Jonathan DavisFounder & CEO

Presenters

Steph CarbonioProduct Designer

For Discussion Today

1. The current sta te of tra ining ca regivers

2. Best pra ctices for enga ging ca regivers

3. How we pa rtner with sta te, MCO s, a nd other self-directed progra ms

What we’ve heard about Caregiver training

- Training covers payroll, hiring, time trackingContent

Delivery

Outcomes

Current State (emerging programs)

- Occasional in-person session with low attendance

- Online handbooks and policies

- None

What we’ve heard about Caregiver training

- Training covers payroll, hiring, time trackingContent

Delivery

Outcomes

Current State (emerging programs)

- Occasional in-person session with low attendance

- Online handbooks and policies

- None

Future State (sophisticated programs)

- Skills to help caregivers manage stress and burnout

- Skills to improve care delivered at home

- On-demand, web-based, interactive learning

- Engagement reports- Self-reported outcomes- Business case / ROI

- Attract and retain caregivers

- Differentiate as an innovative employer

- Improve care at home, reducing resource utilization

- Delay transition to long-term care

Speaking of training outcomes...

- Reduce caregiver stress and burnout

- Improve caregiver confidence

Caregiver Outcomes Consumer Outcomes Program Outcomes

What is Trualta?

What is Trualta?

Trualta is a web-based training platform built for family and self-directed caregivers.

● On-demand, personalized educational intervention

● 5-mins to 3-hours; delivered via eLearning, audio, video and print

● Professional-level training adapted for the untrained audience + social features

● Proven outcomes for caregivers and care recipients

We partner with social service organizations, healthcare providers and insurers in 21 states

Through our work with caregivers, we have developed four best practices for engaging caregivers:

1. Understa nd ca regiver motiva tors.

2. Persona lize to the ca re situa tion.

3. Come for the tra ining, sta y for the community.

4. Levera ge da ta to ma ke the business ca se

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4

1

Training is not required so what are the motivators to engage?

1

● Validating current techniques:

● Becoming part of a community:

● Getting help with a new behavior or incident:

● Desire to help:

“Am I doing this right?”

“I want to know that I am not alone. I have no one to talk to that understands”

“How do I handle this new Behavior?”

“Am I doing enough? I want to do more but I don’t know how”

Motivators

1

Training resources should be personalized to each unique care situation

2 Personalization

Displaying the right information for each caring scenario.

2 Personalization

Displaying the right information for each caring scenario.

2 Personalization

Displaying the right information for each caring scenario.

2 Personalization

Displaying the right information for each caring scenario.

2 Personalization

Displaying the right information for each caring scenario.

2 Personalization

The case manager can suggest relevant content for each user.

2 Personalization

List of resources based on user’s location.

3

Come for the training, stay for the community

2

Nice to speak honestly with a group that’s not judgemental.

I want to share my experiences with others.

The more you talk to other people the more you learn.

Community

2 Community

It is a struggle to get my care recipient to take a shower, what can I do?

2 Community

Having a hand -held spra yer is a big a dva nta ge to keep the spra y from getting in their fa ce.

Maureen C.

Turn on the hea ter in the ba throom to wa rm the room a nd pla y soothing music.

Andrea R.

Ha ve your supplies rea dy a hea d of time so you a ren’t tempted to lea ve her a lone

Denise S.

4

Leverage data to build the business case for implementing a training program

Leverage data to build the business case for implementing a training program

4

CaregiversWithout Training

CaregiversWith Training

54% Confident

95% Confident

Confident Caregivers Delay Long -Term Care

3-MonthDelay

6-MonthDelay

24-MonthDelay

$23,500

$47,027

$188,108

Example based on a self-directed program in California, for the population age 65+, with avg. providor hours of 104 per month wi th a wage of $13.60/hr compared to Cost of Long Term Care benchmarks

Cost of Care Savings $2019, California

Recap: Four best practices for engaging caregivers:

1. Understa nd ca regiver motiva tors.

2. Persona lize to the ca re situa tion.

3. Come for the tra ining, sta y for the community.

4. Levera ge da ta to ma ke the business ca se

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4

How we leverage these insights to set our partners up for success:

Dedicated, co-branded portals with local content

Visuals and language that speaks to the motivators

High-touch support including turnkey marketing

Real-time data and reporting dashboard

How we leverage these insights to set our partners up for success:

SCREENSHOTS

Dedicated, co-branded portals with local content

Visuals and language that speaks to the motivators

High-touch support including turnkey marketing

Real-time data and reporting dashboard

How we leverage these insights to set our partners up for success:

SCREENSHOTS

Dedicated, co-branded portals with local content

Visuals and language that speaks to the motivators

High-touch support including turnkey marketing

Real-time data and reporting dashboard

How we leverage these insights to set our partners up for success:

Dedicated, co-branded portals with local content

Visuals and language that speaks to the motivators

High-touch support including turnkey marketing

Real-time data and reporting dashboard

How we leverage these insights to set our partners up for success:

SCREENSHOTS

Evidence based finding60 Caregivers, 30 Days:

● Avg. pa rticipa tion in 33 a ctivities tota lling 8 hours

● 92% a ctively use a skill they lea rned on the pla tform

● 12% decrea se in severity of beha viora l symptoms a nd 10% decrea se in distress

● 30% improvement in ca regiver fulfilment2021 Publica tion in Journa l of

Alzheimer’s Disea se Reports

Thank you!

Jonathan DavisFounder & CEO

Steph CarbonioProduct Designer

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