John owens, chemonics maximizing efficiency to sustain a double bottom line

Maximizing Efficiency in Order to Sustain a Double Bottom Line

CHEMONICS TECHNICAL PRACTICES | FINANCIAL SERVICES

Maximizing Efficiency in OrderTo Sustain a Double Bottom Line




How do we serve clients in a geographically diverse and highly dispersed population with a small market and underdeveloped cash

economy?



How do we achieve efficiency in a high-cost structure environment

and/or hard to reach areas?



What innovative approaches or methodologies deliver results?

What challenges do they bring?



ROLES & PARTNERSHIPS



Country Context: Philippines

Archipelago: 7,100 Islands Population: almost 100M Rural Population: 50% Pop. In Poverty: 30% :5.7M

families Annual Remittances: $22 B # of Mobile Phones now

exceed the Total Population

INSERT MAP OF THE PHILIPPINES



Providing technical assistance and training to rural banks in microfinance best practices

since 1997!



Factors Affecting Rural Banks

Understand your market niche?

Households

Enterprises

Children

Employees

Utility companies

Fishermen

Farmers

Out-of-town Workers

Teachers

Greater Consumer Choices

New Technologies & Channels

• Micro Deposits (deposits/withdrawals)

• Micro Loan Disbursements and Collections

• ATMs• Electronic Money

Cash-in and Cash-out services

• Bill payments• Remittances• Government

Payments• Utility Payments

Card-based ATM Banking

New Customer Service Technology

Use of Agent Networks

Are you using Are you using

Social Networking & Social Networking & Crowdsourcing Crowdsourcing

to expand your market to expand your market outreach?outreach?

SMS MOBILE BANKING

Rural BankRural Bank

TELCO

SMS Gateway Server

Rural BankDatabase

CONGRATULATIONS, YOUR LOAN WITH MABILIS RURAL

BANKS HAS NOW BEEN APPROVED. IT HAS BEEN DEBITED TO THE MABILIS FACECARD AND YOU MAY

WITHDRAW IT AT ANY ATM.

CONGRATULATIONS, YOUR LOAN WITH MABILIS RURAL

BANKS HAS NOW BEEN APPROVED. IT HAS BEEN DEBITED TO THE MABILIS FACECARD AND YOU MAY

WITHDRAW IT AT ANY ATM.

The rise of Mobile Banking & Electronic Money

Electronic Money PlatformsElectronic Money Platforms

•Card-less Mobile Money Platform •Now linked to an ATM card•Co-branded with rural banks•Payments•Money Transfer•Mobile Banking

•Card-based Mobile Money Platform•Instant Smart Money Card •MasterCard Debit/ATM Card•Payments•Money Transfer•Mobile Banking

INSERT VIDEO HERE

Launch Services

– Customer

Adoption

Launch Services

– Customer

Adoption

Regulatory

IssuesRegulatory

Issues

Preparing MFIs to Promote Mobile Money and Mobile

Financial Services

Customer

PerspectiveCustomer

Perspective

Product

DevelopmentProduct

Development

EnvironmentEnvironment Institutional

PerspectiveInstitutional

Perspective

Product

TestingProduct

Testing



THANK YOUFOR MORE INFO:

http://rbapmabstoolkit.wordpress.comwww.mobilephonebanking.rbap.org

http://mobilemoneyfordevelopment.wordpress.com https://www.facebook.com/MobileMoneyForDevelopment

https://twitter.com/Jvowens Email: [email protected]

John owens, chemonics maximizing efficiency to sustain a double bottom line

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