JOSEPH M. SULLIVAN500 Illinois St. Lemont, IL

(630) 286 - 0385mrjmsullivan@comcast.net

Highly skilled Application Support Analyst with expertise in Unix and Linux database systems. Exceptional experience in high-volume environments with strong analytic, communication and organizational proficiency. Complex problem solver with

astute ability to succeed in high stress and demanding situations with 97.3% compliance with SLA requirements.

Skill Set Summary Languages\Databases: UNIX Shells (sh, csh, ksh, bash), Perl, PHP, Java, JavaScript, HTML, XML, SQL, PL/SQL, C/C++,Oracle 9i,

Oracle10g, Oracle 11i, MySQL, SQL Server 2005, Informatica. Utilities: NFS, DNS, TCP, IP, SSH, FTPD, SFTPD, HTTPS, Apache, JBoss, Samba, CronTab, Vmware, RSync, iptables, sed, awk. Other: Windows Server 2010, MS Office, PowerShell, .net, Visual Basic Script, Visio, Sharepoint, IBM MVS, JCL, Assembler, RPG.

Work ExperienceINDEPENDENT CONSULTING 04/2016 - Present Installed and configured WMWare Vsphere, CentOS, RedHat, Apache Web-Server, Oracle 10g, MySQL per privately owned

businesses according to specific needs. Automation of web log statistics, SQL report generations and backups using Korn Shell and Perl scripting.

CVS CAREMARK Buffalo Grove, IL (Insight Global) 11/2014 – 3/2016Applications Analyst Created and modified SQL, PL/SQL, KORN, Perl, scripts for processing batch jobs with PL/SQL applications. Supported clinical health care applications in a AIX Unix, Redhat Linux, Windows 64 Oracle 10g environment. Resolved Internal Ticket Requests and Change Requests in accordance to SLA documenting resolution on sharepoint. Provided configuration and processing solutions for clinical applications and database processing failures. Supported implementation system installation and upgrades coordinating with network and database administrators.

Argonne National Laboratory Lemont, IL (Instant Technologies) 6/2014 – 11/2014Applications Analyst Planned and scheduled phases of Solaris to Linux Oracle OC4J / SQR applications migration project coordinating with team. Developed perl scripts used to synchronize and compile 200 SQR applications in the Redhat Linux environment. Automated rsync process c-shell scripts, SQR and OCJ4 applications, SQL and data files from Solaris Unix to Redhat Linux. Modified 160 C-Shell scripts with commands and directory structures for applications to run in Redhat Linux platform. Supported developers with Oracle 11g upgrade issues and setting up environmental variables and resolving configurations.

TRIBUNE Company, Chicago, IL 7/2012 – 12/2013Applications Analyst Supported Java advertising applications in a Unix Solaris 8.0, Linux Redhat 9, Windows64, Oracle 10g database environment. Resolved Internal Request Tickets and Change Requests using Microsoft Service Manager System and documented solutions. Created and modified BASH, KORN,Perl,VB scripts and XML configuration files for requests, automation projects. Provided and documented configuration and processing solutions for ad order processing failures and server failures. Supported implementation system installation and upgrades coordinating with network and database administrators.

JP MORGAN CHASE, Chicago, IL (Collabera) 4/2010 - 6/2012Applications Analyst Worked with multiple database servers in a SQL Server 2005 environment trouble shooting and resolving issues. Created modified and executed SQL queries, stored procedures with data insertions, updates, deletions to database tables. Provided effective production support including accurate problem identification, ticket documentation and

internal customer/vendor communication, used .net VB, Java Script, XML knowledge to resolve configuration issues. Supported tactical and strategic goals of the IT Production Support team and Operations providing solutions on sharepoint.

HUBSPAN, Seattle, WA (Comsys) 8/2009 - 3/2010System Analyst Monitored day-to-day production application activities and Support In-box emails as prioritized responding as required. Utilized Oracle database browser query analyzer and Perl Scripts to troubleshoot and resolve issues and prevent outages. Identified and resolved problem emails relating to .net and Java applications maintained Jboss issues and resultions. Properly coded trouble tickets using ticketing software and provided solutions for troubleshooting scripts and diagnostic tools.

PANASONIC, Buffalo Grove, IL (Kelly Services) 11/2008 - 7/2009System Analyst Facilitated resolutions of complex technical problems in all areas of assigned products by collecting the necessary

documentation or recreating in house, updated customer on the status of reported problems. Installed, upgraded and configured Surface Mount Technology Factory Automated PanaPRO / PanaCIM 3-Tiered software

systems with MS SQL Server 2K & 2K5 / Oracle databases and Windows 2K3/2K Server, Solaris / Redhat. Maintained Jboss application server and triaged and resolved issues pertaining to Java PanaCIM software. Translated customer requests into technical specifications, documented work in adherence with SOP, managed Tickets and

Change Requests using Clientele CRM system, automated processes using sharepoint documentation.

ABBOTT LABORATORIES, Abbott Park, IL (Surrex Solutions) 12/2006 - 7/2008System Analyst Assisted Diagnostics Division Global group with Data Innovations Instrument Manager Caché database (Medical Instrument

testing Laboratory Information System automation) middleware launch. Deployed Documentum Web Content Management intranet IM FAQ database system's documentation. Documented IM Cache database systems specifications, hardware \ software installation and maintenance.

AUTOMATIC DATA PROCESSING, Deerfield, IL (Viva USA, Inc.) 10/2006 - 12/2006Database Programmer Assisted with development and maintenance of applications using SDLC methodologies, appropriate programming languages

and testing techniques. Created SQL queries and stored procedures, worked with table structures and inserts in a MS SQL Server 2K & 2K5

environment using Query Analyzer and Enterprise Manager. Provided report generation using T-SQL queries for testing and production purposes per customer requests.

Resurrection Health Care Chicago, IL (Bantic Technology) 3/2005 - 10/2006Applications Analyst Hardware diagnostics and Software Application Installation/Configuration, Systems/Network maintenance. Configured Cisco switches hubs, patch panels; configured TCP network connections using Network analyzers. Analyzed and resolved all requests for new service/functionality and/or problem resolution related to systems. Resolved and documented systems issues utilizing troubleshooting skills and software tools in compliance with SLAs.

UNITED AIRLINES Elk Grove Village, IL (TAC Worldwide) 10/2003 - 3/2005Applications Analyst Implemented Systems Migration Upgrade installing and configuring Client Server Windows OS and airline scheduling software. Resolved airline scheduling software configuration issues and relational database development issues using referential

integrity standards implementing report generation queries, stored procedures and triggers. NAVY DRUG SCREENING LABORATORY Great Lakes, IL (Express Personnel) 4/2001 - 10/2003Systems Administrator Maintained Solaris UNIX/ RedHat Linux Server LAN configured SSH and SAMBA shares and supported client requests. Maintained Websphere Java applications and corrected configuration issues with Oracle database LIMS systems. Administrated Apache Intranet Web Server HTML Forms creation using CGI scripts on Apache web-server intranet. SYCLO, LLC. Barrington, IL 1/2000 - 3/2001Software Engineer Developed "SMART" Three Tiered Work Order System Win32\WinCE database driven software with C++/C. Resolved application issues related to code modifications and database object interaction.BUEHLER, LTD. Lake Bluff, IL 1/1998 - 1/2000Software Support Engineer Developed and tested Image Analysis software with Microsoft Visual C++/C Visual Basic in a Windows 32 environment. Resolved applications configuration issues with TCP, drive mapping, resolution settings modifications and hardware issues.

EDUCATIONComputer Security Masters Certificate 2003Illinois Institute of Technology Chicago, ILBS Computer Science Minor in Business 1997Governors State University, University Park, ILAAS, Business Programming 1994 Prairie State College, Chicago Heights, IL

ORGANIZATIONS Chicago Perl MongersFox Valley Linux Users GroupUniform ChicagoGovernors State University Alumni ClubToastmasters