Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New...

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Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Join us on the observation deck...

Transcript of Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New...

Page 1: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Join us on the observation deck...

Page 2: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Agenda – 4th Annual Financial-Clarity Breakfast Seminar

08.30 – 08.45 am Introduction - Ian Beaumont, CEO, Matrix Solutions

08.45 – 09.15 am Market Insight Session – Bella Caridade-Ferreira, Director, Fundscape

09.15 – 09.45 am Client Case Study – Dorian Hughes, Head of UK Wholesaling, BlackRock

09.45 – 10.00 am Latest Product Release – Ian Beaumont

-----

10.20 – 11.30 am User-group Session: FMGs – Broadgate Room

10.20 – 11.30am User-group Session: Platforms – Monument room

Page 3: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Financial-Clarity Introduction

Ian Beaumont, CEO

Page 4: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

What is Financial-Clarity?

• Provides a comprehensive view of UK retail investment distribution through over

10,000 advisory firms and their key contacts:

– By channel: direct, platform, L&P, adviser type, network etc.

– By product: wrapper, sector and fund/instrument

– By your business: salesperson, CRM, workflow

Page 5: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Since 2010, why have 40+ major players moved to Financial-Clarity?

Market Leading coverage:

– >90% of Platform sales

– >90% of fund based IFA sales

– ~70% of legacy L&P sales

The entire market in one product:

– L&P, Platform, FMG, DFM all linked in one market view

– Fully online, intuitive dashboards

– Market leading Adviser contact details

– gross, net & AUM view, quarterly or monthly

Proven Integration Solutions:

– Single Intermediary View offering refined with 30+ clients

– Enterprise class CRM integration for Salesforce.com, MS Dynamics, Sage etc.

Page 6: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Finding opportunities

Capturing sales activity

Campaign targeting

Sales management

Mgmt reporting

Channel Strategy

Product Development

Marketing Support

Business Uses

Sales & Marketing Team Interaction

Financial

Clarity

Initial and BAU Data Integration

Single

Intermediary

View

Client

Mktg

Database

Monthly

Platform

Data

The Industry Standard Web-Based CRM Solution

Client

CRM

Data

Internet/Intranet

Financial-Clarity Dashboards

Salesforce.com

Software Tools

Total-Clarity

Page 7: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Financial-Clarity: Innovation since 2010

Q3 2010 Q4 2010

•Financial-Clarity

launched

•A single market

view of L&P,

Platform and FMG

markets

•Fully online

•Data from new

Wrap platforms for

the first time

• Integrated contact

data

Q2 2010

• Fund/product

sales reporting –

not just sector or

product class

• Dashboard

design

optimisation

• Simplifying

navigation

• Google

mapping

• Outlet, Firm,

Network and

Platform-level

sales analysis

Page 8: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Financial-Clarity: Innovation in 2011

Q1 2011 Q2 2011 Q3 2011 Q4 2011

• Inclusion of switch

data from

Cofunds/Skandia/

FundsNetwork

pension/bond

sales enhancing

views through the

Big 3

•Total-Clarity 1.0:

First Salesforce

CRM Integrations:

Cazenove/24 AM

•Net Sales and

AUM views

•ETFs, ITs, SICAVs

added

• IPAD support

•Passive, ethical,

offshore analysis

Page 9: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Financial-Clarity: Innovation in 2012

Q1 2012 Q2 2012 Q3 2012

•PinPoint

•MyView

•Total-Clarity 2.1:

Integrated

Campaign

Management in

Salesforce.com

•First monthly sales

data release

•Total-Clarity 2.0:

User-driven data

management

(firm/contact

editing). Enhanced

Account charting

Page 10: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

So what’s next?

Our initiatives for the next 12 months

‒ Focus on Usability

‒ New dashboards and ways of working

‒ More Adviser contact coverage & detail

‒ Salesforce.com integration refinements

‒ L&P product look-through

‒ D2C coverage

‒ Financial-Clarity International

Your ideas

‒ User group, survey & Customer Services feedback

Page 12: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

2. Market Insight Session

Bella Caridade-Ferreira

Page 13: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Rollercoaster

ride: Impact of RDR on

the UK fund industry

Bella Caridade-Ferreira Director, Fundscape

Financial Clarity Breakfast

Seminar, 18th October 2012

Page 14: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Highs and lows for the UK

1. Current state of play

2. Distribution – aggregators

3. Distribution – primary channels

4. Future prospects

Page 15: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

The UK in Europe

Assets at August 2012 Asset growth in 2011 and 2012

Source: Lipper FundFile, £m

Page 16: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

The UK in Europe

Sales in 2011 (£m) Sales in 2012 YTD (£m)

Source: Lipper FundFile, £m

Page 17: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

39%

37%

17% 25%

10%

8%

14%

16%

-2,000

2,000

6,000

10,000

14,000

18,000

22,000

26,000

30,000

Q10

7

Q20

7

Q30

7

Q40

7

Q10

8

Q20

8

Q30

8

Q40

8

Q10

9

Q20

9

Q30

9

Q40

9

Q11

0

Q21

0

Q31

0

Q41

0

Q11

1

Q21

1

Q31

1

Q41

1

Q11

2

Q21

2

Gross retail Net retail

UK retail sales: going down

Source: IMA, Fundscape Pridham Report

FTSE 100

+8.2%

FTSE 100

+21%

Top 10 managers:

52%

Top 10 managers:

93%

Page 18: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Highs and lows for the UK

1. Current state of play

2. Distribution – aggregators

3. Distribution – primary channels

4. Future prospects

Page 19: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

UK distribution model

Source: Financial-Clarity, Fundscape

Life & Pension COs Platforms

IFAs

Wholesale channels

WMs Life & Pens

COs D2C

platforms Primary channels

Banks etc

Fund managers (direct intermediary)

Investors

~50-55% ~10-15%

~40-45%

Page 20: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Highs and lows for aggregators

Source: Financial-Clarity database, Matrix Solutions. Gross sales data contributed by platforms, fund managers and insurance companies.

Platforms now the strongest aggregation channel by flows and should continue to expand thanks to RDR Insurance channel will be squeezed Fund management groups will also see direct business decline as more business is directed towards platforms

Page 21: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Platforms

Benefit from the implementation of RDR. In particular, ability to offer adviser-charging services.

Offer a variety of propositions for different business segments from direct through to institutional.

Widen investment range to include all funds as well as ETFs, investment trusts, direct securities etc.

Offer white-labelled solutions for advisers and other institutional clients.

Auto-enrolment and corporate savings market could also boost platform business significantly.

New D2C platforms likely to emerge to cater for mass retail market.

Page 22: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Insurance

Insurance aggregation likely to decline as intermediaries increasingly opt to manage a client’s affairs through a single platform. Adviser-charging will accelerate the trend.

Another key driver of change is the commoditisation of insurance products combined with the growing breadth of insurance products on platform.

Insurers have adapted to this change with strategic alliances with platforms — L&G has partnered with Cofunds, Scottish Life/Provident with Ascentric, Novia and Nucleus.

Auto-enrolment and corporate platforms could change the direction of travel.

Page 23: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

UK distribution model by 2017

Source: Fundscape estimates

Life & Pension COs Platforms

IFAs

Wholesale channels

WMs Life & Pens

COs D2C

platforms Primary channels

Banks etc

Fund managers (direct intermediary)

Investors

~65% ~5-8%

~30-35%

Page 24: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Highs and lows for the UK

1. Current state of play

2. Distribution – aggregators

3. Distribution – primary channels

4. Future prospects

Page 25: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

UK distribution model

Source: Financial-Clarity, Fundscape

Life & Pension COs Platforms

IFAs

Wholesale channels

WMs Life & Pens

COs B2C

platforms Primary channels

Banks etc

Fund managers (direct intermediary)

Investors

<2%

~70-75% ~13% ~10% <2% <2%

Page 26: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

IFAs

Increased qualifications obligation for IFAs is expected to result in many IFAs leaving the industry, particularly those close to retirement.

Adviser business will gradually decrease over time as they shed clients that do not want to pay or are too expensive to service.

Move more business on platform for administrative ease and to manage both commission- and fee-based business.

Widen range to include ETFs, trackers etc. IFAs will be much more focused on cost.

Outsource investment management.

Page 27: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Wealth managers

With the increased use of funds by this channel, wealth manager activity has been edging upwards.

They have also benefited from advisers outsourcing investment management in the run-up to RDR.

The planned use of DFMs on platforms by advisers had been expected to rise, but guidance from the FSA on payments by wealth managers to IFAs is likely to dampen the trend.

The FSA has also warned IFAs that customers should not be shoehorned into one-size solutions.

Page 28: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Direct to consumer

Direct-to-consumer activity will rise as some investors will be reluctant to pay fees post-RDR.

IFAs are also setting up self-directed platforms for clients that cannot or will not pay for advice.

The current business model (rebates) is under threat and D2C platforms will need to adapt to a revenue-based model.

Hargreaves Lansdown is the dominant force in this arena, but competition is expected to grow significantly.

Page 29: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Banks

Unlike Europe, banks play a comparatively small role in UK distribution, but they can leverage their captive client bases to great effect.

Having been heavily stung by regulation and criticism in the past, the majority of high street banks have pulled out of providing advice.

Some believe that mass-market advice cannot be run profitably.

Banks could cater for mass market with range of risk-profiled packaged products that could be sold via execution-only, advice-light or advice channels.

Banks could set up execution-only platforms. Barclays and HSBC have already done so.

Page 30: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

UK distribution landscape by 2017

Source: Fundscape estimates

Life & Pension COs Platforms

IFAs

Wholesale channels

WMs Life & Pens

COs D2C

platforms Primary channels

Banks etc

Fund managers (direct intermediary)

Investors

~65% ~5-8%

<2%

~65-70% ~13% ~8% ~5% <2%

~30-35%

Page 31: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Highs and lows for the UK

1. Current state of play

2. Distribution – aggregators

3. Distribution – primary channels

4. Future prospects

Page 32: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Reasons to be cheerful

An advice-dominant distribution model.

Low interest rates continue to make funds look attractive.

More innovation by managers to produce specific outcomes.

Demographic trends are favourable to the industry with the rising number of well-off baby-boomers.

The auto-enrolment of employees into pensions and the trend towards workplace platforms offering staff easy access to ISAs.

Page 33: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Projections to 2017

0

200

400

600

800

1,000

1,200

1,400

01 02 03 04 05 06 07 08 09 10 11 Q212 12 13 14 15 16 17

Optimistic Realistic Pessimistic

Optimistic £1,302bn

Realistic £976bn

Pessimistic£809bn

Page 34: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Thank you

Bella Caridade-Ferreira, Director

[email protected] + 44 (0)20 7627 1145

Page 35: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Dorian Hughes – Head of UK Wholesaling

18th October 2012

A Sales Journey

Page 36: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

BlackRock background

Yesterday

Learning from our cousins

Goals and objectives from changing to FC/SFDC

The project (timeline/engagement etc)

Outcomes – market MI, decision making, targeting, tracking, measurement etc

Benefits

Tomorrow

Agenda

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Page 37: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Who is BlackRock®?

The world’s largest asset manager

100+ investment teams and 1,000+ risk

management professionals all working towards

creating a better financial future for our clients

Eyes and ears in 67 cities across the globe,

providing us with the insight we require for global

investing

Often the first call for sovereigns, banks and

investors during times of crisis

Timely market intelligence

Quarterly BlackRock Investment Directions

Fixed income market updates

Special market / event reports

BlackRock Investment Institute

Resources Investors Need for a New World of Investing

For Professional Investors Only

Total Assets of $3.56 Trillion1

1 Based on assets under management as of 30.06.12. All AUM represents retail data . * Includes commodity and currency mandates.

All of this insight, expertise

and reach work together for

you each and every day

45%

36%

7%

7%

3% 2%

Equity

Fixed Income

Cash Management

Multi-Asset

Alternatives

Advisory

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Page 38: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Broad product range across all key asset classes

and geographies

* Retail EMEA APR assets as of end-June 2012. Source: BlackRock

BlackRock Fund Managers

(BlackRock’s actively managed

Unit Trusts)

26 Funds AUM $17.7bn*

Region/

Sector

Investment

Style

Multi-

Asset

4

Bond/Cash

4

Equity

18

Market

Cap

Geography

Long/Short

BlackRock’s UK Fund Ranges

BlackRock Collective Investment Funds

(Index tracking funds)

13 Funds AUM $16.5bn*

Geography Investment

Style Issuer Geography

Multi-

Asset

1

Bond/Cash

5

Equity

7

BlackRock’s UK Fund Ranges – At A Glance

For Professional Investors Only 38

Page 39: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Broad product range across all key asset classes

and geographies

• Retail EMEA APR assets as of end-June 2012. Source: BlackRock

• **Data as of end June 2012. There are currently 5 Consensus funds in the range, which launched at end June 2012.

BlackRock’s UK Fund Ranges

BlackRock Consensus Funds**

1 Fund AUM $9.13*

Geography Investment

Style Issuer Geography

Bond/Cash

Equity

Region/

Sector Investment

Style

Commodity

3

Equity

6

Market

Cap

BlackRock Investment Trusts

9 Trusts AUM $3.8bn*

BlackRock’s UK Fund Ranges – At A Glance cont

For Professional Investors Only 39

Page 40: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Yesterday

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Page 41: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Regional Sales Team

Nick Lumb

07770 533 924

[email protected]

Mark Hemsley

020 7743 4834

07912 071 380

[email protected]

Alastair McCarmick

020 7743 2863

07912 162 260

[email protected]

David Chapman

020 7743 5178

07768 500 423

[email protected]

Dorian Hughes

020 7743 2887

07779 287 745

[email protected]

Sanjay Gohil

020 7743 2642

07802 642 107

[email protected]

Alan Lawrence

0131 222 9135

07799 347 401

[email protected]

Andy Norwell

020 7743 5250

07809 391 668

[email protected]

James Adams

020 7743 2500

07795 648 795

[email protected]

Scotland, Northern Ireland & Isle of Man

Ireland

Wales

North of England

Northern Home Counties & The Midlands

London, Kent & Sussex

South & South West

Head of Regional Sales

Head of Nationals & Networks

James Adams

020 7743 2500

07795 648 795

[email protected]

Andrew Peckham

020 7743 2849

07824 835 084

[email protected]

Andy Norwell

020 7743 5250

07809 391 668

[email protected]

New Business Development

South and London

North and Midlands

Scotland and Ireland

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Page 42: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

US Retail

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Page 43: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

US Retail’s goal is to become the pre-eminent retail franchise

within the US

• Organic revenue growth target to increase from by CAGR of 13% by 2014

US Business Retail Update

2009 2010 2011 2012 2013 2014

GWM USPC SAG DC

CAGR Revenues by Channel

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Page 44: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Clear Vision:

•Pre-eminent retail asset management franchise in the US

•USPC- Drive to flow

Clear Strategy:

•Segmentation of firms- Wirehouse, Independent, RIA

•Segmentation of Advisors- PC & I

•Resource build out

Market Share Targets:

•Today: 3-4%

•Target: 7-8%

Defined Success = World Class Product + World Class Distribution

Defined Success in 2009: Distribution

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Page 45: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Bank of America/Merrill Lynch GWM

Dedicated sales force for BofA/ML

36 external wholesalers, 39 internal wholesalers and 4

relationship managers

16% gross sales market share with the lowest redemption rate

at BofA/ML

US Private Client

Channelized sales force by firm and client type

71 external wholesalers, 51 internal wholesalers and 13

relationship managers

Significant contributor of growth with average firm market

share of 4%; goal of reaching 7-8% by 2014

Strategic Alliances Group

Dedicated team to variable annuity providers and insurance

companies

6 external wholesalers, 6 client service and 3 relationship

managers

Sub-advised strategies and mutual funds

Retail DC

Sales personnel dedicated to DC assets

8 external wholesalers and 8 internal wholesalers

US Retail Business Overview: Distribution Channels

BofA/ML GWM 41%

USPC 35%

SAG 21%

DC Omnibus

3%

US Retail AUM by Channel

US Retail AUM by Product

OEFs 47%

SMA 16%

Sub-Adv 22%

ETF Wrap 1%

AI 1%

CEF 13%

Source: US Retail. Notes: Data as of April 2012.

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Page 46: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

BlackRock – CRM Project Overview

Key drivers for a new Solution

Silo working, multiple non integrated CRM systems used for sales and marketing

resulting in disparate data sets

Sales opportunities potentially missed due to out of date contacts, unlinked systems and

ineffective targeting

Poor data quality leading to marketing inefficiencies, lower response rates and potential

poor customer perception

Ability to develop and drive Sales and Marketing strategies based on solid analysis of

the whole retail market as well as their own sales

Ability to segment our business in distinct ways to enable development on crucial

Nationals and Networks channel whilst growing under-represented areas of the country

and the business as a whole

46

Page 47: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

BlackRock – Project Overview

High Level Objectives

Integrated CRM to capture all sales and marketing activities

Migration of all current data with associated history into the single CRM

Significant data cleaning improvements to current records and a means to maintain

up to date clean and accurate data

Ability to analysis BlackRock own transactional data plus benchmark against market

Increase the BlackRock universe with new validated prospects

To gather Market Intelligence that allows BlackRock to measure and manage their

retail distribution activities

- Evaluate our sales effort more effectively

- Give the sales team the tools and information to improve their targeting and

therefore sales

A system that allows working on the move

47

Page 48: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

GO LIVE!

Week

13-14

BlackRock – Project Implementation Plan 18/01/12 – 04/05/12

48

Week

11- 12

Week

7 – 10

Week

5-6

Week

1 - 4 BlackRock

Project Start

Project

Scoping

Analysis

Statement

of Work

Process & Data

Definition

Workshops

Single Intermediary

View

Configure Salesforce &

Salesforce User

Training

Page 49: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

BlackRock – Benefits

Short Term

• Improved efficiency and workflow across sales and marketing teams

• Allowed segmentation of business by regional penetration and largest client

• Clear account ownership and sales attribution

• Improved sales targeting per sales team member /per region

• Both in under-represented areas and where our penetration is on track to grow our overall business

• Focus attention on Top 150 IFA clients in each region

• CRM adapted for different levels of engagement – sales, management, marketing views

Long Term

• Significant improvement in sales and campaign targeting

• Improved time efficiency with more time spent in regions coupled with office focus follow up and intro calls

• Capturing all sales and marketing activity in one system

• Monthly influx of new useful prospects straight to Salesforce

• Improved management of sales team and reporting

• Ability to improve sales and marketing strategies

49

Page 50: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Using Matrix data, we have segmented our business in two distinct ways: the first by

regional penetration and the second by largest clients

We are now able to review the data we have and identify areas of the country where we

are under-represented as well as where our penetration is on track to grow our overall

business. From this we can re-double our efforts in a concerted way to ensure that we

bring those “underperforming” areas up to scratch.

This includes more time spent in the regions coupled with office focus –follow up and

introductory calls.

In addition we have focussed our attention on the top 150 IFA clients (plus stockbrokers) in

each region. Again there are some relationships that need to be built upon to ensure that

we have an appropriate share of this top 150. The remaining clients in each region will be

serviced by our office based team

Accepting that, we will re-double our efforts with our Life company clients in order to utilise

our contacts to broaden our reach into the IFA community

We are also focussed on developing the crucial Nationals and Networks channel and we

will be closely monitoring progress to ensure that we monetise these opportunities

Back to earth-UK plan our strategy – 2012 and beyond

Focus

50

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The beginnings of the new world-London and South

East Current Market Share

Region Market Sales Our Share

Brighton &

South

Coast

£440.7m £1.5m (4.4%)

East Kent £162.7m £3.6m (2.8%)

Central

London

£1,990.7m £540.7m

(12.7%)

North

West

London

£201.6m £14.6m

(3.3%)

Mid Kent £559.3m £42.6m

(5.0%)

S/W

London

£585.6m £91.7m

(10.6%)

West

London

£727.8m £69.8m

(10.6%)

Maidstone Ashford

Canterbury

Horsham

Chichester

East Grinstead

Brighton &

Hove Worthing

Eastbourne

Tunbridge Wells

Seven Oaks

Region

Total

Our Share

£4.67bn £376.0

5.8%

Central London

NW London

West London

SW London

51

Page 52: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Nats and Nets coverage

Real regional focus

BDT support definition

Follow-up on every lead

Tier one and two

Have we got the skills we need?

Help from clients

Help from competitors

More training

Have we got the numbers we need?

Position

52

Page 53: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Nationals & Networks Opportunities

Distributor Our Share of

National/Network

Sales (Q4 2011)

Our Share of

National/Network

Sales (Q1 2012)

Ntw1 £8,548,780

(4.0%)

£5,197,298

(2.3%)

Ntw2 £2,499,217

(2.5%)

£3,440,012

(2.6%)

Ntw3 £11,910,434

(3.9%)

£11,502,718

(3.7%)

Ntw4 £1,497,271

(2.2%)

£2,027,405

(3.0%)

Ntw5 £6,707,810

(4.8%)

£6,092,569

(3.6%)

Nat1 £192,697

(1.2%)

£18,595

(0.4%)

Key

Biggest Opportunity

Opportunity to Grow

BAU

53

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54

Focus-Evolution

Page 55: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Salesforce – campaigns

Finesse lists – never stop learning

Investment partner focus

Focus-Tomorrow

55

Proactive

A

B

C

Reactive

D

E

F

Refer

G

H

I

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Record

56

Page 57: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Measure – South West Opportunities

Exeter

Winchester

Bristol

Bath Reading

Southampton

Guildford

Bournemouth

Fareham

Portsmouth

Taunton

Truro

Bracknell Swindon

Cheltenham

City / Town Market

Sales

Our Share

Q2 2011 –

Q1 2012

Our

Share

2011

Bournemouth £82.5m £2.6m

(3.1%)

5.9%

Southampton £908.2m £38.8m

(4.3%)

6.2%

Portsmouth /

Fareham

£161.1m £6.1m

(3.8%)

5.0%

Winchester £64.6m £2.6m

(4.1%)

6.2%

City / Town Market

Sales

Our Share

Q2 2011 –

Q1 2012

Our

Share

2011

Bath £575.7

m

£15.6m

(2.4%)

2.7%

Bristol £1.7bn £23.9m

(1.7%)

1.8%

Cheltenham £210.0

m

£19.4m

(8.3%)

7.7%

Swindon £43.7m £4.9m

(6.7%)

6.0%

City

/Town

Market

Sales

Our Share Q2

2011 – Q1 2012

Our Share

2011

Exeter £298.4m £12.4m (4.8%) 3.4%

Taunton £45.8m £0.8m (1.4%) 1.8%

Truro £46.9m £1.5m (2.6%) 3.3%

City / Town Market

Sales

Our Share

Q2 2011 –

Q1 2012

Our

Share

2011

Bracknell £47.1m £2.1m

(4.4%)

6.1%

Guildford £234.3

m

£11.4m

(4.9%)

15.3%

Reading £275.5

m

£7.8m

(2.9%)

5.7%

Region

Total

Our Share Q2

2011 – Q1 2012

Our Share 2011

£4.7bn £150.4m (4.2%) 4.2%

Key

Biggest Opportunity

Opportunity to Grow

BAU

57

Page 58: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

We are focussed on driving our sales forwards

Most of what we did is brilliant

Some is not!

So:

Plan, learn, position, focus, execute, record, measure, repeat

WIN

Enjoy!

Summary

58

Page 59: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

4. Financial-Clarity Update

Focus on Usability

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Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Requires too much training.. Not the best design..

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Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Simple, easy to use Technology..

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Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Latest product release demo

Page 63: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

New Partnership Initiatives

Page 64: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

MyLocalAdviser.co.uk – Partnering with the Adviser

Adviser Zone Update website listing MyMarketAnalysis

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Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Skandia Adviser Search Plugin

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Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Financial-Clarity International

• Partnership with Mackay Williams

• Leveraging the Financial-Clarity technology suite

• Ambition to replicate Financial-Clarity UK distribution granularity in all major markets..

Page 67: Join us on the observation deck - Financial Clarity · 2013-02-18 · Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS Agenda –th4 Annual Financial-Clarity Breakfast Seminar

Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

Join us on the observation deck...

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Matrix Solutions, 55 New Oxford Street, London, WC1A 1BS

6. User group Sessions

Guy Edsall