John Charles Riley1700 Pendelton Drive, Raleigh, NC 27614Cell – 919-272-6159 / Home 919-866-0921

JCRiley560@att.net

Skills SummaryClient-focused, results-driven Senior Program Manager with 25+ years of experience, including 15+ years of managing multi-million dollar contracts for Fortune 500 Firms. Deep experience with implementation and operation of complex large-scale, infrastructure and support operations for ITSM Seat Management contracts. Industry knowledge and direct experience with Primavera Project Planner, Gated Methodologies, Earned Value Management Systems (EVMS), Microsoft Office Suite, Microsoft Project Server, and a deep understanding and working knowledge with SDLC, PMLC and Critical Path methodologies. Formally trained in multiple process improvement and PM methodologies, including RUP, CMM, Six Sigma, Agile, and PMI. Industry expertise includes Oil & Gas, Utilities, Energy, Public sector, State and Local sector, Financial Services, and Federal contracting.

Throughout my career, I have collaborated with global organizations to facilitate their understanding of information as a corporate asset. I have helped clients achieve value through improved customer satisfaction, competitiveness, and operational excellence that derive from improved information quality and timeliness. Solid mix of Technical and Business knowledge to implement business solutions.

Proven ability to manage P&L’s for in excess of $126 million dollars for Mobil Oil; adept with managing mission-critical Data Center operations within leading organizations. Expertise in data center operations and production management, highly complex business process re-engineering, contract development, facilities management, site implementation and client support services.

Senior Principal at the Master Level within HP’s Information Management Practice – Oil and Gas Vertical. Managing programs on a National and Inter-National level. Directed the Utilities Practice within the United States. Responsible for HP Programs - Business Continuity Management (BCM), Enterprise Business Intelligence (EBI) and Business Technology Optimization (BTO). Managed Meter-Data-Management (MDM), Customer Information Systems (CIS), Advance Meter Infrastructure (AMI), Advance Meter Read (AMR), Meter-to-Cash solutions. Managed teams on a global level – Poland, India, South America, North America and Canada.

Initiated new Project Management Office (PMO). I was responsible for all financial reporting to Stakeholders . Extensive background in finance, cost controls, strategic planning, business development, business analysis, mergers & acquisitions (M&A) data center due diligence, business process reorganization and negotiations. Seasoned executive resource whose capabilities transcend IT operational boundaries.

Data Center Migrations and optimizations with Unisys and ACS – Managed numerous Federal and Public contracts where data centers were migrated to co-located facilities. Managed equipment moves, Telecommunications connections, Operations Schedules, Help Desk connectivity and operations. Reduce redundancy in applications and increased throughput of systems. Created and evaluated central disaster recovery plans for multi-disciplinary Data Center and each sub group based upon contractual obligations.

Worked to be the trusted adviser on Global Program Engagements within IT arenas like Enterprise Business Intelligence (EBI), Services Oriented Architecture (SOA), Enterprise Service Bus (ESB) Integrations, Enterprise Performance Management (EPM - Financials) and Enterprise Information Management (EIM). The overall objective is to ensure cost effective integration between Business Processes and IT Architecture.

Management consulting professional with significant experience in pre-sales, crafting, managing Business Intelligence (BI) solutions that improve operations, increase revenue, reduce expenses, and deliver shareholder value. Outstanding relationship builder and mentor, successfully managing high-performance teams and partnering with C-level executives to achieve a common strategic vision. Successful at bridging the gap between business objectives and IT solutions.

Professional ExperienceCapgemini 4/2014 – Present Senior Manager – Business Information Management (BIM) – Atlanta, GAJohn is an engagement management consulting professional with significant experience in pre-sales, solution crafting, managing solutions that improve operations, increase revenue, reduce expenses and deliver shareholder value. John is an outstanding relationship builder and mentor, skillfully managing high-performance teams and partnering with C-level executives to achieve a common strategic vision. Utilized the MS office Suite for all deliverables within all Programs – used MS SharePoint for all internal communications and document repository.

PORTFOLIO of EXPERIENCE at Capgemini:Unilever - People Data Centre (PDC) Program North America- New York, NYMr. Riley provided leadership and rigor, to the People Data Center Program in the North American roll out of this global opportunity, while performing the role of Delivery Lead for North America. The major goals of the program are to align marketing campaigns with social listening and analytics to better determine return on investment (ROI) of campaigns. This program is in direct relationship with Unilever’s mission of, “Enabling relationships with one billion consumers via meaningful and relevant dialogue”. Managed teams in the UK and India.

Chrysler - Connected Car Analytics Proof of Concept - Detroit, MIJohn provided Program Management services to Chrysler – Analytics Proof of Concept Program. John was the liaison between the Chrysler team in Auburn Hills, Michigan and the Capgemini CUBE Data Science team in India. The goal of the program was to find analytical correlations between the “Chrysler Connected Car” and failed parts on warranty claims. Ultimately the end state is to predict parts failures and stock appropriate parts to reduce “Vehicle off Road” claims. In this twelve week program John utilized the Capgemini Intelligent Enterprise and DELIVER® methodologies to manage this effort. Managed teams in India.

The Coca-Cola Company - Social Media Technology Strategy Program - Atlanta, GAJohn provided Program Management services to The Coca-Cola Company leading an effort to produce a strategic roadmap to be defined for TCCC’s Social Technology – social listening, publishing, and engagement platforms. The objective of this effort was twofold:

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1. Conduct a detailed assessment within TCCC’s organization focused on identifying the current landscape of the social technology architecture and; 2. Propose a future state architecture for the social technology landscape across global/regional teams and improving the way in which social media information is integrated into the Information Landscape.In this 10 week program John utilized the Capgemini Intelligent Enterprise and DELIVER® methodologies.

Lowe's Home Improvement - Consumer Packaged Goods (CPG) Master Data Management (MDM) Programs - Mooresville, NCJohn provided Engagement Management services and shadowed the Program Manager on the Product MDM implementation planning program at Lowe’s. This program consisted of assisting Lowe’s with a high-level Product Master Data Management (MDM) implementation roadmap by articulating options to deploy the solution in phases and waves (release cycles) within each phase. The program was designed to analyze desired business capabilities considering business value, priorities, risk, and complexity (organizations, integrations, data sources, systems to decommission, Product MDM application) and help establish options of deploying the capabilities over multiple phases and waves. In this 9 week program John was taught and shadowed the program Manager to fully experience and learn the Capgemini Intelligent Enterprise and DELIVER® methodologies utilized to manage this effort. Managed teams in India and the US.

Oakwood Systems Group, Inc. 10/2013 – 4/2014 Principal- Program Director – Managed Services ; Independent Contractor Creve Coeur, MOMr. Riley directed a 1.30MM Global Active Directory migration for Equifax. John managed the P&L and day-to-day program directing the Oakwood and Equifax team and Oakwood and Equifax Executive Stakeholders on a Global Active Directory Optimization program.John was responsible for all contract staff, P&L’s, scheduling and resourcing for the Global Active Directory Optimization effort within Equifax and the single interface to for the Equifax team. This includes managing all technical issues, project plans, scheduling in all countries and ensuring that the in country teams are prepared for this effort. Responsible for all scope issues and how those may impact our schedule, budget, and timelines and all reporting of the migration plans, budget, resources, Action Items and Risks & Issues. Additional responsibilities include: establish in country migration teams, create remediation and contingency schedules, prioritize, and analyze work effort to ensure it meets the client’s expectation. Managed teams in South America, North America, Canada, and the UK. Utilized the MS office Suite for all deliverables within all Programs – used MS SharePoint for all internal communications and document repository.

SAS Institute, Inc. 4/2011 – 10/2013Senior Engagement Manager – Utilities Vertical – Cary, North CarolinaResponsible for engaging with the Sales Team to create consulting solutions for the client and ensuring the delivery of those services are completed within the SAS Professional Services & Delivery methodology. Provide program management surrounding contract services, P&L’s, and internal control reviews. Maintain active communication with clients to manage expectations, ensure satisfaction, and lead change efforts effectively.

Provided management and thought leadership to develop SAS Utilities Load Forecasting product. The ULF utilized Naïve Benchmark, Recent Effect, Weekend Effect, Holiday and Special Events Effect, Weather data, Econometric data to produce Very Short term, Short Term, Medium Term and Long Term forecasting

Consult, work with, and service client base to make recommendations on business improvement and process improvement and serve as a trusted business advisor to utility client. Team with partners and senior management on proposals and business development calls. Manage, develop, train, and mentor staff on projects and assess performance for engagements. Utilized the MS office Suite for all deliverables within all Programs – used MS SharePoint for all internal communications and document repository.

DELL 9/2010 to 4/2011Senior EBI Program Manager; Independent Contractor – Austin, Texas Responsibilities are to perform Program Management duties for the DELL Enterprise Business Intelligence group. The program is to complete the merger and acquisition between Dell and Perot related to their Back-Office systems. My responsibilities were to Program Manage the Enterprise Business Intelligence (EBI) effort ensuring that all Human Capital Management (HCM), Financial Management, Project Management, Time Management, and Services systems reporting are integrated seamlessly. Due diligence was performed for all systems and dual functionality was prioritized for elimination. Business processes were evaluated and merged into one single point to eliminate duality.

The major effort for the back office transition is to ensure that project level profit and loss reports can be developed to Generally Accepted Accounting Principles (GAAP). Legacy Dell produced GAAP P&L’s form the General Ledger level where Legacy Perot Services produced their GAAP P&L’s from the lowest level for Project reporting. This variation in business practices created multiple system integration changes and multiple back office changes to the Oracle financial systems and manual processes. Systems which were impacted were the Hyperion Financial Management and PeopleSoft Human Capital Management (HCM), Financial Management (FM), Supplier Relationship Management (SRM) and Enterprise Services Automation.

Bridge Energy Group 11/2009 to 8/2010Senior Project Manager; Independent Contractor – Marlborough, Massachusetts Responsibilities are Program and Project Management for Bridge Energy Group. Responsible for managing the delivery of Smart Grid projects, managing the client relationships and Bridge Energy support personnel deployed within projects. In this role, I was responsible for delivering consulting solutions and services to the Utilities Industry.

Engaged with a number of Energy clients, namely the Western Electricity Coordination Council (WECC) and Green Mountain Power (GMP).

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Western Electricity Coordination Council (WECC) - A collaborative effort between partners throughout the U.S. portion of the Western Interconnection. The total estimated program cost is $107.8 million, which includes matching funding under Smart Grid Investment Grant (SGIG). The program will implement a new Wide Area Network (WAN) for synchro-phasor data transmission between the entities and WECC and deploy new software applications to improve situational awareness, wide-area monitoring, system-wide models, performance analysis, event analysis, and a historical reporting data repository.

Developed the bottoms up cost analysis to define the WECC Project budget, 36-month cash flow analysis for the project, earned value tracking and reporting system, integrated staffing plan and labor forecast, work breakdown and schedule development, and monthly reporting process to meet ARRA SGIG requirements. Key contributor to development of the financial planning model and spreadsheets to support cash flow analysis over the 36-month project. Also drafted control processes for risks, issues, and change control.

Green Mountain Power (GMP) - Smart Grid Investment Grant (SGIG) program through VELCO. The overarching mission was to provide enterprise architecture definition, systems integration services, a strategy and roadmap, and consulting on best practices related to the planning and execution the GMP Smart Grid initiative – the initial phase was to understand and document meter-to-cash through the billing system and establish a roadmap for the Customer Information System replacement and integration of a SOA (Service Oriented Architecture) based Enterprise Architecture.

Utilized the MS office Suite for all deliverables within all Programs – used MS SharePoint for all internal communications and document repository.

Hewlett-Packard 12/2007 to 8/2009Senior Principal – Master Level, Business Information Solutions (BIS), HP Americas Houston, TexasResponsible for Engagement Management and Program Management effort within the Energy vertical of the HP Business Intelligence Solutions (BIS) Utilities Practice focused on business intelligence and data warehousing solutions. My responsibilities include Managing the Utilities Practice within the US, delivering services in information strategy, data integration, business intelligence, data warehousing, enterprise content management, master data management, meter data management, advanced meter reading, advanced meter infrastructure customer data integration, quote-to-cash and meter-to-cash solutions.Proven experience managing the direction setting, scope, planning, delivery, and the reporting of delivery metrics for programs to ensure client satisfaction. Build strong team environment by mentoring and developing staff, create partnerships with clients, and demonstrate strong interpersonal and communication and interaction skills with peers, subordinates and clients at all levels.Responsible for Program Management turnaround effort for Business Intelligence projects in Brazil for the world’s second largest Mining Company delivering an Enterprise Wide BI/DW with a global reach. This contract was a must succeed situation with financials exceeding 50MM USD. Managed and communicated the development for the newly created BI architecture, data governance, data quality, and Master Data Management vision to the “C” level and executive stakeholders for a global delivery. I directly managed the Business Requirements development, Gap Analysis and Source to Target Mappings for global Master Data Management (MDM) and financial performance reporting initiative. I rolled up my sleeves and worked with the delivery team to complete the Data Profiling, Logical, and Physical models. The Enterprise Business Intelligence (EBI) capability improved business performance and global connections across all operations. Supported global growth initiatives, timeliness, availability, quality, and security of information, and developed flexible and efficient information delivery architecture. Traveled to Rio de Janeiro for a period of seven months. Managed teams across the globe in Poland, Brazil, North America, and India.

Devon Energy Corporation 3/2007 to 11/2007Managing Principal Consultant; Independent Contractor, Oklahoma City, OklahomaManaged the geographically dispersed Enterprise Content Management team to lead efforts to deploy and institutionalize search and e-discovery technology and functionality. The Devon Enterprise is located in Houston, Texas – Oklahoma City, Oklahoma and Calgary, Alberta.Implemented Enterprise Wide Content Management Solution within the corporate offices located in Calgary, Alberta; Houston, TX and Oklahoma City, OK. Coordinated and planed the timelines for all remaining environment installs, map out the touch points and processes for keeping the multiple search environments in sync. Defined the administration model for search systems and e-Discovery within the BI&T infrastructure. Lead geographically dispersed teams to deploy search functionality for specific business solutions Created all deliverable documentation for the project following Devon’s project management methodology. Worked and coordinated with the Business Sponsor and Business Analysts from the BPT groups. Created timelines - schedules for all resources across multiple groups. Kept resources on track in terms of scheduling, tasks, and deadlines. Worked with the Jackfish Oil Sands group to provide e-Search to aid Geographical well file searches of structured and unstructured data. This greatly eased the pain that this group felt in doing online searches for geological data within their own organization. This effort enabled them to reduce time searching for documents by 300%.

Environment: Autonomy IDOL 7 Business Objects (BO) Autonomy Aungate Documentum SharePoint PMI Methodology

Responsible for all project controls – used Primavera Project Planner as standard Devon Methodology. Initiated new Project Management Office (PMO) within the Devon Quality Unit. I was responsible for all financial reporting to Stakeholders and C-level alike.

RBC Centura 11/2006 to 3/2007Program Manager; Independent Contractor, Rocky Mount, NCInformation Technology Program Manager for RBC Centura in Rocky Mount, NC. Responsible for the implementation of IBM DotSphere to replace the existing document management system known as the Computer Assisted Retrieval (CAR) system. This solution provides Enterprise Content

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Management (ECM) and Business Process Management as the backbone for its toolset. The overarching goal is to combine Workflow Management, Business Process Management and building a Service Oriented Architecture throughout the organization.

Environment: Primavera Web and Client ver. 3 IBM’s DB2 Content Manager

MS Project Lotus Domino Directory

Silicon Plains Dot Sphere Sun Java System Directory IBM Directory server MPLS, VPN, and IP Technologies Microsoft Windows/Server 2000 Active Directory IBM Tivoli Directory Server Mercury Test Director – Mercury Quality Center 8.2

Provide leadership to technical project team members on strategic projects ensuring RBC Centura initiatives are delivered on time, within budget and in line with strategic objectives. Manage multiple projects simultaneously, leading project teams to successful completion of committed deliverables. Manage all projects within Rational Unified Process (RUP) and Program Management Institute (PMI) methodologies using MS Project and Primavera Project planner.

Unisys CorporationDirector Internal Projects CTO (3D-VE) Blue Bell, PA 10/ 2005 – 11/2006 Responsible for the successful implementation of the Three Dimensional – Virtual Enterprise (3D-VE) Program. Oversee this internal program which is divided into five sub-projects with a global implementation plan. 3D-VE is the basis for Unisys new brand strategy and service offerings. Acting as the Chief Technology Officer for this strategic alliance of multi-functional, multi-national, and cross multiple locations.

Responsible for managing the following five infrastructure projects: 3D-VE Network Infrastructure 3D-VE License Management 3D-VE Service Desk

3D-VE Hardware Asset Management 3D-VE Software Release Management

The above five projects once installed provided Business Process Management, Workflow Management and collaboration between the business and IT. The use of IBM Rational Unified Processes and Unified Modeling Language enabled the projects to “blueprint” all artifacts for re-use on other like projects.

Federal Government Programs Reston, Va. 6/2004 – 10/2005 Senior Manager of Enterprise Solutions for the Government Information Systems organization within Unisys. Responsible for thought leadership, business development, and program management efforts through professional services offerings relative to IT infrastructure: specifically Network Operations Centers (NOC), Server, Data Center, Enterprise Solutions, Managed Services, and Security Architecture. Responsible for working numerous turnaround solutions by: focusing on problem identification, diagnosis and resolution; working with multiple leadership teams across the company to set priorities for the engaged project teams; understand the business of the client and help to enable the business by using Information Systems and Technology that drives productivity, efficiency, and sound cost management and customer satisfaction; lastly by driving cross-utilization of resources by helping to develop various technical skills and expertise as core competencies that could be shared internally and externally.

ACS - Affiliated Computer Service Senior Director of Operations 9/1997 to 2/2004

06/2001 – 02/2004 Account Executive - North Carolina Seat Management: Capture Manager for the North Carolina Distributed Computing Service (Seat Management Services) IDIQ contract for ACS State and Local. Led technical and financial teams in proposal development to win and launch the first North Carolina Distributed Computing Services–Seat Management Services statewide desktop outsourcing contract. Responsible for all procurement effort for 5000 computers, printers, network devices, along with associated COTS software and additional hardware items. Managed supply chain and service provider offerings and vendor subcontracts to ensure product was available for Just-in-Time delivery.The contract was the first desktop initiative within State of North Carolina at the Department of Health and Human Services (DHHS), as well as in the ACS State and Local line of business (LOB). Spearheaded integration effort to link tools, reducing duplicate effort and save overall labor cost (LANDesk, Provance Asset Management, and Remedy Action Request System). Forged relationships with hardware and software vendors to decrease costs for all products being sold within the DCS contract. During the first year of service I saved the State in excess of $500,000 through vendor relationships. 09/1997 – 06/2001 Senior Director of Operations/General Manager – Multiple Contracts:

Head of the East Coast commercial practice of ACS Communications Industry Services (CIS) Division. Directed a team of 75 persons in support of a $7.5MM year-over-year contract with WinStar Telecommunications. Coordinated the implementation of software applications from system integration through production which supported the Telecommunications Billing Electronic Data Interface System. Managed PeopleSoft ERP solution implementations and migrations. Supervised, managed, technical, and administrative support to run operation with optimal workflow. Ensure Division’s compliance with program scope, schedule and budget requirements and acted as Primary liaison with client partners in conduct of multi-site cross functional support efforts.Facilities Management: Direct overall operations/services fulfilling the Facilities Management – Operations Administration & Maintenance (FM-

OA&M) contract.

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Managing Data Center Operations, Seat Management, Client Support Services, Network Operations Center, Remote Site Connectivity, and Disaster Recovery within a Sun-certified operations center.

Provide support for Client/Server, LAN/WAN/MAN, Windows NT4 servers, Oracle, Informix, Sybase, Cisco and Bay Networks, as well as Java and C++ development.

Service Level Agreements: As single point-of-contact (SPOC) for meeting SLAs, drive employment, supervision, workload management, configuration control, problem resolution, issue and risk management, software (COTS) deployment, technical documentation management, quality assurance and disaster recovery.

Product Management of Computer Telephony Integration and Telecommunications: Oversaw group of 15+ IVR/AVR programmer and developer staff and subcontractors at remote facilities serving multiple clients nationwide, totaling $8MM in contracts. Managed client expectations through product lifecycle development to retirement. Gathered requirements from client and development team for product quarterly releases. Worked with developers to ensure enhancements met client needs. Worked with SBC/Ameritech sales teams to ensure product enhancements and training component were documented. Product Lifecycle was dependent on understanding short term needs and long term goals.

Key Accomplishments: Within 3 years, grew FM-OA&M contract from $1.2MM annually, with a 17% PTP, to $7.5MM annually with a 43% PTP. This equates to a

625% increase in Contract Total Value (CTV). As for Profit my effort raised it 1581% from 204k to 3.225 MM. Established Program Management Institute (PMI) principals that produced error free data output within a 3 month period. Through the

development of the WinStar Billing Software product release. Led WinStar Telecommunications, Inc. team in achieving SEI CMM Level 2. Led Oral Presentations for FDIC, SEC, and HUD opportunities

Mobil Oil IT Services Project ManagerConsulting Managed Services Contract – Independent Contractor 6/1996 to 9/1997 Directed $126MM global distribution contract to install a standard computing environment. Managed contract negotiations, proposal/task development, business process re-engineering, and resource management and total solution delivery. Preformed initial Due Diligence to identify all hardware and software. Project entailed cross functional requirements for Seat Management, Helpdesk services, Desktop Support, Telecommunications, Network Operations, technology refreshment, and remote site access through existing LAN/WAN/MAN infrastructure. Key Accomplishments:

Implemented 3,600 seats within 15 months, under budget and 3 months ahead of schedule. Utilized automated tools to ensure that all project Service Level Agreements were met in a timely manner on this performance-based

contract. After concluding the initial Due Diligence effort created an automated reporting database used by 8 inter-departmental groups within each

regional area for profiling end-users. Database streamlined existing operations by eliminating need for labor-intensive profiling of each desktop, thereby reducing costs and shaving 3 months off the expected delivery time.

Independent Consulting / Consulting Services – Academic – Managed Services / Federal Government COTR / Federal Government Contracting / US Marine Corps – over a 15 year span

EducationSociology, Radford University - course workFormally trained Project Management Professional – University of Maryland

Professional Training Continuing Education Six Sigma Rational Clear Case® v2002

MS Office Suite Rational Clear Quest®

Use-Case Modeling with UML Rational Unified Process

Rational(R) Requisite Pro(R) Software Engineering Institute

Capability Maturity Model (SEI CMM) Large Proposal Workshop

Software Configuration Management with Rational Clear Case UCM

Business Architecture SI-635 UNIX Programming,

Schlumberger Instruments

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