In the event the Administratorcancels the Plan, We will mail a written notice to You at Your last known address at least five (5)days prior to cancellation which shall state the effective date of cancellation and the reason forcancellation. However, prior notice is not required if the reason for cancellation is nonpaymentof the provider fee, a material misrepresentation by You relating to the covered property or itsuse, or a substantial breach of Your duties relating to the covered product or its use. TheAdministrator’s obligations under the Plan are insured by a policy of insurance issued byAmerican Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157.In the event any covered service is not paid within sixty (60) days after proof of loss has beenfiled or the Administrator ceases to do business or goes bankrupt, You may apply directly toAmerican Bankers Insurance Company of Florida. If You have a question or complaint, You maycontact the Texas Department of Licensing and Regulations, P. O. Box 12157, Austin, Texas78711, (800) 803-9202 or (512) 463-6599.Utah only: Coverage afforded under the Plan is not guaranteed by the Property and CasualtyGuaranty Association. We may cancel this agreement by providing You with thirty (30) dayswritten notice for the following reasons only: fraud, material misrepresentation, substantialchange in the risk assumed, unless We should reasonably have foreseen the change orcontemplated the risk when entering into the contract. We may cancel this agreement byproviding You with ten (10) days written notice if the reason for cancellation is non-payment byYou. This Contract does not provide coverage for preexisting conditions for carpet that issubject to neglect, abuse or damage prior to issuance of the Contract. The single pay Planpurchase price is included on Your sales receipt You received for the Plan coverage. Arbitrationis deleted in its entirety. The Administrator’s obligations under the Plan are insured by a policyof insurance issued by American Bankers Insurance Company of Florida, 11222 Quail RoostDrive, Miami, FL 33157 whose toll-free telephone number is (800) 852-2244. In the event anycovered service is not paid within sixty (60) days after proof of loss has been filed or theAdministrator ceases to do business or goes bankrupt, You may apply directly to AmericanBankers Insurance Company of Florida.Vermont only: The Administrator’s obligations under the Plan are insured by a policy of insuranceissued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL33157. In the event any covered service is not paid within sixty (60) days after proof of loss hasbeen filed or the Administrator ceases to do business or goes bankrupt, You may apply directlyto American Bankers Insurance Company of Florida.Washington only: You may return this Plan within ninety (90) days of the date this Plan wasprovided to You. If You made no claim, the Plan is void and the full purchase price will be refundedto You. The Administrator will pay a penalty of ten (10%) percent per month on a refund that isnot paid or credited within thirty (30) days after the return of the Plan. The right to void this Planis not transferable and applies to the original purchaser of this Plan. In the event the Administratorcancels the Plan, the Administrator will mail a written notice to You at Your last known address atleast twenty-one (21) days prior to cancellation, which shall state the effective date of cancellationand the reason for cancellation. You may file a claim directly with American Bankers InsuranceCompany of Florida, 11222 Quail Roost Drive, Miami, FL 33157, who insures the Administrator’sobligations under this Plan. The following is added to the arbitration provision of Your Plan:Nothing in the section headed ‘Arbitration’ shall invalidate Washington state law(s) which wouldotherwise be applicable to any arbitration proceeding arising from this Plan.Wisconsin only: THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OFTHE COMMISSIONER OF INSURANCE. No claim incurred or paid shall be deducted from theamount of Your cancellation refund. Unauthorized repairs may not be covered. TheAdministrator’s obligations under the Plan are insured by a policy of insurance issued byAmerican Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. Inthe event any covered service is not paid within sixty (60) days after proof of loss has been filedor the Administrator ceases to do business or goes bankrupt, You may apply directly to AmericanBankers Insurance Company of Florida.Wyoming only: This is a maintenance agreement. The arbitration provision is deleted in itsentirety. It does not apply to You.22) PRIVACY POLICY: To learn more about how the Federal Warranty Service Corporation,American Bankers Insurance Company of Florida and Sureway, Inc., Assurant Solutionscompanies, use Your information, please visit Our website at www.assurantsolutions.com.

PP21401 EX002 11/8/06 3:24 PM Page 7

Administrator

Text Box

DMA Conference Concepts

Are your sales tactics working? Do yourperformance plan goals need perking up? Everfeel like you’re not getting through to yourcustomers? If you’ve answered “Yes” to any ofthese questions, here are 10 surefire tips to boostyour selling confidence:

1. Just Ask! Every Customer, Every Time!

2. Qualify your customer to find out more about his or her likes, dislikes, etc.

3. Educate the customer and let him or her make the decision

4. Keep a brochure in the presentation padat all times (includes pre-sales and clearance merchandise)

5. Introduce the protection plan along with thefeatures and benefits

6. Personalize/customize the need and value toeach customer

7. Quote a bundled price (cost of the item PLUS the protection plan) always

8. Overcome at least three objections

9. Provide examples of repair costs

10. Use the coaching cards/associate reference guides as your sales tool

January 2008

Partners in SuccessNews you can use to build profits

and customer loyalty

Just Ask!EVERY CUSTOMER,

EVERY TIME!

In this issue:10 Keys to Selling Success

Qualifying theCustomer: A LittleDialogue Goes aLong Way

Six Ways to OvercomeCustomer Objections

Protection PlansBenefit Everyone

Earn your QuarterlyBonus in Four Easy Steps

10 Keys to Selling Success

When offering the Jewelry & Watch

Protection Plan, it’s important to “qualify”

your customers to gauge their motivation for

purchase and create a selling opportunity.

Here are a couple of examples to help get the

conversation started:

Is this a gift?The Jewelry and Watch Protection Plan is an

excellent addition to your gift because your

recipient can wear the piece every day and

not ever worry about having to pay for

costly repairs.

Are you buying this for your child? You can ensure your investment is protected

with our protection plan since it covers

normal wear and tear and maintenance. It’s an

extra measure of security for you – especially

if your child will be wearing the piece!

Qualifying the Customer: A Little Dialogue Goes a Long Way


PP22090B_Associate Tips 10/22/07 2:34 PM Page 1

Six Ways to Overcome Customer ObjectionsWhen it comes to sales performance, it’s important to be

accountable for your actions and take measures to make

any necessary improvements. Role-playing is a great way

to sharpen your selling skills and help make your sales

presentation flow naturally. You can practice by using

any of these six scenarios:

1. “This is a gift.”

That’s great! With the protection plan, your friend or

loved one’s piece will always look like new. It’s a gift

that keeps on giving.

2. “I’m buying a solitaire but primary stones aren’t covered.”

While the primary stone is not covered, the protection

plan will cover maintenance that will greatly reduce the

risk of losing your primary stone.

3. “It’s too expensive.”

The cost of this plan is just a fraction of what a repair

may cost you. (Provide an example.)

4. “Don’t you sell quality products?”

We do, but this plan keeps your jewelry looking like new

so that you can enjoy wearing it every day.

5. “My jewelry never breaks.”

That’s what I said until ... (provide an example).

6. “I don’t need this plan, I have homeowner’s insurance.”

Your homeowners policy will only cover you if you lose

your jewelry; it will not cover the maintenance of

your piece.

7. “Doesn’t this piece come with the designer’smanufacturer’s warranty?”

Yes, this piece does come with

the designer’s manufacturer’s

warranty but it is limited to

defects. Our protection plan

covers normal wear and tear.

Protection Plans BenefitEveryoneThe Jewelry and Watch Protection Plan benefits are great forcustomers, but they’re equally terrific for associates, too!Here is why the plan works for associates and customers.

Plan Benefits for Associates• Gives associates an opportunity to earn a quarterly

incentive: an extra 10% commission on sales

• Reduces the returned rate of merchandise by 10-15%

• Generates increased sales and repeat business

• Stimulates monthly productivity

• Builds teamwork as associates work together to reach the quarterly goals

• Promotes fun and competition between branches

• Enhances annual performance review

Plan Benefits for Customers• Provides prompt, convenient service and repair

• Protects lifetime investments

• Protects against costly repair bills

• Increases satisfaction and builds loyalty

• Guarantees product replacement if items can’t be repaired

Earn your Quarterly Bonus in 4 Easy StepsThe Jewelry and Watch Protection Plan is a great way forassociates to earn extra money. All associates are eligible for a quarterly bonus, which is an additional 10% commissionon protection plan sales. Each year, Finlay pays over $1million in incentives. In 2006, there was an associate whoearned an extra $1,600 during Q4!

Here are four easy steps to get you on your way:

1. Branch must meet quarterly protection plan attachment rate goal.

2. Each associate must also personally meet this goal.

3. Associate must be employed for at least 50% of the quarter.

4. Associate must be employed by Finlay at the time of payout.


EVERY TIME!

Copyright Assurant, Inc. 2007 Proprietary and Confidential

PP22090B_Associate Tips 10/22/07 2:34 PM Page 2

The holidays are an ideal time to sell Jewelryand Watch Protection Plans because customersare investing valuable time, money andsentiment in choosing the perfect gift for aloved one or friend. Protection plans trulymake gifts extra special and protect the giftrecipient’s investment without the addedworry. As a jewelry expert, your knowledgeand excellent customer service skills willreinforce your customer’s decision to purchase a plan.

The following tips willdefinitely make this season a success!• Start the season off strong

• Make sure to incorporate protection plans into every sale

• Reinforce the plan as a gift

• It’s the gift that keeps giving

• It’s a great complementary gift

• It’s a wonderful stocking stuffer

• It’s truly a gift of fine jewelry (protection plans aren’t offered on costume jewelry)

• Offer the plan on pre-sales, doorbusters and redbox items

• Plant the seed and offer the plan withfeatures and benefits

• Save time and don’t fill out the customer’sinformation on the protection plan brochure during the sale

• Capture those international sales

• Toll-free customer service: 580.354.4324

• Shipping is covered both ways

Holiday Protection PlansThe Gift that Keeps on Giving

PP22090A-1007 mdjr© Assurant, Inc. 2007

In this issue:Holiday ProtectionPlans: The Gift thatKeeps on Giving

Protection Plans should be at the Top of Their List

Plant the Seed andWatch Your HolidayProfits Grow

Just Ask! Every Customer,Every Time!

Don’t Make theProtection Plan Pitch an Afterthought

November 2007



PP22090A_Holiday Tips 10/24/07 1:19 PM Page 1

Top 5 Reasons To Buy a Jewelry and Watch Protection Plan

• Saves money

• Eliminates costly repairs due to normal wear and tear damage

• Offers free shipping on repairs

• Protects investment

• Keeps jewelry and watches looking likenew so the piece can be worn every day

Plant the Seed andWatch Your HolidayProfits GrowYou should start the sales process by planting

the seed. This will create a need and get your

customers in the right frame of mind to

purchase a protection plan. Remember to plant

the seed by mentioning the plan as you pull

the merchandise out of the case. Use the

dialogue below to help get you started.

“This beautiful piece qualifies for

the protection plan.”

Protection Plansshould be at theTop of Their ListThe Jewelry and Watch Protection

Plan is a great addition to your

customer’s holiday purchase

because of the benefits his/her

recipients will receive. Here are

the top 5 influencers to help

reinforce the sale.


EASY

CONVENIENT

SAVE TIME

SAVE MONEY

PEACE OF MIND

SATISFACTION

MORE ENJOYMENT

Let’s make Holiday 2007 the best ever!


Just Ask! Every Customer, Every Time!If you want sales success stories this holiday season, then offerthe Jewelry and Watch Protection Plan, and remember to JustAsk! Every Customer, Every Time! Each door is guaranteed a30% attachment rate or more if the plan is offered to eachcustomer. In a CNN study, it is documented that asking everycustomer will yield the following results:

The Formula is Foolproof, The Results are Rewarding!If the plan is offered to every customer, every time:

• 20% will always take the plan

• 30% will resolutely not take the plan

• 50% may take the plan if you simply explain the valuable benefits

As a result, every associate should be at a minimum of 30%.

From a CNN Study

50% Might20% Will

30% Won’t

Don’t Make theProtection Plan Pitch an AfterthoughtBe sure to introduce the protection plan duringthe features and benefits of your sales cycle andnot as an afterthought. This will save time and isa more effective sales tool. Just as with themerchandise, you need to know your productknowledge as it relates to the protection plan sothat you can customize every sale to the customerand the piece.

Sell Benefits Not FeaturesCustomers buy benefits not features. Use these 7key benefit words and phrases to sell yourprotection plan:

30% IS EASY!


Are your sales tactics working? Do yourperformance plan goals need perking up? Everfeel like you’re not getting through to yourcustomers? If you’ve answered “Yes” to any ofthese questions, here are 10 surefire tips to boostyour selling confidence:

1. Just Ask! Every Customer, Every Time!

2. Qualify your customer to find out more about his or her likes, dislikes, etc.

3. Educate the customer and let him or her make the decision

4. Keep a brochure in the presentation padat all times (includes pre-sales and clearance merchandise)

5. Introduce the protection plan along with thefeatures and benefits

6. Personalize/customize the need and value toeach customer

7. Quote a bundled price (cost of the item PLUS the protection plan) always

8. Overcome at least three objections

9. Provide examples of repair costs

10. Use the coaching cards/associate reference guides as your sales tool

January 2008




EVERY TIME!

In this issue:10 Keys to Selling Success

Qualifying theCustomer: A LittleDialogue Goes aLong Way

Four Ways to OvercomeCustomer Objections

Protection PlansBenefit Everyone

Earn your QuarterlyBonus in Four Easy Steps

How We MeasureUp: A Closer Look atIndustry Comparisons

10 Keys to Selling Success

When offering the Jewelry & Watch

Protection Plan, it’s important to “qualify”

your customers to gauge their motivation for

purchase and create a selling opportunity.

Here are a couple of examples to help get the

conversation started:

Is this a gift?The Jewelry and Watch Protection Plan is an

excellent addition to your gift because your

recipient can wear the piece every day and

not ever worry about having to pay for

costly repairs.

Will this watch be worn every day? The band is a large portion of a watch and

typically the most expensive component. I

would definitely recommend the protection

plan, especially if you will wear the watch

every day, so you can be sure your band

always looks great.

Qualifying the Customer: A Little Dialogue Goes a Long Way

PP22090D-1007 mdjr© Assurant, Inc. 2007

PP22090D Watch Specialist Tips 10/22/07 2:38 PM Page 1

When it comes to sales performance, it’s important to be

accountable for your actions and take measures to make

any necessary improvements. Role-playing is a great way

to sharpen your selling skills and help make your sales

presentation flow naturally. You can practice by using any

of these four scenarios:

1. “Doesn’t the piece come with a manufacturer’s warranty?”

Yes, this piece comes with a manufacturer’s warranty, butthe warranty only covers the movement inside the case.

The protection plan covers so much more: band, case,crown, crystal, stem.

2. “It’s too expensive.”

The cost of this plan is just a fraction of what a repair maycost you. (Provide an example).

3. “Don’t you sell quality products?”

We do, but this plan keeps your watch looking like new sothat you can enjoy wearing it every day.

4. “My watch never breaks.”

That’s what I said until ... (provide an example.)

Protection Plans BenefitEveryoneThe Jewelry and Watch Protection Plan benefits are great forcustomers, but they’re equally terrific for timepiece specialists,too! Here is why the plan works for timepiece specialists and customers.

Plan Benefits for Timepiece Specialists• Gives timepiece specialists an opportunity to earn a quarterly

incentive: an extra 10% commission on sales

• Reduces the returned rate of merchandise by 10-15%

• Generates increased sales and repeat business

• Stimulates monthly productivity

• Builds teamwork as timepiece specialists work together toreach the quarterly goals

• Promotes fun and competition between branches

• Enhances annual performance review

Plan Benefits for Customers• Provides prompt, convenient service and repair

• Offers faster repair turnaround time than the manufacturer

• Protects lifetime investments

• Protects against costly repair bills

• Increases satisfaction and builds loyalty

• Guarantees product replacement if items can’t be repaired

Earn your Quarterly Bonus in 4 Easy StepsThe Jewelry and Watch Protection Plan is a great way fortimepiece specialists to earn extra money. All timepiecespecialists are eligible for a quarterly bonus, which is anadditional 10% commission on protection plan sales. Each year,Finlay pays over $1 million in incentives. In 2006, there was anassociate who earned an extra $1,600 during Q4!

Here are four easy steps to get you on your way:

1. Branch must meet quarterly protection plan attachment rate goal.

2. Each timepiece specialist must also personally meet this goal.

3. Timepiece specialists must be employed for at least 50% of the quarter.

4. Timepiece specialists must be employed by Finlay at the time of payout.

How We Measure Up: A CloserLook at Industry Comparisons

[Pending manufacturer’s pricing guide/comparison]



EVERY TIME!

Four Ways to Overcome Customer Objections

PP22090D Watch Specialist Tips 10/22/07 2:38 PM Page 2

Equipment Protection Plan■ You pay no deductible ■ Covers all makes and models■ Coverage is effective from the date of purchase

Equipment Protection Plan is offered and administeredby Federal Warranty Service Corporation (in FL byAmerican Bankers Insurance Company of Florida),Assurant Solutions companies, specializing in extendedservice contracts since 1988.

PP20387B-0206 jajr/mdEquipment Protection Plan© Assurant, Inc. 2006

Go anywherepeace of mind protection!

For inquiries, please contact:Federal Warranty Service Corporation

P.O. Box 105689Atlanta, GA 30348-5689

1.866.205.5851

Equipment Protection Plan

The Equipment Protection Plan does not cover: (1) service costs where it has been determined thatrepairs were not necessary; (2) merchandise that doesnot have a manufacturer’s warranty.

This is only a brief description of the EquipmentProtection Plan. For full details, including limitations andexclusions, please refer to the Terms and Conditions.

050-1055

PP20387B SamsClub-Radio Shack 2/21/07 11:16 AM Page 1

Provides full coverage onequipment of all makes and models

WHAT ADDITIONAL COVERAGE DO I GET?

■ No long waits. Your product will be replacedwithin 48 hours.1

■ Payment for shipping to and from your home if your product needs to be sent to a repair facility.1

■ No-lemon policy: if your product fails threetimes for the same reason, it will be replaced– no questions asked!1

HOW MUCH IS THE DEDUCTIBLE?

You pay nothing! You will never have to pay adeductible for a covered repair for two full years.

THIRTY-DAY RIGHT TO REVIEW!If you are not completely satisfied with thecoverage provided by this comprehensive plan,you may cancel within 30 days from the date ofpurchase for a full refund (minus any claims paid).

Purchase your

Equipment Protection Planwhen you purchase your device

and worry no more!

Your equipmentreplaced in

WHAT DOES THE EQUIPMENTPROTECTION PLAN DO?The Equipment Protection Plan protects yourequipment from items not covered by themanufacturer’s warranty. It also provides youwith additional coverage.

HOW LONG IS THE COVERAGE?Once enrolled, you will receive two full-years of comprehensive coverage.

WHEN DOES THIS PLAN TAKE EFFECT?

Unlike most protection plans, your coveragestarts from the date you purchase your product.

WHAT DOES THIS PLAN COVER?

If your product fails due to electrical ormechanical malfunction in the course ofnormal usage, the Equipment Protection Plan will replace it at no cost to you.

1

48hours!

Start enjoying reliable,hassle-free protection today!

1Replaced with a model of like kind and quality.Based on available inventory. Out-of-stock itemsmay take longer. Certain restrictions, exclusionsand limitations apply. Please refer to the fullTerms and Conditions sheet.

PP20387B SamsClub-Radio Shack 2/21/07 11:16 AM Page 2

CLIENT LOGOTAGLINE

How toEnroll.INSURANCE PROTECTION FOR YOUR [CLIENT NAME] PHONE

To inquire on how to enroll, choose the[Program Name] option when you purchaseyour phone, contact [Client Name] CustomerCare at [1-XXX-XXX-XXXX] or simply fill out theapplication on the other side and mail.

Protect your phone.WWIITTHH [[PPRROOGGRRAAMM NNAAMMEE]]..You had good reasons for subscribing to [Client Name].Durable phones packed with features, NationwideWalkie-Talkie and more. All working together to help yoube more productive.

But what if your [Client Name] phone is lost, stolen ordamaged? You’d want it replaced fast and affordably.That’s why [Client Name] subscribers choose [ProgramName] comprehensive insurance protection for their[Client Name] phone.

OOnnee oouutt ooff ffoouurr pphhoonneess iiss ssttoolleenn,, lloosstt oorr ddaammaaggeedd.. GGeett pprrootteecctteedd..What if it happens to you? Without proper coverage, youcould spend hundreds of dollars replacing your lost ordamaged phone, or wait weeks while it’s repaired.

[Client/Program Name] covers your [Client Name] phonein case of physical damage, theft, loss and other causesas described in the policy.● It’s easy to file claims. There’s little or no paperwork.● It’s fast, with many claims authorized in the first call.

After authorization, you’ll get the same phone modelwithin [X] to [X] business days. If your phone has beendiscontinued or is unavailable, [Client Name] willprovide you with a model of similar type and quality.

[[PPrrooggrraamm NNaammee]].. GGrreeaatt CCoovveerraaggee.. FFoorr $$[[XX..XXXX]]..

EQUIPMENT MONTHLY DEDUCTIBLE PHYSICALTYPE PREMIUM DAMAGE, LOSS OR THEFT

[Client Name] phone** $$[[XXxxxx]] $$[[XXxxxx]]**

A $[XX] fee or higher may apply for damaged units that are notreturned after claim authorization.

Enrollment in the [Program Name] Insurance program isapplicable to new equipment only. Coverage must be electedwithin 30 days of the date of purchase.

* $[XXX] in CO, CT, DE, FL, GA, IL, IN, MA, MI, MO, MS, NJ, NY,PA, RI, TN and TX for [Phone Make and Model].

** Certain models not eligible for [Program Name] including[Phone Make and Model].

CLIENT LOGOTAGLINE

Protectyour phone.

Underwritten by Assurant Solutions companies.

© 2005 [Client Name]. [Client Name], the [Client Name] logo,[PROGRAM NAME], and other trademarks are trademarks of[Client Name]. All other product or service names are property oftheir respective owners. All rights reserved.

JY5999-802449550033 NXDPBRO_9/05

[Program Name]

WWhhyy ttaakkee tthhee cchhaannccee??Most traditional policies don’t cover wirelessequipment. Or they come with expensive deductibles.Manufacturers’ limited-time warranties and even other[Program Name] service and repair programs also don’tcover theft, loss or extreme physical damage.

Protect your investment. Get [Program Name].

FFoorr mmoorree iinnffoorrmmaattiioonn,, oorr ttoo iinnqquuiirree oonn hhooww ttoo eennrroollll ffoorr[[PPrrooggrraamm NNaammee]],, ccaallll [[CClliieenntt NNaammee]] CCuussttoommeerr CCaarree aatt 11--[[XXXXXX--XXXXXX--XXXXXXXX]] oorr [[XXXXXX]] ffrroomm yyoouurr [[CClliieenntt NNaammee]] pphhoonnee..

FAQsQ: What’s covered?AA:: For $[X.XX] a month, [Program Name] covers your [ClientName] phone in case of theft, loss or accidental damage. Yourmonthly premium will appear on your [Client Name] phone bill.No extra bills or checks to write.

Q: Does [Program Name’s] phone warranty or [Client Name’s]Service and Repair Program protect against theft, lossor damage?A: [Program Name] is your only option to safeguard against lossor theft and it offers protection against physical damage thatenhances [Client Name’s] Service and Repair Program.

Q: How do I sign up for [Program Name]?A: The easiest way is when you buy your [Client Name] phone.Or call [Client Name] Customer Care at 1[XXX-XXX-XXXX] or [XXX]from your [Client Name] phone. You’re covered as soon as youmake your first call after you sign up. Questions? Call [ClientName] or [Administrator] at 1-[XXX-XXX-XXXX].

Q: How do I file a claim?A: Filing a claim is quick and easy. Just call [Administrator] at1-[XXX-XXX-XXXX] (you must be listed on the account) within [X]days of the incident. They’ll help you file a claim. Your phone isusually replaced within [X] to [X] business days fromauthorization. You’ll need:● The manufacturer and name or model number of your

[Client Name] phone*● Your [Client Name] account number● The IMEI number of your [Client Name] phone● A police report number if your phone has been lost or stolen

*A proof of purchase receipt may be required if the insuredmodel phone on record with [Client Name] differs from theclaimed model phone.

FFoorr lloosstt oorr ssttoolleenn pphhoonneess::● Report the incident to the police department where your

phone was stolen or lost. Obtain a police report number.● Call [Client Name] at 1-[XXX-XXX-XXXX] to report your phone

stolen or lost. Protect yourself against unauthorized charges.● Call [Administrator] at 1-[XXX-XXX-XXXX] to process your

claim. Have your police report handy.

For damaged phones:● Call [Administrator] at 1-[XXX-XXX-XXXX] to report the incident.● A claims representative will assist you with processing

your claim.

PP20909_bro 10/7/05 4:03 PM Page 1

Administrator

Text Box

Wireless Generic Brochure

● All claimed damaged equipment (including SIM Card, batteryand battery door) must be returned to [Administrator] after youreceive your replacement phone to avoid additional charges.

● Or visit a service center for other repair or service options.

Q: Tell me more about [Administrator].AA:: [Administrator] was created [XX] years ago to provide low-cost insurance to protect wireless equipment against theft,loss and damage. [Program Name] is underwritten by AssurantSolutions companies.

SSuummmmaarryy ooff IInnssuurraannccee CCoovveerraaggeeDDEEFFIINNIITTIIOONNSSThroughout this Summary of Coverage the words “NamedInsured” refers to the wireless service provider. The words“We”, “Us” and “Our” refer to the Company providing theinsurance. “Loss” means accidental physical loss or damage toCovered Property. “You”, “Your” and “Subscriber” mean acustomer of the Named Insured that has elected to purchaseinsurance coverage on Covered Property under the Policy issuedto the Named Insured as demonstrated by the completion ofthe required enrollment procedures.

CCOOVVEERRAAGGEEWe will pay claims for direct physical Loss to Covered Propertycaused by any of the Covered Causes of Loss.1. Covered Property, as used in this Summary of Coverage, means

any of the following items: wireless telephones; antennae andbattery packs used with insured cellular phones; related parts(other than accessories) used with insured cellular phones;similar property which is owned by, or leased to others; similarwireless communications equipment which is either scheduledor endorsed onto the Policy.

2. Property Not Covered. The Policy does not cover contraband orproperty in the course of illegal transportation or trade,property held in inventory or property held as stock in trade.

3. Covered Causes of Loss. Covered Causes of Loss means RISKSof DIRECT PHYSICAL LOSS to Covered Property from any externalcause except those causes of Loss listed in the Exclusions.

4. Enrollment Restrictions. Enrollment in the [Program Name]Insurance program is applicable to new equipment only. Coveragemust be elected within [XX] days of the date of purchase.

5. Coverage Limits. Coverage is limited to $[X,XXX] maximum peroccurrence, per subscriber of any Covered Property, and may besubject to the Deductible, as specified below.

6. Valuation. The coverage provides only for repair or replacementof the Covered Property with similar property of like kind andquality, with no deduction for depreciation. However, as statedbelow, a Deductible may apply. The coverage does not providefor cash settlement to You for Loss to the Covered Property.

7. Privilege To Adjust With Subscriber. Loss or damage, at Ouroption, may be adjusted with the Named Insured, or with Youthe Subscriber.

8. Pair, Sets or Partsa. Pair or Set. In case of Loss to any part of a pair or set. We may:

(1)Repair or replace any part or restore the pair or set to itsvalue before the Loss; or

(2)Pay the difference between the value of the pair or setbefore and after the Loss.

b.Parts. In case of Loss to any part of Covered Propertyconsisting of several parts, when complete, We will only payfor the value of the Loss or damaged part.

9. Double Recovery, Other Insurance. If You have rights to recoverdamages from a third party or another insurer for Losses

covered by the insurance, those rights are transferred to Us if Wemake payment under this coverage. You must do everythingnecessary to secure Our rights and must do nothing after a Lossto impair them. No Loss shall be paid if You have collected forsuch Loss from a third party or another insurer.

10.Salvage or Other Recoveries. Any recovery or salvage on a Losswill accrue entirely to Our benefit until the sum paid by Us hasbeen made up.

DEDUCTIBLEWe will adjust the Loss in any one occurrence as a single Loss. Allclaims must be authorized by the Named Insured and theequipment must be replaced or repaired by the Named Insured.For each claim, the following Deductibles apply: $[XX.XX]* for eachscheduled wireless communications device or related partscovered for Losses due to physical damage, loss or theft; TheDeductible will be subtracted from the lesser amount of: Theadjusted Loss; or The applicable Limit of Insurance.

The Deductible set forth shall apply per occurrence perSubscriber. We will then pay the amount of the adjusted Loss inexcess of the Deductible, up to the applicable Limit of Insurance.

EXCLUSIONS1. We will not pay for Loss caused by or resulting from a

mechanical/electrical breakdown of the Covered Property.

2. We will not pay for Loss caused by or resulting from any of thefollowing: Delay, loss of market, loss of use, or any othercauses of consequential Loss, including (but not limited to)Losses arising from loss of time, inconvenience, lost profits orsavings or other incidental, special, or consequential damagesarising out of the use of or inability to use the CoveredProperty; Intentional (including malicious intent) or dishonestacts by: You, the Subscriber, or anyone else with an interest inthe Covered Property; Your employees or authorizedrepresentatives; whether or not acting alone or in collusionwith other persons and whether or not occurring during thehours of employment; Wear and tear, depreciation orobsolescence; Deterioration, corrosion, hidden, or latentdefect, or any quality in Covered Property that causes it todamage or destroy itself; or Loss recoverable under theManufacturer’s warranty. Cosmetic damage whereby coveredproperty properly functions and only the appearance has beenaffected. Accessory coverage unless billed and separatelyscheduled to policy. Any covered Property that has beenpreviously claimed and paid under a specific IMEI/MSN(manufacturer serial number). Any damage caused by repair orestimation of any other party other than Us.

3. We will not pay for Loss caused directly or indirectly by any ofthe following: Such Loss is excluded regardless of any othercause or event that contributes to the Loss, whetherconcurrently or in any other sequence. Seizures or destructionof Covered Property by order of governmental authority; (1) Anyweapon employing atomic fission or fusion; or (2) Nuclearreaction or radiation, or radioactive contamination from anyother cause. But We will pay for direct physical Loss to CoveredProperty caused by resulting fire; or c. (1) War, includingundeclared or civil war; (2) Warlike action by a military forceincluding action in hindering or defending against an actual orexpected attack, by any government, sovereign or otherauthority using military personnel or other agents; or (3)Insurrection, rebellion, revolution, usurped power or actiontaken by governmental authority in hindering or defendingagainst any of these.

ADDITIONAL CONDITIONS – CANCELLATION AND NONRENEWAL1. You may cancel or non-renew your coverage by mailing to Us

advance written notice of cancellation.

2. We may cancel:a. for nonpayment of premium by providing notice at least 10

(AK-20, KY-14, ME-13, VT-15) days prior to the effective dateof Cancellation; and

b. by providing notice at least 60 (KY-75) days prior to theeffective date of cancellation for the following reasons:(1) the policy was obtained through material misrepresentation;(2) any insured has violated any of the terms and conditionsof the policy (n/a– CA, NY; NC, WY – substantial breach; NC– substantial breach that materially affects the risk)(3) the risk originally accepted has measurably increased(n/a – CT, NY, WY; NV– substantially and materially increasesrisk; NH, VT and requires approval of the Commissioner);(4) loss of reinsurance (n/a – CT, CA, NV, NH, NY, UT, VT, WY); and(5) continuation of this policy would place the Company inviolation of state insurance laws (n/a – CA, UT, VT, WY).

3. Coverage provided by the policy for the Subscriber shallautomatically terminate effective on the date the Named Insuredcancels or We cancel or non-renew the policy or on the date theSubscriber instructs the Named Insured to discontinue theSubscriber’s coverage under the policy. The Subscriber mayautomatically terminate coverage by ceasing to be an activesubscriber to the Named Insured’s wireless telephone services.

4. Mailing of Notices – We will mail cancellation and non-renewalnotice to You, and agent or broker, at the last address known toUs. Proof of mailing will be sufficient proof of notice.

DUTIES IN THE EVENT OF LOSSThe Subscriber must see that the following are done in the eventof Loss to Covered Property:a. Notify the police if a law may have been broken;b. Give Us, or our authorized representative, prompt notice of the

Loss. Include a description of the Covered Property involved;c. As soon as possible, give Us, or our authorized representative,

a description of how, when and where the Loss occurred;d. Take all reasonable steps to protect the Covered Property from

further damage. If feasible, set the damaged Covered Propertyaside and preserve it in the best possible condition forinspection. Also, keep a record of expenses, for considerationof the settlement of the claim;

e. Permit Us to inspect the Covered Property and recordsproving Loss;

f. If requested, permit Us to question the Subscriber under oath, atsuch times as may be reasonably required, about any matterrelating to this insurance or the claim, including Your books andrecords. In such event, the Subscriber’s answers must be signed;

g. Send Us a signed, sworn proof of loss containing theinformation We request to settle the claim. We will supply thenecessary forms; this must be provided within 90 days afterOur request. Failure to file within the 90 days does notinvalidate a claim if You show it was not possible to file withinthe time limit.

h. Promptly send Us any legal papers or notices receivedconcerning the Loss; and

i. Cooperate with Us in the investigation or settlement of the claim.j. Return the original damaged equipment as instructed during

the claim process and in no less than thirty (30) days after theclaim has been authorized or be subject to unrecoveredequipment fees in the amount of $[XX] or higher.

APPLY FOR [PROGRAM NAME]BY COMPLETING THIS APPLICATIONCARD AND REQUESTING [CLIENT NAME]TO START BILLING.

YES, I would like to apply for [Program Name].Please check the type of insurance coverageyou want below.

Equipment Coverage:Wireless Phone — $[X.XX] per month*

*Certain models not eligible for [Program Name] including[Phone Make and Model].

Please mail this card only to:[Administrator][Address][City, ST] [ZIP]

Keep the attached brochure for your records.

Please Complete: (please print)

Name

[Client Name] Account #

IMEI#

Phone Model Name Model Type

I certify the equipment listed above is in my possession and ingood working order. I understand that coverage will only beeffective when I have requested my Wireless CommunicationsCarrier, and they have agreed, to add the monthly insurancecharge to my phone statement and remit payment to[Administrator] on my behalf. I understand that anydiscontinuation of my service or, discontinuation of my WirelessCommunications Carrier to me for the insurance charge, willresult in a cancellation of this insurance. Coverage is subject toapproval and will begin after the first verifiable call record frommy phone and the receipt of this enrollment card. Coveragemust be elected within 30 days of the date of purchase.

Signature Date

GENERAL CONDITIONS1.Concealment, Misrepresentation Or Fraud. The Policy is void in

any case of fraud, intentional concealment ormisrepresentation of a material fact, by the Named Insured ora Subscriber at any time, concerning:a. The Policy;b. The Covered Property;c. Named Insured or any Subscriber’s interest in the CoveredProperty; ord. A claim under the Policy.

2.Legal Action Against Us. No one may bring a legal actionagainst Us until there has been full compliance with all theterms of the Policy and not more than 2 years after the NamedInsured first has knowledge of the Loss. But We will extendthis 2 year period by the number of days between the dateproof of Loss is filed and the date the claim is denied inwhole or in part.

3.No Benefit To Bailee. No person or organization, other thanthe Named Insured or a Subscriber having custody of CoveredProperty, will benefit from this insurance.

4.Conformity To Statute. We agree that any terms of the Policy notin conformity with the statutes of the state in which the Policy isissued, or as applicable, where Subscriber’s purchase coveragesare amended to conform to those applicable state statutes.

Release of Information: You permit the Named Insured to releaseto the insurance company any and all information regarding Yourwireless account which is necessary for the purposes ofadministering or adjusting claims under this coverage.

In case of conflict between this Summary of Coverage and theinsurance policy issued to the Named Insured, the insurancepolicy will control. A copy of the policy is available upon request.Summary of Insurance Coverage is accurate as of the date of print.

[Program Name] is an optional insurance program and is notrequired in order to purchase services or equipment.

[Program Name] may duplicate coverage already provided byother insurance policies covering your property.

Employees of [Client Name] are not qualified or authorized toevaluate the adequacy of your existing insurance coverages.

You may cancel the [Program Name] insurance program at anytime, in which case any unearned premium will be refunded inaccordance with applicable law.

While [Administrator] and the underwriting companies forAssurant Solutions mentioned below strive to satisfy everycustomer and ask that you allow us the opportunity to resolveany question, concern or complaint you may have by calling usat 1[XXX-XXX-XXXX], California residents should know that theCalifornia Department of Insurance operates a toll free consumerhotline at 1[XXX-XXX-XXXX] (XXXX).

[Client Name] may receive compensation from the insurer inconnection with the insurance program.

The [Program Name] Insurance Program is administered by[Administrator] and underwritten by Voyager Property & CasualtyInsurance Company, American Reliable Insurance Company andAmerican Bankers General Agency on behalf of Ranchers andFarmers Mutual Insurance Company.

$100 Deductible:*$100 in CO, CT, DE, FL, GA, IL, IN, MA, MI, MO, MS, NJ, NY, PA,

RI, TN and TX for [Phone Make and Model].Wisconsin residents have one (1) year to file a claim after loss.

PP20909_bro 10/7/05 4:03 PM Page 2

No Value Until Activated At Register No Value Until Activated At Register

FULL YEARS Service & Support for your PC3

PLUS Accidental DamageCoverage

Comprehensive coverage

for your PC!Accidental Damage • Repair or Replacement

• 24/7 Tech SupportCertain restrictions and limitations apply. See your Terms and Conditions, which you

will receive [x] weeks after enrollment, for complete coverage details.

PCEXTENDED SERVICE PROTECTION

CA R D F R O N T

After registering your extended service plan:1) Call [1-xxx-xxx-xxxx ] whenever you need tech support.

24 hours a day, 7 days a week.2) Have your PC serial# handy when you call.3) Go to [www.client.com] for more information about our support.

For Questions or Concerns,

Call [1-XXX-XXX-XXXX]

EXTENDED SERVICE PROTECTION

Peace of mind for your product.Purchase this valuable coverage with your PC and get:

Accidental damage protection (spills, drops, cracks)Repair or replacementParts & labor24/7 tech supportConvenient in-home service for desktop PCsRepair & shipping for notebook PCsScreen & battery coverage for notebook PCsPower surge protection

12345”678900 5PP21539-1106 mdjr© Assurant, Inc. 2006

Registering your plan is as easy as 1-2-3!1. Online: [www.client.com]2. Fax: [1-XXX-XXX-XXXX]3. Mail: [Client Name, Address, City ST ZIP]You must include a copy of your receipt along with your name,address, phone number, e-mail address, PC serial# & PC product#.Offer void where prohibited. Please keep a copy of your sales receipt for proofof purchase details.

Company Logo

PCEXTENDEDSERVICEPROTECTION

FULL YEARSService & Support for your PC3

PLUS Accidental DamageCoverage

FPO

E X T E N D E D S E R V I C E P R O T E C T I O N C A R D C A R R I E R F R O N T C A R D C A R R I E R B A C K

COMPANYLOGO

PRPYou’ll Get:■ No hassle replacement

if your product fails ■ 1-year peace-of-mind

protection

Covers most productsunder $300

PRODUCTREPLACEMENT

PLANCOMPANY

LOGO

PRPYou’ll Get:■ No hassle replacement if your product fails■ 1-year peace-of-mind protection

Covers most products under $300

See back for additional information.

PRODUCTREPLACEMENT

PLAN

C A R D B A C K E R

Card expires one year from date of purchase. This card has no resale value. Not responsible for lost or stolencards. Includes all applicable sales taxes.

Online Activation Instructions:1) Go to [www.client.com] and select the Product Replacement Plan icon.2) Type in the required information and the code located on the front of this card.3) Your Product Replacement Plan is now activated. Print the confirmation and store in your files.

For Customer Support


PRODUCT REPLACEMENT PLAN

PP21539-1106 mdjr© Assurant, Inc. 2006

If it fails, we’ll replace it!Peace-of-mind protection from your date of purchase. ■ Convenient replacement with [Client Name] gift

card or replacement equal to the originalpurchase price of the product.

■ No deductibles or hidden charges■ Fully transferable – ideal for gifts or resale

12345”678900 5

P R O D U C T R E P L A C E M E N T P L A N C A R D C A R R I E R F R O N T

PRPCODE 12345

PRPPRODUCT REPLACEMENT PLAN

COMPANYLOGO


CODE 12345

FPO

PRODUCTREPLACEMENT

PLAN

COMPANYLOGO

in0i2m

Note

Awaiting your responses on this card.

ExtendedService

Protection

COMPANYLOGO

C A R D B A C K E R

This card has no resale value. Not responsible for lost or stolen cards. Includes all applicable sales taxes.

Online Activation Instructions:1) Go to [www.client.com] and select the Extended Service Protection icon.2) Type in the required information and the code located on the front of this card.3) Your Extended Service Protection is now activated. Print the confirmation and store

in your files.

For Customer Support


EXTENDED SERVICE PROTECTION

12345”678900 5

ServiceExtended

ProtectionYou’ll Get:■ 3 full years of protection ■ PLUS Accidental Damage Coverage

Protect your product with comprehensive coverage.

CODE 12345

Peace of mind for your productPurchase this coverage with your PDA and get:■ Accidental damage protection (spills, drops, cracks)■ Repair or replacement ■ Parts, labor & shipping at no extra cost■ LCD screen & lens protection■ Power surge protection


P R O T E C T I O N M A D E E A S Y

See back for additional information.COMPANYLOGO

E X T E N D E D S E R V I C E P R O T E C T I O N C A R D C A R R I E R F R O N T

FPO

C A R D C A R R I E R B A C K

AGREEMENT FOR PREPAID SUPPORT SERVICESNOTICE: Please read carefully the following terms under whichAdministrator or its designee will provide help-desk support servicesto you should you first agree to the terms of this plan by BREAKINGthe shrink wrap packaging. If you do not accept the terms of thisagreement, promptly return this unbroken package with receipt toyour reseller and request a refund of the purchase price. Once theshrink wrap is broken, your money will not be refunded.Agreement CoverageThis plan for consumer help-desk support services (called the“Plan”), and its applicable product list, are the complete andexclusive Plan regarding your purchase of help-desk supportservices (called “Support Service”) and supercedes any prior oral orwritten communications between you, your reseller, or theAdministrator of this Plan.The term “incident” means a request by you for telephoneassistance regarding a question or problem as covered under thisPlan. Under this Plan, Administrator will provide a specifiedmaximum number of incidents for technical support (via telephone)for products identified herein.Administrator will provide you with a Personal Identification Number(PIN) which will allow you direct access, via the toll-free numberprinted on your card, to a technical support representative. You areresponsible for the security of your card and PIN.Administrator offers this service 24 hours a day, 7 days a week, 365days a year. Your access to the Support Service will end (a) on thedate you have used all incidents to which you are entitled under thisPlan, or (b) one year from the date you purchased the SupportService, whichever is earlier.Product CoverageAdministrator will provide Support Service for the number ofincidents specified on your card. Administrator will provide technicalassistance and troubleshooting for the operation of your productwhen you call Administrator’s toll-free number for service. SupportService includes operational and usage (how-to) assistance.Hardware technical support shall be limited to the installation,configuration and proper operation of the hardware components.Software technical support shall be limited to the proper operationof the approved operating systems and preinstalled applicationsoftware programs. This service Plan does not cover customer-installed software. Administrator defines an incident as the request

for assistance from you with respect to one support issue. Requestsfor assistance on multiple questions or problems are deemedmultiple incidents. An incident shall be considered closed when areasonable or attempted solution to the problem has been offeredto you based on your description.GuaranteeAs solely determined by Administrator, if resolution to yourquestion or problem is not achieved, Administrator shall credit toyou that incident.ConditionsYou will be responsible for any and all calls placed utilizing the PIN.This includes any fraudulent use as a result of your giving the PINto unauthorized users. Any such calls will be counted as legitimatecalls for the purpose of depleting your support incidents.Limited WarrantyAdministrator hereby represents to You that Administrator or itsdesignee shall perform the help-desk support services usingreasonable care and skill. Except for any expressed warrantyspecifically provided in these conditions of use, Administratormakes no other warranties, either expressed or implied, as to anymatter whatsoever, including but not limited to, warranties as tomerchantability and fitness for particular use.Administrator, any of its employees, consultants, distributors ordealers shall not in any event be liable for any indirect, special,incidental or consequential damages arising from the use ordelivery of any of the above mentioned Support Services.Administrator, and each of its directors, officers, stockholders,employees and agents are hereby protected, held harmless andindemnified against all claims, costs and expenses (includingreasonable attorneys’ fees) arising from any claim, action orproceeding predicated on breach of this Agreement, any negligentact or omission or willful misconduct of Administrator.The above representation, warranty, limitation of liability andindemnification provisions shall survive the termination of thepurchased Support Service packet.

AdministratorFederal Warranty Service Corporation260 Interstate North Circle, NWAtlanta, GA 30339-2111

PP21539-1106 mdjr©Assurant, Inc. 2006

Make sure it’s protected before you leave the store!Plan includes accidental damage coverage, repair or replacement, parts and labor and much more. See sales associate for details.

FPO

ExtendedServiceProtection

12345”678900 5

E X T E N D E D S E R V I C E P R O T E C T I O N C A R D C A R R I E R F R O N T ( 3 R D D I E I D E A )

See back for terms and conditions.


ExtendedService

Protection

You’ll Get:■ 3 full years of protection■ PLUS Accidental Damage Coverage

Protect your product with comprehensive coverage.

Extended

COMPANYLOGO

COMPANYLOGO

ServiceProtection

P R O T E C T I O N M A D E E A S Y

FPO

DRAFTDRAFT

DRAFTDRAFT

and Conditions of the Service Contract by You. If You cancel Your Service Contract, You willreceive a pro-rata refund less the cost of any claims paid and less a cancellation fee of tenpercent (10%) of the amount of the refund.Ohio only: SPECIAL PROVISION: The obligations under this Service Contract are insured bya policy of insurance issued by American Bankers Insurance Company of Florida, [11222 QuailRoost Drive, Miami, FL 33157, 800-852-2244]. If We fail to perform or make payment dueunder the terms of the Service Contract within sixty (60) days after You request performanceor payment, You may apply directly to American Bankers Insurance Company of Florida,including, but not limited to, any obligation in the Service Contract in which We must refundYou upon cancellation of the Service Contract.South Carolina only: SPECIAL PROVISION: Our obligations are insured by AmericanBankers Insurance Company of Florida. If We fail to pay or provide service on a claim withinsixty (60) days after proof of loss has been filed with Us, the written claim can be submittedto American Bankers Insurance Company of Florida at the following address: [11222 QuailRoost Drive, Miami, FL 33157], or call the toll-free number at [1-800-852-2244]. If theprovider does not timely resolve such matters within sixty (60) days of proof of loss, You maycontact the South Carolina Department of Insurance, Post Office Box 100105, Columbia, SC29202-3105, or (800) 768-3467.Texas only: REGULATION: In the event any covered service is not paid within sixty (60) daysafter proof of loss has been filed, or if a refund or credit is not paid before the 46th day afterthe date on which the Service Contract is returned to Us, You may apply directly to AmericanBankers Insurance Company of Florida. CANCELLATION: The right to void the ServiceContract applies only to the original purchaser of the Service Contract and is not transferable.In the event We cancel the Service Contract, We will mail a written notice to You at Your lastknown address at least five (5) days prior to cancellation, which shall state the effective dateof cancellation and the reason for cancellation. However, prior notice is not required if thereason for cancellation is nonpayment of the provider fee, a material misrepresentation by Yourelating to the Product or its use, or a substantial breach of Your duties relating to the CoveredProduct or its use. If You purchased this Contract in Texas, unresolved complaints or questionsconcerning the regulation of service contracts may be addressed to the Texas Department ofLicensing and Regulation, P.O. Box 12157, Austin, Texas 78711, telephone number (512)463-2906 or (800) 803-9202.Utah only: REGULATION: Coverage afforded under the Service Contract is not guaranteedby the Property and Casualty Guaranty Association. CANCELLATION: No cancellation of thisService Contract shall become effective, unless We provide You with notice of suchcancellation at least thirty (30) days prior to the effective date of cancellation, except forcancellation for non payment, in which event We shall provide at least ten (10) days noticeprior to the effective date and which notice shall state the reason for cancellation. The noticeof cancellation must be in writing to You at Your last known address and contain all of thefollowing: (1) the Service Contract number; (2) the date of notice; (3) the effective date ofcancellation; and (4) a detailed explanation of the reason for cancellation. Refer to Your originalsales receipt for the Purchase Price. The single payment Purchase Price is included on thesales receipt You received for the Service Contract Coverage. ARBITRATION: The ArbitrationProvision is deleted in its entirety.Washington only: SPECIAL PROVISION: Obligations of the Service Contract Provider underthis Service Contract are backed by the full faith and credit of the Service Contract Provider.CANCELLATION: A ten percent (10%) penalty per month will be added to a refund that is notmade within thirty (30) days of Your return of the Service Contract. In the event We cancel theService Contract,We will mail a written notice to You at Your last known address at least twenty-one (21) days prior to cancellation, which shall state the effective date of cancellation and thereason for cancellation. ARBITRATION: Nothing in the section headed ‘Arbitration’ shallinvalidate Washington state law(s) which would otherwise be applicable to any arbitrationproceeding arising from this Service Contract. All arbitrations will be held in the county in whichYou maintain Your permanent residence.Wisconsin only: CANCELLATION: You may cancel this Service Contract within fifteen (15)days of the delivery of the Service Contract, and return the Service Contract for a full refundless an administrative fee. No claim incurred or paid shall be deducted from the amount ofYour cancellation refund. Unauthorized repairs may not be covered. Proof of loss must beprovided as soon as reasonably possible. Failure to furnish proof of loss within the timerequired does not invalidate or reduce a claim, unless We are prejudiced thereby, and it wasreasonably possible to meet the time limit. SUBROGATION: You will be made whole beforethe Administrator retains any amounts that may be recovered. REGULATION: THIS SERVICEPLAN IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONEROF INSURANCE. ARBITRATION: The Arbitration provision is deleted in its entirety.Wyoming only: ARBITRATION: The Arbitration provision is deleted in its entirety.

[To learn more about how Federal Warranty Service Corporation, Sureway, Inc. and AmericanBankers Insurance Company of Florida, Assurant Solutions companies, use your information,please visit our website at [www.assurantsolutions.com].]


purchased it or mailing Your cancellation request to the Administrator at [P.O. Box 105687,Atlanta, GA 30348-5687] and receive a refund in the amount of one hundred percent (100%)of the Purchase Price, less the cost of any repairs made, except as otherwise required by law(applicable to the original purchaser of the Service Contract only). You may cancel YourService Contract after thirty (30) days from the date of purchase by either returning it to theRetailer from whom You purchased it or mailing Your cancellation request to the Administratorat [P.O. Box 105687, Atlanta, GA 30348-5687]. You will receive a pro rata refund of thePurchase Price, less the cost of claims paid (if any), and less an administrative fee, not toexceed ten percent (10%) of the Purchase Price, or twenty-five dollars ($25.00), whichever isless, except as otherwise required by law. The effective date of cancellation is the date Wereceive Your request for cancellation together with Your Service Contract. We reserve the rightto cancel this Service Contract at any time in the event of fraud or material misrepresentationby You. If We cancel this Service Contract, You will be provided with a written notice at leastthirty (30) days prior to cancellation at Your last known address, with the effective date for thecancellation and the reason for cancellation. You will be refunded the unearned pro rataPurchase Price, less any claims paid, except as otherwise required by law. If this ServiceContract was inadvertently sold to You on a Product(s), which was not intended to be coveredby this Service Contract, We will cancel this Service Contract and return the full PurchasePrice of the Service Contract to You.

16) ARBITRATION: Read The Following Arbitration Provision ("Provision") Carefully. It LimitsCertain Of Your Rights, Including Your Right To Obtain Relief or damages Through Court Action.As used in this Provision, "You" and "Your" mean the person or persons named in this ServiceContract, and all of his/her heirs, survivors, assigns and representatives. “We” and “Us” shallmean the Service Contract Provider identified above and shall be deemed to include all of itsagents, affiliates, successors and assigns, and any retailer or distributor of its products, andall of the dealers, licensees, and employees of any of the foregoing entities.Any and all claims, disputes, or controversies of any nature whatsoever (whether in contract,tort or otherwise, including statutory, common law, fraud (whether by misrepresentation or byomission) or other intentional tort, property, or equitable claims) arising out of, relating to, orin connection with (1) this Service Contract or any prior Service Contract, and the purchasethereof; and (2) the validity, scope, interpretation, or enforceability of this Provision or of theentire Agreement (“Claim”), shall be resolved by binding arbitration before a single arbitrator.All arbitrations shall be administered by the American Arbitration Association (“AAA”) inaccordance with its Expedited Procedures of the Commercial Arbitration Rules of the AAA ineffect at the time the Claim is filed. The terms of this Provision shall control any inconsistencybetween the AAA's Rules and this Provision. You may obtain a copy of the AAA's Rules bycalling (800) 778-7879. Upon written request We will advance to You either all or part of thefees of the AAA and of the arbitrator. The arbitrator will decide whether You or We will beresponsible for these fees. The arbitrator shall apply relevant substantive law and applicablestatute of limitations and shall provide written, reasoned findings of fact and conclusions oflaw. The arbitration shall be held at a location selected by Us within the state in which thisService Contract was purchased. This Provision is part of a transaction involving interstatecommerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. If anyportion of this Provision is deemed invalid or unenforceable, it shall not invalidatethe remaining portions of the Provision. This Provision shall inure to the benefit of andbe binding on You and Us and its Provision shall continue in full force and effect subsequentto and notwithstanding the expiration of termination of this Service Contract.You agree that any arbitration proceeding will only consider Your Claims. Claims by, or onbehalf of, other individuals will not be arbitrated in any proceeding that is considering Your Claims.YOU AND WE UNDERSTAND AND AGREE THAT BECAUSE OF THIS PROVISION NEITHER YOUNOR US WILL HAVE THE RIGHT TO GO TO COURT EXCEPT AS PROVIDED ABOVE OR TO HAVEA JURY TRIAL OR TO PARTICIPATE AS ANY MEMBER OF A CLASS OF CLAIMANTS PERTAININGTO ANY CLAIM.

17) THESE SPECIAL STATE DISCLOSURES APPLY IF YOUR SERVICE CONTRACT WASDELIVERED TO YOU IN ONE OF THE FOLLOWING STATES AND SUPERSEDES ANYOTHER PROVISIONS HEREIN TO THE CONTRARY:AL, CT, GA, IL, IN, KY, MO, MS, NC, NH, NV, NY, UT, WI only: Our obligations are insuredby American Bankers Insurance Company of Florida. If We fail to pay or provide service ona claim within sixty (60) days after proof of loss has been filed with Us, the written claimcan be submitted to American Bankers Insurance Company of Florida at the followingaddress: [11222 Quail Roost Drive, Miami, FL 33157], or call the toll-free number at [1-800-852-2244].In HI,OR,VT and WY only:The Administrator’s obligations under the Service Contract are insuredby a policy of insurance issued by American Bankers insurance Company of Florida, [11222 QuailRoost Drive, Miami, FL 33157].AL, HI, MD, MN, NV, SC, TX, WI and WY: You may, within twenty (20) calendar days of receipt,reject and return this Service Contract. Upon return of the Service Contract within the applicabletime period, if no claim has been made under the Service Contract, You will be refunded the fullPurchase Price of the Service Contract. A ten percent (10%) penalty per month shall be added toa refund that is not paid or credited within forty-five (45) days after return of the Service Contract.This provision applies only to the original purchaser of this Service Contract.

Alabama only: CANCELLATION: In the event the Administrator cancels the Service Contract,the Administrator will mail a written notice to You at Your last known address at least five (5)days prior to cancellation which shall state the effective date of cancellation and the reasonfor cancellation. If Your written notice of cancellation is received after the effective date, Wewill refund You the remaining pro-rated Purchase Price (less an administrative fee)REGARDLESS of prior services rendered against the Service Contract.Arizona only: Our replacement of Your Product in its entirety shall not eliminate Our obligationfor future repairs or replacement as otherwise provided under Your Service Contract.CANCELLATION: If Your written notice of cancellation is received prior to the expiration date,the Administrator shall refund the remaining pro rata Purchase Price, regardless of priorservices rendered under the Contract. Claims paid or the cost of repairs performed shall notbe deducted from the amount to be refunded upon cancellation of this Contract. You maycancel this Service Contract at any time and receive a pro-rata refund, less administrativeexpenses associated with the cancellation. The Administrator’s cancellation fee may notexceed twenty-five dollars ($25). ARBITRATION: This arbitration provision does not prohibitan Arizona resident from following the process to resolve complaints as outlined by the ArizonaDepartment of Insurance. To learn more about this process, You may contact the ArizonaDepartment of Insurance at 2910 N. 44th St., 2nd Fl. Phoenix, AZ 85018-7256, Attn:Consumer Affairs.California only: If You return the covered Product or the covered Product is sold, lost, stolenor destroyed, You may cancel the Service Contract according to the following terms: If Youcancel within thirty (30) days from the date You receive this Service Contract, You may cancelYour Service Contract by providing written notice to Sureway, Inc. [P.O. Box 105689, Atlanta,GA 30348-5689] for a refund in the amount of one hundred (100%) of the Purchase Price,less the cost of any repairs made, except otherwise required by law. After thirty (30) days fromthe purchase date, You will receive a refund of the unearned pro rata Purchase Price, less thecost of any claims paid, and less an administrative fee not to exceed ten percent (10%) ortwenty-five dollars ($25.00 US), whichever is less. ARBITRATION: This arbitration provisiondoes not prohibit a California resident from following the process to resolve complaints asoutlined by the California Bureau of Electronic and Appliance Repair (BEAR). To learn moreabout this process, You may contact BEAR at 1-800-952-5210, or You may write toDepartment of Consumer Affairs, 3485 Orange Grove Avenue, North Highland, California95660, or You may visit their Website at www.bear.ca.gov.Colorado only: Actions under this Service Contract may be covered by the provisions of the“Colorado Consumer Protection Act” or “Unfair Practices Act”, articles 1 and 2 of Title 6, C.R.S. Aparty to such a contract may have a right of civil action under such laws, including obtaining therecourse or penalties specified in such laws.Connecticut only: The term of Your Service Contract is automatically extended by the lengthof time in which the Covered Product is in Our custody for repair under the Service Contract.CANCELLATION: You may cancel this Service Contract if You return the Covered Product orif the Covered Product is sold, lost, stolen, or destroyed. RENEWAL: Upon renewal,We reservethe right to change this Service Contract’s cost upon giving You at least thirty (30) days writtennotice. NOTICE: In the event of a dispute with the Administrator, You may contact the State ofConnecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: ConsumerAffairs. The written complaint must contain a description of the dispute, the purchase or leaseprice of the Covered Product, the cost of repair of the Covered Product, and a copy of theService Contract.Florida only: CANCELLATION: In the event You cancel this Service Contract, You shallreceive a refund equal to ninety percent (90%) of the unearned pro rata Purchase Price, lessany claims paid or less the cost of any repairs made. In the event We cancel this ServiceContract, You shall receive a refund equal to one hundred percent (100%) of the unearnedpro rata Purchase Price. ARBITRATION: While arbitration is mandatory, the outcome of anyarbitration shall be non-binding on the parties, and either party shall, following arbitration, havethe right to reject the arbitration award and bring suit in a court of competent jurisdiction.Georgia only: This Service Contract does not provide coverage for any and all pre-existing conditions known to You that occur prior to the effective date of thisService Contract. CANCELLATION: You may cancel this Service Contract at any time.Cancellation will comply with Section 33-24-44 of the Georgia Code. If You wish to cancel,You must notify the Administrator in writing or surrender the Service Contract to Administrator,whereupon Administrator will refund the unearned pro-rata Purchase Price. No claim paid orincurred or cancellation fees shall be deducted from any refund owed. ARBITRATION: TheArbitration Provision is deleted in its entirety.Hawaii only: CANCELLATION: In the event Administrator cancels the Service Contract,Administrator will mail a written notice to You at Your last known address at least five (5) daysprior to cancellation, which shall state the effective date of cancellation and the reason forcancellation. However, prior notice is not required if the reason for cancellation is nonpaymentof the provider fee, a material misrepresentation by You relating to the covered Product or itsuse, or a substantial breach of Your duties relating to the covered Product or its use.Illinois only: CANCELLATION: You may cancel this Service Contract at any time. If You cancelthis Service Contract within the first thirty (30) days of purchase and if no service has beenprovided to You, You shall receive a full refund of the Purchase Price less a cancellation fee equalto the lesser of ten percent (10%) of the Purchase Price or fifty dollars ($50.00). If You cancel this

Service Contract at any other time or if You cancel after service has been provided to You, Youshall receive a refund equal to the pro rata Purchase Price less the value of any service receivedand less a cancellation fee equal to the lesser of ten percent (10%) of the Purchase Price or fiftydollars ($50.00).Louisiana only: ARBITRATION: The Arbitration provision is deleted in its entirety.Michigan only: If the performance under this Service Contract is interrupted because of a strikeor work stoppage at the company’s place of business, the effective period of the ServiceContract shall be extended for the period of the strike or work stoppage.Minnesota only: SPECIAL PROVISION: Our obligations are insured by a policy of insuranceissued by American Reliable Insurance Company, [11222 Quail Roost Drive, Miami, FL 33157].In the event any covered service is not paid within sixty (60) days after proof of loss has beenfiled or the Administrator ceases to do business or goes bankrupt, You may apply directly toAmerican Reliable Insurance Company. The toll-free number for American Reliable InsuranceCompany is [1-800-852-2244]. CANCELLATION: We may cancel this Service Contract basedon one or more of the following reasons: (A) non-payment of the Service Contract PurchasePrice; (B) a material misrepresentation made by You; or (C) a substantial breach of duties by You.If We cancel this Service Contract for any of the above reasons, We will mail written notice ofcancellation to You at least five (5) days prior to the effective date of cancellation. If We cancelthis Service Contract for any other reason, We will mail written notice of cancellation to You atleast fifteen (15) days prior to the effective date of cancellation stating the reason forcancellation.Nevada only: CANCELLATION: The Administrator may not cancel this Service Contract onceit has been in effect for seventy (70) days, except for the following conditions: failure to pay theService Contract Purchase Price; the conviction of You of a crime which results in an increasein the service required under the Service Contract; fraud or material misrepresentation by Youin purchasing the Service Contract or obtaining service; the discovery of an act or omission, ora violation of any condition of the Service Contract by You which substantially and materiallyincreases the service required under the Service Contract; or a material change in the nature orextent of the service required under the Service Contract which occurs after the purchase of theService Contract and substantially and materially increases the service required beyond thatcontemplated at the time of purchase. If the Administrator cancels, You will receive a refundequal to the unearned pro rata Purchase Price. In the event We cancel the Service Contract, Wewill mail a written notice to You at Your last known address at least fifteen (15) days prior tocancellation, which shall state the effective date of cancellation. The purchase of the ServiceContract as a condition of approval of a loan or the purchase of goods is not permitted. You areresponsible to protect the Covered Product from further damage and to comply with the owners’manual. The replacement of the Covered Product in its entirety shall not eliminate Our Obligationfor future repairs or replacement as otherwise provided under this Service Contract.New Hampshire only: You are responsible to protect the covered Product from further damageand to comply with the owners’ manual and requirements for service and maintenance.NOTICE: In the event You do not receive satisfaction under this Service Contract, You maycontact the New Hampshire Insurance Department at 21 South Fruit Street, Suite 14, ConcordNH 03301, (800) 852-3416.New Mexico only: The Service Contract Provider’s phone number is [1-800-852-2244]. Youmay, within twenty (20) calendar days of receipt, reject and return this Service Contract. Uponreturn of the Service Contract within the applicable time period, if no claim has been made underthe Service Contract, You will be refunded the full Purchase Price of the Service Contract. A tenpercent (10%) penalty per month shall be added to a refund that is not paid or credited withinsixty (60) days after return of the Service Contract. This provision applies only to the originalpurchaser of this Service Contract. CANCELLATION: The Administrator may not cancel thisService Contract once it has been in effect for seventy (70) days, except for the followingconditions: failure to pay the Purchase Price; the conviction of You of a crime which results inan increase in the service required under the Service Contract; fraud or materialmisrepresentation by You in purchasing the Service Contract or obtaining service; or thediscovery of an act or omission, or a violation of any condition of the Service Contract by Youwhich substantially and materially increases the service required under the Service Contract. Ifthe Administrator cancels, You will receive a refund equal to the unearned pro rata PurchasePrice less the cost of any repairs made.New York only: You may, within twenty (20) calendar days of receipt, reject and return thisService Contract. Upon return of the Service Contract within the applicable time period, if noclaim has been made under the Service Contract, You will be refunded the full Purchase Priceof the Service Contract. A ten percent (10%) penalty per month shall be added to a refund thatis not paid or credited within thirty (30) days after return of the Service Contract. This provisionapplies only to the original purchaser of this Service Contract. CANCELLATION: In the event Wecancel this Service Contract, We will mail a written notice to You at Your last known address atleast fifteen (15) days prior to cancellation with the reason for cancellation. But We are notrequired to mail You written notice if the reason for cancellation is non-payment of the providerfee, a material misrepresentation, or a substantial breach of duties by You relating to the Propertyor its use.North Carolina only: REGULATION: The purchase of a Service Contract is not required inorder to obtain financing for the covered Product. CANCELLATION: The Administrator may notcancel this Service Contract except for non-payment by You or for direct violation of the terms

PP21744A_Jared bro 3/29/07 3:52 PM Page 1

DRAFTDRAFTWho will do the work?

All repairs will be completed by one of our authorized repair centers.

What if my product can’t be repaired?If your product can’t be repaired, we will replace it with a comparable product oftype, quality and functionality as the original covered product.

Do I have any out-of-pocket costs with this Plan?No, there is no deductible required to obtain service.

If my jewelry needs service, what should I do?Simply bring it back to the store where you purchased it and we’ll take care of therest. Be sure to bring in your sales receipt. It will serve as proof of enrollment forthe covered merchandise. Or if you prefer, call 1-[XXX-XXX-XXXX], 24 hours a day,7 days a week.

JEWELRY PROTECTION SERVICE CONTRACT TERMS AND CONDITIONSThis Service Contract is not an insurance contract.

1) DEFINITIONS: The following terms shall have the following meaning:Service Contract Provider/We/Us/Our means the entity who is contractually obligatedto You under the terms of this Service Contract. This Service Contract is between You andUs. In California, the Service Contract Provider is Sureway, Inc. In Florida, the ServiceContract Provider is AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA. InMassachusetts, the Service Contract Provider is the Retailer. In all other states, the ServiceContract Provider is Federal Warranty Service Corporation, [P.O. Box 105689, Atlanta, GA30348-5689, 800-xxx-xxxx].Service Contract indicates a service contract, which You have purchased for the Productdescribed on Your sales receipt.Service Contract Holder/You/Your indicates the purchaser of this Service Contract, asdescribed on the sales receipt and a resident of the United States.Administrator indicates the entity who is responsible for the administration of this ServiceContract. Federal Warranty Service Corporation, [P.O. Box 105689, Atlanta, GA 30348-5689, 1-866-266-8668] is the Administrator of this Service Contract in all states exceptFlorida.Retailer indicates the store where You purchased the Product(s) and this Service Contract.Provider Fee/Purchase Price indicates the consideration paid by You for the ServiceContract.Product(s) indicates the item(s) that You purchased concurrently with and specificallycovered under this Service Contract.Breakdown means the mechanical or structural failure of the Product caused by defectsin workmanship and/or materials, or as a result of normal wear and tear except asexcluded herein.

2) INSTRUCTIONS: You must present this Service Contract and Your sales receipt for anyProduct(s) repair.

3) LENGTH OF COVERAGE: The coverage period for this Service Contract begins on thepurchase date as shown on Your sales receipt and extends for the lifetime of the Product.In the event Your Product(s) is being serviced by an authorized service center when theService Contract expires, the term of the Service Contract will be extended until the coveredrepair has been completed.

4) WHAT IS COVERED: Service performed hereunder shall consist of labor and partsnecessary to restore Your Product to like new condition as the result of a coveredBreakdown. Our aggregate limit of liability is the lesser of the Purchase Price You paid forthe Product or replacement with a product of similar features and value.THIS CONTRACT IS INCLUSIVE OF THE MANUFACTURER’S WARRANTY; IT DOES NOTREPLACE THE MANUFACTURER’S WARRANTY, BUT PROVIDES CERTAIN ADDITIONALBENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY. LOSSES COVEREDBY THE MANUFACTURER DURING THE MANUFACTURER’S WARRANTY PERIOD ARE NOTCOVERED UNDER THIS CONTRACT.

5) MAINTENANCE [AND INSPECTIONS]: You are responsible for performing allmaintenance required by the original manufacturer’s warranty or Retailer’s warranty and thisService Contract. [You are required to have Your Product inspected [semi-annually] by theRetailer from whom You purchased the Product or the Retailer’s agent.] Failure to performrequired maintenance [and inspections] may void this Service Contract.

6) IF YOU NEED SERVICE: You may take Your Product to the Retailer from which it waspurchased or contact the Administrator 24 hours a day, 7 days a week at [1-800-852-2244] for instructions on obtaining repair or replacement of Your covered Product. Have thisService Contract and Your sales receipt handy and be prepared to tell Us which coveredProduct requires service and the nature of the problem. If Your Product requires service, Wewill pay for shipping the Product to our authorized service center for the performance of therepairs. Your Product will be opened in a secure environment, its authenticity verified, anddamages assessed to ensure coverage under this Service Contract. Should the productreceived from You not be the Product for which coverage was purchased, the product willbe returned to You without repair at Your own expense.

7) DEDUCTIBLE: There is no deductible required to obtain service under this Service Contract.8) AVAILABLE PLANS: The following plans are available under this Service Contract. The

plan(s) available for Your covered Product(s) is as indicated on Your sales receipt.JEWELRY PLAN: As the result of a covered Breakdown, or loss of precious or semi-precious stones due to defective mounting in the setting, [(does not include the primarycenter stone),] We will repair or replace Your covered Product. Coverage includes: kinks orknots, dents, chips, breaks, cracks, thinning ring bands, gouges, and scratches. [This Planalso covers [one] ring resizing at no cost to You during the initial term of the ServiceContract. Ring resizing eligibility begins thirty (30) days after Service Contract purchase.]WATCH PLAN: As the result of a covered Breakdown, We will repair or replace Yourcovered watch. Coverage includes damage due to broken cases, bands, clasps; scratchedor broken crystals; bezels, broken or dented crowns, stems, and broken movements. [ThisPlan also covers one battery replacement at no cost to You during the initial term of thisService Contract.]

LIFETIME JEWELRYEXTENDED SERVICE PLAN*

PROTECT YOUR PURCHASE TODAY AND ENJOY

PEACE OF MIND FOR A LIFETIME!

Valuable coverage is provided for:

• Kinks or knots • Dents • Chips • Breaks

• Cracks • Thinning Ring Bands • Gouges

• Scratches • Loss of stones

• Ring sizing*

• Stretched or broken pearl strands

• Breakdowns caused by defects inworkmanship and/or materials, or as a result of normal wear and tear

*See Terms and Conditions for complete details,

including exclusions and limitations.

Protect your precious purchases with the Lifetime Jewelry Extended Service Plan

Don’t forget to bring your

jewelry in for maintenance

every 6 months!

9) NON-REPAIRABLE PRODUCTS: If We, in Our sole discretion, determine that a Productis not repairable, or where the cost for repair may exceed the purchase price You paidfor the Product, We will replace the Product with a product of comparable type, qualityand functionality as the original covered Product. The replacement product shall notexceed the retail purchase price of the original covered Product. If We elect to replaceYour covered Product and a replacement product is not available,We will pay You a cashsettlement. The amount of the cash settlement shall not exceed the current retail cost ofa replacement product of like kind and quality; and, such retail cost shall not exceed theretail purchase price You paid for the original covered Product. Replacement of acovered Product or payment of a cash settlement will fulfill this Service Contract in itsentirety and will cancel and discharge all further obligations under this Service Contractand shall not be transferable to any replaced product, unless otherwise required by statelaw. If We replace Your covered Product, the original Product becomes Our property.

10)PARTS: Materials furnished as replacements for parts will be drawn from our repairservice contractor’s inventory of new or used parts and components. These materialswill be furnished under provisions of the manufacturer’s warranty while still in effect andthen by Our service contractor during the remainder of its term of coverage.

11) SERVICES NOT COVERED: This Service Contract does not cover service, repair,or replacement necessitated by any loss or damage resulting from:a) any cause other than normal usage, such as, but not limited to loss or

damage due to misuse, abuse or neglect; unauthorized repairs;b) accidental damage;c) lack of manufacturer’s recommended maintenance/instructions;d) parts failure due to a manufacturer’s recall, regardless of the

manufacturer’s ability to pay for such repair;e) any and all pre-existing conditions that occur prior to the effective date

of this Service Contract;f) inherent design defect in the Product including but not limited to

flaws in gemstones;g) introduction of foreign objects into the product, tampering with prongs,

bezels or other elements designed to secure stones, unauthorizedproduct modifications or alterations;

h) any Product which contains mechanical or electronic componentsnormally designed to be replaced by the purchaser during the life of theProduct;

i) rust, corrosion, fire, collision, vandalism, water damage if used underconditions which exceed the manufacturer’s specifications, windstorm,hail, earthquake, theft or burglary, negligence, transport, riot, acts of God,or any other peril;

j) war, whether declared or undeclared, terrorism, insurrection, revolution,rebellion, destruction or seizure for military purpose, discharge ofchemical, biological or nuclear weapons, radioactive contamination;

k) damage or loss resulting from failure to obtain repairs necessary tomaintain the integrity of the Product.

l) Products that are lost and/or mysteriously disappear;m) Any loss other than a covered Breakdown;n) damage that is not reported to the Administrator within thirty (30) days

after the expiration of this Service Contract;o) Loss of use while the Product is at a repair facility or otherwise

awaiting parts;p) serial numbers which have been altered or removed;q) any type of accessory or alterations;r) dents, scratches, or kinks, etc. unless caused by normal wear

and tear; s) IN NO EVENT SHALL THIS SERVICE CONTRACT BE LIABLE FOR SPECIAL,

INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHETHER INCONTRACT, TORT, OR NEGLIGENCE;

t) This Service Contract does not cover claims arising from any breach ofimplied or expressed warranty of merchantability or fitness of theProduct from the manufacturer.

12) PRODUCTS NOT ELIGIBLE FOR COVERAGE: This Service Contract does notprovide any service for Products used for commercial purposes, refurbishedProducts, or Products sold “as is.” [This Service Contract does not provide coveragefor consumables.]

13) RENEWALS: At Our option, We may renew the Service Contract; however, We are notobligated to offer You another Service Contract upon termination of this ServiceContract or to accept a Service Contract order, in the event You tender one.

14) TRANSFER: This Service Contract may be transferred by contacting the Administrator.The terms and conditions of this Service Contract cannot be modified in any way exceptby the expressed written agreement between You and Us.

15) CANCELLATION: You may cancel Your Service Contract within the first thirty (30) daysof purchase by either returning the Service Contract to the Retailer from whom You

The coverage you need and the peace of mind you deserve. Protect your purchases TODAY!

PP21744A_Jared bro 3/29/07 3:52 PM Page 2

ullam corper suscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ullam corper

11.suscipit lobortis nisl ut aliquip ex ea ommodo. Consequat ut dolore eu feugiat nulla luptatum.Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismodtincidunt ut laoreet doloresomo magna aliquam erat volutpat. Ut

12.wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor in hendrerit invulputate velit esse molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum dolor sit amet,

13.consectetuer ipiscing elit, sed diam. Dolore magna aliquam erat volutpat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim amin,quis nostrud exerci tation ullam corper suscipit lobor tis nisl ut

14. iquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tationullam corper suscipit lobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiatnulla luptatum.

1. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismodtincidunt ut laoreet oloresomo magna aliquam erat volutpat. Ut wisi eniis nisl ut aliquip ex eacommodo. Duis autem vel eum iriure dolor in hendrerit in vulput

2. ate velit esse molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam.Dolore magna aliquam erat volutpat. Ut wisi enim ad mini

3. m veniam, quis nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim amin, quisnostrud exerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodo consequat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ulla

4. m corper suscipit lobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiat nullaluptatum. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet doloresomo magna aliquam erat

5. volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulputate velit esse molest ie consequat. Vel illum dolore eu feugiat nulla luptatumzzril delenit. Augue duis dolore te nulla. Lorem ipsum

6. dolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat. Utwisi enim ad minim veniam, quis nostru d exerci tation ullam ut aliquip ex consequat. Ut wisienim amin, quis nostrud exerci tation ullam corper

7. suscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minim veniam,quis nostrud exerci tation ullam corper suscipit lob ortis nisl ut aliquip ex ea commodo.Consequat ut dolore eu feugiat nulla luptatum. Lorem ipsum dolor

8. sit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismod tincidunt ut laoreetdoloresomo magna aliquam erat volutpat. Ut wisi eniis nisl ut al iquip ex ea commodo. Duisautem vel eum iriure dolor in hendrerit in vulputate velit esse

9. molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit. Augue duis dolorete nulla. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magnaaliquam erat volutpat. Ut wisi enim ad minim veniam, quis

10.nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim ami n, quis nostrud exercitation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enimad minim veniam, quis nostrud exerci tation ullam corper


12.wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor in hendrerit invulputate velit esse molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum dolor sit amet,

13.consectetuer ipiscing elit, sed diam. Dolore magna aliquam erat volutpat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim amin,quis nostrud exerci tation ullam corper suscipit lobor tis nisl ut

14. iquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tationullam corper suscipit lobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiatnulla luptatum.


2. ate velit esse molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam.Dolore magna aliquam erat volutpat. Ut wisi enim ad mini

3. m veniam, quis nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim amin, quisnostrud exerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodo consequat.Ut wisi enim ad minim veniam, quis nostrud exerci tation ulla


5. volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor inhendrerit in vulputate velit esse molest ie consequat. Vel illum dolore eu feugiat nulla luptatumzzril delenit. Augue duis dolore te nulla. Lorem ipsum

6. dolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat. Utwisi enim ad minim veniam, quis nostru d exerci tation ullam ut aliquip ex consequat. Ut wisienim amin, quis nostrud exerci tation ullam corper

7. suscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minim veniam,quis nostrud exerci tation ullam corper suscipit lob ortis nisl ut aliquip ex ea commodo.Consequat ut dolore eu feugiat nulla luptatum. Lorem ipsum dolor

8. sit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismod tincidunt ut laoreet

doloresomo magna aliquam erat volutpat. Ut wisi eniis nisl ut al iquip ex ea commodo. Duis autemvel eum iriure dolor in hendrerit in vulputate velit esse

9. molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit. Augue duis dolore tenulla. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquamerat volutpat. Ut wisi enim ad minim veniam, quis

10.nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim ami n, quis nostrud exerci tationullam corper suscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ullam corper


12.wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor in hendrerit in vulputatevelit esse molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit. Augue duisdolore te nulla. Lorem ipsum dolor sit amet,

13.consectetuer ipiscing elit, sed diam. Dolore magna aliquam erat volutpat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim amin, quis nostrudexerci tation ullam corper suscipit lobor tis nisl ut

14. iquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiat nullaluptatum.


2. ate velit esse molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit. Augueduis dolore te nulla. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam. Doloremagna aliquam erat volutpat. Ut wisi enim ad mini

3. m veniam, quis nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim amin, quisnostrud exerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodo consequat. Utwisi enim ad minim veniam, quis nostrud exerci tation ulla


5. volutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eum iriure dolor in hendreritin vulputate velit esse molest ie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit.Augue duis dolore te nulla. Lorem ipsum

6. dolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat. Ut wisienim ad minim veniam, quis nostru d exerci tation ullam ut aliquip ex consequat. Ut wisi enimamin, quis nostrud exerci tation ullam corper

7. suscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quisnostrud exerci tation ullam corper suscipit lob ortis nisl ut aliquip ex ea commodo. Consequat utdolore eu feugiat nulla luptatum. Lorem ipsum dolor

8. sit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismod tincidunt ut laoreetdoloresomo magna aliquam erat volutpat. Ut wisi eniis nisl ut al iquip ex ea commodo. Duis autemvel eum iriure dolor in hendrerit in vulputate velit esse












6. dolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat. Ut wisi

enim ad minim veniam, quis nostru d exerci tation ullam ut aliquip ex consequat. Ut wisi enim amin,quis nostrud exerci tation ullam corper





11.suscipit lobortis nisl ut aliquip ex ea ommodo. Consequat ut dolore eu feugiat nulla luptatum. Loremipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibh euismod tincidunt utlaoreet doloresomo magna aliquam erat volutpat. Ut





2. ate velit esse molestie consequat. Vel illum dolore eu feugiat nulla luptatum zzril delenit. Augue duisdolore te nulla. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magnaaliquam erat volutpat. Ut wisi enim ad mini

3. m veniam, quis nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim amin, quis nostrudexerci tation ullam corper suscipit lobor tis nisl ut aliquip ex ea commodo consequat. Ut wisi enimad minim veniam, quis nostrud exerci tation ulla



6. dolor sit amet, consectetuer adipiscing elit, sed diam. Dolore magna aliquam erat volutpat. Ut wisienim ad minim veniam, quis nostru d exerci tation ullam ut aliquip ex consequat. Ut wisi enim amin,quis nostrud exerci tation ullam corper












4. m corper suscipit lobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiat nulla

luptatum. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet doloresomo magna aliquam erat


























FPO FPO FPO FPO

PP22061A_bro 10/1/07 3:13 PM Page 1

NAME

STREET ADDRESS CITY/STATE/ZIP

E-MAIL PHONE DATE OF PURCHASE

STORE ADDRESS PRICE FOR COVERED ITEM SKU #

PRODUCT DESCRIPTION/STOCK/STYLE #

/ /( )

For your convenience, attach your receipt here!You must present your receipt for service.

JEWELRY PROTECTION SERVICE CONTRACT TERMS AND CONDITIONS

This Service Contract is not an insurance contract.














14. iquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo. Consequat ut dolore eu feugiat.










10.nostrud exerci tation ullam ut aliquip ex consequat. Ut wisi enim ami n, quis nostrud exerci tation

Protect your purchases today!

Who will do the work?All repairs will be completed by one of our authorized repair centers.

What is the length of coverage for this Plan?Two years from the date of purchase.

What if my product can’t be repaired?If your product can’t be repaired, we willeither replace it with a comparable piece oftype, quality and functionality, or issue analternate means of replacement.

Do I have any out-of-pocket costs with this Plan?No, there is no deductible required to obtain service.

Is this Plan transferable?Absolutely. This Plan is fully transferable which is great if you are purchasing a gift.

If your piece needs service, simply bring it back to the store

where you purchased it.

Or call 1-[xxx-xxx-xxxx], 24 hours a day, 7 days a week.

DATE STORE INSPECTOR R/O # AUTHORIZATION #

PRODUCT CONDITION (ADD COMMENTS)




ATTENTION JEWELRY ASSOCIATE: PLEASE FILL OUTTHIS SECTION ON CUSTOMER’S PURCHASE DATE.Plan also provides coverage against breakdowns

caused by defects in workmanship and/or materials,or as a result of normal wear and tear.

* See Terms and Conditions for complete details, including exclusions and limitations.

** Excluding primary center stone.

FPO

&Jewelry WatchProtection Plan

Frequently Asked Questions

&The Coverage You Need

The Peace of Mind You Deserve.

&Jewelry Cleaning Inspection Record

Note: You are responsible for performing allmaintenance required by the original manufacturer’swarranty or retailer’s warranty and the Jewelry &Watch Protection Plan.We recommend that you have your product inspectedevery 6 months by the retailer where you purchasedyour product. Failure to do so may void the Jewelry &Watch Protection Plan.

Your first inspection should occur on or before

____ / ____ / ____ .

Jewelry Coverage:

BreaksChipsCracksDents Gouges Kinks or knots Loss of stones** Scratches Thinning Ring Bands

Watch Coverage:

BandsBezels Broken Movements CasesClasps Crowns Crystals Stems

*

PP22061A_bro 10/1/07 3:13 PM Page 2

PP22061B-0907 mdjr© Assurant, Inc. 2007 For associate in-store use only. Not to be distributed to customers.

• Prompt, convenient service and repair

• Additional coverage not included in brand’s/designer’s warranty

• Protection of lifetime investments (engagement rings, special occasion pieces)

• Peace of mind knowing that theirjewelry or watch is protected against damage

Don’t forget to provide the protection plan brochure with

every protection plan purchase.

Customer Benefits Product Information


EVERY TIME!

• Two years of protection• Repair or replacement coverage• Covers 100% parts and labor• Fully transferable - great for gifts• Renewable (jewelry plan only)• 24/7 customer support

Jewelry• Repair or replacement due to normal wear and tear• Covers loss of stones (excluding primary stone)• Protection against:

• Kinks or knots • Cracks• Dents • Thinning ring bands• Chips • Gouges• Breaks • Scratches

Watches• Repair or replacement due to mechanical or

structural failure• Coverage includes damage to:

• Cases • Crystals• Bands • Crowns• Clasps • Broken movements• Bezels • Stems

PP22061B_pocket guide 10/1/07 3:15 PM Page 1

Q: Are there any deductibles or hidden fees withthe Jewelry & Watch Protection Plan?

A: There are no deductibles or hidden fees associated with thisprotection plan. When your jewelry or watch needs repair,the work is completed free of charge to you. In addition, allshipping charges are also covered by the protection plan.

Q: When does my protection plan become effective?A: The protection plan is effective immediately

upon purchase.

Q: Why should I purchase this protection planinstead of just insuring my pieces?

A: The Jewelry & Watch Protection Plan covers repairs notcovered by insurance plans, such as damage due toeveryday wear and tear. Additionally, lost stones other thanthe primary stone will be replaced at no charge. Mostinsurance policies do not cover repair work; they onlycover for loss and have deductibles to satisfy.

Q: How do I get my pieces repaired?A: If you need service, please bring your jewelry or watch

back to the store where you made your purchase. If this is not convenient, you may call the toll-free number onyour protection plan brochure for other shipping options.

Q: Can I take my piece anywhere to be repaired?A: With the protection plan, you won’t need to take your piece

anywhere else. Simply return to the store where you madeyour purchase and we will take care of the repair. If this isnot convenient, you may call the toll-free number on yourprotection plan brochure for other shipping options.

* Coverage begins immediately. To obtain service, the customer simply returns to the store. If a store is notconvenient, the customer may contact the administrator at the number referenced in the customer brochure.

Jewelry Renewal Plan is only available on merchandise that has a valid, prior Jewelry Protection Plan.

• Not available for watches.• Proof of purchase must be provided for the original protection plan.• Use the Renewal SKU for renewals.• Write on the renewal receipt a description of the item covered including SKU

number of the item.• Attach the renewal receipt and the original receipt to a customer brochure.• Remind your customer to return for maintenance every (six) 6 months.

Jewelry 2 Years of Coverage*

“It’s tooexpensive!”

I understand. But if you think about it, repair and replacement costs may be double or triple the cost of thisprotection plan. Plus, repairs areperformed with no out-of-pocket expenseto you. Wouldn’t it be nice to have peaceof mind knowing you’re protected?

We definitely carry quality jewelry andwatches, but this protection plan coversthe everyday normal wear and tear thatoccurs on every piece of jewelry orwatch. Our protection plan will ensurelong-term enjoyment and protection fromthe unexpected to ensure your piece willalways look “like new”.

That is what I always said, too, until(provide an example). The cost of thisprotection plan is a fraction of what therepair or replacement cost would be.

The great thing about this protection planis that if your piece breaks, no matter howmany times, we will repair it for you. Ifwe can’t repair it to “like new” condition,we’ll replace it with a like piece orprovide a cash option so that you maypurchase another piece.

Why risk the costly repair bills? For justpennies a day, you will have peace ofmind knowing that if something happens,you are covered.

“Don’t you sell qualityproducts?”

“My pieces never break.”

“If it breaks, I’ll just

purchase another one.”

“I’ll take mychances.”

Watch 2 Years of Coverage*

Jewelry Renewal Plan 2 Years of Coverage*

Handling Objections – Practice Sessions Pricing Frequently Asked Questions

SKUxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Per Month$x.xx$x.xx$x.xx$x.xx$x.xx$x.xx$x.xx$xx.xx$xx.xx

Plan Price$x.xx$xx.xx$xx.xx$xx.xx$xx.xx$xxx.xx$xxx.xx$xxx.xx$xxx.xx

Product PriceUp to $xx.xx

$xxx - $xxx.xx$xxx - $xxx.xx$xxx - $xxx.xx

$x,xxx - $x,xxx.xx$x,xxx - $x,xxx.xx$x,xxx - $x,xxx.xx

$xx,xxx - $xx,xxx.xx$xx,xxx - $xx,xxx.xx















PP22061B_pocket guide 10/1/07 3:15 PM Page 2


Ask ab

out our

See

asa

les a

ssoc

iate

fordeta

ils.

PP22061F-0907 mdjr© Assurant, Inc. 2007

Customer Benefits• Prompt, convenient service

and repair

• Additional coverage not included in the brand’s/designer’s warranty

• Protection of a treasured investment

• Peace of mind knowing thatpurchase is protected against damage and costly repairs

• Increased customer satisfaction

Store Benefits• Reduced returns

• Satisfied customers/increased customer satisfaction

• Happy Customers = Repeat Customers

• Increased profits

• Increased sales


EVERY TIME!

PP22061F_poster 10/1/07 3:16 PM Page 1

G i f t C a r d

G i f t C a r d

G i f t C a r d

G i f t C a r d

G i f t C a r d

Company Logo Here

Includes:• High Performance Wireless Router• One Wireless USB 2.0 Adapter• Range: Up to 330’ indoors; 990’ outdoors• One Ethernet Cable• One USB Cable• Network Management and Security Software included• Quick Start Poster• User Guide• One installation software CD-ROM• One-year Protection Plan – up to $1,500 (covers all

network hardware) • One-call, toll-free installation assistance• AC power adapter

G+108 Mbps

1-yrprotection plan

Up to $1,500

TechSupport

(Telephone Technical Support 24/7)

MultipleWireless PC Connections

Your all-in-one wireless network solution.

• Hardware • Software • Network Security and Protection • Technical Support • It’s all inside!

((( (((

FPO

WinBox Software and Protection Features:Easily installed software includes:• Tutorial Wizard for home network set-up• Automated configuration for sharing of Internet access, drives, files, folders,

photos and printer.

Self-Service Support System• Self-service system provides “one-click” solutions to your network problems• Automated information gathering process

for faster problem resolution• Automated tutorials and FAQs• Personalized updates

Telephone Technical Support: 24 hours a day, 7 days a week, 365 days a yearAnytime of the day or night, an expert technical staff is at your disposal. Call thetoll-free number whenever you are stuck with a network problem. Our fullytrained technicians will be on hand to help you resolve the problem.

One Year Protection – up to $1,500 (covers all network hardware)Protects your investment against mechanical breakdown on up to 1 broadbandmodem, 1 network router, 1 wireless adapter and [SupportSoft??] Installation Software.

Wireless Home Network Solution provides:• Automated software installation and set-up of your home networking system• On-going hardware, software and “how-to” support for your home network• Single, 24/7 “800” phone support number

Warranty Coverage Includes:Software Installation CD PLUS 1-Year ESC on Networking GearSoftware Installation CD PLUS 24/7 Phone Tech Support PLUS 1-YearWarranty Coverage on Networking Gear (1 Broadband Modem, 1 NetworkRouter, 1 Wireless Adapter, and [SupportSoft??] Installation Software).

Router Features/Specifications:Wireless Features• IEEE 802.11 B/G/G+• Security WEP, WPA 1.0-PSK• Packet bursting via 802.11g+• Upgradable to 802.11i, 802.11e, WMM• High gain removable antenna

Connectors• Power: Barrel connector• DSL: 6-pin (RJ-11)• Four Ethernet: 8-pin RJ-45• USB: Standard in U.K. optional in

U.S. and Europe

Protocol Features• Bridge Encapsulation per RFC1483• Logical Link Control/Subnetwork

Access Protocol (LLC/SNAP)• PPPoE Support• PPPoA Support• ATM SAR: Internal to Modem

System Requirements for Ethernet• Pentium Class PC or above• Microsoft Windows 95, 98, 2000,

ME, NT 4.0 or XP installed• Macintosh OS 9.X or OS X installed• Operating system CD• Internet Explorer 4.x or Netscape

Navigator 4.x or higher• 32 MB RAM• Ethernet 10/100 Base-T interface• 10 MB of free hard drive space• TCP/IP Protocol installed

LED indicators• DSL/RDY, Wireless, Ethernet, Power, Internet

Routing• Up to 235 users• NAT, DHCP, DNS• Integrated Packet Filtering Firewall

Adapter Features/Specifications:• Data transfer rate: Up to 11 Mbps• Interface Slot type: USB• Auto Detecting: Yes• Auto Sensing: Yes• System Requirements: Windows 98, NT 4.0,

2000, ME• LAN connection: Wireless• Wireless Standard: 2.4GHz

WinBox is a self-contained, easy-to-install, easy-to-use, network solutionthat provides you with everything you need to set-up a home wirelessnetwork and provide technical support and one-year extended servicecontract. All in one box!

PP21201A-0506 jajr© Assurant, Inc. 2006

Your all-in-one wireless network solution.

PP21201E-0406 jajrWINBox© Assurant, Inc. 20061 a

b C

Anytime of the day or night, an expert technical staff is atyour disposal. Call the toll-free number whenever you arestuck with a network problem. Our fully trained technicianswill be on hand to help you resolve the problem.

Anytime of the day or night, an expert technical staff is atyour disposal. Call the toll-free number whenever you arestuck with a network problem. Our fully trained technicianswill be on hand to help you resolve the problem.

Anytime of the day or night, anexpert technical staff is at yourdisposal. Call the toll-freenumber whenever you arestuck with a network problem.

FPO

FPO

2 • Make sure to identify and familiarize yourself with all the components.• Place CD into computer. When Installer begins, follow installation instructions.

A CD ROM drive and Broadband Internetconnection are required to use this product.

OPENED SOFTWARE WILL BE EXCHANGED ONLY FOR THE SAME TITLE.

The use of this product is subject to the acceptance of the AssurantSolutions Software User License Agreement included in this box.

FPO

12345”67890 50

FPO

A CD-ROM drive and Internet connection are required.

Upon registration of Internet Security System with Panda Platinum 2006 Internet Security, the purchaser must agree to the terms and conditions of both the Plan administratorand the Panda Software User License Agreement. THE FOLLOWING STATEMENT IS A LIMITED EXPLANATION OF THE TERMS OF SERVICE. If a Virus alters the normal operation ofthe purchaser’s computer, The Plan will provide online, telephone and repair technician support. The Plan will pay for reformatting and/or reconfiguring the operating system ofthe purchaser’s computer. In specific circumstances, hardware repair will be authorized should online and telephone support be unable to recover the virus damage. The Planis not responsible for the installation or reinstallation of any software or data other than the computer operating system. Eligibility for telephone repair and repair services beginson the day you register. Registration must occur within 90 days of purchase. INTERNET ACCESS IS REQUIRED FOR ACTIVATION AND SUPPORT. Panda Software and the Panda logoare copyright and registered trademarks of Panda Software. Other brands and products are trademarks of their respective holders. All rights reserved.

PP21261A-0406 mdjrInternet Security System© Assurant, Inc. 2006© 2006 Panda Software

OPENED SOFTWARE WILL BE EXCHANGED ONLY FOR THE SAME TITLE.The use of this product is subject to the acceptance

of the Panda Software User License Agreement included in this box.

One Year of Tech SupportTech Support and PandaLabs experts are available 24hours a day, 365 days a year to provide a rapidresponse whenever you need it. Includes 24h e-mailand Internet Tech Support, 24h SOS Virus againstunknown viruses and daily updates.Daily Automatic UpdatesUnlike other antivirus programs, Internet SecuritySystem is updated at least once a day to protect youagainst viruses and other threats. Updates are donethrough your Internet connection so you can continueto work without distractions.Preventative AlertsInternet Security System warns you when there is ahigh risk of infection on the Internet. This informationis sent directly to your PC desktop.Install It and Never Worry About Viruses and Spyware Again!User-friendly system takes care of all your securityneeds: scans and eliminates viruses automatically,protects your information, provides daily updates.

IMPORTANT:Before beginning installation of Lenovo’s Internet Security System with Panda Platinum 2006 Internet Security, all pre-installed antivirus software must be

uninstalled, and any existing firewall software must be turned off.

One

year

ofprotection – up

to$1,5

00

Includes:● Advanced Antivirus Technology● TruPreventTM Technologies

Blocks unknown viruses other antivirus products cannot detect.● Antispyware● Advanced Firewall Protection● Privacy Control● Wi-Fi Network Protection● Antiphishing● Antispam● Web Content Filtering with Parental Control

Plus:● One year of protection – up to $1,500● One year of 24/7 tech support

Minimum requirements for installing Panda Platinum 2006 Internet SecurityProcessor: Pentium 300 MHz; RAM: 128 MB; Hard disk: 160 MB free space; Operating System:Windows® XP/2000 Pro/Me/98 (for Windows® XP/2000 Pro, you must have administrator rights).Browser: Internet Explorer 5.01 or later.

FPOPRINTER WILL

CONVERT04003326457 50

One

year

ofprotection – up

to$1,5

00

Automatic Detection and Elimination of All Types of VirusesDetects and eliminates all types of viruses, worms and Trojans. Onceinstalled, it prevents any nasty surprises when sending and receiving e-mails, downloading files or working on the Internet. And, it automaticallyrepairs the damage to your operating system inflicted by viruses.

TruPreventTM TechnologiesOffers a double layer of protection against unknown viruses andintruders. TruPreventTM Technologies is able to detect unknown threatshours before your antivirus software has even been updated.

Firewall/Wi-Fi Network ProtectionTurns your PC into a security fortress blocking hackers and intrudersfrom destroying or stealing your information. Also prevents intrudersfrom entering your PC through Wi-Fi connections.

AntispywareProtects your privacy and keeps your PC trouble-free. Detects andeliminates spyware and other annoying programs that record yourInternet usage and report it to unauthorized parties, cause systemslowdowns, install junk programs without your permission, etc.

AntiphishingProvides total peace of mind when banking and shopping online. Protectsagainst digital fraud, such as forged e-mails pointing to spoofed websitesthat deceive users into revealing confidential information. Also blocksdialers that redirect modem connections to high-cost toll numbers.

One Year Service Agreement with Tech SupportEnjoy peace-of-mind protection knowing that virus-related damage toyour hardware or operating system will be repaired at no additional cost,up to $1,500.

Choose the product that’s right for you

Advanced Antivirus Technology

TruPreventTM Technologies

Antispyware

Firewall/Wi-Fi Network Protection

Antiphishing

Advanced Firewall Protection

Privacy Control

Antispam

Web Content Filtering withParental Control

✓ ✓

✓ ✓

✓ ✓

✓ ✓

✓ ✓

✓

✓

✓

✓

Internet Security System Antivirus SystemFeatures

Allrigh

ts reserved

. All other brand names or trademarks are the properties of their respective holders.

The software Panda Platinum 2006Internet Security System containedin this CD has been reproduced on the authority of Panda Software byFederal Warranty, and FederalWarranty is responsible for anydefect in the media. Panda Platinum2006 Internet Security copyrightPanda Software.

On

eyear

ofprotection – up

to$1,5

00

PP21261B-0406 mdjrInternet Security System© Assurant, Inc. 2006© 2006 Panda Software

IMPORTANT:Before beginning

installation, all pre-installedantivirus software must be uninstalled, and any

existing firewall softwaremust be turned off.

PP21261_CD Label 5/1/06 9:53 AM Page 1

User’s Guide

IMPORTANT!Read before installing.Activation Code on back of booklet.

For installation questions or help, call us at 1-[XXX-XXX-XXXX] or [email protected] mdjr

Internet Security System© Assurant, Inc. 2006© 2006 Panda Software

Your Activation Code is below:During the installation process, you will be prompted for it.

Code is case sensitive. Enter exactly as printed with no spaces.

After you register online, you will be provided this information via e-mail. Save a copy or write it here for future reference. You will need

to add this information in Panda’s configuration screen.

User Name: ______________________________________________

Password: ______________________________________________

Client Number: ______________________________________________

[LASERED ACTIVATION CODE GOES HERE]

One

year

ofprotection – up

to$1,5

00

PP21261_Booklet 5/1/06 9:51 AM Page 1

District Overall Manager Northeast Attach Rate

Anthony Bowman DIST 0321 PHILADELPHIA 21.33%

Hayden Weber DIST 0346 DELAWARE 20.67%

Cliff Sorrell DIST 0528 BROOKLYN 20.15%

Majid Waheed DIST 0348 QUEENS 19.16%

Jose Galvez DIST 0307 BRONX 19.07%

District Overall Manager Central Attach Rate

Mario Gonzalez DIST 0877 RIO GRAND VALLEY 21.32%

Juan Valdez DIST 0367 EL PASO 20.94%

Alex Salinas DIST 0699 BAY AREA 19.31%

David Brod DIST 0582 METRO HOUSTON 18.99%

Bill Villarreal DIST 0592 S. SAN ANTONIO 18.69%

Top District Managers

PP23046A-0809 mvjr© Assurant, Inc. 2009

Top District Managers

District Overall Manager Southeast Attach Rate

Sam Said DIST 0593 S. ALABAMA 22.75%

Bridgette Fredrick DIST 0406 N.E. ALABAMA 19.55%

Daniel Cory DIST 0357 PENSACOLA 19.24%

Adam Pinkey DIST 0694 GULFPORT/BILOXI 19.14%

Dan Parasiliti DIST 0781 NASHVILLE SOUTH 19.02%

District Overall Manager West Attach Rate

Michael Ayi-Bamah DIST 0530 S. CENTRAL LA 38.67%

Ramon Luna DIST 0941 DOWNTOWN LA 36.00%

Rafael Sanchez DIST 0938 SOUTHWEST LA 28.89%

Omar Bustios DIST 0334 VAN NUYS 20.05%

Dave Swanson DIST 0864 TACOMA 19.39%

PP23046B-0809 mvjr© Assurant, Inc. 2009

Protect your investment now with the RadioShack Wireless Service Plan.

Value of the RadioShack Wireless Service Plan

Replacement value of handset $___________

Cost of replacement battery $___________

Plan Chosen: ____________ Two-year repair plan $49.99

____________ Two-year repair plan $79.99 (with Accidental Damage)

____________ No coverage desired

The RadioShack Wireless Service Plan does not cover abuse, loss or theft.

Customer Signature:___________________________________

Associate Signature: ___________________________________

Today’s Date: _________________________________________

For more information about the RadioShack Wireless Service Plan, please refer to the plan brochure and addendum.

PP23041-0809 mvjr© Assurant, Inc. 2009

Wireless Plan ComparisonPlan Coverage RSWSP Sprint AT&T T-Mobile

Cost of Two-Year Coverage $79.99 $168.00 $119.76 $143.76

Claim Deductible $0 $50 $50 $40-$130

Number of Accessories Up to 4 0 1 0 Covered (Excludes Bluetooth)

Normal Wear and Yes Yes Yes Yes Tear Covered

Factory-Installed Battery Replacement Yes No No No

Loss/Theft No Yes Yes Yes

Accidental Damage Yes Yes Yes Yes

Replacement Service PlanIf it doesn’t work, relax. We’ll replace it!

2YRCovers: CD Players • Cordless Phones

• Wired

Headphones•MultimediaSpeakers•WeatherRadios•Microp

hone

s•C

ompu

ter K

eybo

ards

• And

muchmore!

Covers electronic items priced from $20 to $49.99Please ask to see the complete Terms and Conditions before purchasing this plan.

2YRYOUR

REPLACEMENT SERVICE PLAN PROVIDES:

• Hassle-free replacement• Customer service 24/7• No hidden fees or deductibles• Coverage from purchase date• Coverage for all brands• Full transferability (at no cost)

Backer of Front Flap

2YR

IDENTIFICATION STICKER

REPLACEMENT SERVICE PLAN

For service, call 1-800-433-5502 and give us the plan number


Covers electronic items priced from $20 to $49.99Please ask to see the complete Terms and Conditions before purchasing this plan.

Replacement Service Plan

[plan code]1-800-433-5502

S 1 0 0 4 5 7 8 6 7 5


1. Purchase an electronic item priced from $20 to $49.99.

2. Purchase the RadioShack Replacement ServicePlan that matches the price of your item.

3. Place sticker on product.

4. If something goes wrong, call us. We’ll handle the rest.

PP21906-0807 jajr © Assurant, Inc. 2007

REPLACEMENT SERVICE PLAN2YR

Please ask to see the complete Terms and Conditions before purchasing this plan.

FPO

FPO

PP21811A-0507 jajrComputer Online Backup System© Assurant, Inc. 2007

Precious photos and important documents are irreplaceable — back ’em up!

Important!Activation Information Enclosed.

Read Terms of Use before Installing.

RadioShackComputer Online Backup System

The Radio Shack Computer Online Backup Systempowered by Carbonite is ...

• Easy Nothing to learn, no hardware

to buy

• Automatic Works in the background; won’t slow

down your computer

• Unlimited Lets you back up only the files

you want to protect

• Secure Files are encrypted before they leave

your PC for secure transfer and storage.

No one else can read them.

• Protected Your files are easily retrieved through a

secure Internet connection, whenever

you need them.

powered by Carbonite

PP21811A_CD_Sleeve 5/1/07 10:32 AM Page 1

PP21811B-0507 jajr © Assurant, Inc. 2007

All rights reserved. All other brand namesortrademarksarethepropertiesoftheirrespectiveholders.

IMPORTANT:Before beginning installation

of Radio Shack Computer OnlineBackup System, powered

by Carbonite, all [pre-installed anti-virus software] must beuninstalled, and any existing[firewall software] must be

turned off.

The software [Computer Online Backup System]contained in this CD has been reproduced on

the authority of Carbonite by [Federal Warranty,]and [Federal Warranty] is responsible for any

defect in the media.[Carbonite copyright Carbonite, Inc.]

RadioShackComputer Online Backup System

powered by Carbonite

Installation Diskfor Computer Online

Backup System and Radio Shack Service Plan Terms and Conditions

Your Activation Code is below:During the installation process, you will be prompted for it.

Code is case sensitive. Enter exactly as printed with no spaces.

After you register online, you will be provided this information via e-mail. Save a copy or write it here for future reference. You willneed to add this information in Carbonite’s configuration screen.

User Name: ____________________________________________

Password: ____________________________________________

Client Number: ____________________________________________

Lorem ipsum dolor sit amet,consectetuer adipiscing elit. Seddiam nonummy nibh euismodtincidunt ut laoreet oloresomomagna aliquam erat volutpat. Utwisi eniis nisl ut aliquip ex eacommodo. Duis autem vel eumiriure dolor in hendrerit in vulput.

Late velit esse molestie consequat.Vel illum dolore eu feugiat nullaluptatum zzril delenit. Augue duisdolore te nulla. Lorem ipsum dolorsit amet, consectetuer adipiscingelit, sed diam. Dolore magnaaliquam erat volutpat. Ut wisi enimad mini.

Im veniam, quis nostrud exercitation ullam ut aliquip exconsequat. Ut wisi enim amin, quisnostrud exerci tation ullam corpersuscipit lobor tis nisl ut aliquip ex eacommodo consequat. Ut wisi enimad minim veniam, quis nostrudexerci volutpat. Ut wisi eniis nisl utaliquip ex ea commodo. Duis autemvel eum iriure dolor.

Dolor sit amet, consectetueradipiscing elit, sed diam. Doloremagna aliquam erat volutpat. Utwisi enim ad minim veniam, quisnostru d exerci tation ullam utaliquip ex consequat. Ut wisi enimamin, quis nostrud exerci tation.

Suscipit lobor tis nisl ut aliquip ex eacommodo consequat. Ut wisi enimad minim veniam, quis nostrudexerci tation ullam corper suscipitlob ortis.

Im veniam, quis nostrud exercitation ullam ut aliquip exconsequat. Ut wisi enim amin, quisnostrud exerci tation ullam corpersuscipit lobor tis nisl ut aliquip ex eacommodo consequat. Ut wisi enimad minim veniam, quis nostrudexerci volutpat. Ut wisi eniis nisl utaliquip ex ea commodo. Duis autemvel eum iriure dolor in hendrerit invulputate velit esse molest ieconsequat. Vel illum dolore eufeugiat nulla luptatum zzril delenittation sensi eum consequat.

FPO

copy pending terms of use.

Terms of Use

[LASERED ACTIVATION CODE GOES HERE]

To install, log on to www.radioshack.com/carbonite

Call [1-XXX-XXX-XXXX], if you encounter any problems during installation.

PP21811A_CD_Sleeve 5/1/07 10:32 AM Page 2


REMEMBER ...• Most mfr. warranties cover 1-year

parts and labor

• Most Home Component Audio mfr. warranties cover 2-year parts and labor

• Mega Performance Guarantee:Up to 5 years of protection

Ask your sales associate for details.

Administrator

Text Box

NFM POS COLLATERAL


REMEMBER ...• Most mfr. warranties cover 1-year

parts and labor




Up to 3-year protection planIf we can’t fix it,we’ll replace it!

Mega Performance Guarantee


® PP22593C-1208 mdjr© Assurant, Inc. 2008


Up to 2-year protection plan

Mega ReplacementPlan


®

• Most mfr. warranties cover 1-year parts and labor

• Most Home Component Audio mfr.warranties cover 2-year parts and labor



REMEMBER ...

®

PP22593E-1208 mdjr© Assurant, Inc. 2008

REMEMBER ...

PP22593F-1208 mdjr© Assurant, Inc. 2008

• Most mfr. warranties cover 1-year parts and labor




PP22593G-1208 mdjr© Assurant, Inc. 2008

DON’TFORGET5-YEARMEGAPERFORMANCE GUARANTEE

GIVE YOURPRODUCTthe MPGADVANTAGE 5YR

Ask your sales associate for details!PP22593H-1208 mdjr © Assurant, Inc. 2008

PP22593J-1208 mdjr © Assurant, Inc. 2008

REMEMBER ...• Most mfr. warranties cover

1-year parts and labor• Most Home Component Audio mfr.

warranties cover 2-year parts and labor• Mega Performance Guarantee:

Up to 5 years of protection


in0in2

Text Box

Static cling

History of Nebraska Furniture Mart®

1893

19171937

1950s 19701975

1980

Rose Gorelick (Mrs. B.) is born inShirdeen, Russia,outside of Minsk. Rose Blumkin begins

Nebraska FurnitureMart in the basementof her husband’sdowntown shop.

Electronics andappliances are added to thestore. NFM’sgrowing successleads to movesto variousdowntownlocations and2205 Farnambecomes theflagship store. A new Omaha retail

location is added onSouth 72nd St.,supplementing the22nd & Farnamdowntown store.

The 72nd St. storebecomes the sole

Omaha location.

A devastating F4 tornadototals the new store on72nd St. Mrs. B. and LouieB. simply rebuild the storeon the same spot, biggerand better.

A simple hand-shakebetween legendaryinvestor Warren Buffettand Rose Blumkin seals a $60 million deal thatadds NFM to theBerkshire Hathaway fold.

Mrs. B. works at NFMuntil she’s 103.

Remodel of Omahastore. NFM’s Iowastore moves toClive, a DesMoines suburb,now sellingflooring, appliancesand Sonyelectronics.

A state-of-the-art warehouse and distributioncenter opens on Omaha’s campus and also

includes a totally updated Mrs. B.’s ClearanceCenter and Factory Outlet store.

A third store is opened in KansasCity, Kansas, with 750,000 square

feet of retail and distributing space.

A warehouse and distribution center, similarto the one in Omaha, is added to the Kansas

City store. NFM’s website www.nfm.comgets an extreme makeover; customers can

now shop and pay their bills on-line.

Major renovation to the Applianceand Electronics

store in Omaha.

19831993

1994

1997 20002001

2002 20032006

2007

A new building, the“Mega-Mart”, is addedto house Electronics &

Appliances, whichbecome their own

divisions. Modernizationupdates also occur tothe store and rest of

77-acre campus.

NFM purchasesHomemakers, afurniture storebased in DesMoines, Iowa.

NFM opens a secondstore in Des Moines,Iowa, selling onlyappliances.

Roseimmigrateswith herhusband,IsadoreBlumkin, toAmerica.

1998

NFM website showsup for the first timeon the internet.

PP22110A-0508 mdjr © Assurant, Inc. 2008

System RequirementsMicrosoft® Windows 2000, Windows XP; PCwith Pentium-compatible processor 500 MHz orhigher; 256 MB RAM; 800 x 600 or higherresolution; Microsoft .NET Framework version1.1.4322 (included); Microsoft Internet Explorer6.0 or later

Supported E-mail ProgramsPOP3 (Outlook Express, Outlook, Eudora,Netscape, IncrediMail, Thunderbird); MAPI(Outlook); Web (MSN/Hotmail or e-mail accountwith POP3 access)

Supported Instant Messaging ProgramsAOL Instant Messenger 2.1 or later; Yahoo

Messenger 4.1 or later; Microsoft WindowsMessenger 3.6 or later; MSN Messenger 6.0 or later

Required for Toolbar Plug-inOutlook Express 6.0 or later;Outlook 2000, XP, 2003 or 2007; Eudora 6.0 or later; Thunderbird 1.5 or later.

Up to $2,500 protectionagainst virus-related damage

to your computer**see side for details

powered by

McAfee Internet Security Suite 2007

Internet Security System powered byMcAfee Internet Security Suite 2007provides an unparalleled combination

of PC and online protection.

Complete Internetand ExtendedService Protection

One-year protectionagainst damage caused by viruses – up to $2,500.Any virus-related damageto your hardware oroperating system will berepaired at no additionalcost, up to $2,500.

One year of e-mail and technical supportExpert help is available24/7 at no charge.

8-in-1 protectionOnline, identity and PC protection.

Continuous securityOur security service isalways protecting you and your family from the latest threats.

Constant updates and upgradesAutomatic installation of new software and daily updates.

30-day money-backguaranteeIf you aren’t completelysatisfied, get a full refund.

FPOPRINTER WILL

CONVERT

0400003326457 50

Upon registration of Internet Security System with McAfee Internet Security Suite 2007, the purchaser must agree to theterms and conditions of both the Plan administrator and the McAfee Software User License Agreement. THE FOLLOWINGSTATEMENT IS A LIMITED EXPLANATION OF THE TERMS OF SERVICE. If a Virus alters the normal operation of the purchaser’scomputer, The Plan will provide online, telephone and repair technician support. The Plan will pay for reformatting and/orreconfiguring the operating system of the purchaser’s computer. In specific circumstances, hardware repair will be authorizedshould online and telephone support be unable to recover the virus damage. The Plan is not responsible for the installationor reinstallation of any software or data other than the computer operating system. Eligibility for telephone repair and repairservices begins on the day you register. Registration must occur within 90 days of purchase. INTERNET ACCESS IS REQUIREDFOR ACTIVATION AND SUPPORT. McAfee, Inc. and the McAfee logo are copyright and registered trademarks of McAfee,Inc. Other brands and products are trademarks of their respective holders. All rights reserved.

Enjoy comprehensive support for your PC and a worry-free Internet experience.Our Internet Security System cleans viruses, helps stop spyware, blocks hackers, identifies spam,and protects your identity. Send e-mail and instant messages, share photos, and bank and shoponline with confidence, knowing that your PC is safe from Internet threats.

IMPORTANT:

Before beginning installation of Office Max’s Internet Security System powered byMcAfee Internet Security Suite 2007, all pre-installed anti-virus software must be



Internet Security System powered by McAfee Internet Security Suite 2007

powered byMcAfee Internet

Security Suite 2007

PP21610-1206 mdjrInternet Security System© Assurant, Inc. 2006© 2006 McAfee, Inc.

CCoonnttiinnuuoouuss sseeccuurriittyy24/7 virus and threatprotection fromMcAfee® AVERT® Labs.

CCoonnssttaanntt uuppggrraaddeess aanndd uuppddaatteessDaily updates automaticallyinstalled at no charge.

CCoonnttiinnuuaall pprrootteeccttiioonnA variety of renewaloptions to keep yourprotection current.

Worry-free Internet ExperienceInternet Security System powered by McAfee Internet Security Suite 2007:• Offers 8-in-1 protection for your identity, PC and

online experience.• Provides online security from identity thieves, spammers

and predators.• Protects your PC from viruses, hackers and spyware.• Backs up and restores your photos, music and important files.• Protects your online experience so you can surf the Web,

shop, bank, e-mail and instant message safely and securely.• Keeps your PC healthy and secure.• Backs up photos, music, videos and other important

files automatically.• Intercepts prohibited Web sites, unwanted activity and

offensive pictures to keep your family safe.• Simplifies security with the new and improved McAfee®

Security Center.• Warns you about sites which send spam, install adware or

attempt online scams.• Shields your PC around the clock: always on, always

protecting, always updating.

ComprehensiveSupportOne year ofprotection againstdamage caused by viruses – up to $2,500Enjoy peace-of-mindprotection knowing thatvirus-related damage to your hardware oroperating system will berepaired at no additionalcost, up to $2,500.

One year of tech supportExperts are available 24/7 via Internet, e-mail andtelephone to providesupport whenever you need it.

Ongoing peace-of-mind protection







powered by









FPOPRINTER WILL

CONVERT

0400003326457 50



IMPORTANT:







Security Suite 2007

































FPOPRINTER WILL

CONVERT

0400003326457 50



IMPORTANT:







Security Suite 2007





















powered by


Handset Extended Protection Plan1:■ Pays for shipping to and from your home■ You pay no deductible ■ Your handset repaired or replaced within 72 hours2

■ Coverage is for 2 years■ Covers all makes and models■ Coverage is effective from the date of purchase

1 Not available in all states.2 Replaced with a phone of like kind and quality. Based on available inventory.Out-of-stock phones may take longer.

Handset Extended Protection Plan is offered andadministered by Federal Warranty Service Corporation (in FL, American Bankers Insurance Company of Florida),an Assurant Solutions Company, specializing in extendedservice contracts since 1988.

Finally, a protection plan

designed especially for

your wireless phone!

For inquiries, please contact:Administrator

Federal Warranty Service CorporationP.O. Box 105689

Atlanta, GA 30348-56891-888-[XXX-XXXX]

Handset Extended Protection Plan

This is only a brief description of the Handset Extended ProtectionPlan. Certain restrictions, exclusions and limitations apply. For fulldetails, please refer to the Terms and Conditions that were mailedto you.

PP21400-0806 mdjrHandset Extended Protection Plan


PP214?? for Robert Payan 8/10/06 1:31 PM Page 1

WHAT IS THE HANDSET EXTENDED PROTECTION PLAN?1

It is a protection plan for your wireless phone thatextends your manufacturer’s warranty and provideselectrical or mechanical coverage and protection againstaccidental damage.

WHAT DOES THIS PLAN COVER?

If your wireless phone fails due to electrical ormechanical malfunction in the course of normal usageor is accidentally damaged, the Handset ExtendedProtection Plan will repair or replace it at no cost toyou.

2Plus, you’ll also receive these valuable features

and benefits:

■ Repair or replacement within 72 hours2

■ Payment for shipping to and from your home■ Coverage for all makes and models■ Coverage effective from the date of purchase

IS THERE A DEDUCTIBLE?

Never! For the life of your Handset Extended Protection Plan, you will never pay a deductible for any covered repairs.

1Not available in all states.2Replaced with a phone of like kind and quality. Based on availableinventory. Out-of-stock phones may take longer.

3In the course of normal usage.4Original sales receipt required.Certain restrictions, exclusions and limitations apply.Full Terms and Conditions available online atwww.[xxxxxxxxxxx]

■ 2 yearsof worry-free protection

Because the last thing you need is a failure to communicate.

■ Within 72 hours, the administrator will haveyour phone repaired or replaced2

For up to two years from the date of purchase(after the first 30 days), if your wireless phonefails,3 we’ll repair or replace it within 72 hours atno additional cost to you!2

■ Phone replacement

Nokia will replace your phone if you experience awireless electrical or mechanical failure,3 or sufferany damage to the phone.

After I purchase the Handset ExtendedProtection Plan, can I get a refund if I changemy mind?

If you are not completely satisfied with the HandsetExtended Protection Plan, you may cancel within 30days from the date of purchase for a full refund.

WHERE DO I ENROLL?

Right here, right NOW!

Tell your sales representative you want theHandset Extended Protection Plan

and worry no more!

■ Your phone repaired or replaced in

72 hours!

PP214?? for Robert Payan 8/10/06 1:31 PM Page 2

Administrator

Text Box

The Signal Website Redesign

M a j o r a p p l i a n c e

For more information, call 866.369.1031.

Service Plan

No worr ies , your p roduc t i s covered.

PP22892A-0809 mvjrMajor Appliance

© Assurant, Inc. 2009 Pub. No. [XXX-XXX-X]

Dependability Plus is a servicemark of Whirlpool Corporation.

DEPENDABILITY PLUSSM

PROGRAM

The obligor for this program varies by state. For obligor and administrator details, refer to the terms and conditions, which are available upon request. In Florida, this program is provided by UnIted ServIce ProtectIon, Inc., a member company of Assurant Solutions.

If we can’t repair it, we’ll replace it.**

Major applianceS

Our comprehensive service plan is simple. We cover 100% functional parts and labor after your

manufacturer’s labor warranty expires.

Your product is covered* ...• in-home service for major appliances

•Functional parts and labor coverage

•24/7 toll-free customer support

•Food loss protection up to $100 for refrigerators and freezers from date of purchase

•Powersurge protection up to $1,000 from date of purchase

•no deductible

•Nationwideservice

•Productreplacementwithacomparableproduct, if non-repairable**

We cover most major appliances, like ...•Refrigerators •Dishwashers

•Washers •Ranges

•Dryers •Cooktops

•Freezers •Compactors

If we can’t repair it — we’ll replace it!**

* All benefits are subject to certain limitations. Consult terms and conditions for complete details. Terms and conditions are available upon request.

**Replacement may be a new, repackaged or refurbished product of comparable quality and functionality or an amount equal to the replacement cost (excluding taxes and fees) of a similar product.

Replacement fulfills the Plan in its entirety (n/a in NV; in AZ, only a cash settlement fulfills the Service Plan.)

The obligor for this program varies by state. For obligor and administrator details, refer to the terms and conditions, which are available upon request. In Florida, this program is provided by UnIted ServIce ProtectIon, Inc., a member company of Assurant Solutions.

PP22892B-0809 mvjrConsumer Electronics

© Assurant, Inc. 2009 Pub. No. [XXX-XXX-X]

For more information, call 866.369.1031.

If we can’t repair it, we’ll replace it.*

Dependability Plus is a servicemark of Whirlpool Corporation.

Product Replacement & Repair Plan• Small applianceS

• electronicS

No worr ies , your p roduc t i s covered.

DEPENDABILITY PLUSSM

PROGRAM

Product Replacement Plan:if your product is under $300, we’ll replace* it with a comparable item, or give you a refund up to your purchase price (excluding taxes and fees).

Product Repair Plan:if your product is over $300, we’ll repair it during the plan term, or replace* it with a comparable item or give you a refund up to your purchase price (excluding taxes and fees).

Some Eligible Products Include:tVs, digital cameras, DVDs, projectors, camcorders, vacuums, home theater/car systems, and outdoor grills.

* Replacement may be a new, repackaged or refurbished product or an amount equal to the replacement cost (excluding taxes and fees) of a similar product. Replacement fulfills the Plan in its entirety (n/a in NV; in AZ, only a cash settlement fulfills the Service Plan.)

** All benefits are subject to certain limitations. Consult terms and conditions for complete details.

conSUmer electronicS

No worries. If you experience a functional part failure, we’ll repair or replace* your product after the manufacturer’s

labor warranty ends.** It’s that easy.

If we can’t repair it — we’ll replace it!*

Eligible Products

• Plasma TVs

• LCD televisions

• Home audio components

• VCR player/recorders

• DVD player/recorders

• Televisions

• Car stereos

• Speakers

• Cameras

• Coffee makers

• Compact refrigerators

• Countertop microwaves

• Food processors

• Rotisserie roasters

• Toaster ovens

• Wine coolers

• Vacuums

• Portable fans

• Window AC

And Much More!

PP21500-0207 mdjrV Assured Extended Service Programs© Assurant, Inc. 2007

Now you can stop worrying aboutyour appliances or electronics.

With an extended service plan,you’ll rest assured knowing yourproduct is covered, grantingyou years of enjoyment.

Additionally, you won’t have to spendcountless hours trying to find anauthorized technician to fix yourproduct. With one phone call, youcan eliminate your worries andreplace them with peace of mindknowing that your purchases are covered by the V Assured Extended Service Programs.

• small appliances • consumer electronics

Be Prepared Before the Repair!

Pro

tect

your purchase with the

VA

ssuredExtendedServiceProgr

ams.

•

IMPORTANT:Keep your sales receipt and this brochure for your records.

Why should you purchase a Service Plan?Even the best products can fail, and, when they do, repair or replacement can be costly. With the V Assured

Extended Service Programs, you’ll be protected fromthe expense of costly repairs during the life of

the plan.

Product problem? Don’t worry. You can get it repaired or replaced!

With the V Assured Extended ServicePrograms, you’re not alone. If your producthas a covered failure* while the plan is in effect, the plan is designed to see you through repairing or replacing your product.

Help is just a phone call away!Call us at 1-866-266-9470 – 24 hours a day, 7 days a week – to report yourproduct failure. We’ll arrange for service ifyour product needs repair, or issue you a Value City gift card if your productbreaks and needs replacement.

Program Highlights• Begins upon expiration of

manufacturer’s warranty• Repair Plan covers functional parts

and labor• Replacement with Value City gift card• Power surge protection – up to $1,000• No lemon policy• No hidden costs or deductibles• 24/7 toll-free customer support• In-home/carry-in coverage• Most brands covered• Transferable coverage


For service or more information, call 1-866-266-9470

24 hours a day, 7 days a week.

See a sales associate to enroll today and experience all the benefits

of our V Assured Extended Service Programs!

PP21500 bro 2/7/07 4:31 PM Page 1

Eligible Products

• LCD televisions

• Home audio components

• VCR player/recorders

• DVD player/recorders

• Televisions

• Plasma TVs

• Coffee makers

• Compact refrigerators

• Countertop microwaves

• Food processors

• Rotisserie roasters

• Toaster ovens

• Vacuums

• Portable fans

• Window AC

And Much More!

PP21500-0207 mdjrV Assured Extended Service Program© Assurant, Inc. 2007

Now you can stop worrying aboutyour appliances or electronics.

With an extended service program,you’ll rest assured knowing yourproduct is covered, granting youyears of enjoyment.

Additionally, you won’t have to spend countlesshours trying to find an authorized technician tofix your product. With one phone call, you caneliminate your worries and replace them withpeace of mind knowing that your purchases are covered by the V Assured Extended Service Program.

• Small appliances • Consumer electronics

Protect YourPurchases!

IMPORTANT:Keep your sales receipt and this brochure

for your records. These constitute your agreement.

Why should you purchase an extended service program?Even the best products can fail and, when they do, repair or replacement can be costly. With the V Assured Extended Service Program, you’ll be protected from theexpense of costly repairs during the life of the program.

Product problem? Don’t worry. You can get it repaired or replaced!With the V Assured Extended Service Program, you’re notalone. If your product has a covered failure* while theprogram is in effect, the program is designed to see youthrough repairing or replacing your product.

Help is just a phone call away!Call us at 1-866-266-9470 – 24 hours a day, 7 days aweek – to report your product failure. We’ll arrange forservice if your product needs repair, or issue you a Value City gift card if your product breaks and needs replacement.

Program Highlights• Begins upon expiration of manufacturer’s warranty• Repair covers functional parts and labor• Replacement with Value City gift card• Power surge protection – up to $1,000• No-lemon policy• No hidden costs or deductibles• 24/7 toll-free customer support• In-home/carry-in coverage• Transferable coverage (for a fee)


For service or more information, call 1-866-266-9470

24 hours a day, 7 days a week.

See a team member to enroll today andexperience all the benefits of our V Assured

Extended Service Program!

Value City is not the obligor or administratorof this program. Refer to the terms and

conditions for details.

PP21500 bro 3/19/07 9:29 AM Page 1

VALUE CITY DEPARTMENT STORES ELECTRONICS AND SMALL APPLIANCES SERVICE CONTRACT

This Service Contract is not a contract of insurance.DEFINITIONS: Hereinafter the following defined terms shall have the following meaning:Service Contract means the Service Contract which You have purchased for the Product(s)described on Your sales receipt.Service Contract Provider/We/Us/Our means the entity who is contractually obligated to Youunder the terms of this Service Contract. In California, the Service Contract Provider isSureway, Inc. In Florida, the Service Contract Provider is American Bankers Insurance Companyof Florida. In Massachusetts, the Service Contract Provider is the Retailer. In all other states,the Service Contract Provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta,GA 30348-5689.Service Contract Holder/You/Your means the purchaser of this Service Contract.Administrator means the entity who is responsible for the administration of this ServiceContract. Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-866-266-9470 is the Administrator of this Service Contract.Product(s) means the covered Product(s) that You purchased concurrently with this Service Contract.Service Contract Purchase Price means the consideration paid by You for the Service Contract.Retailer means the retail store where You purchased the covered Product(s) and thisService Contract.THIS SERVICE CONTRACT PROVIDES NO BENEFITS DURING THE TERM OF THEMANUFACTURER’S WARRANTY. THE TERM OF THIS SERVICE CONTRACT AND THECOVERAGE DESCRIBED HEREIN COMMENCE IMMEDIATELY UPON EXPIRATION OFTHE MANUFACTURER’S WARRANTY.ENTIRE CONTRACT: This Service Contract, together with Your Service Contract salesreceipt and any attached addendums shall collectively constitute the entire Service Contractrelating to Your coverage. The Product(s) for which You actually purchased coverage will be listedon Your Service Contract sales receipt.ELIGIBILITY: This Service Contract covers Product(s) used primarily for personal, family orhousehold purposes only. The Product(s) for which You actually purchased coverage will be listedon Your Sales Receipt. Covered Product(s) must be purchased as new, manufactured for use inthe United States and include a manufacturer’s original written warranty. During the originalmanufacturer’s warranty period, the original manufacturer warranty provider is responsible for itemscovered under its expressed warranty.TERM: The term of this Service Contract commences upon the expiration of the manufacturer’slabor warranty and continues for the term specified on Your Sales Receipt.PLANS: This Service Contract provides for the repair or replacement (as applicable) of the coveredProduct(s) resulting from failures that occur during normal single-family household use andoperation in accordance with the manufacturer’s written specifications. The Contract provides coverageonly for the Product(s) listed as covered on Your Sales Receipt. The following plans are available.The plan actually purchased by You will be specified on Your Service Contract sales receipt:REPAIR PLAN - A covered Product(s) will be restored to normal operating condition due tomechanical failures after it has failed during normal single-family household use, including failuresdue to power surges. The plan covers all labor and parts costs necessary to repair Your coveredProduct(s) for problems due to functional part failures and includes a one-time only remote controlreplacement of comparable functionality. Non-Repairable Product(s) – If the Administrator, inits sole discretion, determines that a covered Product(s) is not repairable, the Administrator willreplace the Product(s) with a Product(s) of comparable type, quality and functionality. ThisContract is deemed fully performed by replacement of the Product(s) and the coverage providedunder this Contract shall not be transferable to any replaced Product(s), unless otherwise requiredby state law. All defective Product(s) will become Our property. Power Surge: Damage frompower surge to Your covered Product(s) will be covered up to a maximum of $1,000.00 over thelife of the Service Contract, but You must first make a claim with Your homeowners/renter’sinsurance carrier to avoid duplicate recovery.REPLACEMENT PLAN - A covered Product(s) will be replaced for problems due to functionalpart failures that occur during normal single family household use. You will receive a gift card equalto the original purchase price of Your Product(s), plus tax paid, redeemable only at the retaillocation where You purchased Your original Product(s). You may be required to return Yourdefective Product(s), to a location specified by the Administrator as a condition for receiving agift card. You will be responsible for packing the Product(s) in the original or comparablepackaging to prevent further damage during shipping. You may be instructed to return the defectiveProduct(s) to the retail dealer where You purchased the Product(s). If Your covered Product(s)is found not to be defective, e.g. requires replacement of battery only to resume function, theAdministrator will reimburse You for the shipping cost of Your Product(s). Upon thereplacement of the original covered Product(s) or issuance of a gift card, this Contract is deemedfully performed as to the replaced Product(s) only and shall not be transferable to any replacedProduct(s), unless otherwise required by state law. The Replacement Program does not apply todigital cameras or digital camcorders.

WHEN YOU NEED SERVICE: If the covered Product(s) requires service, the Administratorcan be reached 24 hours a day, 7 days a week at 1-866-266-9470. Service will be available duringregular working hours.LOCATION OF SERVICE: As indicated on Your Service Contract sales receipt.In-home Service – If “in-home” service is specified on Your sales receipt, service will be providedat the address identified on Your sales receipt. The covered Product(s) must be easily accessibleto the technician and removal of the Product(s) for servicing must not require use of specialequipment or tools such as, but not limited to, ladders, lift trucks, or scaffolding. Removal of theProduct(s) for servicing is limited to ground level removal only and will not include removal or re-installation of associated cabinetry, carpentry, masonry or other miscellaneous enclosures or trim.Periodically, Your Product(s) may need to be removed and repaired elsewhere but if required, pick-up and return expenses will be covered by this Service Contract; provided, however, thatProduct(s) de-installation and re-installation costs are not covered by this Contract. If a portion ofthe work must be done at the repair center, the Administrator will reimburse You for transportationof Your Product(s) or component to the repair center. If You live beyond a fifty (50) mile radius ofan authorized service center, You may be required to ship the covered Product(s) to the designatedservicer; however, shipping charges will be covered by this Contract. Carry-in/Mail-in Service –If “carry-in/mail-in” service is specified on Your sales receipt, and there is a local servicer near You,You are responsible for delivering Your Product(s) to and from the authorized repair center.NON-ORIGINAL MANUFACTURER AND RE-MANUFACTURED PARTS: Replacement partswill be new or refurbished parts that perform to the factory specifications of the Product(s) at Ouroption. The use of non-original manufacturer parts is allowed under this Service Contract.NO LEMON GUARANTEE: If the same component in Your covered Product(s) fails three timeswithin a 12 month period, at Our option, We will replace the covered Product(s) with aProduct(s) of equal or similar features and functionality, or like kind and quality, but not necessarilybrand or color or, at Our option, We will issue a settlement for an amount up to the current retailcost of a replacement Product(s) of equal or similar features and functionality not to exceed theoriginal purchase price. The No Lemon Guarantee does not include repairs performed by themanufacturer under its limited warranty.EXCLUSIONS FROM COVERAGE: This Service Contract does not cover 1. repair of Product(s) upon noncompliance of any part of the CONSUMER

PROMISES AND REASSURANCE provision by You;2. coverage, components, Product(s) or items not specifically listed herein;3. consumer replaceable items such as batteries, tapes, ribbons, bulbs, hoses,

water membranes, air filters, water filters, fuses, belts, knobs, vacuum cleanerbelts, bags, projection TV screen protectors, film, accessory cables, removabledata storage media;

4. consumables such as filters, toner, ribbons, developer, or ink cartridges;5. Product(s) not having a fully-functional manufacturer’s warranty; any repair

covered by a manufacturer’s original warranty or initiated by the manufacturer,or recall program whether the manufacturer is in business or not and all newProduct(s) with less than an original 90 day manufacturer’s parts & laborwarranty; costs associated with manufacturer’s recommended normalmaintenance; failure to follow manufacturer’s recommended maintenance;

6. unauthorized repairs performed by third parties; 7. inaccessible Product(s), problems due to improper and/or non-factory authorized

installation or repairs; initial installation or hook-up; removal and reinstallation,except as determined by US;

8. theft;9. intentional or accidental damage (such as drops, liquid spills, cracks);10. indirect, incidental or consequential damages;11. failures of components such as cabinets, frames, masks, finish defects, glass,

scratched lenses;12. damage or failures caused by conditions beyond Our control such as inadequate

plumbing, wiring, rust, corrosion, insect infestation, negligence, abuse, misuse,acts of God, leaking batteries, video game and other display markings, problemswith phone lines;

13. repair or replacement caused by defects that existed prior to this Contract purchase;

14. service outside the continental USA, Alaska, and Hawaii;15. water filtration systems where water is microbiologically unsafe or of unknown

quality when there has not been adequate disinfection before or after the system,such as single-user wells, or other non-public water systems not regulated byfederal or state health and safety requirements;

16. Product(s) used for commercial purposes;17. Product(s) used for public rental or communal use in multi-family housing;18. loss or damage to recording media, software or data; computer viruses, software

defects or software generated problems;19. shipping damage to Product(s) resulting from inadequate packaging;20.upgrades to comply with regulatory laws;

21. TV image burn-in, plasma or LCD panels for minor pixel illumination issues thatdo not affect the overall viewing of the panel such as, but not limited to, missingpixels, intermittent pixels, or wrong color pixels;

22.TV stands;23.cosmetic damages to any Product(s), components or consumable parts covered

under this Service Contract (except for factory installed batteries within laptop computers);

24.Product(s) with removed or altered serial numbers;25.loss or damage to stored data, repairs related to installed software, computer

viruses, restoration of software to Your covered Product(s), restoration of CDs,whether lost, defective, nor unavailability of replacement CDs, or computerhardware that is added after the original purchase;

26.“no problem found” diagnosis or any defects that are subject to a manufacturer’sprogram of reimbursement;

27.any loss of use, and/or loss of opportunity, even if we are informed of their possibility;

28.cables, cords, and connectors; component(s) not included by a manufacturer’s warranty;

29.damage, warping or rusting of any kind in the housing, case or frame of theProduct(s) or any non-operating part, including plastic or decorative parts.

LIMITATION OF LIABILITY: To the extent permitted by applicable law, Our liability, if any, for anyallegedly defective covered Product(s) or part shall be limited to repair or replacement of theProduct(s) or part at Our option, and Our liability, if any, for damages relating to any defectivecovered Product(s) or part shall not exceed Your purchase price for the Product(s) or part inquestion. THIS CONTRACT IS YOUR SOLE EXPRESS WARRANTY WITH RESPECT TO THECOVERED PRODUCT(S). ALL IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCT(S)INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESSFOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY EXCLUDED.DELAYS: We will exercise reasonable efforts in providing service, but neither We nor Ourindependent contractor shall be liable for any damages arising out of delays; and in no event shallWe or Our independent contractor be liable for any indirect, consequential or incidental damages.CONSUMER PROMISES AND ASSURANCES: In order to keep this Contract in force during itsterm, You promise and assure: (1) full cooperation with Our technicians and authorized servicersduring diagnosis and repair of the covered Product(s); (2) accessibility of the covered Product(s);(3) a non-threatening and safe environment for in-home service; (4) the presence of an adult at thetime of scheduled service; (5) that the covered Product(s) is not used for business or commercialpurposes; and (6) that You will provide written notice of any defect or deficiency in service within90 days of discovery.CANCELLATION: You may cancel this Service Contract at any time for any reason by mailing arequest for cancellation and the original copy of this Service Contract to the Administrator. IfYou cancel this Service Contract within the first 30 days and no claim has been filed, the ServiceContract will be void and You will receive a full refund of the Service Contract Purchase Price;this only applies to the original purchaser of the Service Contract. The right to void the ServiceContract is not transferable. If You cancel this Service Contract within the first 30 days and Youhave received service under this Service Contract, You will receive a full refund, less any claimspaid, where allowed by law. If You cancel after the first 30 days from receipt, You will receive a prorata refund based on the time remaining on Your Service Contract, less an administrative fee, notto exceed 10% of the price of the Service Contract or twenty-five dollars ($25.00), whichever isless, and less any claims paid, where allowed by law. If We cancel, You shall be refunded theunearned pro rata purchase price of this Service Contract, less any claims paid, where allowed bylaw. If this Service Contract was inadvertently sold to You on a Product(s), which was notintended to be covered by this Service Contract, We will cancel this Service Contract and returnthe full Service Contract Purchase Price to You.DEDUCTIBLE: There is no deductible required to obtain service under this Service Contract.TRANSFERABILITY: This Service Contract may be transferred by You to another person bynotifying the Administrator within ten (10) days of the exchange or sale of the covered Product(s)and enclosing a $10.00 check to cover processing and administration costs.RENEWAL: We may, at Our option, renew the Service Contract; however, We are not obligatedto offer You another Service Contract upon termination of this Service Contract or to accept aService Contract order, in the event You tender one. If a renewal Service Contract is offered toYou, the renewal price will reflect the age of the covered Product(s) and current service costs atthe time of renewal.ARBITRATION: Read The Following Arbitration Provision (“Provision”) Carefully. ItLimits Certain Of Your Rights, Including Your Right To Obtain Relief or damagesThrough Court Action.As used in this Provision, “You” and “Your” mean the person or persons named in this ServiceContract, and all of his/her heirs, survivors, assigns and representatives. “We” and “Us” shallmean the Service Contract Provider identified above and shall be deemed to include all of itsagents, affiliates, successors and assigns, and any Retailer or distributor of its Product(s), andall of the dealers, licensees, and employees of any of the foregoing entities.

Any and all claims, disputes, or controversies of any nature whatsoever (whether in contract, tort orotherwise, including statutory, common law, fraud (whether by misrepresentation or by omission) orother intentional tort, property, or equitable claims) arising out of, relating to, or in connection with(1) this Service Contract or any prior Service Contract, and the purchase thereof; and (2) thevalidity, scope, interpretation, or enforceability of this Provision or of the entire Agreement (“Claim”),shall be resolved by binding arbitration before a single arbitrator. All arbitrations shall beadministered by the American Arbitration Association (“AAA”) in accordance with its ExpeditedProcedures of the Commercial Arbitration Rules of the AAA in effect at the time the Claim is filed.The terms of this Provision shall control any inconsistency between the AAA’s Rules and thisProvision. You may obtain a copy of the AAA’s Rules by calling (800) 778-7879. Upon writtenrequest We will advance to You either all or part of the fees of the AAA and of the arbitrator. Thearbitrator will decide whether You or We will be responsible for these fees. The arbitrator shall applyrelevant substantive law and applicable statute of limitations and shall provide written, reasonedfindings of fact and conclusions of law. The arbitration shall be held at a location selected by Uswithin the state in which You purchased this Service Contract. This Provision is part of atransaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9U.S.C. § 1 et seq. If any portion of this Provision is deemed invalid or unenforceable,it shall not invalidate the remaining portions of the Provision. This Provision shall inureto the benefit of and be binding on You and Us and its Provision shall continue in full force andeffect subsequent to and notwithstanding the expiration of termination of this Service Contract.You agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalfof, other individuals will not be arbitrated in any proceeding that is considering Your Claims.YOU AND WE UNDERSTAND AND AGREE THAT BECAUSE OF THIS PROVISIONNEITHER YOU NOR WE WILL HAVE THE RIGHT TO GO TO COURT EXCEPT ASPROVIDED ABOVE OR TO HAVE A JURY TRIAL OR TO PARTICIPATE AS ANYMEMBER OF A CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM.THESE SPECIAL STATE DISCLOSURES APPLY IF YOUR SERVICE CONTRACT WASDELIVERED TO YOU IN ONE OF THE FOLLOWING STATES AND SUPERSEDES ANYOTHER PROVISIONS HEREIN TO THE CONTRARY:GA, IL, IN, KY, MO, NC only: Our obligations are insured by American Bankers InsuranceCompany of Florida. If We fail to pay or provide service on a claim within sixty (60) days after proofof loss has been filed with Us, the written claim can be submitted to American Bankers InsuranceCompany of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call thetoll-free number at 1-800-852-2244.Georgia only: If You purchase Your Service Contract in Georgia, You are entitled to cancel thisService Contract at any time. Cancellation will comply with Section 33-24-44 of the GeorgiaCode. Any refund owed in the event of cancellation shall be determined on the excess of the ServiceContract purchase price above the customary short rate for the expired term of the ServiceContract, and no Claim paid or incurred shall be deducted from any refund owed. We are alsoentitled to cancel this Service Contract at any time based upon fraud, misrepresentation, or failureto pay for the Service Contract, and notice of cancellation by Us will be given at least thirty (30)days prior to cancellation. You will be refunded the unearned pro rata purchase price of this ServiceContract. Arbitration is deleted in its entirety. Under the “Exclusions from Coverage” sectionthe following sentence has been amended: Preexisting conditions for any covered component ordefect that is subject to neglect, abuse or damage prior to the issuance of the Service Contractknown to You.Indiana only: Proof of payment to the Retailer that sold You this Service Contractconstitutes proof of payment to American Bankers Insurance Company of Florida, issuer of theinsurance policy that insures Our obligations.Maryland only: We will pay a penalty of 10% of the Service Contract purchase price per monthon a refund that is not paid or credited within forty-five (45) days after return of the ServiceContract to Us.Michigan only: If performance of the Service Contract is interrupted because of a strike or workstoppage at the company’s place of business, the effective period of the Service Contract shall beextended for the period of the strike or work stoppage.North Carolina only: The purchase of a Service Contract is not required in order to obtainfinancing. We may not cancel this Service Contract except for nonpayment by You, or forviolation of any of the terms and conditions of this Service Contract.Ohio only: The obligations under this Service Contract are insured by a policy of insuranceissued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL33157, 1-800-852-2244. If We fail to perform or make payment due under the terms of theService Contract within sixty (60) days after You request performance or payment, You mayapply directly to American Bankers Insurance Company of Florida, including, but not limited to,any obligation in the Service Contract in which We must refund You upon cancellation of theService Contract.

To learn more about how Federal Warranty Service Corporation, Sureway, Inc.and American Bankers Insurance Company of Florida, Assurant Solutions

companies, use Your information, please visit Our website atwww.assurantsolutions.com.

FW8055-0107 V1-0107

Replacement Plan – Available on:• Consumer Electronics and Small Appliances

1-year 2-yearPurchase price service plan service plan

Consumer Electronics/Small Appliances

up to $99.99 $9.99 $19.99$100-$149.99 $14.99 $24.99$150-$199.99 $19.99 $29.99$200-$299.99 $24.99 $39.99$300-$399.99 $29.99 $49.99

Staple receipt here.

Repair & Replacement Plan Pricing

Repair Plan – Available on:• Regular Televisions• LCD Televisions • Plasma Televisions

1-year 2-yearPurchase price service plan service plan

Regular TVs

up to $99.99 $9.99 $19.99$100-$149.99 $14.99 $24.99$150-$199.99 $19.99 $29.99$200-$299.99 $24.99 $39.99$300-$399.99 $29.99 $49.99

LCD Flat Screen TVs

up to $499.99 $49.99 $99.99$500-$999.99 $59.99 $129.99$1,000-$2,999 $69.99 $149.99

Plasma TVs

up to $1,499.99 $119.99 $229.99$1,500-$2,999.99 $179.99 $349.99$3,000-$4,999.99 $209.99 $399.99

PP21500 bro 3/19/07 9:29 AM Page 2


We can make it better.Our fully-integrated capabilities and customized programs

provide revenue-generating solutions for you and a seamless experience

for your customer. From front-end installation to back-end operations,

we provide service that will make them smile.

Contact Marc Aghili

Director, National Business Development,

at 1.800.852.2244, ext.12946, or log on to

www.assurantsolutions/extendedprotection.

Are your customers happy with your extended service protection?

PP21843-Supplement Ad 6/13/07 4:52 PM Page 1

Administrator

Text Box

Twice Ads






Contact Marc AghiliDirector, National Business Development,

at 1.800.852.2244, ext.12946, or log on to www.assurantsolutions/extendedprotection.









Thank you!

Best service ever!

YES!

One phone call di

d it all!


at 1.800.852.2244, ext.12946, or log on to www.assurantsolutions/extendedprotection.








“I am very pleased with theservice that I have received and you have assured yourself a life-long customer.”

Richard M. Matamoras, PA


at 1.800.852.2244, ext.12946, or log on to

www.assurantsolutions/extendedprotection.








Thank you!

Best service ever!

YES!

One call did it all!


at 1.800.852.2244, ext.12946, or log on to www.assurantsolutions/extendedprotection

PP21843-Supplement Ad 6/18/07 11:31 AM Page 1

We make house calls

In-home installation

Performance Package Guarantee

No worries, just pure enjoymentLorem ipsum dolor sit amet, consectetueradipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet oloresomo magnaaliquam erat volutpat. Ut wisi eniis nisl utaliquip ex ea commodo.

Duis autem vel eum iriure dolor in hendrerit invulputate velit esse molestie consequat. Velillum dolore eu feugiat nulla luptatum zzrildelenit. Augue duis dolore te nulla. Loremipsum dolor sit amet,consectetuer adipiscingelit, sed diam. Doloremagna aliquam eratvolutpat. Ut wisi enimad minim veniam, quisnostrud exerci tationullam ut aliquip ex tranconsequat saltin.

Ut wisi enim amin, quis nostrud exerci tationullam corper suscipit lobor tis nisl ut aliquip exea commodo consequat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullaem corper suscipit lobortis nisl ut aliquip ex eacommodo. Consequat ut dolore eu feugiat nullaluptatum laurem.

Products should perform, not merely worknibh euismod tincidunt ut laoreet doloresomomagna aliquam eratvolutpat. Ut wisi eniis nislut aliquip ex ea commodo. Duis autem vel eumiriure dolor in hendrerit in vulputate velit essemolest ie consequat. Vel illum dolore eufeugiat nulla luptatum zzril delenit. Augue duisdolore te nulla. Lorem ipsum dolor sit amet,consectetuer adipiscing elit, sed diam.

Dolore magna aliquam erat volutpat. Ut wisienim ad minim veniam, quis nostru d exercitation ullam ut aliquip ex consequat.

© 2005 Tweeter Home Entertainment Group

PP20997-1005 mdjrTweeter Performance Package© Assurant, Inc. 2005

Some exclusions and limitations apply. Please refer

to the Terms and Conditions for details.

Tweeter Performance Package is administered by

Federal Warranty Service Corporation, P.O. Box

[XXXXXX], Atlanta, GA [xxxxx-xxxx].

PP20997-bro 10/17/05 3:32 PM Page 1

Peace-of-mind protection consectetuer adipiscing elit. Sed diamnonummy nibh euismod tincidunt ut laoreetoloresomo magna aliquam erat volutpat. Utwisi eniis nisl ut aliquip ex ea commodo.

Duis autem vel eum iriure dolor in hendrerit invulputate velit esse molestie consequat. Velillum dolore eu feugiat nulla luptatum zzrildelenit. Augue duis dolore te nulla.Lorem ipsum dolor sit amet,consectetuer adipiscing elit, seddiam. Dolore magna aliquam eratvolutpat. Ut wisi enim ad minimveniam, quis nostrud exerci tationullam ut aliquip ex consequat.

Ut wisi enim amin, quis nostrudexerci tation ullam corper suscipitlobor tis nisl ut aliquip ex eacommodo consequat. Ut wisi enimad minim veniam, quis nostrud exercitation ulla em corper suscipit lobortisnisl ut aliquip ex ea commodo. Consequat utdolore eu feugiat nulla luptatum.

Our Tweeter PerformancePackage Guaranteedoloresomo magnaaliquam erat volutpat. Ut

wisi eniis nisl ut aliquip ex ea commodo. Duisautem vel eum iriure dolor in hendrerit invulputate velit esse molestie consequat. Velillum dolore eu feugiat nulla luptatum zzrildelenit. Augue duis dolore te nulla. Loremipsum dolor sit amet, consectetuer ipiscing elit,sed diam. Dolore magna aliquam erat volutpat.Ut wisi enim ad minim veniam.

Ut wisi enim amin, quisnostrud exerci tation ullamcorper suscipit lobor tis nislut aliquip ex ea commodoconsequat. Ut wisi enim ad minim veniam, quisnostrud exerci tation ullam corper suscipit lob ortisnisl ut aliquip ex ea commodo. Consequat ut doloreeu feugiat nulla luptatum.

Protect Your StuffSed diam nonummy nibh euismodtincidunt ut laoreet doloresomo magnaaliquam erat volutpat. Ut wisi eniis nisl utal iquip ex ea commodo. Duis autem veleum iriure dolor in hendrerit in vulputatevelit esse molestie consequat. Vel illumdolore eu feugiat nulla luptatum zzrildelenit. Augue duis dolore te nulla.Lorem ipsum dolor sit amet, consectetueradipiscing elit, sed diam. Dolore magnaaliquam erat volutpat. Ut wisi enim adminim veniam, quis nostrud exerci tation

ullam ut aliquip ex consequat. Ut wisi enim ami n,quis nostrud exerci tation ullam corper suscipitlobor tis nisl ut aliquip ex ea commodo consequat.Ut wisi enim ad minim veniam, quis nostrud exerci.

Performance Satisfaction nibh euismod tincidunt ut laoreet doloresomomagna aliquam eratvolutpat. Ut wisi eniis nisl utaliquip ex ea commodo. Duis autem vel eum iriuredolor in hendrerit in vulputate velit esse molest ieconsequat. Vel illum dolore eu feugiat nullaluptatum zzril delenit. Augue duis dolore te nulla.Lorem ipsum dolor sit amet, consectetueradipiscing elit, sed diam.

Dolore magna aliquam erat volutpat. Ut wisi enimad minim veniam, quis nostru d exerci tation ullamut aliquip ex consequat. Duis autem vel eum iriuredolor en tus.

Ultimate buys deserve ultimate protectionLorem ipsum dolor sit amet, consectetueradipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet oloresomo magnaaliquam erat volutpat. Ut wisi eniis nisl.

Duis autem vel eum iriure dolor in hendrerit invulputate velit esse molestie consequat. Velillum dolore eu feugiat nulla luptatum zzrildelenit. Augue duis dolore te nulla. Loremipsum dolor sit amet, consectetuer adipiscingelit, sed diam. Dolore magna aliquam erataliquip ex consequat.

Ut wisi enim amin, quis nostrud exerci tationullam corper suscipit lobor tis nisl ut aliquip exea commodo consequat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ulla emcorper suscipit lobortis nisl ut aliquip ex eacommodo. Consequat ut dolore eu.

PP20997-bro 10/17/05 3:32 PM Page 2

Complex digital

components require

extra care

We’ve got an easy solution

Tweeter Performance Package

No worries, just pure enjoymentLorem ipsum dolor sit amet, consectetueradipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet oloresomo magnaaliquam erat volutpat. Ut wisi eniis nisl utaliquip ex ea commodo.

Duis autem vel eum iriure dolor in hendrerit invulputate velit esse molestie consequat. Velillum dolore eu feugiat nulla luptatum zzrildelenit. Augue duis dolore te nulla. Loremipsum dolor sit amet,consectetuer adipiscingelit, sed diam. Doloremagna aliquam eratvolutpat. Ut wisi enimad minim veniam, quisnostrud exerci tationullam ut aliquip ex tranconsequat saltin.

Ut wisi enim amin, quis nostrud exerci tationullam corper suscipit lobor tis nisl ut aliquip exea commodo consequat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullaem corper suscipit lobortis nisl ut aliquip ex eacommodo. Consequat ut dolore eu feugiat nullaluptatum laurem.

Products should perform, not merely worknibh euismod tincidunt ut laoreet doloresomomagna aliquam eratvolutpat. Ut wisi eniis nislut aliquip ex ea commodo. Duis autem vel eumiriure dolor in hendrerit in vulputate velit essemolest ie consequat. Vel illum dolore eufeugiat nulla luptatum zzril delenit. Augue duisdolore te nulla. Lorem ipsum dolor sit amet,consectetuer adipiscing elit, sed diam.

Dolore magna aliquam erat volutpat. Ut wisienim ad minim veniam, quis nostru d exercitation ullam ut aliquip ex consequat.

© 2005 Tweeter Home Entertainment Group

PP20997-1005 mdjrTweeter Performance Package© Assurant, Inc. 2005

Some exclusions and limitations apply. Please refer

to the Terms and Conditions for details.

Tweeter Performance Package is administered by

Federal Warranty Service Corporation, P.O. Box

[XXXXXX], Atlanta, GA [xxxxx-xxxx].

PP20997-bro 10/17/05 3:32 PM Page 3

Peace-of-mind protection consectetuer adipiscing elit. Sed diamnonummy nibh euismod tincidunt ut laoreetoloresomo magna aliquam erat volutpat. Utwisi eniis nisl ut aliquip ex ea commodo.

Duis autem vel eum iriure dolor in hendrerit invulputate velit esse molestie consequat. Velillum dolore eu feugiat nulla luptatum zzrildelenit. Augue duis dolore te nulla.Lorem ipsum dolor sit amet,consectetuer adipiscing elit, seddiam. Dolore magna aliquam eratvolutpat. Ut wisi enim ad minimveniam, quis nostrud exerci tationullam ut aliquip ex consequat.

Ut wisi enim amin, quis nostrudexerci tation ullam corper suscipitlobor tis nisl ut aliquip ex eacommodo consequat. Ut wisi enimad minim veniam, quis nostrud exercitation ulla em corper suscipit lobortisnisl ut aliquip ex ea commodo. Consequat utdolore eu feugiat nulla luptatum.

Our Tweeter PerformancePackage Guarantee

Doloresomo magna aliquam eratvolutpat. Ut wisi eniis nisl ut aliquip ex

ea commodo. Duis autem vel eum iriuredolor in hendrerit in vulputate velit essemolestie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolorete nulla. Lorem ipsum dolor sit amet,consectetuer ipiscing elit, sed diam. Doloremagna aliquam erat volutpat. Ut wisi enim adminim veniam.

Ut wisi enim amin, quisnostrud exerci tation ullamcorper suscipit lobor tis nislut aliquip ex ea commodoconsequat. Ut wisi enim ad minim veniam, quisnostrud exerci tation ullam corper suscipit lob ortisnisl ut aliquip ex ea commodo. Consequat ut doloreeu feugiat nulla luptatum.

Protect Your StuffSed diam nonummy nibh euismodtincidunt ut laoreet doloresomo magnaaliquam erat volutpat. Ut wisi eniis nisl utal iquip ex ea commodo. Duis autem veleum iriure dolor in hendrerit in vulputatevelit esse molestie consequat. Vel illumdolore eu feugiat nulla luptatum zzrildelenit. Augue duis dolore te nulla.Lorem ipsum dolor sit amet, consectetueradipiscing elit, sed diam. Dolore magnaaliquam erat volutpat. Ut wisi enim adminim veniam, quis nostrud exercint

tation ullam ut aliquip ex consequat. Ut wisienim ami n, quis nostrud exerci tation ullamcorper suscipit lobor tis nisl ut aliquip ex eacommodo consequat.

Performance Satisfaction nibh euismod tincidunt ut laoreet doloresomomagna aliquam eratvolutpat. Ut wisi eniis nisl ut aliquip ex ea commodo. Duis autem vel eumiriure dolor in hendrerit in vulputate velit essemolest ie consequat. Vel illum dolore eu feugiatnulla luptatum zzril delenit. Augue duis dolore tenulla. Lorem ipsum dolor sit amet, consectetueradipiscing elit, sed diam.

Dolore magna aliquam erat volutpat. Ut wisi enimad minim veniam, quis nostru d exerci tation ullamut aliquip ex consequat. Duis autem vel eum iriuredolor en tus.

Ultimate buys deserve ultimate protectionLorem ipsum dolor sit amet, consectetueradipiscing elit. Sed diam nonummy nibheuismod tincidunt ut laoreet oloresomo magnaaliquam erat volutpat. Ut wisi eniis nisl.

Duis autem vel eum iriure dolor in hendrerit invulputate velit esse molestie consequat. Velillum dolore eu feugiat nulla luptatum zzrildelenit. Augue duis dolore te nulla. Loremipsum dolor sit amet, consectetuer adipiscingelit, sed diam. Dolore magna aliquam erataliquip ex consequat.

Ut wisi enim amin, quis nostrud exerci tationullam corper suscipit lobor tis nisl ut aliquip exea commodo consequat. Ut wisi enim ad minimveniam, quis nostrud exerci tation ulla emcorpersuscipit lobortis nisl ut aliquip ex eacommodo. Consequat ut dolore eu ut laoreetoloresomo magna.

PP20997-bro 10/17/05 3:32 PM Page 4

Associate Grand Prize!*$1,000 Gift Card

Top 3 associates with highest conversion rate for entire contest period

(associates must meet 36% conversion rate to qualify)

Team Grand Prize!

Team-building EventTeam with highest conversion rate

for entire contest period(team must meet 85% quality score to qualify)


*All associates must meet a minimum 90% quality score to be eligible for prizes.

Please Do Not Remove This Sign Until October 29See your sales supervisor for more details and additional contest rules.

How Hot Are You?Water Heater Sales Contest

August 6 -October 28

Weekly Winners!*$20 Gift Card

Top associate for each category below wins• Highest conversion rate for week • Most improved conversion

rate from previous week • Highest quality score • Highest sales dollars per hour worked • Highest sales dollars

Monthly Winners!*$50 Gift Card

Top 10 associates with highest conversion rate and top 5 associates with most improved

conversion rate

Electro-domésticos Principales

Equipos Eléctricos para Exteriores

Equipos Eléctricos para Pintar

Herramientas y Equipos Eléctricos

Equipos Eléctricos Pequeños

ELECTRODOMÉSTICOS PRINCIPALES�Comienza al terminar la garantía de la mano de obra

del fabricante�Cobertura de las piezas funcionales y la mano de obra

�Cobertura para subidas de tensión

�Política de reparación o reemplazo de equipo defectuoso

�Transferible sin cargo alguno

�Servicio a domicilio – Nosotros vamos a su casa

�Protección contra el deterioro de alimentos de hasta $300

�El producto es reemplazado si no podemos repararlo

CALENTADORES DE AGUA�Comienza al terminar la garantía de la mano de obra

del fabricante

�Cobertura para subidas de tensión


�Transferible sin cargo alguno**

�Servicio a domicilio – Nosotros vamos a su casa

�El producto es reemplazado si no podemos repararlo

APARATOS ELÉCTRICOS YELECTRODOMÉSTICOS PEQUEÑOS

�Comienza al terminar la garantía de la mano de obra del fabricante

�Servicio de reemplazo para los productos de menos de $300 que sufran fallas

�Servicio de recogida y entrega para determinadosproductos de más de $799, a partir de la fecha de compra


�Transferible sin cargo alguno

�Los Planes de Servicio Extendido están disponiblespara todos los productos mecánicos, inalámbricos yneumáticos, así como los accionados por:

• Electricidad• Baterías• Combustible

**No se permite la transferencia para los Calentadores de Agua con cobertura de por vida. *Home Depot no es ni la Parte Obligada ni el Administrador del plan.

Para obtener información sobre la Parte Obligada y el Administrador,sírvase leer los Términos y Condiciones.

**Para obtener más detalles, sírvase leer los Términos y Condiciones.

ES136BL

* Home Depot is not the obligor or administrator of the plan. Please refer to Terms and Conditions for obligor and administration information.

** See enclosed Terms and Conditions for complete details.

1. PartiesThe obligor (“Obligor”) of this service contract (“Contract”) is Federal Warranty Service Corporation, P.O. Box105689, Atlanta, GA 30348-5689, (770) 763-1000, in all states except in CA where Sureway, Inc., P.O. Box105689, Atlanta, GA 30348-5689 is the Obligor and in MA, where Home Depot, Inc. (“THD”), 2455 Paces FerryRoad, NW, Atlanta GA, 30339-4024 is the Obligor. For water heaters, the Obligor is the same as stated aboveexcept in VA and CA, where Home Depot is the Obligor. The administrator (“Administrator”) of this Contract isFederal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, (770) 763-1000. For MajorAppliances, Other Appliances, Water Heaters and Major Component, the Administrator of this Contract is GeneralElectric Company P.O. Box 100, Rapid City, SD 57709, (800) 79-DEPOT. The service performed under this Contractis provided through the Administrator or a servicer approved by Administrator. This Contract is insured by aninsurance policy issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL33157 (“Insurer”). “We”, “Us”, and “Our” mean collectively the Obligor, the Administrator, and the Insurer.“You” and “Your” mean the owner of the covered product who paid for this Contract.2. Special Provisions Note – These Terms and Conditions, together with Your receipt or other proof of purchase of the product andContract covering the product (“Sales Receipt”) shall collectively constitute the entire contract relating to Yourcoverage (“Contract”). Your Sales Receipt describes the covered product and the duration of the Contract. Subrogation – In the event We repair or replace any covered product due to any defect for which the product’smanufacturer (“MFR”) or its agents or suppliers may be legally responsible, You agree to subrogate and assignYour rights of recovery to Us. You will be reimbursed for any reasonable costs and expenses You may incur inconnection with the subrogation or assignment of Your rights.3. Coverage Period Except for certain Pick-up and Delivery benefits described in Section 5, Our coverage commences upon expirationof the MFR’s labor warranty and extends for the term purchased. THIS CONTRACT PROVIDES NO BENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY. THE TERM OFTHIS CONTRACT AND THE COVERAGE DESCRIBED HEREIN COMMENCE IMMEDIATELY UPON EXPIRATION OF THEMANUFACTURER’S WARRANTY.4. ProgramsThe following programs are available:REPAIR PROGRAM – Available only for products with a retail purchase price over $300 - A coveredproduct will be restored to normal operating condition after it has failed during normal single family household use,including failures due to power surges. The Contract covers the cost of all labor and parts necessary to repair Yourcovered product for problems due to functional part failures. Non-Repairable Products – If We, in Our solediscretion, determine that a covered product is not repairable, We will replace the product with a product ofcomparable type, quality and functionality. Please refer to the Replacement Program section for more details. REPLACEMENT PROGRAM – Available only for products with a retail purchase price under $300- This Contract provides replacement coverage for product failures due to normal wear and tear. This Contractprovides for replacement of the covered product with a new, rebuilt, or refurbished product of equal or similarfeatures and functionality or, at Our option, We will either issue a Home Depot Gift Card or provide a refund up tothe original purchase price of the covered product. The Home Depot Gift Card may only be used at The Home Depotand is not redeemable for cash or credit. We reserve the right to select the manufacturer and model of thereplacement product, which may be a repackaged and/or refurbished product. This Contract is deemed fullyperformed by replacement of the product and the coverage provided under this Contract shall not be transferableto any replaced product, unless otherwise required by state law. All defective products will become Our property,should We unilaterally elect to exercise Our rights to the property.5. Pick-up and Delivery for Products over $800We will provide pick up and delivery, between the address where the Contract is registered and the repair facility,during the MFR’s labor warranty and during this Contract’s coverage period for products with a retail purchaseprice over $800.6. Product CoverageThe following products are eligible for coverage. The products for which You actually purchased coverage will belisted on Your Sales Receipt.Major Appliances: Such as Washer, Dryer, Refrigerator, Dishwasher, Compactor, Oven, Range, Microwave Oven.Food Spoilage – You will be reimbursed for food losses resulting from the covered failure of Your refrigeratoror freezer up to $300 per appliance over the life of this Contract; proof of loss required.Other Appliances: Such as GE Water Softener, GE Undercounter Water Filter, GE Reverse Osmosis Water Systems.Water Heaters: General Electric Company branded Gas and Electric Water Heaters, excluding Hotpoint.

These Terms and Conditions, together with your proof of purchase of theproduct and plan covering the product, constitute your service contract.

Call [1-XXX-XXX-XXXX] to schedule service for appliances; [1-XXX-XXX-XXXX] for all other covered products.

Terms and ConditionsThis Contract is not an insurance contract.

Major Component: Such as Compressor, Washer Transmission, Magnetron.Small Appliances: Such as Carpet Shampooers, Coffee Makers, Compact Refrigerators, Countertop Microwaves,Food Processors, Rotisserie Roasters, Toaster Ovens, Wine Coolers, Vacuums.Outdoor Power Equipment: Such as Blowers/Vacs, Snow Blowers, Chainsaws, Chippers, Edgers, Generators,Log Splitters, Mowers, Pressure Washers, Shredders, Tillers, Tractors, Trimmers.Other Outdoor Equipment: Such as Gas and Electrical Grills.Power Tools & Equipment: Such as Air Compressors, Drills, Drill Presses, Generators, Grinders/Polishers,Jointers/Planers, Nailers, Saw/Tile Saws, Routers, Sanders, Screwdrivers, Soldering Irons, Staplers, Welders.Paint Power Equipment: Such as Heat Guns, Paint Sprayers, Power Paint Rollers, Pressure Washers.7. Location of Service for Repair ProgramTo determine the location of service for Your covered product, please contact the Administrator at the telephonenumber listed below. If We in Our sole discretion determine that Your covered product is eligible for “in-home”service, it will be provided at the address at which the Contract is registered. Periodically, Your product with “in-home” service may need to be removed and repaired elsewhere. In this case, We will provide pick up and delivery,between the address where the Contract is registered, and the repair facility. Alaska residents must also pay forthe service technician’s travel costs to and from the address at which the Contract is registered. For products witha retail purchase price over $800, We will provide pick up and delivery, between the address where the Contractis registered and the repair facility. If We in Our sole discretion determine that Your covered product is eligible for“carry-in” service, You will be responsible for the delivery and pick-up of Your covered product to and from therepair center. If shipping is required, You will be responsible for any shipping charges incurred. 8. If You Need Service Please call (800) 79-DEPOT to schedule service. Service will be available Monday – Friday, 5am – 8pm Mountain Time. 9. Moving Your Covered Product to a New Location in the USA Except for Water Heaters, You can change Your service address by notifying the Administrator in writing at the address below.10. If the Owner of the Covered Product is ChangingYou can assign the product coverage to another person by notifying the Administrator in writing at the addressbelow. The coverage will become effective when the Administrator receives Your written notice. However a Contractwith a lifetime term cannot be assigned.11. Contract Cancellation a. If We cancel this Contract, You will receive a refund based upon one hundred percent (100%)of the unearned pro rata purchase price of this Contract, less the cost for any services and/orrepairs that have been provided to You, unless otherwise provided by state law. We reserve theright to cancel this Contract at any time in the event of fraud or material misrepresentation by You. b. You may cancel this Contract within the first ninety (90) days after the date of purchase by visitingTHD. Your refund will be based on one hundred percent (100%) of the Contract purchase price.c. You may cancel this Contract after ninety (90) days from the date of purchase by contactingUs in writing at the following address: P.O. Box 100, Rapid City, SD 57709. You will be refundedninety percent (90%) of the unearned pro rata purchase price of this Contract, less a fifteen dollar($15) cancellation fee and less the cost for any services and/or repairs that have been providedto You, unless otherwise provided by state law. 12. Contract Limitationsa. Indirect Damages – IN NO EVENT WILL ADMINISTRATOR, OBLIGOR OR THE INSURER BE LIABLE FOR SPECIAL,INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING DIRECTLY OR INDIRECTLY TO THIS CONTRACT.b. Renewals – We are not obligated to renew Your Contract.c. Non-Original Manufacturer and Re-Manufactured Parts – Genuine factory parts will be usedwhenever possible; however the use of non-original manufacturer and re-manufactured parts is allowed underthis Contract.d. Lemon Policy – We will replace a covered product or part should the same major failure occur to the product orpart and require a service call on 3 separate occasions within a 12 month period after the Contract commencement date. e. Limitation of Liability – To the extent permitted by applicable law, Our liability, if any, for any allegedlydefective covered product or part shall be limited to repair or replacement of the product or part at Our option, andOur liability, if any, for damages relating to any defective covered product or part shall not exceed Your purchaseprice for the product or part in question. THIS CONTRACT IS YOUR SOLE EXPRESS WARRANTY WITH RESPECT TO THECOVERED PRODUCT(S). ALL IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCT(S) INCLUDING, BUT NOTLIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBYEXPRESSLY EXCLUDED. 13. ArbitrationMANDATORY ARBITRATION: Please read carefully. Either party may elect to resolve any legaldispute by binding Arbitration. If You or We elect to arbitrate a Claim (defined below), neitherparty will have the right: (1) for a court or a jury to decide the Claim; (2) to engage in discoveryto the same extent a court would allow; (3) to participate in a class action in court or in Arbitration,either as a class representative or a class member; (4) to act as a private attorney general in courtor in Arbitration; or (5) to join or consolidate Your Claim(s) with claims of another person(s). Otherrights, such as the right to appeal, are more limited in Arbitration than in court.

To m

ail,

fold

env

elop

e, m

oist

en a

ndse

al t

his

strip

.

ES136BL

MAJOR APPLIANCES� Begins upon expiration of manufacturer’s

labor warranty� Functional Parts and Labor Coverage� Power Surge Coverage� “No-Lemon” Policy� Transferable at no charge� In-Home Service – We come to you� Food Spoilage protection up to $300� Product replaced if non-repairable

WATER HEATERS� Begins upon expiration of manufacturer’s

labor warranty� Power Surge Coverage� “No-Lemon” Policy� Transferable at no charge **� In-Home Service – We come to you� Product replaced if non-repairable

POWER EQUIPMENT AND SMALL APPLIANCES

� Begins upon expiration of manufacturer’s labor warranty

� Product Replacement for failed productsunder $300

� Pickup and Delivery Service on selectedproducts over $799, from date of purchase

� “No-Lemon” Policy� Transferable at no charge� Extended Service Plans are available on

all mechanical, cordless and pneumaticproducts and those powered by:

• Electricity • Batteries • Fuel

**No transfer for Lifetime Water Heaters

SERVICE AND REPLACEMENT PLANS

† Pre-tax Purchase Price

(For 6-year product warranty only) (For 9-year product warranty only) (For 12-year product warranty only)

Water Heaters

Major Appliances

SERVICE PLANS

ESP begins upon expiration of manufacturer’s labor warranty

Outdoor Power EquipmentPaint Power EquipmentPower Tools and EquipmentSmall AppliancesOther

REPLACEMENT PLANS

To m

ail,

fold

env

elop

e, m

oist

en a

ndse

al t

his

strip

.

To mail, fold envelope, moisten and seal this strip.

To mail, fold envelope, moisten and seal this strip.

Para enviarlo por correo, doble el sobre y hum

edezca y pegue esta sección.

Para enviarlo por correo, doble el sobre y humedezca y pegue esta sección.

Para enviarlo por correo, doble el sobre y humedezca y pegue esta sección.

Para enviarlo por correo, doble el sobre y hum

edezca y pegue esta sección.

INFORMACIÓN SOBRE LA COMPRASÍRVASE INDICAR A CONTINUACIÓN EL EQUIPO QUE DESEA INCLUIR EN LA COBERTURA DEL PLAN DE SERVICIO EXTENDIDO DE HOME DEPOT.INDIQUE SÓLO UN PRODUCTO POR CADA PLAN DE SERVICIO EXTENDIDODE HOME DEPOT.

DESCRIPCIÓN DEL PRODUCTO:

MODELO:

FABRICANTE:

PRECIO DEL PRODUCTO:

1. Partes involucradasLa agencia obligada (“Parte Obligada”) de este contrato de servicio (“Contrato”) es Federal Warranty ServiceCorporation, P.O. Box 105689, Atlanta, GA 30348-5689, (770) 763-1000, para todos los estados, salvo en CA dondela Parte Obligada es Sureway, Inc., P.O. Box 105689, Atlanta, GA 30348-5689 y en MA la Parte Obligada es HomeDepot, Inc. (“Home Depot”), 2455 Paces Ferry Road, NW, Atlanta GA, 30339-4024. Para los calentadores de agua, laParte Obligada es la misma que se ha mencionado, salvo en VA y CA, donde la Parte Obligada es Home Depot. Eladministrador (“Administrador”) de este Contrato es Federal Warranty Service Corporation, P.O. Box 105689, Atlanta,GA 30348-5689, (770) 763-1000. Para los electrodomésticos principales, otros electrodomésticos, calentadores de aguay componentes principales, el Administrador de este Contrato es General Electric Company P.O. Box 100, Rapid City, SD57709, (800) 79-DEPOT. El servicio que se presta de acuerdo con este Contrato se proporciona a través delAdministrador o una agencia de servicio aprobada por el Administrador. Este Contrato está asegurado por una póliza deseguro emitida por American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157(“Aseguradora”). “Nosotros”, “Nuestro(s)” y “De Nosotros” significan colectivamente la Parte Obligada, elAdministrador y la Aseguradora. “Usted”, “Suyo(s)” y “De Usted” significan el (la) propietario(a) que adquirió esteContrato para un producto incluido en la cobertura.2. Disposiciones especialesNota– Estos Términos y Condiciones, junto con Su recibo u otra evidencia de la compra del producto y el Contrato que cubreal producto (“Recibo de Compra”) constituirán colectivamente el contrato completo relacionado con Su cobertura(“Contrato”). Su Recibo de Compra describe al producto incluido en la cobertura y la duración del Contrato. Subrogación – En caso de que Nosotros reparemos o reemplacemos cualquier producto incluido en la cobertura debido a undefecto por el cual el fabricante del producto (“Fabricante”) o sus agentes o suministradores son legalmente responsables,Usted acuerda subrogar y asignarnos a Nosotros Sus derechos de recompensa. Usted recibirá un reembolso por cualquiergasto o inversión razonable en que Usted pueda incurrir durante el proceso de subrogación o cesión de Sus derechos.3. Período de coberturaSalvo algunos de los beneficios de Recogida y Entrega que se describen en la Sección 5, Nuestra cobertura comienza alcaducar la garantía del Fabricante y se mantendrá vigente durante el término acordado en la compra.

ESTE CONTRATO NO OFRECE BENEFICIOS DURANTE EL PERÍODO DE GARANTÍA DEL FABRICANTE. EL TÉRMINO DELCONTRATO Y LA COBERTURA AQUÍ DESCRITA COMIENZAN INMEDIATAMENTE DESPUÉS DE CADUCAR EL PERÍODO DEGARANTÍA DEL FABRICANTE.4. ProgramasA continuación se muestran los programas disponibles:PROGRAMA DE REPARACIONES – Disponible únicamente para los productos cuyo precio minoristasobrepasa los $300 – Un producto incluido en la cobertura será restaurado a su condición normal de funcionamientotras haber fallado durante su uso normal en una vivienda unifamiliar, incluyendo las fallas originadas por subidas detensión. El Contrato cubre el costo de toda la mano de obra necesaria para la reparación de los problemas originadospor fallas de piezas funcionales de Su producto incluido en la cobertura. Productos no reparables – Si Nosotros, adiscreción Nuestra, determinamos que un producto incluido en la cobertura no se puede reparar, reemplazaremos elproducto con uno de igual o similares características, calidad y funcionalidad. Para obtener más detalles al respecto,sírvase leer la sección Programa de Reemplazo.PROGRAMA DE REEMPLAZO – Disponible únicamente para los productos cuyo precio minorista esinferior a $300 – Este Contrato proporciona cobertura de reemplazo para los productos cuyas fallas se originan porel uso y desgaste normal. Este Contrato estipula el reemplazo del producto incluido en la cobertura con uno nuevo,reparado o reconstruido de igual o similares características, calidad y funcionalidad o, según Nuestra decisión, podremosemitir una Tarjeta de Regalo de Home Depot o darle un reembolso por el precio de compra original del producto incluidoen la cobertura. La Tarjeta de Regalo únicamente se podrá usar en Home Depot y no se podrá cambiar por dinero enefectivo o crédito. Nos reservamos el derecho de seleccionar el fabricante y la marca del producto de reemplazo, el cualpuede ser un producto reempacado o reconstruido. Este Contrato se considerará totalmente cumplido al reemplazar elproducto en cuestión y la cobertura incluida en este Contrato no será transferible a ningún producto reemplazado, amenos que las leyes estatales lo exijan de otro modo. Todos los productos defectuosos serán propiedad Nuestra siunilateralmente optáramos por ejercer Nuestro derecho a la propiedad.5. Recogida y Entrega para los productos de más de $800Ofreceremos servicio de recogida y entrega, entre la dirección donde se registra el Contrato y la instalación dereparaciones, durante el período de garantía del fabricante y durante el período de cobertura de este Contrato para losproductos cuyo precio minorista sobrepase de los $800.6. Cobertura del productoLos productos que se mencionan a continuación son elegibles para la cobertura. Los productos para los que Ustedespecíficamente compró la cobertura se mencionarán en Su Recibo de Compra.Electrodomésticos principales:Tales como la lavadora, secadora, refrigerador, lavadora de platos, compactadora dedesechos, horno, cocina eléctrica, horno de microondas. Deterioro de alimentos – Usted recibirá un reembolso porlas pérdidas de alimentos causadas por una falla incluida en la cobertura de su refrigerador o congelador de hasta $300por equipo durante el período de validez de este Contrato; se necesitará presentar pruebas de las pérdidas incurridas.Otros equipos:Descalcificador de agua GE, filtro de agua oculto GE, sistema purificador de agua por osmosis revertida GE.Calentadores de agua:Calentadores de agua eléctricos y de gas General Electric, salvo Hotpoint.Piezas principales:Compresor, transmisión de lavadora, magnetrón.Electrodomésticos pequeños:Máquinas lavadoras de alfombras, cafeteras, refrigeradores compactos, hornos demicroonda de mesa, procesadores de alimentos, hornos del tipo Rotisserie, hornos/tostadoras, refrigeradores de

Estos Términos y Condiciones, junto con su recibo de compra del producto y el plan de cobertura del producto,

constituyen su contrato de servicio. Llame al [1-XXX-XXX-XXXX]para programar el servicio para

electrodomésticos; [1-XXX-XXX-XXXX] para el resto de los productosincluidos en la cobertura.

Términos y Condiciones Este Contrato no es un contrato de seguro.

vinos, aspiradoras.Equipos eléctricos para exteriores:Sopladoras/aspiradoras, máquinas quitanieve, sierras de cadena, trituradoras,bordeadoras, generadores, cortadoras de troncos, segadoras, máquinas de agua a presión, cortadoras, labradoras,tractores, podadoras.Otros equipos para exteriores:Parrilla de gas o eléctrica.Herramientas y equipos eléctricos:Compresores de aire, taladros, taladros de columna, generadores,rectificadoras/pulidoras, empalmadoras/aplanadores, embutidoras de clavos, sierras/sierras para lozas, buriladoras,lijadoras, destornilladores, pistolas de soldar, grapadoras, soldadores.Equipos eléctricos para pintar:Pistolas de aire caliente o secadoras, pistola pulverizadora de pintura, rodilloseléctricos, máquinas de agua presión.7. Ubicación del servicio para el programa de reparacionesPara determinar la ubicación del servicio para Su producto incluido en la cobertura, sírvase comunicarse con elAdministrador a través del número de teléfono que se muestra más adelante. Si Nosotros, a discreción Nuestra,determinamos que Su producto incluido en la cobertura es elegible para recibir servicio “en Su casa”, dicho servicio seprestará en la dirección que contiene el Contrato. A menudo, Su producto con servicio “en Su casa” se debe retirar a finde repararlo en otro lugar. En este caso, Nosotros proporcionaremos servicio de recogida y entrega entre la direcciónque contiene el Contrato y la instalación de reparaciones. Los residentes de Alaska también deberán pagar los gastospor concepto de viajes del técnico a y desde la dirección que contiene el Contrato. Con respecto a los productos cuyoprecio minorista sobrepasa los $800, Nosotros proporcionaremos servicio de recogida y entrega entre la dirección quecontiene el Contrato y la instalación de reparaciones. Si Nosotros, a discreción Nuestra, determinamos que Su productoincluido en la cobertura es elegible para recibir servicio siempre que dicho producto sea “entregado por el cliente”, Ustedserá responsable por la entrega y recogida en el centro de reparaciones de Su producto incluido en la cobertura. De sernecesario servicio de envío, Usted será responsable por todos los gastos de envío. 8. Si usted necesita serviciosSírvase llamar al teléfono (800) 79-DEPOT para programar el servicio. Horario: Lunes a Viernes, de 5 a.m. a 8 p.m. Hora de la montaña.9. Traslado de Su producto incluido en la cobertura hacia otra región dentro de Estados UnidosSalvo para los Calentadores de Agua, Usted puede cambiar la dirección de servicio por medio de una notificación porescrito al Administrador a la dirección que se muestra más adelante.10. Si el propietario del producto incluido en la cobertura cambiaUsted puede cederle la cobertura del producto a otra persona por medio de una notificación por escrito al Administradora la dirección que se muestra más adelante. La cobertura entrará en vigor en el momento en que el Administradorreciba su notificación por escrito. No obstante, no se podrá ceder un Contrato de duración vitalicia.11. Cancelación del Contratoa. Si Nosotros cancelamos el Contrato, Usted recibirá un reembolso basado en el cien por ciento(100%) del precio de compra prorrateado no disfrutado de este Contrato, menos el costo de cualquierservicio y/o reparaciones que se le hayan prestado a Usted, a menos que las leyes estatalesestablezcan disposiciones diferentes. Nos reservamos el derecho a cancelar este Contrato en cualquiermomento en caso de fraude o declaración falsa sustancial por parte de Usted. b.Usted puede cancelar este Contrato durante el período de noventa (90) días posteriores a la fechade compra. Para ello visite The Home Depot. El reembolso se basará en el cien por ciento (100%) delprecio de compra del Contrato.c. Usted puede cancelar este Contrato durante el período de noventa (90) días posteriores a la fechade compra mediante una notificación por escrito enviada a Nosotros a la siguiente dirección: P.O. Box100, Rapid City, SD 57709. Usted recibirá el noventa por ciento (90%) del precio de compraprorrateado no disfrutado de este Contrato, menos un cargo por cancelación de quince (15) dólares ymenos el costo de cualquier servicio y/o reparaciones que se le hayan prestado a Usted, a menos quelas leyes estatales establezcan disposiciones diferentes. 12. Limitaciones del Contratoa. Daños indirectos– BAJO NINGUNA CIRCUNSTANCIA SE CONSIDERARÁ QUE EL ADMINISTRADOR, LA PARTEOBLIGADA O LA ASEGURADORA SON RESPONSABLES POR LOS DAÑOS ESPECIALES, INDIRECTOS, INCIDENTALES OCONSECUENTES RELACIONADOS DIRECTA O INDIRECTAMENTE CON ESTE CONTRATO.b. Renovaciones– No estamos obligados a renovar Su Contrato.c. Piezas que no son originales y piezas reparadas– Se utilizarán piezas genuinas de fábrica siempre que seaposible; no obstante, este Contrato permite el uso de piezas que no sean originales del fabricante y/o reparadas.d. Política de devolución de equipo defectuoso – Nosotros reemplazaremos un producto o una parte de unproducto incluido en la cobertura si ocurriera la misma falla y fuera necesario brindar servicio en tres ocasiones distintasen un período de 12 meses posterior a la fecha de inicio del Contrato. e. Límites de la responsabilidad– En la medida en que lo permitan las leyes aplicables, Nuestra responsabilidad, de existir,por cualquier pieza o producto supuestamente defectuoso incluido en la cobertura se limitará a la reparación o reemplazo delproducto o pieza, a discreción Nuestra, y Nuestra responsabilidad, de existir, por los daños relacionados con cualquier pieza oproducto defectuoso incluido en la cobertura no sobrepasará el valor que muestra Su recibo de compra del producto o piezaen cuestión. ESTE CONTRATO ES SU ÚNICA GARANTÍA EXPRESA CON RESPECTO AL (LOS) PRODUCTO(S) INCLUIDO(S) EN LACOBERTURA. POR ESTE MEDIO QUEDAN EXCLUIDAS TODAS LAS GARANTÍAS IMPLÍCITAS, INCLUYENDO PERO SIN LIMITARSEÚNICAMENTE A LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD E IDONEIDAD PARA UN PROPÓSITO DETERMINADO.

13. ArbitrajeARBITRAJE OBLIGATORIO: Sírvase leer cuidadosamente. Cualquiera de las partes puede optar porresolver cualquier disputa legal por medio de un proceso de arbitraje vinculante. Si Usted o Nosotrosoptamos por someter a un proceso de arbitraje una Reclamación (conforme se define más adelante),ninguna de las partes tendrá derecho a: (1) que la Reclamación sea resuelta por medio de un tribunalo un jurado; (2) participar en el proceso de proposición de pruebas cuyo alcance sea equivalente alpermitido por los tribunales; (3) participar en una demanda colectiva en un tribunal o un Proceso deArbitraje, ya sea como representante de la colectividad o como miembro de la colectividad; (4) fungircomo fiscal privado en un tribunal o un Proceso de Arbitraje; o (5) unir o consolidar Su(s)Reclamación(es) con las de otra(s) persona(s). Otros derechos como, por ejemplo, el derecho a apelar,están más limitados en el Proceso de Arbitraje que en un tribunal. DERECHO A RECHAZAR EL PROCESO DE ARBITRAJE: USTED PUEDE RECHAZAR EL ARBITRAJE. DESER ASÍ, NI USTED NI NOSOTROS PODREMOS EXIGIR NINGÚN TIPO DE ARBITRAJE PARA NINGUNA

PLANES DE SERVICIO Y REEMPLAZO

(Únicamente para la garantía(Únicamente para la garantía (Únicamente para la garantía de producto de 6 años)de producto de 9 años)de producto de 12 años)

Calentadores de agua

Electrodomésticos principales

PLANES DE SERVICIO

Equipos eléctricos para exterioresEquipos eléctricos para pintarHerramientas y equipos eléctricosElectrodomésticos pequeñosOtro

PLANES DE REEMPLAZO

† Precio de compra sin incluir los impuestos

El Plan de Servicio Extendido comienza al terminar la garantíade la mano de obra del fabricante

2 PURCHASE

SELECT the appropriate plan and MATCH the product and ESP price found on the left.

Thre

e E

asy

Ste

ps

to E

xten

ded

Serv

ice

1SELECT

REGISTER your plan one of three ways:

3 REGISTER

PURCHASE your plan at the CHECKOUT counter.Be sure to keep your original SALES RECEIPTwith your Home Depot ESPContract, which is included in this brochure.Your receipt and this brochure/contract are required for service.

REGISTRATION INFORMATION

1. Logging online at www.activate-brochure.com/hd203423

or2. Calling 1-[XXX-XXX-XXXX]

or3. Mailing the forms listed below to:

Home Depot Extended Service PlanPO Box 36690 Louisville, KY 40233-9951

Forms to mail in:� Your ESP Activation Form� A copy of your receipt

ES136BL

(e.g. gas dryer, top mount fridge, electric water heater, riding lawn mower, hand drill)

ACTIVATION FORMTo activate your Home Depot Extended Service Plan, you must fill out this form completely and mail immediately, register online at www.activate-brochure.com/hd203423 or call1[XXX-XXX-XXXX]. Delay in returning your activationform may result in delay of service.

CUSTOMER INFORMATIONFIRST NAME:

LAST NAME:

ADDRESS:

APT./SUITE #:

CITY: STATE: ZIP CODE:

TELEPHONE:

E-MAIL ADDRESS:

SIGNATURE:

Please provide your e-mail address to receive discounts, special offers and other important communications from GE Appliances (GEA) via e-mail.

� Check here if you do NOT want to receive communications from GEA’scarefully selected partners.

PURCHASE INFORMATIONPLEASE LIST BELOW THE ITEM TO BE COVERED BY THE HOME DEPOT ESP.ONLY 1 PRODUCT PER HOME DEPOT ESP.

SPECIFIC PRODUCT DESCRIPTION:

MODEL NUMBER:

MANUFACTURER:

PRICE PAID FOR PRODUCT:

X

2COMPRE

Para OPTAR por el planapropiado, SELECCIONE el producto con respecto al precio del Plan deServicio Extendido queaparece a la izquierda.

Tres p

aso

s fácile

spara obtener el Plan de Servicio Extendido

1SELECCIONE

3REGISTRAR

COMPRE su plan en la CAJA REGISTRADORA.Recuerde conservar el RECIBODE COMPRA original junto alContrato del Plan de ServicioExtendido de Home Depotque acompaña a este folleto.Su recibo y este folleto/contrato son necesariosa la hora de recibir servicios.

INFORMACIÓN SOBRE LA INSCRIPCIÓN

ES136BL

FORMULARIO DE ACTIVACIÓN DEL PLAN

DE SERVICIO EXTENDIDOPara activar su Plan de Servicio Extendido de Home Depot,llene el siguiente formulario y envíelo por correoinmediatamente, actívelo en la página de Internet www.activate-brochure.com/hd203423o llame al 1[XXX-XXX-XXXX]. El atrasoen el envío de su formulario de activación podrá traer comoresultado que nos atrasemos en la prestación de nuestro servicio.

INFORMACIÓN SOBRE EL CLIENTENOMBRE:

APELLIDO:

DIRECCIÓN:

APT./SUITE #:

CIUDAD: ESTADO: CÓDIGO POSTAL:

TELÉFONO:

CORREO ELECTRÓNICO:

FIRMA:

Sírvase indicar su correo electrónico para que pueda recibir descuentos, ofertas especiales y otras comunicaciones importantes sobre los equiposelectrodomésticos de GE por esta vía.

� Marque esta casilla si no desea recibir información de los socioscuidadosamente seleccionados de GE.

X

1. Entre en la página de Internet www.activate-brochure.com/hd203423

o2.Llamar al 1-[XXX-XXX-XXXX]

o3. Envíe los formularios que se muestran a

continuación a la dirección siguiente:Home Depot Extended Service PlanPO Box 36690, Louisville, KY 40233-9951Documentos que se deben enviar vía correo:�El Formulario de Activación del Plan de

Servicio Extendido�Una copia del recibo de compra

SELECCIONEuna de lasdos siguientes maneraspara REGISTRAR su plan:

Purchase Price† 2-Yr. Service Plan 4-Yr. Service Plan$000 - UP $5999 $8999

5-Year 8-Year LifetimeLabor Service Plan Service Plan Service Plan

$5999 $7999 $9999

Purchase Price† 2-Yr. Service Plan 4-Yr. Service Plan$30000 - $39999 $4999 $9999

$40000 - $49999 $5999 $13999

$50000 - $79999 $9999 $16999

$80000 - $99999 $14999 $19999

$1,00000 - $1,99999 $22999 $29999

$2,00000 - $4,99999 $27999 $34999

Purchase Price† 1-Yr.Replacement Plan$000 - $4999 $499

$5000 - $9999 $999

$10000 - $14999 $1499

$15000 - $19999 $1999

$20000 - $24999 $2999

$25000 - $29999 $3999

Precio de compra†

Plan de Reemplazo de 1 año$0

00-

$49

99$4

99

$50

00-

$99

99$9

99

$100

00-

$149

99$14

99

$150

00-

$199

99$19

99

$200

00-

$249

99$29

99

$250

00-

$299

99$39

99

Precio de compra†

Plan de ServicioPlan de Serviciode 2 añosde 4 años

$300

00-

$399

99$49

99$99

99

$400

00-

$499

99$59

99$139

99

$500

00-

$799

99$99

99$169

99

$800

00-

$999

99$149

99$199

99

$1,000

00-

$1,999

99$229

99$299

99

$2,000

00-

$4,999

99$279

99$349

99

Precio de compra†

Plan de ServicioPlan de Serviciode 2 añosde 4 años

$0

00- o más

$59

99$89

99

Plan de ServicioPlan de ServicioPlan de ServicioLabor de 5 añosde 8 añosde por Vida

$59

99$79

99$99

99

Enclose a copy of your sales receipt with this activation form andkeep original sales receipt with your Home Depot ESC contract.

Circunde una copia de su recibo de venta con este formulario de activación y mantengael recibo de venta original con su contrato de Servicio Extendido de Home Depot.

Major Appliances

Outdoor Power Equipment

Paint PowerEquipment

Power Tools and Equipment

Small Appliances

(Por ejemplo, secadora de gas, refrigerador, calentadores eléctricos, segadora automotriz, taladro de mano)

Associate Name:

Date:

The Home Depot Service Plan and Me:

a winning combination!

E S P E x c e p t i o n a l S a l e s P e r f o r m a n c e

D70 CoachingGuide

• Training Document for Associate Use Only •

PP22055-1007 mdjrD70 Coaching Guide© Assurant, Inc. 2007 ES170

5 Steps to Selling Success:

• Offer Benefits

• Know the Product

• Give 100%

• Set Daily Goals

• Practice Selling Skills (Greet, Qualify, Recommend, Close)

100% Presentation

Offer Benefits to Every Customer Every Time!• 6-Second Presentation

• “I personally recommend the Service Plan to all my customers because it will save them money”

• 10-Second Presentation• “I personally recommend The Home Depot

Service Plan to all my customers because it will save them money. For $89.99, the price of the plan is less than the cost of repairs!”

• 15-Second Presentation• “I personally recommend The Home Depot

Service Plan to protect your purchase today.For only $89.99 you will receive coveragefor 4 years after the manufacturer’s warrantyexpires. That’s only $22.50 a year and thepeace of mind you will receive is priceless!”

Research Shows The Home Depot Extended Service Plan is the Best Plan for the Best Price!

Industry Comparisons

“This appliancealready has

a 1 year warranty.”

“The cost ofrepairing the

appliance is notmuch more than

the price of the warranty.”

“I don’t buywarranties

because they never work.”

The Home DepotExtended Service Planextends your warrantyproviding you with 5 fullyears of peace of mindin the event yourappliance fails.

The Home DepotExtended Service Planwill save you moneybecause the price of theplan is less than theprice of just one repair.

The Home DepotExtended Service Planguarantees yoursatisfaction with 5 yearsof coverage includingnormal wear and tear.

Handling Objections – Role Plays

Extended Service PlanInformation

For Extended Service Plans:Go to myApron > My Workbench > Overview > Frequently Used Reports > Extended Service Plans

For Star Reporting:Go to myApron > My Workbench > Applications > Specialty Sales

Practice

Create Your Own Presentation by UsingBenefit Words to Describe a Feature

PP22055_ES170 coaching guide 10/24/07 5:00 PM Page 1

Product Knowledge

Features• Coverage begins upon expiration of

the manufacturer’s labor warranty

• Functional parts and labor coverage

• Power surge coverage

• “No-Lemon” protection

• In-home service

• Food spoilage protection up to $300

• Product replaced if non-repairable

• Transferable to a new owner free of charge

• Toll-Free No. 877-THD-ESPS (877-843-3777) for Nationwide Service Network

Offer Benefits

Benefits• Easy• Convenient• Save time• Save money• More enjoyment• Peace of mind• Satisfaction

• Training Document for Associate Use Only •

FW S M T W Th F S WeeklyUA

Coaching Tips

One thing you like about your customerpresentation:

One thing I liked about it was:

One thing I would recommend for the future is:

Goals

District Service Plan Goal:

My Service Plan Goal:

Associate Role Play Checklist

During GREET, did the associate: YES NO1. Introduce Him/Herself and make eye contact? ❑ ❑

2. Begin the sale with an open ended question like “How Are You Today?” ❑ ❑

3. Inform the “Just Looking” customer of current promotions and THD price guarantee? ❑ ❑

During QUALIFY, did the associate: YES NO1. Ask why, who and how questions? ❑ ❑

2. Use the “Leading With the Best” Techniqueto determine at least 2 customer needs? ❑ ❑

During RECOMMEND, did the associate: YES NO1. Recommend the product based on the

customer’s needs established from the qualifying questions? ❑ ❑

2. Recommend the benefits of The Home DepotExtended Service Plan based on the customer’s needs? ❑ ❑

During CLOSE, did the associate: YES NO1. Ask for the sale of the product? ❑ ❑

2. Ask for the sale of The Home DepotExtended Service Plan? ❑ ❑

3. Ask the customer if he or she will be putting this on their HDCC? ❑ ❑

Estimated Repair Costs*

Estimated Repair Costs Without The Home Depot Extended Service Plan

Item Estimated Repair Costs(Most Expensive Parts)

Clothes Dryer Control Assembly $120Heater Coil $130Motor $182.30

Refrigerator Condenser $190Evaporator $250Compressor $350

Range/Oven Surface Heating Unit $85.95Oven Broil Unit $90Thermostat $219

Clothes Washer Wash Basket $207Motor $219.85Transmission $219.85

*Estimates based on parts and labor costs resulting from normal usage.

PP22055_ES170 coaching guide 10/24/07 5:00 PM Page 2

Handling Objections - Role Plays

ES123

CESP Benefits

A Carpet Maintenance Plan3 Professional ■ Cleanings can be scheduled once per yearCleanings! by the customer

■ 1st cleaning within 12 months of purchase■ 2nd cleaning within 13-24 months

of purchase■ 3rd cleaning within 25-36 months of purchase

Stain Removal ■ $50 a year toward spot treatment of difficult stains

Replacement Benefit ■ Up to $500 for stains that cannot be professionally removed!

■ Applies to any stain not excluded in theterms and conditions

■ Customer will receive a THD voucher

Toll-Free Customer ■ 24 hours a day/7 days a weekAssistance ■ 1-877-THD-ESPS (1-877-843-3777)

This plan is aimed at saving you both time and money. You canenjoy your purchase knowing all your new carpet is included in the cleaning with no additional out-of-pocket expenses to you forthree years! It also includes benefits such as stain removal and areplacement benefit giving you peace of mind.

Most manufacturer’s warranties actually require professionalcleanings using a hot water extraction method. This plan can save you time and money, allowing you to convenientlyschedule your annual cleanings with Chem-Dry. This plan will provide you years of enjoyment from your carpet purchasewhile saving you money on cleanings.

The carpet extended service plan is actually a carpet maintenance plan because it provides you with the convenience of 3 annual cleanings and 3 years of stain protection. It offers the peace of mind of knowing you will have the convenience of keeping your carpet looking brand new by calling one easy-to-use number. It’s that easy!

“It’s too Expensive!”

“This will void the

manufacturer’swarranty.”

“I don’t believe in extended

service plans!”

FOR ASSOCIATE IN-STORE USE ONLY. NOT TO BE DISTRIBUTED TO CUSTOMERS.

PP21627 CESP Apron Card ES123 1/5/07 10:22 AM Page 1

■ My Name is (Your Name) and I would like to tell you about theCarpet Extended Service Plan (hand customer brochure). This will help protect your new purchase and extend the life of your carpet!

■ Do you have pets and kids? This plan will give you peace of mindabout maintaining the look of those high-traffic areas, as well as beingsafe for pets and kids. Chem-Dry does not use harsh chemicals in their basic cleaning process.

■ I personally recommend the CESP with your carpet purchase. This plan is easy-to-use and will save you time and money.

■ The CESP can provide you with the benefits of protecting your carpetand extending its life! The toll-free number makes it convenient andeasy for you. This plan will save you money!

QUESTIONS?

ESP Number for Customers: 1-877-THD-ESPS (1-877-843-3777)

Contacts for Stores Only:Refer to My Apron for contact information of your ESP team.

My Apron > My WorkBench > Frequently Used Reports > Extended Service Plans

Saves Time! Carpet Dries in ■ Carpet can be used the 1-2 Hours same day

■ Other steam cleaners take 1-2days to completely dry!

Peace of Mind Safe and Non-Toxic ■ Chem-Dry’s cleaning solutioncontains no soaps, detergents, optical brighteners, bleaches,phosphates or harsh chemicals.

Saves Money Carpet Stays ■ Chem-Dry’s hot carbonating Cleaner, Longer extraction deep cleans, leaving

virtually no dirt-attracting residuethat can cause rapid resoiling.

More Promotes a Healthier ■ Chem-Dry uses less water than Enjoyment Environment other methods, minimizing

drying time. ■ Reduces the chance of mold,

mildew and bacterial growth


Benefits of Chem-DryPrice ofCarpetExtendedService Plan

Carpet Extended Service PlanCustomer Saves

Selling CESPs 4-Step Selling ProcessGreet, Qualify, Recommend, Close

Try one of these statements during your four-step selling process:

Price ComparisonPricing varies based on how much square footage of

carpet the customer is buying. See information table below:

Square Square Average Footage/YardsFootage Cost of 3 Example Cleanings

0 - 500 (0 - 56 sq. yds.) $169.99 500 $540 $370SKU # 631-356

501 - 1,000 sq. ft. $299.99 750 $810 $510(57 - 111 sq. yds.)SKU # 631-372

1,001+ sq. ft. 1,000 $1,080 $680(112+ sq. yds.) $399.99 1,250 $1,350 $950SKU # 631-383

1,500 $1,755 $1,355

PP21627 CESP Apron Card ES123 1/5/07 10:22 AM Page 2

Associate Name:

Date:

It’s up to me to sell ESP

E S P E x c e p t i o n a l S a l e s P e r f o r m a n c e

ESPQuick Reference Guide

Features

● One-year replacement coveragebeyond the manufacturer’swarranty for products under $300

● Gift card replacement forproducts under $300

● 24/7, toll-free customer service

● No deductibles

● Buy it at checkout

Benefits

● Peace of mind

● No hassles

● Convenient

● Save money

● Easy

My daily pledge:

❑ Ask every customer, every time!

❑ Introduce the plan

❑ Mention a benefit

❑ Ask for the sale

Coaching Tips

I Like ...One thing I liked that you did:

I Wish ...One thing I wish you had done differently and why:

Key Points

During the Transaction, the Cashier:1. Smiled ❏ Yes ❏ No

2. Made eye contact ❏ Yes ❏ No

3. Asked open-ended questions❏ Yes ❏ No

4. Asked if customer would be using HDCC ❏ Yes ❏ No

5. Recommended Service/Replacement Plan❏ Yes ❏ No ❏ N/A

6. Thanked customer for shopping at THD❏ Yes ❏ No

7. Recommended customer complete VOC❏ Yes ❏ No

Training Material for Internal Use Only – Not for Customer Use

PP21227A-R0906 mdjrESP© Assurant, Inc. 2006 ES166

PP21227A_ES166 3panelbro 12/27/06 3:20 PM Page 1

Presentations

6-second presentationMany customers get the convenientHome Depot Replacement Plan on theirpower tools. Would you like one onyours, too?

10-second presentationYour power drill is eligible for the easy-to-use Home Depot ReplacementPlan. I personally recommend the Planand can include this protection today for $9.95. Will that be OK?

15-second response if asked formore detailsThe Home Depot Replacement Plan cansave you money. If your power drill fails for up to one year after themanufacturer’s warranty expires, just call 1-800-79-DEPOT to arrange for areplacement. I can include the Plan withyour power drill today for $9.95. Willthat be OK? If the Customer says, “YES”

1. Get an ESP brochure.

2. Print a duplicate receipt and hand it to thecustomer along with the ESP brochure.

3. Show the customer the registration form onthe brochure. Also mention that he or she can register online.

4. Track your own ESP sale on the Front End Cashier Board (if available) and in this brochure.

My

ESP

Goa

ls

Com

men

ts:

Alw

ays

ask

the

cust

omer

to b

uy!

Sunday

Monday

Tuesd

ay

Wednesd

ay

Thurs

day

Frid

ay

Satu

rday

Weekly

Tota

l

Create your ownCustomer Presentation

Training Material for Internal Use Only – Not for Customer Use

PP21227A_ES166 3panelbro 12/27/06 3:20 PM Page 2

*ESPs are transferable, except for Lifetime Water Heaters ESPs (See terms and conditions in brochure for more details).

Handling objections Be sure to use benefit-driven words and phrases when responding to objections: EASY, CONVENIENT, SAVE TIME, SAVE MONEY,

PEACE OF MIND, SATISFACTION, MORE ENJOYMENT.

“I often don’t see the need for them until I can understandexactly how the Home Depot Extended Service Plan worksand how it can save time and money. Wouldn’t you like tohave peace of mind knowing that in the event you needservice, you can simply call one number? There are noadditional charges or deductibles with the Home DepotExtended Service Plan.”

“If you buy the plan today, you have valuable coverage that,within 90 days, can be fully refunded to you if you decide it is not what you want.”

“Our Home Depot Extended Service Plans are transferable*,so the new owners can benefit from the coverage.”

“I don’t buy service plans.”

“Let me think about it.”

“I’m buying the product as a gift.”

At The Home Depot, we service what we sell. Our customers buy benefits,not features. Be sure to use the benefit-driven words and phrases mentionedabove when offering our Extended Service Plan.

MMaajjoorr AApppplliiaanncceessAdvantiumAir purifiersCentral humidifiersCompactorsCooktopsDehumidifiersDishwashersDryersFreezersMicrowavesRangesRange hoodsRefrigeratorsReverse osmosisRoom ACsWall ovensWashersWater heaters

The Home Depot Extended Service Plan

Eligible Products

OOuuttddoooorr PPoowweerrEEqquuiippmmeennttBlowers/vacsChainsaws ChippersEdgersLog splittersMowersShreddersSnow blowersTillersTractorsTrimmers

PPaaiinntt PPoowweerr EEqquuiippmmeennttHeat gunsPaint sprayersPower paint rollersPressure washers

PPoowweerr TToooollss aanndd EEqquuiippmmeennttAir compressors Combination

tool kitsDrillsDrill pressesGeneratorsGrinders/polishersJointers/planersNailersPumpsRoutersSandersSawsScrewdriversSoldering ironsStaplersWelders

SSmmaallll AApppplliiaanncceessCoffee makersCompact refrigeratorsCountertop microwavesFood processorsPhonesPortable air coolersPortable fansPortable heatersRotisserie roastersToaster ovensTVsVacuumsWindow ACsWine coolers

OOtthheerrBath fansConsumer electronicsGarage door openersGas and electric grillsSpasWater softenersThis is a training document for Store Associate use only.

This document is not intended for customer use. Confidential and proprietary information. Subject to change. NOTE: Products with Lifetime Warranties are not eligible for ESPs.

This is a training document for Store Associate use only. This document is not intended for customer use. Confidential and

proprietary information. Subject to change.


ES151

PP21503 Apron Card ES151 4/13/07 3:03 PM Page 1

“Did our associates tell you about the convenient Home Depot ReplacementPlan for $9.99 today?”“The Home Depot Replacement Plan can save you money. If your product stopsworking due to normal use within one year after the manufacturer’s warrantyexpires, just call one toll-free number to arrange for a replacement. I can includethe Plan with your (product name) today for $9.99. Will that be okay?”

◆ I personally recommend The Home Depot easy-to-use Replacement Plan onyour (product) for only $_______.

◆ The Home Depot can save you time and money with our replacement planon the (product). Can I add that for only $_______?

◆ The Home Depot easy-to-use Extended Service Plan can protect your (product)for 4 additional years beyond the manufacturer’s warranty. It’s a great value!

◆ I personally recommend The Home Depot Replacement Plan on all (productnames). It saves you a lot of time and money in the long run; you don’t even have to return the product to the store!

◆ This product is eligible for The Home Depot Service Plan. THD providesprotection for an additional two or four years after the manufacturer’swarranty expires, giving you added Peace of Mind that we stand behind theproducts we sell.

Replacement Plans◆ Only for products with a retail pre-tax purchase price under $300.◆ Provides coverage for ONE year AFTER the expiration of the manufacturer’s

labor warranty.◆ Will replace product or offer Home Depot gift card for full purchase price!

Service Plans◆ Available for products with a retail pre-tax purchase price of $300 or more.◆ Provides coverage for TWO or FOUR years AFTER the expiration of the

manufacturer’s labor warranty.◆ Pick up and delivery service on selected products over $799

(from date of purchase).◆ Major Appliance food spoilage benefit up to $300.◆ In-home service – we come to you!

All Replacement Plans and Service Plans are transferable except for Lifetime WaterHeaters ESPs (See terms and conditions in brochure for more details).

Questions?Atlanta SSC Contacts (770) 433-8211(Speed Dial #900)Appliance ESPs: Eddy Arechaga, ext. 87137All Other Non-MA ESPs: Monika Lunsford, ext. 17215Carpet ESPs: Jennifer Hunt, ext. 83964ESP National Install Merchant: Geoff Dalton, ext. 11311

Available Training ClassesRWBT #3664 – Selling ESP DemonstrationsRWBT #3665 – Front End ESP Training#3292 – Selling ESP Training with Online AssessmentSASM Guide (located on My Apron)

Contacts for stores only:Refer to My Apron for your ESP Team contact information:MyApron > My Workbench > Frequently Used Reports >Extended Service Plans

Replacement Plans vs. Service Plans

ESP specifics on GrillsAs of 9/1/06, Extended Service Plans were made available on Grills. To outlinethe benefits of this plan for the customer, please note rust and corrosion will becovered under the Extended Service Plan. On-site service is also in effect forthose Grills with a purchase price greater than $799.

6- & 10-Second Presentation(for Cashiers and Dept. Associates)

For all Extended Service Plan Repairs, call:1-877-THD-ESPS

Selling ESPsTry one of these statements during your four-step selling process

(Greet, Qualify, Recommend, Close):

PP21503 Apron Card ES151 4/13/07 3:03 PM Page 2

*Home Depot is not the provider or administrator of this program. For details, refer to terms and conditions. Products with a lifetime manufacturer’s warranty are excluded.ES116

*

Accessory Unit Improvement__________% Improvement

ESP Unit Attachment__________% UA

ATTENTION Team CaptainsPlease update information below

weekly with a dry-erase marker only.

ALL DIVISION WINNERS RECEIVE A REGULATION SIZE FOOTBALL, STADIUM CUSHION

AND PEN (APPLIANCE ASSOCIATES ONLY)

APPLIANCE CONTEST: September 24 – December 23Prizes awarded based on performance during entire contest period.

MOST IMPROVEDESP WINNERS!

50 MOST IMPROVED STORES IN APPLIANCE ESP UNIT ATTACHMENT

PER DIVISION Stores cannot win top store

and most improved.

ACCESSORY SALESWINNERS!

TOP 50 MOST IMPROVEDSTORES IN APPLIANCE

ACCESSORY UNIT SALES PER DIVISION

TOP ESP UAWINNERS!

TOP 50 STORES IN APPLIANCE ESP UNIT ATTACHMENT

PER DIVISIONStores cannot win top store

and most improved.

GRAND PRIZEWINNER!

CATERED FOOTBALL PARTY FOR STORE WITH HIGHEST COMBINED RANKING OF

MOST IMPROVED ACCESSORY SALES ANDTOP APPLIANCE ESP UNIT ATTACHMENT

Please Do Not Remove This Sign Until December 24

For more details, current performance data andadditional contest rules, please refer to the

ESP section of MyApron.

$50,000 will also be awarded to The Home Depot Foundation in

the winning store’s name!

ES164Updated 10/07

(for contest period)

Most Improved ESP UA_____________ _____________

2006 Base Line BPS Improvement

Revised FW____________________

ENTER TO WINSharp®’s

Make-Your-Home-Really-Sharp

Sweepstakes!

be sharp

• Receive usefulinformation about your Sharp product and the latest in Sharp innovations

• Instantly register to winone of two great prizesfrom Sharp

• Add value to your Sharpelectronics by enrolling in the Sharp FamilyService Plan

Registration has its benefits:

Call1-800-469-3902

to Registeryour Sharp

product andenter

to win!

Register your Sharp productand you could fill your home with Sharp electronics!

First Prize:

SharpVision® Home Theater System (includes Aquos™20" Liquid Crystal Television and One-Bit HomeTheater System with DVD Player), 8 mm Camcorder,Zaurus PDA, Countertop Microwave Oven and CyclonicBagless Vacuum Cleaner

Second Prize:

Aquos™ 20" Liquid Crystal Television

Don’t wait another day! Call 1-800-469-3902 today!No purchase necessary to win. Void where prohibited by law.

See back for complete Sweepstakes rules.

PP17726 7/9/03 12:30 PM Page 1

PP17726-0703 jajr©2003 Assurant Group

Enter to win Sharp®‘s Make-Your-Home-Really-Sharp Sweepstakes!Call 1-800-469-3902.

OFFICIALRULESNO PURCHASE NECESSARYTO WIN

Sweepstakes is sponsored by Sharp Electronics Corporation and Assurant Group and its member companies. The sweepstakes will beoffered in a number of different presentations and will award the following prizes: One First Prize SharpVision

®Home Theater System

(includes 20"AquosTM

Liquid Crystal Television, valued at $1,499, and One-Bit Home Theater System with DVD player, valued at $999),8mm Camcorder, valued at $299, Zaurus PDA, valued at $399.99, Countertop Microwave Oven, valued at $169.99 and Cyclonic BaglessVacuum Cleaner, valued at $429.99, total value of $3,796.97; One Second Prize 20"Aquos

TMLiquid Crystal Television, valued at $1,499.

Prices of prizes based on Manufacturer’s Suggested Retail Price as of August1, 2003. If you win, prize quantities are limited to the firstand second prize. In the event that the featured prize is no longer available, it will be replaced with a prize of equal or greater value.Sweepstakes begins August1, 2003, and ends August1, 2004. Enter by calling 1-800-469-3902 and registering your product or bywriting on one side of a 3"x 5"card your name, address, city, state, ZIP code, product, model number, purchase date and the words“Make-Your-Home-Really-Sharp Sweepstakes” and mail it to Sharp Program, 3201 Hwy16, LaCrosse, WI 54603. Entries must bereceived no later than August1, 2004, and are limited to one per household. Mechanically reproduced entries are not acceptable. Notresponsible for late, lost or illegible entries. A random drawing held on or about October 3, 2004, at10 a.m. EDT, will select the winnersfrom all entries collectively received by the sponsoring companies. Odds of winning depend on the number of eligible entries receivedfrom all sponsors’ presentations. Open to U.S. residents at least18 years old, except employees and their families of the sweepstakesjudge, all of the sponsoring companies, and their respective subsidiaries. Each winner must submit a signed and notarized affidavit ofeligibility within a specified time after being notified of his or her prospective winner status, and if a satisfactory affidavit is not receivedwithin the stated time, a new winner will be selected. By submitting an entry, winner agrees to the use of his or her name, address andphotograph for advertising/publicity purposes without compensation. All entries become the property of the sweepstakes judge. Notransfer of prize is allowed. Winner is solely responsible for all taxes. All federal, state and local laws apply. Offer void in Arizona, Florida,New York, Rhode Island, Vermont and Washington and where prohibited by law. This offer is not available outside the United States. Fornotice of sweepstakes winners, send a self-addressed, stamped envelope to Winners, Sharp Program, 3201Hwy16, LaCrosse, WI54603. Sharp Electronics Corporation and its affiliates will not use your personal information without your authorization.

What’s better than owning one Sharp product?

Winningenough Sharpelectronics to

fill your home!

See inside for details on how you can enter to win!

PP17726 7/9/03 12:30 PM Page 2

SKU Retail Price SKU Retail Price

DIGITAL CAMERAS 2-YEAR PLANExpress Shipping SKU Retail Price$0-$99.99 635598 $34.99$100 - $199.99 635600 $59.99

$200 - UP 635601 $99.99

TSPPlus Pricing

LAPTOP COMPUTERS 3-YEAR PLAN 2-YEAR PLANExpress Shipping(with One-Time Screen Protection)

$0 - $399.99 653112 $219.99 653110 $169.99$400 - $699.99 651394 $289.99 651378 $239.99

$700 - $999.99 651397 $359.99 651388 $289.99

$1,000 - $1,299.99 651402 $429.99 651389 $349.99$1,300 - UP 651413 $519.99 651391 $429.99

NEW!Accidental Damage Coverage

For Your Laptop or Digital Camera

Accidents happen.Now it’s easy to get protected.

PP21365-0606 mdhpTSPPLUS© Assurant, Inc. 2006

Accidental damage coverage is subject to a one-time replacement for the life of the plan. Certainlimitations and exclusions apply. See the TechnicalSupport & Protection Plan Terms and Conditions andthe Addendum on the reverse side of this documentfor complete details.

Don’t wait until it’s too late.

Questions? Problems?Visit www.staplesesp.com

or call 1-866-782-9155 24 hours a day, 7 days a week.

PLUS:

Protect your new purchase againstthe rigors of everyday life.

• All the benefits of the Technical Support &Protection (TSP) Plan – See brochure for details

PLUS:• Accidental damage coverage (including spills,

drops, cracks) – from day 1

Technical Support andProtection Plan Plus

(TSPPlus)

IF YOU PURCHASED THIS OPTIONAL TSPPLUS, AS INDICATED ON YOUR SALES RECEIPT, THIS ADDENDUM CHANGES

THE TERMS AND CONDITIONS.PLEASE READ IT CAREFULLY.

The obligor of this Plan is Federal Warranty Service Corporation, P.O. Box105689, Atlanta, GA 30348, (770) 763-1000. However, if You live inMassachusetts, this Plan is an agreement between the Obligor/Provider of thisPlan, Staples, Inc., and You, the purchaser. If You live in California, this Plan isan agreement between the Obligor/Provider of this Plan, Sureway, Inc., andYou, the purchaser. If You live in Florida, this Plan is an agreement between theObligor/Provider of this Plan, AMERICAN BANKERS INSURANCE COMPANY OFFLORIDA, and You, the purchaser.

The following is added to Your Technical Support and Protection Plan Termsand Conditions:

The Technical Support and Protection Plan (Terms and Conditions), togetherwith this Technical Support and Protection Plan Plus Addendum (Addendum)and the sales receipt or other evidence of purchase of the Plan (with TechnicalSupport and Protection Plan Plus sku), shall collectively constitute the entireContract relating to Your TSPPlus Plan coverage. These agreements,collectively, supercede all prior agreements and understandings, written ororal, concerning the subject matter herein.

Coverage is deleted in its entirety and replaced as follows:

Coverage: Subject to the Terms and Conditions and this Addendum, theprovisions of TSPPlus, provide for the repair or replacement (as applicable) ofYour covered Laptop or Digital Camera resulting from normal wear and tearincluding accidental damage (such as drops, liquid spills, and cracks) andfailures that occur during normal use and operation in accordance with themanufacturer’s written specifications. If We are unable to repair Your productor We deem that repair is not cost effective, We have the option to replace Yourcovered product with a new, rebuilt or refurbished product of equal or similarfeatures and functionality, or, at Our option, We will issue a Staples Cash Cardsettlement for an amount up to the current retail cost of a replacementproduct of equal or similar features and functionality. The Staples Cash Cardmay only be used in Staples stores and is not redeemable for cash or credit.Replacement parts will be new, rebuilt or non-original manufacturer’s partsthat perform to the factory specifications of the product at Our option. In noevent shall We be liable for any damages as a result of the unavailability ofrepair parts. Replacement of Your covered product, or issuance of a StaplesCash Card settlement shall fulfill this TSPPlus Plan in its entirety and willcancel and discharge all further obligations under this TSPPlus Plan, whereallowed by law. We must approve all repairs before they are performed.

Exclusions from Coverage is deleted in its entirety and replaced as follows:

Exclusions from Coverage: This TSPPlus Plan does not cover any loss, repairor replacement necessitated by acts of God; consequential or incidentaldamages which include, but are not limited to, any delay in rendering service,loss of data, or loss of use during the repair period of the product(s) or whileotherwise awaiting parts; intentional damage, insect infestation, misuse,abuse or damage caused by non-authorized repair personnel or preexistingconditions for any covered component or defect that is subject to neglect,abuse or damage prior to the issuance of the TSPPlus Plan. Also not coveredare replacement costs for lost or consumable parts (knobs, remotes,cartridges, drums, etc.) and problems due to improper and/or non-factoryauthorized installation or repairs. This TSPPlus Plan does not cover cosmeticdamages to any products, components or consumable parts covered underthis TSPPlus Plan. This TSPPlus Plan does not cover products used for publicrental or communal use in multi-family housing. This TSPPlus Plan does notcover loss or damage to stored data, repairs related to installed software,computer viruses, restoration of software to Your product or computerhardware that is added after the original purchase. This TSPPlus Plan does notcover “no problem found” diagnosis or any defects that are subject to amanufacturer’s program of reimbursement.

You are responsible for backing up all software prior to commencementof any product repair or replacement.

ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.

FW2381 - 0605

PP21048A-0206 mdjrESP Guide© Assurant, Inc. 2006

Administered by:

Federal Warranty Service CorporationP.O. Box 888050

Lawton, OK 73506-8050

In Florida, provided and administered by American Bankers InsuranceCompany of Florida.

Race to $100,000,000

Service Plan Best Practices• 100% Presentation • Celebrate Wins

• Product Knowledge • Sell Benefits vs. Features

• Set & Post Goals • Use Transition Statements

• Accountability

7 Key Benefit Phrases/Words• Easy • More Enjoyment

• Convenient • Peace of Mind

• Save Time • Satisfaction

• Save Money

Include several in every customer presentation and you willmake more sales!

Sell With Confidence

“I am so glad I went with the Extended Warranty... the manufacturer was terrible when it came tofixing or servicing its products.”

Elizabeth B.

“Very positive experience. Thank you for all ofyour help. This was by far the friendliest andfastest service call I’ve ever had! Extremelyknowledgeable staff.”

Betty Jo S.

“Thanks for your prompt and courteous service!”Yvonne G.

Claims Resolution AssistanceFor Staples Associates Only

Call 1-800-983-9222 or [email protected]

Product Service TeamName Title PhoneBrad White Director of Product Services 508-253-7088Rob DiPietro Mgr. of Business/Product Services 508-253-7386Jonathan Ryan Product Services Specialist 508-253-1427

Service PlansProduct Replacement Plan

Technical Support andProtection Plan

Furniture Protection Plan

Divisional Sales ManagersDivision Name Phone

1 TBD 508-253-78962 Brian Ruane 410-493-04053 Matt Dunbar 949-842-77174 Dan Wells 214-914-5898

PP21048A-BRO 6/15/06 2:23 PM Page 1

Service Plans: Peace of mind + world class service = customer satisfaction!

Don’t Sweat It. Replace It. Fast.Don’t waste time repairing it. Replace it. If a covered item stopsworking up to a year after the manufacturer’s warranty expires,you can replace it with the same item, a similar item, or pay thedifference and upgrade to something better. You decide.

Plan Benefits1

• Convenient product replacement2

with a Staples Service Plan Cash Card (with a value equal to the original productpurchase price) to purchase merchandise from any Staples store

• 24 hours a day, 7 days a week customer service

• No hidden deductibles or charges

• Protection for all brands


Key Products• Shredders• Networking• Calculators

What Else Is CoveredAnswering machines, cash registers, cell phones, desk clocks,label machines, lighting, monitors, organizers, overheadprojectors, pagers, pencil sharpeners, scales, scanners,staplers, time clocks and other electronic items with a purchaseprice of under $300.

Items Not CoveredPDAs, LCD monitors, printers, faxes, all-in-one digital cameras,laptops and CPUs. Please see our Technical Support andProtection Plan for protection on these purchases.

When Technology Fails, This Plan Works.Technical problem? Equipment failure? We’ve got you covered.When your equipment breaks down, do you? Relax. With aTechnical Support & Protection Plan, you can access thetechnical know-how and service you need 24 hours a day, 7 days a week – right from your phone or computer.

Plan Benefits1

• Coverage to protect against mechanical and electronic failuresdue to normal wear and tear

• 24/7 technical support for hardware and preloaded software• 24 hours a day, 7 days a week customer service• Online diagnostic self-help with real-time webchat• 100% parts and labor coverage from date of purchase

3

• Carry-in or express shipping/on-site service• Power-surge coverage up to $1,000• Worldwide service• Transferable• Replacement if product can not be repaired

Key Products• Laptops

4

• Digital Cameras• Printers

What Else Is Covered• Desktop computers and monitors• LCD flat-panel monitors

4

• Copiers• External and internal peripherals• PDAs/handhelds

4

• Fax machines and all-in-ones

Staples Furniture Protection PlanKeeps Your Purchases Looking Like New.Drawers break. Tables chip. Seams split. It’s all part ofbusiness as usual. But with the Furniture Protection Plan fromStaples, these mishaps will be repaired at no cost to you.

Covers parts, labor and on-site service.1

While the manufacturer’s warranty may cover defective parts,our plan covers labor and material costs for damage causedby normal usage including on-site service for up to 3 years.

Get Fast and Easy On-Site Repair for:

• Brass tarnish/pitting• Casters• Chips• Cracks• Dents• Drawer pulls/guides• Frames• Gouges• Heaters• Hinges• Joints • Latex back loss• Leather topcoat peeling• Massagers• Metal hardware• Motors

• Moving parts• Plastic parts• Reclining mechanism• Scratches• Seam separation• Sliders• Swivels• Warping• Welds• Wheels

50% Margin 55% Margin 50% Margin

Goes beyond the manufacturer’s warranty.

Coverage

Parts

Manufacturer’sWarranty

StaplesFurniture

Protection Plan*

Labor

Normal wearand tear

Damage due tomanufacturer’sdefect

No coverage

No coverage

100% of partsnot covered bymanufacturer’swarranty

100% on-siteservice

100% on-siteservice

* Some restrictions apply. See terms and conditions forcomplete details.

1 Some restrictions apply. See terms and conditions for complete details.2 Due to normal wear and tear.3 Except for flat screen monitors and copiers where coverage begins after manufacturer’s warranty expires.4 There is a one-time replacement for flat-panel monitors, PDAs and laptops.

PP21048A-BRO 6/15/06 2:24 PM Page 2

Carry-in Service

On-site Service

FPO

FPO

$20 OFFon-site service

coupon code 142-43

This offer does not expire. Offer is good for in-home or in-office EMTservices. Limit one per customer or service event, non-transferable.Appointment for service must be made at the time the service ispurchased at a Staples location. Coupon maynot be used once the technician is on-site.May not be combined with any other coupon.No cash/credit back. Coupon value does notinclude tax.

$10 OFFcarry-in service

coupon code 288-99

This offer does not expire. Offer is good for in-store EMT services.Limit one per customer or service event, non-transferable.Appointment for service must be made at the time the machine isbrought into the store. May not be combinedwith any other coupon. Coupon must besurrendered. No cash/credit back. Not validon prior purchases. Coupon value does notinclude tax.

click here

visit staplesesp.com

sample to show coupons

Plan Pricing

Plans available on:

• PSP®go • PSP®3000 • PS®3

[x]-year service plan [x]-year service plan

PSP®go $[0.00] $[0.00]

PSP®3000 $[0.00] $[0.00]

PS®3 $[0.00] $[0.00]

SAMPLESAMPLE

otherwise, including statutory, common law, fraud (whether by misrepresentation or by omission) orother intentional tort, property, or equitable claims) arising out of, relating to, or in connection with(1) this Service Contract or any prior Service Contract, and the purchase thereof; and (2) thevalidity, scope, interpretation, or enforceability of this Provision or of the entire Agreement (“Claim”),shall be resolved by binding arbitration before a single arbitrator. All arbitrations shall beadministered by the American Arbitration Association (“AAA”) in accordance with its ExpeditedProcedures of the Commercial Arbitration Rules of the AAA in effect at the time the Claim is filed.The terms of this Provision shall control any inconsistency between the AAA’s Rules and thisProvision. You may obtain a copy of the AAA’s Rules by calling (800) 778-7879. Upon writtenrequest We will advance to You either all or part of the fees of the AAA and of the arbitrator. Thearbitrator will decide whether You or We will be responsible for these fees. The arbitrator shall applyrelevant substantive law and applicable statute of limitations and shall provide written, reasonedfindings of fact and conclusions of law. The arbitration shall be held at a location selected by Uswithin the state in which You purchased this Service Contract. This Provision is part of atransaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9U.S.C. § 1 et seq. If any portion of this Provision is deemed invalid or unenforceable,it shall not invalidate the remaining portions of the Provision. This Provision shall inureto the benefit of and be binding on You and Us and its Provision shall continue in full force andeffect subsequent to and notwithstanding the expiration of termination of this Service Contract.You agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalfof, other individuals will not be arbitrated in any proceeding that is considering Your Claims.YOU AND WE UNDERSTAND AND AGREE THAT BECAUSE OF THIS PROVISIONNEITHER YOU NOR WE WILL HAVE THE RIGHT TO GO TO COURT EXCEPT ASPROVIDED ABOVE OR TO HAVE A JURY TRIAL OR TO PARTICIPATE AS ANYMEMBER OF A CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM.THESE SPECIAL STATE DISCLOSURES APPLY IF YOUR SERVICE CONTRACT WASDELIVERED TO YOU IN ONE OF THE FOLLOWING STATES AND SUPERSEDES ANYOTHER PROVISIONS HEREIN TO THE CONTRARY:GA, IL, IN, KY, MO, NC only: Our obligations are insured by American Bankers InsuranceCompany of Florida. If We fail to pay or provide service on a claim within sixty (60) days after proofof loss has been filed with Us, the written claim can be submitted to American Bankers InsuranceCompany of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call thetoll-free number at 1-800-852-2244.Georgia only: If You purchase Your Service Contract in Georgia, You are entitled to cancel thisService Contract at any time. Cancellation will comply with Section 33-24-44 of the GeorgiaCode. Any refund owed in the event of cancellation shall be determined on the excess of the ServiceContract purchase price above the customary short rate for the expired term of the ServiceContract, and no Claim paid or incurred shall be deducted from any refund owed. We are alsoentitled to cancel this Service Contract at any time based upon fraud, misrepresentation, or failureto pay for the Service Contract, and notice of cancellation by Us will be given at least thirty (30)days prior to cancellation. You will be refunded the unearned pro rata purchase price of this ServiceContract. Arbitration is deleted in its entirety. Under the “Exclusions from Coverage” sectionthe following sentence has been amended: Preexisting conditions for any covered component ordefect that is subject to neglect, abuse or damage prior to the issuance of the Service Contractknown to You.Indiana only: Proof of payment to the Retailer that sold You this Service Contractconstitutes proof of payment to American Bankers Insurance Company of Florida, issuer of theinsurance policy that insures Our obligations.Maryland only: We will pay a penalty of 10% of the Service Contract purchase price per monthon a refund that is not paid or credited within forty-five (45) days after return of the ServiceContract to Us.Michigan only: If performance of the Service Contract is interrupted because of a strike or workstoppage at the company’s place of business, the effective period of the Service Contract shall beextended for the period of the strike or work stoppage.North Carolina only: The purchase of a Service Contract is not required in order to obtainfinancing. We may not cancel this Service Contract except for nonpayment by You, or forviolation of any of the terms and conditions of this Service Contract.Ohio only: The obligations under this Service Contract are insured by a policy of insuranceissued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL33157, 1-800-852-2244. If We fail to perform or make payment due under the terms of theService Contract within sixty (60) days after You request performance or payment, You mayapply directly to American Bankers Insurance Company of Florida, including, but not limited to,any obligation in the Service Contract in which We must refund You upon cancellation of theService Contract.

To learn more about how Federal Warranty Service Corporation, Sureway, Inc.and American Bankers Insurance Company of Florida, Assurant Solutions

companies, use Your information, please visit Our website atwww.assurantsolutions.com.

FW8055-0107 V1-0107

do not affect the overall viewing of the panel such as, but not limited to, missingpixels, intermittent pixels, or wrong color pixels;

22.TV stands;23.cosmetic damages to any Product(s), components or consumable parts covered

under this Service Contract (except for factory installed batteries within laptop computers);

24.Product(s) with removed or altered serial numbers;25.loss or damage to stored data, repairs related to installed software, computer

viruses, restoration of software to Your covered Product(s), restoration of CDs,whether lost, defective, nor unavailability of replacement CDs, or computerhardware that is added after the original purchase;

26.“no problem found” diagnosis or any defects that are subject to a manufacturer’sprogram of reimbursement;

27.any loss of use, and/or loss of opportunity, even if we are informed of their possibility;

28.cables, cords, and connectors; component(s) not included by a manufacturer’s warranty;

29.damage, warping or rusting of any kind in the housing, case or frame of theProduct(s) or any non-operating part, including plastic or decorative parts.

LIMITATION OF LIABILITY: To the extent permitted by applicable law, Our liability, if any, for anyallegedly defective covered Product(s) or part shall be limited to repair or replacement of theProduct(s) or part at Our option, and Our liability, if any, for damages relating to any defectivecovered Product(s) or part shall not exceed Your purchase price for the Product(s) or part inquestion. THIS CONTRACT IS YOUR SOLE EXPRESS WARRANTY WITH RESPECT TO THECOVERED PRODUCT(S). ALL IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCT(S)INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESSFOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY EXCLUDED.DELAYS: We will exercise reasonable efforts in providing service, but neither We nor Ourindependent contractor shall be liable for any damages arising out of delays; and in no event shallWe or Our independent contractor be liable for any indirect, consequential or incidental damages.CONSUMER PROMISES AND ASSURANCES: In order to keep this Contract in force during itsterm, You promise and assure: (1) full cooperation with Our technicians and authorized servicersduring diagnosis and repair of the covered Product(s); (2) accessibility of the covered Product(s);(3) a non-threatening and safe environment for in-home service; (4) the presence of an adult at thetime of scheduled service; (5) that the covered Product(s) is not used for business or commercialpurposes; and (6) that You will provide written notice of any defect or deficiency in service within90 days of discovery.CANCELLATION: You may cancel this Service Contract at any time for any reason by mailing arequest for cancellation and the original copy of this Service Contract to the Administrator. IfYou cancel this Service Contract within the first 30 days and no claim has been filed, the ServiceContract will be void and You will receive a full refund of the Service Contract Purchase Price;this only applies to the original purchaser of the Service Contract. The right to void the ServiceContract is not transferable. If You cancel this Service Contract within the first 30 days and Youhave received service under this Service Contract, You will receive a full refund, less any claimspaid, where allowed by law. If You cancel after the first 30 days from receipt, You will receive a prorata refund based on the time remaining on Your Service Contract, less an administrative fee, notto exceed 10% of the price of the Service Contract or twenty-five dollars ($25.00), whichever isless, and less any claims paid, where allowed by law. If We cancel, You shall be refunded theunearned pro rata purchase price of this Service Contract, less any claims paid, where allowed bylaw. If this Service Contract was inadvertently sold to You on a Product(s), which was notintended to be covered by this Service Contract, We will cancel this Service Contract and returnthe full Service Contract Purchase Price to You.DEDUCTIBLE: There is no deductible required to obtain service under this Service Contract.TRANSFERABILITY: This Service Contract may be transferred by You to another person bynotifying the Administrator within ten (10) days of the exchange or sale of the covered Product(s)and enclosing a $10.00 check to cover processing and administration costs.RENEWAL: We may, at Our option, renew the Service Contract; however, We are not obligatedto offer You another Service Contract upon termination of this Service Contract or to accept aService Contract order, in the event You tender one. If a renewal Service Contract is offered toYou, the renewal price will reflect the age of the covered Product(s) and current service costs atthe time of renewal.ARBITRATION: Read The Following Arbitration Provision (“Provision”) Carefully. ItLimits Certain Of Your Rights, Including Your Right To Obtain Relief or damagesThrough Court Action.As used in this Provision, “You” and “Your” mean the person or persons named in this ServiceContract, and all of his/her heirs, survivors, assigns and representatives. “We” and “Us” shallmean the Service Contract Provider identified above and shall be deemed to include all of itsagents, affiliates, successors and assigns, and any Retailer or distributor of its Product(s), andall of the dealers, licensees, and employees of any of the foregoing entities.Any and all claims, disputes, or controversies of any nature whatsoever (whether in contract, tort or

PP23185A-1009 mdjrPSP-PS3 ESP© Assurant, Inc. 2009

The Coverage You Need

for the Products You Love!

IMPORTANT:Keep your sales receipt and

this brochure for your records. These constitute your agreement.

For service or more information,

[XXX-XXX-XXXX]24 hours a day, 7 days a week.

Contact our Customer Care team for more information on.

Staple receipt here.

SAMPLESAMPLE

can be reached 24 hours a day, 7 days a week at 1-866-266-9470. Service will be available duringregular working hours.LOCATION OF SERVICE: As indicated on Your Service Contract sales receipt.In-home Service – If “in-home” service is specified on Your sales receipt, service will be providedat the address identified on Your sales receipt. The covered Product(s) must be easily accessibleto the technician and removal of the Product(s) for servicing must not require use of specialequipment or tools such as, but not limited to, ladders, lift trucks, or scaffolding. Removal of theProduct(s) for servicing is limited to ground level removal only and will not include removal or re-installation of associated cabinetry, carpentry, masonry or other miscellaneous enclosures or trim.Periodically, Your Product(s) may need to be removed and repaired elsewhere but if required, pick-up and return expenses will be covered by this Service Contract; provided, however, thatProduct(s) de-installation and re-installation costs are not covered by this Contract. If a portion ofthe work must be done at the repair center, the Administrator will reimburse You for transportationof Your Product(s) or component to the repair center. If You live beyond a fifty (50) mile radius ofan authorized service center, You may be required to ship the covered Product(s) to the designatedservicer; however, shipping charges will be covered by this Contract. Carry-in/Mail-in Service –If “carry-in/mail-in” service is specified on Your sales receipt, and there is a local servicer near You,You are responsible for delivering Your Product(s) to and from the authorized repair center.NON-ORIGINAL MANUFACTURER AND RE-MANUFACTURED PARTS: Replacement partswill be new or refurbished parts that perform to the factory specifications of the Product(s) at Ouroption. The use of non-original manufacturer parts is allowed under this Service Contract.NO LEMON GUARANTEE: If the same component in Your covered Product(s) fails three timeswithin a 12 month period, at Our option, We will replace the covered Product(s) with aProduct(s) of equal or similar features and functionality, or like kind and quality, but not necessarilybrand or color or, at Our option, We will issue a settlement for an amount up to the current retailcost of a replacement Product(s) of equal or similar features and functionality not to exceed theoriginal purchase price. The No Lemon Guarantee does not include repairs performed by themanufacturer under its limited warranty.EXCLUSIONS FROM COVERAGE: This Service Contract does not cover 1. repair of Product(s) upon noncompliance of any part of the CONSUMER

PROMISES AND REASSURANCE provision by You;2. coverage, components, Product(s) or items not specifically listed herein;3. consumer replaceable items such as batteries, tapes, ribbons, bulbs, hoses,

water membranes, air filters, water filters, fuses, belts, knobs, vacuum cleanerbelts, bags, projection TV screen protectors, film, accessory cables, removabledata storage media;

4. consumables such as filters, toner, ribbons, developer, or ink cartridges;5. Product(s) not having a fully-functional manufacturer’s warranty; any repair

covered by a manufacturer’s original warranty or initiated by the manufacturer,or recall program whether the manufacturer is in business or not and all newProduct(s) with less than an original 90 day manufacturer’s parts & laborwarranty; costs associated with manufacturer’s recommended normalmaintenance; failure to follow manufacturer’s recommended maintenance;

6. unauthorized repairs performed by third parties; 7. inaccessible Product(s), problems due to improper and/or non-factory authorized

installation or repairs; initial installation or hook-up; removal and reinstallation,except as determined by US;

8. theft;9. intentional or accidental damage (such as drops, liquid spills, cracks);10. indirect, incidental or consequential damages;11. failures of components such as cabinets, frames, masks, finish defects, glass,

scratched lenses;12. damage or failures caused by conditions beyond Our control such as inadequate

plumbing, wiring, rust, corrosion, insect infestation, negligence, abuse, misuse,acts of God, leaking batteries, video game and other display markings, problemswith phone lines;

13. repair or replacement caused by defects that existed prior to this Contract purchase;

14. service outside the continental USA, Alaska, and Hawaii;15. water filtration systems where water is microbiologically unsafe or of unknown

quality when there has not been adequate disinfection before or after the system,such as single-user wells, or other non-public water systems not regulated byfederal or state health and safety requirements;

16. Product(s) used for commercial purposes;17. Product(s) used for public rental or communal use in multi-family housing;18. loss or damage to recording media, software or data; computer viruses, software

defects or software generated problems;19. shipping damage to Product(s) resulting from inadequate packaging;20.upgrades to comply with regulatory laws;21. TV image burn-in, plasma or LCD panels for minor pixel illumination issues that

PLAYSTATION EXTENDED SERVICE PLAN CONTRACTThis Service Contract is not a contract of insurance.

DEFINITIONS: Hereinafter the following defined terms shall have the following meaning:Service Contract means the Service Contract which You have purchased for the Product(s)described on Your sales receipt.Service Contract Provider/We/Us/Our means the entity who is contractually obligated to Youunder the terms of this Service Contract. In California, the Service Contract Provider isSureway, Inc. In Florida, the Service Contract Provider is American Bankers Insurance Companyof Florida. In Massachusetts, the Service Contract Provider is the Retailer. In all other states,the Service Contract Provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta,GA 30348-5689.Service Contract Holder/You/Your means the purchaser of this Service Contract.Administrator means the entity who is responsible for the administration of this ServiceContract. Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-866-266-9470 is the Administrator of this Service Contract.Product(s) means the covered Product(s) that You purchased concurrently with this Service Contract.Service Contract Purchase Price means the consideration paid by You for the Service Contract.Retailer means the retail store where You purchased the covered Product(s) and thisService Contract.THIS SERVICE CONTRACT PROVIDES NO BENEFITS DURING THE TERM OF THEMANUFACTURER’S WARRANTY. THE TERM OF THIS SERVICE CONTRACT AND THECOVERAGE DESCRIBED HEREIN COMMENCE IMMEDIATELY UPON EXPIRATION OFTHE MANUFACTURER’S WARRANTY.ENTIRE CONTRACT: This Service Contract, together with Your Service Contract salesreceipt and any attached addendums shall collectively constitute the entire Service Contractrelating to Your coverage. The Product(s) for which You actually purchased coverage will be listedon Your Service Contract sales receipt.ELIGIBILITY: This Service Contract covers Product(s) used primarily for personal, family orhousehold purposes only. The Product(s) for which You actually purchased coverage will be listedon Your Sales Receipt. Covered Product(s) must be purchased as new, manufactured for use inthe United States and include a manufacturer’s original written warranty. During the originalmanufacturer’s warranty period, the original manufacturer warranty provider is responsible for itemscovered under its expressed warranty.TERM: The term of this Service Contract commences upon the expiration of the manufacturer’slabor warranty and continues for the term specified on Your Sales Receipt.PLANS: This Service Contract provides for the repair or replacement (as applicable) of the coveredProduct(s) resulting from failures that occur during normal single-family household use andoperation in accordance with the manufacturer’s written specifications. The Contract provides coverageonly for the Product(s) listed as covered on Your Sales Receipt. The following plans are available.The plan actually purchased by You will be specified on Your Service Contract sales receipt:REPAIR PLAN - A covered Product(s) will be restored to normal operating condition due tomechanical failures after it has failed during normal single-family household use, including failuresdue to power surges. The plan covers all labor and parts costs necessary to repair Your coveredProduct(s) for problems due to functional part failures and includes a one-time only remote controlreplacement of comparable functionality. Non-Repairable Product(s) – If the Administrator, inits sole discretion, determines that a covered Product(s) is not repairable, the Administrator willreplace the Product(s) with a Product(s) of comparable type, quality and functionality. ThisContract is deemed fully performed by replacement of the Product(s) and the coverage providedunder this Contract shall not be transferable to any replaced Product(s), unless otherwise requiredby state law. All defective Product(s) will become Our property. Power Surge: Damage frompower surge to Your covered Product(s) will be covered up to a maximum of $1,000.00 over thelife of the Service Contract, but You must first make a claim with Your homeowners/renter’sinsurance carrier to avoid duplicate recovery.REPLACEMENT PLAN - A covered Product(s) will be replaced for problems due to functionalpart failures that occur during normal single family household use. You will receive a gift card equalto the original purchase price of Your Product(s), plus tax paid, redeemable only at the retaillocation where You purchased Your original Product(s). You may be required to return Yourdefective Product(s), to a location specified by the Administrator as a condition for receiving agift card. You will be responsible for packing the Product(s) in the original or comparablepackaging to prevent further damage during shipping. You may be instructed to return the defectiveProduct(s) to the retail dealer where You purchased the Product(s). If Your covered Product(s)is found not to be defective, e.g. requires replacement of battery only to resume function, theAdministrator will reimburse You for the shipping cost of Your Product(s). Upon thereplacement of the original covered Product(s) or issuance of a gift card, this Contract is deemedfully performed as to the replaced Product(s) only and shall not be transferable to any replacedProduct(s), unless otherwise required by state law. The Replacement Program does not apply todigital cameras or digital camcorders.WHEN YOU NEED SERVICE: If the covered Product(s) requires service, the Administrator

Plans available for:

• PSP®go Systems • PSP®3000 Systems

• PS®3 Game Consoles

*See the enclosed terms and conditions for details.

Exclusions and limitations apply.

Take advantage of all the benefits the Playstation Extended Service Planprovides for you!

Get more enjoyment out of your product.

Our Extended Service Plans cover all parts andlabor of your merchandise giving you completepeace of mind.

You will have our professionally-trainedCustomer Care Team at your disposal shouldthere be a need.

What’s a Playstation Extended Service Plan?*An extra measure of protection to get the most out of your Sony product. It provides comprehensivecoverage terms from unforeseen repairs or accidents.*

Give us a call!Call us at [xxx-xxx-xxxx] – 24 hours a day, 7 days aweek. Our Customer Care Team is available whenever you need it.

Program Highlights• Coverage begins on the day of purchase

• Hassle-free repair or replacement

• 24/7 toll-free customer support

• Lightning/power surge protection

• No hidden costs or deductibles


• Expedited shipping free of charge*

• Accidental damage from handling on select products*

Nothing gives you peace of mind like a comprehensive

Extended Service Plan.

See sales associate for details

The Coverage You Needfor the Products You Love!

PP23185B-1009 mdjrPSP-PS3 ESP© Assurant, Inc. 2009

YOUR

EXTENDED SERVICEPLAN PROVIDES:

• Peace of mind against costly repairs

• Coverage extends your standard warranty

• 24/7 customer support

• Full program transferability

• Expedited shipping free of charge

Complete Terms and Conditions enclosed.

[X]YREXTENDED SERVICE PLAN FOR SONY PLAYSTATION 3

For service, call 1-[XXX-XXX-XXXX] and give us the plan number


IMPORTANT! Please affix contract number to your product.

[X]YR

PP23185C-1009 mdjr © Assurant, Inc. 2009

[contract number]


1. Purchase a Sony PlayStation 3.

2. Purchase the Playstation Extended Service Plan.

3. Place sticker on product.

4. If something goes wrong, call us. We’ll handle the rest.


Sample

EXTENDEDSERVICE PLAN[X]YR

[0000000000]

SKU [000-0000]


[X]YRREPAIR SERVICE PLAN

FOR [X" TO X"] LCD TELEVISIONS

For service, call 1-[XXX-XXX-XXXX] and give us the plan number


IMPORTANT! Please affix contract number to your product.

Extended Service Planfor Sony PlayStation 3

[X]YR

card front card back

front panel flip up inside panel

Sample

Jorge Rendon Portfolio

Documents

Transcript of Jorge Rendon Portfolio