J o r d a n P a t t e r s o n

(801) 755-4630 jordan_sirois@hotmail.com

G e n e r a l M a n a g e r Certified Trainer & Customer Representative

Detail oriented, Energetic, and Loyal General Manager has 15+ years of cumulative working experience

and proven expertise in exceeding sales and profit goals by leading teams in the accurate and timely

execution of all company initiatives, programs and procedures while managing the full scope of company

operations. Personable and adaptable professional is innovative, self-reliant, and technically proficient in

all aspects of management leadership. Candidate manifests profound knowledge in training and

employee development, budget administration, inventory management, and safety and regulatory

compliance. Establish rapport and confidence while building strong and long lasting relationships with a

diverse group of individuals.

Possess exceptional planning, prioritizing and goal-setting skills to achieve optimal outcome to create,

implement and document efficient methods of operations; thrives in demanding team environments,

promotes cooperative behavior and team efforts, and excels under pressure.

Budgeting, Profit and Loss Management Analytical & Detailed Problem Solver

Team Management & Leadership Skillful Communicator & Negotiator

Customer Service Excellence Cost Reduction & Inventory Control

C a r e e r H i s t o r y

Chili's Bar and Grill 2008 - Present

General Manager

Salt Lake City, UT

Oversaw and regulated all staffing initiatives including hiring, training, supervising, and scheduling staff

and managers; demonstrated outstanding ability to motivate, train, and effectively develop and

manage a diversified staff in a fast paced environment; ensured all staff understand and comply with

company’s principles, techniques, and procedures.

Held accountable for the operational performance of the restaurant, and achieved restaurant

operational objectives by overseeing facilities management, equipment maintenance, implementing

production, productivity, quality, and customer-service standards; resolving problems; completing

audits; identifying trends; determining improvements; implementing change.

Continuously facilitated the growth and development of staff and managers; provided budget

coaching, selling recommendations and utilized various marketing tools contributing to the

establishment of successful team dynamic and 104% achievement of profits goals in 2015.

Orchestrated the area training program; built, coached, managed and developed teams from a

staffing, interviewing, hiring and training standpoint; incorporated new corporate initiatives and training

programs throughout 8 restaurants, 8 managers, and their teams.

Devised and instituted safety and sanitation training and protocols to maintain the highest standards of

safety, cleanliness and sanitation; boosted independent safety audit scores from a failing score of 47%

to an exceptional score of 93%.

Established safe, professional and positive working environment, ensuring excellent hospitality and

customer service demonstrated through the increasing reported team job satisfaction by 8% and

customers reported intent to return by 65%.

Pioneered the rollout of new modular training program to the Utah market that resulted in 3-times

greater retention of training instruction and substantially reduced turnover of new team members;

lowered employee turnover rates by 10% with the employment of aggressive new team member,

manager, and general manager training and development programs.

Discover Card 2007 - 2008

Customer Representative

West Valley, UT

Coached, nurtured and professionally developed new account managers with the skills needed to

maintain exceptionally high levels of service in an orderly, safe and energized workplace.

Advised customers and recommended appropriate credit card protection products while exhibiting

superior customer service that fulfils their needs in a prompt and professional manner.

Sizzling Platters Inc 2000 - 2007

Certified Trainer/Server

West Valley, UT

Strived for maximum team performance; developed training procedures, manuals and guides;

implemented any necessary changes and effectively coached new team members toward

achievement of set objectives and goals.

Built and cultivated strong working relationships with team members and guests; held responsible for

maintaining weekly server schedule and ensuring all activities comply with the highest standards of

cleanliness, sanitation and all federal and state laws.

A w a r d s & T e c h n i c a l S k i l l s

Awarded For Low Guest with Problem, 2016

Word Excel Aloha MenuLink

N o t a b l e H i g h l i g h t s

Safety Champion for the Utah market

Area Training Coordinator for the Utah Market

People Champion for the Utah market

94% of Team Members Stated that I Create a Great Work Environment in MEE Surveys,

Chili's Bar and Grill, 2008

Increased the Employee ‘Intent to Stay’ Rate from a Low 40% to a High 70%, Chili's Bar and Grill, 2008

Lowered Food Cost from a 1.75 to a 0.45, Chili's Bar and Grill

Served as Area Training Coordinator to over 16 Restaurants Training Managers and Their Training Teams

References Gladly Provided Upon Request