John MartinezTruro, NS B2N 2B2 l (281) 702-2009 l jaymarzian@gmail.com

Targeting IT Consultant Positionsl         My military background as well as a variety of work experiences has taught me to be an

excellent negotiator and communicator with people at all levels.l         Consistently recognized for collaborative team leadership, technical troubleshooting skills,

and expert knowledge used to rapidly and cost-effectively resolve challenging issues and implementations.

l         Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of tools, methodologies and best practices.

EducationSAM HOUSTON STATE UNIVERSITY – Huntsville, TX - USAB.S. in Criminal Justice

Technology Summary

Systems: CMDB, Remedy, CA, Windows 9X/NT/2000/XP/2K3/7/8.1/10, Sharepoint MOSS 2007, 2010, Office365, MS Lync/Skype for Business, MS Exchange, SCCM, Mobility Technologies, Juniper Systems, SCADA, Active Directory, JIRA, HyperV, VMWare, Citrix, Windows Imaging

Databases: MSSQL, MYSQL, OracleLanguages:

SQL, HTML, ASP, CSS, XML JavaScript, JQuery

Software: MS Project, MS Visio, MS Office, MS Sharepoint Designer, MS Infopath, MS OneNote, more…

Kinder Morgan Inc. – Houston, TX - USA

l   IT Infrastructure Consultant (2/2014 – 6/30/2016) Consisted of two distinct roles. Leader of the Desktop Architecture Team and Infrastructure Consultant for Client Services. Desktop Architecture Role: As founding Leader of the Desktop Architecture team I took a co-worker's original idea for the technical team and added my experience and leadership to bring together a group of ruggedly independent technicians and thinkers from the Client Services organization as team members of the group. What resulted was the company's very first Desktop Architecture Team providing advanced solutions to our organization as well as the testing, implementation, and recommendation of hardware and software standards across the board. We produced and distributed the Windows-based images for all Desktops, Laptops and Workstations in the company and regularly updated those standard images for use by our large desktop support team. Infrastructure Consultant: I performed Sharepoint Team Site administration, application creation and management as well as JIRA project creation and administration for the Client Services group. I am currently the creator and administrator of the Sharepoint portal for all Client Services as well as the public facing HelpDesk web site. I lead projects to assist other IT groups in rolling out new technology to our 10,000 person customer base. I also represented Client Services in project related meetings and negotiated on behalf of our customers and staff members. I lead projects directing the activities of our 50+ membered Desktop Support team in North America.

l          Sr. F ield IT Coordinator – Albany, NY (2006 to 2014) I performed Desktop Support for multiple locations in the field dealing with laptops, desktops and network printers.  I administerred the Sharepoint team site.  I also established best practices for field IT coordinators as a senior member of the team. I created the technical platform and process behind our Windows 7 rollout to the company leading to its successful completion by our 60 member team nationwide, and led the team in that endeavor.l         Exchange Email Administrator – Houston, TX (2005 to 2006) Worked with another email administrator to manage multiple exchange servers throughout the enterprise. Worked with Active Directory creating groups and adding individuals to groups and creating exchange email boxes and lists.  Also worked as the backup to the Data Recovery Center lead, attending all DR meetings and working with a team to create and support our DR Center in Austin going forward.  Established best practices and used all available enterprise solutions to aid us in the management of the project.l         Sharepoint/Web Administrator – Houston, TX (2004 to 2005) Worked with another individual to install and support SharePoint and other enterprise-wide software solutions (Blackberry Enterprise Server, Websense, Project Sevrer) at the headquarters office in Houston.  Spent months selling the use of SharePoint and Project Server to multiple business units in our company via PowerPoint presentations and how-to sessions.   Once we had buy-in, we installed SharePoint Portal 2003 with WSS and fully supported it.  We also supported all mobile devices (blackberrys, smartphones and tablets) in the company.l         Sr. F ield IT Coordinator – Houston, TX (2001 to 2004) initially supported 68 locations and over 650 customers both onshore and offshore.  Due to another merger we found ourselves in need of some additional headcount in my newly acquired support area.  I single-handedly mapped out the support structure going forward which would include 4 new head-count (2 from the merger), and 3 geographical support areas.  Working with the hiring manager I enlisted the four individuals to support their new areas and then trained them to do the work required in the region.l         Sr. Field IT Coordinator – Birmingham, AL (2000 to 2001) After a merger the newly acquired Southwest Division which included the very large states of Mississippi Alabama and Georgia needed multiple upgrades in equipment and processes related to IT.  I worked closely with the newly assigned manager of the IT group out of Birmingham to evaluate the needs, establish best practices, and physically go out and bring everyone up to speed.  It took me about a year, but once I moved on to my next assignment in the company, all field locations were up-to-date and very grateful for my work there.

l         Sr. Field IT Coordinator – Nashville, TN (1998 to 2000) A desktop support analyst for multiple offices in 8 states handling hardware and software support of PCs running Windows OS and related software.  Managed all projects in the field regarding my 22 locations including PC refresh, Network Printer distribution and refresh, W2K Project.  Traveled to and from locations resolving issues and refreshing equipment on an annual schedule.

Lanology, Inc. – Houston, TX - USA

l Helpdesk/Desktop Support Analyst (1997 to 1998) Established the first Helpdesk for the Marketing and Field Services group for El Paso Corporation. Worked as call center technician and desktop support technician. Resolved both hardware and software issues. Dealt with infrastructure issues as well as enterprise wide solutions for over 300 customers on two floors.l Field Install Agent (1996 to 1997) Worked on a field install project of Windows 95 on multiple desktop and laptop computers in the CONUS. Traveled from location to location of a major natural gas pipeline company installing servers and computers for new employees due to a recent merger.

Software Support Inc. – Houston, TX - USA

l Team Lead , Desktop Support Call Center (1996) Worked in a call center in charge of a team of 10 other individuals supporting the AST Computer System. Resolved hardware and software issues on the system running Windows OS Software. Worked on a team of the most technologically savvy analysts and engineers resolving escalated technical

United States Government. – Multiple Locations - USAl SSG USAF Active Duty and Reserves (1986-1991) Began my work with the Air Force as a no-striper trained as an Aircraft Metals Technologist. That means I welded and machined aircraft parts and engine components. I became an FAA Certified Journeyman Welder and Machinist within two years of joining. I was stationed at Columbus AFB, MS, and Mather AFB, CA. After my active duty time I took a position at Charleston AFB, SC as a civil service employee with a USAF Reserve-time commitment (ART). I became the trainer of the shop directing and training all reservists in the machine shop and welding shop. l NASA – Johnson Space Center – Houston, TX (1991-1992) Worked as an Engineering Technician for the Research and Development Wing at Johnson Space Center. Used my skills in fabrication (welding, machining, and sheet metal) to assist engineers in the building and design of space program related prototypes and production parts for spacecraft and space station projects.