Joe C. Harrell832 Grape St, El Cajon, CA, 92021 • 619-977-6598 • notjoe@live.com

OBJECTIVE________________________________________________________________________________________________Seeking a growth-oriented position, which, will not only capitalize upon my current skill set, but, allow me to expand it.RELEVANT SKILLS________________________________________________________________________________________Windows System Migration * Hardware/Software Break/Fix (Desktop, Laptop, Workstation) * VPN Administration * Software Implementation/Support/Training * Networks * Help Desk/PC Tech * Technical Customer Service * Active Directory Administration* Exchange * Mobile Device Support * Remote Support Tools (Bomgar / Dameware / Remote Desktop)__________________________________________________________________________________________UTC AEROSPACE SYSTEMS/CSC, DESKTOP SUPPORT, OCT 07 – DEC 14

• Serves as member of Desktop Support Team, actively working trouble tickets (Remedy GSM), hardware break/fix issues, application installation/troubleshooting

• Orders/installs all required warranty/replacement parts • OS imaging/software installation and configuration • New employee deploys, relocations, recoveries, lease returns, and Windows system migrations TARGET STORES, SEP - OCT 07 (2 month contract)Responsible for upgrade/replacement of Dell blade servers at Target store locations____________________________________________________________________________________________________________SOFTWARE IMPLEMENTATION SPECIALIST, VERSO TECHNOLOGIES, DEC. 06 - JUL. 07 • Met with management and key staff to discuss the installation/training/support

schedule, and go over any issues/problems/concerns they may have had • Performed installation/upgrade of Opera property management suite

• Polled management/staff to determine hardware/software configuration necessary to achieve desired functionality

• Created user accounts and assigned all permissions necessary for their role • Scheduled/conducted classroom training on Opera software for end-users • Served as onsite Software Support/Help Desk after "go-live" EDUCATION:Coleman University, San Diego CAN Program (Computer Applications and Networks)CERTIFICATIONS: • Comptia A+____________________________________________________________________________________________________________UNITED STATES NAVY, FEB, 1985 – FEB, 1989, QUALITY ASSURANCE, TECHNICAL PUBLICATIONS LIBRARIAN • Maintained vital logs and records for squadron aircraft, ensuring all scheduled

maintenance actions/inspections were completed in a timely manner • Managed Central Library of all technical publications, relating to aircraft

systems, maintenance intervals/procedures, and safety

• Managed all dispersed technical libraries in various squadron work centers, providing training/guidance to Dispersed Librarians, and ensuring their manuals were kept up to date